Samsung India Complaints & Reviews

After several complaints about people duping me and my family of Rs6500/- posing as Samsung customer care Engineers, after I purchased a new A/C, I had lodged a complaint on this site. I received a response immediately from Samsung Customer care due to this, as below. Customer care visited my residence and assured that they will track down the culprits and keep me updated. THIS HAS NOT HAPPENED AND I AM VERY UPSET WITH THIS ATTITUDE BY BANGALORE SAMSUNG CUSTOMER CARE PEOPLE. ARE THEY ONLY WORKING TO PLEASE THEIR BOSSES OR DO THEY REALLY CARE ABOUT CUSTOMER'S COMPLAINTS? THE EXCHANGE OF MESSAGES ENDED ABRUPTLY FROM SAMSUNG AS BELOW AND THE FOLLOW UPS FROM MY END, DID NOT YIELD ANY RESULT.

Dear Samsung customer Care,
I have not heard from you about the complaint I had placed and there is absolutely no follow up from your end. When can I get a response?

Regards

My contact details are below. I had also given the telephone numbers of the Fraudulant people to the Samsung customer care team to take action and raise a complaint and trace the people down. Thanks.

samsung satisfaction Jun 24, 2011


Dear customer

We are waiting of your contact details so that we can assist you in a better way

please feel free to reach us and provide your contact on below address



Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Phone : [protected]

I am Namita Sinha from Patna, Bihar,
I have bought Samsung Galaxy Tab (P-1000) handset from an authorized dealer of SAMSUNG whose address is Shop no-17, Maurya Tower, Maurya Lok ,Patna-1 ON 30/06/2011. Which detail is as
Invoice no. - 3261.
Model Number - P 1000
IMEI - [protected]
Model Name - Samsung Galaxy Tab
Price - 25800 INR.

After using this handset for 40 days only. It created me problem. The problem is regarding charging. It was not storing charge. when i was using that handset with data cable connected with PC or Laptop. then it was working but without external power it was not working because it is not storing charge.

Regarding this problem i went to Authorized Service Center of SAMSUNG situated in ASHIANA GALAXY, EXHIBITION ROAD, PATNA on 11/08/2011. they told me to come after two days. when i have gone there on 13/08/2011 then only the Engineer touched that mobile first time in front of me.and after 1 hour told me to come after 3 days which was 16/08/2011.

when i reached there on 16/08/2011. He told me that there is some problem with main board of the Handset, and we do not have board this time so we'll have to fetch it from from company and regarding this we are forwarding mail and doing all the aspects so you can come on 23/08/2011.
this time i have gone there 24/08/2011 means today at 3'o clock.

Then again they asked me to come after 1 day. now i got irritated. then the representative told me to meet Manager , when i met him then he asked me to come at 6'o clock.

Again i went there at 6 o'clock then my mobile was not ready and when i asked them that when would i get my mobile back then they told me that we cant give u any particular date, even manager asked me do whatever i want. and asked me to make a complaint on consumer forum and other things which u can.

I have bought that mobile for my uses not to keep that in service center for infinite time they are not giving me any particular date and not behaving gently with me.

I have been suffered with this problem for 15 days now please do something for me.

In the waiting of good response,

Namita Sinha
[protected]
Patna

I had placed an order for purchasing Samsung GS2 on Letsbuy.com Samsung's official distribution partner. The phone was invoiced on 9th Aug 2011 & when I received the same on 12th Aug 2011 I found that the Microphone of my handset is not working. So I took the phone for replacement on 16th Aug 2011 as 13,14 & 15 were holidays. The people at the service centre told that we cannot replace the phone since 4 days have elapsed since the date of purchase i.e. the 9th Aug 2011. But how I am supposed to know if there is anhy problem in my phone unless & until I get delivery of the same.

So I gave the phone for repairing as they said its the only way this can be handeld. Microphone of my handset was changed by the service centre. But now I am facing a different problem. The other person whom I am talking to is hearing an Echo of his/her voice while talking to me.

Please guide as to what to do, becasue even after purchasing such an expensive phone I am facing such quality issues. I am not able to use the basic & the prime function of the phone. Samsung should replace the phone if there is such a serious plaw in the functionality of the phone.

sir,
i bought a LED TV six months ago.after two weeks it got some problem.so i called customer services. their from kozikkode customer servers. after one week they came and told TV panel got complaint.so they told within two weeks we will give you new panel.....but now it is two months finished.there is no information about the product.so i called them then they told that it will take again one month..so i hope it will be reach very soon..........

sir,
m sumit.M very unhappy wid samsung's mobile phones. M havin 4 samsung mobile phone n all r goin like very bad. I have purchased a samsung champ(GT-C3303D KAINU) before 9-10 months and now m facing a problem wid this. Actually i went to samsung service center and they tol me tht the memory card( which was free with this samsung champ) has been burst and because of that the battery of cell phone has also short circuited and its no working now.M very fed up. In this short period of time the battery has gone and i want battery replacement atleast.

Service of Samsung Mobile Sent to Service station is not giving any status , Samsung India ( Sai Communication - Service Center- Samsung Mobile) samsung India, Samsung M3510, Sent to Repair in Service center

Hi,

I have given Samsung Mobile in their registered service Center in Vadodara, Gujarat - Sai Comminication, 2-A Shree Complex, Shrenik Park Cross Road, BPC Road, Akota, Baroda -20 on 17th August, 2011. They gave a confirmation that it will be repaired by 19th August, 2011. I followed up on 19th where i got reply that it is not done yet and we don't know when it will be but hand it over to me latest by 20th August, 2011. Today is 23rd August, 2011 and i tried to follow up by calling and i got reply that they dont have any status. Their contact No +[protected], [protected]. Work Order No: 7572. Model No: M3510
It is a true example of Poor Service and irresponsible attitude towards customer service.

My Contact Information: Vishal Pathak - Sheetal Pathak, Contact nuber: [protected]

I purchased a Samsung Laptop Samsung R-439 .It has been Pandora's box ever since slow from the start now started to show a line in the center of the screen .Gave the laptop for servicing at Durga Communications SCO 23 1st floor Sec 18-D Chandigarh 160018 .The date it was submitted for a replacement of display and hard drive was 30-07-11 .I was promised that the parts will be replaced as it is under warranty till 16 Sept 2011 in 4-5 days .Today is the[protected] , i don't know when would i get it back .I had extremely important work as i am a student ,which is suffering due to this delay .Samsung laptop service is very bad ,i would never recommend it to any one ever.

Please guide me to the right direction so that someone can help getting my laptop serviced or it might just keep sitting at the authorized service centre for ever waiting for it's replacement parts ....

Mob No [protected]

I had submitted my handset (model no. SAMSUNG S8500) under warranty for repair in service center on 16/07/2011 job sheet no.477 but even after more than one month has passed by the service center has not been able to deliver my set, every time they have just stock answer that parts are not available or work is in progress, and they not even answer any call. This is ridiculous because i've went there many times.They deal in such a shoddy manner. Samsung Service Center are worst.
Please help me out of this. I cant bear all this stuff any more. I request you to see into the matter and an early reply is awaited.

HANDSET DETAILS :-

DATE OF PURCHASE - 28/08/2011
MODEL NO - SAMSUNG WAVE S8500
IMEI NO - [protected]

SERVICE CENTER ADDRESS :-

Vedant Services
shop no. 5 1st flr, The Millenium ;
opp Rajmal lakhichand jewellers
Nal Stop, karve rd,
Karve Road Deccan
PUNE 411004


With Regards
Priyanka Rajput
377, Balaji Mandir, in front of sathe complex
Bhawani mata mandir
Bhawani Peth, PUNE 42
phn no-[protected]
[protected]

I purchased a refrigerator on 10/7/2011 from M/s Kumar Enterprises, Madia Katra, Agra bearing serial no. 060542AB40501D, Model No. RA1BDTSI/XT2 made first complaint on 12/7/2011, service man mr. rahul pandey came from local service center and told there is manufacturing defect in the product it is not repairable. many times contacted on toll free no. [protected] a lady named komal received the calls and told your complaint has been forwarded but nothing has been done. The concerned officer of the company to change my product and oblige otherwise i have to go in shelter of competent court.

We purchased a Automatic Washing Machine of Samsung Make WA90VPM on 13th Aug 2010.

The machine stopped working for the last 15 days. There was no apparent problem as shown in the machine.
We made a complaint on 12th Aug2011 through their call centre number 30308282. They gave a compaint number as [protected].
Till to-day (22 Aug 2011) no service person came. Every day we make a complaint but only to go through the same process of repeating all the details without any positive outcome.
We are extremely feeling bad about the poor quality of service and the service dept response every day is "sorry".
We really do not know how to get theis machine serviced.

Sivaraman. N
682, 4th Cross,
Mahalakshmi Layout
Bangalore-560086

Ph: +91-[protected]

(2) +91-[protected]

MY SELF RAJNARAYAN SAMAL, AT-GOPINATHPUR SASAN, PO-SITALESWAR, VIA-AUL, DIST-KENDRAPARA,PIN-754219, ORISSA MOB NO-[protected], EMAIL ADRESS-raju.[protected]@rediffmail.com

LCD 22" TV DETAILS
MODEL NO-LA2ZA45C1MXL
S/L-07863ZHQA0078409

DATE OF PURCHASE-03/03/2010
DATE OF LCD CHANGE BY CASH-11/12/2010 BEACUSE SANSO ELECTRONICS DONT ACCEPT FREE SERVICE, THEN NOW POWER SUPPLY DO NOT WORK 04/08/2011 .

SO I WANT TO CHANGE MY TV OTHERWISE I AM GO TO CONSUMER COURT

PLEASE SOLVE MY PROBLEMS ERLIER

PURHASE BILL & REPAIR BILL SEND LATTER

my complain No. is [protected]. I have purchase the printer SCX-4321 in July 2011 from jaipur. But it is not working . your engineering visit three day back but the printer part is not available in your service depo. please arrange immediately.

sir i have recieved handset galaxy fit(s5670) after replacement on 19th august for which i registered a comlaint on 20 of july 2011.but im not at all satisfied with the service provided.I bought this phone on[protected].firstly i faced a problem with this handset,that it showed blank memory card.
so i went to MR. HARPREET SINGH service manager of XPERT COMMUNICATION.he told me that they will have to change the motherboard(which he use to say to each and every person who comes) and told me to wait for maximum 12 days.after 12 days when i went to him,he said that process is going on and asked me to come the 3rd day.but he repeated the same words on that day also.and i[censored] ask him that why process is not being done fast he says TOO RUDELY that this is company's work and he cant do anything regarding it.
everyday i went to him or made him a call BUT each time he said that when cell comes he will call me..and this whole changing of motherboard took 21 to 22 days.so u see i was without phone for 22 days.calling him number of times and talking for several minutes and visiting him again and again RESULTED IN HUGE COST TO ME..
but still i was quiet that i have got my phone..but who knows-the cell showed me the same problem again.and evenmore, numerous other problems like it used to hang in such a way that u r forced to remove battery,while attending a call automatic switchoff,repeatedly sound went off while listening music,screen used to blackout itself..and many more(dont know what kind of motherboard he changed).
In view of all these problems i went to HARPREET SINGH and requested him to change the handset(it has been only two months since i bought the cellphone-out of which for 22 days handset was with him).BUT he said let me change the display and other number of things and didn't agreed to change the handset.
SIR i can't tell u that for requesting them to change the handset how many calls i was forced to make.NUMEROUS times i called customer care,they didn't gave me the right direction.i was harassed for 10-15 days by them.FINALLY I GOT CELL NUMBER OF MR. ARVIND(patiala samsung service head) and talked to him regarding the case.then mr. HARPREET agreed to change the handset.
he told me to wait for 15 days till the handset gets changed.as said after 15 days i went to him.but again he remained BEATING AROUND THE BUSH..he used to say ur set is coming tomorrow then day after tomorrow and so on..i made him number of phonecalls and no. of visits.Either he didnt picked up my call and even if he does so,then he said that when phone comes he will make me a call..i also asked mr. harpreet to provide me some other handset but he also refused to do so.
SIR for these 20 days i borrowed a BLACK AND WHITE handset from my friend(using which in front of others is a matter of great insult).so now i called customer care but they transferred my call to technical department and people from there told me that they r not responsible,the service centre manager is responsible.on the other side MR. HARPREET SINGH told me that he can't do anything regarding this but company will do..so i was in a very pitiful situation..finally i got my cellphone after 32 days and in between all this i was to go to service centre for about 15 times.
now SIR PLS U SEE how i have been harassed....in such a busy schedule talking several times to mr. harpreet,to customer care and repeating the same thing everytime,visiting service centre again and again..now keeping in view my expenses on numerous phonecalls,expenses of visiting service centre n times, harassment and mental agony and sparing time out of my busy schedule, I WANT the Company must COMPENSATE me for all these sufferings...as i have not started using the cell yet and it is still sealed..pls u either provide me with a better and more sophisticated handset(with android os) or else u refund me(i buyed cell for RS 10,300) so that i can go for some OTHER BRAND because after such harassment and bad experience i can't continue with samsung anymore..
from-
ricky garg
[protected]
147001
patiala(punjab).

Dear sir,

I am writting this mail at my end to fed up with Samsung India's poor Customer service. I bought Samsung Refrigerator on date of purchase 05/10/2009 Model: RT24M Sl.No. 04754ZAS603654F.
Now one weeks before it's stop to working.So I contact with your customer care on [protected]. They inform me your service engineer will be visit my house shortly.
My complain number is BP [protected].On dt: 20/08/2011 one person ( Mr.Hemal) visit my house & starts power supply of refrigerator & inspect it. But my refrigerator's condition is same like before, out of order.
Still now after no one is visit nor solve the problem. I again call to your Service Centre Manager Mr.Faruq [protected] on 20th October 2011. Than again I call your workshop Manager Mr.Jignesh [protected], But still today no one come & solve my problem.

I feel that I done mistake to purchase SAMSUNG product. This company only want selling their product. Not after service proper support.
So in future when I am or my surround persons are purchase any Samsung product then what will be my openion??????.
If you don't change your nonsense service engineer/ service centre how you survive & make good customer support.

I am awaiting your kind reply with quick action on this mail.


With regds,
Rekha Vansia,
Surat,
Gujarat.

Dear Sir/ Madam

I have purchased Samsung GT B5310 from Poorvika Mobile shop on[protected] Invoice No.576. From that time on-wards i got only half an hour battery back up. I went to samsung service centre M/s. Sakthivel Electronics, D-A, Complex, 1st Floor, 7th Street, Gandhipuram, coimbatore - 641 012 and i had explained the details and gave the phone and came back they said you will be getting it back with tow days but, after serveral phone call i received my cell phone after 5 days. I started to use the mobile phone again i faced the problem auto on off. phone memory is not working again i went there to samsung i gave the phone and explained him and gave the phone they said we have to flash the memory so put a service request and give your mobile again and i gave the mobile after a long phone call i received it back but serveral problem Ear Speaker not working, Auto on Off, Phone memory not working and battery backup problem then i i went to service centre gave the mobile for service on 10-8.2011 work order No. SEH-1002, from 10th on wards i had made 50 phone calls to know the status of the my phone no response. Today i had made a complaint to customer Care (Complaint No.[protected] to Mr. Murugavel) regarding this matter. he said to follow the Mr. velmurugan who is incharge for mobile complaints.

This for your information i had used the mobile phone hardly 10 days most of the time its in the service centre only. Consider my complaint and arrange to issue the new mobile for me.

waiting for the reply

regards

--
Regards

*Senthil Kumar .T*
Mob :[protected]
Tel. :[protected]
Fax :[protected]
mail : [protected]@gmail.com

Respected sir,
I Syed Hashmatullah , a customer of SAMSUNG mobile having a problem in my mobile phone display , my phone is in warranty and i had went to an authorised service centre named ' MICRO SERVICES'
address : Shop No.6, Dev Prayag C.H.S. Ltd., Bhakti Mandir Road, Panch Pakhadi, Thane(W) 400 602, Tel : 25436500 / 25437500
from past one month i have been regularly paying visit to get the display of my phone repaired and my phone is in warranty and thay are always delaying the date and its been now one month
and their standard reply is the display is not available .
is it my duty to get it available .
kindly go over my complaint as soon as possible and contact me on my E-mail- [protected]@yahoo.in or Mobile No- [protected]
it is an kind and humble request !

Its regarding my 320ltr refrigerator that i have bought from Reliance store i.e in Ambience Mall , Gurgaon, Haryana , in the month of October'2010. The problem is it is not cooling properly and my food/fruits/vegetables are getting spoiled.I have registered a complaint on 5/8/11 and got complaint no. [protected] but nobody called or turned up at my place. Then after waiting for almost 10 days i again called on[protected] but again got same complaint no. and was promised that some engineer will come soon but again nobody came till date. If you guys give this kind of a service then i am really sorry , i will never buy samsung's product in future and will recommend the same to others. I am very annoyed and dejected.You staff is so irresponsible that they don't even bother to revert back.

Rotating on one side
Was toner not properly functioning some times it is struck

please contact my mobile number [protected]

Manuel CJ
Eranhipalam
Kozhikode

shows screen top side half white color we complaint to this address (sunbeam electronics ,no:5d/1, sidco main road, kaviyarasu kanadasan nagar, chennai-600118, EMAIL: madras.[protected]@gmail.com) they taken it for service but still one month past. we are not get the tv .they are not replay properly

Sir,
I purchased a Mobile Set No GT-E2550D from you authorised dealer at Karnal in the month of May 2011 However the manufacturing date of this mobile is April 2011 but in the first week of August 2011 it started disturbing me, then we went to your Service Centre which is situated in Model Town karnal on 16.08.2011 they said that there is a fault in Mobile set you can collect after 2 days,then we went to collect our phone on 18.08.11but this time they said it will take 5 more days to repair. I was surprised to see the services of the Samsung Company. Is it possible for a working person to live without mobile for 10 days?
Now i kindly request you to please replace this set so that in future this type of problem may not occur

MADHU GROVER
STATE BANK OF INDIA
STATE BANK LEARNING CENTRE,
KARNAL 132001