Samsung India Complaints & Reviews

Dear sir
I purchase the Samsung Galaxy S II I 9100 on 08.06.2011 bill no [protected], Serial No R2FB50481 4V ([protected]) the very next day when im using the mobile the instrument was very heat sudenly 18.07.2011 the mobile phone dead i went Samsung service centre 1-7-298,303 Shop No 1/ B,I Secunderabad 500003 contact center[protected]) the mobile instrument taken after 15 days from service center as on now ie 08.08.2011 the speaker is not working and the IME change due to some reasons and the auto rotation also not working i contact Mr Shiva Engineer he told that the part was not received till date when the part rd i will inform u but i am unhappy this present insturment so kindly replace the new instrument the same.

Reg;
N Rajendra Prasad
NTPC Ltd.
[protected]

white screen only

01 month ago i give my camera PL120 for repair in okhala
service centre (delhi) complain work order no. is M11G2013.
this camera i bought on dated 15th may from faridabad
and allready in the warranty period.
but this camera after 01 months
not repair by the service centre they reply only that the part not available.

sl. no. of camera is 8703c90b301409j

sir, i am the permanent customer of samsung products
but if this kind of service provided by your service centre then how we adjust with
samsung.
I request to you please takes the action regards this problem


Regards
Rakesh Kumar
[protected]
[protected]@gmail.com

When the draining starts the machine starts leaking near the joining of the outlet pipe;And again while spining and drying wenever there is a requirement for letting off water the leakage starts; Earlier also complaint was lodged few months back Your service engineer came and inspected and told he would sent someone for repair and vanished for ever; your service centre is unwilling tolisten to our problem;We request to sent the mechanic after 5pm our mobile [protected].

I recently purchased a LCD TV from Thailand with Bill and warranty card of it(not international warranty card, which I never knew comes for TV also, though I knew for Laptop and Camera).

I purchased this on 22nd March 2011 from Bangkok and found that TV went off in July 2011, just in 3 months. I called on Samsung Engineers (ColorTrek Services) and they asked for documents which I produced. Engineer said they will get the part from Korea and it will take 15 days to come.

Apart from this I was in constant touch with Samsung Guys also as they said you need international warranty which I said I dont have and I recontacted the dealer in Thailand to enquire, but as expected he denied to give it.

I raised this question also to Samsung Guys, that dealers do not pay attention to warranty cards and shouldnt it be responsibility of the dealer also to give it, as in most cases, customer give the money and come back and then after hours, the Product is delivered by dealer at customer's home with all the cards etc.

The same thing happened with me in case of my Refrigerator from Mumbai Dealer also, it sent me Fridge without stamping it and inside box I had warranty card etc. Though Bill is something customer takes from dealer , which I also took.

I sent them various mails regarding this and Samsung guys never responded back on this, though due to my helplessness I need to call them again and again and one day I come to know accidently that warranty is not there for it (though I was waiting for 15 days to get the part from Korea).

After this I mailed them that charge me for my mistake and make it working but still no response and I think this time also I need to follow up. Such a pathetic coordination between the third party support services (ColorTrek here) and the Samsung guys and of course I am suffering.

Just attaching the mails I sent them. Which will show how active they are. If they would have been clear on their front (like I need to pay myself), I might not have to suffer without TV for long.

Attached are the conversation screenshots.

Thanks,
Ashish Jain
[protected]

Dear Sir,

Our Samsung Double Door Refrigerator Model Silver Nano was not working properly. Though the Freezer (Upper) Portion was all fine there was no cooling in lower portion. Upon calling Just Dial an official from M/s Cool Way, Shop No. 286, LIC Colony, Mehdipatnam, Hyderabad called us and came next day. After inspecting the unit he changed one fan and thermostate and charged Rs1800/=. We were told to start the refrigerator after 1 day. Next one week it worked fine but then again same problem arose. Upon calling the official at Cool Way another technician came. Changed the fan and one more part, charged 800/-.
After 15 days same problem came and it's almost 6 months but the company is not traceable!

Please do the needful at the earliest

Dear Sir / Madam,

I purchsed a Samsung LCD 32 inch TV (code LA32B450) on 27.01.2010 from Vijay Sales, Borivili, Mumbai against invoice no. 06-BR01-10SIAOUF 118.

The TV had a problem in the sound box after 10 months in service and when we contacted the authorised agent, Abhinav Enterprises, Goregaon (WEST), Mumbai, they sent their representative to check in the 1st week of Jan 2011. At that time, the warranty which was available for 1 year by the mnaufacturer just was one week away from expiry.

Since my wife was only present at home during the visit of the representative, she was told that nothing to worry and it was just due to loose connection of wires which will solve the issue and keep it under observation. If in future something happens they will take care.

In this process, the representative ensured that the warranty period gets over. When we again contacted, as the problem persisted, same agent (Abhinav Enterprise) sent another representative on 9/6/2011 who claimed that there is a problem with the sound box and the same needs to be replaced. However, since the warranty period is over we need to pay for it !!!!! He replaced the same and charged Rs. 1079 through invoice no. A.E.[protected] dated 9/6/2011 and assured that the problem will be solved.

However, the problem persisted even with the replaced new speakers!! We again contacted back the service centre (Abhibav ZEnterprises) and they said there is no stock available for the second replacement and as soon as they get it they will replace.

The same compliant got registered in their records on 20.7.2011. Now, today, on 6.8.2011, same representative Mr.Ashok came with the second replacement sound box and mentioned that since one month is over after the earlier speaker was replaced (on paid basis) the warranty is again over and we need to pay the differential amount for the new speaker replacement as the speaker price is more (in 2 months time !!) and he again replaced the same charging Rs.276/ vide invoice no. A.E.[protected] dated 6/8/2011.

I have also spoken to Samsung India customer care in Noida and spoke to one of the customer care executive Mr.Mohit who listened to my entire complaint and then mentioned that he has forwarded my compliant to the concerned department and they will get in touch with me!! When I mentioned to Mr.Mohit why do I again have to pay for the second replacement speaker as brought by Samsung agent for no fault of mine and made Mr.Mohit speak over phone to Mr.Ashok (the representative from Abhishek Enterprises, Samsung Exclusive Service Centre), they in between spoke and then Mr.Ashok asked me to talk to Service agent in-charge Mr. Biswajit.

When immediately I rang up Mr.Biswajit through my phone he did not pick up. Then when Mr.Ashok called up from his mobile, mr.Biswajit came on line and had to speak to me. However, to my utter surprise, he was very reluctant and categorical in saying that since one month is over after the speaker was replaced the warranty period is over and hence again I need to pay the differential of Rs.276/- (just within 2 months).

I had to make the payment to replace the sound box for the second time. However, I am disgusted with this unfair and unprofessional approach and no faith left that even this second replacement will solve my problem and again if one month is over, I need to again replace the sound box at my own cost as the service agent of Samsung will say warranty is over and Samsung India anyway is no where in picture as they will say we will forward your quary to concerned department and they have no control on their service agent even when they claim exclusive Samsung service centre.

Under this situation, I would like to take your help to address this issue with Samsung India and get my payments made for replacement of speakers (Rs.1079 on 9/6/2011 and Rs.274 on 6/8/2011). Moreover, if the problem of speaker still persists even with this second replacement of speakers, Samsung India must replace the T.V and pay the invoice amount back to me with the interest.

I request you to take this up at the right earnest and help me out.

Thanks and regards,

Arijit Basu

EMP-35/702, Uranus C.H.S Pvt.Ltd, Thakur Village, Kandivali (E), Mumbai - 400101

Mobile : +[protected] / +[protected]

e.mail : [protected]@yahoo.com / [protected]@yahoo.com

i had purchased a samsung nano mobile, model no.- (GT-S3370) about 11 months ago. my mobile has a touch screen but few days back it suddenly stopped working. its touch pad had stopped working. now i took it to the samsung service centre where they told me that its motherboard has to be changed. instead of repairing it they are telling me to pay 3000 Rs. inspite of having under warranty.
i also showed them the original bill but they are constantly forcing me to pay bugs for it.
plz help me..........

Hi Sir

I'm Rajendra Prasad G lost my cellphone Samsung S8300 Ultra Touch phone (Serial No of Handset;[protected]) Noble Black Top Handy on 2nd August 2011 in Tata Indica Cab on my way to home from Maratha Halli to Hebbal Junction between I got down near Manyata tech park.Please Help me in recovering my handset at the earliest .Thanks

Regards
Rajendra Prasad G
+91-[protected]

I HAD PURCHASED B7722 IN OCTOBER, 2010. BUT AFTER 3 MONTHS MY PHONE STARTED SHOWING VARIOUS PROBLEMS LIKE HANGING, AUTO SWITCH OFF & ON, SOFT KEY PAD NOT WORKING. I HAVE BEEN TO THEIR SERVICE CENTERS ALMOST FIVE TIMES. BUT NO RESULT IS COMING OUT. I ASKED THE SERVICE CENTRE TO PAY MY MONEY BACK BUT THEY TOLD THAT IT CAN NOT BE DONE. IF SAMSUNG WILL NOT LOOK INTO THIS MATTER I WILL BE COMPELLED TO TAKE THE SHELTER OF LAW.

complaint no.[protected]
i lodged a complaint at samsung customer care on 2nd august regarding ineffective cooling of my ac and requested them to send somebody between 9am to 1 pm.Next day an engineer visited at around 2 pm and told me to buy coil cleaning chemical from outside and he will visit next day.i again requested him to ensure to visit between 9-1..Next day i called him and he told me that he will visit at 12.Then when again i called him at 12 he told me that he willcome at 3pm.Then at 3 pm he told me he will visit at 5 pm.Even a call to the supervisor( Mr Kamal) was met with same rude behaviuor and gross indifference to customer.genuine problems.Eventually nobody turned up.

Dr Junaid Hashmi

I have purchased a 29" Samsung flatron T.V. in the year 2005 and in the case of accident on my house of the date.27.07.2011 is t.v has suddenly blast and burn to my house all of furniture, computer, Home theater, other etc items are completely damage after tommarrow. I Submit my Complaint Detail in Samsung Service Center On Toll Free No.[protected] My Comlaint NO. is [protected] on Dated 28 of July 2011 but i Didn't Rec and resposnce against this complaint.
I call more than 05 Times daily call after they send their technician no response again.
Please kindly support and action to company claim amount refund.

Dears,

I bought samsung Mobile(Wave 533) from haryana in Dec2010 and I am living in Pune.
After 5 months from June onwards mobile start giving problems sometime it hangs,charging stops in between though charging sign always blink even it is not plugged to charger.
After showing to samsung Support they told me Motherboard needs to be replaced and took my mobile.Turnaround time is 7 days but after inquiring they gave me mobile after 15 days and then also it was not working when i asked about issue noone respond properly.
Later on again i go back to there store and rechecked mobile at that time they told battery is gone(it is dried up) needs to be replaced,in this whole episode battery 6 months warranty gone.
Then i sent mail samsung India support , there was always a reply to do something but nothing had done so far.

Now what is the guarantee that this changed motherboard will last and it is not replaced piece of some other handset.

Regards
amit

I purchased Samsung Galaxy S on date 19/03/2011 from Croma, kormangala, Bangalore store.
After 15-20 days one day when i used handsfree comes with cellphone, they were not functioning well. As from that i was unable to pick up any incoming call, also other caller was not able to hear my voice.
When i went to croma store with this information, they forwarded me to Samsung service center. In Samsung service center they diagnosed my phone and said that it is a issue with 3.5 mm Jack, so they have to look and it will take 2-3 hours. but they took one day for that and said that they cant fix it as they have to change the complete motherboard as this socket is mounted on that.
I told them that it's just 15-20 days before i have purchased this complete new handset with of 22K rs. and you are taking about to change the complete motherboard of this handset. Can't you provide me a complete new set. So they said that they can't do this, if i want to replace motherboard then left cell phone for 1 day or else you can go. It was really frustrating for me. But i managed and submitted my phone to them. They took 3 days for this to repair.
Now the issue is resolved. But My handset is regularly getting Hang, even though none of the application is installed on my cell phone. this issue is not for 1-2 times.. From the days of repairing I am facing this issue... I am not in Bangalore as i have shifted to Mumbai, Please help me in this case. As for me it's creating a worst experience with Samsung Company.I have started thinking that I made a mistake to purchase a Samsung cellphone. Any fast response will be highly appreciated.
Contact no.[protected]

Hello all,


I bought a Samsung Mobile phone (Model No.-Galaxy-551) in 6 Feb'11. After 1month the upper touch was not working & after some time phone get off & on automatically without pushing power button. I visited Samsung care Benagawar Road, Swaroop Nagar, Kanpur in June month but after 15 days I didn’t received any exact resolution as deficiency in mother-board so they told me it will take more time to resolve this & suggest me for Delhi. I visited Samsung Care Kalkaji, opp. Paras Cinema, New Delhi-110019… on 30th July, and executive deposit my Cell Phone without checking at same time & just infirmed me my engineer will call you in Tuesday.


At the time of submitting executive showing me one screw of cell phone get missing & in cell phone back get some scratches & I show him there is no single scratch at cell phone it is laminated..

After a long rest (on 3rd August) I called up by your executive where the executive informed me that you cell got moisture & 1 IC got damage & will have to pay approx 6000Rs.. But what actually my cell phone concern is,
1-uper touch was not working. (From beginning)
2-Cell phone get off & one automatically.
3-Battry back up is worst after just 4month…


Why the same thing was not informed at Kanpur Samsung Care, why the Mobile Phone’s issue didn’t check at the time of submit at service center?

I just communicate over phone with Ambresh Chaudhry Mobile no. [protected] (Service Center Manager), the person just said straight forward to me that the moister in your cell phone & it can be come any time, so it may be came after deposit my phone to the executive, may be it hands get wet at that time so the phone get moister..


Customer care executives are just doing their job as like government org. not as customer satisfactory terms.

Why in every 2nd cell phone get out of warranty due to moister? I think this seems to avoid cell phone warranty to increase service center revenue, Please try to give guidance to your service center executive to delivered perfect resolution at first place to reduce customer walking & increase satisfaction…

I need effective result for same please…


Thanks
HAsan fauwad
[protected]

I had purchased Samsung Microwave oven ( model no: C 103FL ) on 19.08.2006. Suddenly problems started in the control panel last month. Display in the panel was found to be irratic and erroneous. Complaint was lodged on 23rd July'2011 with complaint no. [protected]. Service Engineer / Technician attended the Microwave oven on the same day and detected that the pad inside the power control panel was bad and required to be changed. He also clarified the fact that the spare is out of stock and company has not been supplying it for this particular model for last several months. He assured that he would intimate the company regarding this issue. After one week, I received a call from Samsung service centre, Kurla indicating that the spare part is not available and company has stopped manufacturing the same.

It is obviously against the business ethics for a company of international repute like Samsung. Their duty is not over by simply selling their product. Samsung is equally responsible to see servicing of their product also which is very important aspect. This particular Microwave oven has not even completed 5 years. So Samsung can not deny its responsibility to set right its own product. This attitude of simply saying that the spare is out of stock is not the gentle man attitude. My submission is that please repair the microwave oven without any further delay, failing which it amounts to something like throwing the product in the Arabian sea. Tell me how many people in India can afford to do so. Please be pro-active in repairing it or otherwise replace it by a new machine. Matter may please be treated as most urgent.

( S. K. Pal)
Mobile: [protected]

Dear Sir,
Subject: In activeness of your service center regarding purchase of a Micro-oven Model No. Samsung CE-1041DFB/XTL.CONV.MWO from M/S Great Eastern Appliences Pvt.Ltd. under Cash Memo No. [protected] on dated: 21.12.2010.

The above make and brand Micro-oven was parched by me as per above details even I was advised by my other friends that the Micro-oven of the above brand is of no work and they don’t care for provide any service by their center. Now I am facing the trouble and found that my friend opinions are correct.

In this connection I contacted your service center phone no.[protected]. They were kind enough attend our complain BP NO. [protected] of dated 22.07.11. that sir, on the complain and some technician contact attend the complain and get our signature in their prescribed form issued by M/S Great Eastern before attending the complain after signature the form only they touch the micro-oven and after opening the power board operation switch they found it is defective and said as he got no ready spare parts he will replace the same on the next day. As they did not turnover we remind them on 25.07.11 about the matter.

They replied the spare parts is not available with them but they will arrange and replace it within another two days time even failed to provide the spare parts. When we told them if they fail to attend the complain we will be proceed to informed the company.

Some one on 28.07.11 intimate by calling us on phone that the parts have been collected by them and they will replace the same immediately. As they did not care to attend even 03.08.2011. Today your customer care (no [protected] ) tell me available spare part is not a right spare part, so their past information is wrong ,still today they can not arrange switch power bard Model no. Samsung CE-1041DFB/XTL.CONV.MWO.

Hence it will highly appreciated if you kindly look with the matter immediately such that I am not to believe that the Micro oven above of Samsung made is practically of no use.

Thanking you,
Dinesh kumer das
M.B NO. [protected]
das.[protected]@yahoo.com

I HAD PURCHASED ONE SAMSUNG C3222 DUAL SIM MOBILE PHONE FROM "THE WORLD MOBILE" LUDHIANA.THE BILL NO. IS 2025 DATED[protected]. SOON AFTER PURCHASE THE SET GOES FAULTY AND SHOWED CHARGING STATE WHILE NO CHARGER WAS PLOGGED IN AND SOON THE BATTERY WAS FULLY DISCHARGED. I CONTACTED LOCAL SAMSUNG CUSTOMER CARE AND THEY REPAIRED IT AFTER TWO DAYS. AGAIN AFTER SOME TIME THE SAME PROBLEM REAPPERED AND AGAIN THE CARE CENTRE REPAIRED AFTER MORE THAN 7 DAYS. NOW AGAIN IT HAS GOT FAULTY AND SHOWING AUTO CHARGING PROBLEM.THIS IS BASICALLY A MANUFACTURING DEFECT AND COMPANY IS SIMPLY HARASSING THE CUSTOMERS BY NOT REPLACING THE SET. THIS WAS MY FIRST EXPERIENCE WITH SAMSUNG AND IT TURNS OUT TO BE THE MOST HORRIBLE ONE!!!!!!!!!! IS THERE SOMEONE LISTENING.

my samsung mobile handset ,model no.wave-2(8530),IMEI/ESN NO.-355082/04/251857/8,bought from kukreja teleplanet,new delhi.My complaint is that i have given my set for lcd replacement to the lakshya which is authorised service partner of samsung handsets,whose contact no.[protected],address-230,2 nd floor,shuk lal market,near madhuban chowk ,pitampura,new delhi-110034.The centre have been misleading for the delivery of my hand set by date to date and i am suffering from the problem.,since last[protected].

BP No.[protected]
Absolutely ridiculous services. pathetic i don't have anything more to say about the service part on the washing machine from samsung. My second complaint in the last 2 months. you get a call saying that the service engineer would be visiting you and also you receive a sms showing the date but not the time. They only confirm the timing on the telephone and nobody shows up but expect you to leave all your work and reach your home and wait for them without any luck. If you complain you only hear them saying sorry for the inconvience. I would only request the readers to think twice before you buy the samsung washing machines as the machines are good but the services absolutely pathetic.
Frustrated customer

Hi,
I recently bought Samsung B7722 mobile. I am not able to use the front camera in that mobile. I checked the manual as well. The manual says only about camera settings in normal mode. However I am not able to find any keys or option to activate front camera. Let me know how to activate front camera in Samung B7722 model. Kindly send e-mail to sivas.[protected]@gmail.com . Please

Thanks in advance.


S.Karthik
Tamilnadu
India