Samsung India Complaints & Reviews

I had given samsung corby (B3313) for repair at Cell Solutions(ASC HHP/IT) DOMLUR LAY OUT,BANGALORE-560071 on
11-August-2011.It was purchased on 10th august 2010.Just a day after the warranty expired the phone got spoilt.

I had given my phone for repair as the mic and display was not working. The problem with it was diagonised as strip was broken and mic to be replaced.
The service center person fixed the display it was working properly and he asked me to come the next day to collect it as he dint have the mic in stock.I had asked him to inform me if incase the phone was not ready.

I dint receive any call from their and the service center phone is out of order, so i went there to collect it. The lady at the reception is least bother about the customer request.
I had to literally go 4 times before she would go and look for my phone. Finally after making me wait for 1 hr , the person who took in-charge of fixing the phone came and told me it is not working still. I asked them to
give it back to me as i was in hurry to go out of station.

Yesterday when i took the phone for repair in a local service center, i told him i know what is the problem with the phone so he opened the phone and i could see a black burnt part on the motherboard.
Seeing it the service center guy refused to fix it as he told me motherboard has to be replaced as there was some soldering done which might not work,even after replacing new mic and strip.
I tried calling the samsung service center domlur their phone is still not working.

It is really sad to know this is how the branded service centers work. I dint expect this kind of service from them.
It was the responsibility of the samsung service center person to inform me that he had done such kind of blunder due to which the phone is not ready.
but instead when i asked him to give my phone back he just gave it without informing me all this.


I AM TOTALLY UNSATISFIED WITH SAMSUNG AND THE SERVICES PROVIDED BY THEM.



Hoping some action will be taken for the irresponsibility of service center people and i hope i would get my phone fixed very soon.

With best regards

Rashmi

we have purchased Samsung LED TV from Bankok for almost 1 lac & it is just 8 months back & its not working . The Samsung engineer says it has problem with LED Panel & even if the TV is in warranty period they say that we can not give warranty to it because you have purchased it from bankok. They are charging almost 50000 for repair . Their service centre service is truely bad , we also have anothe lcd tv of same company & it is also under warranty & it also has power supply problem & even if it is purchased in india these people are not fixing the problem even if it is under warranty . Samsung India true fake products & un reliable services . Donts buy their products

I MR.JAYANT RAMBHIYA.FROM THANE.
I HAVE TAKEN SAMSUNG AC FROM VIJAY SALES,NEAR TIP TOP PLAZA,LBS MARG.THANE.
THE AC IS NOT WORKING PROPERLY AND GIVING LOTS OF TROUBLE TO US.THIS PROBLEM IS FROM THE 2nd DAY WE HAVE PURCHASED THE AIR AC.STILL VIJAYSALES IS NOT GIVING ATTETION TOWARDS THIS.WE HAVE WASTED 8,000 MORE FOR THE REPAIRING EVEN WHEN IT WAS IN WARRANTY AND WE HAVE ABOUT 5 TO 6 COMPLAINES FRO THIS PROBLEM.STILL THEY ARE NOT GIVING ATTENTION.SO NOW WE ARE GOING TO GIVE COMPLAINT IN COMSUMER COURT.
SO PLEASE PAY ATTENTION TOWARDS THIS PROBLEM OTHERWISE YOU WILL BE SURVIVING A LOT OF PROBLEMS.
CONTACT NO---[protected]

DEAR SIRS,

WE HAVE PURCHES SAMSUNG REFRIGERATOR MODUL NO. RT32BDTS/XTL/2010 IN LAST YEAR IN AUG[protected].
WE HAVE ALREADY COMPLAIN IN JUNE END 2011.
OUR COMPLAIN BP ID NO. IS [protected].
WATER STAPING IN OUR FREEZE'S VEGETABLE BOX. WE HAVE CHANCE TO (2) TIME CHANGE VEGETABLE & CREESPY TRY. BUT NO RESULT.
SERVICE CENTER'S AUTORISE PERSON TALK WITH US VERY BADLY.
WE HAVE COMPALAIN TO ALL OF SERVICE CENTER IN RAJKOT , AHEMEDABAD , ALSO CALL TO CALL CENTER HADE & GO TO RAJKOT SERVICE CENTER / RAJKOT AREA SALES OFFICE

ALL PERSON GIVE US SOME TIME FOR THIS MATTER. BUT ALL OF AMSUNG'S AUTORISE PERSON WAST OUR TIME MORE THAN 40/50 DAYS.

AFTER 40/50 DAYS WAST TIME COMPANY'S AUTORISE PERSONS GIVE NEGETIVE ANSWER FOR THIS MATTER.

COMPANY'S SERVICE ENGI. ACEPT TO OUR CRUUNCH MODEL (RT32BDTS/XTL/2010) IS 95 % HUMUDTY CANTORL IN VEGETABLE BOX.

THATS IS NOT PROBLUM BUT OUR TECHNOLOGY.

WE ARE JAIN ( VANIYA). WATER STAPING'S PROBLUM IN VEGETABLE ARE VERY BAD CONDITIONS.

SIR THIS NOT TECHNOLOGY BUT GIVE TAKE ROUNG WAY,

2) MAKE ICE IN FREEZRE TOP / COOP PAD TRY / STORAGE BOX SIDE DOOR
ALL ATTECH PHOTO.

WE HAVE VERY TIDE FOR THIS MATTER.

OUR MOBILE NO :[protected] /[protected]

HELP US

THANKS

Dear sir,
I had buyed thge Samsung B5722 duos touchscreen mobile.

The mobile keypad is very bad.
NOt working.

I had given it to Samsung serviece center they repaired the ON key after two days now my OFF push button is not working .

IS it a cronic problem or a random one.
what i can do now.
My mobile is under warrenty.

My phone number [protected]

Dear Sir,
before two month i was bought a samsung GT-E2550 handset but now it's not working properly.it does not support memory card.i two time visited customer care center but they don't give a positive response.please suggest me what can i do for it.

my order no[protected] was sent defective.for replacement it was sent it back to home shop -18 after concerning with customer care on 28 july within next day when received.after doing so many complains no.[protected] there was no correct response given by customer care people that when i would get my product.pls take action immediately either sent back good product or refund money.



with regards
naveen

MY SAMSUNG MOBILE MODEL NO: S 3310i.IN THIS MOBILE CAMERA WAS NOT WORKING AND SOME TIME MOBILE WAS HANKING.I GIVEN AT WARRANTY SERVICE CENTER.THEN THEY ARE 2 TIMES CHANGED MY MOBILE BOARD BUT THESE MOBILE HAD SAME PROBLEM AND AGAIN I GIVEN AT SERVICE CENTER. BUT THEY ARE NOT RESPOND FOR ME SO I WILL VERY VERY HURTING PLEASE SOLVE THE PROBLEM.



MY CONTACT NUMBER IS : [protected].

Dear Sir,
i purchased the mobile on 15.04.2011 and it is in warranty period,the problem with my mobile that it stops responding(hangs) and whenever i use photo gallery, and when it is switched on the screen flickers on top. iI went to authorised service centre of Sagar district where i was told that it is a software problem and will be repaired in 24 hrs. when i went to collect the mobile, screen was flickering and i was told it is screen problem and screen will be changed from place of purchase. Hanging problem is also not resolved. The mobile IMEI no. is 356330/04/050616/5 and it is purchased from Korba(C.G) where as I am presently in Bilaspur (G.G) .
Please get the problem resolved.
Thanking you
Ashish Sharma
EMail: [protected]@gmail.com , Mob: [protected]

Dear Sir,
I Mr. Perugopanapalli Naga Srinivas , Address :MIGH-92, A.P.Housing Board Colony Resident Of Ongole Town of Praksam District of Andhra Pradesh. I was purchased a samsung mobile model no: GT-E2152 on[protected]and within in week days handset got compliant and submitted handset for service of ONGOLE TOWN samsung service center. The service center people said need to change the mobile inside board and they kept for more than one month and repaired and returned mobile again week days time got the same compliant and submitted mobile at Ongole town samsung service center on[protected]. so far there is no response and taking very arrogantly in service center boys and proclaiming that do whatever you can do we are not bother about any thing. Today i was registered a compliant of samsung costumer care website and requested to replace a new piece ,due to frequently coming repairs about that particular model ,it was very inconvenient of my works , so I pary to your kind end , please do the needfull action in this regard and do justice for me.

Thanks& Regards
P.Naga Srinivas
+91 [protected]

i have just brought samsung wave 5333 last month and now it has problem
the songs, when i play them, sometimes its like play then nxet song then nxt one.any song wont play at all even the samsung ringtones are not playing at that time
there is no problem in the memory card and the phone's software has been reset ed once by the samsung helper.
its really bad when we spend money and the thing comes out to be faulty

I WANT A JUSTIFICATION FROM SAMSUNG SERVICE CENTER, & I WANT TO KNOW WANT KIND OF SERVICE DO THEY GIVE. 2 DAYS BACK I WROTE MY PROBLEM OVER HERE, & THE CASE IS STILL PENDING, WHEN I ASKED THEM FOR THE REPLACEMENT THEY ARE SAYING THAT WE WILL REPAIR YOUR PHONE FROM ALL THE PROBLEMS, WHY WOULD I TAKE THAT PHONE, BECAUSE NOW YOU ARE SAYING THAT WE WILL REPAIR IT. WHAT THE SERVICE CENTER WAS DOING PREVIOUSLY WITH MY PHONE. WHEN THEY WERE NOT ABLE TO SORT OUT THE PROBLEM IN 2-3 TIMES. HOW COULD THEY SAY THAT WE WILL DO IT THIS TIME. THEY ARE SAYING FOR THE REPAIR BECAUSE NOW THE CUSTOMER IS FRUSTRATED WITH THERE SERVICE. THE ONLY THING THAT I KNOW IS I WANT A REPLACEMENT OF MY SAMSUNG STAR NEXT. AND THEY HAVE TO REPLACE IT.

Dear Sir,

I am Major Anupam Sharma and serving in Indian Army. My BP no is [protected]. I had purchased a 26 "" LCD tv from Samsung Plaza, Jabalpur(M.P) in Aug 2008 for around Rs 28,000/-. It had some starting problem and then screen was coming blank in November 2010 while i had shifted to Mhow, Indore(M.P). I registered a complaint and the Service Engr repaired my TV but it remained faulty. The Service Engr asked for Rs 1100/- as service charge which was clarified by me as Rs 400/- from your Customer Care. Thereby again i lodged a complaint with you with BP no given as above. Later i was informed by Service Engr that my power panel has gone faulty which shall cost me Rs 13000/-. Now plz help me out as already the cost of same model has gone down so how could the cost of its spare be so costly. Kindly help me out with some solution as right now m posted in Arunachal Pradesh and my TV is lying as ajunk in my home at Solan(H.P). Kindly give some solution of its repair . My mobile no is [protected].

Dear Sir,

I purchased a Samsung 27 inches LED TV (UA27D500) on 13 June, 2011 form M.G. EZONE ( SAMSUNG PLAZA) YUSUF SARAI NEW DELHI (BP no. [protected])

On June 22, 201, I called up Dealer and Customer Care as my LED TV have one but big problem for me. Problem is view angle. Display function is more blackish just like TFT monitor... I spend good amount on latest technology but what I got the blackish view…The customer care gave me the BP no. [protected] and told me that someone from the technical department would get in touch with me for a visit appointment. One service engineer came I talked to him about this problem and he analysed it and confirmed the display problem and said he was not authorized to take the decision and would send some senior person. Then I got call from a mobile no. [protected] and the person online said that he was a senior engineer and would come to check the problem. He came and said this problem comes in small LED TV from 22” to 27” but not in 32” above LED or LCD TV… I told him that other TVs don’t have this problem and I asked him to come along to dealer showroom. In Samsung dealer’s showroom he also noticed that other TVs did not have this problem. Then the Samsung dealer asked him to replace the TV or refund the money as the customer is not satisfied. Then the service engineer took all the documents from me and he and the dealer assured that I would be refunded within 10-15 days. After 15 days I called up Customer Care but no action had taken place. Customer Care person said we would get back to you soon… It doesn't end here.

Then I went to Samsung dealer again. He called some Samsung person named Rabi contact no. [protected]… he said that he would not be able to refund the money but would replace my 27” LED with 27” LED. But what I have noticed is that all 27”LED Tvs have the same problem. Some senior technical resource from Samsung Mr. Negi said to me and Mr. Rabi for the cost cutting of 27” LED we have reduced the view angle… After this I asked Mr. Rabi to replace my LED with 32” LED which does not have view angle problem. I asked him that I am ready to pay the extra amount of 32” to Dealer or Samsung but there is no response from over 30 days….

And this actually means that customer care is actually customer harassment, wherein the customer has to skip his work or any other important engagement that he may have, just to wait for the Samsung technician. This is just not good enough.

Rajeev chauhan
[protected]

i am papia chhetri from siliguri.i have purchsed new samsung c222 mobile on 1st of july from bidit enterprise at hakimpara in siliguri...after purchesing the mobile i getting problem of battry charing ,,,,,,,,,,,,,i got problem that my handset is automattically chrging without using charger after that i visited the shop from i bought the mobile ,they told me to go the samsung service centre at hillcart road........they told me that it is chrging problem and they gave me time of 1 week...........after passing the 1 week i visited there they told me to give them some more times,,,,,,,after some times again i visited there again they told me they are not getting parts so wait for some times ,,,,they also told me that if my mobile repair they will make me call but after 2 weeks when i didnt get any call i again visit there but i still got they didnt repair my mobile ........and i didnt get any fair response from them so i went the shop,,,,,,,,,,the shopkeeper told me to submit all the paper of purchesing ,next day i submited all and night i got a sms from the samsung that 'your product has been serviced" so i went the shop and i told them ,,,,,,,,they gave me time for getting information but till now i didnt get back my mobile.........i m getting harresment from several times for the poor customer service,,,,,,,,,and iresponsible of shop keeper and samsung service center, i am nt satisfied with the service of samsung at all...............

i purchase a samsung glaxy pro and from the time of purchase see the problem in my ph.that the data cable attach but not transfer the data from phone and computer.i visit many time at samsung service center but they do not give me a proper solution.they make a deo for new ph.but when i exchange my phone and take new glaxy pro 7510. i saw same problem in another phone pls give me a proper solution what is the procedure to connect the ph with computer.some people say anoride 2.2 is not working when the data cable attach with computer.pls give me solution it is a loos for uy company because when i go to service center they give me a new ph... thanks

I GAVE MY CELL PHONE FOR REPAIR 1.5 MONTHS BACK IN SERVICE CENTER. AND THEY HAVE DONE LOTS OF EXPERIMENT WITH THE PHONE. & CREATED LOTS OF PROBLEM WITH THE SAME PREVIOUSLY IT WAS JUST NOT TURNING ON. BUT NOW THERE IS A PROBLEM LIKE MEMORY CARD IN ,TOUCH PROBLEM, SOUND & VOICE PROBLEM, CAMERA FAILED, BATTERY PROBLEM ETC, WHICH I HAVE DETECTED & THERE COULD BE MANY OTHER PROBLEMS WHICH ARE UNDETECTABLE . SO I NEED A REPLACEMENT OF THE CELL PHONE BECAUSE AFTER ALL SUCH PROBLEM , I CAN NOT TRUST THAT , MY PHONE WILL WORK FOR LONG TIME.

I have samsung Duos mobile which i purchased on 15 aug 2010.from that time its memory card slot hav problem when ever insert memory card ph does not get started or if started it gets restarted again n again the i give it to service center (jamshedpur)on 1st of June 2011 they give it back to me on 15 June memory slot prob gets solved but now my both sim does not response at the same time again I give my cell to service center on 20 June 2011 they return me on 5 July but again it creat problem now automatically mobile get restarted if i talk more then 10 min or i send 4-5 messages it get restarted so i give it to service center on 11 july till 8 aug they dont respose me .I m totally flustered from it plzzzzz solve my problem or replace the set .

Dear Sir,

i am very sorry to inform you of miss managment and misshandling of yours service center officials and staff.
i have purchased your product samsung mobile model monte GT S5620 Black/orange vide IMEINO No. [protected] from sood communications main bazar palampur HP bill no.6253 dated 15/5/2011.

but after using 15 days my mobile phone is off. automatically. so i immidate approch sood communications main bazar palampur, distt. kangra HP. regarding the product. the owner of the shop told me if you want quick service then you approch directly to our nearest service center which is situated at Baijnath distict kangra Himachal Pradesh.

i go same day to your service center at baijnath, the official of same service center told me after checking my set. that the mother board of the set is not working properly so we will send this set to chandigarh. and they told me that you will get this set from our service center after ten to 12 days. after i hand over my set to your official i come back.

after 20 to 25 days i have call from your service center that your set has been repaired. i went 7 august 2011 to Baijnath at yours service center. the set was delivred to me by yours some official when i go through set i see the touch screen pannel is broken and my memory card also not in set i have complaint this to your service center staff but they refused and say that their no card in your set and even their no job sheet of your mobile under repair in our center.
i told them mr. i was your coustmer and it is your moral resposibility that any one visit in your service center you have to guide them to make job sheet card. this is my first experinace how could i know that the job sheet is essential.

after broken pannel and without memory card i could not recived my set from center. but i have taken job sheet card this time. so it is my humbble reguest that please provide me a new phone aur my complete phone within 10 to 15 day otherwise i will go to court of low.

thanking you
Anil Dhiman
Assitant public relations officer
VPO Boda, Tehsil Palampur
District Kangra
HP
[protected]
[protected]@gmail

1.i am unable to send group messages
although i created callergroups in my samsung chat 335
i is saying ERROR SENDING MESSAGE
i recently consulted samsung care they just updated the phones software for somedays it worked properly after somedays the problem was again repeated again i consulted to samsung care they said just that they are help less

2.i downloaded the facebook application saperately and when iam opening it the mobile was just restarteing
now what to do with that they again said the same word

3.i am unable to see the high resolution images which are transferred from my pc

i hope you will solve the problems with this handset