Samsung India Complaints & Reviews

WITH REFERENCE TO THE ABOVE SAID SUBJECT, I HAD PURCHASED THIS PHONE ON 26/12/2009. WITH IN 3 DAYS OF PURCHASE I FOUND THAT MY PHONE IS NOT WORKING PROPERLY. THE PROBLEM IS THAT I WAS NOT GETTING TV OUTPUT FROM PHONE. I WENT TO THE SHOPKEEPER HE TOLD ME TO GO TO THE SERVICE CENTER. ON 1 JAN 2010 I WENT TO SERVICE CENTER AT RADHU PALACE, LAXMI NAGAR, DELHI. THEY ASKED ME TO COME NEXT DAY. NEXT DAY I.E. ON 2 JAN, THEY REFERED ME TO THE MAYUR VIHAR PHASE – I, DELHI SERVICE CENTER.
ON 4 JAN WHEN I CONTACTED THEM, THEY TOLD ME THAT THEY DO NOT HAVE FACILITY TO CHECK THIS PROBLEM & I HAVE TO DEPOSIT MY PHONE & TV OUTPUT CABLE WITH THEM. I INSISTED TO CHANGE MY PHONE AS I HAD PROBLEM IN MY NEW PHONE. THEY REFUSED IT STATING THAT THE PHONE CANNOT BE REPLACED AFTER 7 DAYS OF PURCHASE. WHEREAS I HAD CONTACTED LAXMI NAGAR SERVICE CENTER ON 1 JAN THAT IS WITH IN A WEEK. I HAD CONTACTED SAMSUNG CUSTOMER CARE REGARDING THIS ALSO MR. ARUN ([protected], SERVICE MANAGER, MAYUR VR. PH-I) BUT THERE WAS NO RESULT. AT LAST ON 6 JAN I HAD DEPOSITED TV OUTPUT CABLE TO BE CHECKED. IF TV OUTPUT CABLE HAD NO PROBLEM THEN I THOUGHT I WOULD DEPOSIT MY PHONE.
THIS CAN GIVE YOU A GLIMPSE OF YOUR CUSTOMER SERVICE. NOW STARTS CUSTOMER HARRASMENT. ITS MORE THAN 2 MONTHS MY TV OUTPUT CABLE HAS NOT BEEN RETURNED. EVERY TIME I CALL THE SERVICE CENTER I AM TOLD THAT IT WOULD COME BY NEXT WEEK & WE WILL INFORM YOU BY PHONE. I HAD CONTACTED SAMSUNG CUSTOMER CARE, THEY TOLD ME TO CONTACT MR. SUMIT SETHI ([protected],AREA SERVICE MANAGER, DELHI). I HAD CONTACTED MR. ARUN 3-4 TIMES & EVERY TIME HE TOLD ME THAT I WOULD GET THE CABLE IN 1-2 DAYS. NOW FOR THE LAST 10 DAYS HE IS NOT EVEN PICKING UP MY PHONE. AFTER IT I HAD CONTACTED SAMSUNG CUSTOMER CARE TWICE, THEY TOLD ME THAT I WOULD GET A CALL WITHIN 24 HOURS. BUT IT NEVER CAME IN LAST 5 DAYS.
KINDLY LET ME KNOW WOULD I EVER GET THE CABLE RETURNED SO THAT YOU CAN DEPOSIT MY PHONE FOR MONTHS TO BE CHECKED. KINDLY LET ME KNOW IF THIS IS YOUR CUSTOMER SERVICE POLICY. OR IF YOU HAVE ATLEAST SOME COURTSEY FOR YOUR CUSTOMER KINDLY DO THE NEEDFUL.
CC : MR. RAVINDRA ZUTSHI (DY. MD) by regd. post

I have purchase this mobile today only & I found the that this mobile is not getting synchronized with my PC.I searched it out on the web for drivers & also pc studio but all fail ....then I come to know this product having the genuine problem in it as all the Corby users having the same problem as i faced...............

Hi,
I am copying below for your information an email I sent to [protected]@buysamsungmobile.com (unfortunately not delivered) which would explain in full my complaint. The DD for Rs 9,799/-- (uncashed I presume) has not yet been returned to me inspite of my express instruction to that effect. I should highly appreciate your early appropriate action in the matter. Kindly acknowledge receipt of this email and confirm that action is being taken.Thanks and regards.
Dr Nilakanta Rishikesh

Nilakanta Rishikesh <[protected]@sunrise.ch>
[protected]@buysamsungmobile.com

date8 March 2010 14:02
subjectMy Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
mailed-bysunrise.ch

hide details 8 Mar (7 days ago)


Hi,
It is some months since I placed my order online above, which you
could not execute in time due to delay in receiving my DD for Rs 9799
/ - Issued by State Bank of India payable in your favor at SBI a
branch in Mehrauli Road (Gurgoan) and sent to you by Speed Post on
June 8 2009th However, the DD was finally received on 20 October 2009
as evident from the email from Mr Rohit, which (together with my
reply) I am copying your ready below for reference:

"FromRohit [protected]@cafegadgets.com
Rishikesh toNilakanta <[protected]@sunrise.ch>
date21 October 2009 07:55
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
Hi Nilakantha,
Greetings ..
We received the demand draft yesterday evening, request you to kindly
confirm that what to do next?
Draft Shall we ship the product or gadget or need an alternate to
return back the demand.
Best Regards
Rohit Yadav
Crazy Pricing etail Pvt Ltd. ..
[protected]


Rishikesh fromNilakanta <[protected]@sunrise.ch>
toRohit <[protected]@cafegadgets.com>
ccvarghese.kuruvilla @ sbi.co.in21.10.2009 and
date21 October 2009 09:00
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed
Hi Rohit,
Thank you for your email of even date conveying the good news that you
have finally received the demand draft for Rs 9799 /--.. Since you
were not able to supply the product in time due to the non-receipt of
The DD, I bought the same product from a retailer in Trivandrum before
I departed for Geneva. I would therefore request you to kindly return
The DD for
Rs 9799/-- to the following address:
State Bank of India
(Att: Mr Varghese Kuruvilla
Chief Manager)
NRI Branch
LMS Compound
Trivandrum-695 033
Kerala State
Thank you. By copy of this email, I am informing
Mr Kuruvilla to expect the DD from you shortly. Best wishes and regards.
Dr Nilakanta Rishikesh "

Inexplicably Mr Rohit did not return the DD to SBI, NRI Branch,
Trivandrum, as he had offered to do in his email of 21.10.2009 and as
specifically requested by me in my email of 21/10/2009. Please find
below a copy of my latest email to him with regard to his
non-compliance in returning the unused DD:
"FromNilakanta Rishikesh [protected]@sunrise.ch
[protected]@cafegadgets.com
date28 February 2010 13:28
subjectFwd: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed

Hi Rohit,
Town in Trivandrum I am back on my annual visit to my home. Mr
Kuruvilla, manager of SBI, NRI Branch, Trivandrum tells me that he has
not received back the uncashed DD for Rs 9799/-- from you (see
relevant e-mails of 21.10.2009 forwarded to you herewith for your
ready reference). Kindly return the DD (by registered post) without
further delay, to me directly, if you so prefer. I should appreciate
hearing from you confirming positive action on your side. Thanks and
regards.
Nilakanta Rishikesh "

I have not yet had a response in any form from Mr Rohit. I am
therefore perforced to bring the whole matter to your attention so
that you may kindly take appropriate action to have the unused DD
returned to me or the manager, SBI, NRI Branch, Trivandrum without
further delay. Thank you.
Nilakanta Rishikesh

hi
i got mobile phone on jan 2010 ...samsung corby ...
you people are are advertising that phone to much ...
but it is not up to that quality ... within 10 day my speaker stop working
i can't listion any conversation on it......shame on you .. SUMSUNG CORBY >>
i have payed 7600 rupees ...

I want Email settings of Samsung s3310 and am using Tatadocomo service.

We had purchased one Samsung L.C.D. (model No LA 32B350) from M/s R K Electorium, Samsung Plaza, Ratan Tower, Krishna Nagar Mathura vide cash memo No 842 date 30.01.2010. Dealer had advised that there is scheme of Free DVD Model No P490 with this LCD
But till date free gift has not been delivered, though full amount has been paid by us.
Pleas take up the issue.
The phone no of deleler is[protected]

Samsung A/C purchased last year on 3rd March from Thane Mumbai
My res. tel no. in Mumbra- Kausa is[protected]

Free wet service not provided by Samsung, Called today to remind about this the response was negative. Customer Care exec said its chargable now. as one year is over. Pls not everybody that Samsung after sales Customer Service Dept is Lousy & Crook, SO DON'T BUY THEIR PRODUCTS

Ayaz Karbelkar

Dear Sir,
A gentle reminder to perform your duty or to oblige us, any one from your Support Division, Customer Care Service Division OR Sales after Service Division. I eagerly awaits and expect email reply from so-called Multinational Organization and immediate action w/o any excuse or delay & further inconvenience to us in the Subject.
Thanks for co operation extended in the subject.
Regards.
Virendra Dave
AGM (Production)
Sahajanand Medical Technologies Pvt. Ltd.
Plot No. 168/96, Dabhel Ind. Area,
DABHEL - 396 210. Daman. (U.T) India.
T- +[protected]/2241136
Te.Fax.- +91 [protected]/2241528
Mo.- +[protected]
E-virendra.[protected]@sahmed.com
W-www.smtpl.com
[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, December 21, 2009 2:39 PM
To: Virendra Dave
Subject: Re: Silver Neno, WT 8207 AG , Sr. No.301932 /replacement of Top Back/Rear Elec. Cover

Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

From: Virendra Dave [mailto:virendra.[protected]@sahmed.com]
Sent: Monday, December 21, 2009 12:54 PM
To: 'support.[protected]@samsung.com'
Subject: FW: Silver Neno, WT 8207 AG , Sr. No.301932 /replacement of Top Back/Rear Elec. Cover/Transaction no. [protected]/Complain Reg No: [protected]
Dear Sir,
Please refer my purchase of Samsung Washing Machine Model-Silver Nano, WT 8207 AG , Sr. No.301932 on Dt. 30th Sept.’08 from M/s. Sheetal Electronics ,Sanjan, Ta –Umargam, Dist-Valsad. I face problem with No. 3. Cycle Selector for Washing & Draining , inner fitting arrangement i.e locking or fixing ribs/strips in Top Back/Rear Elec. Cover are broken due to excessive rotational pressure during section or operation. Hence we can not select operation .Upper Knob is rotating freely and draining does not take place. Any way we need your service Engineer along with New Top Back/Rear Elec. Cover. Kindly quote us your rates for Top Back/Rear Elec. Cover and Service Charges for the replacement of said Top Back/Rear Elec. Cover. Complain Reg No: [protected] / Transaction no. is [protected]
Awaits for your immediate email reply and Service Supports in the subject. Below I mention My Residential Address as require.
I personally appreciate your quick & prompt reply in the subject.

Residential Address
Virendra Dave Mo :- [protected]
D- 403, Sea & Sand Apartments,
Near English School,
NARGOL-396135. Ta – Umargam, Dist- Valsad
Resi Mo :-[protected]
Thanks for co operation extended to us.
Regards.
Virendra Dave
AGM (Production)
Sahajanand Medical Technologies Pvt. Ltd.
Plot No. 168/96, Dabhel Ind. Area,
DABHEL - 396 210. Daman. (U.T) India.
T- +[protected]/2241136
Te.Fax.- +91 [protected]/2241528
Mo.- +[protected]
E-virendra.[protected]@sahmed.com
W-www.smtpl.com

Respected sir,

I bought a Samsung L 700 mobile phone in july 2009. The phone became faulty after a month o[censored]sing. I then gave the phone to authorised samsung dealers for repairing. They took one month to return the phone back.Then againr a month the phone started heating up and display started failing. I requested them to give me a replacement and they promised that they will repair it one more time. I had to wait foe another month and finally they gave back the phone. The same problem happened after a week. I called the area manager and he agreed to replace the board of the phone expect for the cover and battery. He even agreed to to give me two more months of additional warranty as the phone was with the service center for more than 3 months.I hoped that the phone will be fine after the replacement but after two weeks the display went off again. It was one of the worst experience i have ever faced. The service peolple (Mareena Electronics Trivandrum) dealt with me so badly that i started hating Samsung. I have no idea what i should do next. We are common people who would like to use a product for atleast one year. Who can afford to buy two phones in a year? I really feel sad about the whole episode and its felling worst realising that a person cant do anything about this. I have to drive 8 kilometers to the service center , i have gone there 10 times already in 6 months. I had called them atleast a 100 times in this 6 months. But there is no use and the phone is still faulty and has no display. The person who has dealt with me in the servise center are Kiran, Biju. Its really sad fact that Samsung is not even coaching them on basic customer management. Please take this as a serious complaint from my end.

Thankyou and yours Faithfully
Sharon Naduvathrayil

i have purchased a refrigerator on last dhanteras 2009.
The piece delivered was with dent and scratches and for the same i have registered the comlaint after delivery comlaint no. [protected] on 24/10/2009, after thatthere was a visit by their engineers on 19 november on calling many times, the engineers who came to visit themselves registered replacement case though we wanted the doors to be changed only.
Since that day no action has been taken yet i have called customer care after that about 30 times.
Please do the needful in this regard.
Regards
Abhishek chauhan
Ghaziabad (u.p.)

i will send my phones handsfree cable to samsung service center till date[protected] for changing because its not working properly but before 6 month i will regular going to service center for pick up my handsfree but they does not responce on my application so please kindly help me...
my job sheet no.[protected]
my contact no.[protected]
service center name -mdr services india pvt. ltd.

Dear Sir / Madam
I have purchased One Samsung air conditioner (split) with model AS18UAXTL-A281PZES403725A.
Now I completed 8 months, from beginning it have problems, 2 times compressor replaced then many times compressor gas and oil leakage, really I am fed up and feel sad on my wrong (Samsung) selection. Why the company supplying such a poor quality components and materials and put the customer in big trouble and wasting the valuable time. In the very beginning I am facing these much problems, and afraid about the coming years. How I can relay on this product or it is better to replace this with a better brand available in market. Please instruct me.
Regards
RAJESH
HOME ADDRESS
SOORYA (H), MANAKKAD.P.O. , THODUPUZHA, IDIKKI (Dt), KERALA, INDIA.
PH: +91 [protected](India)
Mob +91 [protected] (India)
E-mail : [protected]@yahoo.co.in
[protected]@gmail.com

I purchased Samsung 250 L double door fridge in 2008 from Big Bazzar, Pune, Maharashtra. From last 2/3 months its making very loud noise continuously.
Pls. attend complaint at the earliest....

12/03/10
Dear Sir,
My Name is Bhushan Pawar mobile no; [protected]
I had Purchased Samsung i 8910 HD; imei no [protected] on date 1/1/2010 for Rs 28500/-. I enjoyed the music performance of this hand, through both head phone as well as stereo speakers of this handset. But after couple of weeks the stereo speakers of the hand played poor music quality. I showed my handset to the nearest Samsung Service Center in Nashik. They said speakers (both right and left) are faulty. Since my handset was in warranty period they assured me that they will arrange the spares within 15 days. I thought that perhaps in the Samsung Service Center of Mumbai it could be available sooner. So I called Samsung Toll free No and noted down the address of Service Center in Santacruz Mumbai.So again I showed my handset to the service center in Santacruz West. They assured me the part will be arranged by them within 5 to 6 days. I waited accordingly. It's nearing a month now. I cant enjoy the music through the stereo speakers. Whats the use of purchasing such a costly handset. I called them again be they all are just assuring me. I want my speakers problem to be solved at the earliest. Please help!!!
Your Sincerly
Bhushan Kishor Pawar

I purchased samsung U600 mobile in sept 2008 .In nov 2009 ,there was a problem in voice of incoming calls.Iwas unable to hear incoming voice.I had approached to micro services authorised samsung service centre in thane.They replaced FPCB part of mobile,after waiting long .then mobile was working ,but they did not make a mobile slider like previously. Afterworld in feb2010 the display problem appears due to crack in lcd of handset as told by the mechanic of the center.They gave estimate of Rs.1856/-to replace it.But the lcd was not available with them.I inquired on phone 3 to 4 times then after 15 days they said come to service centre lcd arrived.I visited to shop at 5 pm, they started repairing.After one hour hey said there is a critical problem it will take more time and more money,you come afterwards.While i was waiting ,i saw their behavior with customer was not good.The customers were not satisfied with their services.Everyone siting there was complaining about their service.I took my mobile and walked out from there.The authorization of the centre have to cancel as they are not satisfying customers,poor service, arrogant behavior, technically not sound and many other reasons

sir,
i am puneet kumar jain. i purchased samsung mobile F-270 in the month of april'09. i got its motherboard faulty. i gave it to bikaner service center for 2-3 months but all in vain.
Then i gave it to noida service center (CEE EMM Services)on 19/08/09. Till today my case is pending, they said that company will refund all the money of it. For that i have submitted my handset also. from the 19/08/09 till today i made many calls for my refund cheque but still i got no answer from the representatives except that they are just making me fool.
i have talked many time to the following persons:
1. Mr. manav(Area Manager)-[protected].
2. Mr. R.S.Tiwari(Owner of noida service centre) - [protected].
3. Mr. Pulkit(Accounts dept, gaziabad)-[protected].
4. Mr. Sandeep(Executive, noida service centre)- [protected].
5. Mr. Rajesh(Sales Manager)- [protected].
6. Mr. Goyal (Sales Manager)- [protected].

They all are making me fool.
Mr. manav said that your case is in accounts dept, mr. pulkit from account said that we dont have your case. no one is giving right details just misleading me.
i have already posted this case on consumer forum and again posting it. its more than 8 months passed with this pending case. i am so irritated.

Please try to stop these people to provide fraud information’s and try to resolve my case as soon as possible. NOW I ALSO WANT COMPENSATION FROM THE COMPANY.

Dear Sir,

i lost my mobile, please tell me which number is using my mobile
and send his number or details

Phone model: SAMSUNG MOBILE S5603 STAR 3G

Missed date: 19/02/2010 Andheri East 332 bus stop (Agarkar Chowk)

IMEI No.: [protected]

Thanks & regards
Nandkishor Ghadi

My brother Mr. P Sai Prasad (a Tata Motors Employee) purchased a Samsung LCD television (LA26A450) from National Electronics in Sakchi, Jamshepur, on 11.10.08. Since he doesnot have an email id, I am mailing on behalf of him.

The screen of the TV is turning red totally. The service engineer who visited suggested that the PCB had to be replaced at a cost of Rs.7000/ (including service charge) or the TV could sold back @ Rs.6000 and new TV could be purchased. He also mentioned that this was a common problem with this model.

If this was a common problem with this model, why was this model sold in the first place. The fault has occurred after completion of the warranty period.

We are very unhappy with this product & the response of Samsung Electronics. This is brought to your notice and we seek proper redressal of grievance.

My contact number is [protected].

Your GT-3653 is having a problem with touchscreen,especially for calculator,when we touch required numeric skips another number and further some times screen hanging like desktop,after some time it works,being an executive i was asked my neighbours about these problems,but really iam the customer of samsung for the last 10 years model by model

This is Ch.V.R.Krishna on behalf of my father Ch. Siva Ramaiah is reporting to you that my father purchased Samsung LA26B350 LCD TV on[protected], at JD Electronics, Ameerpet, Hyderabad, Andhra Pradesh, for a sale consideration of Rs.21,700/-.

Whereas for the last Ten Days, our LCD TV, is not performing well as the Video Display has been frequently disappearing and only Audio is going well. We have informed the matter to the Dealer "JD Electronics" a week days ago and they send Mohana Rao, who told us that he is working as an Engineer in Samsung and he verified our TV and told us that there is some problem in your TV and it has to be rectified and accordingly we told him to replace the TV set with a new one as we can not accept a TV with the said problem. As per our request he told us that i have done some modification in the Remote Control and told us to verify the display for two days, but till now the problem is stands same. It has not been rectified and nobody came to our house and replaced the TV Set. Moreover we informed the matter to the Dealer "JD Electronics", and they are keep on postponing the matter as there is no written complaint from our side. At last on[protected], the Dealer "JD Electronics", told us that a complaint has been raised by them to the Company as per our request and they promised us that they should send a Technician today itself (i.e.,[protected]. But nobody came to my home and the TV Set has not been replaced. We called them so many times for the last 10 Days and they have not heed our request and they have went on postponement. For the said circumstances we are facing much trouble. Hence, i am requesting u to please replace the TV Set as early as you can.


CH.V. RADHA KRISHNA,
PANDU RANGA NAGAR,
NEAR ERRAGADDA, HYDERABAD.