| Address: Pune, Maharashtra |
I was very happy when i entered in Samsung family.But now i am very frustrated with very poor customer service of it.
I purchased latest Samsung corby-3653
IMEI no.[protected] on 12/2/2010.obviously with considering its warranty period.I got 1 memory card of 2GB free with it as per your offer.But i did not use it for almost 1 month because i was having other one.But when i tried to use your memory card,it is not detecting in moble or in Computer.
SO i went to that shop from where i purchased mobile,but he sent me to customer service centre.When i went there,i stood in line for 1.5 hr.then he asked me,that memory card,receipt & then empty box of that mobile.That time i could not provide that box only.Next day i went there,but it was closed because of sunday.but they have not written any where on board of that service centre about their weekly off.
Next day i again went,& it was 6.29pm only.That guy saw me & pulled shutter down & said that time is over.I showed him watch but he did not listen me.
& for your kind information i am a handicap person.still u dont have any provision for us?& your people are making fun o[censored]s,behaving rudely.
I know,it was my mistake only that i did not cross check the memory card when i purchased mobile,but does it means that samsungs responsibility is over?What about the warranty?
Kindly help me & guide.Awaiting your help & guidelines.
Manoj Jadhav
([protected])
Samsung — MANUFACTURING DEFECT IN 20 DAYS
Dear Sir,I bought Samsung Corby Pro B5310 on 18/03/2010. The product started hanging from the 20th day onwards. I was managing by switching off and then switching on. On 1st of May 10, the touch screen has stopped functioning. Since 1 & 2 were holidays, I was on my way to service center on the 3rd and suddenly another problem creeped in. The mobile started beeping and the display started changing on its own accord. When the service center personnel saw it, they too were perplexed as I was and they disassembled every component, cleaned it with a cleaning solution and gave it to me saying it was just a short circuit caused by permenant operated condition of some switch. Well, for the moment it was good. The service work order number was 1003. In less than 20 hours, the problem reoccurred and I rushed to the service center; by which time, another problem came up. The screen turned BLANK!!!! I was terribly distressed and I asked them to replace the mobile as the problem is a manufacturing defect and has creeped in well within one month of its purchase. We can't expect to get our expensive gadgets getmessed up and repaired in such a short spell of time. The service center personnel said, he can't get a replacement but can replace the faulty component and return in 7 days time. The Work order No. was 1081 dated 04-05-10. I called the Samsung customer care who were generous in giving me the ID Number ([protected]) but to NO help whatsoever.
I had been having very bad after sales support from Samsung people even with Window AC, Split AC, Washing Machine and about half-a-dozen mobile phones right from the R220 model.
I think it is unworthy to buy Samsung products if they cannot be confident on their products and resolve such clear cut manufacturing defects. They are sure to lose their reputation as a reliable company if this nature of support is not curtailed at the earliest.
with regards,
raj kishore
[protected]