Samsung India Complaints & Reviews

We have purchased a double door refrigerator from Samsung worth Rs. 1 lakh just about a year back and recently it stopped working and the service person was called and he said that some part has to be replaced and it's almost 2 months now and he is saying that the part is not available. everyday i call the customer care and they say that they will rectify within 3 hours. but nobody turned up so far. kindly help. this is a research organisation and we need the refrigerator for everyday use to store valuable chemicals. kindly tell us a way out

i have a samsung GT-S5230,my fone is less than a year old and it wont pick up network coverage at all everyone i know who has this model of fone also have various problems with ther fone to what would be the best way to sort this problem,i have already got two replacements of this fone in the same model does any one have any suggestions
luther

Dear Sir/ Madam,
We have purchased a samsung refrigrator and microwave oven dated on[protected] from City Enterprises, Hisar.Its not working from past 5-6 months. so i had immediately placed a complaint to your service centre.Your representative had come and told me there is some problem in the oven and assured that it will be replaced within a week.He had also told that he would call us. The expected call never came .........so I called them up a week later. Next time they behave in such a rude way and told me there can't be any replacement.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........
YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............
I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAY BE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........
With Regards,
Nirmala Dalal
[protected]

No updates as of now.
Who will pay the price for this kind of harrasment and even the mobile is also in the your store.

Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."


----- Forwarded by Sunit Chaudhuri1/India/IBM on 02/21/2010 07:36 PM -----
Sunit Chaudhuri1/India/IBM
02/21/2010 05:53 PM
To
[protected]@ops.themobilestore.in
cc
India Procurement/India/Contr/[protected]@IBMIN
Subject
Fw: In regard to cell phone of Samsung E1107 S.NO: [protected] Purchased just now--Mobile Store.





Rajni,


FYi

Pls help me in this matter...
The set was in the premises of your store only.If while chking the phone in your store before handing the item to the customer, if this thing happens.....



As this hampers the reputation of the organization and bonafide candidates move out.

Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."


----- Forwarded by Sunit Chaudhuri1/India/IBM on 02/21/2010 05:41 PM -----
Sunit Chaudhuri1/India/IBM
02/21/2010 05:34 PM
To
[protected]@themobilestore.in
cc
GVI Helpdesk Delhi/India/Contr/[protected]@IBMIN
Subject
In regard to cell phone of Samsung E1107 S.NO: [protected] Purchased just now--Mobile Store.





This is in regard to the cell phone of Samsung E1107 S.No. [protected] purchased from the Mobile Store Ltd,City Centre New town ,Shop No-C,Ground floor,Atrium,Kolkata Ph. 64587635.
I was badly looking for a cdma phone as i was not getting the battery standby for the no. [protected],which is there in my signature given below.
Thought that this is a solar energy ph, so it will help with a long battery life.
I had to buy 2 phones in 1 month from this store for the GSM No. [protected]. as even a single day backup i was not getting.
So, this time for the CDMA phone i was not ready to take any chance so went for solar energy phone.
Luckily, the cover was opened here once i have paid the amount Rs.2019/-. I found that this is a GSMA phone.I told about this yesterday evening, and they brought the set and even they called me and as assured by me yesterday caming running to take it.
The bill is issued against by IBM address, given in my signature.

I requested to give me another phone and even i am ready to pay more money.
All in vain, as you have process that bill once printed, can not be change.
I don't know, why a bonafide customer was not even getting the proper treatment.

I am keeping the set here only in your show room.


Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."

Respected sir,
i have a samsung S-3310 mobile handset.when i connect to my pc,my antivirus shows that there is virus in my set.I had format my memory card.but virus is still in my phone.so i want to clear my phone memory,but i have not the security code.can u tell me the default security code.Or, Is there any other way to remove virus from my phone.

REF : [protected]

specific complaint against SUDHAKAR and PRAKASH from Hyderabad.

They are the most unprofessional and irresponsible customer reps I have ever come across.

My fridge was and is still not working. They were assigned on the job. They do not take calls, return calls and even block out my calls.

[protected] and [protected].


I had to call Sudhakar from a mumbai mobile number (he had blocked out my number and was not taking my calls) so that I could talk to him. This is the level to their support. You can verify this with him.


This is going on ince Jan. Today is Feb 20 (there is a bandh in Hyd so no supprt and I understand today). What about the rest of the days??

They took my fridge for reapir and observation and returned after 4 days (i had to keep calling for the status). After that it stopped working completely and is now dead.

I have already spent 2000 Rs and much more on phone calls.

PLEASE ATTEND TO THIS IMMIDIATELY AND LET ME KNOW HOW YOU ARE GOING TO COMPENSATE THE HARRASSMENT. AND WHAT ACTION YOU WILL TAKE>

I WANT A REPLY AND A PHONE CALL - [protected]/[protected].

Chitra

I have recieved This email from email address "c.b singh" <cb.[protected]@gmail.com>

Dear Applicant ,


This is inform you that your Resume has been short listed from Timesjobs.com and after our HRD had been short list you in the company, so read carefully the attachment file.

Thank you
Shally Yadav (Asst. HRD)
Samsung India Limited


SAMSUNG
ELECTRONICS PVT.LTD.

Dear Applicant,

Ref : selection and initial response of your Resume online.

Information for selection of final stage in new Plant of “SAMSUNG ELECTRONICS PVT.LTD.”. The Company Deals in IT, Software, Computer and Electronics manufacturing business. The company offered to the candidates to join as an :- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, M.P, Bangalore and Pune. The Company short-Listed “85” candidates for the requirements in IT, Production, Electronics and Administration Department.

You are selection according to your resume in which Project you have worked on according to that you have been selected in company.

Your interview will held on 5th of Mar. 2010 in Noida.

You will be pleased to know that Company has advise you in the selection panel that your
Application can be progress to final stage. You will come to Company corporate office in Noida.
Your call letter with Air-Ticket will be send to you by Company HRD. You have to come with Photo-copies of all required documents. First you have to deposit the (Cash) as an initial amount in favor of (SAMSUNG ELECTRONICS) for Rs 3750/- through any ICICI BANK Branch from your Home City to our Communication Department’s Head, Account No[protected] – Name of Mr.Chanderbhan Singh. This is refundable interview security both of condition weather you select or not. Your offer letter with air-Ticket will be sent to your home Address by courier after receiving the confirmation of interview security deposit in ICICI BANK. The TA / DA will be paid to all candidates by company at the time of interview. The Company offered salary for these Post Rs. 21,000/- to Rs. 85,000/- HRA + D.A. + Conveyance and other Company benefits. The designation and job Location will fix by company HRD, At time of final process.

The job profile, salary offer, and date time of interview will be mention in your call letter. Your call letter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK. The last date of interview security deposit in Bank 22th February 2010 before 4.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in Bank to same Email ID of samsung.pvt.[protected]@gmail.com (in favor of SAMSUNG ELECTRONICS calling Email ID). Your letter will be dispatches same time after recd. The security money deposited information by Email.

Thanks


Mrs. Shally Yadav (Asst. HRD)
Samsung Electronics pvt. Limited
Plot No.B-1, Sec 81 Phase-2, Noida
201305 (U.P)
Mobile No.-[protected]

When i call on this mobile no. a girl talking in a very roughly language ......and telling me to deposite money in her bank accout immediately .....

42 inch colour television
Date: 20.2.2010


To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: PLASM TV not repaired

I am working with India’s reputed corporate . With deep concern, we bring to your kind notice that we purchased, Samsung Plasma 42 inches tv DAWAR INTERNATIONAL Pvt. Ltd. , GURGAON
Right from the very beginning, the product is ok and running properly but past FIVE months its showing a problem, ther are two white line appearing in the panel.
We contacted our dealer and he registered our complaint, after one week mechanic was also come. he was of the opinion that panel has to be replace. as the TV was only one year and one month old. we asked for free replacement. But the gave an discount of 50% on cost, that was agreed. but even after agreement the same has not been repaired till date ( even after 5 month).

We therefore request your good office to take up the matter from your level for early addressable of our grievance at the earliest.

the same complaint has been sent to you office at Korea. i want my product to be repaired free of cost

Soliciting your quick response.

Sincerely Yours,

Alok kudesia
1607 sector 4
gurgaon-122001
[protected]
[protected]

Hi,

It is unfortunate that I had to face tremendous harrassment and reputational loss for buying a refrigerator of Samsung Brand from a Samsung Dealer who cares a damn about the company's reputation and brand image. I have purchased the refigerator from the below mentioned showroom which didnot provide either an invoice or a sales receipt.

Electronic World,
12-2-725/5/A Business Avenue Building,
Opposite Food World,
Rethi Bowli Ring Road,
Mehdipatnam,
Hyderabad 500 028 (AP)
Ph[protected],[protected] Fax [protected]
Email: [protected]@yahoo.co.in


Everyday I had to chase the showroom owner for the receipt and one night the dealer even came to my home address to threaten me. Have tried to contact the local police who didnot file the FIR due to the arrangement, the dealer had with the police. Tried calling the Samsung local office to speak to the Sales Manager but no one was ready to give any details of the Manager. This is my last resort to remind the company to straighten their loopholes and immediately provide a solution keeping in mind my brand loyalty (I have almost all products of Samsung) or else I am moving to consumers forum and would see till the end.....


-Pallav

Dear Sir,

I have purchased Samsung mobile phone (C 3053 ) from M/S GAINDAMAL HEMRAJ, The Mall, SHIMLA on[protected]. It worked properly for six months. After six months, the screen of the Phone has topped working and there was no display on the Mobile. We have contacted the SAMSUNG Service Centre (M/S HIMTECH ELECTRONICS, Ritz Cinema Road, Room No. 302, P.C. Chambers, Jodha Niwas, SHIMLA-171 001 (Telephone No.[protected]. Firstly they have asked to come with Bill of the Mobile. After showing Bill to the Service Centre, they are not ready to check the same by saying that the Mobile has been opened by somewhere else, which is not true. The Phone is within warranty period.

You are, therefore, very kindly requested to instruct your Service Centre to check my mobile phone, which is within the warranty period otherwise our faith in the SAMSUNG Company will be negligible.

An early response from your side is highly appreciated through return mail (ID: [protected]@yahoo.co.in) along with instructions to the Service Centre at Shimla, H.P..

Thaking you,

Yours sincerely,

B.S. NEGI

I had purchased a Samsung LCD TV having Model No.LA26450 (Serial No.12563ZD 800754) vide Invoice No.13274 from Rahul Electronics, F-12, Connaught Place, New Delhi (Contact No.23310751,[protected]. The said LCD is not working properly since 09.02.2010 and I had brought this issue to the knowledge of the Company i.e. Samsung Electronics on the same date vide my compliant No. (BP No.[protected]) and despite of my several repeated reminders till date no action has been called for by the Company and every time I speak to the Customer Care Officers namely Ms.Shanti, Prachi, Priya etc. it was told and assured to me that the problem will be rectified by them within 2-3 days but nothing has been done at last.

Being, a senior citizen and having heart problem i continuously follow up the case with the Company to rectify the problem OR replace the LCD set at the earliest otherwise I have no other option to knock the door of "Consumer Court" for deficiency in services and mental harassment on your part to me.

Y.N.Sharma
6D R Block, Dilshad Garden
Delhi-110095
Contact No.[protected]

Samsung Micro Wave Oven model MW83H purchased on 30 Dec 2008 failed during warranty period. I have registered a complaint with Samsung call center on 27 Dec 2009 and was given a number [protected]. A mechanic visited me on 13 Jan 2010 and reported that the cooling fan is to be changed. Even after weekly calls and E-mails to the call center the equipment is not yet repaired.

louged a complaint at service center on dated 5th january 2010. MY complain B.P. No. is [protected] .Engineer visited to us and said a spare should be changed.since i have not received any phone calls regarding this. everyday i contact to service center they said i arranged the call and nothing happens.

I have purchased a Samsumg 180 Litres capacity from Anandakumar Home Appliances at Cuddalore, Tamil Nadu on 07.01.2010. Within three days the water leakage problem observed and reported to the Sales Centre. One Service Personnel came and told that there was no problem after making some adjustments. Even after that during power failure the water is leaking and coming to the bottom of the fridge. In some times the water leakage is also observed even when the power is available. This is absolutely a manufacturing defect and the fridge is to be replaced with new one. If the fridge is malfunctioning within one week from the date of purchase who long will it work satisfactorily? When we contacted the sales centre there is no possibility of replacement. We are cheated with a worst equipment. We want immediate replacement with new one. Other wise we will give open public notice in the news paper about the malfunctioning of Samsung Refrigerator. Still We hope your company is genuine and our request will be considered. Meharunisa- Cuddalore [protected].

To whomsoever it may concern,
This is to bring to your notice the laxity of "SAMSUNG" in dealing with a minor customer complaint lodged by myself and which is still unresolved 5 months later.

I had purchased a Samsung refrigerator model No: SG629EESWHXTL,620 lIters in dated[protected] with a warranty extending upto 2 years.
In[protected] we informed Bismi electronics ,Kerala ,Kochi and Samsung Service center ,Kochi about a complaint in the cooling system of the fridge following which they took the said fridge for repairs after replacing it with a small service fridge temporarily. The complaint registed NO : [protected].
Inspite of paying Rs 2280 Bill No: 3071towards repairs, Samsung was unable to repair the same.
Hence they offered to replace the same and we paid a sum of Rs 13089 as DD from Federal Bank panmpally nagar ,Kochi on 18 th Dec as required by them towards depreciation.
To our utmost surprise and dismay totally different model # SG629EPNSHXTLof a Samsung refrigerator in a smaller capacity of 560 liters was delivered to us.
We have since contacted Mr Joseph ,Branch Manager and Jeffery that the smaller fridge is unacceptable.not only was this official unable to explain why our particular model or a different model of same capacity was not offered as replacement,but also Mr. Joseph has had the audacity to not even answer our phone calls nor return them.
This sort o[censored]nproffessional approach is totally unacceptable from a reputed company like SAMSUNG.
I am surethat SAMSUNG will definitely look into the matter and resolve it as follows:
1. either replace the refrigeratorwith the same model and capacity or another model of same capacity Which like.
or
2. Refund the amount of Rs 13089 as it doesn't make sense to pay more for a smaller fridge.
Expecting a RESOLUTION with IMMEDIATE effect.
Yours sincerely,
Rekha george.
CA 111, RIVIERA RETREAT ,THEVARA, KOCHI, Kerala

My washing machine is not running properly and your service provider is not able to understand its faults...!!!



Contact Me On :-[protected]...

I have purchased SAMSUNG SCH-W299 DUAL GSM+CDMA Phone @ Rs. 11,999/- on 31 Jan 2010, from Reliance Web World Out let as I have Reliance Prepaid and Airtel Post paid sims.
The instrument have only
(1) 16 characters name field,
(2) Message is not received and sent as ONE MESSAGE ..gets split & goes in two to three shots. cannot forward any message if it is splitted, is not it? and messages comes in many parts
(3) NO conversation recording facility (although they have mentioned in user manual, a camera button to be pressed and hold while talking, but not recording)
(4) NO FM radio songs recording facility
(5) NO saving option in the existing list
(6) NO user friendly icons/options.
(7) Many unknown options suchs as P-Pause, T- Pause, Sweeping Command etc., which have no explanations as to what it is..(All the customers are not intelligent is not it).
Even smaller cell phones does have these..how can we expect that SAMSUNG doesnot provide.. I could not expect..this...
I am totally disappointed. Earlier (and even today I use) I have been using a China Mobile Model Mirae Comm comp Ltd, Model MGH 870. I purchased it for Rs. 6,000/-. This phone has all the facilities even more user friendly. AFter using it for two years, I thought of shifting it to A BRANDED instrument. Thereby purchased SAMSUNG.
Now, Totally disappointed.
I took it to SAMSUNG customer care.. even they are blinking and reloaded the soft ware and couldnot do anything..
Now..what should I do.. i want to return the cell-phone..pls advise... want to get-rid-off..and get back my money..

I bought a Samsung Mate last week on 6th Feb, 2010. The phone seemed ok when I bought it with everything seemingly working well. But when I began using it 2 days later, the problems started. The phone had a loud volume, but compensated on clarity. The result was everytime I spoke to anyone, the sound was garbled. I had to ask people to repeat sentences many times. Initially I assumed it was a network issue and hence did not raise a flag. But the problem persisted at every location. This of course could not be a network fault. To confirm my suspicions, I inserted my SIM into my bro's phone, and the sound clarity was much better there. Which then led me to conclude the phone was faulty. It was almost like I had to strain my ears to hear and if I raised the volume, it got way too loud and still was unclear.

Since there was no resolution I went back to the store to tell them that I want to buy another model in exchange and I would pay the difference. They said I would have to go to a Samsung centre, which would be closed on Sunday (14th Feb). On Monday I went to the one nearest to me in Andheri East only to know that they had shut down. The next day, the centre in Borivli inspected my phone and declared no faults with it and refused to exchange it. They just insisted that the phone had perfect clarity.

I now have reason to believe that I made a mistake by buying Samsung and should have stuck to the tried and tested Nokia probably. At least they make better phones!

To The Manager of consumer complaints,

Given below the clear mails exchanged between Sansung customer care and me till date, It also has information of the date of registering complaint with Samsung customer and until today the Television has not been rectified and further more their service engineer has Taken some main boards from my LCD Television and given old boards to say me that they are new. Then the next sales engineer Mr shashak comes after two days and says that this board has components wrongs soldered, HOW CAN A COMPANY ORIGINAL BOARD HAVE ITS COMPONENTS FITTED IN REVERSE DIRECTION, THIS MEANS THEIR ENGINEERS SENT TO ME HAVE CHEATED ME BY PROVIDING A OLD BOARD.

I HAVE ALREADY PAID THEM APPROX 6300 INR UNTILL NOW AND STILL MY TELEVSION IS NOT WORKING NOR THEY HAVE GIVEN ME BACK MY ORIGINAL BOARD OF THE TELEVSION.

Regards
Philip J Mani
D-9, Lakshwadeep Society,
Sector 3, Pradhikaran, Bhosari,
Pune 411039
Ph :[protected]
Mobile : [protected]

NOW THAT THEY HAVE CHANGED ALL TWO BOARDS TO NEW ONES ACCORDING TO THEM AND STILL DID NOT SOLVE THE PROBELMS AND HENCE NOW ARE CLAIMING REPLACEMENT OF ONE MORE PART, VERY WELL THEY REPLACE THIS WHOLE LCD WITH A NEW ONE.




from Priya <[protected]@gmail.com>
sender-time Sent at 6:56 PM (GMT+05:30). Current time there: 2:35 PM. ✆
to support.[protected]@samsung.com
cc parimal.[protected]@samsung.com,
rajender.[protected]@samsung.com
date Fri, Feb 5, 2010 at 6:56 PM
subject Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 5 (11 days ago)


Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards


Philip J Mani

President Operations
from Robota NxtGen Technologies <[protected]@gmail.com>
sender-time Sent at 6:31 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Sun, Feb 7, 2010 at 6:31 PM
subject Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 7 (9 days ago)

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.

<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards


Philip J Mani
President Operations
[protected]
- Show quoted text -









On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,



Thank you for becoming a patron of Samsung product.



With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.



Thanking and assuring you for best services always.



Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards

For Robota NxtGen Technologies



Philip J Mani

President Operations








Reply

Forward



Reply

|
SUPPORT INDIA
We sincerely regret the inconvenience caused to you. We have forwarded your q...

Feb 8 (9 days ago)
SUPPORT INDIALoading...
Feb 8 (9 days ago)
SUPPORT INDIA
to me

show details Feb 8 (9 days ago)

from SUPPORT INDIA <support.[protected]@samsung.com>
reply-to support.[protected]@samsung.com
to Robota NxtGen Technologies <[protected]@gmail.com>
date Mon, Feb 8, 2010 at 10:07 AM
subject Re: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by samsung.com

hide details Feb 8 (9 days ago)


Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
- Show quoted text -
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]








On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
We thank you for this below mail What action has been taken, who is concerned...

6:20 PM (0 minutes ago)
PriyaLoading...
6:20 PM (0 minutes ago)
Priya ✆
to support.india

show details 6:20 PM (0 minutes ago)


We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]







On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
Reminder 2 From: Priya [mailto:[protected]@gmail.com] Sent: Friday, February 19...

Feb 11 (5 days ago)
PriyaLoading...
Feb 11 (5 days ago)
Priya ✆
to support.india

show details Feb 11 (5 days ago)

from Priya <[protected]@gmail.com>
sender-time Sent at 9:13 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Thu, Feb 11, 2010 at 9:13 PM
subject FW: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 11 (5 days ago)


Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
SUPPORT INDIA
to me

show details Feb 12 (4 days ago)


Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
- Show quoted text -
Date : Feb 12, 2010 00:43 (GMT+09:00)
Title : FW: Re: Unprofessional Behavious of SAMSUNG employees

Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
to support.india

show details Feb 13 (3 days ago)


Reminder 3 – 6 days passed without a reply



From: Priya [mailto:[protected]@gmail.com]
Sent: Thursday, February 11, 2010 9:14 PM

To: 'support.[protected]@samsung.com'
Subject: FW: Re: Unprofessional Behavious of SAMSUNG employees
- Hide quoted text -



Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]





On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards



Philip J Mani

President Operations

Respected Sir, This is to inform you that please do not advertise your product untill you dont have after sales service and spare parts ready for repairing under warrenty period.You have a pathetic srevice for repairing . I am frustrated now . I have bought samsung star touch screen 2 pcs for my both the children on 20-9-09.Since its purchase 1 phone was not working properlly if some other person try to call him gets the massage the person is not available or has swiched off the mobile inspit that the mobile is swiched on. After using it for 2- 3 months my son complaned me and i send it to your moti nagar service center they took about 15- 17 days and said they have changed its mother board .After thet the phone was still in that condition, unable to catch the signal network.anyhow i deposit the same on[protected] again that mobile phone to tha service center moti nagar .
I got dates every weak for its repairing but till tyhe date i could not got my mobile back . Please tell me what to do sould i wait for some miracle or sould i go to consumer forum. Waiting for your reply.