Samsung India Complaints & Reviews

My samsung mobile model SGH-X620 purched on 26/5/06 IMEI NO 351597/01/003137/5 always in limited service mode in all type of company sim like bsnl/tata. when we start our mobile limited service only is disply on mobile set & no outgoing and no incomming is happened on the set from last 2-3 months.

Bought the pro on Feb 20, worked fine for a couple of days then randomly when close the slider the phone would switch off. Had to restart and would be fine. Now the phone just switches of at anytime. when try to restart it switches off after a couple of seconds hand to remove the battery for a minute and then restart.

i have bought SANSUNG CORBY PRO GT-B 5310. I am having problem in installing softwares. It's manual says that phone support JAVA files , phone shows it as unsupported file..Please help>>>>

i just buy Samsung GT-B5310 Corby Pro

but i still not use gtalk and yahoo masenger through this mobile

I HAD BOUGHT THIS SAMSUNG MOBILE ABOUT EIGHT MONTHS AGO. THIS IS A VERY BAD PHONE. ITS INTERNAL MEMORY IS USED UP WHENEVER I USE GOOGLE MAPS. THE MEMORY DECREASES VERY FAST. IT ALSO TURNS OFF AUTOMATICALLY WHILE I AN USING NET THROUGH OPSERA MINI ROUTTINO PLEASE GIVE ME A SOLUTION TO THESE PROBLEMS. THERE IS NO ERASE IN THE BROWSER IN CASE TO DELETE A WRONG INPUT. IT IS STILL UNDER WARRANTY PERIOD. sayarnil basu.nadia west bengal SROUTTINO . the answer will be expected as soon as possible.

Dear Sir,

I was purchased your wide beautiful samsung model no: 21M40, S.No: 08253ZAS603424 on dated[protected] from M/s Priya Electronices, Near Oriental Bank, Ajmer Road, Madanganj-Kishangarh (Raj.) 305801 with Invoice No: 1977 with @ Rs. 6864 + 15 % Vat Rs. 936 = 7800.
After using of 4 month our TV display RED dark colour screen after that we lodged a telephonic complaint to the above said M/s but still today nither they care of nor take any repairable / replacement action please take nessercy action.


Consumer
Nirmal Singh
[protected]

Underscore is not working in broser user ID, files coping through bluetooth coping in phone memory, ring tones sys defined unable to delete, when u set persnol ring tone it is coping to phone mem..., and same for caller image, speed of internet is very slow IE < 64 Kbps, updated S/W not avalable from last 1 Year. Samsumg is neglacting his coustamers all the time. Coustamer care also not working proporly . Such handset have many prob, call back them and update them

I Mr. Nitesh.H.Lalchandani, purchased a Samsung Split a/c from Tirumala Music Center, on[protected], from that time i am facing problems with my a/c, and there is no permenant solution for my a/c, everytime i have to complain to TMC, and then to their service techinical Touch Home Express, but only temporary solution is done, recently my complain to TMC, on[protected], was my a/c was not working completely, and still today the complain is pending and their is no one to solve it, everytime after repeated phone calls a techinician comes and checks and says that he will visit again and he dosen't come back, will i ever get a permenant solution for this, will i get my a/c replaced for a new one, as i am fed up of this problem. The a/c model no. is AS 180TAXTL, and the serial no. is[protected]. please provide me a solution.


Mr.KhushiNitesh.H.Lalchandani,
flat no. 302, Karan Residency,
Sindhi colony,
ph.[protected].

Sir,
I bought a samsung microwave oven on 12/02/2010.Its model Name is 103VD model No is 21437 DASB00017T.I bought this microwave oven from Santoshi TV Centre.ShopNo.16, Stadium Complex.Township Ojhar, Tal Niphad, Nashik-422207.His telephone No is [protected]. I could notice that there is a gap in the door in hinch area and door is loose from the hinch portion. There for you may replace this with any other convection 28L model.(I think it is your design poroblem).

I have purchased a airconditioner from Bindra electronics from chas ,Bokaro steel city and they have assured me before that it contains in built stabilizer. so kindly covey me whether they are correct and i have done a genuine buy. model no is AS182UGAXSTL (outer unit) and model no AS182UGANSTL(innner unit).

sir,
i have samsung hitron television.
in this i am not able to change the channel. if i use remote or tv switches the same existing channel keeps on repeating. the channel changes only i restart the tv after switching off. can u guide how i can rectify the problem or which device i ve to change and how much it will cost to me?

Sir, i bought samung corby pro handset on january. as i tried to open airtel portal website (live.airtelworld.com) it shows a blank page. i contact airtel customer care many time but they are unable to resolve my problem, so wt shud i do now' plz hlp me sir and solve my problm as soon as possibe.
thank you!

the samsung mobile i bought is not working properly from the day i bought. i had visited samsung service center but the person over there could not find solution instead of solving my problem he added more problems in the handset.
when i told him to solve it he is calling me a fool who dont know how to operate the mobile.

I had a samsung semiauto single tub karizma model washing machine. Recently a problem of humming sound is coming from the motor. I lodged a complaint (No. [protected]) on 21.02.2010 thro' the toll free number. The complaint was directed to the Service center located in Kukatpally, Hyderabad. This center has responded on 24.02.2010 and came out that the motor of the machine to be replaced. Inspite of daily followup to the call center & the service center even after 12 days after the complaint, the service center is not in a position to solve the problem (the required spare is readily available). After sales support of Samsung is the worst. 3 years back I had similar experience with PC monitor of this brand. I appeal all that not to go for this brand just for the after sales support is the worst.

Myself Bala working in a MNC company,chennai.I bought a Samsung LCD TV(22 inch) on Oct 2008, i planned to fix the LCD tv in the wall for that i raised a request(BP No. [protected]) for wall mounting. When i called samsung customer care centre the replied with all my details of address and purchasing date and they said me our service engineer will contact u shortly, i got surprised and thought work will complete quickly.I thought service engineer will call then we will tell the address change details.
I waited for two to three days i didnt received any call from samsung service executive. Then i called again customer care centre, after called them again i heared all those things(my name ,address details, Mobile number) then i refered the BP number. Suddenly CC excecutive told sorry for the inconvienience ur request will be reaolved shortly.I provided the new address details for wall mounting. I Received SMS from samsung CC as ur query has been resolved shortly.
I waited for another 2 days no reply.Again i called and explained all the story again. i received same reply.But Engineer not visited. Got frustrated and requested CC executive to give line to any senior officer. I m diverted to senior officer, but he talked arogantly and kept the phone without responding in good manner.After 1 hr i received a call from Service engineer(Mr.Srinivasan) and they visited my home at 7:30PM in the evening and after asking TV warranty card he told this purchase date of this TV is already passed 1 yr so u have to pay 1050Rs.Suddenly i shocked and asked him to give a line to senior officer. He called and his senior officer(Mr.Murali) talked with me and he is telling Cost will be Rs.900. I m confused(Mismatch in charges) because last 15 days this customer service centre persons told there is no installation fee for wall mounting. Also on purchasing time no dealer informed me that wall mounting installation will be chargeble nor the service man came for demo last year also not informed me about the charges for installation and now customer service executive also not informed about charges. Moreover without explaining, service engineer left the premises suddenly.
Again i m tracking the Samsung CC for solving the problem.But they didnt even i would like to pay the charge.

Very frustrated customer. For last 15 days i m tracking samsung customer service centre for fixing my LCD tv in the wall.But the issues still not resolved.

Compalint number1: [protected]
Complaint number2: [protected]
Compalint number3: [protected]
Complaint number4: [protected]

A Victim still waiting for TV installation.

Dear Sir/Madam,

Good Afternoon,

That I have purchased a Samsung mobile handsetmodel no. F 480 ([protected]) from HOT spot (Cellucom Retail India Pvt Ltd, E 7, Main Market Kalkaji, Near Subka Bazzar, New Delhi 110019. I have demanded for the touch screen mobile with the motion picture facility & a feacher of Best camara quality, which contains the system like : when camera/ mobile shake during the taking picture Picture has to be captures a real time & clear visibility like cyber shot may be must from the customer relationship/ sales executive on dated 04.03.2010 at 7:30 PM through bill no. 3456 of book no. 70.

He says that This handset will provide you all the feachers that I have demanded from him. But at 9:30 pm at the same day I have checked it out & found that picture turn burse when camera mobile shake & there is no real time working & clerity was also burse.

That time the said shop was closed & I called to the shop no in the monring at almost 11Am - 1 Pm, I have complaint telephonically & ask them to come shop & replace the same mobile with the mobile that I have demanded & I was ready to pay the extra add cost for the higher range/Value mobile. But they have refused to do so. Also I have ask them to write on the bill that "They (Shopper) are not going to replace the mobile". The did so.

Now I am suffer by them So Please resolve the matter & compensate me with the value of Rs. 11500/- + value of harrasment (i. e. Rs. 15000/-) that I have paid & also punish them to compensate for this fake commitment for the said product & make sure that no customer will suffer in future by them.

Sir/Madam

I had purchased a samsung Mobile phone vide model No SGH J800 on 24/4/2009 from QRS, retail Ltd,MG Road, Trivandrum, Kerala. On the month of October,2009, one side of my head set was not working and i went to the customercare service centre at "Mereena Electronics", the exclusive samsung service center at T.C 28/986(1),SWARA46,Sreekandeswaram,Thiruvananthapuram. After examination they said that headset was out of stock and asked me to come after one month, i request for the registration of the complaint but they replied that this is only a minor complaint and there is no need of registration. Believing the words of the servicemen i came back to the service center after one month, af that time also they made me believe that there was no stock and they asked me to come on the 5th of february, 2010. On 5th day of Februrary, 2010, they made a further examination of my head set and said that they are giving warranty of head set only for 6 months.this fact was not mentioned anywhere in the warranty paper. So kindly give direction to replace my headset within 10 days, otherwise i will take appropriate legal action Before the Honorable Consumer Dispute
Redressel Forum, Trivandrum

I had bought a 40 Inch Samsung LCD TV (Model No. LA40B550K1RLXL) from Aditya Vision, Patna on 24th December 2009 for which I paid Rs. 70000. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice. One of the Service Engineers visited my premise and suggested me to change Satbiliser. I changed the Stabiliser the very next day. Again after a week, I started experiencing the same problem. The TV used not to start in the very first attempt. I called up the Service Engineer and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and declared the TV to be defective. He suggested to get the TV replaced. This all happened in the month of January 2010. After that I have been making follow ups with Service Engineer and Aditya Vision to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story. I am working with Idea Cellular Limited. I was not in a position to afford a TV of Rs. 70000. I purchased it from a Private Financer (Elite Leasing) @ 21% Interest p.a. I am paying Rs. 5000 p.m. for a TV which I have not been able to view. This has led to mental agony on my part to the maximum.
No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. I have written so many mails to Samsung but all of them are in vain. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am not looking forward to replacement of my defective TV now. I want these buggers to pay me a compensation of Rs. 1 million for all the mental harassment and agony that I have been going through for last two months.
You are the only hope where I have pinned all my hopes to get justice of this issue.
Looking forward to your help.
Thanks and regards
Manish Kumar Verma
Idea Cellular Limited
1st Floor, Sumitra Sadan,
Boring Road Crossing, Patna - 800 001
Bihar
Phone Number - +91 [protected](Mobile), +91 [protected](Desk).
Email - manishkr.[protected]@idea.adityabirla.com
[protected]@gmail.com

We purchased samsung fully automatic top loading washing machine in 2006 October. In last december due to some reason the IC in the top operation panel is spoiled.Even the customer care has no idea the reason for that. When called the samsung customer care initially they told the part will be replaced, and after 2 months finally they said that manufacturing of that part is stopped. Now they said they can only give the depreciation cost up to 55%(not sure how much they come finally) once we give back the existing machine.

I dont understand how come after just 3 years they stop manufacturing the parts. What happens if the parts are spoiled by some unavoidable circumstances. Is the life of the samsung product just 3 years? what action should i take inorder to get proper justice.

Thanks

Dear Sir/Ma'am,

I had submitted my Tata CDMA mobile handset on 3rd August 2009 for repairing which was not under warranty, but till date I have not been given back my handset. First they said it would take 2 months as they would raise request to their corporate office. And whenever I visited service center they gave me another date and excuse. Thus, it has been 7 months, but no reply. During this time period I was very mentally harrased by service center people. Neither I could purchase new handset nor I was alloted any other handset for temprorary use. Kindly help me either to get my repaired handset or compensation.

I will be very thankful to you.

With Regards,
Sugandh Chhetri
[protected]@rediffmail.com
Mobile: [protected]
Bhopal (M.P)