Samsung India Complaints & Reviews

Samsung
Posted:[protected] by Vaibhav Sharma Send email


Service centre not giving me satisfaction

Date: 27th of feb 2010
To
Samsung India Electronics Pvt. Ltd.
cc-28,nehru enclave,kalkaji,
new delhi,
Tel: (011.40641234


SAMSUNG, NEW DELHI - Poor Service!

executive names (MADHU & VINIT& RAVINDER)

THEY ARE NOT GIVE ME ADEQUATE SERVICE AND BETTER SATISFACTION

I made the unfortunate mistake...



MY SUGGESTION IS FOR PUBLIC IS NOONE CAN PURCHASE ANYTHING FROM SAMSUNG COMPANY ITS BETTER FOR PUBLIC BECAUSE THEY DONT GIVE ADEQUATE SERVICES TO THEIR CUSTOMERS

i buy my samsung sgh j800 from WAVES TECHNOLOGY, Gur Mandi, PATIALA -147001 (Punjab) .i purchased on 30/6/09 and given 1 year guaranty. my phone giving problem in sliding n headphone. i changed my headphone twice but still problem in it.my mobile phone colour rubbing from it from sliding place .WAVES TECHNOLOGY given headphone too short length and too small and it voice comes alot outside. whenever i attach my headphone to phone it automatically start calling recent number from dialed number. i asked many times from Samsung customer service about it , they always give me 1 answer - Go to our Auth. Dealer. i am very irriated from this. i wanted to take this matter personally.

THANKS

I bought Samsung corby pro on 26th Feb 2010.

All mobiel featured working except A-GPS & Google Maps which is provided in the mobiel features.

Company claims that Maps is their new feature, thats why i bought the Samsung Corby pro instade of Nokia 5800.

Now that Maps feature is not working, i call samsung customer care 3times, all time they dropped my call saying our Techical department is busy, we will call you. But not call from them yet.

Thank you.

To,
I have given Samsung Star phone S5603for repairing Phone Charging point which i had purchased just recently in nov 2009 i-e within the warranty period. But surprisingly, there is no response even after 20 days.This is very shocking experience of mine. Since the Samsung Service centre in borivali is even not giving me the exact date on which i can get back my phone.Nor they are giving any response to me. I m experiencing quite a loss ,because of not having my phone with me which is just bought.
kindly reply me at the earliest or replace me with a new piece.

yashit desai

Samsung Canada customer service is very bad and rough

I bought a Samsung 46' LCD TV (LN46N540P8f) five months ago. Its TV stand explosed yesterday while we are out of home for work. Sharp glass like material scattered our living room. The good thing is that no one got hurt.

I call samsung canada[protected] to report this issue. A supervisor kept say she never heard this kind of thing. I feel so bad for such kind of attitude.
My call reference # is[protected].
I am not sure if this culture of Samsung.

i have purchased samsung omnia hd i8910 on dec 6 2009 till today(27.2.10) it remains impossible for me to set up my mail box on this smart and costliest handset
Please send my this very important complaint to the related company as early as possible.I already tried on all surrounding company'service center and outlets but no one has even a bit of idea how to set up mailbox in this handset It is surprising for me why it is so difficult to set up mailbox on this hi profile handset .I have also Nokia N73 handset much inferior in comparison to the samsung omnia hd i8910 but nokia priorty cooperated and helped me in setting up mailbox on N 73. Now i am disappointed with the samsung omnia hd smart phone .Please forward my important complaint to samsung. My contact no is [protected] and [protected] and send me feedback as early as possible and treat my complaint on urgent basis. I am using BSNL and TATA DOCOMO network and living in Ambala city (Haryana)

I have bought an new Samsung Corby pro GT B5310 handset, it is a superb mobile but it has some limitations such as:-

(1) It does not have call recorder and
(2) while incoming call we cannot make phone on silence mode

So i recommend that i[censored] get any solution for this, i will be very thankful to you

Hi,
This is Rakesh I lost my Samsung Star 3g Handset.

Model no: G5603
IMEI No: [protected]

I purchased R16 model of refrigerator from delhi dated on 13.10.09 and in january it got out of order. So I complained in service center. After 1 month they repaired it but they have changed some parts of the refrigerator.
So that is why i'm complained again for replacemnet but not proper action taken till mow

I had submitted my SAMSUNG HTP10 date of purchase 15/05/2007 (out of warranty)model home theater for repairs at Samsung service center(SAMSUNG INDIA ELECTRONICS LTD, C/o SKYLINE INFOWORLD, on 22/12/09 receipt no. 220). unfortunately till today after several follow ups the same is not repaired till today & today on 26/02/10 after more than 2 months service centre ppl are telling to take back the DVD palyer mentioning it cant be repaired as the damaged part is not available with the company.
When we spend so much money i buy a branded product with the faith that it will perform for minimum 5years, this is very disturbing to hear from the reputed company that the DVD payer cannot be repaired due to non availability of spares!!!
however, why it should take more than 2 months to mention that the part is not functioning!! I feel that service center must have purposely removed the good working part & replaced with the defective mentionig that the same is not working.
I want a concrete solution within a week on this or else I will have to file case in customer court as it becomes out of control & loss of patience.
hope that action will be taken ASAP

Darshan Naik

I had purchased a new mobile phone Samsung GT-5310 and enabled an internet connection on it. I want to use internet on PC through samsung corby 5310 but i dont know how to connect with PC. The software provided by the Samsung, which is named as 'Kies' and there is no option to connect to web from PC. Therefore, kindly suggest me how to connect my samsung corby GT-5310 to PC for internet.

Respected sir,
I have purchased samsung mobile model No: SGH-J150 from Magic Mobile orange city hotel Nagpur Invoice No.:7329 on 05/08/09 and from Sep'09 the battery is gets automatically low after every 8-9 hrs. I have lodged my complaint at samsung service center which is located at anjuman complex, sadar Nagpur regarding mobile battery. The service center person Mr. Anand Mobile No: [protected] & Mr. Sharad has except the faulty battery But both persons has given me false commitment time to time Now the mobile battery warranty has expired on 15-02-10 & he is saying your mobile battery warranty has expired
One again I request you to replaced my mobile's defective battery.

Thanking you.

Mohd.Taufique Azad Mob: [protected]
50/1, NIT QTR. SANJIVAN COLONY,
YASHODHARA NAGAR, KAMPTEE ROAD,
NAGPUR-440026

Respected Sir/Madam,

Myself Imran Khan, I purchased a washing machine from Goel Brothers Bulandshehr u.p., on dated 08/09/2009, the model no. of washing machine is WT8501 and machine no. is W0915ZLS700028E.

After two month of purchasing when i tried to start machine, then machine not start. i did compalaint on samsung customer care number.on dated 01/02/2010, my complaint no. is [protected], somebody who is attended my call he said to me that enginer will visit same day. but engineer did not come that day, next day two engineers came and they checked machine after checking the machine they found a problom. they said to us that machine base is damage, and this will change, u give us a xerox copy of bill and we will change the base tommorow, but after that they never come till date. some time i received call from service center and he told me that base is not in stock and we need 2 or 3 days, after 10 days passed i did not received any news, then i called again to service center and he told me again base is not in stock and we need 2 or 3 days to change the base. after 2 days i called samsung customer care no. and told her ( talking with madam) my problum, she confident me that engineer will visit again today, engineer not came.
Today i call again the call received a men and he promised me that engineer come before 8 pm.
sir/Madam, engineer not came, and i m very disappointed with samsung.

So Pls. help me to solve this problum.

Thanks.

NAME -GAURAV SHARMA ,
IIT ROORKEE STUDENT
I gave my SAMSUNG .M-200 ,CELL PHONE to RK ELECTRONICS D-12, RAMPUR GARDEN BAREILY,( BAREILY SAMSUNG SERVICE CENTRE) on 17-8-09 , got it back after a month,when it was returned its internal antenna was not there ,its hard disk was also ruptured .then i gave it to the MORADABAD
SAMSUNG SERVICE CENTRE,there same irresponsible was there it was not repaired there also .
Now I have again given SAME SAMSUNG .M-200 ,CELL PHONE to RK ELECTRONICS D-12, RAMPUR GARDEN BAREILY,( BAREILY SAMSUNG SERVICE CENTRE) on[protected].
THIS TIME ALSO THEY ARE DOING SAME THING i.e NOTHING TIME LIMIT.
KEEP ON EXCEEDING THE
I request to all the concerned authorities and responsible officers to see into this matter and get it repaired this time
SINCE 5 MONTHS NOTHING DONE

I purchased a samsung w299 dal sim (cdma+gsm) model handset rom bhilai (c.g) rom THE MOBILE ZONE CHOHAN ESTATE. The set is all rigth or cdma users bt i are planning 4 to use it along with gsm it is all [censored] model. this set doesn't spport ur sim card menus like (AIRTEL LIVE,IDEA POWER Etc.) All i want to say is that this handset doen't have any option 4 gsm sim, altough incoming,outgoing is ok with the gsm part. But i[censored] r a retailer then pls. don't buy this set as it doesn't support sim menus, also its musicplayer sound is very low. Overall a very bad combination to use cdma with gsm mode.

I purchased a split A/C 1.5 tons. from SNEHANJALI (The Electronic Planet), Kalyan (W), Dist. Thane, Maharashtra on 02.10.2009 vide Bill No.990315, at that time I have been told that first three free services of every four months will be done by the company, but till date nobody has come to my home for servicing or for demo. As such it is requested to advise the concerned authority to look after my complaint & do the needful. THANKING YOU IN ANTICIPATION

to whomsoever it may concern,
at the onset let me thank my wisdom that I brought a samsung mobile, i had 3 nokia phones already.
Now I brought the phone in April 2009, from Vijay sales- at Navi Mumbai- Mahrashtra.
on 17th feb my speakers were not working, My head set gave away long back I did not bother much. then my screen gave away.
The mobile stopped working fully, right from day 1 whenever I recd a call it would take awhile for the phone to activate & then aftewr some time it would respond.
But once it had totally stopped I decided to go to service centre at Vashi- Navi Mumbai. with great difficulty a could locate it I tried your customer care centre for landmark, however aperson sitting in chennai cannot help.
When I reached your centre I showed my phone to Atul- He mockingly siad oh SGH B520 sir the problem is with chip, then he told me that the center was out of stock, unable to give me clarity on the same, i was not amused at all I said it was my mistake i brought this phone he said yeah, you know this is the response, i tried your website alas there you require BP number & password. I got the BP number where is the password? I have attached the screenshot.now i tried your live chat the person vanished....
tell me if you have made faulty mobile phones with recurring problem of chips where in you get outstocked at all places your customer care person has given it in writing I have the job sheet, why should I not be compensated, Tell me how do I escalte it, my mobile has stopped working, I am suffering losses, unable to communicate, just because you guys are inefficient..... I want you guys to compensate for the same.....tell me how do I take it further-----mu email id is kulkarni.sachin.[protected]@gmail.com,[protected]@gmail.com-alt mobile number is [protected]/ [protected]

samsung b2100 water proof phone has issues with firmware/software , it restarting unexpectedly , and samsung has the worst customer service in mobile division - it will take 1 month to get replacement and some customers are begging/waiting every day to get the their phone repaired.

called up customer care and they gave an outdate contact tel # for t-nagar service center in chennai.

SAMUNG CORBY S 36533 , purchased on 6/12/2009.from K - 16 , lajpat nagar , tin no [protected], invoice no[protected]

No incoming sound coming so I had given To SAMSUNG NEHRU PLACE
since 2/2/10 Work order no1080216 MOB
& requested to replace the phone , as it is in warranty & it is a major problem that the mother board has to be replaced .
There has been no information & I have personally visited 10 times .

The management is so bad at Nehru place , they donot listen to you , every time they say come tomorrow , because no new phone is available . CORBY is
the latest model & is being heavily advertised & so CORBY phones are produced everyday .
The company only needs new people to spend Rs 7,950 & give a worst product ? In these times of recession , they want to make fun of the CONSUMER .
I am a SAMSUNG lover , everything in my house is SAMSUNG , I have purchased a SAMSUNG LCD , last DIWALI , the company can check the records - from AUDIO VOICE LAJPAT NAGAR . BUT NOW I DONOT WANT TO DEAL WITH SAMSUNG .

I am very hasled & harrased , this is not the only thing I have to do , visit samsung nehru place everyday .
so I donot want to deal with SAMSUNG , I donot want a new phone , the company has no after sales service in the warranty period .

PLEASE REFUND Rs 7,950 .00 & just leave me alone , NOW I will be loyal

to NOKIA PHONES .

Thanks

MONICA OBEROI
[protected] / [protected]

Dear Sir/ Madam,

Before sometime I Have lost my Mobile handset(samsung)
, IMEI no.[protected]/501 & having SIM card, In that mobile had a mobile tracker, recently I got a stolen reminder massage from this number [protected] . I need your help in tracking it so I request you to find it out... my phone is stolen near by dwarkamod metro station, uttam nagar, new delhi -110059, So please look the matter ASAP.
thanks n Regards
PREM VERMA
[protected]
[protected]
Add- D 75 A, Mansa Ram Park
Uttam Nagar, New Delhi-110059