Samsung India Complaints & Reviews

Mangalore
3-4-2010
From,
Parameshwar,
S/o. Sadashiva Bhandary,
r/at. “Shrimatha Nilaya”,
Near Kondana Dhwara, Madoor, Kotekar,



To,

1) Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019

2) Samsung India Electronics (P) Ltd.,
Samsung Plaza,
Opp:- Gangothri Hospital,
BTM Layout, Bangalore[protected]

3) Gaurav Electronics
The life style Teleshop
Saibeen Complex, Lalbagh
Mangalore- 4

4) PRANAV INFOCOM
Shop No.B2 & B3
Divya enclave.
Mangalore


Sir,


No.1 amongst you is the manufacturer of Samsung Mobile phones in the address of No 2 amongst you which has a worldwide repute regarding the reliability of the handset so also the quality of service provided to the customers. No.3 amongst you is the local dealer of No.1 amongst you in the city of Mangalore, Karnataka, India and No.4 amongst you is the service center of No.1 amongst you in Mangalore.

I had been inspired by the new model of Samsung Mobile W 619 with its extra facility in it and for the reason being that I also believed that Samsung company will provide good quality handsets which connect the people well with its services. but this perception of mine has been badly damaged due to the negligence of No.1to 4 amongst you.

I had for my personal use purchased Samsung Mobile W 619 at the No.3 amongst you as per cash bill No. 4979 dated[protected] by paying Rs. 14,600/- as more detailed in the bill . On[protected] I noticed that the Mobile display is not coming on the face of Mobile and approached No.3 amongst you and No.3 amongst you has suggested the authorized service center and the address of No.4 amongst you.

I approached No.4 amongst you on[protected] and handed over the Mobile and Battery as per invoice or work order No. 1184 dated[protected]. The complaint was “Blank Display”. A Copy of the same was handed over to me and was asked to come after 10 days. When ever I approached No.4 amongst you, No.4 amongst you gave a vage advice and excuses to me and promised to give the Mobile set by another few days. When I approached No.4 amongst on[protected], No.4 amongst you has advised that the same is the manufacture defect and the Mobile set will be replaced and I was advised to give back the Box +CD+ Charger + Data Cable.

Since the Mobile Handset and Battery was handed over to No.4 amongst you on[protected] as per work order No.1184 , I handed over W619 Box + CD+ Charger+ Hand Book + Hands free + Data Cable on[protected] as per work order No. 1782 and No.4 amongst you and they have handed over the copy of receipt of work order No. 1782. As per No. 4 the handset was sent by No.1 amongst you. The same was retained by No.1 amongst you for more than 6 months. No.4 amongst you is not at all informing the status of the work or return of the handset. No.1 as on this date is still in possession my handset.

When a enquire was done by me with no.4 amongst you , he gave the mobile number of Mr. GIRISH ( [protected]) and requested to contact that person. I several times contacted Mr. Girish and he spoke very rudely and rashly and misbehaved with me. Finally Mr. Girish gave address of Mr. Ram Kumar and he told that the said defect is the manufacturing defect and promised me to hand over a new set.

I requested No.4 to replace the handset with a new one if the same cannot be repaired. The handset is very well within the warranty period. But surprisingly, neither No.1 nor No.4 amongst you bothered to return or replace the same to my client. No stand by handset was given by No 4 or by No.3 who is the authorized dealer of No.1 amongst you. Even after a lapse of six months my genuine claim has not been honored. No explanation for non-replacement of the defective handset ( falling within the warranty period) has been rendered by any of you to me.

I have been unable to make use of my handset as the same has been given to service center. I am a young entrepreneur and also runs his business and other network connected work. Because of this problem communication, public relation which is vital to my business was adversely affected due to the defective mobile phone leading to loss of business thereby financial loss. I have been put to great mental hardship and loss on account of your lack of prompt customer service and the harsh / unwarranted words of Mr. Girish and other staffs of No. 4 .

This is calling upon you finally to replace the defective handset Samsung Mobile W 619 owned by me with a new handset Samsung Mobile W 619 immediately on receipt of this notice so also compensate me to the tune of Rs.1, 25,000/- for the loss in business, mental stress and hardship and humiliation he has faced due to the neglect, deficient service rendered by No.1 to No.4 amongst you. On non-compliance of the demands made herein I will be constrained to approach the appropriate forum to redress my grievances entirely at your risk as to cost and consequences.

Dear Sir/Madam,

I had bought the above mentioned Ac on26.06.2005 from your dealer. In the year 2008 the Compressor of the above AC got defective and a complaint was lodged. The Compressor was replaced and I paid Rs 1395/=.

I thought that it will not give any problem now on. but next season (2009) the gas leaked and again i had to shell out the money. When it was brought after rectification I told the people that the Compressor is not working properly, but was told it is all right and they showed me the test report.

At the onset of the season of 2010 it started creating problem and I lodged a complaint vide ref no [protected] on 28.03.2010 and the engineer visited me on 02.04.2010 and checked the AC and told me that gas is choked and it has to be sent to Service Centre and I have to pay Rs 1800/=. I find that the unit has not been rectified by you in proper manner or their is a manufacturing defect.

I would request you to kindly get the unit replaced immediately as it seems there is some design problem in this particular model. I hope to hear from you in next 48 hrs regarding solving of my problem. I am not willing to make any payments to you as it seems to be manufacturing defect.

If my problem is not sorted out than I will be forced to move to Consumer Court and claim damages from you.

Regards

Anuj Sharma

Date:[protected]


To
The General manager, (Service)
SAMSUNG INDIA ELECTRONICS LTD

Dear sir,

Sub: Service problem and very long delay in Samsung home theatre.
Ref: Model no. HTZ3107/XTL date of sale:[protected]

I Bheesetti seshu kumar , Husband of B.Surya Kala, 13-79/1, Near sai baba temple,
Dronam raju nagar, pendurthi. We are purchased Samsang home theatre in TMC, visakhapatnam on[protected]. From the date of purchase we are facing while insert the dvd and play , the dvd shows disc error or disc not found . After two months we sending to samsang service centre, they are do so adjustment or repaired , after one month again the problem is same repeat. Again we are sending home theatre to samsang service centre, visakhapatnam. They are saying like this, ( system have some problem, but now it is repaired and lens cleaning , part is also not available, if any problem is repeat please bring immediately and deliverd the system[protected] to[protected]. Again the system is problem on[protected], againg we are sending on[protected] to samsang service centre and leave the system. They told like this, (we are placing the order for part, while receive the part and fitted to the system, but the part is not suitable for this system, wrong part is coming. Again place the order, after few days they are telling the part no supply from company, so we are send mail for new system replacement purpose.) But still date[protected] around 40 days the samsang home thearte problem is not solved. This is very poor service of your samsang brand .we have also samsang LCD, HOMETHEATRE, WASHING MACHINE, several times we informed samsang service centre and complaint number is [protected].they are also not giving correct information still date. So how can believe the samsang brands and advice to others service aspects. So we are expect better service and prompt delivery time.

Thanking you

B.Surya kala
W/o B.Seshu kumar,
Ph:[protected] [protected]

c.c.to TMC, VISAKHAPATNAM,
SAMSANG SERVICE CENTRE, VISAKHAPATNAM.

Enclosers: Invoice copy of tmc(zerox)
Job card of samsang service centre(zerox)

i had given my samsung L-700 in October for repairing but till today it is not repaired by that people its almost 5 months.

Hi,

I had purchased Samsung Fridge RA19YBMS W/S HELF 190 L on 9.8.2009.
After that I have been having continuous while defrosting the fridge. The water is getting accumulated even after Defrost. We have to clear the water manually every alternate day.

We have been complaining every 2 weeks to samsung customer care. BP No. [protected]. Around 10 engineers have visited the place. They all say the mechanism is itself defective. They all make temporary repair and vanish.

I cannot stand any more convenience. Would like to request for a permanent solution to this problem either by repair or replacement.

Kindly act on my complaint asap. The next complaint will be to Consumer Forum. Such bad service is not expected from such a reputed company.

Regards
Adityaa Ganeriwala
# +[protected]

i've purchased a samsung spilit 1.5 ton a/c from jainsons showroom from karaikudi, i asked for free service(under warranty ) at the show room, but they did'nt respond to my call, finally i've to bare for it as the date exceeds the warranty period . jainsons show room is responsible for it . the product is nice but the showroom people are very irresponsible.does samsung take necessary action? show room address-no 102/22,sekkalai road,karaikudi
-630001,sivagangai dist,tamil nadu,india.

we purchase ac three year ago .three months later ac compressor burst.samsung engineer changed it on warranty.this year 2010 feb ac is not working despite compressor is in warranty period . we have complain many times to local dealer and customer care .BUT NO RESPONSE TILL TODAY .help us.

I have bought a Samsung GT - B5722 model before 10 days. And found some issues in it.
They are as below
1. The applications (like NGPAY ,atom mobile application and Gmail mobile application) do not coonect through the GPRS. However from the browser it connects properly and functions well.
2. The headset behavior is inconsistence.
3. Once you listen the songs through the Music Player on Speaker phone on mode , the next time after connecting the Headset, it continuous to play through the Speaker phone. After restarting the mobile it behaves the same.
4.It is not connecting to internet via PC and USB Cable.

Sir
I received a call from an executive(Mr. Saleem) of India Today Book Club informing me that you have been selected for a draw in which you will get minimum Rs. 25000 for sure & may be more only if I buy from a list of items. I bought a samsung star superb mobile for Rs. 12498 but to my surprise i came to know that no such scheme exists.
I was given fake committment just to sell the product.

Kindly help

I bought a samsung washing machine on[protected] from Bharat Electronics in Coimbatore.After using it for 3 and half years, it showed some problem for which a samsung technician called "ABU" came to repair my machine. In mid of February'10, after having a look he said the drum of the machine is gone and the part has to come from the compamy and he asked me to wait for sometime. It took around one month waiting and waiting till I started foloowing this man and the company. He said I need to talk to the authorised dealer in Coimbatore. Then I started calling him ( MR. Rajan ) who is the owner of authorised dealer of samsung, whose comany name is Asia electronics in Coimbatore. This man only picked up my call for the first 2 times. After that he started ignoring my calls and till date he has not spoken to me even for once. I wanted to know the status what company is doing to help me in this matter as the machine was not so old and i was only suffering in this case. Then Mr. Rajan arranged a drum so called by him, from the company and sent in Coonoor. I never saw the part. before reaching to my doorstep, the technician says that " madam the drum is not the exact part of your machine, thus it can't be put into your machine." I agree to him and asks him what else could be done.Then Abu, the technician says that Mr. Rajan is asking for the original bill copy of the machine which I didnt have as ofcourse anyonw wouldn't keep 3and a half year old bill copy with anyone. Then he says i[censored] dont have the copy, nothing can be done. Then I sent one of my office staff to coimbatore to Bharat electronics from where the machine was bought.Then from there he manages somehow to get the original copy of the bill and hands over to Mr.Rajan in Coimbatore. Then after that I again staarted foloowing Mr. Rajan who again never picked up my calls. Then his assistants always told me that the company will pay you the balance amount of the machine after cutting the depreciation cost as that is the case of manufacturing defect. Then Again I was kept waited and waited without any calls and respond from the person so on 2nd April'10 I directly went to Asia Electronics and talks to one assistant of My. Rajan called Mr.Radhakrishnan. Then he asks me madam you dont have the serial number of the machine ( which I had but he never asked me before about this ). I already had carried all the details about my machine so I gave him the serial number . After that he promised me that the company now will pay u a check of the 40% of the amount of the machine through check. I return to my home.The today I again called him about the status and this foolish man todays tells me that the technician told him that my machine ddoesnt have the serial number sticker. I had a look and my machine is already having and bearing the serial number sticker with it. I again tells Mr. Radhakrishnan that my machine has all the details needed to you. This man again makes me fool and says ok madam you have to talk with Mr. Rajan. Now my plead is why do I have to shuffle between these 3 foolish men without any reason. I have finally come to know that they are just making fool of the customes. For your reference I am writng the BP NO : [protected] of my case. The company can see this case details which is already registered with the samsung company but no action has been taken so far. I want my money payable to me ASAP. kindly look into the matter.

TO
THE PRESIDENT
Indian consumer complaints forum

Complaint - Regarding Samsung LCD TV

Respected sir,

I beg to say that i have purchased a new LCD TV form company name Samsung model no. 22A480 invoice no 79 dated 14 Jan 2010 from local dealers Dhamani enterprises BHILAI CHHATTISGARH. After product deliver TV working properly after one day
Some channels are missing .One Person come and install LCD TV I have complain some channels not coming .He say that check your cables connection. I am install new coble
After that same channels not coming again, and then I have made complain Samsung dealers.
He sends one person and check LCD TV he said that TV tuner card not working properly, and said that he order TV tuner card then coming .Today is 20 day he not reply
And when I make call dealer he not attend my phone call. Sir I want to change my LCD TV please helps me.

My product Details:-
Samsung L.C.D. TV
Model no;-22a480
S/No.12413pes500197
Date of purchase-14/01/2010


From:-Hemant Kumar Meshram
Phone no:-[protected]
Address:-Santoshipara camp-2
Noorjahan store bhilai
Chhattisgarh 490001

I purchased a Samsung Microwave model MW71E in October 2008.This was after the LG microwave's inner cabinet got rusted we decided to go for samsung ( because of its quick customer care and good after sales service ).But any how we had bought another piece of this same microwave in Aug-Sep 08.
now amost after an year o[censored]sage the inner cabinet of the microwave has developed rust despite of leaving the door of the microwave open after heating products in it to let the water vapours inside to dry and prevent damaging the microwave.
despite of regular calls to samsung customer care the CCE's have given up and said that the cabinet will be changed at a price of 3000 rupees while a new microwave costs 4000/-.
anyhow the issue is not of the money here but of the quality of the product being manufactured by Samsung.
Both the microwaves have developed the same problem and the roof paint is ready to fall off.
I thus warn all people to refrain from buying samsung microwaves.

P.S-A;WAYS BUY MICROWAVES WITH CERAMIC COATING ,U SHALL NEVER FACE THE RUST PROBLEM (AS TOLD BY ONE CUTOMER CARE EXECUTIVE)

Sir, I purchased a Samsung Omnia i900 on 6th April, 2009 from Hotspot Mobiles, Moga (PUNJAB) for Rs. 26,500. This phone was bought for my father who is has to roam all over India because of his job. Withing few months o[censored]sing the handset, in August, The phone's motherboard went off and my father deposited the handset at Samsung Service Centre, M/s Adil Electronics, Srinagar (J&K) from where after numerous phone calls, he received motherboard replaced handset back after approx. 1.5 months. After that, till march 2010, the handset was barely used either once or twice because of the official mobile handset he got from his department.

While transferring the contacts to the i900 handset, the handset was constantly showing low memory. This issue was told to the Samsung Service Helpline people and as per them, this was a minor issue and handset could be deposited at the Service Centre for resolving the issue. When the handset was shown to Samsung Factory Service Center at Kalkaji, New Delhi. I was told that the 8GB NAND Flash Memory inside the handset is absent. I immediately called the Samsung Helpline and they gave me a complaint no. [protected] and made me to expect a call from them withing 3 days and till today, that 3rd day hasn't come. This is what Samsung is? First they offer cheapest quality handsets with the worst touch screen i've ever experienced, worst service and now cheating on customers just for a piece of flash memory! Because of this I'm not able to sell this handset in the market! In the market, people are offering me RS. 5000 for a 1 year old handset! Wow! A total Rs. 20,000 loss!!!
I request the hon'ble judges to provide me with Justice....

Dear Sir,

Mu samsung mobile has been stolen. Please try to track it. The phone details are as below:

IMEI No.: [protected]
Model : Samsung STAR GT-S5233LKSINS

Please track it and contact me on : [protected]

Regards,
Kashyap Vora

We purchased a Samsung AC model no. AWT18ZKAXTL (1.5 T) from Tirupati Distributors last year. There are three free services. On 27th March, 2010, we register our request at the Customer Centre for service of AC. Complain no. as provided to us is [protected]. Thereafter, we are continuously follow-up. Till date no person yet attended it. What is the use of AC in such a hot summer if we are unable to get it start.

Even there is no proper response. We are not aware what to do. We request to the forum kindly help us.

samsung corby pro i buy on 3/3/10 and on 17/03/10 in got hot in my pockey untill i see to it the mobile was heated & draned off. on the same day i gave it to the mastercare service centre in mumbai their they took the handset and told me that they will replace the motherboard and give me the handset in 15 to 20 days. till now they have not got it done replying they are out of stock.
my complain is that the company should give first priorities to the costly handsets & should get the jobdone in short period. if new handsets r facing such problems then what about the older once. how could they say that they dont have the parts of a new mobile & taking such long time.

Sir/Madam,
This is to inform u that i hv purchase a samsung star 3g of rs=11800 on 17-11-09 from dehradun shop .now after some time the phone not charging .Then i take my mobile to the samsung service provider which is at chakrata road . There the engineer opean my mobile and say me that the jack is not working so u hv to replace the wholr pcb of the mobile which is of 4000/ . So my mobile is under warrenty why should i replace the pcb as far the samsung service provider will do and why they r asking me the 4000/ rs whether the mobile is under the warreny so my attention toward the SAMSUNG MOBILE INDIA is to repaire my mobile freee of cost . by the behaviour of the sumsung service provider its seeem they dosent know how to talk to the customer and SAMSUNG INDIA PVT LTD plz look into the matter very seriously and ansme as soon as possible
thanking u
your sincerly
Siddharth verma

Sir/Mam,
This is to inform u that i hv purchase a samsung mobile star 3g on 17/11/09 from shop.Now its stopping charging from charger.I went to the service provider of samsung in dehradun which is at chakhrata road .There he take the mobile and open it after opening it he say to very rudely that the jack has some problem and u hv to change the whole PCB which is costing Rs =4000/. My complain is my mobile is under warrenty any they hv to reaplce the jack or pcb what so ever free of cost as its all comes under warrenty so i want that M/s Sumsung india pvt ltd should take the neccesarry action against my complain and provide wht so ever the service up to the mark . (but this type of service will let down the effect of sale os samsung high end mobile which cost[protected] very badly )
waiting for the best result from samsung
thanking u
your sincerly
siddharth

Sir,
I have purchsed the mobile of SAMSUNG S3500 from M/s Vedom Traders , Nagpur in last september 2009.I had found that its mobile tracker was having the problems to operate. I had approched frequently aforesaid dealer to rectify it. they were failed to do so. since they had any experise with nagpur branch as told by them. After that six monts, unfortunately , I had lost my mobile on 20 march 2010. but it could not be traced after lodging the FIR on 21.3.2010.

It was fact that since my mobile tracker is not repaireded by comany /dealer within its warranty time of one year as i have approched quickely within 15 days to report the concerned dealer. In absence such system for which comany charging extra value overages to other mobile. Further comany has not cybersystem to block working of such lost mobile. This has been told to me by service providers on phone. In veiw of above , my information of personel and confidential nature has been lossed , as iam holding responsible post of govt service.
In veiw of above facts, i may be issued another same mobile comany at the earliest as mobile tracker was not working which could have help to locate and seize the phone which has been lost.

sir/mam,
this is to inform u that i hv buy a samsung mobile model samsung star 3g on 7/11/09 . now the charger is not working .i hv gone to ur customer service provider he open yhe set and said me that the jack pin is loose and he said me toreaplace the whole pcb is costing of rs =4000 / .The whole mobile comes under warreny as per ur guide line . so i want that samsung india pvt ltd should reaplace that think free of cost as it is under warrenty because as a customer i will not pay the sum and why should i .i hv talk to the customer care also from there also i hv not got any sactifactary respone .
look in to matter seriously and give me responce what should i do
thankyou
yours sincerly
siddhart