Samsung India Complaints & Reviews

Sir,
I have purchased a mobile phone Model samsung corby S3653 S.no[protected] from E Zone T. Nagar Chennai from day I purchased
it his not Working Properly I purchased on 9/2/10 and I went to service Centre
Alwarpet they told change the set with EZone but they Refused as mother board
is problem and I tried in near by sevice center to my home in kandashen nagar near mooikadai samsung service centre they on 27.2.10 they told with in 15 days
mother board will as he could not Rectifly the Prolem so After Purchasing the Set from Dealer he Says go to Service Centre but still the service centre in north Chennai sam sung as not recevied the spare so as constumer I facing problem
please the matter to the company

With Regards

P sSaravanan

Sir,
My name is kallol Sinha and my residential address is 60/1 Old police line road, Berhampore, Murshidabad, West Bengal PIN-742102. I had bought a Samsung AC model no-AS18NAXXTL (1.5 TON) from Chalantika in Berhampore on 3/7/09 and was installed in my house. For a couple of week the AC had stopped working and a complain was registered to Berhampore Samsung Service Centre the number being M/10/4379. The service station employees had visited our house and denied to deliver services for free though the warantee period is due. They had to say that as the AC was installed by other people other then the campany employed installer I was excluded from free services. But in the time of installation there was none to install the same and in compulsion I have to do that with the suggestion from the shop keeper.
We have had faith on the company and bought most of the appliances from the company.vIs this what we expect from the company?
Is this what you mean by warantee?
Looking for your help Kallol Sinha

My Samsung MPOWER 699 (SCH-F699) used to restart automatically frequently within 2 months of purchase. Gave it to a Samsung service centre at Thane.
The engineer told he would replace the motherboard with a new one.
Gave me my phone after two weeks which had 115 phone contacts already saved in it.
All unknown. Obviously the internal kit is a used one. Replaced my new internal kit with an old, used one.

I hope writing my complaint here would help.


Service Center Address:

Shop No 7, Mahaveer Co. Operative Housing society, Harinivas,
Panch Pakhadi, Opp. Monginis Cake Shop, Thane (W) 400602.

Dear Sir,
I have been using samsung Digital camera model S730 for the past 3years, its performance was very nice but now the pictures taken in the same digital camera horizontal patches appear on all pictures and in a day the file shows and file error and gets corrupted, I approached the samsung centre at Trichy, Tamilnadu, India, and they responded that there is no Service engineer to handle Digital camera .

At this juncture i would like to get my digital camera corrected , can you give me feed back or contact Samsung and get my problem solved

note; Such a famous company Samsung doesnt even have a service engineer at their own company owned service centre at Trichy, Tamilnadu.


Thanking you




G.SIVAKUMAR.
TRICHY,
TAMILNADU

SAMSUNG, Mumbai - Delay & no response!, Contact Number not reachable

I made the unfortunate mistake of buying a Samsung Hard Disk (SP0411N) and have found your customer service to be unbelievably bad! Actually, I am using the Samsung Hard Disk from long time and due to Disk failure (HDD not detect) problem, I have given my HDD to Samsung Service Center, Vcare Services, Andheri (E), Mumbai - 400069 before the warranty period.

HDD Model: SP0411N
Serial No: 106111al710190

I have given my HDD on 8th February, 2010, and told me that it takes 1 month time to rectify the problems but unto now I don't get my Hard Disk. Already it is the 2nd month .Every time when I try to call to service center, the phone number always Busy or Not reachable.

I am writing to you in the hopes that you will be able to assist me in resolving a problem that to make solve my Hard Disk problem immediately.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY

Look forward to receive your prompt response

With best regards

Inayat Deshmukh
E-mail: [protected]@yahoo.com

Hi,

This is to bring into your notice that i had bought a Samsung LCD TV from B-3 B-1 Lock Community Center Janak Puri New Delhi - 110058.INR:- 25000.
Purchase Date :- 23rd Oct 2008.
Model Number :- 26A450
Product :- LCD TV.

The Product is of Very Poor Quality it has been only 1 year and 5 months and the TV is not in the working condition, I had called the technichian at from samsung and he said that the picture tube is not working and has to be replaced for INR :- 16000.

It has been very disturbing for me that in less than 2 years the TV's picture is been destroyed if had to compare the LCD TV with other local competitors it is worst quality experience i had faced.

I would like to complaint against the quality of the product it is in convience to the customer that the regulated bodies who check quality of the product have also failed.

Please help me on this

Thanking You

Yours Faithfully

Santosh Kumar Tiwari
[protected].
[protected].

I purchased samsung mobile omniapro 3 months ago.This device is not being detected by my dell laptop.i travelled for a distance of 200 km to consult Samsung service providers in chennai.first i went to TNagar service centre.there I was told that 1.the service engineer was on leave.2.he shall come only after 3 days!!!!!!!!! I was asked to contact Annanagar service center.I rang up up and up.No response at all.As a last resort I went to the center and explained my problem.Imagine what i was told! There also the service engineer was out of station!!!!!!! I asked for the complaint book.No complaint book.he shall come only the next day!A reputed company spend so much to sell their goods.But imagine their worst service! Hope samsung customer service center learns to meet thei customers woes before its too late

Dear Concern,
This is to you inform that iam order to Samsung ES 17 Dt 03/03/10. your tele caller name is Ms. Anchal told that you order right now. you will get Rs. 20,000/- cheque. bcoz you will top 10.

After iam order immedetaily again i called to your ITBC Responce is not come. finaly i came to now she is misguiding me.

Please do the needfull ASAP. Iam record the same your tele caller said the offers.

Now iam waiting your Reply ASAP.

Thanking you

Regards,
Shashidhara.A
[protected]

To,
The Customer Care Division head
[protected]
Samsung India
India

Subject: Complaint pending for TFT Monitor Since 4th January 2010

Sir,

I am writing you this letter in regard to a Samsung TFT Monitor model
No. is 740N having a Serial No.HA17HHBP314340Z; which I purchased 2.5
years back through a vendor namely Star Infotech 1393/94 Tri Nagar
Delhi 110035 vide Bill No.109 dated[protected].

I would like to bring in your kind notice that I have been facing some
display problems with the TFT monitor from last 3 months for which I
had lodged a complaint in your customer care centre on[protected] vide
Complaint no.[protected] and I talked with your executive named Mr.
Bhanu on the very day.

In response to my compliant an engineer was sent to my place who
changed some part in the TFT, but the problem could not be rectified
and I again started facing the same problem in the TFT monitor.

Further I again complained to customer care and the TFT was taken
away by your engineers to the service center ie Sapphire Sales &
Services,9,Printing Press Area Wazirpur,New delhi-110035 vide their
work order sheet no.SS16B29AV dated[protected].

I was informed by the executives of the above named service centre
with an assurance that your TFT is repaired and we are delivering it
back to your place but when I checked the TFT at my place I found that
it was returned back without being repaired.i was informed by the
engineer (Mr. Kishan From Sapphire Sales & Services) who came to
deliver the TFT that the TFT has not been repaired successfully
because of the part required for TFT had not been provided to him by
the service centre. He was fully agreed with my complaint regarding
resolution problem in TFT. the engineer insisted to please accept the
TFT in the same condition which I did not. And I refused to return the
TFT to the engineer and asked him to repair TFT at my place only.
After that the engineer harassed me by calling the police at my place
on the instruction of the executive of Sapphire Sales & Services which
was totally irresponsible behavior with a customer who relied on the
service centre for a period 42 days but in vain

Further I like to add that the Area service head Mr Vijay (Delhi),
Mr.Virender (North Delhi) and mr. Aman agarwal (Sapphire Sales &
Services) promised me on 27.2.10 and again on 05.03.10 assured me
over telephonic conference to get TFT repaired by
[protected] at my place only upto my satisfaction. But I most
regretfully submit that no response has been acknowledged from their
side till the time I am writing to you and informing you by sending
this mail.

I would again like to make an humble request that please either to get
my TFT monitor repaired Immediately or get it replaced earliest if the
repair is not possible by the company latest by 31st march 2010,
giving you ample time to act upon.

I shall be highly grateful with your kind gesture and expect that you
will do the needful on the priority basis without any further delay in
the matter.

I shall be waiting for your response and like to hear from you soon.

Yours truly,
Milind Agarwal
(To,
The Customer Care Division head
[protected]
Samsung India
India

Subject: Complaint pending for TFT Monitor Since 4th January 2010

Sir,

I am writing you this letter in regard to a Samsung TFT Monitor model
No. is 740N having a Serial No.HA17HHBP314340Z; which I purchased 2.5
years back through a vendor namely Star Infotech 1393/94 Tri Nagar
Delhi 110035 vide Bill No.109 dated[protected].

I would like to bring in your kind notice that I have been facing some
display problems with the TFT monitor from last 3 months for which I
had lodged a complaint in your customer care centre on[protected] vide
Complaint no.[protected] and I talked with your executive named Mr.
Bhanu on the very day.

In response to my compliant an engineer was sent to my place who
changed some part in the TFT, but the problem could not be rectified
and I again started facing the same problem in the TFT monitor.

Further I again complained to customer care and the TFT was taken
away by your engineers to the service center ie Sapphire Sales &
Services,9,Printing Press Area Wazirpur,New delhi-110035 vide their
work order sheet no.SS16B29AV dated[protected].

I was informed by the executives of the above named service centre
with an assurance that your TFT is repaired and we are delivering it
back to your place but when I checked the TFT at my place I found that
it was returned back without being repaired.i was informed by the
engineer (Mr. Kishan From Sapphire Sales & Services) who came to
deliver the TFT that the TFT has not been repaired successfully
because of the part required for TFT had not been provided to him by
the service centre. He was fully agreed with my complaint regarding
resolution problem in TFT. the engineer insisted to please accept the
TFT in the same condition which I did not. And I refused to return the
TFT to the engineer and asked him to repair TFT at my place only.
After that the engineer harassed me by calling the police at my place
on the instruction of the executive of Sapphire Sales & Services which
was totally irresponsible behavior with a customer who relied on the
service centre for a period 42 days but in vain

Further I like to add that the Area service head Mr Vijay (Delhi),
Mr.Virender (North Delhi) and mr. Aman agarwal (Sapphire Sales &
Services) promised me on 27.2.10 and again on 05.03.10 assured me
over telephonic conference to get TFT repaired by
[protected] at my place only upto my satisfaction. But I most
regretfully submit that no response has been acknowledged from their
side till the time I am writing to you and informing you by sending
this mail.

I would again like to make an humble request that please either to get
my TFT monitor repaired Immediately or get it replaced earliest if the
repair is not possible by the company latest by 31st march 2010,
giving you ample time to act upon.

I shall be highly grateful with your kind gesture and expect that you
will do the needful on the priority basis without any further delay in
the matter.

I shall be waiting for your response and like to hear from you soon.

Yours truly,
Milind Agarwal
([protected])

on 5 august 09 i bought samsung s3500. its keys found faulty on 12 march 2010 and i gave it to repair within warranty period to,

SAMSUNG AUTHORISED REPAIR CENTRE ;
SHARP TELECOM;
OFFICE NO 15;
SHANTI COMPLEX;
MANGALWAR PETH;
PUNE- 411011;
PHONE[protected], 26053355 ;
[protected]@gmail.com

they charged me Rs 450/- cash right there. i had no option to get my cell back and i paid. BUT MY MOB WAS WITHIN WARRANTY, SO IT DOESNT NEED TO ANY CHARGE FOR REPAIR.

I HAVE ALL RECIEPTS.

CAN I GET MY MONEY BACK? WILL THERE AJUSTICE WITH CONSUMER?

THANK YOU.

Samsung Refridgerator -Model RA20YUMS1/XTL (SAMSUNGREFDC20YVMS1)
SET SI no: 03994ZAQ4008601

SUbject: Frequent problem with the above BRanded Samsung Refrigerator & Repeated SERVICE BUT STILL NO Proper Solution PROVIDED

I Purchased the above Branded Samsung fridge on 08/May/2008 from SHAH's Elctronic Ltd (2/70, 77, OPP hanuman Temple, VAni nagar, Malkajgiri, Hydrerabad- 500047. PH: [protected],...

I purchased Samsung semi Auto washing machine from Reliance Digital, Indrapuram, Ghaziabad, U.P. on 29-Sep-2009. Next day they delivered it which was a damage piece. Same day I log the complaint. Engineer came to my place and told me that samsung will replace the machine within a month. They didnt replace the machine, when i ask to customer care again they told me that they didnot have any feedback from engineer who came to my place.

Then I again log the complaint to reliance digital. They gave me phone no of Nand Kishore (Area Manager North). I called him and he promise me that my washing machine will we replaced at the end of dec 2009.

Jan 2010 I called him he told me that he has been transferred to Lucknow so he could not do any thing.

Again I contact to Reliance Digital this time they give me phone number of Aman Verma who told me that he is working as a Area Manager North. He promised me samsung is going to refund the amount by end of Jan 2010. I called him many times. Every time he told me he need another 2 or 3 days to complete the process. He promised me again that they will give the cheque 28-feb-2010.
I tried to contact with him for 15 days from March 1 2010 but he never picked my phone.

I went to Reliance Digital again on 17-march-2010 they called Aman Verma, and he told that he cannot do anything.

I dont know how brand like Samsung can do like this.

In future I will never buy any samsung product.

Pawan Kumar Sharma
[protected]

dear sir,
I purchased samsung monile B 3410 on date 27th january10 from radha krishna communication golghar, gorakhpur. since last 15 days there is a problem in my mobile display (L.C.D) and i complaint to S.P. Communications (AUTHORISED) SAMSUNG SERVICE CENTRE but till today 20-03-10 they have no answer for this, they increasing their excuses day by day.
so i think there is a poor service provide by samsung mobiles.

Yours truly
Manish Pandey (mob. no. [protected] )
Gorakhpur (U.P.)

I visited mumbai recently and my old nokia CDMA mobile got some problem so had to buy a mobile urgently, got Samsung CDMA mobile SCH-M569. Soon I realized that this is very unfriendly phone software with irritating User interface. After my return back to home I tried installing PC Studio which is even more irritating annoying experience, as it never gets installed correctly on any Operating System (Win XP/ Win 2003/ Win 7), called customer care they didn't had any solution and they suggested to visit their service center. Technical team there at their service center responded like they don't have any solution and they are not able to connect to their PC as well without much investigation they took my phone and asked me to wait for 2-3 days. I am totally annoyed irritated with experience post switch from NOKIA to Samsung. Completely unprofessional behavior of customer care/service center and most unfriendly UI of mobile what else required to know that Samsung is just pushing its sales but not the quality. Nexgt time i would refrain from taking any Samsung product at least before checking reviews. Waiting for results from service center....

Rishi (rishi.[protected]@gmail.com)

I have submitted my new Handset of Samsung in Nirala Nagar Lucknow on 19th Mar 2010 in morning...& i've Calling 2 times..Service Centre's employee asking me for giving some times, finaly he's asking me your handset's mother board is not repairable & please try in other service centres.. .finaly i've not received a proper reply from service centre's employee....My Handset (Corby) is only 1 month old.....It's too confusing situation for me.. .& i am too dipressed for this.
I've never seen this bad type service in my life.. ... ..!!

To
M/s. Samsung Ltd.
Customer Service Department
Sub: Purchase of New Split Air conditioner
Re: Complaint No. [protected]
Dear Sir,
I have purchased new split A/c. SAMSUNG 1 TN 12 FEB(WINE) SPLIT, BIO SLEEP PLUS MODEL having 4 Stars & Batch No. 227, on 8th March 2009 from your dealer M/s. New Shah Electronics, 11/12, Bileshwar Tower, Panch Rasta, Mulund West, Mumbai-400080, vide bill No AE/10793/09-10. The A/c got installed on 9th March evening, and it started. We stopped the same as my granddaughter was having fever as she complained about feverish etc. Next day your representative visited us for demonstration and he showed us as how to operate and showed us the functions of remote control. He was there for about 4-5 minutes with us and he left our home. Then we continued the A/c but it was not cooling and therefore we tried to see whether your person is around but he has already left and therefore we lodged the complaint on your Call Centre No. i.e. [protected]. Your technician visited us on 11th March checked the machine and its installation and said the Compressor is not working, and someone will come and repair it or you will get replacement of the same. Again on 12th I got a phone call from your office and told me that as per their procedure one more technician has to confirm & will check the Machine and if he confirms that the compressor is not working you will get replacement of the machine. Accordingly one more representative visited and checked and took some details and gone away promising that the compressor is not working and you will get replacement within 2-3 days time. Then again on 15th same person came back on the pretext that he forgot to take down the Serial No. of the Machine. Again I got phone call on 15th from your office that somebody will come and collect the machine for repair, on 16th March. That time I told that I do not want that machine to be repaired but I want new machine as replacement, as this has not worked for half an hour also. Still someone called us on 16th and wanted to check the machine, that time my son told him that your company is going to check and check only or going to get us proper functioning machine, he said his superiors has asked him to do so and he is doing his duty. Then he also did all the checks and told that you will get the replacement. Again on 17th I called your office about the status of my complaint, and expressed my frustration on them, that they said they will transfer the line to their technical dept, but no one came on line from that dept., and they said your problem will be solved next day, i.e. today.
But I do not know how long they are going to replace my machine. Mean time I was daily following up with the Dealer as well and requesting them to follow up with the company for replacement of Machine.

Before buying the said machine I enquired in the market as to which machine I should go for and I got SAMSUN BRAND and I was suggested to go for this brand. Accordingly I checked in the market prices of all other brands also and even though your brand costs are 10-15% higher to others still I bought the SAMSUNG and now I am repenting on my decision. If I had bought some other brands I could have taken cool air from day one of the purchase.
Now I want to know are you people serious about my complaint as 15 days are already gone but my A/c is not working or shall I have to go for other options like returning the SAMSUNG AND GO FOR OTHER BRANDS. If I do not get replacement today I will return the said machine to the dealer and get other machines of other brands.

Yours truly

Shivaji Narale

There is a Samsung Max handset which is not working. Its being shown at Service Centre and declared DOA but replacement has not been made till now. Kindly do the needful to get it replaced....

Dear sir,

Greetings!!!

I have purchased new samsung duos touch (cdma + gsm) sch-w299 on 9th february, 2010. with cost 10150.00 inr.in the beginning i thought
The piece is new and my hand is not friendly on the same handset so i am facing problem, but the reality is the piece is with full of problems. for the
Ame i contacted to customer care, i was replied that its a gsm + cdma so the functionality is the same as you are facing. its a manufacturing style
Not a problem. i was socked because i am facing following problems from the beginning:

* slowly working (got the reason due to both sim operating in the same phone it takes time to operate)
* entry in phone book additions takes 5 - 10 minutes for single entry and if it hangs, i ll have to restart phone by removing the battery. because no other alternate lefts to operate phone again. (my side problem & customer care side its perfectly ok because the processor of the phone is slide slow)
* to open a image folder takes 10 minutes and for ruining the same it takes 5-10 minutes to change images. (customer care side you ll have to scan with anti virus and you ll have to format the same and restore the files again problem ll be resolved automatically) (i do the same the problem as early as in beginning)
* when i inserted all the three things (gsm card + cdma card + mmc) the phone is working extremely slow like after giving one operations i ll have to wait for 3-5 minutes.

For the same problem i was not getting perfect answer from the customer care, i provided my hand set to the majura gate, surat. my person was informed that the phone is perfectly working but user have not aware to use the phone so they may facing problems.

So i register my complain via website with the complain no (bp no.) [protected] (transaction no. is [protected]), so i was informed that i ll have to provide my handset samsung duos touch to majura gate,
And i did the same as informed by mr. harshil from samsung india-gujarat-ahmedabad. then after i am in touch with mr. janak thakkar. he is the very gentle person and i provided the piece with the problems. they accepted the piece with the problems and assured me to resolve the problem by re-installing the software. mr. janak informed me
To take the phone with in next working day. so next day i collected my hand sets with the same problem, i again nformed to mr. janak for the same, again they have to re-install the software in my handsets with the same job cards. after second installations of the software, when i faced the same problem mr. janak informed me to change the sim cards may be due to not matching frequency i am facing the problems, i changed my both sim cards but the problem is the same as early. so for the problems i informed
Mr. janak again, samsung team informed me to put the handset again in the service centre they will change the all hardware. i provided my handset again to the majura gate customer care, after 3-4 days i take the delivery of the phone with the same problems with new installed hardware, software (and my new sim cards and formatted cards).

With all the above problems i informed to mr. janak, for the resolve the same and provide me the perfect solutions. he ll arrange my talk with mr. sandip bhatt, (manager from ahmedabad of samsung). mr. sadeep required 1 week to talk with technical team, to develop new software for my problems to resolve the things and if required then improve hardware of the phone also. and then they ll get the things done for my phone and there is no surety whether my handsets problem get resolved or not.

Means the samsung team doing full of experiments with the customers payments, if customer satisfied then its oke else i dont know wat is the result.

Here i am providing you the some o[censored]nsatisfied customers for the same phone with almost same problems:

Http://www.consumercourt.in/mobile-handset/6983-samsung-mobile-sch-w299-autoswit...⇄

Http://www.fixya.com/support/t1888070-bought_samsung_duos_touch_sch_w299

Http://www.naaptol.com/features/55956-samsung-sch-w299.html

Http://www.consumercomplaints.in/complaints/samsung-cdma-mobile-sch-w299-c171028...⇄

I am not satisfied with the services offered by samsung india, on my payments since last one month with full of mi's behave of samsung team. so kindly suggest me what to do with the same.

With regards,

—
Thanks & regards,
—
Rohan thakkar

well myself yamini mishra...my brother bought samsung sgh-b520 mobile for me on 10 feb and since the day i added images and music to its memory card it hangs out whnever i listen to songs or view images...also it takes abt 15 to 20 seconds view a image...

apart from this its memory card clip was also broken...and we went to the shop on 25 th feb they just formatted my phone and memory card ...and when i told them that i dont have time to come again and again to solve this problem...they told me to go to service centre but i dont have so much time to go and sive my phone and wait for days...also i sent this complaint to samsung 2-3 days before but had not received any mail till date....also this cell takes abt 6 min to send msg to 5 people .....and whenever i get a msg from airtel of 2,3 or 4 pages my cell gets hang....and i had to take out my battery...

i had talked to the shopkeeper within15 days from the date i had brought this set..they could have changed the set but still they are telling me to go to service center but i live in roorkee and the cell had been bought from meerut where i live....if a customer byus any product noone wants to see the service centre so soon as in a month or even a year but i had to face such problems.....
my home address 3,kailash puri ,meerut

I purchse mobile model no SCH-F339,SI No 00000IDA26D60 on 06/02/10 from Jain Electronics Bhayander Thane.And my mobile display gone blank.Dealer told me for the service center and I deposited it in your service center FRASLIN TECH CARE PVT. LTD.Mira road east thane.Reference no of the said custmer care is 3197/17.03.10.Can you please help me sort it out earliest.