Samsung India Complaints & Reviews

Hi,

This is in regards to my Samsung Airconditioner which I bought two years back. Suddenly it stopped working & I called up Samsung Customer Care # 30308282 & lodged a complaint on 1st April, 2010. I was given a and as promised that an Engineer will visit my place within 24 hours.

Till 3rd April, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send Engineers. When I called there, person by name of Sumit from Wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service Center people ) are going through''. He said that there is no way my complaint can be addressed on 3rd April.
I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an Engineer will visit my place at 11:00 AM of 4th April. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an Engineer will come. I got a shocking statement that there was no call made to me from Samsung & there is no way an Engineer can come before Tuesday, 6th April.

I again called up customer care & spoke with a supervisor by name of Karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.

My point is that a big brand like Samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. but when it comes to keeping those promises, brands like Samsung do such cheap stuff.

I have 3 airconditioners at my home from Samsung & have received a great mental harrassment & false promises that I will never buy any Samsung Product & will also make sure that no one from my near ones buy any Samsung product in future.

I have purchased a split AC from Karolbagh Pusa Road Ezone on Tuesdy dt 30/03/2010. The customer service rep told me that the whole packag will b delivered to my home by Thursday. I received all the items by thursdy otherthen the stablizar. I tried to call the customer service no given in the bill which are [protected] and [protected], several times but no one picks up the phone from there. I sit known to the best customer service that u people provide to your customers? If we r not going to get the item with rest of the package we should be informed about it before hand. But no one is enough responsible to return the call even. Please get back to me with th details as soon as possible. My receipt no. is [protected] and the date of purchase was 30/03/2010.

Manoj Arya

REF- BP no. [protected]

Dear Sir/Madam,

This is to inform that we have purchased an a/c on 04/05/09 from M.K. Electronics Gallery, Kalkaji, New Delhi vide Bill no. 5637 book no. 113. The product serial nos. is 30502428 indoor & 30502435 outdoor units.

This unit is out of order since last 10 days. We have made several complaints on your telephone no. [protected]. A service engineer came once & advised us that the spare part is not available hence it will take another 48 hrs to get it repaired.

But regret to inform that no one has turned up since last 5 days. We are regular in touch with your service center but even your service station executives are liar and making fake commitments with customers. Yesterday one lady spoke to me & advised that some one will call me before 8 PM but as usual no one contacted. Today morning I spoke to Mr. Sobhit & he confirmed that our problem will be sorted out before 3.30 PM. FYI, this is 3.55 PM but no one has visited.

Now would like to know from you that will our a/c be repaired or replaced? And if not then what is solution?

Could you kindly provide me the telephone & fax no. of your corporate office?

Awaiting for your soonest response.

Best regards

Manoj Kumar Choudhary
Director
CRM logistics Pvt. Ltd
J-22, Shivdurga Vihar
Suraj Kund
Faridabad
Haryana 121 010
Mobile No.[protected]

Sir,

My And My Brother has baught a 32" SAMSUNG LCD From Oman. Brother is living in Ahmedabad. i am living in Sutrapada in district of junagadh. SAMSUNG COmpany has installed Wallmount of LCD Free of Cost at Ahmedabad. But They Are Asking Installation charges to Me at Sutrapada.

Be very careful when purchasing home appliances, especially from Nandilath Irinjalakuda.

I bought samsung airconditioner 4 th december 2009 from nandilath world Irinjalakuda and I had problem with AC not coooling. I registered complaint 25th march and they are not responding, when we are making enquiry they are firing back and very badly and cheep way behaving.

dear sir,
i buy a Samsung Ac 1.5 Ton from Triputi Distributor, Ghaziabad on jul,2010. After 8 month of purchase it was not working properly i make a complaint on 20th March 2010. after 6 days regular follow ups i did not get even a visit from company side and after that i complaint it to distributor the on 26th a person from distributor side take away that AC and after one day he send back that now it is ok. but when i checked it is still same problem. Now Nither Distributor nor company take any action regarding this complaint then i againg complaint to replace that AC because i affraid with this service and that time i take the complaint no also i.e. -[protected]. And after that they said that our engineer call to you and update u but still i am waiting for company responce. my contact no is - [protected]
address is - Deepak Chahun
78/6 Shastri nagar
Ghaziabad

plz do needfull as soon as possible
thanks

I purchased Samsung Split 1.5 Ton AC Model No:AS-18-NA on 28/02/2008 from Ahmedabad dealer.Same unit installed by company technician.
After two years of operation I found outdoor unit's insulation was badly damaged and its condenser piping was exposed to atmosphere.Hence during running operation of the unit, there are cold loss and it gives less efficiency and consumed more power.
The same problem was referred to main dealer at Ahmedabad and loacal dealer at Bharuch also.Also complain was registered to Samsung customer care.
As outdoor unit insulation is very critical and its performance is based on insulation quality.I do not understand that how this poor quality insulation is selected by Samsung company.

They are not ready to solve the problem an not giving any response to customer. I think they are making fool and getting only business and not care for customer problem.

The unit insulation is getting powdered and falling down which expose the piping of gas / liquid which are suppose to be insulated.
Hope for needful action.

Best regards.

KSPatel

We purchased a Samsung refigerator model RT29ZBPR vide Inv No. 41902 on 16th March thro' a dealer (A.P. Lotlikar). The refigerator turned out to be defective. We complained and the dealer delivered a new piece on 19th Mar. But the dealer denied changing the date on the wty card . So we are losing on 3 days of wty.

Sir , My phone samsung S3500 which was bought on28th Augst 2009 is facing a problem of ringer its not working and battery. But when i have taken the phone to service center ABC Service center in Mateshwari Plaza on 1st floor Sadar has not given the proper response. I visited over there more then 4 times and always they excuse by saying that they don't have parts from last month, and now when i visited last time they behaved very rudely nd also given me in writen. So sir please do something. I assume that u'll help me. Otherwise i'll have to take the LEGAL ACTION against it..

dear Sir,
Some few days I m not able to access mobile internet from samsung mobile GT-si 3500. I already used manual setting according your customer service the toled me this set is not upgrad on server but only isssuse is that i m not able to access mobile internet from my local area main mhow city.

I access mobile internet from other location like my office MCTE mhow.

pls upgrad this GT-si 3500 on your server local mhow.

[protected]

I have purchased the Samgsung GT B7320 2 months ago,. after few days the started to hang up and goes on blinking untill the battery is removed. this is happening now frequently. suggest a way out so this stops or replace the mobile with a new one...syncronizing with pc is not possible for the windows media player, contacts, messaging,and many others.... requesting for immediate help..... thanks . Debabrata Chanda from Kolkata

I myself Amit Agarwal, purchased LCD TV model number- LA22A450C1 on January 18-2009, on last one week before my TV got destroyed and its picture has gone completely and sound was still in TV. I had talked and complained in company , and they had sent one representative , he checked out whole TV and after that company said that its Panel (Board) has been destroyed and it has to change, for this they are asking 10,000 Rs + service charge, and I am not sure about its warranty period of 3 or 1 month .


So I am completely disappointed by this poor quality of Samsung such a big brand ,m but now i got that Samsung just a brand with high price , no quality indeed for product , and I would never suggest any people to buy any product of Samsung , it is totally wastage of money.

Respected Sir/Mam,
i purchased a Samsung Corby pro B5310 on 8th February from Chandigarh.After 20 days i came to know that mobile has manufacturing defect in its display screen.On 3rd March 2010, i submitted the mobile at samsung service center in 22 sector(PH:[protected],5067187) to replace its display screen.i was told that i will receive a call within 4-5 days from service center to inform status of my mobile phone.but i didn't receive any call from service center in next 20 days.i called them 3 times in between to know status of my mobile phone but they always said that display screen is not available and when i said that why didn't they call me to tell me about the status then they always made excuse that they called but your mobile phone was switched off.i already gave my two contact numbers and i never switched off them so they are only lying.i went to service center after 20 days and i saw that mobile was not repaired.i took my mobile phone back.i talked with their seniors also but they also didn't give any positive response.you can think now what kind of service company is giving if they cant solve their manufacturing defect problem.They also keep on saying that we will call you within 3-4 days.i m totally dissatisfied with company's service.This causes me physical, mental as well as financial problem .If my problem will not solve soon i will take legal action against company.Hope that you can go ahead and do something useful for me. hoping to listen soon from you.

Thanking you,
Shanky Sharma
Mobile No.-[protected],[protected]

Our double door refrigerator cooling got stopped from 20th march 2010, we called sumsung refrigerator service, which is located at railway colony, one person has came and he told that timer has to be replaced, after that till he revert back, we called several time but he is not responding, then he gave Mr.Kumar's Mob no. (branch manager - Mob:[protected]) he is not at all lifting his mobile, pls help us to get our fridge operation

My S3653 is having a problem with touchscreen,especially when we touch required numeric or text skips another number/text and further some times screen hanging like desktop,after some time it works. It is very frustrating while typing sms or doing usual/normal mobile functions.

As per the executive of the dealer, emi explained in writing infront of your executive that emi will deducted through ecs Rs.1583 but I was shocked to seen the sms that emi Rs.1708 will be deducted from my account. kindly explain me today positively other wise I have no option to close my saving account with immediate effect and further proceed for legal complaince against dealer and the company.

neelu
[protected]
Ref: AC 1.5 Samsung AW18WKCXTL (3 Star) 16.02.2010
against Loan Account No: 4010CD00031397

lodged complaint for a broken door handle many times.ref model is RT 31M.assured of its replacement a no of times.nothing has happened since then.its 2 yrs now since i last lodged the complaint.i therefore would request all samsung consumers to please think a hundred times before buying any samsung product.

Hi I am Kashyap Baroda, I bought one A/C from Croma, it is not working properly, outdoor & indoor unit makes so much noise, I complaint three time to Samsung India still my problem not solved, help me on this issue & guide me how to resoled this matter.
Thanks
[protected]

I purchaced samsung handset on Jan-2008. (Samsung D880 with Dual sim) because only samsung having dual sim mobile that time. and sliding strip has been failed in just 10 month. 2 time i visit to service center (Prabhadevi), but strip not available to them. so I repaired it from outsouce and again it fail after 3 month. next time also samsung service center (Sion branch) peoples having same answer, `strip not available'.
My one of relative also face problem with samsum mobile. (Samsung Guru) it failed in three month only.

I suggest everybody dont go for samsung mobile.

Chandan
[protected]

I have purchased an split a.c 1.5 ton of samsung company. It is almost one year but no one came for service except once that to after calling n no. of times through the shopkeeper(from where we purchased the split a.c. As a matter of fact the company never ever bothered to make call for free service. after a long span of times we made a complaint and the complaint , the complaint no. is [protected]. pl. do something so that the problem of the ac may be sorted out. Its very embarrassing that such a big brand don't even pay attention on the sales after service. I am hopeful my complaint will be sorted as its earliest.