Samsung India Complaints & Reviews

Hi,
Myself Pranav sheth and i m from baroda gujrat.
My contact number is [protected]. I have purchased a samsung 3350 model from Planet M at 21/01/2010 Baroda at Seven Seas Shopping Mall.After 3 days I found that In a keypad there was a minnot crack..and i told them that this is manufacturing fault..and they revert answer is that this is not manufacturing fault...so guys please be careful from puchasing any thing from Planet M as they dont know what is Manufacturing Fault.still A cap is also there on my mobile...so i request all the barodians NOT TO BUY ANY SINGLE THING FROM PLANET M..

AFTER SELLS SERVICE OF PLANET M IS ZERO.

hi, since the day i have purchased samsung s3310 phone i m facing a this problem, i m not able to take the backup of the messages in the computer.
for this i had logged complain several times in customer care and got my phone formatted also but still i m facing the same problem. pls help out.

sudhir
[protected]

It is sad to say that I have seemingly made a mistake by buying a Samsung LCD TV. Having raised a complaint on[protected] on 10th of Feb, I only got a response 2 days back and that too was not resolved as the engineer did not had the part to be replaced. It was told it would be done the next day(i.e.13th of Feb). I have tried calling the helpline no. again and got a typical response that I would get a call back the same day itself. I was told today that the part is not available, is it too much to call back and inform the customer the status of his complaint!!!

It just goes to show that a company like Samsung may spend thousands on TV Ads but would be apathetic to customer service. I am looking for someone who can buy this pathetic television from me and its just been 3 months!!! Will surely not commit the same mistake of buying Samsung again.

If this is how customers under warranty are treated then God help Samsung!!

Whats Next - Samsung after poor cusotmer service??
　

I had purchased a LCD 32 inch TV from Home Town, Pune on January 3, 2010 Model No LA32B550 Article Code[protected] which was delivered to me on January 6, 2010. Unfortunately from day one the Tv shuts off automatically when been seen, I have made complaints they came once for servicing. Unfortunately the fault has not been rectified. The service of Samsung products is very bad i must admit. It is requested that a proper person be deputed immediately and the fault rectified.

Dear Sir/Madam,

We have booked LG 368YTQG4 Fridge and Samsung Plazma TV B450 on 26.01.2010, till date we have not received the delivery of the product. The Dealer is continuosly delaying the delivery. Since we had taken this products on EMI through Bajaj Finance, first they told us that Bajaj Finance has not given the approval. When we checked with Bajaj Finance the loan for these products is already approved and they informed the dealer to give the delivery. We have already paid doen payment of 18250 for these 2 products 4250 on 26.01.10 & 14000 on 06.02.10. Now when we call the dealer he claims that they do not have stock available but when we booked these items they told that stock is available.

We are fed up continuosly following up with Rahi Electronics for delivery, its a mental torture when we pay down payment, Loan is approved and we do not get the delivery on time. Recently they told us we will get delivery on 08.02.10, then on 12.02.10, then on 13.02.10,, 14.02.10 and now they told delivery will be done on 20.02.10, but not confirming any thing.

Request you to please look into our matter and advise as we want delivery by today or tomm. They have kept our money with them now for more than 15-20 days.

Thanking you for your assistance


Yours Sincerly
Rupali Chavan

Respected Sir,

My brother's Samsung Mobile had stolen by somebody when he was
travelling in a bus yesterday ie.13/02/2010.We tried a lot of times
but they swithed off. Plz track our mobile.I am giving the details of
mobile as follows:-

Name: Shyam Babbili
Address: Om bldg b2-b,Flat no-217,Tardeo, Mumbai-400034
Phone Model:Samsung Model no.55233W
IMEI No:[protected]
Email:[protected]@gmail.com
Missed Data:13/02/2010
Contact No:[protected]

We have all the hopes in u only. Plz recover mobile as early as possible.

Thanks in advance.

I purchased SAMSUNG fully automatic washing machine Model WA82VSL on 08/08/2009 from Vasanth & Co.,Tuticorin. In our second wash 2 cothes were torn & we complained to the seller over phone & he sent authorised Samsung service people to verify the complain. Two times their technicians came & the second technicians way of talking was in such a manner that we didnt know to use the washing machine, whereas we have been using fully automatic IFB w/m since last 15/16yrs with no problems. Further this tech wanted us to blindly sign their customer service form wherein he mentioned "complain rectified" which we refused. We told him let us write our remarks & then would sign & shall give it to you only after taking a xerox copy of the same. He called his authorised service center & informed the same & on their advise he did'nt take any signature & took the form & went off. Our customer Id # was [protected].
Then the Showroom people changed the machine wherein our customer Id # also changed to [protected] dt:22/08/09.
Till date I have the same problem & many many clothes have been torn, on complaining each time someone calls up over phone & then say we would talk to our Delhi office & get back to you but then they dont call us back till we make another complain.
The problem with this model machine is that the cloth gets week after each wash, we can see this ( i dont know the right word to say) being collected in the filter ( which we have to clean after each wash) alongwith dirt. The service people call the whole thing as dust / dirt. Whereas, its dirt + cloth getting weaned ( if this is the right word). They are not ready to accept this & netheir they are able to convience us. They just blindly say that its the dust/dirt.
I am really sick with this machine & moreover now the word SAMSUNG when i hear makes me annoyed.
I dont know why our Indian laws are so week for allowing these foreign company to play with its consumers. If the same was in USA, these guys would behave well.
Hope, this complain reaches to the ears of some responsible person of SAMSUNG.

Submitted below and support.[protected]@samsung.com
----
Hello

I committed a very big mistake on 29th January 2010, I bought a Samsung Microwave Oven.
The model number is CE1031L-B.

I lodged complaint number:[protected] on 2nd February 2010.
After that day I have made at least 30 calls to various people to get a resolution. But all of that has gone in vain.

Till now I have talked to following people to get a resolution
1. Samsung Call Center[protected]
2. Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad -
3. Mr Prabhakar - Technical Trainer for Hyderabad - [protected]
4. Samsung Kukatpally service center[protected]
5. Mr Uma Mahesh - Supervisor of Samsung Call Center[protected]
6. Technician of Gachibowli region - [protected]
7. Technician of Miyapur region - [protected]
8. Croma (From where I bought the oven[protected]

First of all it took 6 days for the technician to visit my house. I had to make make 13 calls to some of the persons listed above to get a technician visit my house. Every time I was told that the technician would visit my house tomorrow. I go to office daily like a lot of other normal people. So that the technician can come at verify the problem, I had to work from home for 3 days.

Finally the technician visited on 8th February 2010. He inspected the oven and the starter kit provided with it and concluded that there is some issue with the starter kit and said that the it will be replaced within a day. It has not been replaced till date and everyone I have talked to has asked me to talk to a new person.

I have talked to these people in the following order:
1. I called Samsung Call Center
2. Samsung Call Center asked me to talk to Samsung Kukatpally Service Center
3. Samsung Kukatpally Service Center asked me to talk to Technician of Gachibowli region
4. Technician of Gachibowli region asked me to talk to Samsung Kukatpally Service Center
5. Samsung Kukatpally Service Center asked me to talk to Technician of Miyapur region
6. Technician of Miyapur region asked me to talk to Samsung Kukatpally Service Center
7. Samsung Kukatpally Service Center asked me to talk to Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad
8. Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad asked me to talk to Mr Prabhakar - Technical Trainer for Hyderabad
9. Mr Prabhakar everyday tells me that this problem will be resolved tomorrow
10. I called Croma. Croma said that they will followup the complaint
11. I called Samsung Call Center
12. Samsung Call Center escalated it to Mr. Uma Mahesh - Supervisor of Samsung Call Center
13. Mr Uma Mahesh confirmed on 12th February that he will resolve the issue by talking all the relevant people within one day. It has not happened till now

Please note that I had to make all of the above calls multiple times to follow up with these people.
Also the cost of the calls I have made and the time spent by me to follow up with all of the above is much more than the replacement of the starter kit.

I would expect to get a quick resolution of the complaint and to be appropriately compensated.
Otherwise I am very clear that I am not going to buy anything else from Samsung in rest of my life.

There are a lot of other brands in the market providing much better products a lot better service.

Thanks
Prateek

Sir,
With great hope and expectations, I am writing to you as I have heard a lot about your initiative to help suffering consumers.
I am facing problem due to Samsung India no response to my problem. I have purchased a top loading fully automatic washing machine on 31/05/09. In the month of Dec filter panel inside wash tube came out during washing. I reported same to Samsung call center, their service engineer visited my house and told they will take machine to workshop and did not returned my machine even after one week and later returned the machine with same broken part fitted.
Again on 6 Jan 10 same part came out and I made a complaint no [protected] dt 07 Jan 10. Here on wards even after one month they are not doing any thing to repair my washing machine. I have contacted several times to call center and getting false reply that today they will send some one to repair, but that is not happening at all. Kindly take up this case to help me out I have tried my label best now your initiative could help me.

I have purchased one samsung NFV8652 - front loading washing machine from on 14.08.09. Subsequently, I have requested M/s Samsung to provide a rat guard vide number of emails and number of phone calls. Ref: B.P. No. [protected].It was agreed verbally by M/s Samsung / Service Centre to provide the rat guard from the date of first installation / demonstration itself.

After my repeated reminders, The service centre personal came on 16.01.10 with the rat guard made up of thick Paper. I do not understand whether the same will serve the purpose and hence I didnot agree.

M/s Samsung has not clarified the following.

1) Whether the supplied model has been released with the rat guard. If Yes, why it was not packed with the washing machine?. The consignment was opened by the service engineer only at the time of demonstration. If No, why supply of guard was not thought of at the time of manufacturing / design stage itself?

2) Whenever, I call / send email, I have been given a false promise to provide within 2 / 3 days time. After that no further correspondence / response is received from M/s Samsung.

3) I am not expecting such a false commitment / poor response from a reputed concern like M/s Samsung India.

4) Customer compliant mails are not being forwarded to the concerned department.

4) Samsung may design a rat guard made of wire mesh and supply to me.

sir
i submit my phn to one of the samsung service center(T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected]) becoz there is some restart problem in my phone.
i submit it on 22 jan 2010 and they asked me that there is some problem in mother board and they deliver it back with in 2 or max 3 days....... and today is 11th feb 2010 and still i dont get my phone back.
every time i visit there center they extend delivery date and say that the some parts are not avaliable yet.



.please take further actions to get my phone as soon as possible.
model no --- samsung s3500
SL. NO. ---- RWIS673204Y
IMEI/RSN No------ [protected]
samsung service center[protected]T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected])

Respected Sir
I have purchased a new mobile from univercell the mobile exprot inthe Ramanathapuram branch;Coimbatore for my wife(Revathy Kannan)
.At that time gave me a form to fill my routin habits.They told that some message would be come to my mobile & my wife's mobile.Initial stage it was not a problem to receive 5 to 6.After that it made disturbunce to me while in my office time.I went to shop and explained my problem&request to stop the message.They told that it should be comes for 6 months.They noted my and my wife's mobile no.They assured to stop the message.But so far I have not get any favourable action .Kindly do the needful.In your view it is necessary service to customer.You may give this action as a option.

i purchased a samsung phone s3653 dated 6 december i used it for 4 weeks and the problem of auto on came .and i had gone to service station moti nagar,the set was there 4 one month,than also it was not repaired ,than i had submitted it to nehru palace ,i have not got my cell till now plz take a strict and immedeate action against my problem contact no .[protected]

Dear All

I purchased a Samsung Washing Machine on 15 Oct 2009. Now, there is an issue of imbalance which was highlighted to the Samsung customer care and the customer care forwarded it to Samsung Service centre, Nasik (Shree Ganesh Electronics) on 20 Jan 2010. However the service engineer rather I would call him a joker had visited my place same day saying that it will be relaced on the next working day. After 2 days when I called up (The call never came from the samsung side) to take the feedback, they asked me 2 more days for it to replace since the part needs to be ordered, I Accepted it. After 2 days when I once again called up they once again promised me after 2 days.

After 3 days one more joker arrived to replace the part. The highlight of the day is that THE JOKER ARRIVED WITH THE WRONG PART and trying to fix it. WOW what a fantastic service SAMSUNG INDIA is providing. The Engineer is not even much educated that which part is suitable for it. Now I am calling the customer care since 3 days and there is no response from them. Everytime I call them they say that they are going to call me with the feedback (Makinig Wrong Promises).

The only request and wanted to highlight to all the citizens that this company is looting the customers by producing low quality products for which you dont the proper service also. As the samsung core philosophy says that
"To devote our talent and technology to creating superior products and services that contribute to a better global society."

I Suggest Samsung to change its Philosophy to "To devote our Stupid Technology for creating 3rd grade products and worst services that contribute to a better global society."

Dear Sir,

I have purchased one of samsung CDMA handset with model no SCH-569 ,FCC ID A3LSCHM569 & serial no as A[protected]F1C6.

This handset is having signal reception & incoming voice problem and same has been reported to Customer care as well as on samsung website, but no one has rectified the same, and with in next 20 days the warranty will be over.

Kindly look into the matter

Regards
Surya Parkash
Cell +91-[protected]

Dear Sir,

i m umakant my address is h.no1216 sec 19 faridabad i have purchaced samsung refrigeter 18 months ago mayur electronic sec 21c faridabad suddenly some problems are created in my product yesterday ur service engineer checked our problem after that he had nothing reply and close my entry i want to know wat is finally prob
this time i feel very bad from ur servicing and product also so i request to u plz plz plz sout oyt my problem after that i have no purchased any samsung product plz mind it ...............
from your customer
umakantsharma
[protected]

Respected sir/madam,
I have purchase a Samsung TV I got it 3 months back but from last 1 months i am facing a problem with more colors paces, I also complaint to service center and persons come to home but they cant solve my problem . Next time when I again complaint them, they says that they don’t have components to solve my problem . Please solve my this problem as soon as possible. I call daily more then three time but they r no response, my call logged as on 12/01/10 complaint no [protected]. I call again n again Mr yusuf they r service head north Delhi yusuf say your TV r replace, pls sot out my problem.

we have buyed it in nelakondapally,kmm dist,model no:wt7300, 2 months back the company boy had came and repaired the motor..again after 10 days it is not working, we r informing every day for him,but he is not responding.his phone no is [protected], so please take our request to repair our washing machine. our adress: panthangi pavan kumar, opp post office, brahmin bajar, nelakondapally, khammam dist, mobile no: [protected]

I Submit My HDD IN Your Andheri's Authorised Service Center (Vcare Service)
But They Are Give Me Reason Of Custom.
So Pls Send Me What Is Status Of My HDD Or What Reason Of HDD Replaement In Delay

I purchased Samsung semiautomatic Washing Machine Model WT9205EG/XTL(7.2Kg) ON 12.10.08. Within 16 months Machine's spinning motor stopped. On 30.01.10, I have lodged complaint regarding non-functioning of spinning motor. Complaint number is [protected] dated 30.01.10 and confirmation SMS was received at 10:52:49 AM on the same day. I was told, the service center person will visit today i.e 30.01.10 itself.

2. When nobody turned up till 11 AM on 01.02.10, I contacted service center again. I was plainly told by the lady attendant at [protected] that complaint attending period is 24 WORKING HOURS and not 24 hours as I was told on 30.01.10. IF THAT IS SO WHY YOU MISGUIDE THE CUSTOMERS? WHY YOU DON'T YOU TELL CUSTOMERS IT IS THREE DAYS PERIOD?

3. The Sapphire person Mr. Ajay, mobile number: [protected] contacted me at 2 PM on 02.02.10 and told that complaint was received by them, only on 01.02.10 where as I have confirmation SMS of 30.01.10 at 10:52:49 AM. IS IT TAKES 2 DAYS FOR YOU TO FORWARD COMPLAINT TO M/S Sapphire, Your Delhi Agent?

4. Mr. Ajay came at 3 PM on 02.02.10. After examining the Machine, he told that spinning motor needs replacement and he will replace either on03.2010 or 04.02.10.

5. When I contacted on 04.02.10, I was told that spinning motor supplied by Samsung are defective and it will take another two days for new motor's to come . When I contacted Mr. Pankaj, Supervisor, he told that it will take three to four days.

6. When I contacted on 06.02.10, Mr. Pankaj told that he will call back within 10 minutes but no call received. When I again tried to contact Mr. Ajay, he switched off his mobile. Through my friend I got the landline number of M/S Sapphire and rang, Mr. Pankaj refused to come online and gave the phone to Mr. Sandeep another supervisor who told that the spinning motor will be replaced by Monday evening i.e 08.02.10, and today nobody called and nobody turned up.

7. FROM 30.01.10 I ONLY HAD MADE NUMEROUS CALLS TO[protected] AND 30308282 BUT NO CALL WAS RECEIVED FROM EITHER OF YOUR ENTITIES.

8.I have long association with Samsung since 1997 when I purchased Super Horn TV and purchased other Samsung products latteron. At that time whenever I made a complaint, immediate response was there. NOW THE SERVICE HAS DETERIORATED TO THE EXTENT THAT THE CONSUMER HAD TO REMIND SAMSUNG AND ITS AGENT SAPPHIRE. WHY DON'T THE PERSON SITTING AT[protected] AND 30308282 CONTACT THE CONSUMER TO A CERTAIN WHETHER THE COMPLAINT HAS BEEN ATTENDED AND THE PRODUCT HAD BEEN REPAIRED TO THE CUSTOMER SATISFACTION?

9. Is this the kind of AFTER SALES SERVICE YOU PROMISE? IT IS A SHAME FOR SAMSUNG.

Please note that my washing machine is still not functioning and it is already 10 days when I lodged the complaint [protected].

I again request that my machine should be repaired immediately and spinning motor is replaced. I hope you won't disappoint.

Regards
D.K.Sharma
[protected]
[protected]