Samsung India Complaints & Reviews

Respected Sir/Madam,

Myself Imran Khan, I purchased a washing machine from Goel Brothers Bulandshehr u.p., on dated 08/09/2009, the model no. of washing machine is WT8501 and machine no. is W0915ZLS700028E.

After two month of purchasing when i tried to start machine, then machine not start. i did compalaint on samsung customer care number.on dated 01/02/2010, my complaint no. is [protected], somebody who is attended my call he said to me that enginer will visit same day. but engineer did not come that day, next day two engineers came and they checked machine after checking the machine they found a problom. they said to us that machine base is damage, and this will change, u give us a xerox copy of bill and we will change the base tommorow, but after that they never come till date. some time i received call from service center and he told me that base is not in stock and we need 2 or 3 days, after 10 days passed i did not received any news, then i called again to service center and he told me again base is not in stock and we need 2 or 3 days to change the base. after 2 days i called samsung customer care no. and told her ( talking with madam) my problum, she confident me that engineer will visit again today, engineer not came.
Today i call again the call received a men and he promised me that engineer come before 8 pm.
sir/Madam, engineer not came, and i m very disappointed with samsung.

So Pls. help me to solve this problum.

Thanks.

NAME -GAURAV SHARMA ,
IIT ROORKEE STUDENT
I gave my SAMSUNG .M-200 ,CELL PHONE to RK ELECTRONICS D-12, RAMPUR GARDEN BAREILY,( BAREILY SAMSUNG SERVICE CENTRE) on 17-8-09 , got it back after a month,when it was returned its internal antenna was not there ,its hard disk was also ruptured .then i gave it to the MORADABAD
SAMSUNG SERVICE CENTRE,there same irresponsible was there it was not repaired there also .
Now I have again given SAME SAMSUNG .M-200 ,CELL PHONE to RK ELECTRONICS D-12, RAMPUR GARDEN BAREILY,( BAREILY SAMSUNG SERVICE CENTRE) on[protected].
THIS TIME ALSO THEY ARE DOING SAME THING i.e NOTHING TIME LIMIT.
KEEP ON EXCEEDING THE
I request to all the concerned authorities and responsible officers to see into this matter and get it repaired this time
SINCE 5 MONTHS NOTHING DONE

I purchased a samsung w299 dal sim (cdma+gsm) model handset rom bhilai (c.g) rom THE MOBILE ZONE CHOHAN ESTATE. The set is all rigth or cdma users bt i are planning 4 to use it along with gsm it is all [censored] model. this set doesn't spport ur sim card menus like (AIRTEL LIVE,IDEA POWER Etc.) All i want to say is that this handset doen't have any option 4 gsm sim, altough incoming,outgoing is ok with the gsm part. But i[censored] r a retailer then pls. don't buy this set as it doesn't support sim menus, also its musicplayer sound is very low. Overall a very bad combination to use cdma with gsm mode.

I purchased a split A/C 1.5 tons. from SNEHANJALI (The Electronic Planet), Kalyan (W), Dist. Thane, Maharashtra on 02.10.2009 vide Bill No.990315, at that time I have been told that first three free services of every four months will be done by the company, but till date nobody has come to my home for servicing or for demo. As such it is requested to advise the concerned authority to look after my complaint & do the needful. THANKING YOU IN ANTICIPATION

to whomsoever it may concern,
at the onset let me thank my wisdom that I brought a samsung mobile, i had 3 nokia phones already.
Now I brought the phone in April 2009, from Vijay sales- at Navi Mumbai- Mahrashtra.
on 17th feb my speakers were not working, My head set gave away long back I did not bother much. then my screen gave away.
The mobile stopped working fully, right from day 1 whenever I recd a call it would take awhile for the phone to activate & then aftewr some time it would respond.
But once it had totally stopped I decided to go to service centre at Vashi- Navi Mumbai. with great difficulty a could locate it I tried your customer care centre for landmark, however aperson sitting in chennai cannot help.
When I reached your centre I showed my phone to Atul- He mockingly siad oh SGH B520 sir the problem is with chip, then he told me that the center was out of stock, unable to give me clarity on the same, i was not amused at all I said it was my mistake i brought this phone he said yeah, you know this is the response, i tried your website alas there you require BP number & password. I got the BP number where is the password? I have attached the screenshot.now i tried your live chat the person vanished....
tell me if you have made faulty mobile phones with recurring problem of chips where in you get outstocked at all places your customer care person has given it in writing I have the job sheet, why should I not be compensated, Tell me how do I escalte it, my mobile has stopped working, I am suffering losses, unable to communicate, just because you guys are inefficient..... I want you guys to compensate for the same.....tell me how do I take it further-----mu email id is kulkarni.sachin.[protected]@gmail.com,[protected]@gmail.com-alt mobile number is [protected]/ [protected]

samsung b2100 water proof phone has issues with firmware/software , it restarting unexpectedly , and samsung has the worst customer service in mobile division - it will take 1 month to get replacement and some customers are begging/waiting every day to get the their phone repaired.

called up customer care and they gave an outdate contact tel # for t-nagar service center in chennai.

SAMUNG CORBY S 36533 , purchased on 6/12/2009.from K - 16 , lajpat nagar , tin no [protected], invoice no[protected]

No incoming sound coming so I had given To SAMSUNG NEHRU PLACE
since 2/2/10 Work order no1080216 MOB
& requested to replace the phone , as it is in warranty & it is a major problem that the mother board has to be replaced .
There has been no information & I have personally visited 10 times .

The management is so bad at Nehru place , they donot listen to you , every time they say come tomorrow , because no new phone is available . CORBY is
the latest model & is being heavily advertised & so CORBY phones are produced everyday .
The company only needs new people to spend Rs 7,950 & give a worst product ? In these times of recession , they want to make fun of the CONSUMER .
I am a SAMSUNG lover , everything in my house is SAMSUNG , I have purchased a SAMSUNG LCD , last DIWALI , the company can check the records - from AUDIO VOICE LAJPAT NAGAR . BUT NOW I DONOT WANT TO DEAL WITH SAMSUNG .

I am very hasled & harrased , this is not the only thing I have to do , visit samsung nehru place everyday .
so I donot want to deal with SAMSUNG , I donot want a new phone , the company has no after sales service in the warranty period .

PLEASE REFUND Rs 7,950 .00 & just leave me alone , NOW I will be loyal

to NOKIA PHONES .

Thanks

MONICA OBEROI
[protected] / [protected]

Dear Sir/ Madam,

Before sometime I Have lost my Mobile handset(samsung)
, IMEI no.[protected]/501 & having SIM card, In that mobile had a mobile tracker, recently I got a stolen reminder massage from this number [protected] . I need your help in tracking it so I request you to find it out... my phone is stolen near by dwarkamod metro station, uttam nagar, new delhi -110059, So please look the matter ASAP.
thanks n Regards
PREM VERMA
[protected]
[protected]
Add- D 75 A, Mansa Ram Park
Uttam Nagar, New Delhi-110059

We have purchased a double door refrigerator from Samsung worth Rs. 1 lakh just about a year back and recently it stopped working and the service person was called and he said that some part has to be replaced and it's almost 2 months now and he is saying that the part is not available. everyday i call the customer care and they say that they will rectify within 3 hours. but nobody turned up so far. kindly help. this is a research organisation and we need the refrigerator for everyday use to store valuable chemicals. kindly tell us a way out

i have a samsung GT-S5230,my fone is less than a year old and it wont pick up network coverage at all everyone i know who has this model of fone also have various problems with ther fone to what would be the best way to sort this problem,i have already got two replacements of this fone in the same model does any one have any suggestions
luther

Dear Sir/ Madam,
We have purchased a samsung refrigrator and microwave oven dated on[protected] from City Enterprises, Hisar.Its not working from past 5-6 months. so i had immediately placed a complaint to your service centre.Your representative had come and told me there is some problem in the oven and assured that it will be replaced within a week.He had also told that he would call us. The expected call never came .........so I called them up a week later. Next time they behave in such a rude way and told me there can't be any replacement.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........
YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............
I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAY BE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........
With Regards,
Nirmala Dalal
[protected]

No updates as of now.
Who will pay the price for this kind of harrasment and even the mobile is also in the your store.

Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."


----- Forwarded by Sunit Chaudhuri1/India/IBM on 02/21/2010 07:36 PM -----
Sunit Chaudhuri1/India/IBM
02/21/2010 05:53 PM
To
[protected]@ops.themobilestore.in
cc
India Procurement/India/Contr/[protected]@IBMIN
Subject
Fw: In regard to cell phone of Samsung E1107 S.NO: [protected] Purchased just now--Mobile Store.





Rajni,


FYi

Pls help me in this matter...
The set was in the premises of your store only.If while chking the phone in your store before handing the item to the customer, if this thing happens.....



As this hampers the reputation of the organization and bonafide candidates move out.

Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."


----- Forwarded by Sunit Chaudhuri1/India/IBM on 02/21/2010 05:41 PM -----
Sunit Chaudhuri1/India/IBM
02/21/2010 05:34 PM
To
[protected]@themobilestore.in
cc
GVI Helpdesk Delhi/India/Contr/[protected]@IBMIN
Subject
In regard to cell phone of Samsung E1107 S.NO: [protected] Purchased just now--Mobile Store.





This is in regard to the cell phone of Samsung E1107 S.No. [protected] purchased from the Mobile Store Ltd,City Centre New town ,Shop No-C,Ground floor,Atrium,Kolkata Ph. 64587635.
I was badly looking for a cdma phone as i was not getting the battery standby for the no. [protected],which is there in my signature given below.
Thought that this is a solar energy ph, so it will help with a long battery life.
I had to buy 2 phones in 1 month from this store for the GSM No. [protected]. as even a single day backup i was not getting.
So, this time for the CDMA phone i was not ready to take any chance so went for solar energy phone.
Luckily, the cover was opened here once i have paid the amount Rs.2019/-. I found that this is a GSMA phone.I told about this yesterday evening, and they brought the set and even they called me and as assured by me yesterday caming running to take it.
The bill is issued against by IBM address, given in my signature.

I requested to give me another phone and even i am ready to pay more money.
All in vain, as you have process that bill once printed, can not be change.
I don't know, why a bonafide customer was not even getting the proper treatment.

I am keeping the set here only in your show room.


Thanking you,
With Warm Regards,
Sunit Chaudhuri.
Global HR IST (Integrated Services Team)
IBM
Plot No X 1-7, Block-EP/GP, Sector-V, Salt Lake Electronic Complex,
Kolkata-700091,West Bengal,
India.
Email: [protected]@in.ibm.com
Mobile: + 91 ([protected],[protected],[protected]).
To find out your career option with IBM, Visit us at : http://www.ibm.com/employment/in
"DISCLAIMER: The information in this e-mail is the property of IBM and may be confidential and privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. If you receive this message in error, please notify the sender immediately and delete all copies of this message."

Respected sir,
i have a samsung S-3310 mobile handset.when i connect to my pc,my antivirus shows that there is virus in my set.I had format my memory card.but virus is still in my phone.so i want to clear my phone memory,but i have not the security code.can u tell me the default security code.Or, Is there any other way to remove virus from my phone.

REF : [protected]

specific complaint against SUDHAKAR and PRAKASH from Hyderabad.

They are the most unprofessional and irresponsible customer reps I have ever come across.

My fridge was and is still not working. They were assigned on the job. They do not take calls, return calls and even block out my calls.

[protected] and [protected].


I had to call Sudhakar from a mumbai mobile number (he had blocked out my number and was not taking my calls) so that I could talk to him. This is the level to their support. You can verify this with him.


This is going on ince Jan. Today is Feb 20 (there is a bandh in Hyd so no supprt and I understand today). What about the rest of the days??

They took my fridge for reapir and observation and returned after 4 days (i had to keep calling for the status). After that it stopped working completely and is now dead.

I have already spent 2000 Rs and much more on phone calls.

PLEASE ATTEND TO THIS IMMIDIATELY AND LET ME KNOW HOW YOU ARE GOING TO COMPENSATE THE HARRASSMENT. AND WHAT ACTION YOU WILL TAKE>

I WANT A REPLY AND A PHONE CALL - [protected]/[protected].

Chitra

I have recieved This email from email address "c.b singh" <cb.[protected]@gmail.com>

Dear Applicant ,


This is inform you that your Resume has been short listed from Timesjobs.com and after our HRD had been short list you in the company, so read carefully the attachment file.

Thank you
Shally Yadav (Asst. HRD)
Samsung India Limited


SAMSUNG
ELECTRONICS PVT.LTD.

Dear Applicant,

Ref : selection and initial response of your Resume online.

Information for selection of final stage in new Plant of “SAMSUNG ELECTRONICS PVT.LTD.”. The Company Deals in IT, Software, Computer and Electronics manufacturing business. The company offered to the candidates to join as an :- Executives, Assistant Managers, Managers and other Executives post for new established Plants in Delhi, M.P, Bangalore and Pune. The Company short-Listed “85” candidates for the requirements in IT, Production, Electronics and Administration Department.

You are selection according to your resume in which Project you have worked on according to that you have been selected in company.

Your interview will held on 5th of Mar. 2010 in Noida.

You will be pleased to know that Company has advise you in the selection panel that your
Application can be progress to final stage. You will come to Company corporate office in Noida.
Your call letter with Air-Ticket will be send to you by Company HRD. You have to come with Photo-copies of all required documents. First you have to deposit the (Cash) as an initial amount in favor of (SAMSUNG ELECTRONICS) for Rs 3750/- through any ICICI BANK Branch from your Home City to our Communication Department’s Head, Account No[protected] – Name of Mr.Chanderbhan Singh. This is refundable interview security both of condition weather you select or not. Your offer letter with air-Ticket will be sent to your home Address by courier after receiving the confirmation of interview security deposit in ICICI BANK. The TA / DA will be paid to all candidates by company at the time of interview. The Company offered salary for these Post Rs. 21,000/- to Rs. 85,000/- HRA + D.A. + Conveyance and other Company benefits. The designation and job Location will fix by company HRD, At time of final process.

The job profile, salary offer, and date time of interview will be mention in your call letter. Your call letter will dispatch very shortly after receiving your confirmation of cash deposited in ICICI BANK. The last date of interview security deposit in Bank 22th February 2010 before 4.00 pm. We wish you the best of luck for the subsequent and remaining stage. You have to give the information after deposited the security money in Bank to same Email ID of samsung.pvt.[protected]@gmail.com (in favor of SAMSUNG ELECTRONICS calling Email ID). Your letter will be dispatches same time after recd. The security money deposited information by Email.

Thanks


Mrs. Shally Yadav (Asst. HRD)
Samsung Electronics pvt. Limited
Plot No.B-1, Sec 81 Phase-2, Noida
201305 (U.P)
Mobile No.-[protected]

When i call on this mobile no. a girl talking in a very roughly language ......and telling me to deposite money in her bank accout immediately .....

42 inch colour television
Date: 20.2.2010


To
Samsung Customer Service
7th & 8th Floor, IFCI Tower
61, Nehru Place
New Delhi - 110019


Dear Sir/madam,

Sub: PLASM TV not repaired

I am working with India’s reputed corporate . With deep concern, we bring to your kind notice that we purchased, Samsung Plasma 42 inches tv DAWAR INTERNATIONAL Pvt. Ltd. , GURGAON
Right from the very beginning, the product is ok and running properly but past FIVE months its showing a problem, ther are two white line appearing in the panel.
We contacted our dealer and he registered our complaint, after one week mechanic was also come. he was of the opinion that panel has to be replace. as the TV was only one year and one month old. we asked for free replacement. But the gave an discount of 50% on cost, that was agreed. but even after agreement the same has not been repaired till date ( even after 5 month).

We therefore request your good office to take up the matter from your level for early addressable of our grievance at the earliest.

the same complaint has been sent to you office at Korea. i want my product to be repaired free of cost

Soliciting your quick response.

Sincerely Yours,

Alok kudesia
1607 sector 4
gurgaon-122001
[protected]
[protected]

Hi,

It is unfortunate that I had to face tremendous harrassment and reputational loss for buying a refrigerator of Samsung Brand from a Samsung Dealer who cares a damn about the company's reputation and brand image. I have purchased the refigerator from the below mentioned showroom which didnot provide either an invoice or a sales receipt.

Electronic World,
12-2-725/5/A Business Avenue Building,
Opposite Food World,
Rethi Bowli Ring Road,
Mehdipatnam,
Hyderabad 500 028 (AP)
Ph[protected],[protected] Fax [protected]
Email: [protected]@yahoo.co.in


Everyday I had to chase the showroom owner for the receipt and one night the dealer even came to my home address to threaten me. Have tried to contact the local police who didnot file the FIR due to the arrangement, the dealer had with the police. Tried calling the Samsung local office to speak to the Sales Manager but no one was ready to give any details of the Manager. This is my last resort to remind the company to straighten their loopholes and immediately provide a solution keeping in mind my brand loyalty (I have almost all products of Samsung) or else I am moving to consumers forum and would see till the end.....


-Pallav

Dear Sir,

I have purchased Samsung mobile phone (C 3053 ) from M/S GAINDAMAL HEMRAJ, The Mall, SHIMLA on[protected]. It worked properly for six months. After six months, the screen of the Phone has topped working and there was no display on the Mobile. We have contacted the SAMSUNG Service Centre (M/S HIMTECH ELECTRONICS, Ritz Cinema Road, Room No. 302, P.C. Chambers, Jodha Niwas, SHIMLA-171 001 (Telephone No.[protected]. Firstly they have asked to come with Bill of the Mobile. After showing Bill to the Service Centre, they are not ready to check the same by saying that the Mobile has been opened by somewhere else, which is not true. The Phone is within warranty period.

You are, therefore, very kindly requested to instruct your Service Centre to check my mobile phone, which is within the warranty period otherwise our faith in the SAMSUNG Company will be negligible.

An early response from your side is highly appreciated through return mail (ID: [protected]@yahoo.co.in) along with instructions to the Service Centre at Shimla, H.P..

Thaking you,

Yours sincerely,

B.S. NEGI

I had purchased a Samsung LCD TV having Model No.LA26450 (Serial No.12563ZD 800754) vide Invoice No.13274 from Rahul Electronics, F-12, Connaught Place, New Delhi (Contact No.23310751,[protected]. The said LCD is not working properly since 09.02.2010 and I had brought this issue to the knowledge of the Company i.e. Samsung Electronics on the same date vide my compliant No. (BP No.[protected]) and despite of my several repeated reminders till date no action has been called for by the Company and every time I speak to the Customer Care Officers namely Ms.Shanti, Prachi, Priya etc. it was told and assured to me that the problem will be rectified by them within 2-3 days but nothing has been done at last.

Being, a senior citizen and having heart problem i continuously follow up the case with the Company to rectify the problem OR replace the LCD set at the earliest otherwise I have no other option to knock the door of "Consumer Court" for deficiency in services and mental harassment on your part to me.

Y.N.Sharma
6D R Block, Dilshad Garden
Delhi-110095
Contact No.[protected]

Samsung Micro Wave Oven model MW83H purchased on 30 Dec 2008 failed during warranty period. I have registered a complaint with Samsung call center on 27 Dec 2009 and was given a number [protected]. A mechanic visited me on 13 Jan 2010 and reported that the cooling fan is to be changed. Even after weekly calls and E-mails to the call center the equipment is not yet repaired.