Samsung India Complaints & Reviews

I visited mumbai recently and my old nokia CDMA mobile got some problem so had to buy a mobile urgently, got Samsung CDMA mobile SCH-M569. Soon I realized that this is very unfriendly phone software with irritating User interface. After my return back to home I tried installing PC Studio which is even more irritating annoying experience, as it never gets installed correctly on any Operating System (Win XP/ Win 2003/ Win 7), called customer care they didn't had any solution and they suggested to visit their service center. Technical team there at their service center responded like they don't have any solution and they are not able to connect to their PC as well without much investigation they took my phone and asked me to wait for 2-3 days. I am totally annoyed irritated with experience post switch from NOKIA to Samsung. Completely unprofessional behavior of customer care/service center and most unfriendly UI of mobile what else required to know that Samsung is just pushing its sales but not the quality. Nexgt time i would refrain from taking any Samsung product at least before checking reviews. Waiting for results from service center....

Rishi (rishi.[protected]@gmail.com)

I have submitted my new Handset of Samsung in Nirala Nagar Lucknow on 19th Mar 2010 in morning...& i've Calling 2 times..Service Centre's employee asking me for giving some times, finaly he's asking me your handset's mother board is not repairable & please try in other service centres.. .finaly i've not received a proper reply from service centre's employee....My Handset (Corby) is only 1 month old.....It's too confusing situation for me.. .& i am too dipressed for this.
I've never seen this bad type service in my life.. ... ..!!

To
M/s. Samsung Ltd.
Customer Service Department
Sub: Purchase of New Split Air conditioner
Re: Complaint No. [protected]
Dear Sir,
I have purchased new split A/c. SAMSUNG 1 TN 12 FEB(WINE) SPLIT, BIO SLEEP PLUS MODEL having 4 Stars & Batch No. 227, on 8th March 2009 from your dealer M/s. New Shah Electronics, 11/12, Bileshwar Tower, Panch Rasta, Mulund West, Mumbai-400080, vide bill No AE/10793/09-10. The A/c got installed on 9th March evening, and it started. We stopped the same as my granddaughter was having fever as she complained about feverish etc. Next day your representative visited us for demonstration and he showed us as how to operate and showed us the functions of remote control. He was there for about 4-5 minutes with us and he left our home. Then we continued the A/c but it was not cooling and therefore we tried to see whether your person is around but he has already left and therefore we lodged the complaint on your Call Centre No. i.e. [protected]. Your technician visited us on 11th March checked the machine and its installation and said the Compressor is not working, and someone will come and repair it or you will get replacement of the same. Again on 12th I got a phone call from your office and told me that as per their procedure one more technician has to confirm & will check the Machine and if he confirms that the compressor is not working you will get replacement of the machine. Accordingly one more representative visited and checked and took some details and gone away promising that the compressor is not working and you will get replacement within 2-3 days time. Then again on 15th same person came back on the pretext that he forgot to take down the Serial No. of the Machine. Again I got phone call on 15th from your office that somebody will come and collect the machine for repair, on 16th March. That time I told that I do not want that machine to be repaired but I want new machine as replacement, as this has not worked for half an hour also. Still someone called us on 16th and wanted to check the machine, that time my son told him that your company is going to check and check only or going to get us proper functioning machine, he said his superiors has asked him to do so and he is doing his duty. Then he also did all the checks and told that you will get the replacement. Again on 17th I called your office about the status of my complaint, and expressed my frustration on them, that they said they will transfer the line to their technical dept, but no one came on line from that dept., and they said your problem will be solved next day, i.e. today.
But I do not know how long they are going to replace my machine. Mean time I was daily following up with the Dealer as well and requesting them to follow up with the company for replacement of Machine.

Before buying the said machine I enquired in the market as to which machine I should go for and I got SAMSUN BRAND and I was suggested to go for this brand. Accordingly I checked in the market prices of all other brands also and even though your brand costs are 10-15% higher to others still I bought the SAMSUNG and now I am repenting on my decision. If I had bought some other brands I could have taken cool air from day one of the purchase.
Now I want to know are you people serious about my complaint as 15 days are already gone but my A/c is not working or shall I have to go for other options like returning the SAMSUNG AND GO FOR OTHER BRANDS. If I do not get replacement today I will return the said machine to the dealer and get other machines of other brands.

Yours truly

Shivaji Narale

There is a Samsung Max handset which is not working. Its being shown at Service Centre and declared DOA but replacement has not been made till now. Kindly do the needful to get it replaced....

Dear sir,

Greetings!!!

I have purchased new samsung duos touch (cdma + gsm) sch-w299 on 9th february, 2010. with cost 10150.00 inr.in the beginning i thought
The piece is new and my hand is not friendly on the same handset so i am facing problem, but the reality is the piece is with full of problems. for the
Ame i contacted to customer care, i was replied that its a gsm + cdma so the functionality is the same as you are facing. its a manufacturing style
Not a problem. i was socked because i am facing following problems from the beginning:

* slowly working (got the reason due to both sim operating in the same phone it takes time to operate)
* entry in phone book additions takes 5 - 10 minutes for single entry and if it hangs, i ll have to restart phone by removing the battery. because no other alternate lefts to operate phone again. (my side problem & customer care side its perfectly ok because the processor of the phone is slide slow)
* to open a image folder takes 10 minutes and for ruining the same it takes 5-10 minutes to change images. (customer care side you ll have to scan with anti virus and you ll have to format the same and restore the files again problem ll be resolved automatically) (i do the same the problem as early as in beginning)
* when i inserted all the three things (gsm card + cdma card + mmc) the phone is working extremely slow like after giving one operations i ll have to wait for 3-5 minutes.

For the same problem i was not getting perfect answer from the customer care, i provided my hand set to the majura gate, surat. my person was informed that the phone is perfectly working but user have not aware to use the phone so they may facing problems.

So i register my complain via website with the complain no (bp no.) [protected] (transaction no. is [protected]), so i was informed that i ll have to provide my handset samsung duos touch to majura gate,
And i did the same as informed by mr. harshil from samsung india-gujarat-ahmedabad. then after i am in touch with mr. janak thakkar. he is the very gentle person and i provided the piece with the problems. they accepted the piece with the problems and assured me to resolve the problem by re-installing the software. mr. janak informed me
To take the phone with in next working day. so next day i collected my hand sets with the same problem, i again nformed to mr. janak for the same, again they have to re-install the software in my handsets with the same job cards. after second installations of the software, when i faced the same problem mr. janak informed me to change the sim cards may be due to not matching frequency i am facing the problems, i changed my both sim cards but the problem is the same as early. so for the problems i informed
Mr. janak again, samsung team informed me to put the handset again in the service centre they will change the all hardware. i provided my handset again to the majura gate customer care, after 3-4 days i take the delivery of the phone with the same problems with new installed hardware, software (and my new sim cards and formatted cards).

With all the above problems i informed to mr. janak, for the resolve the same and provide me the perfect solutions. he ll arrange my talk with mr. sandip bhatt, (manager from ahmedabad of samsung). mr. sadeep required 1 week to talk with technical team, to develop new software for my problems to resolve the things and if required then improve hardware of the phone also. and then they ll get the things done for my phone and there is no surety whether my handsets problem get resolved or not.

Means the samsung team doing full of experiments with the customers payments, if customer satisfied then its oke else i dont know wat is the result.

Here i am providing you the some o[censored]nsatisfied customers for the same phone with almost same problems:

Http://www.consumercourt.in/mobile-handset/6983-samsung-mobile-sch-w299-autoswit...⇄

Http://www.fixya.com/support/t1888070-bought_samsung_duos_touch_sch_w299

Http://www.naaptol.com/features/55956-samsung-sch-w299.html

Http://www.consumercomplaints.in/complaints/samsung-cdma-mobile-sch-w299-c171028...⇄

I am not satisfied with the services offered by samsung india, on my payments since last one month with full of mi's behave of samsung team. so kindly suggest me what to do with the same.

With regards,

—
Thanks & regards,
—
Rohan thakkar

well myself yamini mishra...my brother bought samsung sgh-b520 mobile for me on 10 feb and since the day i added images and music to its memory card it hangs out whnever i listen to songs or view images...also it takes abt 15 to 20 seconds view a image...

apart from this its memory card clip was also broken...and we went to the shop on 25 th feb they just formatted my phone and memory card ...and when i told them that i dont have time to come again and again to solve this problem...they told me to go to service centre but i dont have so much time to go and sive my phone and wait for days...also i sent this complaint to samsung 2-3 days before but had not received any mail till date....also this cell takes abt 6 min to send msg to 5 people .....and whenever i get a msg from airtel of 2,3 or 4 pages my cell gets hang....and i had to take out my battery...

i had talked to the shopkeeper within15 days from the date i had brought this set..they could have changed the set but still they are telling me to go to service center but i live in roorkee and the cell had been bought from meerut where i live....if a customer byus any product noone wants to see the service centre so soon as in a month or even a year but i had to face such problems.....
my home address 3,kailash puri ,meerut

I purchse mobile model no SCH-F339,SI No 00000IDA26D60 on 06/02/10 from Jain Electronics Bhayander Thane.And my mobile display gone blank.Dealer told me for the service center and I deposited it in your service center FRASLIN TECH CARE PVT. LTD.Mira road east thane.Reference no of the said custmer care is 3197/17.03.10.Can you please help me sort it out earliest.

I purchased a samsung Fully automatic machine in december 2007
model no : WA85TPLEC/XTL, but within two yrs I encounterd a problem , when I switched on the machine , it is not running or working rather only sound was comming, then i made a complaint to the company , the executive came and he gave me a shock that motor has gone and I need to change it, My doubt is whether the life of a motor in samsung washing machine is only for two yrs????, because I have a Whirlpool washing machine in my mother's house which is running without any problem for ten yrs, and they have not changed a single spare part till now except they have serviced thrice or twice . Why it has happened so, What is the life span of a motor in a washing machine, why there is diff between other company and your's, Pls clarify.What precautionory step I have to take inorder to avoid this
Though if motor has gone , i asked the executive to change it , he visited on 11/03/2010, but till now I did not get any revert Regarding this .what is status , Why the sevice is so poor.I have mailed two times to the customer care , thrice i called customer service people for the status but everyone are giving commitment oraly and nothing is happening.Pls register my complaint.

Regards
Karthikeyan.V

Sir
I have submit my Samsung HDD in new Delhi service center on 16th Jan 2010 and till now they are not provide me any kind of information about my hard disk now they r going to gave me my HDD on 24th march but they r not gave me warranty of that period in which they keep my hard disk with them as there in not my fault then why 2 month warranty deduct from my warranty and I haven’t use the hard disk
I talk to their senior but they are not gave me any satisfactory ans.
Please help me

TO WHOMSOEVER IT MAY CONCERN,

This is with reference to my job no [protected] dates 4/12/2009.
I had called in for a service on this date and ever since my call is not closed.

After 2 months( which is very very late) , I received a panel and your engineers came to fix it at my residence. However, when they opened the panel, they found that it was not compatible with my TV model. Whose fault is this? Aren’t you supposed to do it in the right manner? Now it is past 3 months.

The executive whom I spoke to, told me that he will make his senior talk to me or get back to me. But he failed to do so.

Firstly, what is disappointed is the product failing due to no reasons. Secondly, the service that I get from samsung is absolutely ridiculous. It is me who calls in every time for the status and I do not get back the call. Every time the executive says that he will get back or call me back , but that never happens. Remember that samsung is not doing any favour to its customers. The company is supposed to provide a service of your product.

End of the day, it is the customer who is suffering waiting for the closure of this call.

Emailing 'shakila.[protected]@partner.samsung.com' does not help as they do not reply.

I had purchased household goods worth more than Rs.1,30,000 from M/s Gopunandilath G-Mart, Edappally, Kochi on 6..11.2009 including 2 Nos. 1 Ton and 1 No.1.5 ton A/Cs of samsung make. One of the A/Cs was not giving cooling and a complaint was lodged with M/s Gopunandilath on 23.2.2010. Not only the response for aftersales service was very poor. The service people used to telephone us after a week on every day asking for the route to our house in Perumbavoor and every time they told us that they are coming to attend the complaint in an hour. They put us on tenderhook till 9.3.2010 keeping aside all other engagements irrespective of the fact that we were pursuing the complaint with M/s Gopunandialath on a daily basis over phone. Can any business house afford to give such a poor aftersales service, that too by a newly opened business House? Had they attended the complaint promptly I could recommend the product as well as the shop to many others.

A Kitchen chimmeny was also purchased the same day. Out of all the items, I was told that only the installation charges will be extra for ACs and all other items are inclusive of installation charges. But the Chimmeny installation people phoned us and demanded installation charges and they misbehaved on phone with my son in my absence. The matter was taken up with Gopunandilath and they had send a man after 15 days of purchase and for that I had to pay additional installation charges.

Now I feel sorry for selecting a Samsung product and that too from M/s Nandilath G-Mart. Yesterday I posted a comment on similar manner in their site where they said the comments may be moderated by their editors. Today I have opened their site again and surprised to see that my comments are not appearing in thier site. Does it not mean that only the comments that praise their business will appear in their site? I could even go for consumer case for defficiency in aftersales service with Gopunandilath as well as M/s Samsum.

I appeal to all those who read this, please do not step into M/s Gopunandilath even by mistake and burn your fingers. They are eyeing only on your purse and the moment a material is sold they turn their back. Customers are taken for a ride.

Dear Sir,

I hope I could have said that I am proud owner of one of the Samsung Product, unfortunately the first purchase of mine for this brand has left me with a bad taste in my mouth.

I have recently (Sunday 7 March 2010) purchased a Fridge 190 Litre from Dawar's Open World (Plaza, Gurgaon). As a case with any customer, I had compared the prices for the them at various location (including Reliance Retail) and Dawar's seems to be the providing a good deal, however with a different colour. The last model which I selected was in Lily Black colour with Glass shelves, stand and vegetable tray partition. Prior to this Dawar’s said the their price for Lily Black model will be higher than Reliance Retail. However, Reliance Retail doesn’t have the same in ready stock, whereas the Dawar's Sales Guy confirmed that they have this in ready stock and also they have option of colour which could reduce the price.

To this sales trick, I had gone ahead and once again visited Dawar’s. Though they don’t have the fridge in display at that time, but the Sales guy confirmed that the fridge that you have seen is exactly the same. However, if you choose a different colour (he presented me with 5 colour option, all the while confirming that everything in fridge except the colour is same) the price could be brought down. We finally agreed for a Grey colour which was coming out to be even cheaper than Reliance Retail Price. All this while, even when we have asked for numerous time, why such difference, he has said that all that is making the price fluctuate is the colour alone, not a single thing in the interior or exterior will be different.

Finally we have booked the fridge and got it delivered a day after (Monday 8 March 2010). However, the first thing that we have noticed is the badly damaged carton (the bottom part of carton is almost missing and whatever was left was heavily soaked). When pointed out, the delivery man said that due to shower a day before the bottom is wet: can you believe this that the warehouse doesn’t have proper drainage. Also the carton was not sealed by tape or by anything else, it seems that it was open already. Further, when he has opened the fridge, we pointed out that there are differences, like:

* Absence of Tray Cover (Half one) on Door Side Shelves
* Wire Mesh Tray instead of Glass one
* No partition in Vegetable Box
* No Stand

We have promptly pointed out the difference to Dawar’s World via phone to which they have said that these thing doesn’t come and company sometimes changes the interior. As Tuesday is close, we couldn’t meet them. In between on next day, the Samsung Service Engineer came and installed the fridge, however he said that though I have installed it, you can complain about the same on toll free number (Initially customer care also were not agreeing to register a complaint saying that its between Dealer and Customer and company has got nothing to do with that, finally they did and that is how I got the BP number). Today again I have tried to talk to them (Dawar's) but they have said that if you want to have all these things, we will replace the fridge but the difference of Rs. 1500 needs to be paid by you as it is different model.

I simply feel cheated, that to lure the customer they have sold be a inferior model (don’t even know what they have charged me for) after promising to deliver the better model, and all the while Samsung is not taking any responsibility for their dealer's behaviour. Now Dawar's are saying that the model number in your bill says this only. I just want to ask the Samsung authorities that how come the customer will know the difference between YBMS or WLBX or whatever. They rely on store that what they have seen is what the store is putting in bill (may be with slight change because of colour option) and the same thing will be delivered.

Request Samsung to intervene and resolve, or the scrupulous dealers are making a bad name for company with the company all the way favouring these wrong tactics by keeping silent and not acknowledging the customer.

I am waiting for a response from Samsung authorities before I should go ahead to protect my consumer rights.

Mr. S H Oh, Managing Director,

Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19

DEAR Mr. S,H. Oh,

LED UA32B6000VVMXL ..........THIS MODEL IS NOT TRACABLE ON YOUR WEBSITE.?

A. IT IS SHOCKING TO NOTE THAT EVEN YOUR CONTACT DETAILS BY VOICE OR FAX #S ARE NOT UPDATED ON YOUR COMPANY'S WEBSITE.
B. IS THIS THE NEW SYSTEM TO KEEP CUSTOMER AT A DISTANCE BY SAMSUNG????


[protected] Forwarded message[protected]
From: Er. GOPAL K. SAHI {Mobile 91 [protected]} +[protected] <[protected]@airtelmail.in>
Date: Thu, Mar 18, 2010 at 9:25 AM
Subject: RE: REMINDER--III.. LED SAMSUNG UA32B6000VVMXL Sr. # 13753ZESA00047 HAVING CHIPED OFF OUTER BODY. Sorry no results were found for "UA32B6000WMXL" / Sorry no results were found for "UA32B6000VVMXL" http://www.samsung.com/in/support/howtoguide/supportHowT
To: "Mr. S H Oh, Managing Director, SAMSUNG India Electronics Ltd" <support.[protected]@samsung.com>
Cc: SAMSUNG INDIA <[protected]@in.samsungmobile.com>, "Er. Gopal K. Sahi" <[protected]@gmail.com>



From: Er. Gopal K. Sahi [mailto:[protected]@gmail.com]
Sent: Thursday, March 18, 2010 9:08 AM
To: Mr. S H Oh, Managing Director, SAMSUNG India Electronics Ltd
Cc: SAMSUNG INDIA; Er. SAHI "SHI"+V.E Group {+[protected] M.T. +[protected]}
Subject: REMINDER--III.. LED SAMSUNG UA32B6000VVMXL Sr. # 13753ZESA00047 HAVING CHIPED OFF OUTER BODY. Sorry no results were found for "UA32B6000WMXL" / Sorry no results were found for "UA32B6000VVMXL" http://www.samsung.com/in/support/howtoguide/supportHowTo

REMINDER--III
On Wed, Mar 17, 2010 at 3:27 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
http://www.samsung.com/in/support/howtoguide/supportHowToGuidePopup.do?howto_gui...⇄ 21, 2009&page_gb=D&model_name=&type_ia_cd=02010000



On Wed, Mar 17, 2010 at 3:12 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:

On Wed, Mar 17, 2010 at 2:16 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
UA32B6000VVMXL ..........THIS MODEL IS NOT TRACABLE ON YOUR WEBSITE????????????????????????
On Wed, Mar 17, 2010 at 2:07 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
VIA E-MAIL, FACSIMILE & REGD. A.D.

Mr. S H Oh, Managing Director,

Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19
STEP 1...THROUGH .. <support.[protected]@samsung.com>,

DEAR Mr. Oh,

I THINK NOW THAT WE AS A FAMILY PURCHASED THE PRODUCT IN QUESTION UNDER INVOICE # 30973 DTD. 19TH JAN. 2010 BY MISTAKE & HAVING OVER CONFIDENCE IN YOUR CIOMPANY'/S PRE SALE & AFTER SALE SERVICES.

IT PROVES NOT ONLY PUSHING SUBSTANDARD PRODUCTS BUT FAILING IN SERVICES TOO AS PER INDIAN CONSUMER PROTECTION ACT 1986.


AFTER GETTING DEFECTIVE PRODUCT & REPORTING TO CUSTOMER CARE, HOW SELF WAS HANDLED WAS A EXTREMELY BAD EXPERIENCE..
THIS IS FOR YOUR INFORMATION SO THAT YOU ARE NOT GETTING A SHOCK ONCE SELF MOVE TO CONSUMER FORA AS PER CONSUMER PROTECTION ACT 1986.

AT 16/03/2010 COMPLAINED TO[protected] PUJA WHO DROPPED THE LINE ????????????
AJIT AT 10:45
HIMANSHU
TECHNICAL CELL PUJA
A PERSON VISITED & CONFIRMED THAT YES THERE IS & HE WILL REPORT TO HIS MANAGER.
IT WAS ESCALATED THROUGH GORAV AT 6:45PM.
ON 17/03/2010 ONE Mr, SHARMA MT.# [protected] CALLED AT 10:36 AM & CONFIRMED THAT HE WILL DISCUSS TOO.
SEEING SUCH ATTITUDE WHICH IS NON CUSTOMER FRIENDLY SELF WAS AGAIN FORCED UNDER THE CIRCUMSTANCES TO COMPLAIN TO C.CARE TEAM LEADER Mr. BIJU.
HIS HANDLING CUSTOMER WAS NEITHER EXPERIENCED NOR IMAGINED THAT TOO BY A MNC.
*********THIS ALL REFLECTS THAT NO BODY MAY BE QUESTIONABLE OTHERWISE CUSTOMER CAN NOT BE HANDLED THIS STUPID WAY.
***EVERY ONE SUPPORTING OTHER INDIAN TO SAFEGAURAD THEMSELVES.

LAST BUT NOT THE LEAST THERE IS ONLY ONE PORT FOR CONNECTING SATELLITE DISH & OTHER NORMAL AVAILABLE ACCESSORIES NOT CONNECTIBLE.

I LOOK FORWARD TO YOUR RESPONSE.

With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}

Er. GOPAL K. SAHI, B. Tech. 1971
Ex. GM - M&M, Dir. Hero Group

I purchased 2 SAMSUNG Window ac's from Vijay Sales, Santacruz, Mumbai. Inside of about 7 months from date of purchase, both Ac's had gas leakage issues. One had other problems too. At this time, we had requested Vijay Sales as well as Samsung to replace the AC's since they seemed defective to begin with. We were told to watch for some more time.

These were repaired by the company at time because the machines were within the warranty period. We were charged for the gas charging though.

Few months later, the same problem occurred in BOTH ac's again, and again the Samsung service center was called and again they repaired and charged us for the gas and repairs. At this time too, we had asked Vijay Sales as well as Samsung to replace the AC's since they seemed to be having a recurring problem.

Few months later, again the same issue has taken place and we asked the company to repair or replace the ac's since both had been giving the same problem from the 1st year itself.

All told, we have had the same problems repeating 4 times since we bought both brand new ac's and have spent a huge sum on repairs.

We would like to have you take Vijay Sales and Samsung to task for selling sub-standard air conditioners.

I had bought a a Samsung 37 inches LCD in dec, 2007, as soon as I bought it there was a problem with the display and sound, it was corrected with a replacement of a part without any fee as it was in warrentyperiod, it worked fine however in late 2009 there was a problem agan wherein power supply was correct however display and sound were not working, I called up samsung customer care, they sent a representative and the issue was corrected without replacement of any part, then on february 19, 2010 I called up Samsung customer service stating exactly the same problem, they sent a representative, upon checking the issue, he told the part would have to be replaced, I said then replace it, since 21/02/2010 I did not rec. any call from the customer care, I called customer care I was given a run around but wasn't told about the status of the part, then finally, I went to samsung customer serivce centre in gurgaon sector 31, they instead of giving me a viable solution told me to get a copy of the bill and te will apply depriciation and refund th money, I do not want a Refund, I want the issue to be corrected or the complete money refunder that is Rs 64000, which I paid for, after going through all that hassle I also want compensation for all the trouble, I have DTH service, I am paying for the service on daily basis although I cannot view telivision, PLS ASSIST.

I purchase Samsung L700 Mobile from M/S A & A Raj, Patna with Bill Receipt No. 566 Dated 03/12/2009. Battery backup of mobile was poor from starting. On complain in January 2010 a stroke was given in my battery at Samsung Service Centre, Ashiana Plaza, Exhibitin road Patna. Again complain for poor battery backup at same centre on 11/03/2010 my battery changed. At present I am using very normal talk time but my battery backup is about 16 hours.I am confirm that I have been supplied second hand battery in next time.

I,pravin kumar attri had purchased a samsung mobile phone s7330 on[protected] at faridabad.the phone started to have multiple problems 20 days back.so,i went to the samsung service center at n.i.t faridabad.but instead of sorting out the problem they told me to come after one week.again i went there after one week.this time their behaviour was really bad.they told me to go anywhere i wished to.they refused to entertain my problem and behaved badly.in the whole service center ,i couldn't find an educated employee to sort out the situation.the whole service center was nothing but a bunch of goons.i have been a loyal samsung customer for seven years and i have purchased many samsung products and never faced such a situation.currently my cellphone is at samsung service center nehru place,new delhi.let's see what happens. TO WHOMSOEVER IT MAY CONCERN.

WITH REFERENCE TO THE ABOVE SAID SUBJECT, I HAD PURCHASED THIS PHONE ON 26/12/2009. WITH IN 3 DAYS OF PURCHASE I FOUND THAT MY PHONE IS NOT WORKING PROPERLY. THE PROBLEM IS THAT I WAS NOT GETTING TV OUTPUT FROM PHONE. I WENT TO THE SHOPKEEPER HE TOLD ME TO GO TO THE SERVICE CENTER. ON 1 JAN 2010 I WENT TO SERVICE CENTER AT RADHU PALACE, LAXMI NAGAR, DELHI. THEY ASKED ME TO COME NEXT DAY. NEXT DAY I.E. ON 2 JAN, THEY REFERED ME TO THE MAYUR VIHAR PHASE – I, DELHI SERVICE CENTER.
ON 4 JAN WHEN I CONTACTED THEM, THEY TOLD ME THAT THEY DO NOT HAVE FACILITY TO CHECK THIS PROBLEM & I HAVE TO DEPOSIT MY PHONE & TV OUTPUT CABLE WITH THEM. I INSISTED TO CHANGE MY PHONE AS I HAD PROBLEM IN MY NEW PHONE. THEY REFUSED IT STATING THAT THE PHONE CANNOT BE REPLACED AFTER 7 DAYS OF PURCHASE. WHEREAS I HAD CONTACTED LAXMI NAGAR SERVICE CENTER ON 1 JAN THAT IS WITH IN A WEEK. I HAD CONTACTED SAMSUNG CUSTOMER CARE REGARDING THIS ALSO MR. ARUN ([protected], SERVICE MANAGER, MAYUR VR. PH-I) BUT THERE WAS NO RESULT. AT LAST ON 6 JAN I HAD DEPOSITED TV OUTPUT CABLE TO BE CHECKED. IF TV OUTPUT CABLE HAD NO PROBLEM THEN I THOUGHT I WOULD DEPOSIT MY PHONE.
THIS CAN GIVE YOU A GLIMPSE OF YOUR CUSTOMER SERVICE. NOW STARTS CUSTOMER HARRASMENT. ITS MORE THAN 2 MONTHS MY TV OUTPUT CABLE HAS NOT BEEN RETURNED. EVERY TIME I CALL THE SERVICE CENTER I AM TOLD THAT IT WOULD COME BY NEXT WEEK & WE WILL INFORM YOU BY PHONE. I HAD CONTACTED SAMSUNG CUSTOMER CARE, THEY TOLD ME TO CONTACT MR. SUMIT SETHI ([protected],AREA SERVICE MANAGER, DELHI). I HAD CONTACTED MR. ARUN 3-4 TIMES & EVERY TIME HE TOLD ME THAT I WOULD GET THE CABLE IN 1-2 DAYS. NOW FOR THE LAST 10 DAYS HE IS NOT EVEN PICKING UP MY PHONE. AFTER IT I HAD CONTACTED SAMSUNG CUSTOMER CARE TWICE, THEY TOLD ME THAT I WOULD GET A CALL WITHIN 24 HOURS. BUT IT NEVER CAME IN LAST 5 DAYS.
KINDLY LET ME KNOW WOULD I EVER GET THE CABLE RETURNED SO THAT YOU CAN DEPOSIT MY PHONE FOR MONTHS TO BE CHECKED. KINDLY LET ME KNOW IF THIS IS YOUR CUSTOMER SERVICE POLICY. OR IF YOU HAVE ATLEAST SOME COURTSEY FOR YOUR CUSTOMER KINDLY DO THE NEEDFUL.
CC : MR. RAVINDRA ZUTSHI (DY. MD) by regd. post

I have purchase this mobile today only & I found the that this mobile is not getting synchronized with my PC.I searched it out on the web for drivers & also pc studio but all fail ....then I come to know this product having the genuine problem in it as all the Corby users having the same problem as i faced...............

Hi,
I am copying below for your information an email I sent to [protected]@buysamsungmobile.com (unfortunately not delivered) which would explain in full my complaint. The DD for Rs 9,799/-- (uncashed I presume) has not yet been returned to me inspite of my express instruction to that effect. I should highly appreciate your early appropriate action in the matter. Kindly acknowledge receipt of this email and confirm that action is being taken.Thanks and regards.
Dr Nilakanta Rishikesh

Nilakanta Rishikesh <[protected]@sunrise.ch>
[protected]@buysamsungmobile.com

date8 March 2010 14:02
subjectMy Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
mailed-bysunrise.ch

hide details 8 Mar (7 days ago)


Hi,
It is some months since I placed my order online above, which you
could not execute in time due to delay in receiving my DD for Rs 9799
/ - Issued by State Bank of India payable in your favor at SBI a
branch in Mehrauli Road (Gurgoan) and sent to you by Speed Post on
June 8 2009th However, the DD was finally received on 20 October 2009
as evident from the email from Mr Rohit, which (together with my
reply) I am copying your ready below for reference:

"FromRohit [protected]@cafegadgets.com
Rishikesh toNilakanta <[protected]@sunrise.ch>
date21 October 2009 07:55
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
Hi Nilakantha,
Greetings ..
We received the demand draft yesterday evening, request you to kindly
confirm that what to do next?
Draft Shall we ship the product or gadget or need an alternate to
return back the demand.
Best Regards
Rohit Yadav
Crazy Pricing etail Pvt Ltd. ..
[protected]


Rishikesh fromNilakanta <[protected]@sunrise.ch>
toRohit <[protected]@cafegadgets.com>
ccvarghese.kuruvilla @ sbi.co.in21.10.2009 and
date21 October 2009 09:00
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed
Hi Rohit,
Thank you for your email of even date conveying the good news that you
have finally received the demand draft for Rs 9799 /--.. Since you
were not able to supply the product in time due to the non-receipt of
The DD, I bought the same product from a retailer in Trivandrum before
I departed for Geneva. I would therefore request you to kindly return
The DD for
Rs 9799/-- to the following address:
State Bank of India
(Att: Mr Varghese Kuruvilla
Chief Manager)
NRI Branch
LMS Compound
Trivandrum-695 033
Kerala State
Thank you. By copy of this email, I am informing
Mr Kuruvilla to expect the DD from you shortly. Best wishes and regards.
Dr Nilakanta Rishikesh "

Inexplicably Mr Rohit did not return the DD to SBI, NRI Branch,
Trivandrum, as he had offered to do in his email of 21.10.2009 and as
specifically requested by me in my email of 21/10/2009. Please find
below a copy of my latest email to him with regard to his
non-compliance in returning the unused DD:
"FromNilakanta Rishikesh [protected]@sunrise.ch
[protected]@cafegadgets.com
date28 February 2010 13:28
subjectFwd: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed

Hi Rohit,
Town in Trivandrum I am back on my annual visit to my home. Mr
Kuruvilla, manager of SBI, NRI Branch, Trivandrum tells me that he has
not received back the uncashed DD for Rs 9799/-- from you (see
relevant e-mails of 21.10.2009 forwarded to you herewith for your
ready reference). Kindly return the DD (by registered post) without
further delay, to me directly, if you so prefer. I should appreciate
hearing from you confirming positive action on your side. Thanks and
regards.
Nilakanta Rishikesh "

I have not yet had a response in any form from Mr Rohit. I am
therefore perforced to bring the whole matter to your attention so
that you may kindly take appropriate action to have the unused DD
returned to me or the manager, SBI, NRI Branch, Trivandrum without
further delay. Thank you.
Nilakanta Rishikesh