Samsung India Complaints & Reviews

Sir,
I bought a samsung microwave oven on 12/02/2010.Its model Name is 103VD model No is 21437 DASB00017T.I bought this microwave oven from Santoshi TV Centre.ShopNo.16, Stadium Complex.Township Ojhar, Tal Niphad, Nashik-422207.His telephone No is [protected]. I could notice that there is a gap in the door in hinch area and door is loose from the hinch portion. There for you may replace this with any other convection 28L model.(I think it is your design poroblem).

I have purchased a airconditioner from Bindra electronics from chas ,Bokaro steel city and they have assured me before that it contains in built stabilizer. so kindly covey me whether they are correct and i have done a genuine buy. model no is AS182UGAXSTL (outer unit) and model no AS182UGANSTL(innner unit).

sir,
i have samsung hitron television.
in this i am not able to change the channel. if i use remote or tv switches the same existing channel keeps on repeating. the channel changes only i restart the tv after switching off. can u guide how i can rectify the problem or which device i ve to change and how much it will cost to me?

Sir, i bought samung corby pro handset on january. as i tried to open airtel portal website (live.airtelworld.com) it shows a blank page. i contact airtel customer care many time but they are unable to resolve my problem, so wt shud i do now' plz hlp me sir and solve my problm as soon as possibe.
thank you!

the samsung mobile i bought is not working properly from the day i bought. i had visited samsung service center but the person over there could not find solution instead of solving my problem he added more problems in the handset.
when i told him to solve it he is calling me a fool who dont know how to operate the mobile.

I had a samsung semiauto single tub karizma model washing machine. Recently a problem of humming sound is coming from the motor. I lodged a complaint (No. [protected]) on 21.02.2010 thro' the toll free number. The complaint was directed to the Service center located in Kukatpally, Hyderabad. This center has responded on 24.02.2010 and came out that the motor of the machine to be replaced. Inspite of daily followup to the call center & the service center even after 12 days after the complaint, the service center is not in a position to solve the problem (the required spare is readily available). After sales support of Samsung is the worst. 3 years back I had similar experience with PC monitor of this brand. I appeal all that not to go for this brand just for the after sales support is the worst.

Myself Bala working in a MNC company,chennai.I bought a Samsung LCD TV(22 inch) on Oct 2008, i planned to fix the LCD tv in the wall for that i raised a request(BP No. [protected]) for wall mounting. When i called samsung customer care centre the replied with all my details of address and purchasing date and they said me our service engineer will contact u shortly, i got surprised and thought work will complete quickly.I thought service engineer will call then we will tell the address change details.
I waited for two to three days i didnt received any call from samsung service executive. Then i called again customer care centre, after called them again i heared all those things(my name ,address details, Mobile number) then i refered the BP number. Suddenly CC excecutive told sorry for the inconvienience ur request will be reaolved shortly.I provided the new address details for wall mounting. I Received SMS from samsung CC as ur query has been resolved shortly.
I waited for another 2 days no reply.Again i called and explained all the story again. i received same reply.But Engineer not visited. Got frustrated and requested CC executive to give line to any senior officer. I m diverted to senior officer, but he talked arogantly and kept the phone without responding in good manner.After 1 hr i received a call from Service engineer(Mr.Srinivasan) and they visited my home at 7:30PM in the evening and after asking TV warranty card he told this purchase date of this TV is already passed 1 yr so u have to pay 1050Rs.Suddenly i shocked and asked him to give a line to senior officer. He called and his senior officer(Mr.Murali) talked with me and he is telling Cost will be Rs.900. I m confused(Mismatch in charges) because last 15 days this customer service centre persons told there is no installation fee for wall mounting. Also on purchasing time no dealer informed me that wall mounting installation will be chargeble nor the service man came for demo last year also not informed me about the charges for installation and now customer service executive also not informed about charges. Moreover without explaining, service engineer left the premises suddenly.
Again i m tracking the Samsung CC for solving the problem.But they didnt even i would like to pay the charge.

Very frustrated customer. For last 15 days i m tracking samsung customer service centre for fixing my LCD tv in the wall.But the issues still not resolved.

Compalint number1: [protected]
Complaint number2: [protected]
Compalint number3: [protected]
Complaint number4: [protected]

A Victim still waiting for TV installation.

Dear Sir/Madam,

Good Afternoon,

That I have purchased a Samsung mobile handsetmodel no. F 480 ([protected]) from HOT spot (Cellucom Retail India Pvt Ltd, E 7, Main Market Kalkaji, Near Subka Bazzar, New Delhi 110019. I have demanded for the touch screen mobile with the motion picture facility & a feacher of Best camara quality, which contains the system like : when camera/ mobile shake during the taking picture Picture has to be captures a real time & clear visibility like cyber shot may be must from the customer relationship/ sales executive on dated 04.03.2010 at 7:30 PM through bill no. 3456 of book no. 70.

He says that This handset will provide you all the feachers that I have demanded from him. But at 9:30 pm at the same day I have checked it out & found that picture turn burse when camera mobile shake & there is no real time working & clerity was also burse.

That time the said shop was closed & I called to the shop no in the monring at almost 11Am - 1 Pm, I have complaint telephonically & ask them to come shop & replace the same mobile with the mobile that I have demanded & I was ready to pay the extra add cost for the higher range/Value mobile. But they have refused to do so. Also I have ask them to write on the bill that "They (Shopper) are not going to replace the mobile". The did so.

Now I am suffer by them So Please resolve the matter & compensate me with the value of Rs. 11500/- + value of harrasment (i. e. Rs. 15000/-) that I have paid & also punish them to compensate for this fake commitment for the said product & make sure that no customer will suffer in future by them.

Sir/Madam

I had purchased a samsung Mobile phone vide model No SGH J800 on 24/4/2009 from QRS, retail Ltd,MG Road, Trivandrum, Kerala. On the month of October,2009, one side of my head set was not working and i went to the customercare service centre at "Mereena Electronics", the exclusive samsung service center at T.C 28/986(1),SWARA46,Sreekandeswaram,Thiruvananthapuram. After examination they said that headset was out of stock and asked me to come after one month, i request for the registration of the complaint but they replied that this is only a minor complaint and there is no need of registration. Believing the words of the servicemen i came back to the service center after one month, af that time also they made me believe that there was no stock and they asked me to come on the 5th of february, 2010. On 5th day of Februrary, 2010, they made a further examination of my head set and said that they are giving warranty of head set only for 6 months.this fact was not mentioned anywhere in the warranty paper. So kindly give direction to replace my headset within 10 days, otherwise i will take appropriate legal action Before the Honorable Consumer Dispute
Redressel Forum, Trivandrum

I had bought a 40 Inch Samsung LCD TV (Model No. LA40B550K1RLXL) from Aditya Vision, Patna on 24th December 2009 for which I paid Rs. 70000. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice. One of the Service Engineers visited my premise and suggested me to change Satbiliser. I changed the Stabiliser the very next day. Again after a week, I started experiencing the same problem. The TV used not to start in the very first attempt. I called up the Service Engineer and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and declared the TV to be defective. He suggested to get the TV replaced. This all happened in the month of January 2010. After that I have been making follow ups with Service Engineer and Aditya Vision to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story. I am working with Idea Cellular Limited. I was not in a position to afford a TV of Rs. 70000. I purchased it from a Private Financer (Elite Leasing) @ 21% Interest p.a. I am paying Rs. 5000 p.m. for a TV which I have not been able to view. This has led to mental agony on my part to the maximum.
No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. I have written so many mails to Samsung but all of them are in vain. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am not looking forward to replacement of my defective TV now. I want these buggers to pay me a compensation of Rs. 1 million for all the mental harassment and agony that I have been going through for last two months.
You are the only hope where I have pinned all my hopes to get justice of this issue.
Looking forward to your help.
Thanks and regards
Manish Kumar Verma
Idea Cellular Limited
1st Floor, Sumitra Sadan,
Boring Road Crossing, Patna - 800 001
Bihar
Phone Number - +91 [protected](Mobile), +91 [protected](Desk).
Email - manishkr.[protected]@idea.adityabirla.com
[protected]@gmail.com

We purchased samsung fully automatic top loading washing machine in 2006 October. In last december due to some reason the IC in the top operation panel is spoiled.Even the customer care has no idea the reason for that. When called the samsung customer care initially they told the part will be replaced, and after 2 months finally they said that manufacturing of that part is stopped. Now they said they can only give the depreciation cost up to 55%(not sure how much they come finally) once we give back the existing machine.

I dont understand how come after just 3 years they stop manufacturing the parts. What happens if the parts are spoiled by some unavoidable circumstances. Is the life of the samsung product just 3 years? what action should i take inorder to get proper justice.

Thanks

Dear Sir/Ma'am,

I had submitted my Tata CDMA mobile handset on 3rd August 2009 for repairing which was not under warranty, but till date I have not been given back my handset. First they said it would take 2 months as they would raise request to their corporate office. And whenever I visited service center they gave me another date and excuse. Thus, it has been 7 months, but no reply. During this time period I was very mentally harrased by service center people. Neither I could purchase new handset nor I was alloted any other handset for temprorary use. Kindly help me either to get my repaired handset or compensation.

I will be very thankful to you.

With Regards,
Sugandh Chhetri
[protected]@rediffmail.com
Mobile: [protected]
Bhopal (M.P)

I am using a samsung corby txt and i am unable to connect my phone to pc through PC studio, when i try to do connect i am getting a error message like: drivers not found is there any way i can connect my phone to PC. Please Help..

Sir ,
I purcased a samsung microwave oven from Santoshi TV centre, ShopNo.16, Stadium Complex, Township Ojhar, Tal, Niphad, Dist Nashik-422207 on 12 feb 2010. Micro wave model No is 103VD slno.21437DASB00017. After full payment I payed I got a defective peice. Its door hinjes are loose after closing micowave.Waves can leak from the loose door, It is very dangerous to operate the microwave. Even after two weeks no one came from company for installation. I really feel cheated.

Dear All,

My father have bought Two Samsung Camera ST50 from Mustafa Market, Singapore and now due to some problem I have given it to Samsung service Center in Ahmedabad for servicing. As per policy they are asking for the bill but I am not able to locate my bill/Invoice as it seems that I have lost he same. I have the Tax refund Receipt as issued by Singapore govt. but they are not ready to accept it.

I have forwarded the mail to Mustafa Market customer care division, Singapore regarding the copy of bill/Invoice (Invoice No. CA-28204) but there is no response. I have also mentioned the serial Number of my camera and told the Samsung service station to get the copy from Samsung Company as they have the data of every product sold by whom and who has bought it that would give them the clarification.

I am stucked up wit the same and can’t get any solution. I have been to Ahmedabad thrice and still don’t have the solution to it.

I have the box pack and with serial number with warranty card. Still Samsung is not ready to take it for servicing in the warranty period.

Request you to kindly help to resolve the same.

Regards.

Ronak Thakkar.
+91 [protected].

have bought Samsung Corby Pro (GT-B5310) on Jan 29, 2010 but till date I am unable to connect the phone to my PC through software named 'kies' provided with the set. Further not able to connect to internet by using 'Bluetooth' connection. I have being trying hard, loaded and reloaded their software 'kies' but could not succeed. Same thing using bluetooth, my other phone is working well but 'corby Pro' is not able to connect to net. Please Help!

I purchased a samsung camera in Singapore in april 2009. The warranty card specifies a warranty of 1 year. I had to take the camera for service in India. The warranty card specifies a ' LIMITED INTERNATIONAL WARRANTY' . The service center refused any service within warranty stating that the warranty card has not mentioned the countries where this warranty can be provided stating that it is a limited warranty and may not be applicable in all countries.

I asked for the definition of limited and asked for the countries where it should be applicable. No answers on that. In effect though the warranty card says there is International warranty,with no mention of countries, Samsung would refuse service everywhere and anywhere. I have no warranty at all to sum it up.

Please help with this.

Regards
Gowri Sekarbabu

Dear Sir,

Myself Pooja Katke, I have submitted my passport application form on 25th feb 2010 in tatkaal scheme & you have committed me that i will get my passport on 4th march 2010, but i am not getting my status online yet, as i require my passport no. & issue & expiry date by 3rd march 2010, i need to give this detail to my company as they are sending us to bangkok on 8th march 2010, please do the needful
File No. THN T006819

Thanks & Regards
Pooja

Sirs,

I bought Corby speed (Recommended by TATA INDICOM's site) for my tata indicom pre paid connection. Upgraded my sim to OMH. But TATA zone, MMS and internet not working. I have already made desperate attempts to get the problem resolved through TATA and Samsung helplines but in vain.

Samsung replaced the handset also after I insisted for the same but that too was of no use.

TATA Helpline (Through Messages) suggests that TATA ZONE restored and I should enjoy the network.

I have been regularly complaining since[protected] to them. THey say everything is fine as per their records.

My browser seetings as mentioned in the phone are :- Profile name : OMH, Home URL : http:/da.tataindicom.com, PPP Digit : #777, PPP user name : (Blank), PPP Password : (Blank), PPP Auth Type : (Blank), Proxy : Enabled, PRoxy IP Address : 172.23.252.15, Port : 9401, Proxy ID : (Blank) and Proxy Password : (Blank).

Would you suggest them to show me any Corby speed with OMH Pre-paid sim on which TATA Zone, MMS or Internet working.

Please contact. My number is [protected].

Respected Sir,
This is to inform you that I am a Senior Citizen and I had purchased a SAMSUNG WT9200 WASHING MACHINE ON 09-07-08 + SAMSUNG REFRIGERATOR from HARI ELECTRONICS (C4 & 5 Sec 15 , Om plaza, Near HDFC BANK Vasundhara Ghaziabad (U.P).

From Day 1 the washing machine is malfunctioning and more than six times the company has send their engineer to repair the machine but still the machine has not stopped troubling.I am an OLD WOMAN/ A SENIOR CITIZEN and because of this machine Iam very much troubled and facing a lot of problems in washing the clothes.
But other wise the refrigerator is working fine
thanks and regards

Ms.Sudarshan Kumari
15/60 Vasundhara Ghaziabad
ph:9810664/[protected]/[protected]/[protected]