[Resolved] Samsung Double Door Refrigerator Model Silver Nano — Lower Portion not working | |||
Dear Sir, Our Samsung Double Door Refrigerator Model Silver Nano was not working properly. Though the Freezer (Upper) Portion was all fine there was no cooling in lower portion. Upon calling Just Dial an official from M/s Cool Way, Shop No. 286, LIC Colony, Mehdipatnam, Hyderabad called us and came next day. After inspecting the unit he changed one fan and thermostate and charged Rs1800/=. We were told to start the refrigerator after 1 day. Next one week it worked fine but then again same problem arose. Upon calling the official at Cool Way another technician came. Changed the fan and one more part, charged 800/-. After 15 days same problem came and it's almost 6 months but the company is not traceable! Please do the needful at the earliest Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
7 Comments | |||
Comments
Double door Refrigerator — FREEZER NOT WORKING
This Double door Refrigerator of L.G make is not working properly.There is no ice making in the deep freezer.No response is there in-spite of many reminders to your service team.Customer,
Sanjay Jajodia
M-[protected]
Though after making several complaints was refrigerator was repaired, it has again stopped working for last one month and there is no response to my complaints.
The surprising this is that when we connect the cord to main only Bulb woks - no sound, no cooling no body heating up, still electricity meter runs as if refrigerator is working at the fullest!
Pl look into the matter ASAP.
Devendra Sharma
T-2, Third Floor, Lakshmi Residency,
1-7-139/77, SRK Nagar, Zamistan Pur,
Hyderabad - 500 020 Andhra Pradesh (INDIA)
Phone: +[protected]
Mobile: +[protected] / +[protected]
Email: hyd.[protected]@gmail.com
The surprising this is that when we connect the cord to main only Bulb woks - no sound, no cooling no body heating up, still electricity meter runs as if refrigerator is working at the fullest!
Pl look into the matter ASAP.
Devendra Sharma
T-2, Third Floor, Lakshmi Residency,
1-7-139/77, SRK Nagar, Zamistan Pur,
Hyderabad - 500 020 Andhra Pradesh (INDIA)
Phone: +[protected]
Mobile: +[protected] / +[protected]
Email: hyd.[protected]@gmail.com
double door fridge — fridge is not working
i took one double door fridge in april now its not coolling i m facing many problems...azeem rehman
d 4 street no 5 markazi chowk
front of shahid roti wala
jafrabad 110053
mob no [protected]
/[protected]
/[protected]
I am having the exact same problem with my Samsung Silver Nano too. I just called someone from Justdial list, they asked for Rs2100/- for parts and Rs350/- for service charge. The guy on phone says, they've been doing this, so no need to check the fridge physically they know what is the problem with these symptoms. They will replace timer, heater(I guess its the thermostat he is taking about) and one more component I can't remember. I am not sure if I go for it or not, after seeing your posts, I guess you still having problems even after replacing all the parts.
-Ravi
-Ravi
So, I was able to fix my problem (temporarily this time, will fix it permanently soon). I've called couple of repair men and got simple answer from them that, they will come and replace timer and some other parts, they are aware of this problem. I was not satisfied with that answer, before even checking my fridge and giving me proper information what could go wrong, and what type of fix they are going to apply. They are just telling me over the phone to replace couple of parts and that would cost me around Rs2, 300/-
So as any other consumer who doesn't want to get ripped off from these unknown repairs, and who wants to save themselves from these mysterious repair men. I've watched couple of youtube videos, and found out that this problem that I have, occurs 99% of the cases because of the timer problem (this doesn't mean timer went fault), when the timer stops at some point, from that point, your fridge stops defrosting the freezer compartment and due to that, the air vent's (cool air flows from freezer to refrigerator area through these vents) will be blocked with ice. So the cool air is not flowing into the refrigerator from the freezer, that's why your freezer seems working perfect but the refrigerator area won't cool down. What I did was, I opened up the freezer and refrigerator back panels and immediately found out that I too have this defrosting issue, the air flow channels/vents were completed blocked with frozen ICE. So all I had to do is, take my fridge out into the balcony and pour some hot water through those channels/vents, it cleared all the ice and the vents are not clear. While I was at it, I spent few more mins cleaning the fridge. Then other instruction I got from youtube was to reset the timer manually so it may start working again. So I did reset a knob that I saw on the back panel of the refrigerator, but it turned out to be the temperature setting knob not the timer I was looking for. I realized this after putting everything back together. So I decided let it run for few more months, and when I run into this same problem again, I will open up the back panels again then I will look for timer.
-Ravi
So as any other consumer who doesn't want to get ripped off from these unknown repairs, and who wants to save themselves from these mysterious repair men. I've watched couple of youtube videos, and found out that this problem that I have, occurs 99% of the cases because of the timer problem (this doesn't mean timer went fault), when the timer stops at some point, from that point, your fridge stops defrosting the freezer compartment and due to that, the air vent's (cool air flows from freezer to refrigerator area through these vents) will be blocked with ice. So the cool air is not flowing into the refrigerator from the freezer, that's why your freezer seems working perfect but the refrigerator area won't cool down. What I did was, I opened up the freezer and refrigerator back panels and immediately found out that I too have this defrosting issue, the air flow channels/vents were completed blocked with frozen ICE. So all I had to do is, take my fridge out into the balcony and pour some hot water through those channels/vents, it cleared all the ice and the vents are not clear. While I was at it, I spent few more mins cleaning the fridge. Then other instruction I got from youtube was to reset the timer manually so it may start working again. So I did reset a knob that I saw on the back panel of the refrigerator, but it turned out to be the temperature setting knob not the timer I was looking for. I realized this after putting everything back together. So I decided let it run for few more months, and when I run into this same problem again, I will open up the back panels again then I will look for timer.
-Ravi
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+91 89 3993 9899 [Customer Care]
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Samsung Co. Refrigerator — Door not working properly
Our Address:Moiz A Halela,
4, Henry Road,
Aamer House,
Mumbai -400 001.
Tel: 22040369
22840344
23429561
Mob:[protected]
Please do the needful and oblige.
Thanking you