Samsung India Complaints & Reviews

Hello
My phone is creating hang problems.so i decided to take it to company and they said that they will change my phone's board and they took one month for this but even after that it is creating problems. So what should i do i had buy this phone two month back.please help me i buy thhis cell from my poketmonry if it doesnt work so what to say to your conpany

Dear Sir,

with due respect,my name pankaj jarial buy a new samsung mobile at date 15.07.2011 from "The moble store limited,online plaza adj centurion bank of commerce,vishkarma chowk,gill road,ludhiana(PB). i have bought samsung mobile GT-C3222 . i have bill of this mobile.But your samsung mobile set very bad & unsufficient.I think all samsung mobile company are cheater ,fraud and very bad.my handset no onnected with PC .The PC suit provided by company un comfortable,it means samsung co.like as china co.i will publish in news paper agst samsung co. fraud & cheat possion.
please give me compensation agst this samsung mobile & take case agst samsung mobile co.i m attaching my samsung invoice.My cell no.[protected] and my e-mail id- [protected]@yahoo.com

with regards,

Pankaj Jarial

Dear Sir/Madam

I have already placed a complaint against Samsung Mobile co. with regard to the Samsung Galaxy pop SCH 1559. It is an android technology CDMA handset.
Its been three months I have purchased this mobile but I have been struggling with this handset very badly.
There is no Internet access packages through this mobile in the Reliance Sim card.
Same with the Tata Indicom Sim card, when i have checked it shows please check Internet settings.
None of the Electronic Intelligent helping me out..not even Samsung Service center nor the Reliance web world.

It is worth of 10,000 Rs. mobile and I find that the company has made a blunder cheating in producing this product.
I humbly request you to kindly take action on it. and help me out with this problem.

I will be very much grateful to you.
Thanking you.

With Regards,
Rev. Thomas Samuel
([protected])

Dear Sir/Mam,

I had brought samsung handset modle no B5722 (Serial No - RP7B257201B, IMEI - [protected]), from Vijay Sales Borivali (W),. wide there invoice dated June 30, 2011.

From July 13, 2011, onwards the camara of this handset found not working, then I took it the shop, where i Purchased & asked about replacement but they refused & replyed me go to service centre. then I approvched to Master Care Services at Borivali (W), (authorised Samsung Services Centre), the service centre told me it would take 10 days time for repaire. Now they are telling me it will take another 15 days time to repaire.

I wondoring, why samsaung cant replace the handset? that it is only 12 days old, then what about the Gaurentee & Warranty?



Ashok More
[protected]

Dear Sir,

We purchased a refrigerator from M/S Prince Electronics, Station Road Kalwa, Thane Maharashtra,

pin-400605 samsung dealer vide bill no: 19009 dated 11/5/2011

On 15th July 2011 in the morning refrigerator suddenly failed to work and complaint was lodged

vide Complaint Ref No: [protected].

Your Service Engineer visited us on 15th july 2011 at 8:30 pm and told us that switch connected to

refrigerator is not working and he had told us the switch to be repalced was not avaibale with him

as he didnt had any spared one at that time So he told us that he will attend to same on 16 july

2011 i.e next day.
Then on 16th july 2011 he visited and came with switch and then he checked again he told that the

compressor of the Refrigerator is failed.
Then we told him that we want the Replacement of the Refrigerator immediately because its the new

one and we dont want it to be repaired.
We have been calling to samsung customer care since 16/7/11 continuously till today and got reply

from the customer care executive that case of replecement has been forwarded to the seniors and will

get the replacement feed back till


by 20/7/11 evening. Till today we have not receieved any

communication for the replacement of Refrigerator as it was told that we would get the confirmed

feedback till 20/7/11. So its an earnest request to look into this matter and arrange to repalcement

of Refrigerator immediately with out any further delay.

We have patient at home and medicines needs refrigeration, see we are suffering a lot please do the

needful.

Thanks

Mohit Sood
12/102, Nisarg Co-op
Society, manishanager,
Kalwa, Thane-400605

mob-[protected]/[protected]

I have purchased a samsung chat 322 phone on 18/07/2011, but on 19th i found that the network of both the sim's automatically drops at irregular intervals. On 20th morning i took the handset to service centre where after checking they told me to leave the phone for repair. But I resisted the same as the phone was only 2 days old. So they offered for replacement after talking to the service incharge of the area. I also spoke with the service incharge & he rendered full cooperation to me & got my handset replaced with a new one. I m thankful for that but on receiving the second handset i found the same problem of network drops with the new handset. again i contacted the service center & service incharge & they have asked for 7 days to resolve the issue. I m waiting for the same now. But my complaint is if there is some problem with the handset then why has the company not recalled the handsets & why is it selling in the market. Every service team member is trying to help me but no one has a concrete solution to the problem. if at all i need to exchange the handset i have to compromise both on price as well as choice. So SAMSUNG people why i have to compromise for company's fault. If somebody listening & can help me please call me at [protected]/[protected].

I bought 2 Samsung Window Air Conditioners (1 Ton each, Model No: AWT12ZK) on 1st May, 2008 (Invoice No: GR/03589)

I am extremely dissatisfied with the performance of one of my window air conditioner as suddenly cooling went for a toss in the month of May, 2011.

When I registered complaint at Samsung Helpdesk (Call Center), one of the engineers visited & gave me an estimate of around Rs 2800=00 for replacement of gas in AC.

I fail to understand how come within 3 years of buying this branded product, there could be an expense of around Rs 2800=00 which I need to take care of & that too when I have used this AC at optimum usage (1 hr daily only during summers).

When I called Samsung Helpdesk to make them aware that they should get my AC repaired free of cost as I am not going to foot the bill of Rs 2800=00, the supervisor informed me that it is in hands of local service center located in Kalyan.

Helpdesk Supervisor transferred my call to Samsung service center located in Kalyan but they flatly refused to repair my AC free of cost & they told it is in the hands of Company to do so.

No one is ready to take the responsibility & I am extremely disappointed the way a branded product like Samsung has performed.

I request you to please look into this matter & get my AC repaired at the earliest possible which will keep my loyalty with the company.



Dear Mr. Sunil,
As discussed in the morning, at the time we attended the complaint our service centre gave you the estimate of around Rs2200/-.

But as a special case service centre offered you a discount and total estimate was 1650/-.

In addition to that i have offered you another discount and total estimate is now of 1280/-.

Kindly confirm these estimate so that we could proceed further and complete your aircondition gas charging work.

So your AC can make operational.



Regards,
Anil Kamble
[protected]






Dear Mr. Anil,

There is no question of paying a single penny to get my AC repaired. You will have to bear the full expenses to get it repaired at the earliest possible failing which i will have to take this matter with honorable consumer court.

The reason is simple, your product has not delivered as per the expectations from a brand name like Samsung.

As i made myself clear during our last telephonic conversation, i have used my AC with optimum usage since the day i have purchased it (approximately 1 hr per day only during summers) & i have also regularly get it serviced by your professional service engineers which can be verified by having a look at my AC by your service engineers.

I have taken all possible care of my AC but still if it is giving problems then Samsung as an organization needs to take care of it.

It's not that i cannot afford the expenses for repair, however the point is that i as an consumer preferred to buy Samsung AC at a higher price as compared to other local AC's or other brands in the market, is just because i trusted your brand power & wanted my piece of mind with the best performance which unfortunately your product has not delivered.

If I as a consumer am paying higher price & going ahead with brand, then what i am expecting in this scenario is the least.

I hope you will understand & will get my AC repaired free of cost at the earliest possible to avoid any further inconvenience to me.


Regards,
Sunil Lalsinghani
[protected] / [protected]

We bought our refrigerator from Samsung in June 2010. Though it is a frost free refrigerator we are facing a lot of problem with ice formation in the freezer since May 2011. It was within the one year warranty period, so we lodged a complaint with the company service center. since two months the complaint still remains unresolved. Every time the company sends new person to have the problem fixed. Every executive of the company gives us a different reason for the problem and asks us to change some part or the other which we have been following. But after the entire exercise the problem still persists.

My family members have been calling them religiously everyday but their response is deteriorating. In the recent past they are assuring us to send a company representative but no one shows up. if we call one executive named Rajkumar(mob number:[protected]) who had attended to our complaint for a week earleir, he says that his area of work has changed so we need to go back through the entire exercise again.

I am a doctor by profession and I am unable to give so much time to such irresponsible company service centers. I am taken a back by an international company like Samsung having such manner less and non-committed service executives.

I am frustrated and I had no choice than to write in this forum with a hope that my problem my get resolved.

Thanks

on 12-7-11 i had given my samsung handset chat3222 to samsung service centre at master care servicies b-6 shroof appt.sodawala lane opp prem nagar borivili-w as my phone was dead
when i submitted my phone i had along with given my baterry and back cover .and on 20-7-11 when i went to galerry they are saying they battey and vover waas given back to me . in their work order no 24541 / 12-7-11 it is written no back battery etc
the pepole are also rigid and do not respond properly same problem was their with 2-3 other people ther
i have heard that they take out original batery and sell
so lpease help me to fight againt such cheaters who take away original spares of mobile


from sameer.c.mehta
mumbia-67
ph:-[protected]
samsung chat 3222

Sir had buy this set on this march.and till than i am unable to download any file by any web browser.i also try customer care but they dnt help me.i want my money back

Dear Sir,
I had purchased a mobile phone of Samsung (Model # SCH-F339, FCC ID # A3LSCHF339) from Hot Spot (District center branch, Janakpuri at a price of Rs. 8500/- on 10th May’10.
I am facing lots of issues since day one I have bought this phone, I have started facing an issue that music player takes a lot of time to open and load, I went to your service center in District Center, Janakpuri but never found it open on time which is 10AM IST, at last after four times I found your service center opened and when reported that issue they said that it’s a known issue in Samsung Corby, hence I should take it in a way that you are providing a faulty product to your customers(Which is really shocking), I also reported four other faults with this that the ear phones not working, battery is not giving proper back up, touch function of the phone is not working and speakers making crackling sound intermittently, for other issues after a long discussion your service center agreed to fix the fault but asked to deposit my phone for 15 working days and to give me a new ear phones at the same time as ears phones were not available in stock, but while I was discussing my issues to them I saw many people coming and asking for their phones which were deposited more than 2 months back, and that’s why I didn’t had courage of giving permission to deposit my phone, later they promised to give a phone call when they will have a spare phone but no one called for almost one and a half month, I went there again and after a long discussion again they replaced the screen and battery of my phone and gave it back to me in six hours without fixing the speakers issue as speakers were not available in stock as well as the new ear phone set(Receipt of said service is attached), but still the issue was not fixed and I went back after taking third leave from my work especially for this phone (which I think was one of the most ridiculous thing I have purchased in my whole life), they then said that they have to upgrade the software and need to replace the motherboard which they cannot do again in few hours and need the phone to deposited for 15days but they do not any spare phones available to provide and will call me back once they will have it, it was hard to believe that someone will call me from Samsung but still I believed and guess what, I am still waiting for the call and no one called, now when I went there again the service center was closed, I went to hot spot and they asked to go Moti Nagar service center where the owner said that they have nothing to do with this and asked to contact Mr. Ansari on his mobile # given by the owner of Moti Nagar’s service center as they cannot either provide me a new headsets nor they can fulfill the commitments given by the owner of another service center, I then called Mr. Ansari who was the regional head of Samsung mobile as per Moti Nagar service center’s owner but the way he talked and answered my question it was completely disgusting, refused for any help and asked to write an email to your support email address on website and hung up the phone, I later received a caIl from one of the Samsung executive who asked me to take the phone to their newly opened service center in Janakpuri , I went there and the was promised a call back today on Wednesday(20th July’11) to confirm if they have the parts from Samsung or not which can be replaced but as expected no call came, now I am now completely disgusted with the services and support I have received from Samsung. Now my phone has stopped working completely as battery doesn’t work for more than 1 hour, touch function is not functioning properly, new ear phones still not provided and music player still takes time to load. I am aghast by the conduct and behavior of Samsung, claiming to believe in ethics and customer friendly behavior Instead of admitting the defect and deficiency in service, and ensuring that no such calamity occurs in future, the response of Samsung has been most pathetic and condemnable. I have a part time business as well to take care hence I have now purchased a new blackberry just because I cannot afford to use this faulty phone any more as its not only giving me mental stress but also affecting my business as well. I want to register a legal complaint against Samsung for providing these kind of services and wrong commitments made by their service centers owners.

Regards,
(Karan Tandon)
273, 2nd Floor, Site – 1
Vikaspuri
New Delhi
110018
Mobile: 0-91-[protected]

Mobile stolen need to block
Shahid Ali
Today(19/07/2011)Somebody has stolen my samsung chat222 mobile..

so i need to block mobile.
IMEI number
[protected]


contact== ali.[protected]@gmail.com
Can Any Body provide information??...

i bouth n new samsung galaxy pop s5570 on 14th july 2011 just 4 days back. and today my phone is not able to charge. even the usb is not detected. so charging via usb is invalid for nw. what should i do.?? i want a replacement ! in just 4 days a handset starts showing troubles. and even the battry life sucks... ! and it takes 4 hrs to recharge completely .
revoke asap.!

I purchased a Samsung Corby mobile from Dombvili on 11th April, 2010. When I call comeone I can hear my voice repeatedly. I complained to their service centre and they take two weeks after servicing also the problem is not solved. Now guarantee period is over they are telling that the body of the mobile should be replced and the cost is Rs.1500. I fed-up with the mobile and want to dispose the same.

Reference Complaint no. [protected] dated 11/7/2011 & 15/7/2011 we complaint the problem with one double door Refrigerator located at Rel Infra Guesthouse at Raghunthpur Municipal Community Hall, Dist - Purulia and requested to attend. Till day nobody attended the problem.

We condemn such poor customer service of SAMSUNG company being a renowned organisation.

Regards,

P K BANDOPADHYAY
Dy. General Manager - Administration
Reliance Infra Structure Limited
19/07/2011

ALWAYS SHOWS "LIMITED SERVICE"
My samsung mobile model SGH-X620 , IMEI NO 351597/01/012075/6 always in limited service mode in all type of company sim like bsnl/tata. when we start our mobile limited service only is disply on mobile set & no outgoing and no incomming is happened on the set from last 5-6 months.

SEKHAR SUBBA
MOB NO [protected]

I’m using Samsung S8300 since last 1.5 years but now I start facing camera problem in my handset and for which I went to Samsung service centre on 28th December 2010 in Kalkaji New Delhi 110019. There they took my mobile and committed me that they will get repaired it within 15 days. And in between I had not received any confirmation call from your service centre, when I went to your service centre on dated 18 January 2011, I was shocked that my handset was in same condition as it was before. They had returned my handset by saying that they don’t have desired parts to repair my handset. I took my handset and came back to home and when I switched on it. I found that Samsung service centre engineers even not affixed my handset panel properly due to which my camera button is also stopped working. Even after all that I had again given my handset to Samsung service centre in June and they had returned it to me on 2nd July with my LCD replaced but gifted me with one new problem that whenever I press my lock key my handset awake by own as it is not properly functioning. On next day on 3rd july I told Samsung service centre manager about same but he is not ready to agree with me and said that my handset already had this problem. I agree if I had this problem in my handset why it would be not told to me. Even at the time of submission of my handset they had given me estimate of approx Rs.[protected] for replacing LCD even after that they had replaced one more part in my handset without my concern. When I told them to repair it then they told me that for this problem they need to replace my handset mother board and for which cost half of the mobile handset cost. If my handset had such a critical problem than why would they let my waste money on lcd replacement and all. I had very bad experience with Samsung even after purchasing such a costly handset. I don’t know how they people will treat with the customer who used to buy their economical handsets. Samsung service centre executives don’t have manners of how to talk to the customers even they are ready to fight. Its not all, I had done mail to customer care of sumsung on 7th July and in reply they told me that they had forwarded my issue to their department but yet on 18 th july I didn’t get any mail or call from them. What I can I say to their employees, service centre, if their customer support are all time sleeping. I suggest please do not buy Samsung handset they are providing very poor service. They used to replace the part with which problem exists rather than taking any solution to repair it. I had attached their mail & payment slip.

Hi
I buy the SAMSUNG GALAXY POP GT S5570 phone from Pune ( Aundh) since 15 days.
But from first day I am facing the problem with battery Life.
It got drain with in 3-4 hours and takes 4 hours for charging. I tried all option, by switch off Wi-fi, GPS, 3G and bluetooth as Brtghtness also then also I am getting only 4-5 hrs. of bcakup, after that it is fully drain.

Finally I come to conclusion that I would like to change the Phone with repalcement.
Please, provide the help and do the needful.

My contact number is [protected]

Regards,
Dinesh.

Hi..,

Few months back I have purchased a new Samsung SCH-F219 handset and is using R-CDMA connection in it. Within a few days of the purchase, I observed tha my system is getting automatically restarted whenever I am trying to start FM Radio in it. The same problem persists when I am using the Media Player.

I have already used the Master Reset command but alas,it prooved to be of no use.

Not only this, whenever I am using the Media Player or any other apps that has been given, the menus of the apps stops responding until and unless I restart my system. When the system is restarted I find even the wallpaper of my system gets changed to the dafault one.

Kindly, sort out the problem ASAP.
You can reach me at : [protected]
or drop me a mail at : s.k.[protected]@aol.in

I would like to lodge a complaint against VISHAL ELECTRONICS operating in KOLKATA(WestBengal). They are a registered dealer of Samaung Mobile Phones. On 16/07/2011 I bought a Samsung GALAXY POP GT-S5570, product code: [protected]. After purchasing when I tried to operate it, I found that it had already been used, because I found some videos and pictures of someone's house in the phone's memory card(Free with the handset). moreover the box was not properly sealed. So I have been sold a second hand product at the price of a new one.

I would request you to look into the matter and take necessary steps against the dealers, who exploits customer and harms the goodwill of the company. If possible, I would request you to cancel the dealership of the above mentioned store. Please ensure that I an duely compensated.

Hoping that some promt actions will be taken.

With Regards:

Swagato Ghosh.

Email: swagato.[protected]@gmail.com