Samsung India Complaints & Reviews

Hi,

I have bought a 40 inch Samsung LCD in 2009 Oct, and in early 2011, just after few months after one-year warranty, my TV started showing white screen. I called up customer care, the representative visited and the only solution he had was to get the Panel worth Rs 22K changed. I read on the internet and suggested him to check the TCON card. On this, he agreed and came back after few days and insisted following up, with a TCON card and it did not work. The only solution now was panel change. But my screen was fine I could see the menu, and browse, how can panel go bad. Finally I forgot about this and after few months came across a technician who claimed to have fixed LCDs. He opened my LCD, did a PCB cleaning and Wow my LCD is in perfect working condition, no card changes no panel changes.

Had it been one off case I can overlook but similar thing happened with one of our relative. Again Samsung wanted panel change but actually the power card was bad and they got it replaced and TV is just fine.

My question is why is Samsung not fair with its customers?

I demand an explination why was panel change required when alternatives were possible.

Plus customer is so helpless after investing in expensive LCD worth Rs 50K that Samsung is taking them for a ride.



I did write them the above mail and got a very disheartening response stating just few words that thanks for your feedback. But I deserve a better action.

Please help me get some justifiable action on this.

I bought a Samsung handset B 3410 on 26th Jan 2010 . Since June11 the set started giving trouble . I immediately sent it to the Service centre SABSONIC which is at 12 Loudon street , Kolkata on 29th of June'11.
After about 10 days , the set was handed over . I paid Rs 664 towards the repair of the set.
When the set came back on the same day , the set started giving another set of problem like the icons were jumping around . I again sent the set to Sabsonic and they gave back the set charging me Rs 1700/-
However , the problem persisted and I again sent the set back to SABSONIC .
They repaired the set fully and asked me to collect . This time they did not charge anything.
But now a different problem has surfaced the set that the exit button is not working.

Now I have lost all confidence in Samsung Products . Its after sales service is one of the most lousy ones I have ever seen . To my mind the service people are deliberately spoiling the set to get the set for repairs again and charge .
Now I have decided to go to the consumer court and also mention my state in all the newspaper so that people should be aware of the sad state of Samsung service sentres.

Call Nos are as follows
a) [protected] - 29th June
b) [protected] - 20th July
c) No money charged . Job sheet taken back
d) SAB /592E/70 - 30TH JULY .

sir,
maine samsung gt c3222 mobile 25/06/2011 ko kharda jo 5 din mai hi kharab hogaya 02/07/2011 ko service center jama kiya fir 2 din me kharab ho gaya fir 07/07/2011 kiya kai bar kharab hua hai fir 15 /07/2011 ko samsung care jama kiya jo mujhe 10 din bad mila hai jo fir kharab ho gaya hai mai pareshan hun service centre bar bar jakar
mobile no [protected]
samsung care [protected]

LCD TV - Unacceptable Repair Cost
The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019


Reference: Purchase of LCD TV from Ponnemoney Marketing Private Limited via Invoice No 3998
Subject: LCD TV – Model No LCD 40A 450, Serial No 12313ZES901711J,

Dear Samsung Authorities;

I wish to state that the LCD TV in question was purchased by me from Ponnemoney Marketing Private Limited via Invoice No 3998, 15 months back – 26 Feb 2010.

I am an old customer of samsung with a products Refrigerator & washing Machine. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and he assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for MRP Rs 65,000/- on pure face value.

Recently, the TV started giving problems is black line appearing on the screen with and we had lodged a complaint via telephone We called the technician and TV was sent at samsung service centre at varanasi (New weather control refrigeration) wherein he mentioned to us that there was a panel problem and need to change the panel. That he would talk for the cost for repairs as the warranty had expired 3 months back.

Since the I personally inquired with Samsung Authorized Service Centre – New weather control refrigeration and talk with Mr Chanchal Srivastava, Area Manager regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 25,000/- . and company offer only 25% discount has been turned down. I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.

I request your company to repair my Samsung LCD TV with minimum 50% discount


Thanking You,

Yours truly
Lt Col A K Rao
Commanding Officer
28 UP (G) Bn NCC
BHU,Varanasi-5

I purchased Samsung Wave 525 mobile Handset on[protected] for a consideration price of Rs.7500 from M/S Jaidka Sound and Service, Vijay Chowk, Sangrur. the mobile handset having some manufacturing defect and the same give sound problem as the hand set is under warrantee period of one year, I contacted M/S Sourav Communication Sangrur for Repair/replacement of the hand set. They repaired the Hand Set in May 2011 with the assurance that handset will not give any problem in future, now in the month of July 2011, the Hand set further gave problem, I again approached M/S Sourav Communication Sangrur on[protected], They demanded Rs.3958 for repair if the Hand Set, whereas the Hand set is under warrantee period as the same was purchased on[protected], the hand set gave me so many problems. Moreover the act and conduct of Incharge /proprietor of M/S Sourav Communication Sangrur is very harsh and not praiseworthy, I suffered a lot of financial as well as mental pain and agony. kindly relace the hand set and make the payment of Rs.50,000 for inconvinience and harassment charges besides costs of hand set at the earliest, otherwise I will be helpless to institute a complaint before the District Consumer Disputes Redressal Forum, At Sangrur. thanking you
Submitted by :
Ashok Mahajan Advocate, District Courts Chamber No.159, Sangrur, Punjab,[protected], ashok.[protected]@yahoo.com

i have purchased samsung galaxy pop gt-s5570 mobile on[protected].yesterday night i put my cell on fridge in good condition.in the morning i saw that my cell's display is damage i don't understand what was happned what is the reason in the night cell was in good condition.when i went to samsung cutomer care they said that you have to pay for this .i don't understand why should i pay that is not my mistakthere is not any kind of damage in other part of the cell i have purchased it 2 months ago why should i pay?plz help me in this matter and suggest me what should i do? i am much disapponited with the samsung mobile.

I have purchased the Samsung mobile phone -Champ duos from M/s Kabir communication G/3, Meg Malhar Complex, Sector-11,gandhinagar before 15 days,Gift assured by samsung commited by M/s Kabir communication during the take mobile and write now deny to give the same and mis behaving and false commitement three times and atlast deny to give the gifts.

Dear Sir,

sir iam taken samsung refrigetor at NEXT SHOWROOM at dr.a.s.rao nagar secundrabad iam taken date : 18/04/11 refrigetor cost : 13000 /-
iam pay downpayment amount : 4932 /-
balance amount : 8068 /- the showroom guy told this balance amonut we cut 8 instalments permonth : 1009/- but they finserv cutting in my account monthly amount : 1152/- how is it this is cheating iwant immeditaly respone, ispoke the show room guys that person not given proprly response do this as soon as possible

Dear sir,with reference to my complaint on July 14 2011 against my handset Samsung gtc 5010,i asked Samsung to exchange my handset with other model of same cost as of my gtc5010.but they said this is last time we will repair it and then we will exchange it,they gave me my handset on 23rd july 2011 after repairing my whole handset,but from yesterday its again causing problems and booting again and again and i m fed uf of this handset and Samsung's service . i have been vising Samsung service center ffrom last 9 months i.e.15thoct 2010,and its continuously creating problems,i request you,please help me and exchange my handset. I WOULD BE THANKFUL TO YOU.




PARTH GAUR
[protected]

I am parth gaur of sonepat(haryana).
i lodged a complaint few day back about my Samsung gtc5010 in which i asked Samsung to exchange my this handset with some other model coz this handset model is not working properly,but they said "now problem will not occur" in my handset and repaired it and i got my handset after repairing on 23rd july2011 and now from yesterday the same problem has raised and my phone is creating problem and booting unnecessarily. i have visited Samsung service center 1aroung 13 times from the date of purchase of my gtc5010 i.e 9 months and i m fed up of all this and request to solve my problem fully and exchang my handset with some other model of the same cost as of my gtc5010.

I bought a split AC May 2009. By now, this is the second time the product is not working. Also, I contacted the samgsung office and complained on 6th July. My product was collected on 9th July by the Careworld service centre, Pammal and I was told that the product would be repaired and fixed on 12th July. The concerned person to contact was Mr. Fedrick. His contact No. is [protected]. I contacted him serveral times for my unit. But still I am treated like a fool by delaying my unit. I am very sorry to give a bad opinion about your product and your service centres.

Samuel

Respected Sir/mam,

I have bought samsung mobile GT S-5263 Star-2 was having Auto charging (EMEI no.IMEI:[protected].

My mobile is in warranty period.I have given that mobile in the samsung service centre on 1/07/11 for repairing and they told that you will get the mobile within 3 days.Today is 27/07/11 and they haven't repaired my cellphone till now near about more than 27 days have passed.the service center of samsung is near abut 20 kms from my house and i have visited there more than 20 times during this time period and also called many times.
I had great business loss and mental harassment from them.I hereby request you to give me justice.

DETAIL OF MOBILE IS-IMEI:[protected]
MODEL:SAMSUNG GT-S5263
SL.NO :RUQB3581914R
Work order no. 7502315

your sincerly
Avinash kumar
Barwala, Delhi
email address a[protected]@gmail.com
Mobile no. [protected],

LAKSHYA Tec solutions ltd.
230, 2nd Floor, sukh lal market,
Near Madhuban chowk, pitampura,
New delhi - 110034

Hi
i am mahesh
i had a samsung corby gt-s3653 mobile begining version , i purchase mobile one year back,i use internet vodafone network since the purchase of mobile,i made downloading everthing easily like as songs, themes, wallpapers, videos very easily, and also i connect internet via mobile to my system,
last 2 months onwords it is not possible to download in the mobile,but browisng is easily , and it is fine to connect to my system but only when i downloading in the mobile it shows failed or no responce,
please tell me what happened to my mobile
what is the solution?

I want to complaint that i have buyed samsung galaxy pop GT-S5570 mobile on 27/3/2011 and i have given my phone for repairing on 9/7/2011 and today is 26/7/2011 17 days have gone and i have not got my phone still yet i have given to v-care which is mediater to give phone forward to company.My main complaint is that i want you to take some action against v-care service and i want my as soon as possible from v-care.My phone number is [protected] and v-care details=WZ-256 Inder Puri Ground Floor New Delhi-110012 and v-care phone number 69414540 it is open on Monday to Saturday between 10:15am to 5:45 pm i request to please take some action against v-care and try to get my phone as soon as possible.
Thanks

bansal stansmart(india)pvt.ltd
shop no 8 deepshikha building
43, V.S block shakarpur
basement, basant complex
38,V.S block shakarpur
delhi-110092
[protected],28822057

mis-information of hard disk warranty
sir please quick action solve my problem
[protected]

I purchased a samsung microwave ce107mdf-s. Its been more than 2 weeks since i registered a request for a demo. My complaint number is [protected]. The engineer scheduled a visit twice but didnt turn up at the time given by him voluntarily. The product had the user manual missing and thus the microwave is lying in my kitchen occupying precious space. I would suggest not to buy a samsung product as their service is horrible.

sir,
my samsung mobile
model no-samsung 2152
IMEI NO[protected]

Purchased from saharanpur in the name of mrs.Sunita Budhraja has been lost today...plz do kindly block my cell for all network users for any misuses....and if possible kindly track so that i can finally avail your services...
thankingyou

The Washing Machine very frequently stops while it is set in operation. The service center herre in Trivandrum does not respond to the complaints. When and if at all Engineers from the service center comes, they do not know how to fix the problem. They wash their hands off. For the last one week I have been trying to contact them through their phone number[protected], but with no result. Nobody has turned up. They always tell me that somebody is coming to fix the problems, but nobody comes. I waste my time waiting for them. This is the worst service one can get. I feel I made a big mistake in buying a SAMSUNG WASHING MACHINE. I am sure that when the public gets to know SAMSUNG has the worst and incompetient service center here in Trivandrum, Kerala, nobody would waste their money to buy and SAMSUNG WASHING MACHINE.
Please do arrange to have a proper service center here in Trivandrum.

Dr. J. Mathew B.E, M.Tech, Ph.D.
Ph Number[protected], India

I had purchased a samsung microwave oven C103FL for Rs.11,000/- from Alpha Business Associates in September 2008. After 2.5 years complaints started and we contacted our local samsung service centre and they had sent one service person. After charging Rs,450/- he assured my old parents that the oven has been repaired (I m working in AG's Office). But to my dismay i found that it has not been repaired except for the microwave start button option. The timer,grill and convection were not working. Hence i contacted them again, and without charging, the service person told my parents that it has been repaired. But only the start button was functioning. This also failed in February 2011 and i gave the oven to the service centre (No.[protected], Mereena Electronics) token No.2054 in March 2011. After two months they contacted me and told me to collect. They said the panel has been changed and would cost Rs.1200/. But when i checked, the same old story only start button was functioning. They assured to change the panel and kept again for one more month and said that it is irrepairable and only start button can be made functional and that too after paying Rs.650/-. This also had only one month service guarantee. So first if i had not noticed, without changing the panel i would have paid Rs.1200/- We are middle class people and after paying Rs.11000/- and if it is irrepairable the loss we suffer is huge. We bought this thinking this as a big company with good service. But your service people have disappointed us. Henceforth, i would not buy your products nor recommend to my friends. I am sorry to say this and hope you would take some action in this regard.

Yours sincerly,
Vijayashree.K., [protected] (mob)

Dear Sir/Madam,

I had purchased one 26" Samsung LCD TV series 4,on 17 July,2009. The Price of the TV was 14,900/-.Now in recent times the Television got some problem with the picture, the screen got full black. I had made the service requsition to samsung service customer care (([protected]) with a reference complain no [protected] for the duputation of service engineer. The service enginner visited the site and without opening the TV , he had recommended to change the whole Picture tube assembly which costs 9,500/-. While I myself checked that one IC chip is not having the power.

I had talked with the senior service manager of kolkata branch regarding the pricing and he had only conveyed to give 10% discount.

Now is it logical to change the spare part with almost the price of one complete television when the single unit can be replaced with good service from the branded company like samsung.

Request you to kindly look into the matter to trust the brand name like samsung, as my all the house hold
things are of the same brand. Or else my self would be in the threshold to purchase any samsung products in future.

Thanks.