Samsung India Complaints & Reviews

I would like to lodge a complaint against VISHAL ELECTRONICS operating in KOLKATA(WestBengal). They are a registered dealer of Samaung Mobile Phones. On 16/07/2011 I bought a Samsung GALAXY POP GT-S5570, product code: [protected]. After purchasing when I tried to operate it, I found that it had already been used, because I found some videos and pictures of someone's house in the phone's memory card(Free with the handset). moreover the box was not properly sealed. So I have been sold a second hand product at the price of a new one.

I would request you to look into the matter and take necessary steps against the dealers, who exploits customer and harms the goodwill of the company. If possible, I would request you to cancel the dealership of the above mentioned store. Please ensure that I an duely compensated.

Hoping that some promt actions will be taken.

With Regards:

Swagato Ghosh.

Email: swagato.[protected]@gmail.com

Dear sir/Madam,

I have purchased samsung wave 533 (gt-s5333cwainu) rsn:[protected] bobile phome from mobile store sector-18, noida, up on 16/03/2011.
After around 3 months from 1 july 2011 it was having charging problem and it was not getting charged.
Then we approched to service center technocare,sector-27, atta market, noida, up for its repair on 02/07/2011 and they have asked us to collect the repaired mobile after 5 days. When I contacted them after 5 days they said to collect by next one day but now it has been 16 days and still mobile is not even repaired.When ever I contact them they say to collect it next day and promise to call back but till now no callback and not getting mobile repaired.
This is highly disappointing that first samsung is having defect in mobile and its service is so unaccountable.
Now I want either my money back or my mobile to be replaced with the loss I have faced in these days due to above.
Kindly take some action and let me know how to get the money back and my problem resolved.

Thanking to you.

Alpa singh
mb:[protected]
C-55, sector-20, noida, up
ph:[protected]

on dated 9/07/11 at 9:30 p m, i bought a mobile phone from store 'spice hot spot' vikash marg, laxmi naga,r delhi & on dated 14/07/11 at 8:00 pm, i notice my mobile phone is not switch on then i went to mobile store for remedies of my problem at there sales man recommended me that i should go to service center for the remedies then i went service center for the same but they refuse to take my concern because of time (8:30) but they told me sir come in at 10 o clock next day we will sort out your problem hand to hand. as per their recommendation i came back to service center next day (15/07/2011), till date 17/07/2011 at 4: 30 pm my phone is not o k , during whole process i went there (service center) at least 7-8 time. now i am very confused what should i do for the above mentioned problem. now i am thinking people buy phone for their convenience or such type of stupid problem.

therefore please suggest me how can i replaced my mob phone


thanks & regards

ranjeet kumar mishra

i have problem with samsung washing machine since last 4-5 months,with a damage of a part of washing machine.i complained via telephone to service centre and the dealer,but there was no response.
after that i made a complaint to customer care of samsung at 5/6/11 with no [protected].
now more than one month time has spent, nobody came from samsung.they just called only twice during this period and gave promises that engineer will come.
but at the end of this day today,nobody came.
now i just want this machine resell after reparing.
the worst class of after sell service of the samsung.

Dear sir,
I am Parth from sonepat(haryana), i bought a samsung gtc-5010 in october2010 its been 9 months now,but m continuously having problems in the handset ,as its motherboard has been changed thrice,its display once and its charger and handsfree is also changed thrice,but charger and handsfree is not in the warranty now,but the handset is, Even after changing the motherboard thrice, its troubling me a lot coz its always having problem of booting during application running and automatically turn off of applications and handset even, and when i go to service center they just format the handset again and again from next day same problem arises and now its having a keypad problem.
please help me ,i just want a solution, i prefer,it may be a cell except then this and of the same amount i bought this ,coz this handset is having lot of problems and even create lot of problems even in future after warranty, or any satisfactory solution from your side.

Thanking you
Parth Gaur

Hi,

This is to bring to your notice about the bad customer service and communication by your service centre Moti Nagar, New Delhi and Spice Hotspot, Rajouri Garden Centre.

I purchased Samsung Corby on 24th July 2010 from Spice Hotspot Centre, Rajouri Garden. By mid of Feb this year some problems started and on 28th June I went to Spice Hotspot centre, Rajouri Garden as there was problem in touch and it stopped working. People at Spice Hotspot told me they have to send it to Samsung service centre and it would take 10-15 days. I asked hem can I get it earlier as I am working and its really difficult to be without cell phone. But they said they will call and let me know. Its been 17 days no communication from their side moreover when I call they just deny to help.

In absence of any communication from Spice Hotspot centre, I called them after 2-3 days at provided number [protected]. After calling several times there was an answer but the person on other side said that " 10 baje koi nahi aata, 11:30am ke baad call karo" nobody comes at 10am, call after 11:30am. I called up again after 11:30am same day, they person said "phone to humare paas nahi hai hum kuch nahi bata sakte kab ayga aap samsung customer care call karo khud" I cannot give any information as handset is no with us help yourself by calling Samsung customer service numbers.

I called up Samsung customer service [protected]@30308282 several number of times. Finally got an answer, the executive on call out right denied to help me as I did not submit the phone directly a service centre. I requested him that I am not getting any help from Spice Hotspot centre and business is suffering as I do not find sense in purchasing a new handset and spending thousand of rupees again when I choose a brand. Then he agreed to take same initiative. I told him about nearer areas to Rajouri Garden so that he can check nearest Samsung service centre. Finally he said Moti Nagar. He took all the details and said I will receive a call from Moti Nagar service centre same day itself and they will let me know when will I get my handset as he cannot give any details.Now its been around a week there is no single call though I gave four contact numbers and all are working fine.

Moreover the handset is on company warranty and I think it should have been replaced very same day instead of keeping the handset for around a month. Additional to co. warranty I took additional warranty from Spice Hotspot by paying Rupees 800/-

In absence of any communication from both the companies I have to knock this door. As its been a huge loss to my business because of a laid back attitude from these companies. As in absence of my phone my due payments were not received and I missed out on new orders also.

I want my money back which I had spend on purchasing Samsung mobile , compensation for my financial loss and all other expenses I had o incur due to inconvenience caused to me.

Details :
Customer Name - Rakhi
Model No. - SCH - F339
Job sheet no. - 002
Date - 28th June 2011

Bill details :
Invoice no.[protected]
Date - 24th July 2010

Thanking You,
Rakhi Khosla
[protected]
[protected]@gmail.com

Sir,
maine 25/05/2011 ko Chandigarh k Sector 22/ B k Samsung Mobile Shop ANMOL ELACTRONICS se 10200 rupee meSAMSUNG GALAXY 551 MOBILE PHONE kharida.
Is phone me shuru se hi SIGNAL ki samasya thi, 28/5/2011 ko shop kipar ko complant krne par usne kaphi thanda response diya aur mujhe CUSTOMER CARE me jane ko kaha. SECTOR-22 k Samsung Customer Care me jane par unhone Set ko CHEK kiya aur phir DOA letter banakar de diya.
maine Shop kipar se requst ki ki ve chahe to aur paisa le le par mujhe koi dusra SET de de jisme is tarah ka MANUFACTURING DEFECT na ho, par usne meri ek na suni aur kuchh dino bad compani se set badalkar vapas aane par vahi model ka set dene ko kaha.
lagbhag 40 din bad 7/07/2011 ko mujhe usi model ka Samsung Galaxy 551 diya gaya jisme pahle ki tarah hi SIGNAL ki samasya Thi.
Sir 10200 rupaye kharch karne ke bad mujhe ek MANUFACTURING DEFECT wala mobile Samsung walo dwara pakda diya Gaya Hai jisse main kaphi hatash hun
meri aapse vinti hai ki aap SAMSUNG walo tak meri bat pahuchakar unhen ya to MOBILE KA MODEL BADLNE KO kahe ya PHIR MERA PAISA vapas KARNE ko.
agar meri samasya ka nidan nahi hua to mujhe majburan CONSUMER FORAM ka darvaja khatkhatana padega
aapka hi
PRAVEEN CHAUBEY
#3324/A Sector-24/D
CHANDIGARH
Mobile- [protected]
Mail- [protected]@gmail.com

Thursday, July 14, 2011



Samsung India Electronics Pvt.Ltd.

Suite no. 101-103, First Floor, Copia Corporate Suites,

Plot no 09, Jasola District Center ,

New Delhi – 110025



Dear Sir/Madam,



Sub: Instrument is getting switched off all of a sudden, and the service center at Ramanuj Centre, Plot CTS,No. 612/ A Station Road ,Hubli-580020 is not responding to repair the same.

Shop Ref: JTK Tunes and tones Mobile stores, Koppikar Road , Hubli – 580 020 Ph:[protected] Invoice no. 2627 Dt. 16.03.2011

Model Ref: GT-E1252RWAINU MFG: Nov.2010



This is with reference to the above sited matter that, we had bought a mobile model as mentioned above through your dealer, full address and invoice no. mentioned above. Last week the instrument all of a sudden started getting switched off while dialing or receiving the calls. We contacted your dealer M/s JTK Tunes and tones Mobile stores, upon mentioning the trouble they guided us to the company’s service center situated at Ramanuj Centre, Plot CTS,No. 612/A Station Road,Hubli-580020, accordingly we approached the service center with the Invoice zerox and the instrument, the instrument was taken for the repair and they assured us that they will call us after it is ready, accordingly they called us after two days and gave the instrument saying now it is ok and that it is functions are normal. But to our dismay from the very next day the instrument started troubling with the same problem of getting switched off while being kept in a place, actually they have not repaired anything and that they had kept the instrument as it is for two day and returned. We again contacted your dealer on Monday 11.07.2011 this time the dealer accepted the instrument and assured us that he will take personal care and get it repaired, but he too has forwarded the instrument to the same service center. On 14.07.2011 we received a phone call from the service center saying that the instrument is ready and that we can take it back. When I reminded the service engineer about the instrument last time given and nothing being done about it, then he says we will keep the instruments for another two days for testing purpose. It is very doubtful of the functioning of this service center, they are least bothered about the sufferings of the customer. The service center instead are blaming us that we might have downloaded songs or pictures from a computer or an another instrument.(blue tooth) and that the virus might have crept in to the instrument. And that the company is not responsible for that. I here by want to clarify that we have not done any of that sort we are just using it for simple communication only to receive calls and make calls. That was the purpose we had gone for a basic model. And if our purpose was to do all that we would have gone for a higher end instrument, not have gone for a basic model.



First of all the instrument is not serving us our purpose of buying it as it is troubling us more than serving us. Second thing is we are residing on the outskirts of the hubli city which is around 15 Kms from the dealers shop and 20kms from the service center, every time we need to keep all our important works a side, we need to spend on the petrol which is the most costliest fuel and approach the service center and the dealers shop. After all this we are not getting proper response from either the service center or the dealer.



Now that, I kindly request you to look in to the matter and come to our rescue. No response from the company may force me to take legal action.



Hope will do the needful.



Thanking You



Yours truly,



GIRISH C PATIL

FLAT NO. 302, 3RD FLOOR, SOUMYA APPARTMENT,

PLOT NO, 86, 4TH CROSS, LAXMINAGAR, GOKUL ROAD

HUBLI - 580030

Ph:[protected], [protected]

Dear Sir,

Samsung is an multinational co & well known in worldwide for its products & service.

I am also an (brand loyal) customer of Samsung. We have L C D, MOB,T.V &washing machine.

1) 9th June 2011 I purchased Samsung refrigerator from moremega store (Mumbai).At the time of delivery I received damage refrigerator (FRONT DOOR ) badly damaged. I immediately inform moremega store (Mumbai) which the store said company will replace it.

(2)10th June technician came, But did nothing about the complaint. At our request 2nd technician came on 13th June and

(3) After which a separate complaint to samsung customer care was made, the complaint no-8

[protected]. They told replacement will take with in 01 week to10 days.

(4)After 10 days (22 June) called up samsung customer care -no proper reply 'wait for some more time. Repeated calls made after every second day, but there’s no response.

We got Ushas no(senior customer care employee) .She gave us no of Mr.Vinay (ASM) airoli.

(5) Mr. vinay (ASM)told us our complaint came on 16th June & it will take time. In between we got a call from logistic dep that the model is not available in company’s god own look for another option .within two days we said yes for other model. The next day we got a replay, that this is also not available .Look for the 3rd option,which after seeing we refused.

(6)1st July we informed customer care for refunding of the money.So many reminders were send . We don't no now how many days this process will take place. We request you to refund our money as soon as possible..

We had already submitted the required documents.

The incident (1-full month )has caused immense mental pain, anguish and humiliation to the under signed for none of my fault.

regards

Rajneesh Tiwari

[protected]

I purchased a Samsung GT-S3353 MOBILE on 22.03.2011.

The optical Track Pad stopped working last month. Took it to the authorised service centre. They reset the handset and it started working. It again stopped. Again took it to the service centre. Received it back 'REPAIRED' on 09.07.2011. Again stopped working today.

Don't know what to do or how to claim replacement from the company.

Please help.

WE FOUND THAT SAMSUNG C3303 INSTRUMENT WAS GET OVERHEAT WHILE IN USE , THEN WE HAVE GIVEN FOR SERVICE IN SAMSUNG SERVICE CENTER AT PURASAIWAKKAM,
1st they said(Mr Varun- Manager +91 [protected]) instrument problem they said rectified the problem and instrument was handover and said to charge it.
It does charge so we again consulted they said It is not Instrument Problem it will be Battery Problem HOW THEY CONFIRM THAT THE PROBLEM IS WITH INSTRUMENT OR BATTERY WITHOUT CHECKING, now they have given some duplicate battery and received Original for replacement and instructed 15 days for new one. The battery given as standby is also not working
Regards
Murugan([protected])

Dear Sir,

I had taken the mobile SAMSUNG MODLE NO.- CHAT322 to authorised service centre, Agartala, Tripura and they have changed the PCB as their opinion. But the condition was deteriorated, and the phone belongs to me is nothing but a showpiece. I am using the phone after servicing since last 15 days but trobles remains the same. So i am in doubt whether they have changed the PCB or not. Please take the matter seriously, being a customer I'm facing the trouble.

sincerely
Ayan gope
Cont. No.-[protected]

Hi,

My sister bought a Samsung Galaxy Ace (GT-S5830) on 26th June,2011 from Samsung Authorized Sale center(Electro Mart Stores Pvt. Ltd.) and gifted it to me on 29th June. I identified two issues with the device :

1. There are grid lines showing up on the display
2. It get switched off intermittently when idle.

Hence I visited your authorized service center on 2nd July(Please note within 1 week of purchase) and the executive there told me that there is some issue with the display and they'll replace it. However since it's been just 1 week, I did not want its hardware to be opened up. Hence I requested them to replace the handset. I even talked to the Area service manager(Gurgaon) Mr. Sandeep Kumar and Area Service manager(Haryana) Mr. Gaurav Kapoor. But I got the response mentioning that "We can replace the handset within 4 days of purchase". Now firstly, I would not buy a device with a mindset that it is faulty and I'm not an expert to identify all the issues within 4 days time. Moreover, there was a printed scratchguard(comes with the new handset) on the display due to which one can not figure out the thin gridlines on the display.

What was even more shocking is that Mr. Gaurav Kapoor(ASM- Haryana) told me that he does not know the escalation procedure beyond his level and there is just one email id "support.[protected]@samsung.com". He did not even know the phone number of his manager.

Even then I asked them to replace the display, they told me that they'll call me up whenever it'll be available. Now it's been two weeks and I have not received a call back from the service center. I have tried all methods : dropped email, called up multiple times but no response.

I would like to ask Samsung expects consumer to identify all the manufacturing issues and run to the service center within 4 days while it takes more than 2 weeks for Samsung to turn up just with a response.

This is very disappointing that I bought this handset for 15,200/- from your authorized sale center(which is available for 14000/- at other places) just for the sake of receiving a quality product and this is what I'm getting.

Please also note that I'm hearing different versions of policies from your Area service manager n authorized sale center.

Request you to please take immediate action and get this device replaced.

Hi,

I have set the password for the Mobile so the my message option is not accessable to anyone , but i[censored] press the Message it automatically goes to the inbox so i dont think the option is working.

The wanted no one to make calls so i set password for the logs so that no one makes calls but anyone can make calls from the cell only thing is does is no one see the logs of the phone.

I was very happy Nokia Customer all thru my life i decided to change it to Samsung thinking it will be a nice move and a good experince.But i feel very sad to say its not really wise for me to decide to change the phone anyways.

My Samsung GTB5722 is not working for 1 week. A red number is blinking in the screen and the phone is hanged up. I went to there Service centre, as per company instruction ( via email contact), but they simply avoid my complaint & repeatedly asking me to pay the price of motherboard & change it.My question is if a company like SAMSUNG DELIVER these worst type of product,how to rely?Is it possible to buy a handset after every 5/6 month?Samsung is just cheating.Now also they stop replying my emails!I want a quick reply from the company end & i can't think that the motherboard of a Samsung phone can be destroyed by virus or anything else in just 1 year. Hoping consumer forum will solve my problem. I will wait for your response.

I had dropped my cell phone Samsung Corby PRO by my sister in u tech service center at sion Mumbai,
The concerned person kept battery and handset with him saying the problem is pertaining to the battery even when my sister mentioned that it was brand new battery. After keeping the phone more than 20 days no reply came from their side. When my sister went to the store she was given the handset without brand new Battery and the panel..

Dear Sir/Madam..

My name is Mr. Thomas Samuel, residing in Mumbai..

Two months before I have purchased Samsung Galaxy Pop CDMA Model no. SCH- I559.

I have put a new OMH simcard of Reliance...From the time I have purchased it is not useful for Internet service with a monthly packages. The reason is, there is no R-World function in this mobile for which I'm unable to access at all. If at all I open then more money gets deduct..Neither the Reliance web world is helping nor the Samsung service center..

To find with some other CDMA card I have tried with TATA Indicom simcard but again through this card I'm unable to access because all the time the error is coming "please check the Internet settings", where as all the setting is on. For this problem when I consulted Tata galary they too dont have proper answer..

I have purchased this mobile with great excitement thinking that the best CDMA mobile has come..but there is no satisfaction at all

My permanent no is Reliance card.. [protected]..

Therefore I humbly request you to help me out with this problem and please please show me the way to get solution to access the Internet through Reliance Internet packages..


I will be waiting for ur reply...I will be very grateful to you i[censored] help me out.

Please Please..

Thanking you..

With Regards..
Rev. Thomas Samuel
(Mumbai)
[protected]

Sir,
Maine 25/05/2011 ko chandigarh k sector-22 k samsung mobile shop ANMOL ELECTRONICS se 10,200 rupaye me SAMSUNG GALAXY 551 kharida tha.
Shuru se hi is Mobile me SIGNAL ki samsya thi, 28/5/11 ko me shop me complant le kar gaya to unhone Service Centre me dikhane ko kaha.
Service Centre me Mobile chek krne k bad unhone SET CHANGE krne k liye "D.O." Letter banakar diya sath hi kaha ki yadi aap chahe to aur paisa dekar koi dusra model le sakte hai. kyoki mujhe dar tha ki signal ki ye samsya is model ke dusre phone me bhi ho sakti hai.
lekin shopkipar dusra model dene ko taiyar nahi hua.aur wahi phone campni se aanepar dene ko raji hua.
karib 40 din bad 7/7/11 ko jab set badalkar mujhe dusra galaxy 551 diya gaya to jo mera dar tha wo sahi sabit hua, kyoki is phone me bhi wahi SIGNAL ki samasya hai, shayad SIGNAL ki yah pareshani is model k sabhi phono me hai.
is pareshani ki vajah se kal drap ho jati hai net connect nahi ho pata , is tarah itne mahge kimat par liya yah phone useless ho gaya hai.
sir ab service centre bhi phone ko kholne ko kah raha hai jo main nahi chahta,
main chahta hu ki ya to mera paisa vapas company kare ya to atirikt paisa lekar mujhe dusre model ka phone de de jis set par yah samasya na ho.

PRAVEEN CHAUBEY
3324/A, Sector- 24/D, Chandigarh.
Phone- [protected]
Email- [protected]@gmail.com

Hi Team,

I purchased a Samsung Laser Printer M1666 on 18th December 2011. A month back, I had an issue with Printer not turning on. I had contacted Customer service. They registered the complaint and in a couple of days time, a service engineer came in to fix the issue. I was informed that the issue is fixed. The day evening, when I tried taking a print out, the paper got stuck and I could notice that I was because the Power was not there. The printer was having the old issue once again. I called up the customer service agan and was promised that their technician would come in before 5PM today. I am yet to find someone or a call from someone. Don't know how to get it fixed now.

regards,

Rakesh - [protected]

sir, i have purchased a brand new refrigerator on 25 may, 2011, and on 28 i have lodged a complaint against it. since than 2 times engineer visited, the last visited date is 5 june, on that day he said that it has to be replaced, since than i am calling dailly to there complaint centre but they are not telling any thing about that.
my complaint no. at samsung is- [protected]
my name= Dr. ankur mittal
ph no. - [protected]