Samsung India Complaints & Reviews

m/s Samsung India Electronics Private Limited — Defective Handset & Misbehave of Company Officials

Samsung India Electronics Private Limited launched defected handsets in market for which if customers making complaint, company officials use to misbehave with customer & force to get it repair even Policy declared for all companies doesn’t says same thing if any product is having manufacturing fault, Because when customer had not done any mistake or there is no fault occurred due to usage, if fault had been occurred by company’s end only from the moment of purchasing than company have to replace or refund against the faulty product but Samsung is having its own policy & doesn’t care about Monopolies and restrictive trade practices 1969/1991 or consumer act 1986, in which all companies are bounded to work as per the rules & regulations, even Samsung is showing different specifications on site & providing different specifications in product genuinely, battery back-up is also not as shown on site of mobile but still company is working cause we customers would not like to spend our time against proceedings the cases to higher authorities or government officials or judicial channels. This is just an experience gained by us while purchasing products Mobile Phones of Samsung which are Newly Launched like Samsung Chat Duos Samsung Champ Duos Samsung Guru Duos. Company officials Misbehave/ abuse/ harass customers. This is all about Samsung India.

A K Mehrotra
[protected]
[protected]

Customer Satisfaction Team

Respected Sir/ Madam,

There is more than one Product & we had gone through with mostly all channels of OKhla also like Mr. Rahul Mr. Rajiv Mr. Jagpal etc.

You can imagine frequency of increasing of problems, like yester we purchased another New Handset of Samsung GT-SS5760HKAINU which doesn't found with accessories while opened the box; that was simply a incredible effort to make anyone fool or cheated at.

For previous problems we approached to everyone at the highest peak in the company as customer care officers having details, even more than that, but experiences is disgusting, first officials doing mistake than trying to pretened than if found customer a bit strong and aware about all than started to harass or threat, when this also doesn’t affect at customer than started to say customer is harassing the company.

Did anyone hear yet anywhere that customer harasses any company?

Today we asked Mr. Rajiv Ganju to provide an appointment to show him some fact personally but till yet there is nothing, no reply or anything from him or anyone else.

Products are so many like GT-E2652/ GT-C3222/ GT-E2152/ GT-C2232/ GT-S5760/ GT-S5250/ GT-C6712 etc.

We are still waiting as we had given much space to company officials to move on but as of their behaviour we tried to approach CEO office and Chairperson Office at Seoul also, and waiting for their anwer, if we found nothing still after doing all these efforts than shall surely move towards, Legal agencies like Honourable Jurisdictions etc.

With Thanks & Regards,

A K Mehrotra
[protected]
[protected]

Ref No 201107AKMSIEPLCCI2675
Tuesday; 26th July 2011


We had visited lot to ASC but had denied later to visit again & again as it was disgusting to deal with officers of there, even ASC people were declined about what m/s Samsung India Electronics Private Limited declared on its site about battery back-up, like they confirmed Samsung doesn’t have even a single handset which could provide you battery back-up Talk Time more than 7 hours, and Samsung is only having three handsets which could provide back-up Talk Time of 7 hours, those handsets belongs to high range category of Samsung Mobile Handsets.

We tried to approach where we could be, but due to inadequate efforts of Samsung Officials we faced lot of losses as well as harassment and when we raise our voice against the same, Mr. Rahul Pandey send us threaten letter in which He tried to show capabilities & powers of Samsung India in the field of economic & jurisdictions, even we already forwarded a presentation to Mr. Rajiv Ganju enclosing with so enough evidences which could prove easily about pain of customer, but nothing had come as Mr. Rahul Pandey is saying in his letter that customer is raising all frivolous improper allegations based on incorrect information cause customer wants to get unlawful gains and having Ulterior Motive behind this, by doing all this customer is harassing our company to get Unlawful Gains.

Well a Company which is not providing exact for what customer is paying the full cost decided by
Company, than how could company provide any other Unlawful Gain to Customer? And the interesting thing when we found Mr. Rahul Pandey using his authorities in inappropriate manners than we forwarded the concern to Honorable Commissioner of Police Delhi for further as having doubt to get harm from company or company officials, than Mr. Rahul Pandey is saying customer is threatening to company, but when He was showing powers of company & customer also raised this issue in-front of relevant department, than Mr. Rahul Pandey was proving customer is doing wrong.

We tried to approach to Seoul Officials, as we should get in touch with them, we should surely find-out some resolutions, but whatever these stuffs are going on, making worst experiences about Samsung India, and if anyone shout it doesn’t meant that He is saying any truth or it doesn’t meant He is absolutely Right, same is with Mr. Rahul Pandey, We felt till yet to escalate the matter with non-judicial authorities but now due to unwanted force from Okhla officials and as Mr. Rajiv Ganju’s silent even He is taking care about our case (confirmed by ASC Back-End In-Charge Mr. Nitin Aggarwal), it seems like till yet we had forwarded concern to Police Department for our security only, But Now we have to prepare a presentation to present the same in-front of Honorable Jurisdictions Authorities for further justified resolutions.

We are feeling like this is being happened with us, even we have much enough knowledge about how to present our grievances for redresses of the same, but what if any simple ordinary customer who doesn’t even know about ASC places or more than any department from Company, how much he/ she should get harass with these officials.

We had forwarded our concern to Our Government Channels including Department of Consumer Affairs & “”now when we requested Mr. Rajiv Ganju to Provide us some Appointment so that we could show Him about certain facts & genuine evidences which could prove everything easily, We are not in receipt of any reply even whole day had gone, So it seems like there is something wrong, maybe some officer in-between is not sincere about his/ her job or maybe someone is there who is creating all these problems by knowingly just to disturb customer.””

We are having some faith as Samsung Electronics Private Limited is South Korea Originated Company, If we should try to present our grievances in-front of Seoul Officials, they surely would not leave this issue as they could feel its sensibilities & should surely investigate the matter and should surely punish them who is responsible for all these problems.

This is “”Next IS ……………..””

Next Is Problem/ Harassments/ Threatens/ Allegations/ unprofessionalism of Samsung India.

Copy Retained


With Thanks & Regards,

AkMehrotra
[protected]
[protected]

I Bought latest new Smart LED TV D7000 LED two months back and now it is not working. Technician came three time at my home. But helpless with the defect piece . I have spend Rs.One Lac Fourty seven thousand five hundred. I have bought from Samsung Exclusive Gallery from Matrix Distributor at Vileparle west . I have lost my hard earned money . Even Smart TV is useless as No use of Internet . I have all the emails proof . Lets see what they do... i will come back to u.. I have already lost 20days warranty period too
Samsung is just fooling public.
Sarla Malpani.
Vivek Malpani
[protected].

DATE 3-9-2011
To

SAMSUNG MOBILE
INDIA

SIR

I AM PURCHASEING YOUR NEW HAND SET SAMSUNG GALAXY S2 WORTH RS 30OOO. 00 FROM YOUR SAMSUNG MOBILE PRIVILAGE PARTNER` " EXCELLENT" AMBALA CANTT, BILL NO. 16747 DT. 25.7.2011. Emi.no. [protected].

Sir i getting many problems in my mobil

sensor not wroking
during call my mobil obesrve more & more heat which not suitable for attend the call
during charging time it create more & more heat

when i go to your service center " samsung exclusive " service center, kabari bazar, near o.b.c bank, Ambala cantt. Haryana, where your engineer check the mobil & they also
results the same problems after that i requested to repalce a new mobil but they refused
it & they told us to repair the mobile.

After that i call your samsung custmor care toll free.n. [protected] from 2 weeks & about 10 to 20 time ref : complaint.n. [protected].
after that i get a call from your noida samsung office phone.n.[protected] they told us to call the phone.n of your asm mr ashish chibber mb .n [protected] in the favour of replaceing the mobile
Then i call your asm & they told me to repalace the mobil after one week

So please replace my mobile as early as possible..

After[protected] I sumitted the handset samsung galaxy s2 in your samsung service center : Kohli Telecom, Ambala cantt, ( Haryana ) Work order no. 5459. dt[protected].
after i call your asm mr ashis chibber he told me that your set under observation & after this process. he told that he will send the handset in samsung service center .

Today 1-9-2011 at 4.30 pm i go to samsung service center to collect my handset samsumg galaxy s2 & they told that your set is not delivered.

Then i call your asm mr ashish chibber about 15 to 20 time but he not picked my call .

Sir your service is very poor, your asm is also not responding me properly.he hrash me
by wrong commitments..

2-9-2011 friday at about 11.oo am i call Mr. Gorav kapoor (asm) dicussing about same problem then mr gorav kapoor arrange a confrance call with mr ashish chibber & me during the call mr gorav kapoor ask ashish chibber that he commited to repalace the handset then he says yes he commited to repalace the handset after that he says that there some battery problem in the handset & they change the battery.
Mr. gorav told me to use the handset if there is problem exists he will repalaced the handset.he told that they contact us as early as possibile to get the handset from service center.
Sunday i go to service center where i checked the mobile & get the same problem, as a result i dont take the handset.
5-9-2011 Monday mr gorav kapoor asm called me arround 3.30 pm he told me to go next day (tuesday) to see the handset & check it if there is some problem exists in handset then he commited to repalace the handset.

6-9-2011 Tuesday I go to the service center where i see my handset was on charging then i check the handset as result handset get observe more heat & the sansor was also
not working properly.your service engineer also examined the same problem & they was agree with my handset problem. after that i got a call from mr gorav kapoor (asm) i told mr kapoor about the problem of heat & he told me that if the mobil temprature raises 45 degree than he replace the handset than i told him that he commited if any problem exists he will replace the handset but he clenily refused about his commitment & was not agree to replace the handset.

Your asm was not responsing us proprely.he was wrong all about his commitment & he harras me very much .

I requested you to replace my handset as soon as possible.

Your custmor

Divaker
Mb [protected].
Resi[protected].

Mr. Divakar you can write to rajiv.[protected]@samsung.com or myeong.[protected]@samsuung.com for your problem & if they would not arrange to assist you than we can let you know about other ways as m/s Samsaung India Electronics Private Limited needs to get them checked about what pain of consumers could raise. We are very much aware about their dictatorial behaves but you may kindly suggest first to write on these IDs than we shall get back if not worted out the same.

With Regards,
Akm
Sec. Social Worker.

It has been an agonizing 1 month for me after I have purchased Samsung AC.

The product never worked and after repeated complaints no one from the service centre has attended to the issue.

Couple of engineers have visited and inspected the AC recently. Not sure when the issue will resolved and there is communication from Samsung regarding the issue.

I request you refund my money immediately.

Request for replacement for my brand new Samsung Galaxy S7 Edge
[bought on April 11, 2016] [IMEI No: 357327/07/045314/3 IMEI No: 357328/07/045314/1]

The device worked well for a month.

On[protected]
Mobile hanged and did a hard reboot by pressing the volume low button & power button continuously

On[protected]
Experienced a peculiar problem like
** The display blinks between the home page and Lock screen OR
** It blinks between Wake up and Lock Screen.
** Some time the screen of Reset, PowerOff, Emergency mode also comes in-between.

On[protected]
Visited the Samsung service [TVS] @ Velachery. At the time of waiting, did a hard reboot. Worked fine. Told this to them. They said it may be due to software issue and if it gets reinstalled, the issue may not arise. Since I was on my way to office & the mobile worked on reboot, I told them that I will come by saturday to do this.

On[protected]
I went to the same service [TVS], they did a software update and found that the issue exists. Then they told that it may be a power button problem. To ensure this we need to open the device. They put the job sheet and asked me to wait and there goes off the power and the centre did not have any proper power backup. I sat there for 15 mins and at that time noticed several unprofessional incidents happening around. I got my fear and asked them to return my device. They took back the job sheet from me and returned the device back. I took a photo copy of the job sheet and left.
The mobile starts working without issue within couple of hours. But I decided to take it to some other service centre. So, that day itself I came to the Ascent Samsung Service Centre, Nandanam.

There I explained the whole episode. There they said the same software update stuff and did an update. I spent almost 40 mins sitting there and working on my mobile after the update
. It was working good and with a smile I left the place.

Again on[protected] the same problem occurs again. I was not able to use my mobile. But I took the video of the problem through another mobile, so that I can show the issue to the service people if my mobile fool me around.

On[protected]
As expected the mobile worked fine in the morning. Visited the service centre by 10AM. Showed the video to them and explained. They said they need to replace the board. And I asked for a replacement. They said they cannot do anything since the policy on replacements is 7 days. [I wonder how they arrived this 7 days]. Also they suggested to talk to the Samsung Care line [[protected]]. I called them and explained the entire story [this time I was drained] and asked them for a replacement. They said that I will get a call back within 4hrs [I called by 11AM]. Also they told to give the mobile to the service station and to get the job sheet. So that once I receive the call from samsung we can decide on this. So I left the mobile and came back with the Job order: Samsung careline ref no:

[protected]:
I called the service station and enquired whether they get any response from samsung care. They said NO and they are they that if the display is changed the problem will get rectified. But they are not saying this on confident. Seems like just a try. No one have replied from samsung yet.

Request:
Samsung has served me a FAULTY MOBILE. I am a customer of samsung right from 2003 on various products. I have Samsung Microwave, AC, etc., in home. My last phone was Samsung Note 2. It was working good for more than 3 yrs and changed to this S7 edge only because of the previous good experience with Samsung. But after buying this phone I was totally shattered with the hope on samsung. All I want is to replace the phone with a New One. I am not a customer who simply asks for a replacement. Its just 1.5 months from purchase, I was handling this with extreme care, I didn’t make any physical damage, so I feel I am totally deserved to get a new replacement. Hope samsung will play fair on this. I donot want it to be serviced.

Some concerns after this service centre visit:
No proper trained technical service people:
In TVS service they said ‘Power key’ problem.In Ascent service they need to replace the board. I presumed its only by guess and try. Because I invited the customer facing counter person to show the view to the service guy. But it didn’t happened.
It took almost 40 mins for them to give me a standby mobile with 10% charge in it and it drained before i reach office [its a 20mins drive]

Service visits history:
1st Job sheet No:[protected] [TVS Electronics Samsung service, Velachery, Chennai] [but not did anything, got my mobile back due to unprofessional staff behaviour]
2nd Job sheet No: [protected] [Ascent Service, Nandana, Chennai]
Samsung care line ref no: [protected] [Called on 8th June, 10:50 AM. Rep:Tara]
Received a call from samsung support [Ref No: [protected]. Received on 8th June, 4:20 PM. Rep:Swetha]

Problem videos @:
https://youtu.be/U1PN4gE22dE
https://youtu.be/swmsPUybp2E
[1:10 to 1:35 to see the power button long press screen]
https://youtu.be/AiXUC4RA-WA

My Social posts:
Tweeted it @ https://twitter.com/jeykarwatson/status/[protected]
Google plus @ https://plus.google.com/108848536625102174859/posts/hy2vqXuVwN1

Samsung — Display of computer Monitor

I filed the complaint regarding My monitor which is not working on 6 sept. 2009 in the customere care of Samsung, they gave me a complaint no. [protected], and its still the same as it was ion 6 sept. 2009, My monitor is not working - showing no display. I bought it on May 2008 with 3 years of warranty period.There had been six visits from the service centre of Samsung since 6 sept. but nothing substantial as my problem remains unsolved and there has been no visits sincs 5 th oct. I am totally exhausted of calling the customere care regularly with same repeated responses.

I have a connection of internet of MTNL for which I paid around Rs800 per month due to non-working of monitor I am not able to use that and since then Rs 2000 has been paid as Internet charges.I want the new monitor from samsung and Rs 50000 as compensation.

Samsung Computer Monitor — Computer monitor

There is a black colour round shape appeared on the screen and computer is gettinf off after ten minutes.

best attittude if take proper action

Location- Chakkuvally

Fone NO-[protected], [protected]

sir, Hi my nae is Anand Kumar Address: Dangalpara, Kanupara Dist:
Dumka-814101 State: Jharkhand Mobile No: [protected], [protected]
E-Mail: [protected]@gmail.com
Sir My LCD Monitor (Model- B2030, S/N- NE7XHMCB604849) are not
work properly. so please solved my problume.

update -
I had same problem. I switched to tata indicom, but had a message " check network settings "
So I went to tata indicom office in pimpri. They has wrongly supplied me OMH card costing 100 rs which is meant for new connection.

The fellow called Dinesh helped me a lot at Tata Indicom office.

They replaced it with rs49 hand set change card . "PRECHANGE pin number" smsed to the number mentions on the instruction set. you get sms in return and need to call *228 and do the procedure as prompted on phone. You get hand set programmed and activated message .pl note the OMH gets activated only by call to *228 . But again the internet did not work .The tata indicom guys took my complaint and sent me sms with complaint number . Then with in 24 hrs the internet started and EVDO channel came on.Now I enjoy internet with Rs94 plan with Tata Indicom
Thanks Dinesh - Tata Indicom

samsung is not a customer centric company to deal with...

Dear hardvocate,

Thanks a ton for your suggestion. I am planning to take this matter to Consumer Court if it is not resolved immediately.

MNC's like Samsung cannot take it for granted. I am firm to teach them a lesson if they do not get my problem resolved immediately.

I am already in consultation with my lawyer, in case if i need any suggestion i will definitely seek your guidance.

Once again Thanks a ton.

I am Shreekumaran Nair, I have purchased a SAMSUNG Refrigerator from "NEXT", Indore on 25.07.2010 MODEL CODE : [protected].

Now the Refrigerator is held up i.e. The Refrigarator Taking More Voltage & Not Functioning the Cooling Process. This Complaint already registered at Customer Care and they give a Reference Code : [protected] on dt. 14.12.2013, they also told me that the Representative will attend upto 8'O Clock today knight. But till time they have not attend and not responds from Sansung Customer Care.

Now, I have contact with Customer Care of Sansung then they told that my house is far from the city area. So, the representative has not come and they also told that the representative will attend the case within 7 days of time because my house is far from the city.

So, I want to know that The SAMSUNG product is only for the CITY AREA People or for all? If the above mentioned problems will face then why the outside city customer will purchase your product?

Actually the reason is not wright. I think this types problems facing many people in our country as such mine.
Kindly solve the problems from company"s end otherwise your product will go down as per Sales with the others.

Yes i have the same handset and same problem.I think its very bad thing of samsung company.All other companies java have worked very accurate. i have samsung GT B7722 mobile handset, i am used old and new version but unable to download any file like mp3, software through this browser, after saving file in download manager they didnt download any kb data their, so help me to solve my problem.

I can not download any file ( song, video, game, application).



Mobile Number :- [protected]

SAMUNG GALXY POP IS GOOD IN LOOKING BUT IN THE NAME OF SATISFACTION IT IS HIGHLY DISAPPOINTED. I SUGGEST NEVER TO BUY SAMSUNG MOBILE

Samsung — instead of galaxy pop they selling galaxy mini

sir,
my name is shaffi i buy samsung galaxy pop mobile in big c, kurnool. but instead of galaxy pop they given galaxy mini and that was imported and they did not give some of accessiores like hear phones, cd,pouch.. i asked seriously then they give all those things and said that sorry sir we r forgotton and in in their web site they given galaxy pop.

CAPS LOCK (SHOUTING AT SAMSUNG) I COMPLETELY AGREE WITH THE COMPLAINTS. I BOUGHT MY SAMSUNG GALAXY MINI (GT-S5570) JULY 17, 2011 AND BY AUGUST 30 IT IS DEAD. WON'T TURN ON AT ALL!!! AFTER 2 WEEKS WITH THE SERVICE CENTER IT IS STILL ERRATICALLY SHUTS OFF BY ITSELF EVEN ON FULL CHARGE AND WORST IS THE USB CONNECTION IS NOT WORKING. 4 COMPUTERS CANNOT EVEN RECOGNIZE THE DEVICE. I HAVE SEARCHED FOR SOLUTIONS BUT TO NO AVAIL. SAMSUNG PRODUCTS JUST SUCKS BIG TIME!!! I HAD SAMSUNG VIDEO CAMERA BEFORE... SCD103 THE SAME !!! IT GOT ALL THE TROUBLE AFTER 3 MONTHS!!! IT STAYED LONGER WITH SAMSUNG SERVICE THAN ME USING IT. NOW IT IS JUNKED. SAMSUNG CLAIMED TO HAVE FIXED IT. AND OH SAMSUNG SUCKS WHEN IT COMES TO AFTER SALES SERVICE. SAMSUNG SHOULD BE BANNED FROM MANUFACTURING!!!

I'm from the Philippines by the way. Anyway, it is still ASIA! [censored] YOU SAMSUNG!

Samsung - Refrigerator — COMPLAINT UN ATTENDED

SIR/ MADAM

I HAD COMPLAINED TO THE DEALER AT HANUMANGARH, RAJASTHAN
5-DAYS AGO. MY COMPLAINT REMAINS UNATTENDED YET.

Hi

I bought a J 600 series mobile phone from E-Zone Bangalore. Within the warranty period (within 5 months) one day it suddenly got switched off and never came back up. I went to the Samsung authorised service station named CELL SOLUTIONS in Domlur, Bangalore. They said the repair will take 1 week time. Though it was a very long time, I agreed. But its been 1 month now I did not get my moboile back. 5 times I went to the shop to collect the mobile. Moreover they dont have any update, they are saying its still under process. I just can say that this is a pathetic customer service. They dont even have courtsey to call up and inform. Everytime they asks us to call up and get the update. Whenever I called, they didnt pick up.

I request SAMSUNG to seize such service station if they want to keep their reputation good. I, personally along with my family and friends, will never buy another SAMSUNG product.

Hi
I have bought B520 model on december 2009 from a authorised dealer in Pondicherry after one month of purchase suddenly its gettin automatically switch off and switch on...when i asked wit d dealer they showed a service centre and now there is no news of my mobile and its almost a month in d centre...its very pity for such a reputed company to let such customer dissatisfaction...if my mobile not back m even ready to file a case in consumer court for their irresponsibility...

I had given my mobile(Samsung Star GT-S5233) for service on[protected] at TechnoCare, Habibulla Road, Chennai, they said that motherboard problem, & 10 days needs to replace motherboard, but they didn't call me regarding mobile status, if i call them they are not pick the call, finally i got mobile on[protected]After 31 days), now the mobile frequently restarting.

karthik

This is Chandan frm Dhanbad

Samsung mobiles r the worst mobiles I hv ever seen like wave gts5253, corby, SVHGA600 & many more...n samsung service senters r more thn that specially dhanbad service senter....

i used n m using lots of phone but nvr seen like this..

If any one going to buy please just think twise....

For the welfare of customer

i hate ur service centers... in chennai i gave my samsung mobile star3g in one f..king service center before a month still they saying come aftr a week... i gave for simple complaint to change my touch pannel... i do no wat hell u doing still now... pls shut urs service centers and get lost... tis is my last samsung mobile in my life... if any one ask also i tell them to wont buy samsung products... i[censored] do no how to service plz dont launch any mobile... i plan to wait till monday then i plan to give police complaint...

and tell the service centers teach how to responce the customers...

I bought galaxy pop GT-S5570 Phone from Chennai . In my phone the camera is locked. I don't know how to remove the lock.Please tell a suggestion for this problem

Im abinay from darjeeling n i also have a same problems about battery. Pleasehelp me