Samsung India Complaints & Reviews

FutureBazaar — Replacement not getting

Aginst my order no [protected] , i purchased Jaipan non stick fry pan, on dated 15 Aug 2010, received same as per delivery terms within 7 days,
But in that mention product found in damage condition, as per policy they should replace it, so i logeed the complint by mail as well as by telephone,against same they reply they will collect it befroe or on 31.8.2010,but still date as on 06.09.2010, its lying with me.
I unable to use that pan after paying money.
Its very bad expirance to me from them

Dear Mr. Dwivedi,

This is with reference to your order number [protected] for "Samsung RT26GCTS1 255 Liters 5 Star Frost Free Refrigerator".

As discussed, I am extremely sorry to mention that erroneously a wrong model product has been delivered at your shipping address under the said order. Kindly accept our humble apology for the inconvenience caused.

Let me assure you that your satisfaction is our prime objective and hence I am personally checking the availability of the correct product with our vendors and will keep you posted regarding the status of the same.

Our commitment towards customer service is absolute however I can understand that the recent experience you had is really unfortunate but I urge you to show confidence in our competency again, with the assurance that such errors will not be repeated.

Best Regards,
Aditya Pathak
Team Future Bazaar

Mr Pathak,

You called me the same day, I felt you are concerned and felt relaxed. But no further development since then is creating worries for me.

I do not understand why FutureBazaar/Group displays wrong information on website FutureBazaar.com.
I have read numerous complaints of FutureBazaar on several forums and I must say that
1. either your overall management is poor.
2. or you guys are creating buffers of money by creating false orders and then cancelling the same after taking too much time.

Ok again.. my story:
I have paid 100% amount by credit card on 3rd July to FutureBazaar. For the same, My bill is about to generate. Neither you process my order as desired nor you refunded my money back.

I have to do extra effort for following up the same.

I would request you to consider:
I am only earning member of my family and doing my job also. Having High Blood Pressure issues too. I must say that please stop this malpractice and let me know the status of refunds. And please close the matter asap. I do not need your discount coupons as well. Just Forgive me to forget you.

Sudhir

By the way my complaint number is [protected]

Pravin Kumar Bansal
[protected]
[protected]
[protected]@gmail.com
[protected]@rediffmail.com

I have deposited my phone at your sonepat service center, please note that data transfer facility was told me by seller by which we can transfer contact and other detail to pc and back but now service center people says that this feather is not part of phone if this is so it is regrettable and and need your attention solution .

your service center people said that they have to order some parts to be replaced in the hand set and it will take time and the set is there with them.I want a replacement of the hand set as there is problem from the day of purchase.Please do the needful.

My phone is still at service center even no standby is provided, I am suffering with no fault on my part and poor response from the company.It is highly regrettable that despite my repeated request and information I am not getting any solution.

TO DAY I GOT THE PHONE BACK FROM SERVICE CENTER BUT PROBLEM IS UN SOLVED UNABLE TO CONNECT THE PHONE TO LAP TOP THROUGH DATA CABLE.

I regret that the issue is still no resolved, The phone is still not getting connected to pc via samsung pc suite.please do the needful in the matter.

I had also purchased same mobile and i am facing the similar issue. i need to restart my mobile twice almost every day. It hangs a lot.

They should soon provide a firmware update

My phone hangs quite often nowadays, and it takes 3-5mins to start up now. it used to be really fast...

Samsung — Auto Switch off

I had bought Samsung Galaxy NOTE last month and now it is getting switch off automatically when i do not use it for 5 minute or so. At the same time if someone gives a ring to me than it rings in the other person but the NOTE screen would be blank. I had gien for service for 3 to 4 times but they are not able to rectify the issue.

Hi Ravneet,

Its a serious issue wth the handset.. Has that been resolved???? Pls reply..

Thanks a lot for the support from Ur side.

I got the issue fixed right after this message but could'nt reply and thank as I was out of station.

I once again thank the entire team, which help me .


God help U all.

Regards
Shabnash VU

I would give a minus 5 stars for Sri Meenakshi Electronics if there was a provision.
Even after 5 years they have not corrected their attitude and Samsung continues to entertain them and refers the customers to this irresponsible service center. I think irresponsibility is their motto. We had a Samsung fridge which started to give out some whirring noise. After repeated calls one technician turned up and said two parts have to be changed and never turned up or responded for about 10 days. Finally he came with the spares and fixed them but the fridge started to have the same noisy operation .He said the fan has become faulty and it has to be changed and again didn't come or call. The fridge started to have ineffective cooling and was giving out noise like a flour mill .Whenever we tried to contact this Meenakshi electronics we got no response and sometimes evasive answers. Even after repeated complaints to Samsung we were left with empty promises, evasive emails and the ineffective fridge. So finally we decided to replace the fridge and got a whirlpool fridge.. The dealer said that for 6 year old Samsung fridge we had, he will deduct 700 Rs as it can be used only as scrap. Rightly said. With these type of service centres Samsung products are bound to end as scrap.

I would give a minus 5 stars for Sri Meenakshi Electronics if there was a provision.
Even after 5 years they have not corrected their attitude and Samsung continues to entertain them and refers the customers to this irresponsible service center. I think irresponsibility is their motto. We had a Samsung fridge which started to give out some whirring noise. After repeated calls one technician turned up and said two parts have to be changed and never turned up or responded for about 10 days. Finally he came with the spares and fixed them but the fridge started to have the same noisy operation .He said the fan has become faulty and it has to be changed and again didn't come or call. The fridge started to have ineffective cooling and was giving out nice like a flour mill .Whenever we tried to contact this Meenakshi electronics we got no response and sometimes evasive answers. Even after repeated complaints to Samsung we were left with empty promises, evasive emails and the ineffective fridge. So finally we decided to replace the fridge and got a whirlpool . The dealer said that for 6 year old Samsung fridge we had he will deduct 700 Rs as it is only a scrap. Rightly said. With these type of service centres Samsung products are bound to end as scrap.

Dear Samsung Team,

I mostly use Samsung phones and have had no issues with the battery life of those phones (Duos/ Tab/ Marine).

I have got 4 Galaxy Pop in Shillong and am facing the similar issue. The battery drains in a matter of just 4-5 hrs without any talk time. Please do suggest on how one can enhance the the battery life.

Thanks & Regards
Rajib Das
rajib at retouch.in

Samsung — 3 Products of Samsung faulty

I purchase 3 Samsung products and all have given me severe problems and the service centres of Samsung are lousy.
Starting with the LCD TV. After 2 years there was sound problem. On 12th March 2011 I lodged a complaint and till date (29 April) neither the spare parts were made available to me nor anything has been done so far even after so many days/months.
I have the bitter experience of purchasing Samsung refrigerator (Model SR-32EMB). The trays were flimsy and broke after some time. Now even after so many years I could not be provided with the trays and my fridge is almost useless with only the fruit tray working.
I purchased Samsung mobile. Even during the warranty period there was charging problem. I sent the bill as well as set to the service centre but they did not accept it on one or the other pretext.
Does this mean that Samsung manufactures disposable products. If so this should be advertised in the same manner rather than making a fool o[censored]s.
Dr Ranjan Agrawal
BAREILLY
Mobile: [protected]

Dear Ayoushman ji,
I think you should write to support.[protected]@samsung.com about your problem. They are the nice and courteous professionals. Your mobile shall be treated at free of cost. You may plan to pay a visit to Samsung Service Centre, CC28, Nehru Place, New Delhi[protected] and your problem resolved. I'm also attaching a review of S2. Do place your opinion considering these and also raise your voice about it when you write to Samsung Support.

I brought Galaxy S2 on 5th June, the day of its launch in India. Before having it, I’ve been using the iPhone since four years. I decided to buy S2 in last December, when one of colleague referred me about S2. Since, December I started to surf various websites about its news updates and reviews. That gave me this impression that S2 would the state of art device. And gradually, I’ve made my mind to have it one the first day it self. But now after using it for more then 53 days, I’m of the view that majority of web reviews are stage managed and mainly focusing on the hardware side of the device. So, here is my review as a normal user, who mainly appreciates the functioning side of the device.
Let me tell you that I’ve compared the S2 with the iPhone mainly on the angle o[censored]ser Friendliness. Off course, S2 has many better features but iPhone is better in using on day to day basis.
Hopefully such feedback will help Samsung to improve their product. Till now, I have experienced the following short comings or the incompetency in S2:
A USER’S REVIEW OF GALAXY S2
1. Start from the shop…
Samsung is unable to provide you a Screen Protector in the box of S2! It’s a must accessory and would cost them a very meager amount. Protector is NOT or easily available in the market even if you are ready to pay for it additionally. Samsung should make it mandatory for it self to provide a Protector for all type of its mobiles.
2. The S2’s mobile case is the next bad thing a buyer is noticing at the time of purchase! It has a great designing bug! Samsung has absolutely ignored its user friendly quotient! I failed to use it even for a minute and rejected it at the first stance! Not because of its material but the reason is its design. What a poor lady hand purse type of shape, inconvenient to keep it in pocket and keep out from the case to use every now and then!
3. Now, the operational part of S2…
Samsung is not providing the Hindi Compatibility. Why? Android 2.3.3 is very much supportive of Hindi, which is the national language of 1.21 billion Indians! But Samsung ignored Hindi in its Indian market version also. You may recall that while Froyo (2.2) only had support for 26 languages, Gingerbread is empowered with a whopping 57 languages. Hindi, India (hi_IN) is very much there in this extended list of supported languages of 2.3.3! Then why Samsung's S2 is deliberately NOT having Hindi Support? Its note worthy that the Samsung is enjoying a large foot print in the Indian market. Yet, they ignored Hindi. Only God knows why! At least professionals at Samsung Support India don't have any guess about this apathy! HINDI COMPATIBILITY SHOULD IMMEDIATELY BE PROVIDED BY SAMSUNG IN S2!
4. I’ve found that there few more bugs with the S2! First is with the built in GMAIL App. You can NOT copy anything from the attachments of your Gmail account using this App, be it of any type of file! You will witness similar COPY/PASTE failure with majority of materials while moving through the built in Google browser. Google's Transliteration (not the translation) Tool is also not working in its own browser! Samsung needs to find out a remedy of it. It requires immediate resolution from Samsung or Google or both.
5. With S2, you will confront with similar COPY/PASTE problem elsewhere also. For example: suppose you want to send two or more contact numbers of one person from your address book which are stored under one contact to some body else through SMS. Then you can’t do this without copying each contact number independently to the note pad and then to clipboard of your SMS protocol, that too, only after going in EDIT mode of the contact. This is quite tedious route for such top end smart phone from Samsung and needs betterment!
6. In the SMS protocol of S2, there are few bugs also! Suppose you receive a long SMS from someone. S2 will show the full text in your mobile. But if you want to forward this lengthy SMS to someone else, then the whole text of SMS will first convert into a Multi Media Massage (MMS) and then it (the SMS) will be sent to the recipient as an MMS. Now, your SMS thread will show it as SENT and but the receiver will NOT get this SMS (Converted into MMS) in their ‘In-box’. This bug also needs to be solved on priority by Samsung!
7. Its note worthy that the iPhone can send a SMS o[censored]nlimited characters. And when the limit of an SMS exceeds, the remaining text moves to the second or third or fourth or fifth packets, but never hesitate from sending the long SMS. The Charges for long SMS will be decided on the basis of these packets by the service provider. This is desired in the S2 also. Long SMS converted into MMS may save the cost for the sender by that is waste as the recipient is not getting the MMS in all type of mobile handset. If you want, you may develop an option for MMS or SMS before sending but please empower the S2 for sending the long SMS.
8. There is one more issue with regard to forwarding of the SMSs. Suppose you have five SMSs in one Thread of your S2, and you quickly wanted to forward Two or Three of them to some body else. Then you can not select these Two/Three SMSs to be copied to your Clip board in one stroke and then send it as a combined one! This feature is available in the iPhone but not in Samsung’s top end mobile S2. In S2, one has to Copy/Paste these selected SMSs one by one. Samsung/Android should try to develop these user friendly features and update the phone as soon as possible.
9. In your built in Weather update feature, one can just get the updates of 10 cities. I believe, iPhone is not having any such limit! Also, in this nice App, there shall be feature of auto update at the defined intervals.
10. S2 is having a NICE feature of Black Listed numbers for calls and SMS. But its capacity is quite small. It was made large if not unlimited.
11. Now, the design part of S2…
Location o[censored]SB port for charging the S2 is also not designed at the user friendly place. Its top location like of the Galaxy S is perfect. That gives us perfect grip to carry on the use of device while keeping it in hand and also charging.
12. FM Radio is a good feature of S2. But it has a handicap with it too. It’s unable to work without the headphones attached to it. I can understand that the headphones are working as an antenna for the device. But it means that one should always carry the headphone in pocket! Suppose, you missed it at your home or in office or in your car and after a while you want to listen the Radio then you can’t do it. In technical term this may not an issue but from user’s point of view it’s a lacuna. This could have been avoided at the design stage by compromising a little more weight and slimness of the device. Probably, this might have led to some antenna radiation issue also and then a better hardware solution would have been developed by the R&D experts!
In conclusion, may I submit that in spite of having several new features, S2 is not better then an iPhone especially in term o[censored]ser friendliness! Samsung is supposed to come out of these challenges! Will they care?
Lastly, I'm thankful to your Support Team for their prompt and courteous response to my series of mails during last six weeks. I appreciate the professionalism of Samsung for that matter. But unfortunately my problems are not getting resolved by such decent approach, as all of their responses were just like the rituals which they were supposed to perform as their job. At the same time, I feel sorry for those professionals who are working in Samsung India that they are so handicap to serve the patrons better..! I extend my sincere sympathies with such people who bear the pain of being so much dependent on their Korean masters..! All of them had told me that my concerns can only be rectified by the Koreans and hopefully by the time next update will be released. But most unfortunately they have NO idea that how much this may take!
Regards,
Mukesh Kumar Singh
M +91 [protected].

My e-mail address is [protected]@yahoo.co.in, my phone number is [protected] (Tamil nadu). Thanks.

samsung galaxy pop — worst battery

I bought a samsung galaxy pop mobile,it has worst battery,i cannot browse for more than 5 hours....battery drains with that,please help if there is alternative
rajabhupati
[protected]

Thanks to the regional manager . He got the phone changed ...