Samsung India Complaints & Reviews

From: Mahesh Kumar Bandi [mailto:m.[protected]@adityabirla.com] Sent: Wednesday, August 21, 2013 2:40 PM To: 'sanjeev.[protected]@partner.samsung.com' Subject: RE: RE: Regarding Bluetooth complaint. Dear Mr Sanjeev Till date my blue tooth has not been delivered on contacting today to your dealer he has denied to deliver the same. Please advise to concern to deliver on priority Kind Regards M.K.Bandi Phone[protected] Hand Phone[protected] From: Mahesh Kumar Bandi [mailto:m.[protected]@adityabirla.com] Sent: Monday, August 19, 2013 10:03 AM To: 'sanjeev.[protected]@partner.samsung.com' Subject: RE: RE: Regarding Bluetooth complaint. Dear Sanjeev, Please revert on this urgently Kind Regards M.K.Bandi Phone[protected] Hand Phone[protected] From: Mahesh Kumar Bandi [mailto:m.[protected]@adityabirla.com] Sent: Friday, August 16, 2013 9:19 AM To: 'sanjeev.[protected]@partner.samsung.com' Subject: RE: RE: Regarding Bluetooth complaint. Dear Mr Sanjeev, This ref to your msg our and discussion the BLUE TOOTH must be delivered to me 13/08/13 but I am sorry to inform your dealer has not deliver the same and even he has not bothered to call me . Pl look in to it and if it will not delved to on or before today’s 12 .00 Noon. Then I will need refund for the same. Kind Regards M.K.Bandi Phone[protected] Hand Phone[protected] From: SANJEEV KUMAR [mailto:sanjeev.[protected]@partner.samsung.com] Sent: Monday, August 12, 2013 7:33 PM To: Mahesh Kumar Bandi Subject: Re: RE: Regarding Bluetooth complaint. Dear Mr. Bandi, Greeting of the day! With the reference to your mail regarding your Bluetooth complaint. As per the conference conversations with the dealer and you as per the conversation we have already communicate the solution and after your confirmation dealer will deliver the same Bluetooth at your place by tentatively by tommarow so in case you face any problem please let me know. Thanks and assure you the best services always. With Warms Regards Sanjeev Kumar Senior Executive – Customer Experience ------- Original Message ------- Sender : Mahesh Kumar Bandi<m.[protected]@adityabirla.com> Date : Aug 12, 2013 19:40 (GMT+09:00) Title : RE: Regarding Bluetooth complaint. Dear Sanjeev, we are your reply , pl expedite the same Kind Regards M.K.Bandi Phone[protected] Hand Phone[protected] From: Mahesh Kumar Bandi [mailto:m.[protected]@adityabirla.com] Sent: Friday, August 09, 2013 6:43 PM To: 'sanjeev.[protected]@partner.samsung.com' Subject: RE: Regarding Bluetooth complaint. Dear Sanjeev, This ref to, our discussion as desired sending herewith once again invoice copy of Blue tooth, Please note that its clearly mention by your service centre that I have not accepted and taken delivery of this tooth blue ,since it was to be deliver in open condition. I am also enclosing job card . Please note the dealer name and contact details M/s Vishal Enterprises Akota. Vadodara, Gujarat Phone NO:- [protected] & [protected] PLEASE ARRANGE TO REFUND MY MONEY URGENTLY SO I CAN PURCHASES NEW BLUE TOOTH , Please confirm urgently Kind Regards M.K.Bandi Phone[protected] Hand Phone[protected] From: SANJEEV KUMAR [mailto:sanjeev.[protected]@partner.samsung.com] Sent: Friday, August 09, 2013 6:17 PM To: M.[protected]@ADITYABIRLA.COM Subject: Regarding Bluetooth complaint. Dear Mr. Bandi, Greeting of the day! With the reference to your mail regarding your Bluetooth complaint. As per the telephonic conversation we are requesting you kindly sent the invoice bill along with contact detail so that we can coordinate with dealer and provide you the solution as soon as possible. Thanks and assure you the best services always. With Warms Regards Sanjeev Kumar Senior Executive – Customer Experience The information contained in this electronic communication is intended solely for the individual(s) or entity to which it is addressed. It may contain proprietary, confidential and/or legally privileged information. Any review, retransmission, dissemination, printing, copying or other use of, or taking any action in reliance on the contents of this information by person(s) or entities other than the intended recipient is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us by responding to this email or telephone and immediately and permanently delete all copies of this message and any attachments from your system(s). The contents of this message do not necessarily represent the views or policies of Aditya Birla Group. Computer viruses can be transmitted via email. Aditya Birla Group Companies attempts to sweep e-mails and attachments for viruses, it does not guarantee that either are virus free. The recipient should check this email and any attachments for the presence of viruses. Aditya Birla Group does not accept any liability for any damage sustained as a result of viruses. Regards, Sanjeev Kumar Senior Executive - Customer Experience

My complaint no is [protected] dated 08 Aug 13, Service technician visited and informed that PCB is defective and No replacement PCB is available. If require he can repair at his work place that too, if we land in our cost and risk.On 11th I have again complained through call centre but they informed they will forward complaint. But 10 day passed no action taken or no intimation either by phone or by mail. Request to take up the matter and do the necessary remedial action at the earliest please Regards N.sivaramakrishnan

Hi, I am a Samsung user from long time & i had believed that samsung really care about their customer but now my opinion is changed because from last 2 months i am not getting replacement of my earphone which i purchased in 549Rs. from your authorized dealer *SSK Retails Pvt Ltd. S-33,DB City Mall , Arera Hills , Opp.MP Nagar Bhopal. Pin No-462011. Tel No:[protected] on 09-May-2013 which Product code is GH59-10442A , Model No.EHS44ASSBECINU. But after 1 month its stop working for the same i have visited your service center(ABM Enterprise,Opst Moti masjid, Sultania Road, Bhopal ) for replacement. two times they are trying to give me wrong product by your service center first time a cheap & third Quality product & second time a product which is not compatible with my phone. I have continue follow up with your customer care ,& logged complaint for same with *ref. no-[protected]* but till date no resolution. your senior representative Mr. Abhishek & Hemant confirm me that two times wrong part delivered at service center & he will send the concern case to area sales manager that why every time wrong *Part code:GH[protected]* which is not compatible with my phone(market price around *200Rs*) delivered against correct* Product code:GH59-10442A* then he will call back. i have wait for 1 week but i have not get any call back from your end.So i have call your customer care today several times but they are telling me every time " sir I have arrange your call back on priority please wait for call back" but i have not recd. call back from your end. Can i get any answer from your end that is this your service & brand name ? A replacement of simple earphone which is currently sale by you from your showroom but no replacement against faulty! I want my replacement the same product i have purchased Details are given below, Ref. No:[protected] Product code:GH59-10442A.( Correct Product Code) Model No.EHS44ASSBECINU. Regards, Vishnu [protected],[protected]

Hi I am gurpreet and i want to complaint samsung service point which is near section chownk. i have GT-S7562 model and problem in set is less battery backup and i ask that in service point and they give me very long time after two months and that battery is also same problem then i gone again service point , they take my mobile and give me after 10 days and ask me that now it is my fine now u can use it but when i come at home and charge it then same problem happened and this time they again make me fool plz sir help me. Iam very thankful o[censored].

Dear Sir, I have purchased a Samsung mobile phone on 12/02/2013. But until now, I have visited service center about 3 times & all the these he is just formatting phone & giving me back. But the problem with the phone is it gets hanged while I used to call even when I am using the device without external memory card as they advised me to. Still the problem persists. Now I have given the phone to service center for servicing on 14/8/2013, till now there is no single call from them about the update/status of mobile. Instead I have called the customer care to know the update but failed.Now I demand a new mobile phone with updated software because I have suffered a lot in these 6 months. The service center in our city is 15 kms far away from my residence & I can not make time free to time in my duty hours to go to this service center frequently. I need a phone to facilitate myself not to fall into the problem. Device details: Samsung Galaxy S duos mobile phone Model: GT S7562 IMEI : [protected]

Hi Few months ago had a problem with my Samsung LCD Tv.Sometimes video goes blank while audio is good.(Not every time).CC executive came and informed that tv should taken to their center.They taken to their.After 1 week they returned and no problem for 2 weeks with a cost of RS 2500.After that the same problem started.But we discarded.A month ago the same complaint happened,myself took the set to thier office.They gave me a work order form and told me that they will inform me.But nothing happened..I called them they told excuses about the availablity of smps.Till the date they didnot inform me anything.I called 3-4 times but no Hope!!They are not sure about the complaint.I ve never seen such a worst Cervice Center.

[protected] Forwarded message[protected]
From: Jaideep jain <[protected]@gmail.com>
Date: Wed, Jul 17, 2013 at 5:09 PM
Subject: Panel damage of LED SMART TV
To: support.[protected]@samsung.com


Dear Sir,

Please note we have purchased on 01.05.2011 Samsung Model # UA46D5500RR 117cm (46) LED SMART TV, LED TV along with Samsung Microwave Oven - Model # CE1041DFBLX72., Product Serial # JOGU7DBB300402E, Date of purchase : 02.05.11 from
Usha Agencies.
Shop No 9/10 ,Tilson Shopping Centre,
Ulhasnagar, Thane - 421003
Tel. #[protected]Mr. Ravi (M# [protected])
Attached Invoices for the same.

Now after two year the LED SMART TV is not function, hence i have launched complaint on 15.07.2013 complaint # [protected]

Today on 17.07.2013 Mr. Mahesh from SAMSUNG INDIA ELECTRONICS LTD. Address: OLD CAPRI HANS BLDG,L B SHASTRI MARG,KURLA,400070 has visited for repair. As per his report he informed PANEL has been damaged and had given repair estimate of Rs.36000/-.

This cost is not acceptable. Since i am loyal customer for SAMSUNG.
I have in house below Samsung products.- attached mobile bill
Samsung Mobile S3, LED SMART TV, Samsung Refrigerator, Woven,
Requested for free replacement of PANEL. But Samsung agreed for 30% discount. I need completely free. Since it is purely technology fault.

Also similar problem had occurred in past with Mr.Rajendra Sethiya of Pune has got free replacement from Samsung. LED TV was old for more then 3years. In my case it is just 2yearsSamsung

Since i have aged parents at my house, which cant walk & are completely on bed. Their entertainment is done only by TV.

Please help me to resolve & obtain free replacement.

Jaideep Jain
M # [protected]/[protected]

Sir,

This is to inform you that I have purchased samsung double door refrigerator on 17-5-13 and the model is RT39DAGASL and the serial number is 53034DAD300504H. The problem with the refrigerator is that the vegetable tray falls down as we pull it out. from day one I am complaining for it as initially some engineers came as it is the new model,I had a word with them they told that u pull it with both hands u will not face the problem. If it still persists we are there to solve the problem. But till date nothing has been done As I call customer care they transfer my call to heads of certain areas ,they assure me that my problem will be solved in 1-2 days. I had a word with Mr Raj kumar,Mr Gautam, Mr Ashraf .......and so on the list goes on all of them are from 31 sector ,gurgaon customer care people.Mr Ashraf is the supervisor of sector 31 he had a word with the engineer who visited , the engineer agreed with the problem.Mr Ashraf assured me the resolve the problem but nothing has been done.my complaint number is [protected]

sir
I purchased a Samsung galaxy grand quattro I8552 just 1.5 months before. I found 2 days before that its battery is not getting charged. Next morning on 16/08/13 I went to service centre of samsung (ANSH Communication, Gurgaon) and got reply that " liquid logged in " and whole motherboard will be changed. Its cost would be around 4000 to 5000 rs . I discussed that " how is it possible because i take care of it so much and there is no water traces in mobile.They showed me some whiteness and told me that it is because of water logged in. As a non technical person how can i come to know the problem by seeing it .
Sir ,here I would say that , this is because of product malfunctioned . Samsung service centre people want to make money and changed problem from technical to water logging . It is the easiest reason ( water logging in ) to make warranty void and make money by service centre people.
i am confident , using this product very carefully.
sir , although I given my mobile for repairing on same service centre and paying repairing cost , because I am missing lot of important calls daily .But what would be possibilities for me to take further action on company after repaired phone.

Raman manhas
Bill no.[protected]
Model no :GT-I8552RWAINU
Mb no : [protected]
[protected]

Sir,
I purchased a Samsung galaxy grand quattro I8552 just 1.5 months before. I found 2 days before that its battery is not getting charged. Next morning on 16/08/13 I went to service centre of samsung (ANSH Communication, Gurgaon) and got reply that " liquid logged in " and whole motherboard will be changed. Its cost would be around 4000 to 5000 rs . I discussed that " how is it possible because i take care of it so much and there is no water traces in mobile.They showed me some whiteness and told me that it is because of water logged in. As a non technical person how can i come to know the problem by seeing it .
Sir ,here I would say that , this is because of product malfunctioned . Samsung service centre people want to make money and changed problem from technical to water logging . It is the easiest reason ( water logging in ) for voiding warranty and make money by service centre people.
i am confident , using this product very carefully.
sir , although I given my mobile for repairing on same service centre and paying repairing cost , because I am missing lot of important calls daily But what would be possibilities for me to take further action on company after repaired phone.

thank you

Raman manhas
Bill no.[protected]
Model no :GT-I8552RWAINU
mb no : [protected]

i bought this mobile on[protected]. with in five months i submitted this phone to service center because of charging jack issue along with battery, which was duly fixed. then again i submitted this phone for the same issue with in month of early replacement(dated:[protected]. i received this mobile on[protected],the very next day[protected] i submitted mobile for repair, because when i got it back the mobile it got issue of FM played only in one headset as well as auto disconnection from internet.
i was told to collect the mobile on[protected], so i went back and ask for my mobile i was told to came back on[protected].i went on next given date[protected], then i was told that please come on[protected], each time they give me the reason that some part are yet to arrive or the part arrived for d replacement is the faulty one so it will take time.

my question is that if i bought the mobile i want to use it, but i am unable to do so.in last 2 months my mobile has been to service center for 4 times n has remained there for at-least 25-30 days.
1. what the hell your service center doing.
2. will my warranty be extended for a month as because of your faulty services i am unable to use my mobile.
3. if you don't have part then why don't you shut down your service centers and follow the policy of immediate replacement of faulty product.

wait the best is yet to come...


i got my battery replaced first time...then charging jack twice....now the whole mother board n some charging IC don't you think i deserve the replacement of product. please consider the situation. -Himanshu

We bought 315 Lt Refrigerator in Sep'2010 model RT32CDUX1/XTL/2010 & in June'2013 some problem observed in cooling & serviceman visited on complaint who informed that he rectified the problem & charged visit charges Rs.282/- vide receipt number 2832 dt 19th June'2013 (CR No.141587). After a month on 9th Aug'2013 the same problem again observed even escalated as refrigerator stooped ice making.

We complained for the problem on which the complaint handling in-charge (Mr. Jassi) informed on phone that we have to pay visit charges for Rs.282/- & in case problem found in compressor then additional Rs.1100/- as gas filling charges. When we said that your guy has visited one month back in June for the same problem then he said that our service assurance is only for a month & if same problem reoccur then you have to pay visit charges.

This is highly inappropriate & shocking. This way we end up paying Rs.300 apprx. in alternative month & if additional charges incurred then the amount could be higher like this time we need to pay Rs.1400/- approx. against which service assurance is for one month.

I request to the concerned authority to raise this issue appropriately & if possible at your end then let this should be mentioned in written on the sales broucher that even if the compressor is under guarantee (5 year guarantee) customer still has to pay & for other items the assurance of service is only for a month if any problem observed. This will save customers from misguiding. I will take up the matter in consumer court as well if the matter is not redressed to highlight the substandard services from SAMSUNG.

Dear sir,

I had purchased Samsung note 2 on 28th of may this year with 15% cash back offer. I had done the transaction by ICICI Credit card and i ws told by Samsung representative that I shall receive the credit of 15% cash back directly in my bank account latest by June end. I had been regularly following up with Samsung but till now they have not yet paid me. kindly look into the matter.
I am attaching the invoice copy and transaction copy for your perusal.

Dear sir,
I have taken Samsung SIII phone from authorized Samsung dealer from DB City Mall, Bhopal worth rupees 29500/- last month on 08 July 2013. As soon as we came out of showroom after buying, it switched off of its own. We went back and representative said u would have pressed switched off button. Next day onwards the phone started behaving erratic. It used to switch off on its own and restarts again and again. We went to showroom and he sent us to service center. Service center fellow updated software and promised that it will not be repeated.
1.) 07 days it went well but after that again it started behaving the same. It switches off and restarts again on it s own.
2. )It hangs 100 times in a day.
3.) Now after one month, battery has also started behaving funny. After 2 hrs of charging, battery status increases only by 5 %.
Now u imagine after buying new phone we were standing at service center and still the problem exists. Now i want a solution that I do not want this phone and ill not recommend also anybody to take Samsung phone.
Kindly arrange some way so You take this phone back and give my money back as soon as possible.
Thanx
Dr Ashish Kalra

ear Samsung team

I have purchased samsung 40 inch LED 3D TV from Dubai. I am using it in Veppanthattai - Perambalur - Trichy - Tamil Nadu. Currently it gets switched off automatically after few seconds. I have registered on-line. I have invoice copy with me. But no service person has called us and even we don't know where to take for warranty service. I have not expected this kind of bad service from Samsung.

Regards
Jaya Gandhi
[protected] / [protected]

Hello Sir/ma'am,
I 'm manvil George, by posting my complaint here i 'd like to draw the attention towards the inconvenience which is being caused me to me .
I had purchased "Samsung S Duos GT 7562" on 26th may 2013, after two months phone got broken down.
i submitted the phone in samsung service centre (add: E-3 lower ground floor kalkaji n.d 110019) on 02.08.13
"Bill no. [protected]"
now it 's been more than 16days yet my phone hasn't got repaired and no sign of repairing it in coming weeks either.

whenever i call them they just give me evasive response
they extend the date everytime by saying that phone will get repaired by tomorrow or day after tomorrow. such a bad customer service will lead samsung nowhere.
it is causing me great trouble. this is my 1st and last samsung phone neither i will purchase nor refer anyone.
i 'm encountering great trouble.I 'd be deeply indebted to you if my problem get resolved.

Thanks
Best Regards
Manvil
Bill no.[protected]
ph. [protected]

I have purchased a Samsung smart LED TV from kings Electronics, Nerul , Navi Mumbai , Maharashtra on 11/5/2012 by paying Rs-92300/ by paying cheque No . Exactly after passing of guarantee period of 12 month my LED panel crashed. When I contacted to Kings Electronics, Nerul, Navi Mumbai they have shown lot of arrogance. His manager was trying to throw me out of his shop . His manager informed that it is a common complaint in Samsung LED smart TV panel and crashing of LED panels is about 10%. After my hand folding request he gave me the number of Samsung customer care.
A nightmare started after that. It is informed by Samsung customer care that guarantee period has expired in May 13 and now it is june 13. They have informed me that panel cannot be repaired and I have to pay RS-37000/ in advance , then they will start work.
I denied for payment. They returned my panel without repair or change. I am crying with crash panel. I have paid my hard earned money of Rs 92300/ to buy my dream TV but now I am living in nightmares due to this looting tactics of Multinational companies.
Government of India is hopeless. They have invited these MNC to loot their citizens. I am helpless. I don’t know what to do.
I advice my countrymen not to buy any product of these MNC dacoits specially of Samsung Company . They are practicing unethical practices in India. The Government of India is standing like beggars before them. They are looting our money by advertising their products. They have targeted the house wives and kids as their prey. I have lost my peace of mind

Sir, I have purchased Samsung Mobile Phone (Samsung Galaxy young S-5360) from Danwal Moble Centre Ramnagar Dist- Nainital on 04 Jul 2013 vide bill No, 327 dated 04 Jul 2013. On 12 Aug 2013, incoming/outgoing has entrapped. On 13 Aug 2013,I have shown mobile to shopkeeper at Ramnagar. and ask him about the problem. He has simply said that inside of my shop mechanic is sitting so you give your mobile to him. After 30 minutes mechanic said defects has been rectified. So pay Rs. 200/-towards repairing charges. I have ask to shop keeper about the issue he simply said I can not do anything as this bill is not genuine. Kindly take the case of fraud at the earliest. The address of shopkeeper are as follows:-
Dangwal Mobile Centre
Near Gadwal sweets
Ranikhet Road, Ramnagar
Dist-Nainital -244 715 Uttrakhand

My Address is as follows:-

Vill- Utida Malla
PO- Digolikhal
Tehsil- Dhumakot
Dist- Pauri Garhwal- 246280, Uttrakhand

Hi there.

M not sure if putting complaints out here really works. but let me share a small experience of mine, when i visited the Samsung service center which is based in MALAD (W), MUMBAI.

I purchased Samsung Galaxy Grand in march this year. It was just a month after the purchase of phone, it started giving Battery issues.

I thought maybe because i have watsapp and internet on all the day, it must be chewing the battery. but then after charging full 100% it hardly use to last just for a couple of hours. and then one fine day my phone stopped charging and started getting Hot.

As i have experience of working for an International Mobile service provider, i tried all the t/s steps and found that it wasnt the problem of battery, charger or the connector.

I asked my brother to visit the service center as i am physically handicap and the phone was in warranty.

My Brother asked the Guy to check the issue, who was informed that there is Liquid damage in the phone and cannot be repaired under warranty.

Well my question is, how is possible for the phone to get liquid damaged wherein i am on bed since a year and a half and do not go out in the rain. so god knows how did the water go in there.

My brother tried to explain the same to the Representative but he failed to understand the same and started giving the Rates of changing the mother board.

My bro even requested him to try and clean the water with thinner and Blower. but the rep informed that he has already punched the phone under OUT OF WARRANTY and he could not do anything.

After arguing with him for over an hour the rep at the store demanded for Rs. 350 for cleaning.

I mean after purchasing a handset of worth 20k i get sucha amazing service then i feel buying a Micromax phone wold have been worth.

I am really very disappointed with the service of Samsung and did not wish to get it fixed. the phone is still lying with me in the same condition.

I just hope posting this incident out here makes some effect and get me good results.

Regards,
Mohit Damwani
[protected]

I Purchased led in Nov 2011 precautions not told by engineer @ that time which resulted to loss of. Display panel in month of AUG 2013 due to power fluctuations (as told to me by ur engineer) pls chk my details providing u complaint no.[protected]. Ur area manager Mr. Prashant kharote plus supervisor Ms. Sangeeta nagar giving rubbish answers... Not replying to me immediately inspite of several complaints... I WANT EARLIEST RESULT from SAMSUNG..... I won't pay a single price for a New panel replacement... The problem has occurred because of their lack of knowledge in explaining to me the right precautions.... I WANT FULL PANEL REPLACEMENT FROM SAMSUNG WITH MAXIMUM WARRANTY......