Samsung India Complaints & Reviews

To
The CEO
SAMSUNG India
Sub: Complaint against sewer code of negligence against Complaint/Job No.: [protected].
Dear Sir,
I Vijay Kumar Asst. Prof in NIT Allahabad, U.P., India, bought a Split AC in Allahabd U.P. whose details are attached.
Vexed from the repeated incomplete commitments from SAMSUNG AC (1.5 ton, Split) personnel. I am forced to bring this matter under your discretion after making so many calls (the details of these mobile numbers are Toll Free No.: [protected]; Service Center: [protected]; Javed: [protected](Given by Service Center); Store Allahabad: [protected]) for the complaint no. [protected] lodged on 18.07.2013 to different different staff, it was found that not at all any firm action taken against this complaint number and From last 15days they are telling me that you will get replacement in next day but i don't know how much this two days are long. I reside on the top floor of MNNIT building that gets too hot and it is very difficult to manage in that flat. Kindly take necessary administrative action since more than 15 days have been passed from the date of complaint.
Irritated from the extreme negligence I will finally be compelled to search for faster necessary action.
Thanking You

(Vijay Kumar)
Asst. Prof.
NIT Allahabad
U.P.-211004, India
Mob. No.: [protected]

Hello All, I need help with my situation with Samsung Mobiles India. My name is Rahul from Noida City, I would like to share my Worst Experience with SAMSUNG MOBILES, I bought a Samsung Galaxy S- DUOS 7562, Serial/IMEI No. [protected] on 24th April 2013, first of all i was unable to charge that device than i went to Samsung Authorized Care Centre for replacement of that product, 1st time they told me that was just a minor Charging Connector Problem and kept my phone for almost ONE Week for that, and gave me the reason that they are running out of accessories ( I Went to the Main Service Centre Of SAMSUNG MOBILES located @ Sector-18 in the City & they were running out of Minor Accessories also the Samsung Factory is located in the same nearby area ). After a week when i received my Phone back, it started showing the same problem of charging, in addition to that i was unable to connect internet, was unable to receive incoming calls, and was completely unable to listen Music, then i went to Same Samsung Care Centre for the above mentioned problems that i was facing with that Defective Device, 2nd time also they kept my phone for again ONE WEEK, by telling me that there is a problem with Charging Connector, Headset jack, and some software updation and on top of that they told me that they are still running out of Accessories and i have to wait again One Week for that Phone, Then after a Week when i received that phone, NONE of the above mentioned problem got resolved but in addition to that there was a new Problem with Motherboard of that device. Again after launching a consumer complaint they Promised me that after the replacement of Motherboard the problem wont come back and if the problem repeats one more time they will going to replace that device, Now again after 15 days i was unable to charge that defective device so i went to the same service centre to sole my problem there i found out that THEY NEVER REPLACED THE MOTHERBOARD OF THAT DEVICE THATS WHY I HAVE TO FACE Problems with that deviceNow again that Defective Device is at the Same Samsung Care Centre for ONE WEEK as they always running out of Accessories. Instead of taking back that DEFECTIVE DEVICE they wasted almost my Month and still Wasting my time, money & energy. As the Product is under warranty and i want Samsung to take Responsibility of that DEFECTIVE PRODUCT and Replace that Defective Product or either Refund my Money Back, I tried everything in my hand but No Support From Samsung Customer Care team. Please take action against Samsung Mobiles for Selling Defective Products in the Market and Samsung Customer Care for totally Unacceptable, Unethical & illiterate behavior towards customers. Every time they keeps my phone without solving my problem and the only solution is the replacement as that Defective Device caused me already lots of trouble, Every now and then they keep my phone and erase my important data. I Simply Don't Understand What Kind of Company Samsung is ? Its been 3 Months i purchased that Phone and out of 3 months Samsung Authorized Service Center Kept That Phone For Almost 2 Months And Still That Defective Device is giving Trouble to me. I also have Nokia Phone and that Phone is working perfectly as smart phones are suppose to work BUT Samsang First distributes DEFECTIVE DEVICE In the Market and AFTER that They Give TERRIBLE POOR CUSTOMER SERVICE. Hoping for the best & earliest solution to my situation and to hear from you soon. In case you need any more details please do not hesitate to contact me.
With Thanks & Regards,
Rahul Gupta

dear sir/madam
I purchased a Samsung galaxy note II smart phone from snehanjali retail pvt.lmt on 26 may 2013. I purchased with offer of 15% cash back using SBI credit card. I converted it to 6 EMI. Its been told that by 25th July my credit card account will get 15 % cash back. I have not yet received 15% cash back. I have been visit snehanjali retail pvt.ltd store at kandivali west to inform this issue
Here are the details of the purchase.
Customer Name: jignesh valera
Mobile: [protected]
Product: Samsung galaxy note II
TID: 40938452
Batch Number: 000013
INV Number: 000099
BILL Number: 000030
Date of purchase:[protected]
EMI TXN ID:723124

I am attaching bill for reference.

I had purchased Samsung galaxy duos smartphone GT-S7562 in 9 November 2012 and from the day one the handset is hanging too much
while using contact app, sms app,playing games ... so i go for a samsung care support at my city and
They had to flash my phone and install latest improvement updates also ...
but it's still laggin while using app. and hanging to much ...
i take out the bettery to restart my phone when Hanging ... giving below problems.

1) Operation is extremely slow
2) Phone hangs repeatedly
3) Sometimes the phone does not display the caller name when the phone rings
4) Data upload and transfer is very slow.
5) Touch screen operation is not effective
6) While exiting any application the operation is very slow
7) Sometimes when i go to message box, i can see the contact no.s only. After few seconds the names of contacts start popping up
8) Facebook application also operates very slow on the mobile. It keeps showing loading before displaying details on the screen
9) After taking a photo or video when i want to review it, it takes longer time to load.
10) I have deleted lot of applications from my cellphone due slow operation as well as transferred all the photos, videos to external sd card but there seems to be no improvement
11) while viewing a photo or video there are lot of instances when i tilt the camera by 90 degree, the video or photo does not timely rotate on the screen
12) while using fb application when the details are displayed and i want to scroll the screen, the response is lethargic.


i cant understand that, why samsung brand is not able to solve this problem and why launched a unsuccessful device for people ...
i pay 15800 for this Smart phone but then why samsung Qualities phor mobile is too poor ...?
Rohit Rai

I had register a complaint about my freeze on 07/07/2013 for not working. Then a service engineer visited for it from Begusarai Service Center &
told me that he visited again with in 4 days with required product to repair ur freeze, but till now on 31/07/2013 has been passed away but there
is no any response from company's service,service center or from engineer's end. I have been many times called on company's care number but
all time they said just wait ...So what's this how much time/days company taken for service no one can satisfied me...that in warranty company
neither responsible nor provide better service to their consumers.... This is SAMSUNG company's mazic.

This mail is to share my horrible experience that I have after buying Samsung S4 phone from one of the Samsung outlets in Delhi.

I bought the phone on 13th July from a Samsung dealer in Raujori Garden.

After buying the phone when I reached home I found that that its home key was not working. I called the dealer and made him aware about the issue with the phone. He adviced me to take the phone to the nearby Service center and ensured that they will replace it with new one.

I went to the service center on 19 th July as I was out of city due to official work. Meantime I also realized that the phone has battery backup issue. Its battery was lasting for 4-5 hrs only.

Service Center agreed to replace the phone and the Samsung representative told me that they will first inspect the phone to confirm whether this is a genuine problem.

I waited for around 3 hrs and finally they agreed to replace the phone. But after sometime out of no where they told me that they cannot replace the phone as this phone has been activated on 6th of June as per there record. I was shocked and tried to make them understand my point that the Samsung dealers/outlets are the face of company and people generally buy phone from the outlets rather then directly going to company.

This kind of treatment is not expected from the company of repute like Samsung. I wouldnt have bothered you if it is a few thousands rupee phone. But as it is the flagship model of Samsung and the most expensive one, I need your intervention to help me out in phone replacement.

please find the attached bill and service center receipts.


Product details
Samsung galaxy 4
IMEI No [protected]-1

Regards
Bharat Rawat
[protected]
[protected]@gmail.com

Dear Sir/Madam,
I am a Research Scholar in IIT Kanpur, India. Sometimes back, I purchased a Samsung mobile. After 1 month, I started facing problems in this mobile. The mobile phone’s sound became lower. The phone was switching off automatically. I complained Samsung service centre about this. But they didn’t entertain this kind of problem and asked for extra charge if I wanted the phone to get repaired by them. But I...

Dear Friend ,


Please look the below mail sent to cmd of samsung company . Nill there is no response from the company . Now it is 5 months completed .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
Setco Automotive Ltd
Cell: [protected]



----- Forwarded Message -----
From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "o.[protected]@samsung.com" <o.[protected]@samsung.com>; "bd.[protected]@samsung.com" <bd.[protected]@samsung.com>
Sent: Tuesday, 16 July 2013 1:56 PM
Subject: Re: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Sir ,

Till toady 5 months has been already passed but there is no response from ur company . Now I can compromise with you , kindly reply .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
Setco Automotive Ltd
Cell: [protected] / [protected]

From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "o.[protected]@samsung.com" <o.[protected]@samsung.com>; "bd.[protected]@samsung.com" <bd.[protected]@samsung.com>
Cc: "sonal.[protected]@samsung.com" <sonal.[protected]@samsung.com>; "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Sent: Thursday, 20 June 2013 11:13 AM
Subject: Fw: Fwd: Re: Fwd: Fwd: Fwd: Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .



Dear Sir ,

If you will pay me the cost of mobile Rs. 9600 & CASE conducting charges & advocate fee of Rs. 2000 (Total Rs. 11600) then I can compromise the same .

Till today 4 months is going to be completed but your company has not supplied any standby handset to me .What type of poor quality service ur company is providing to the customer ,It clearly reflect that that main ambition o[censored]r company is to harsh the customers .

My suggestion for ur company is not to give such type of Poor Quality & irresponsible of service to the customer in future which I have been continuing since last 4 months .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
S.A.L
Cell: [protected]

----- Forwarded Message -----
From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "sonal.[protected]@samsung.com" <sonal.[protected]@samsung.com>
Cc: "o.[protected]@samsung.com" <o.[protected]@samsung.com>; "bd.[protected]@samsung.com" <bd.[protected]@samsung.com>; "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Monday, 3 June 2013 12:53 PM
Subject: Re: Fwd: Re: Fwd: Fwd: Fwd: Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Dear Madam,

As I have already mention in earlier mail on dt. 01.06.2013 that I have spent Rs. 4000.00 to my advocate for his case conducting fee & Rs. 1000.00 for court expenditure . When I was requesting to ur company for replacement of my Handset at that time your Service representative Mr. Varun Singh denied to give me the new Hand set & told me do as you like . Now Question is who will pay my money of Rs.5000.00 which I have already spent . I am agree to compromise in this circumstance when you will pay cost of mobile Rs.9600.00 along with advocate fee & court charges of Rs. 5000.00 .If you are not agree with my proposal then keep your goodwill gesture with you .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
S.A.L
Cell: [protected]



From: Sonal Choudhary <sonal.[protected]@samsung.com>
To: [protected]@yahoo.co.in
Sent: Monday, 3 June 2013 10:09 AM
Subject: Fwd: Re: Fwd: Fwd: Fwd: Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Dear Mr. Sudhir Mahapatra,

This offer is made without prejudice to our rights.

Thanks & regards
Sonal Choudhary
Assistant Manager - Customer Satisfaction
Samsung India Electronics Pvt Ltd.
IInd Floor, Tower C, Vipul Tech Square,
Sector - 43, Golf Course Road,
Gurgaon - 122002, Haryana, India

------- Original Message -------
Sender : Sonal Choudhary<sonal.[protected]@samsung.com> Assistant Manager (1)/SIEL-S-CS-VOC Office/Samsung Electronics
Date : Jun 03, 2013 10:05 (GMT+05:30)
Title : Re: Fwd: Fwd: Fwd: Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Mr. Sudhir Mahapatra,

Good Morning!!

In reference to your email dated 01st-June'13 and telephonic conversation regarding the issues raised by you for your Samsung handset and services, we would like to inform you that since the matter is sub judice, despite that as a goodwill gesture and prejudice to our rights, we can offer you a replacement of your mobile handset with a three months extended warranty.
Please let us know incase same is acceptable to you and a joint application will be moved before the court for the closure of the case.
Thanking and assuring best of our services always.

Thanks & regards
Sonal Choudhary
Assistant Manager - Customer Satisfaction
Samsung India Electronics Pvt Ltd.
IInd Floor, Tower C, Vipul Tech Square,
Sector - 43, Golf Course Road,
Gurgaon - 122002, Haryana, India

------- Original Message -------
Sender : SUDHIR MAHAPATRA<[protected]@yahoo.co.in>
Date :[protected]:14 (GMT+09:00)
Title : Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Sir,

I have received a call from your Service Center - Bhubaneswar that they informed me on dt. 30.05.2013 to take a new Handset or the Total cost of the mobile which has deposited in ur service center till today .

When I requested him to replace my Handset but at that time they denied to replace . Now I am unable to agree with their proposal because I have already paid Rs. 4000.00 to my advocate for his case conducting fee .Till I have lost my valuable time as well as received mental torture, pain & agony to prepare my case . In this stage if you will give me only the cost of my mobile then who will pay my advocate expenditure & court expenditure .

If you will agree to pay the cost of my mobile along with advocate fee of Rs. 4000.00 & court expenditure Rs. 1000.00 .I may compromise with you otherwise I will wait till judgement of the court . At that time You will paid extra 12 % interest from the date of my filling till disposal of the case .

This is for your information & further necessary action .

Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
Cell: [protected]



----- Forwarded Message -----
From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "o.[protected]@samsung.com" <o.[protected]@samsung.com>
Cc: "bd.[protected]@samsung.com" <bd.[protected]@samsung.com>
Sent: Thursday, 30 May 2013 12:09 AM
Subject: Fw: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Sir ,

Please go through the attached Advocate Notice but there was no answer from ur company . Now the case has been filed video case no
CC-117/2013 . As you are in Higher position you must know in a Screen touch cell phone if we remove the battery , Digital LCD(screen) & mother board , then remaining items will be cabinet as per my opinion . Now ur customer support team is ready to replace the LCD,battery & mother board but not ready to replace the complete set . If Such type of Service will provide the Samsung Company ,so no doubt the day will come nobody will be interested to Purchase the Samsung Hand set & other products also . So I am requesting you kindly look such service which ur company is providing .I am also using ur Window A/c & Front Loading Washing Machine (550BOB )

The main problem of Defective hand set was ,The call was automatically disconnected within 20 sec to 50 sec , So It was creating a irritation to me & caller also .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Service Engineer ( Bhubaneswar )
Cell: [protected]



----- Forwarded Message -----
From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Friday, 1 March 2013 7:42 PM
Subject: Re: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Please reply on below mail at the earliest .


Warm Regards,
SUDHIR KUMAR MAHAPATRA
Cell: [protected]



From: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Friday, 1 March 2013 11:09 AM
Subject: Re: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Mr. Varun Singh,
Customer Satisfaction Team


I would like to bring your kind notice that as per your request, I am not agree with your proposal for change of mother board instead of supply a new one handset. That you are aware of the mother board is the brain of a mobile.That my handset become out of order within a month, So what is the guaranty the cell phone will with stand for two to three years ? Earlier I have given a complained for the replacement of the battery. As per your warranty policy the replacement of battery is six month, So why you become reluctant to replace the battery ? I have already given complained the battery backup is for one hour only. So it is not possible to carry out the charger in my pocket everywhere for charging.

I have finally decided that I will not receive the repaired mobile at any terms and condition. If you will not replace my mobile set & supply me a new set within a stipulated period than I will take legal action as per law & I will flash in the newspapers for the negligence of your service.

Regards,
SUDHIR KUMAR MAHAPATRA
Cell: [protected]





----- Forwarded Message -----
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
Sent: Thursday, 28 February 2013 6:23 PM
Subject: Re: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Dear Mr. Sudhir Mahapatra,
Good Evening!!
Firstly, we apologize for the inconvenience caused to you on your dealings with Samsung product and Services.
In reference to your email dated 27th-Feb'13 and telephonic conversation we had for your ongoing issues with Samsung handset and services, we would like to inform you that post investigation and discussion on the same. We keeping in mind the warranty policies of the company can carry out repairs i.e. replacement of the Mother Board with new one, on free of cost basis, also as a goodwill gesture offer you an additional 1 month warranty on to be carried out repairs.
Also, we following the company norms regret our inability to cater your request of replacement of complete set.
We herby seek for your kind approval on the subject so that we may able to proceed further with necessary repairs to your utmost satisfaction.
We are sure you will be kind enough to understand our concern and will provide us your kind consent on offered services.
Thanking and assuring best of our services always.
Warm Regards,

Varun Singh
Customer Satisfaction Team

------- Original Message -------
Sender : SUDHIR MAHAPATRA<[protected]@yahoo.co.in>
Date : Feb 27, 2013 22:58 (GMT+05:30)
Title : Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Sir,
This is to inform you that I Sri Sudhir Mahapatra, had purchased a new mobile Samsung set vide No.-S5830I from Spice Retail Ltd. (Gujurat )on dated-. 15.01.2013 . From the beginning I am facing a lot of difficulties during call time. When I make a call, it automatically disconnected after 15 second to one minute & battery backup is too low .The battery get fully discharge within one and half an hrs . Due to frequent call disconnect my senior became irritate . So yesterday I had gone to service center at Bhubaneswar, Saheed Nagar ( SPRIMON Technologies) . Mr. Rakesh has received my cell phone & make the phone format and thereafter handed over my phone to me . At night When I plug the phone for charging , it doesn't charge . So again I had gone to service centre today morning & told all complaint to Mr. Rakesh . He received my phone & prepared work order No.- 26896. Yesterday I told him to keep my phone for repair & give me a stand by Phone and he agreed to give . But today Mr. Rakesh & his Service Manager refused not to give me a stand by phone . He told me that they have only ten mobile phones, so they did not supply me any hand set for my personal use . I will not take the phone after repair. Though my mobile is new one and is under warranty period so I don’t want to receive the above repaired hand set service person has miss utilized my set. If you will not supply me a new one hand set within a stipulated period then I will take legal action against your Company in the Court of law.

Warm Regards,
SUDHIR KUMAR MAHAPATRA
Cell: [protected]







Dear Mr. Varun Singh,
Customer Satisfaction Team


I would like to bring your kind notice that as per your advice I am not agree with your proposal for change of mother board instead
of supply a new one handset. As you are aware of that mother board is the brain of the mobile. Which become failed within a month,
so what is the guaranty the cell phone will with stand for two to three years. Earlier I have given a complained for the replacement
of the battery. As per your warranty policy the replacement of battery is six month, So why you become reluctant to replace the
battery. I have already given complained the battery backup is one hours. So it is not possible to carry out the charger in my pocket .
It is my final decision that I will not receive the repaired mobile at any terms and condition. If you will not replace my mobile
within a stipulated period than I will take legal action as per law & I will flash in the newspapers for the negligence of your service.

Regards,
SUDHIR KUMAR MAHAPATRA
Cell: [protected]



----- Forwarded Message -----
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: SUDHIR MAHAPATRA <[protected]@yahoo.co.in>
Sent: Thursday, 28 February 2013 6:23 PM
Subject: Re: Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .

Dear Mr. Sudhir Mahapatra,
Good Evening!!
Firstly, we apologize for the inconvenience caused to you on your dealings with Samsung product and Services.
In reference to your email dated 27th-Feb'13 and telephonic conversation we had for your ongoing issues with Samsung handset and services, we would like to inform you that post investigation and discussion on the same. We keeping in mind the warranty policies of the company can carry out repairs i.e. replacement of the Mother Board with new one, on free of cost basis, also as a goodwill gesture offer you an additional 1 month warranty on to be carried out repairs.
Also, we following the company norms regret our inability to cater your request of replacement of complete set.
We herby seek for your kind approval on the subject so that we may able to proceed further with necessary repairs to your utmost satisfaction.
We are sure you will be kind enough to understand our concern and will provide us your kind consent on offered services.
Thanking and assuring best of our services always.
Warm Regards,

Varun Singh
Customer Satisfaction Team

------- Original Message -------
Sender : SUDHIR MAHAPATRA<[protected]@yahoo.co.in>
Date : Feb 27, 2013 22:58 (GMT+05:30)
Title : Supply of a new mobile hand set instead of mishandling of my set by the service person at the service centre .


Dear Sir,
This is to inform you that I Sri Sudhir Mahapatra, had purchased a new mobile Samsung set vide No.-S5830I from Spice Retail Ltd. (Gujurat )on dated-. 15.01.2013 . From the beginning I am facing a lot of difficulties during call time. When I make a call, it automatically disconnected after 15 second to one minute & battery backup is too low .The battery get fully discharge within one and half an hrs . Due to frequent call disconnect my senior became irritate . So yesterday I had gone to service center at Bhubaneswar, Saheed Nagar ( SPRIMON Technologies) . Mr. Rakesh has received my cell phone & make the phone format and thereafter handed over my phone to me . At night When I plug the phone for charging , it doesn't charge . So again I had gone to service centre today morning & told all complaint to Mr. Rakesh . He received my phone & prepared work order No.- 26896. Yesterday I told him to keep my phone for repair & give me a stand by Phone and he agreed to give . But today Mr. Rakesh & his Service Manager refused not to give me a stand by phone . He told me that they have only ten mobile phones, so they did not supply me any hand set for my personal use . I will not take the phone after repair. Though my mobile is new one and is under warranty period so I don’t want to receive the above repaired hand set service person has miss utilized my set. If you will not supply me a new one hand set within a stipulated period then I will take legal action against your Company in the Court of law.

Warm Regards,
SUDHIR KUMAR MAHAPATRA
Cell: [protected]



















Thanks & regards
Sonal Choudhary
Assistant Manager - Customer Satisfaction
Samsung India Electronics Pvt Ltd.
IInd Floor, Tower C, Vipul Tech Square,
Sector - 43, Golf Course Road,
Gurgaon - 122002, Haryana, India

Phone (DID) : +[protected]
Hand Phone : +[protected]

I went to buy a mobile phone Samsung model Handset in the range of Rs 5000 they said no phone available in touch screen and said starting price is 6500 for single sim and above that for double sim and as i went through the models i decided to go for Samsung young duos which is released in 2013 Samsung S 6312 on the stand and asked the sales man for that model mean while as we wanted to exchange the old mobile we were concentrating on that too my wife wanted a white color that was an another contravercy that only one piece was available that too it was an seal broken piece in this confusion the sales man after my repeated asking is it Samsung Young duos he told yes it is Young Duos but i forgot to check the model No I purchased by paying Rs 7800 and bought the phone. I live at Kalpakkam Department Of Atomic Energy Qtrs it is 75 kms from chennai we reached late night the next day morning i checked the model it was Samsung S 6102 the discontinued model released in 2012 i even did not check the bill in the shop to check the model No because i trusted the sales man but next day morning i came to know that i was cheated by the salesman.I contacted the salesperson by phone is is denying that he has cheated thats natural human tendency now i want the full refund or a replacement of the Samsung S 6312 suggest me what i can do with these type of cheaters to get a replacement Note Samsung S 6312 and Samsung S 6102 handsets look alike that is how they cheated me I Suggest buyers please be aware about Kodambakkam branch as i went through the review some people have commented about fraud in this same branch please don't buy

Dear Sir/ Madam,



I had Ordered a Mobile from Timtara.com Online shopping portal, but after booking of Order I had not received any response as well as mobile as per the trailing mail.



pls. help me in getting the refund of my paid amount Rs 11192.00 & Oblige me.



All the details of my transactions/ further follow ups are given in this trailing mail that I forwarding to you with this request.



Thanks & Regards,



Akhil Agrawal,

[protected](M).

317 First floor, Sector-10, Gurgaon.







--- On Fri, 4/5/13, Akhil Agrawal <[protected]@yahoo.com> wrote:



From: Akhil Agrawal <[protected]@yahoo.com>
Subject: Fw: Re: Your timtara Order Confirmation
To: [protected]@timtara.com, [protected]@timtara.com
Cc: "Pita shree Kota" <[protected]@gmail.com>
Date: Friday, April 5, 2013, 4:23 PM




Dear Sir/Madam,



Reference to the Trail mail, I am taking legal action against you in case I will not receive your reply/ refund of amount Rs.11192.00 within 2 days before coming monday.



Warm Regards,

Akhil Agrawal.

[protected](M).


t--- On Tue, 4/2/13, Akhil Agrawal <[protected]@yahoo.com> wrote:



From: Akhil Agrawal <[protected]@yahoo.com>
Subject: Re: Your timtara Order Confirmation
To: [protected]@timtara.com, [protected]@timtara.com
Cc: [protected]@gmail.com
Date: Tuesday, April 2, 2013, 9:59 PM




Dear Madam/Sir,



I had ordered the Samsung Galaxy S Duos S7562 Mobile Phone(Galaxy S Duos S7562) on 26/03/2013 Online as per the trailing mail but I am unable to track the delivery status of Order No.[protected]/ Transaction ID[protected] from the same day as well as your customer care No. [protected] is not responding from the date of online booking. I am getting impatient after reading your news in hindustan times. So, please reply the mail & guide me how can I track the status of my order.



My TimTara login with this mail ID is not showing my Order details. So, please update the same or refund my Amount of Rs. 11192 within 2 days.



Waiting for your Quick reply & suggestions.



Thanking you,



Regards,

Akhil Agrawal,

First Floor,

House No. 317, Sector-10,

Gurgaon(Haryana).

Mobile No. [protected](M).

Order No. 10413528,

Transaction ID. 10182688,

Tim Tara Login E-mail: [protected]@yahoo.com









--- On Tue, 3/26/13, Team timtara <[protected]@timtara.com> wrote:



From: Team timtara <[protected]@timtara.com>
Subject: Your timtara Order Confirmation
To: [protected]@yahoo.com
Date: Tuesday, March 26, 2013, 2:53 PM







Hi Guest,

Thank you for your order.

Your Transaction #10182688 has been confirmed and is being processed.

Here is the summary:

Transaction Id : 10182688
Order Date: 26th Mar 2013 02:45 pm
Payment Mode: Credit Card / Debit Card / Net Banking

Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10413528 Samsung Galaxy S Duos S7562 Mobile Phone(Galaxy S Duos S7562)

None Rs. 13,990 Rs. 0 Rs. 0 1 Rs. 2,798 Rs. 11,192 Delivery Within 3 Weeks

Total
Rs. 11,192

Shipping Address:
Akhil Agrawal
House No. 317, Sector-10, Gurgaon
GURGAON, HARYANA 122002
India
Mobile Number: [protected]



Bill Raised to:
Akhil Agrawal
House No. 317, Sector-10, Gurgaon
GURGAON, HARYANA 122002
India
Mobile Number: [protected]


You can visit http://www.timtara.com/account.php?action=order_status to view your order status and to contact us regarding this order.


If you do find any of the above information incorrect, please feel free to call us on [protected] (10:00 A.M-6:00 PM, Monday-Friday).

Dear Team !

I purchase Samsung galaxy grand Model No :- GT-I9082 , Purchase Date :-22/02/2013 , Purchasing Amount Rs 22000/-

This is worst phone I have ever used in my life. After 2 days of purchase started facing problem, hanging and restarting.
When I visit you nearest service center , it shows a long Que and very bad management after wattling two hour's still i am in que .
Then i left from there and decide i will never purchase any Samsung product and same i will suggest to my near dear's ....
the same i post on my Facebook account as well on your Facebook page too . The service & mobile both are worst.Total unhappy experience....
Kindly suggest me what should i do ... every month you are launching product's like any thing with lots of lucrative function's and features and
the same attract customer's also but without any proper feedback you give bad product to the peoples ...
1000's of complaint register regarding this product but still its available in market .

I am using Sony Mobile phones since last six years, never faced any silly issues like this....

Kindly look in to this and suggest me what should i do in this condition....



R's

Navjot singh

i have purchased brand new S4 on 11-May-2013 and i have paid 39500 whereas my friend purchased on 21-jul-2013 for 38500 he has got flip cover whereas i have not got..... do you think its fair enough to cheat loyal customers?????
the offer should be to first bought customers.... why the hell your company offers for late buyers that too for the low cost than old price....

Subject: Forgery is done to us by Sai Traders (53/18,Shop No-2, Ramjas Rd,New Desh Bandhu Gupta Rd, Karol Bagh, Delhi, - 110005) in the purchasing of Samsung Split A.C.


This is to inform you that we purchased a 1.5 ton split A.C model - AS184BBJNSTL , serial no. SW 15TPPJC200074P .on 23/01/2013 from SAI TRADERS (53/18 shop no.2 ramjas road karol bagh New Delhi con no. [protected]) , to be installed in our under construction house in Faridabad Haryana .

When the Split A.C. was opened to be installed by a Samsung service technician we were told that the A.C is second hand instead of Seconds product and that it does not have its complete fitting more over it is scratched and cracked. Technician of Samsung India Electronics Pvt. Ltd.had denied to be installed that Split A.C. because of disfigured (cracked ) of Split A.C & its does have its complete fittings.

On contacting the dealer he completely denied to take it change it or refund our money back .On contacting customer care we were told to contact sai traders again for twice and in case of a negative response, to forward this dispute with PHOTOGRAPH AND BILL COPY to Samsung "" CEO’s Office Samsung India Electronics Pvt. Ltd. "" but till now we have not received any response from them.

THIS IS A KIND OF ILLEGAL, IRRESPONSIBLE AND INTOLERABLE BEHAVIOR BY SAI TRADERS as well as Samsung India Electronics Pvt. Ltd.

Please find the attached photos for your reference.

Thanking you

Mrs. Mridula Sharma
[protected]

Faridabad- Haryana.

I bought Samsung S3 about one and half month ago. I noticed that the mobile is getting excessively overheated after only 15 min o[censored]sage. I understand that some heating is normal among smartphones, i have used 3 smartphones before. My last smartphone was Sony Xperia Play. BUT this overheating is abnormal. it heats up so much that it is very hard to hold. My friends have S3 but their phone doesn't heat up like mine. I used an expensive rubber cover for my S3, which got loosed due to the heating of S3. There i realized that i have to go to service center because the problem has accelerated and it might explode if i continue to use it like this. The service center guys kept my phone for 2 days, however they provided me stand by phone on request. After the service i noticed that the heating problem is marginally lowered but the trick the service guys used to achieve this was unethical. they limited my battery full charge to only 63% and the also increased the charging time by 3x. Now when i charge my phone whole night it shows 63% battery life in the morning and within 4 hours it discharges. It takes several hours to charge up again. On top of it heating problem still persist. it might not explode now but still it is overheating unusually. only with the help of cover you can use it for more than 15 min continuously. Please help!!
I don't play games on my phone i just use it for calling, taking pictures and for social networking like Facebook and linked in.
Please help it is a new phone and i don't have money to buy another new phone now.

I bought a Samsung S DUOS S7562 in month of march. Suddenly on 20th july, there was a problem in handset that it was not getting switched on & charger was also not working ! I gave it to Samsung Service Center, Kalkaji on 22nd July around 11 AM. They told me to check at 2 PM. When I went there they told me it has motherboard problem but not telling me when can it be repaired. moreover, a customer service executive female misbehaved with me. When, I escalated the matter to Branch Manager Mr. Atul Gupta he also shouted upon me & told not to service the handset. This is his behavior with each & every customer out there. When, I told him that I am also from Software service industry and we never behave like this with our customer he said I can get you on job under me, I have 12 branches under me. Is this a way to treat a customer. anyhow, I took patience and give the handset for repair & he told me that we will call you up in a couple of days as motherboards are out of stock & they also refused to replace my charger. They told that it is procedure that first we repair handset then we replace charger, I agreed on that. Since than I have not received any call from them. I keep on going almost daily & checking about the status. But, no satisfactory answer given by them. Yesterday, they told me to pick up the set in the morning. Today morning I got the set but they said charger is not available & come on Tuesday for the same.

I requested them to please give me in writing so that I should not stand in queue as I have already wasted my so much time in waiting for my turn & standing in queue. They refused and shouted upon me. The whole staff misbehaved like anything & when I picked my job sheet for mobile & charger they snatch my shirt & almost fought with me. when I told them that I will lodge a complaint in Consumer forum he said we don't have any problem. I will personally file an FIR against them but requesting consumer forum also to take some action. Have we done some mistake in buying Samsung product ?

I am using blackberry mobile it hardly get problem, so less need of service & nokia service is far better than samsung.

Sir
with due respect, I am employee of
iEnergizer (Samsung Technical support) my employee id is T45369.

I have recently joined your esteemed organization on 8 july 2013 to start my career I was undergoing my training period under Sir Joy, Sir Rahul and Madam Mansi as my trainies.

Actually sir there was a bond period of 3 months for that some of my oriented document were submitted so that i can fulfill my bond period.

I was successfully doing my training, But today on 26 july 2013. I was suddenly terminated from the organization without any previous notice and warning letter due to which I was completely shocked because i was not informed previously about the incident that happened today.

Also i was forced to sign a resign letter on which i was forced to while that completed . I am leaving this organization due to my own will personal problem. But actual scene in not so actually sir i was terminated suddenly without any previous information to me.

Now i request you please look into the matter and sir let me know what shocked i do ? I also request you to kindly provide me my honorarium for those days i have worked in your organization atleast.

Hoping for a favorable.

Thank you.

Date:- 26 July 2013 Your sincerely
T45369
Samsung (HHP)

its been 2 months that i have brought the phone and for 3 time it has gone to service centre for the same complaint and 3rd time they said to give the replacement letter on the spot if the problem persist..... i was a week time i brought it back and phone got finally dead and nw they submitted the phone
and denying from there promise of giving the letter..... more than me the cell is used by service centre only and they dont even talk properly and customer care doesnt rply well....

I had bought a new Samsung Led TV from Doha,Qatar LULU HYPERMARKET but, after just one years finished it's power section is working and I complained to the Samsung and they arrived at home and asked me to submit the purchasing details but LULU HYPERMARKET did not give me any details of that LED TV. So When Samsung people arrived at my home and said that I need to pay like 7 thousands Indian rupees for the repair because I bought the Led Tv from outside! But, with that much money I can buy a new television here. So make sure next time don't buy any samsung home prodects ever and I have decided that already because when you buy their product they will give you more important but if something happen to their product they will kind of cheat you saying different reasons

Hi,



I am writing this mail after so much of pain given by Samsung. I have complained about the cooling problem of my 1.5 ton split a/c but have not got a solution yet, rather had to go through the misbehavior of Samsung agents. Following are the main concern:



I had got gas refilled in my split A/C on 22nd April 2013 and was told by Samsung agent who visited that within 6 months of gas refilling if required again (though it will not be required) we do not have to pay.
I had complained on 24th July 2013 and now the Samsung people are saying that the validity is up to 3 months and not 6 months.
My point is we are facing the cooling problem since 8 – 10 days; if we would have been informed in April that the validity is 3 mnths and not 6 months why would we wait for 3 months and 2 days to get over and complaint about cooling on 24th July.
No where in the invoice given on 22nd April 2013 it is mentioned about the validity; which is pathetic.
We believed in the Brand SAMSUNG and did not get it in writing as we did not ever dream that we would face such a harassing scenario with SAMSUNG
Your Mr. Sanatan of Raj Agency is a highly unprofessional person
The call centre agent says that for such a small amount Samsung would not do a false promise…. By saying this the agent is humiliating a customer…If Rs.2000 is a small amount let him pay for me. Moreover it is about wrong commitment.


Why do Samsung staff makes false promise. It is called as fooling the customers. At payment time the agent says the validity is 6 mnths and now when we actually need it … the validity suddenly changes to 3 mnths.

On whose request does any complain gets closed if customer didn’t ask for it?

Who is responsible for wasting my time?And finally, will any thing happen by writing this mail.

I hope this time some action would be taken other than making false promises.

Thanks & Regards

Soumia

[protected]

I purchased a Refrigerator model no RT39FDAGASL ,Samsung brand from SANJAY ELECTRONIKS, Shop no 25, New Tikona Park Markeet,NIT,Faridabad vide cash memo no 9251 dated 07/07/2013.It was delivered by the dealer at my house.when I unpacked the same ,internal tray for storing fruit &vegetable was found broken.I immediately reported to the dealer ,but he is giving no response inspite of repeated requests.Rather an executive from the samsung sercvice centre came and he demanded cost of the broken tray .I refused to pay as it is the responsibility of the dealer to replace the same.
No action has still been taken either by the company or by the dealer.
Plz help me.

Pooja Arora
ph no -[protected]