[Resolved] Samsung — Handset problem | |||
Dear sir I have purchased the mobile Samsung galaxy note II on 25 th of December 2012.. From the date of purchase till today I have visited the service centre more than four times for some or other reasons. I really regret to inform you that despite of spending such a large amount on ur luxury phones I am not satisfied. What I really feel is that we customers are being cheated by you by providing us faulty handsets. I have given my handset at service centre at Metro telemarketer at Andheri east, Mumbai 69. Every time the engineer at service centre said that problem was both with hardware and software. The engineers at service centre has earlier kept my phone for around three days and now for a week . I request you to look into the matter and solve my problem as early as possible so that we customers do not lose faith with Samsung brand. Regards, Gopal Damani . [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I had given twice at your service center Dumka due to problem in board, they have given new board but still problem is existing in my handset. Previously battery was getting exhausted due to board problem and now battery is not getting charged due to IC problem in board. I had approached to your service center but sorry to tell you that unprofessional attitude of your service center forced me to write a complain in this regard.Sir, to sell the product of the company is not the ultimate goal but to sell any product service is essential and I feel that your company is lacking in this field. I am doing service in Allahabad Bank and posted as Lead District Manager of Dumka District. I am facing lot of problem due to this handset.I hope that you will sort out my problem within a week time. Kindly get my set collected from my office for repair or give me a fresh set. The detail particulars of my set:
Mobile Model: 18552SAMSUNG GRAND QUATRO [protected] Date of Purchase: 05/12/2013
Isidor Kujur
Lead District manager
Allahabad Bank Dumka
Contact no:[protected]
Mobile Model: 18552SAMSUNG GRAND QUATRO [protected] Date of Purchase: 05/12/2013
Isidor Kujur
Lead District manager
Allahabad Bank Dumka
Contact no:[protected]
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+91 89 3993 9899 [Customer Care]
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Regards
Sudhir saini
Contact no. [protected]
E-mail id- [protected]@gmail.com