Samsung India Complaints & Reviews

Hello Sir,

I bought a Samsung Galaxy I5503 worth 8500/- from the shop named "Samsung Mobile" in Benachity, Durgapur, West Bengal in the first week of November,2011.
Since I bought the mobile, there has been several problem like frequent hangs, huge battery drain, switching off suddenly, 3G not working properly and several others. I went to the shop but they were not ready to listen to my problem and told that I should go to the service center.
I went to the service center and they did some preliminary checks and told that the problem is solved. After that, again the same problems happened and I went to the service center again. They again did something and returned me the mobile. Till now, I have bought the mobile before two months, and in these two months, I have visited the service center for three times.
Why it should be like that? I am pretty sure that the mobile that was sold to me was a defective piece and I think it should be replaced with a new one. Going to the service center once in a while is ok but not three times in two months and not sure how many times in future I will need to go.
Sir, please let me know whom should I contact for this problem and how should I get my defective mobile phone replaced.

Regards,
Animesh

Hi

My mobile i gave in service center due camera problem, and hanging, autorotate,internet problem they told to wait For three days agian they gave mobile again same camera problem again i went again they told one day again i went same problem camera,hangng repeated again iwent they told to wait 4days they gave i used 2days again same camera prob and new prob occured now wat is my from 25days iam suferng with service center and mobile.iam serious about this.just three months i purchused the mobile

I purchased Samsung LA37A550 LCD TV on December 2008, it worked fine for 2 years and then in Jan 2011, it developed a problem of DARK images. I had to get the backlight to MAX and brightness to MAX to watch the images. I called Samsung service, they said panel has to be replaced. Cost = approx 20000 Rs.
After about 4 weeks i.e in Feb 2011, the problem rectified automatically. I switched back to my standard settings i.e backlight=2, brightness = 50
During the last one week (Jan 2012), the TV developed WHITE BRIGHT SCREEN with PHOTO NEGATIVE images. Called Samsung support and they again told me to change the panel. Cost = approx 20000 Rs.
I did some investigations on my side and figured out that the t-con board is the culprit and not the panel (I actually ripped off the complete TV up to the panel separating the t-con board from the top lcd boards which are tied by 2 ribbon cables and tried this: http://www.jkturner.net/samsung/index.html since the symptoms are similar ) and assembled it back!! . Since the procedure did not solve the issue, the t-con board should be the culprit and the service engineer agreed with my finding, but said t-con board is not sold separately, so I would have to change the panel!
This is not true, I could actually see the same t-con board part numbers in shopjimmy.com, ebay.com and hdtvpartstores.com from AUO for AUO panels (yes, my TV panel was made in Taiwan by AU Optronics)
"What warranty would you provide on the changed part?" was my next question.
"One month Sir" was the service technician's reply!

So if Samsung Customer care is listening, here is my request:
(1) Please get a tcon board and replace it, so that I save some money! Samsung will make more money since you will have a "delighted" customer who will spread the word about excellent Samsung service!
(2) If #1 is not possible, provide a ONE YEAR WARRANTY for the CHANGED PART only.

I am being reasonable here, I am not asking for one year warranty for the complete TV, but only for the changed part. DO realize that I cannot buy a new TV every two years and can neither change panels every one month!

I hope somebody from Samsung would contact me soon with a valid proposal.

Regards
Sumit
Bangalore

Hi,

I am facing repeated issues with my Galaxy S since the day I purchased it. I have even submitted it at the service center for repairs as a normal procedure. However, the issues could not be resolved.

Later I even submitted a complaint with Samsung for which I got no response from Samsung except for an automatic confirmation reply.

Below are the details of the complaint submitted with samsung:

Hi,

I bought a Samsung Galaxy S a couple of months back and am facing problems with the phone ever since. I even took the phone to the Samsung Service Center and the Service Center told me that thay would need to upgrade the firmware after which the issues will be resolved. However, even after getting the latest firmware (2.3.3), the issues still persist and I am extremely dissatisfied with the phone. I didn't expect the best selling Android phone to be this. Following are the issues I am still facing with the phone.

1.At times phone goes dead with a blank screen and the only way out is to remove the battery
2.The earphone stops working. After making a call, the caller can hear the phone ringing but the person with the phone cannot hear a thing. Switching it off and then on resolves the issue.
3.Frequent hanging problem
4.Frequest call drops
5.While viewing pictures in gallery, or when in an application, control automatically comes out on home screen
6.Very frequently the phone doesn't get connected to Wi-fi, though a person with same phone model is connected to the Wi-Fi
6.At times once the picture is clicked it does not get available in the gallery.
7.At times Phone keeps performing random actions.
8 Flickering of screen at times

The issue here is that you cannot expect me to go to the Samsung service center again and again and I need these issues resolved.
Last time I had given the phone to the service center, I had to visit the center 3 time before I got get the phone back.
I'm sure you'll be able to help me out and find a permanent resolution for the same.
Looking forward to your assistance.

Thanks n Regards,

Samsung Duel Sim Phone is not functioning. It frequently switched off and again on. The status of the Sim also changed from 1 to 2 or from 2 to 1 without any switch indication. Menu of the statues will always remain in the message menu.Sometimes the mobile will do not do any job, it will hang.

heloo sir,
i bought samsung 5620 5 months back,. it is getting swithed off till the morning though i have charged it last night. it is getting turned off with lots of battery . y it is happening so? i lost my warrenty card. so i can't go to the serveice. wt cn i do? pls say remedy 4 dis..

I bought a Samsung Galaxy R from Sulekha Deals (Invoice Number: C2I-20171-A) on 21st December 2011. The Handset was delivered to me on 24th December 2011. On 28th December, the handset suddenly went dead and was not booting up.

I lodged a complaint and finally went and deposited the phone to the Service Center (Mobizone E-34, Lajpat Nagar, New Delhi) on 30th January 2011.
They promised the handset would be delivered to me by the next day and they would keep me updated on the same.

However, there was no call from their side, and on 2nd January 2012, I called them and asked for an update. They said there was a problem with the board of the handset and they have received the same. However, since their net was not working, they could not register the IMEI and hence the handset was not for delivery. They said the same would be delivered latest by tuesday.

On Tuesday, the same story repeated. The service center said that their net was not working and hence the handset would be delivered latest by Wednesday.

On Wednesday, the same story repeated. The service center said that their net was not working and hence the handset would be delivered latest by Thursday.

Is this how samsung's service centre's work ?? Is the net connectivity of Samsung that bad ?

Thanks and Regards
Someshwar

I HAVE PURCHASED SAMSUNG LED TV FROM FROM DUBAI WITH INTERNATIONAL WARRANTY ON 17/02/2011

DESPITE OF MANY REQUESTS AND ON CUSTOMER CARE AND VARIOUS OFFICES OF SAMSUNG I FAILED TO REPAIR MY SAMSUNG LED TV

PARVEEN SINGLA
SINGLA MEDICAL HALL
OPP CIVIL HOSPITAL
RAILWAY ROAD
MANDI GOBINDGARH(PB)147301
[protected]

Cel ka battery backup nahi araha hai software problem hora hai kabhi kabhi msg type nahi hota hai aur streak hota hai cel leke 2 month huwa hai aur cel lene ke 8 days me hi is cel ke problems start hova hai cel bahut heated horaha tha bina kuch kiye hi heat hojata tha aur maine 3 bar sarvice center me Cel dikha chuka hun aur do bar software update karwaya hun par mera cel thik nahi hora hai sarvice center wale bolte hai ke apke cel me koi problem nahi hai per maine une mera cel 8 use karne ke liye bhi kaha hai kper o aise nahi karahe hai 8000 me liya hai maine a cel aur mai chata hun ke ap muje pice to pice replace karwaye

i have buy a new laptop last week .
its screen flicker after few seconds and the laptop does not charge above 80% .i have goes to distributor he said that this is natural in laptop
but the screen flicker lots please solve my laptop problem.
screen BLINKS a lot

I have purchased new samsung mobile phone model number s3770k when i purchased it there was a symbol of samsung apps on the box which stated that it supports samsung apps but when i used it shows it is not supported. I argue to replace my phone with a supported one or give me refund.

I HAVE PURCHASED SAMSUNG MOBILE PHONE MODEL GT-S5233S AT CROMA, DELHI DOMESTIC AIRPORT vide receipt no.008580 on 23.04.2011 under guarantee for one year.
the mobile phone serial no. RW6B341236M AND IMEI No.[protected].

The above phone was kept in charged in the night and in the morning, it was found that the mobile is not getting on.
gave this mobile to samsung authorised service center name :Asian Telecom on 15.10.2011 and work order no.is 3098.
The above said service center has communicated to me that the mobile is not under guarantee. the same was complained to samsung web site. but there is no reply from samsung. And i have been cheated by charging Rs.1706.17 vide receipt no.5382 dated 30.12.2011.

i had this bitter experience with this reputed brand. public are cautioned to be more care full about this samsung branded mobile.

where as my other mobile brand Nokia is given excellent service.

Dear Sir/Madam,

I have ordered 1 samsung mobile phone model no: Galaxy Y RS: 7349 through you "letsbuy.com" on dt: 22/12/2011. Today we came to know that the mobile has been delivered in our office by some courier company name DELHI VERY and they have shown the receiving of some unknown person,How it is possible that the guy handover the shipment to some other person without showing his/her identity. its rediculous and unacceptable at all. Need your urgent intervention.

Your eary reply will be hight appreciable.

I have also sent mail to below mention ID regarding [protected]@letsbuy.com' & [protected]@letsbuy.com' Subject: RE: Order Confirmation Vide Order no.737818 & 737803 dated[protected], but not received any reply till the time.

GOPAL SINGH
Ph: [protected]

I took samsung galaxy pop on 2nd dec 2011.Its motherboard stopped working..I can jst dial calls but cannot receive any calls..I went in the service centre but they are not responding properly.I told them to replace or give my money back but they are not responding properly.Its Gps sysem is also not working.My handset is with them since past 3 days,i dint receive any call since then.Please takecare of the same.
Shalin shah [protected]

Sir
i have a issue with samsung service center(Tirumala electronics)Guindy.They took my fridge for service weeks back.while taking the estimation given by them is Rs 2500/_
But after a day they called me and given the estimation of Rs 5000/-.Then i shouted him that estimation shoud be plus or minus 500 how come its 200%. again he reduced it to 4000Rs. i asked him his managers cell no he refused to give.Then he told ill ask my manager to give a call.no manager called me again the same person called me and told that manager has promised that we can do it for Rs3000 to 3500/i accepted to do the service.Yesterday they called me told that your fridge is ready the bill amount is Rs 2850.i am a happy that the bill amount is less than the estimated amout.But after visiting my house only i came to know that it was a worst service from the service point not even painted the tinkered area .service engineer Mr.Suthersan ([protected]) Is not picking my call.i am using a samsung laptop samsung mobile of 4 nos and ac.But i never had a bitter experiance like this.Pls take a action on them and do the needful as soon as possible.

Sir
i am facing a problem with service center.No one responding me.They took my refrigerator on19 dec they promised me that within 2day they return it back but no response from them.i got a call from customer care on 20th dec they told within 48hrs.i called mr suthersan no.[protected] on 23rd he took anand on con call then he promised me will give delivery on saturday 24th dec.again no respose i called suthersan on saturday he use to send a sms that he is not feeling well he send Mr Anand mobile no but it was switched off.then imdly sent a sms to suthersan that i have my card ill buy a new one. pls take care.so i dont want the thing to be delivered thanks for ur help.

I have purchased the above model TV from VASANTH & CO, Chennai in Oct-2009 for Rs.22,700/- and was using this product with full care.

In fact my usage is average maximum 6 to 7 hours per day and the warranty was for 12 months; however recently in Dec-2011 one day the screen has suddenly turned to not clear view with only audio without any video.

when called for customer care service a person visited and without checking for the problem mentioned by seeing the problem that I need to replace my panel and it will cost me around Rs.17,250/- how can the company think that for repairs a consumer will pay 80% of the cost after such a short term problem.

My name is swapnil thakur staying in hubli. I had purchased a samsung LCD 32 inch TV in the month of June 2011.

The screen developed a vertical line in Oct 2011. When i contacted the cutomer care, the person from samsung came and checked the TV and informed me that one spare part needs to be replaced and it will be done in a weeks time. This took place on 15th nov.

But the worst was to happen. I have called the person 10 times but every time he gives one or the other reason or switches off his mobile on seeing my number. After that i had again called up the customer care about 10 days back and got an assurance that the problem will be solved immediately.

But i dont know why there is still no revert frm either the customer care or the samsung service person.

This is one of the worst services i have faced from samsung. Now i have started regretting my decision to purchase the SAMSUNG TV.

My contact num [protected].

I hope atleast after this mail, Samsung takes its customers seriously and solves my problem on priority basis.

I Ramesh manchanda ([protected]@yahoo.co.in) ([protected]) purchased a cell phone of samsung company during february month this year ,but eventually after 2 months the cell phone's touch pannel get hang ,i gave my cell phone to service center to repair but it took a 2 week long time to repair it and handit over to me,but it was just a start,after this my cellphone need to go to the service center for the same problem or the other month after month,sometime i am unable to recieve a call sometime i can not answer it,some time the visual get disturb or sometime the lock button doesn't work, its december now my cellphone touch pannel is still not in a good condition of working ,it still have hanging problem,i generally miss my important business related call because i can not pick them up due to problem in touch panel ,the camera also not working properly .i gave this phone to service center 8-9times for repair but te result is extremely hopeless,my phone is under warrenty period but what is the use of such kind of warrenty?.what will i do after feb month if they are not repairing my phone and not even considering my problem so many times? the service provide bi servise center is really harrassing and its now became a mental torture for me to go to service center every fortnight and then begging them to return my phone and then after 3 weeks recieving the phone with one problem solved but another one as a gift from them.

hard disk problem..........................

To
Respected Sir,
This is to notify that I am AKASH SANWARIA, once a keen customer of your brand especially, you’re mobile. This is the first mobile that I bought from your brand and this is the worst experience I have ever had of a mobile brand. On 29/07/2011, I have purchased a Samsung mobile phone (SAMSUNG WAVE 2 GT-S8530] from the dealer. After purchasing the phone 15days after the purchase I wants to just change my simcard in the Samsung phone and insert barrettey into phone it automatically on further it when phone is on then its work very slowly..... and hang again and again. and i want to swich off it can"t work. when i pick out the barrettey then its off
When I went to the Samsung service center Known as dolly digital which is located at opp of L.I.C buliding near amla tole.I said to the service center I want my phone to be replace I don’t want to be repair they said that for this purpose you have to submit the phone only, he also told that its not possible as a sure. then i told them its not possible it not issuse you made phone on proper way then told me you come to me after 2 days. when i visit them after 2 days then he told me the problem of you is not possible to made in daltonganj service center its have to send ranchi service center, 10 days take time to made phone. he again again give me such time to come.after 2 months i again visit them he told me 5000/- amount is to made for phone because mother board had get damage. i had not get phone now.such type of issue he told me.....
samsung is a huge company how we faith to is company
my detalis
AKASH SANWARIA
MALLI MUHALLA DALTONGANJ
PALAMAU, JHARKHAND. 822101
[protected]
[protected]