Samsung India Complaints & Reviews

31-3-'09

sub:malfunction in cooling system.

sir,

my date of purchase of the samsung refrigerator RT25 from baroda is[protected].

wel, the day i installed, i was supposed to leave for u.k.

from there i directly flew to u.s.a.

in all almost 22 months i was out of india.

just last month came back n as soon as i started, poor result was showing in cooling

system.

was advised by the michenic for the replacement of FREEZER MOTOR.

though the warranty period has passed, can i claim for the expenditure for the replaced

part ?

cose for this period it was unused n unpacked even.

kindly u r requested to do the needful.

thanking you.

yours sincerely

niru

ls find my complaint regarding Non receipt of My digital Camera D760. It was handed overt to service center on[protected]. On 28th Feb-08 with my repeated follow -up with your Service Center, I came to Know that my instrument was ready at your Delhi service center by 25th Feb-08 itself [ Confirmation received from Mr. Rupender Mobile no:[protected] ].But your Dehradun Branch had not made any arrangement to collect the same from your centralized service center.

With my repeated follow-up on daily Basis to your Service Center no:[protected] & with Mr Akilesh Mobile no:- [protected], It was confirmed to me that arrangement will be made by 18th March & i can come & collect the same on 21-03-09.But again there was excuse from Mr. Akilesh & Customer care Executives from Dehradun that some other instrument was collected from Delhi Service office instead of Mine. There is no Positive response from any of the executives.I have callled up to there customer care no:[protected] which was attended by Mr. Manjeet[protected], He also confirmed that there will be some Senior Exective who will confirm me dispatch details.But there was no calling

Well, We bought a Washing machine quiet a while ago, And there are quiet a lot problems with it.
I've tried calling Costumer Care, They even sent a Guy from there once, All he did was check the Machine, And said, "I'll be back tomorrow To Fix it up" Then he never came back

and now if we call them, They say They'll send someone but they never do.

Thanks You

From
Ashutosh Kumar Shukla
[protected]

i have purchased samsung mobile m309 in february 2009. it is very dissapointing that the driver for windows vista is not available anywhere.i have wasted lot of time in searching and trying to install compatiable driver but with no success.i hope somebody wakes up soon at samsung and does the needfull

i have loast my mobile phone with my idea sim card...kindly give me the details of incoming, outgoing calls...if possible detect my phone and inform me...mobile phone number-[protected]...
name-pramod behari mathur...address- 201, dhruv apartments, 4 I.P. Extension, behind mother dairy, delhi-110092.

I purchased a Samsung AC, and it is supposed to have 3 free service for 1st yr, but unlike LG and other companies sumsung plays smart and says that the 3 servicings have to be initiated by customer, else he looses it . I had asked for a free servicing, arround 10 days back, and since then I have been calling them and tracing them, but in vain . Samsung has the worst after sales, and I will think twice to buy any samsung product now on .

The chain of mails below is self-explanatory...

Regards,
Vijay Shekhar
Ph:[protected]
M:[protected]

[protected] Forwarded message[protected]
From: Vijay Shekhar <[protected]@gmail.com>
Date: Sat, Mar 28, 2009 at 8:36 PM
Subject: Re: BP No. [protected]
To: support.[protected]@samsung.com
Cc: creport.[protected]@samsung.com, d.[protected]@samsung.com, nagoan.[protected]@samsung.com,...

I purchased Samsung microwave owen Model No: GE83ZL on[protected]. When we got the microwave out of the box, it was unbalanced. After a day, the door lock got broken. The Samsung Engineer did a temporary fix by applying feviquick adhesive instead of replacing it. Soon after, the door lock was broken again on[protected]. On[protected], he said that a replacement needs to be made for the lock and the item was not with them. They said that it will take a week's time to get the item. It has been a week's time now and they have not got back with any feedback. All this time we have suffered without the microwave. Also, when asked about the unbalancing of the microwave, the engineer said, nothing can be done about it even though it is a manufacturing defect, there was no replacement done.
I called up the customer care center on[protected], they said that the item is going to take another one week's time to get to the bangalore center. The company service center is confused about there commitment date to the customer and does not give priority to the customer to keep him/her updated.

Title : samsung

Complaint : I purchased a washing machine (WT-9205, WO885ZCS200450M) from M/s New Berco Electronics( regd.), sector 10. Dwarka, New Delhi[protected] on 22.3.2009 by cash payment. The machine was delivered at my residence at sector-6 Dwarka on 22.3.2009. Service Engineer from Samsung visited my residence on 22.3.2209. On inspection it was found that the machine had a crack at the rear side on it's body and the drain pipe was also missing. It was advised by the service engineer to get the machine replaced from the dealer's end itself. when the Dealer was contacted he assured that the problem is a minor one and would be sorted out shortlly. Till date nothing has happened and we are unable to use the machine inspite of having paid for it. On our last call to the dealer yesterday it was informed to us that the complint has been made with Samsung and it would take 5 to 6 days for replacement of the machine. Kindly help, as we find no fault of our's. Why the consumer is suffering is difficult to understand?

Sir,
This isSK HUSNA SHIRIN .working in RELIANCE, Anil Dhirubhai Ambani Group CHENNAI,
I lost my mobile on 26 mar 09at, Padi. Chennai.The phone which i was using SAMSUNG C170
please kindly block and trace the handset .As earliest as possible...
After Blocking or tracing we would like to have a call or mail from your end...

SAMSUNG C170
I M E I NO :[protected]

SK HUSNA SHIRIN
D.NO:15/419,
H.B Street,
Near Masapalli Bus Stand,
KADAPA-516001.
A.P

Contact Numbers:
[protected]
[protected]

I am Sourav Bhattacharya from Hyderabad. I am submitting this complaint after a disappointing experience with Samsung India Ltd. On 3/13/2009 I purchased two biosleep split acs and a Samsung ht z110t home theatre system, serial no c526irpqb00427y from M/s Balaji Electronics in Somajiguda. The home theatre system conked off on 3/19/2009 exactly a week after the purchase date. During this time period it had only been used for 3 times. I registered a complaint with samsung customer service on the very same day and was advised that they would be sending a technician to my place for service of the faulty device the following day. During this time I was told that the problem was a very minor one and it can be repaired just by visiting my place.The technician visited my place as scheduled and inspected the system. Even though I was told that it would be fixed he failed to repair it on visit. He recommended that I send the system to the authorised service center Ratna Electronics for service repair which can only be done the following day. At that time he promised the problem would be fixed in a maximum of 3 days time. So the system was sent the following day to the service center on 3/21/2009 issuing claim no [protected]. I was promised it would be delivered by the following tuesday 3/24/2009 positively. The entire day passed of without any response from them until i called them up to enquire on the status of repair. To my satisfaction I was answered back that the set was in working condition and was under observation for the day. They would be delivering it the following day. So I waited for the whole day without receiving any reponse from them. I called them up again on 3/25/2009 eve and was told that the system again had conked off and was being worked upon. I was astonished at that statement and asked for a promised surer delivery date. The rep told me it would be delivered for sure on friday the 26th with no excuses made. Today is the 27th and i still havent heard from them. When i try calling them up nobody answers the phone. I have also tried calling up samsung customer service no where they just take a complaint and give out complaint no and do nothing. As of now i have no information on the whereabouts or status of the product which i purchased with my hard earned money.
I have been a loyal customer for samsung all through my life. I have a samsung washing machine and refrigerator along with two split acs manufactured by samsung. All my life i have used numerous samsung products like colour television, pc monitor, window ac, hard disk drives and cd and dvd writers. But this is a very disappointing experience from my favourite electronics manufacturing co. My questions to samsung management are

1. Why do you make promises which you cannot keep? And if thats part of your business, should you not inform a loyal customer if for some reason you are not able to meet your deadline? During the service call u repeatedly ask for contact details for what purpose then if you are not willing to use them in time of need? Why this facade?

2. If because of this experience I think twice before buying any samsung products in future will i be unjustified?

All people out there please take into consideration these factors before buying any samsung products as they seem to take pride in just selling and not caring afterwards.

Sourav Bhattacharya
Mob [protected]

I bought samsung LCD 32" on 9 dec, 2008 from M/s The Electroage
> Consumer Electronic Goods, SCO 363, Sector 35B, Chandigarh. LCD which was
> displayed in the showroon and which we finalised for purchase was with 30000 contrast ratio whereas the LCD > which was delivered to me was 10000. I approached company as well as
> dealer but getting no response. Dealer and company both agreeing that i was delivered LCD other than what was shown to me but i am not getting any response.

I Had purchased new SAMSUNG GURU 1410. (IMEA NO. [protected]) from samsung Aurhorized Dealer M/s Rediphone-Vadodara.Gujarat. on 24 Jan-2009 evening.

A problem occured on 1st Feb '09.I have complained the same to Samsung Super Service Centre at Vadodra. At first they promised me to give the phone, the same evening. However, I did not get my phone in the evening. On enquiring they said that they did not have the necessary software to repair my phone. They gave my phone back after four days.

However, the phone again stopped working on 7th March '09 evening. I gave the phone to Samsung service station ( Work order no. WA[protected]) on 9th March (8th march was Sunday).They again promised me to revert back by evening. (same thing 3 time happen, they always promised me but they never give my cell phone)

I have not got my mobile till date. They are neither replying to my mail nor are they giving proper reply on phone.I don't know when will I get my phone back.I have already asked them to replace my phone because of such harresment. But they are not agreeing.

I am very much troubled because of the phone. I spent my entire savings to buy the phone.I would have no trust on the existing phone even if it gets repaired, no trust even on SAMSUNG. I request you to free me of the harrasment and help me get justice.

I have the copy of 1-Purchaed Bill, 2-Warranty Card, 3-Slip from service centre and 4- I am sending that to samsung support mail copy.

As necessary documents.Please revert back at milan.[protected]@gmail.com if more documents are required.
Please consider my complaint.

Please also guide me if they return me the after repairing, should I take It back?


Milan Patil

I had purchased a Samsung Refrigerator from Garnet Electronics in Hyderabad and the compressor of the same failed within a couple of years, but since I had misplaced the original invoice and the warranty
card, I was told that I will not be eligible for a free replacement.

I agreed to the same and asked Samsung to replace the compressor on my cost and also asked them to provide for a new freezer door, as it was broken. The complaint number was '[protected]' and the date was the 7th of
December.
After more than a month of following up constantly Samsung finally sent a technician from 'Matrix lectronics', who apparently are the service representatives for Samsung and the compressor was replaced, but he did
not get the freezer door.
While replacing the compressor, the technician failed to flush the system as is the norm and he did not have any thermometer to check if the refrigerator was cooling properly. He collected the entire payment of Rs. 3200/- promising that if there was any problem he would attend to it immediately.
As was expected the firdge was not cooling as it is supposed to. I again made a complaint of the same in the first week of february 2009 and ever since than I have been regularly following up with the customer care of
Samsung as well as Matrix regarding the defective compressor supplied to me and the freezer door.
My complaint number with Sumsung is '[protected]' and my problem has been kept pending for more than 3 months now. Every time I call up Samsung they say that the problem will be resolved within a few hours and someone from Matrix will get in touch with me, but it never happens. When I call Matrix they either do not take my call or promise to send the technician the next day and fail to do so every time.
Consequences : As a result everything I keep in the refrigerator gets spoilt and I cannot store fruits and vegetables, therefore I have to go shopping everyday at the cost of losing precious working time. The most
disturbing factor is that because of the fridge not working properly my 2 1/2 yr old son has to suffer the most. So many times we could not give the baby milk in the middle of the night as the milk kept in the fridge was
spoilt and there was nowhere I could get milk in the middle of the night. This inconvinience is more than any economic or physical damage that Samsung could have inflicted on me.

Complaint Regarding Mobile Servicing

Dear Sir,
My self is Swati Saurabh a disappointed customer of Samsung Mobile F270 which was purchased from M/s. Croma, Ishanya Mall, Opp Golf Course, Shastri Nagar, Yarawada Taluka, Haveli, Pune -411006, Phone No[protected], a very prestigious super market of Pune vide Sale No[protected] on 29/10/2008 WITH AN AMOUNT OF Rs. 9700/=.

I was facing call disconnect during talking, mobile gets switched off automatically during outgoing call and Music player was not functioning. The problem was reported personally to M/s. Croma, Pune on 15/2/2009. They refused to look into the problem and and didnot lodged my complaint. In turn, they asked me to take the mobile personally to Samsung Service centre.

Inspite of my busy and hectic schedule and work load with no other option as told by M/s. Croma, Pune, I visited your Authorised Service Centre M/S Sharp Telecom Addressed : office No 15, Shanti Complex, Narpatgiri Chowk, Mangalwar Peeth, Pune -411 011 contact no. [protected]. They promised me to give back my mobile in 2 working days vide their work order no 2758 . When I reached there after 2 working days to collect the mobile they told me that there is some hardware problem in the mobile set and they have sent it to the companies that too without my permission. Later on I was verbally communicated by the service centre that mobile would be available in about 25 to 30 days. The above cell is in warranty period and I have purchased from a very very prestigious Super Market M/s. Croma, Isaniya, Pune. So, I complaint to M/s. Croma, Pune. The Croma representative Mr Harjinder called me and informed that they will take up the matter from the service centre but regret to inform that till to date of writing this complaint I have not yet received any communication either from Croma or from Service centre.

I was not expecting such type of service from Samsung services centre and M/s. Croma. It should be sole responsibilities of M/s. Croma to provide support to their customer. I am very disappointed with your hopeless services.

In view of the above, I may please be provided new mobile as soon as possible falling which they should refund the money without further delay.

Awaiting for your reply as soon as possible.

Thanks & Regards

Swati S.
Mobile: [protected]

I ve got one samsung l700. I got interest on that particular model just because of itz a 3g phone with special applications like integrated shozu and rss reader. Now i found neither of the applications working, even i ve searched through shozu official site, they ve not included this model as to support. Itz just a cheating ...if shozu aplication is not supported in this model, they ve no right to include this aplication. The inbuilt RSS reader is just useless, it unable to search rss from any sites even from google and yahoo. I asked samsung about all this but they even dnt ve idea ...Now i want to exchange my phone with some other model which supports shozu and working rss reader, they deny me to do that. I want to file a conjumer case against samsung with in 10 days if they ve nt given me any proper reply..

Sir/madam

I am a computer professional working in IT company in delhi
I purchase a 80GB IDE-Simple Hard drive before 3yrs from Nehru place

- Some times ago, its giving complaints, so i tried to make a complaint according to warranty, to The Service center of Samsung - 602, Vishal bhawan, Nehru place.
- The executive in service center, take that Hard drive and give me a complaint slip and say me to come back after 20days.
- When i come back after 20days, they give me a Hard drive 80GB -SATA (NOT IDE) which is same like my previous hard drive.
- And after that, when i try to check the warranty of that hard drive, there was no information on Samsung Website - its showing that - there is no serial no. exist in our database.
- after that - i complaint this thing and they response me that - there is a fault in their software in the service center.
- after again 20days, i talk with them and they response me that - with in 2-3 days, they will do their responsibility.
- after 7days when i check Hard drive warranty - its showing - expired in Feb 2005
But on the other hand, my old hard drive was in warranty period till Feb 2011

PLease I wants to know the complete procedure to make a complaint about this Issue.
Tell me, what should i do ? and what kind of documents requires about this Issue.

And one thing is that - they didnot give me any JOB DONE CARD from samsung about that changed hard drive, .

I just have following documents

- Complaint no. filled on 30 Jan 2009 with order no.
- Previous hard drive warranty information from samsung India

I shall be thankful for this such kind of help.

--
Dinesh Verma
[protected]
[protected]

TO
THE SAMSUNG GENERAL MANAGER
DEAR SIR,
I had purchased a Samsung window ac 1.5 ton model number AWT18ZKAXTZ and serial no. A209PZBQ200844E from dealer Shehnai video center, 576, link road, near Preet palace, Ludhiana on 17th march, 2008.
Ever since I have purchased this particular model, I have only been facing problems. Within a month of my installation of the ac (on 09th may, 2008), I had to approach the service centre with performance problems. Initially there was ice deposit on the inside mesh and piping along with no cooling effect (photos attached). Subsequently they changed capillary gas at my residence in Ludhiana, but the problem persisted. So the took the ac to company service station and replaced compressor, capillary gas and capillary set . On delivery of the repaired a.c., we found that ac was making more noise than before and normal working ac. But the delivery technician told that it will go after some usage. so we wrote that over the customer satisfaction sheet for further reference(copy of customer satisfaction sheet attached). Somehow, I managed to pull through the summer season which is very severe in Ludhiana with less cooling and noisy ac.
On completion of the winter season, I decided to start using my ac in the month of March 2009.i asked the service center for free servicing. After a wet service and a dry service the problem of sound from ac persisted. So I called the service center again to look into the problem as the noise was getting more irritating on every consecutive usage. This time I was told that the motor ball bearing of the ac has stopped functioning and hence they require to replace that particular part.
Practically the ac was used only for 4 months of summer and after repeated repairing by company, it has become a refurbished defective ac. In an ac which is hardly a year old, change of all major parts only means that the ac is a defective piece. Due to the change in all its major assembly parts except outer cover, i feel fully justified in asking for the replacement of my ac with a fresh piece of ac. As i have been mentally harassed, i strongly feel justified in saying that i should be given an AC replacement at the earliest.
THANK YOU
DR. SHUBH MAHINDRU
ROOM NO 15, ABOVE STAFF CANTEEN,
MOHAN DAI OSWAL CANCER TREATMENT AND RESEARCH FOUNDATION,
LUDHIANA.

Sir,

I had raised a copmplain regarding samsung home theater with the service center on 1st march 09

the person came to repair on 9th of march after giving calls for 25 to 30 times to service center . then there was an issue in lens he came again on 14 changed the lens and told that this is what we can do . Still i am having the same problem

my complaint number is [protected].

Kindly help me in getting the email address of management so i can contact them or else help me in registering complain in consumer court

This is my second experience of poor customer services and orientation for Samsung

The phone is in not working condition merely after 7-8 months of purchasing. When it is sent for repair, I had to go to the service station for more than three times and they give false commitments and it is still lying with them.

In the first place customer should not be going to the service station for collecting the material, instead it is the duty of the company to give good services to the consumer.


Here are the details of my phone and service station
Model No B200

Serial Number R6VQ470969V

IMEI/RSN NO [protected]

DOP 14 June 08

Work Order No 3797 DT 5 Mar 09

MDR Services India Pvt Ltd.