Samsung India Complaints & Reviews

I have a Samsung DLP TV HL-S5679W. After about 6 months, it started making a clicking sound. We had it fixed under warranty which took about 2 weeks. Then about 6 months later, the same thing happened again, and no one would fix it under warranty. NO MORE SAMSUNG products EVER.

my tv's picture tube is not working. I had contact the local dealer and one engeneer had also visited. But no solutition they gave me. i have also wrote to guwahati m/s samsung india electronics (p) ltd. But they also didnot respond me on my latter. ph:[protected].

please take some required action on my above mentioned complain.

thanking you.

my tv's(model no:cs21s8me) picture tube is not working. I had contact the local dealer and one engeneer had also visited. But no solutition they gave me. i have also wrote to guwahati m/s samsung india electronics (p) ltd. But they also didnot respond me on my latter. ph:[protected].

please take some required action on my above mentioned complain.

thanking you.

iam haveing 21" tv it had problam so pls send technision to my home to service my tv as soon as possible my address his no: 406, 'c' kalyanapuram vysarpadi chennai39 mobile[protected]

dear sir,
i bought a samsung C tv on feb14 2009, and it got repaired within few months many times technician came and tried to rectifiy it but they are not able to do that. Atlast they said that audio i.c is fault so they took a part named P.C.B and went before ten days but they didnt come till date.Hence i request you to take action immediately.you can find my complaint by using my mobile number.[protected], chennai.

samsung tv model CS-21M40SN is not working due to power problem .TV's power switch is always bilking

sir, i have purchased samsung tv led-28f4-ean#[protected] at reliance retail limited ideal homes r r nagar on 25th march 2015 the tv is stopped working abraptly from 3.6.2015 kindly arrange to repair/rectyfy early thank u

sir, i have purchased samsung tv led-28f4-ean#[protected] at reliance retail limited ideal homes r r nagar on 25th march 2015 the tv is stopped working abraptly from 3.6.2015 kindly arrange to repair/rectyfy early thank u

your technisions are not keep up their promises, they never come to repair in time tell them to maintain time sence if they cannot come let them give feedback and reason, you are very prompt in taking money but not in aftersales service i am very sorry to say this

i buy samsung SGH-B520 which get hanged continously. what can i do? i buy the 2 month ado. i am was very disspointing

hanging problem
date of purchase:13/10/2008
hanging problem started 5/12. as per advice of dealer the handset lodged with authorised techno care on 15/12. In spite of reminders, it has not been rectified . It made me to feel sad and think that your product is inferior service after sale not upto the mark, anyhow bringing this notice earlier to rectification.
model:sgh-b520
s/n:R1XQ966905B

my samsung gt-s5220 porer on then hang.only writeing gt-s5220 only

I purchased Samsung LCD TV 26" model No. LA26R71BBM in Dec'8. It started troubling from April. After Engineer came and told some part needed to be replaced. After wait for 10 -12 days finally TV was repaired and it started giving problem again after just 2 days. Now I want TV replacement. Hope to get it replaced. But overall experience with service center is not satisfactory.

Situation has not improved even in Oct 2009. I purchased Samsung Microwave from Croma Mulund (MUMBAI)

Microwave delivered. No Starter Kit, no Recipe book. I have been given LG Starter Kit in a very shabby polythene.

Samsung/ Mobile - SGH-J600 — Faulty Handset Sold and poor after sales service

Hi,

I bought a mobile Samsung SGH-J600 for Rs 5089.00 on 5 June 08 viz. invoice no. MH /01861/00001/1003 from Mobile store

with adddress : The Mobile Store Limied, #10054/90, Madhav Arcade, geddalahalli, RMV Extn II, Sanjay nagar.

Since August 08 second week onwards i started encountering the problem in the mobile display. The display would sometime

goes off completely, sometimes the color of the screen would change and sometimes all the characters would get reversed

as if you are looking those characters in the mirror. Almost continuously facing this issue for a week I went to the

Samsung Service Plaza with the following address:NO.9, 27TH MAIN, I STAGE, I PHASE, BTM LYT RING ROAD, BANGALORE and

lodged a complaint on 19 Aug 08 with complaint id [protected].

The cause of the behaviour of mobile was told to me as over sliding. Now, this being a slider mobile i do not understand

to what extent o[censored]sage we call as oversliding. If the mobiles gets this bad in the first two months itself. what would

happen later.

As it was in warranty period they said they would replace the spare part but it is out of stock as of now and i would

receive it in the next week. As soon as it comes they would give me a call. Since then i have spoken to them several

times and even to their TL Arun Singh and i was told that it would be received by 25 of Sept 08.

To my surprise they quoted the reason for delay saying the spare part is not available anywhere and it has to come from

Korea, because samsung does not manufacture spare parts in India and so it would take this much of time. I was literally

shocked as from 19 Aug till 25 sept would be more than a month. And as it is the display is completely gone now and i am

missing so many calls, not able to pick them up and not able to call anybody, all my phone numbers are stored in the

mobile itself so cannot access them.

As i got to know the tentative time of delivery of spare part, i requested Arun the TL at samsung Service center for a

temporary handset. He said on 8th he would give me a temporary mobile so that till the time spare part is received i can

use it and my work will not hamper, but he also did not call me up on 8th.

I called up national customer care of Samsung also on 8 sept 08 and filed a complaint with id: [protected] as well. They

said somebody would be calling me on 8 th itself but i have not received any call from anybody.

I am seriouly frustated with the kind of response i am getting from the samsung customer care. Now, i feel i should not

have bought samsung mobile itslef.

Since, the mobile stopped working properly within the first two months of its purchase and subsequent ignored response

form the samsung customer care adn service center, i do not wish to keep this mobile with me anymore. I therefore,

request for the refund of money i.e. Rs 5089.00 for this faulty handset.

I request to please take some action against Samsung and i may please be refunded all my money back. This will set an

dexample for other mobile manufacturers to follow and teach them a lessson that they cannot take their customers for

granted.

Thanking You in anticipation.

Maneesh

The IMEI No. of the handset is 358560/01/042932/3

Samsung India Limited (Mobile Phone Model no SGHJ150 — New phone stopped working within 1 month of purchase

I have been highly traumatized by Samsung. I had purchased a Samsung Mobile phone Model No SGHJ150 and within 1 month it stopped working. When I gave them this phone for repair they promised to give it back to me in 2 days but they have not given me the repaired phone even after 20 days.
I have been running after Samsung since last 1 month and no body is willing to help me out. I have sent mails to them and even made a lot of phone calls but no one seems to listen in Samsung.

how to install game in samsung sghm610 funclub mobile i downloads the game but it is not installing what to do can i be some help from you. i think you while be solved my problem shorting. my ph no [protected]

i brought D-840 mobile, with in 1 year internal cable is damaged for three times and again now four time
i complainted many times in coustmercare.they tell to talk service manger but no reponse. so i want send this phone free to samsung company can u give me the address.
thaking you
ajeethreddy
[protected]

i had buy above mentioned phone on june 2008.now, it is tottaly dead.it is not working properly.so, pleased suggest me immideatly via my email id or phone no.
my alternative no. is [protected], [protected].

Sir,
My nephew, Mr.R M Sinha had purchased a Samsung Mobile B-200 with IEMI No. 353760/02/096441/5 on[protected] from Gopalji Communication, Station Rd, Jamalpur, Munger Bihar-811214, but the mobile was lost on 6-1-2009. It can be detected if so please get me informed.
Thanks,
Dr.G.P.Ambastha

i am purchase samsung mobile, but problem is that how to download mp3 ring tone & how to use blue tooth & gprs

I had purchased Samsung SGH F 480 one month back. But the touch screen is not working properly.
Kindly replace the defective mobile.

i have filed case against them. their management is very arrogant and their officers misbehave. Kindly join with me in consumer court case. this is the only solution against them.

Hi Sir,

This side sourabh Agrawal, I bought one Samsung J600 mobile on 17/04/08 from Reliance Digitel.
But after 2.5 months, i faced the problem with the hand Set, that was dead. and after chasing the guys i got the same after 2 months .

But suddenly 25 days, i faced the same problem with the Handset.
I was too frustated on that time & i purched the New Nokia Mobile, i am pretty happy with the Nokia's Performance.
Now when i went to samsung service centre, they are frustating me on this now again.
i dont have such free time to chase the samsung guys for this again & again.

Now i want the replacement of this hand set.
If this time, they will not support me, i will go to the consumer court & i will chase all the guys From higher management of Samsung India & service centre also in court.

If you guys can help me in the replacement of this handset then i will be thankful to you.


Thanks,

Sourabh Agrawal
+91-[protected]

SAMSUNG /MOBILE SGH - J600 — POORAFTER SALES SERVICE AND NO WARRANTY REPAIRS

I HAS DEPOSITED MY MOBILE SGH J600 SL NO RUBPB95397B VIDE WORK ORDER I1027 DT 10 SEP 08 TOKEN NO 27 AT ELECTRO SERVE CENTRE G-7 VISHWADEEP TOWER, DISTT CENTRE JANAKPURI, NEW DELHI.
THE SET HAS NOT BEEN REPAIRED TILL INSPITE OF 6 MONTHS HAVE PASSED .ALL MY VISTS HAVE BEEN IN VAIN
do I NOW GO TO CONSUMER COURT.
MY NAME : NEELKANTH
TEL [protected]
pl helppppppppppp
PL ADVICE
EMAIL : [protected]@ymail.com

hai sir,
this is narahari. I am studying M.C.A. I buy a samsung lcd, dvd writer.The dvd writer is problemed.
I gave it at vijayawada service station on 9-12-08.but they dont give answer for myproduct.they give very neglegence answer. I am a student if you loose one student you automatically loose 10 students because i told every member of my friend.what is your service. I am fully hated your service.
my work order no=801209
model sh s202j/IDBH.

I purchased Samsung Beat 270 Mobile Phone but i dont know how to download themes in this mobile .
some themes could not be support in this mobile.

i gave my mobile phone for repairing in your patna service center . but it was not mend i went back to the service center one of your engineer mr . santosh kr. told me you have leave to it. i told ok . he told me to come afterward i went after few days the staff present there told me your that you cell cannot be traced give us some time. becouse our office has been changed .they continued making excuse . and harshing me . now they started ignoring me by not receving my phone. i personaly request you to look at the matter our i will be forced to move to the district consumer forum . VISHNU SHANKAR. advocate . Patna high court . mobile no.;- [protected]

I have purchased a Samsung mobile on[protected] the mobile after 22 days suddenly my mobile battery discharge with in three four hours than I have contact to service center and hand over to service center after two days they have tolled me your problem is resolved and hand over to me but next day the same problem with me than I have informed to service center and they have tolled me please come in service center, I will change the battery next day I go to service center and they have changed battery but after one day the same problem than I call to service center problem is not resolved again service center tolled me please come and hand over peace after one day I go to service center and submitted mobile to service center and tolled me after five days you will get mobile after five days I go to service center and they have tolled resolved your problem I have collect and next day morning I have insert SIM in mobile than start mobile but mobile is hanged not activated any key. Now I am without mobile in this situation what can I do?I have required replacement but nobody reply.Please help me.

samsung dvd-r shs202j/idbh — no warranty

i have purchased a dvd-r from mmi, mathura on 10 august for 1 year warranty. some problem occurs in it
they say the warranty is over. i have not used it once. the first piece is defective.can you do something against them

I have a strongh grievance upon you concerned to your product. I happened
to purchase a mobile phone model SGHJ150 on 13/03/09 from M/s Mega marketing, kannur. After some days it devoloped some spots as if fungus formation on it's top left key pad and after some days it starts expanding even to the other keys. Ihave approached the dealer and they directed me to the autherised service center M/s Sangi&co kannur It is quiet pathetic to say, their response was very poor.they said the part carries no warranty and insists me to send a mail to the company.I can't just throw away the thing worth Rs.4700/- in two months use. Does your product carries only this much durability?
It is not out of phase to mention that you have the poorest after sales service.This bitter experience force me to neither opt for any of your product nor any one to for as such. Because I strongly suspect the product quality.No mishandling or anything as such done on the set.The functioning is OK. What can you do on this issue? If you can do some thing Ishall be greatful you to some extent.

Thanks

Anil Kumar EK
Contact No. [protected]

Dear Sir,
I have brought samsung E1410 from Poorvika Mobiles private Limited Invoice no 13333 dated 23/05/09.IMEI No: [protected]. After purchase i found that i was not able to save songs directly to memory card. I sent this query a mail to samsung customer care i got a reply from them to update software from Hitech solutions Anna nagar, nearly i wasted one day there After updating software i am able to save in memory card directly now, but IMEI no is shown as [protected]/0 00 and today i got a message from BSNL that my handset is not having IMEI no and asked to change the mobile or else liable for disconnection. Now its not even showing network.

And when i switch off and on i get message that "user fault on illegal trial!" please solve this, know i am not able to use my handset. Really I am fed up by samsumg mobile.

Yes i too have seen in samsung saying the same words and sending the customers back. there reponse is also bad to customers

Inefficient Service centre

Electroserve in Moti Nagar, N Delhi is the worst service centre for mobile phones . I found a number o[censored]nsatisfied customers there. The tecnicians are not expert and upto the mark.

I gave my mobilr phone on 11/7/2009 to repair and I was given an estimate of Rs 301/- but on repeated visits I could not get my phone repaired and finally I was told that the expenditure is of Rs3800/- while the phone cost me 5000/- . There was a minor problem of charging in my phone but now they say mother board is to be changed. Looks like they have damaged my set due to lack of expertise at there end.

Vinod Kumar
[protected]

97-C MIG Rajouri Garden
N Delhi - 110027

I purchased a sumsang mobile model SGH M 200 from Vikas shells Nadiad Gujarat on 25.07.2009
During charging mobile being heat immediate.
Realy i m' surprising. I will never purchase samsung make any products and communicate to our friends circle
Really i m' very diappointed on my selection best would have nokia make mobile.
Awaiting your responce

Regards
Santosh singh
[protected]

Mayur G. Patel
(C/O G.N.Patel)
221, C-Tower, Vallabh Darshan cmplx,
Vrundavan–Parivar road,
Waghodia road,
Vadodara. 390019
M- [protected], [protected]
(H[protected]
[protected]@yahoo.co.in

To,
Manager,
Samsung Mobile

Sub :- Requiredment of New battery of X 700
Ref :- 1) My comp. No [protected] Dt. 02.07.09
2) E-mail sending To Mr. Sandip Bhatt ( Don’t replied )

To above subject my complain for puachase of New battery is not solved by Co.

Model No :- X -700 ( [protected])
Purchased from :- New Kenwood Center, R.C. Dutt Road, Vadodara.

Bill No- :- 343, Dt. 15.05.06
Date of Purchase :- 15.05.2006.
Amount :- 9890.00

After long time and many mobile calls I have not receive me new battery from company. On Dt. 7.08.09 talk with you & company give me only 10% back. ( after dipre. Value.) I am not agree with your condition, Becouse my mobile is in Good & working condition. I have needed New battrery . I am agree with It’s prices to given by company.

Note :- I agree with company for give a price of New battery.
OR
50% of depre. Value of purchase price otherwise buyback.
( I agree with above condition )


Your’s Faith fully
Mayur Patel.

u are shrives is not so good
pl z chase

I hav purchase a samsung Star Touch mobile in last month.& i m facing the network problem for such along time.I have also given my handset to the Samsung Service center in Rani Bagh New delhi.& there no no positive result.Now i m really disappointed that there is no services for such a big company.Now i never suggest to any of my friend to buy samsung any product & enemy also.



thanks
Jatin Luthra
[protected]

hello sir
i am sarath.v.s from kerala .i bought a new samsung mobile (sgh d900i)from dubai.After 6 months iam not even able to make and receive call in this mobile.when i approached the service centre persons they said that they are not able to solve this problem since this is an issue with the software, without even checking my phone, and also said that they cant give warrany to a samsung product i brought from out side india.that was a bitter experiance for me because they havnt even checked my phone to diagoniz the problem .If these type of service is provided by sumsung service centre with what trust we buy samsung products?My phone has got warranty .The service centre i approached is located at ernakulam(kerala).its adress is.
Maria Complex,
Kannanthodath Lane,
Ernakulam south-682016
Pls do some help if it is possible .
expecting your kind consideration
.
sarat.v.s-mob([protected])

Samsung India — Faulty Mobile Phone Samsung Star

I have purchased a new samsung mobile phone S5233 star for my son on the 8th Of Aug 09 from Hypercity Malad. on the 22nd Aug the phone started malfunctioning, it was just switching on and off on its own. on 23rd Aug 09 i called on samsung service number for replacement of the phone as it was hardly 15 days old but they informed me that replacement is given if there is any problem within 7 days and hence replacement is not possible and it needs to be taken to nearst service station,and they allocated a BP No [protected].

i took the phone to hypercity and showed them the phone, they said it was a software related problem and will be rectified by the service station. they directed me to the nearest service station in shastri nagar goregaon. the next day my son reached on the address and found that the service station had shut down and they were no longer service franchisee for samsung but they directed him to Borivali service station.

on 26th Aug 09 my son took the mobile phone to samsung service center Master Care in Borivali West. after inspection the representative said that some files of the software were corrupt hence the phone is malfunctioning and they will reset it. after some time the phone was returned saying it was ok, my son checked the phone it saw in the standby mode and the touch screen was functioning. he inquired whether they have checked the phone properly and will it work ok ? the service representative assured everything is fine. in the entire day my son did not recieve any calls nor did he try to make outgoing call, nether did he recieve any sms nor did he send any sms.

in the eve when he came from collage his friends called on the landline and inquired about him as his phone was not reachable throughout the day and he did not reply to their sms. my son was surprised as he had not received anycalls nor sms. then he tried making calls, it was not possible to make outgoing calls. when we tried to call his number we got reply saying the number is not available. when he tried sending an sms the phone again got hanged and on the screen the following was displayed

Page: 1/9 <Pic #>
s/w version: S5233A+DD+ID5
Modem: XXXX
SHP:VPP R5 2.1.1
Build Host : SEO LAN
Build Dt; 2009/04/20 23:10;16

ASSERTION_ASSERT :0 Failed
(file OEMOemsysDebug.C, line 2236)
BCom_ _ assert : FALSE File:
Modem Shp Sim _ fnc.c line : 15
49
To exit
press ) for 2 Sec.

we had to remove the battry to swithch of the phone after which the phone is switched on all other functions are possible but no calls can be made and recieved no sms can be send or recieved.

i again contacted hypercity as nobody from samsung bothered to call and enquire. i was asked to submit the phone at hypercity who inturn assuered me to get my problem resolved i submited the phone at hypercity on the 2rd of sept 09 and have not got any feedback on the same as of yet.

i have send a mail to hypercity and samsung today 9th Sept 09 asking for 100% refund of money awaiting response. i want the help of the forum to support me and get my money back.

Thank You

I had purchase new sumsung s3500 mobile has not give proper battry backup only 1 to 2 hours

hi,
iam prathmesh p shinde from ulhasnagar, i had purchased samsung sgh-j150 the handset is very nice and easy to access as samsung is known for its name, the problem is when i start the phone without simcard it works normally, but when i start the phone with sim card it just shows the starting screen i.e[SAMSUNG FAN CLUB]and just turns off the phone. please help me how to make it repair

hi,
iam prathmesh p shinde from ulhasnagar, i had purchased samsung sgh-j150 the handset is very nice and easy to access as samsung is known for its name, the problem is when i start the phone without simcard it works normally, but when i start the phone with sim card it just shows the starting screen i.e[SAMSUNG FAN CLUB]and just turns off the phone. please help me how to make it repair

To,
The Manager
Samsung (Mobile Phone
New Delhi


DISTRESSED &UNPROUD OWNER OF Samsung Phone SGH-I 450

Sub: - In regard of fraud selling of old & defected phone by presenting it as a new one.

I have purchased a new Samsung Phone SGH-I 450 from M/S Pahuja Mobiles Shop No. 32, Nehru Market, Maharaja Agarsain Chowk Gurgaon Haryana on dated 09/05/2009 vide Bill No. 1440 dated 09/05/2009.

After using it for two days, phone was not charging properly, I have complained for the same to the shop owner, who told me to go to the service centre. I went to service centre situated at Sectoer 14 Gurgaon on dated 16/06/2009 At the service centre I was told that the mother board of the phone is faulty & almost Rs. 7000/- is required to correct the fault, which is a manufacturing fault. I once again went to Bharat Communication a another service centre which is situated at BG-20, GROUND FLOOR, RG Call Center:30308282 in Pahar Ganj Behind Pahar Ganj Police station Delhi. He also told me that PBA Problem is created and he makes an estimate of Rs 9448 vide estimate No. work order no. WA5535.911195 dated 17/07/2009. (The Photocopy of estimate is attached)

I have bought my phone from a renowned co. Samsung for best service. The shopkeeper owner has sold me the old and defected phone with a new body & charged me for the new phone.

When I told service center’s people that, it is a new phone and it is in guarantee period. I was told to contact the shop owner.I am in very shock because I had spent Rs 12000/- for mobile which was out of order within two months. I also went to kalkaji service centre on dated 18/08/2009 they also made an estimate of 7517- telling reason IFC track missing. I am very sad because I always trust samsung electronics.

However, I had made the payment for the renowned Samsung Co. Mobile Phone and not for the damaged/replaced parts Phone (reassembled by M/s Pahuja Mobiles Shop).
In view of genuine and bonafide facts as stated above, I humbly request Samsung Co. to please look into this case in depth as it is a case of forgery and do the needful for replacing my Mobile Phone by new one as no fault of mine.


Yours Truly

i am not able to connect my samsung sgh e 250 model toa lap top even after down loading usb driver and other associated programs please guide me and email me the usb driver numbers etc t




thank u

Samsung is cheating with customer now days. every handset by samsung creating some sor of issues . i see lot of people in samsung service cntre taken for repair or replacement. samung has lost his quality of cell phone. i too buy samsung l700 im big fan of samsung but after buying this phone im frusted within 15 days it created network problem. and showing all IMEI no to 0. then i have give in service cntre and waiting for repare from last 2 months

I bought a Samsung Mobile S 3310 yesterday evening, 06/10/2009, from The Mobile Store, Tilak Nagar, Chembur, Mumbai - 400089, worth Rs. 5149, with the IMEI no [protected].

I work with Essar at their Kurla office. Though the phone was functioning ok yesterday evening, I am not getting network connectivity at my office, and the screen always shows "searching" and every time I have to switch it off and switch on to get connectivity. But after a short while it is lost again.
This was not the problem when I was using a Sony Erricson handset earlier ofcourse with the Same SIM Card.

Though I am going to put this to the Store from where I purchased the set, this is very poor service from a renowned company SAMSUNG for a product which is based on the basis of network connectivity.

I would still be giving the handset a try, but If I still face the same problem, I would request for a replacement though ofcourse with another model.

Contact - [protected]

I Quite agree with the complaint the service ceters are pathetic, within 3 months o[censored]sing the samsung star phone, the touch panel isn't working the worst part is that there was no pressure added on the panel or did the phone fall off anytime all of a sudden the caliberation AND THERE'S NO OPTION TO EVEN CALIBERATE THE PHONE EVEN ORDNARY CHINESE PHONES HAVE THAT OPTION IN CASE THE TOUCH GOES HERE IT just went off, the worst part is the service centers guys don't have any spares and after 2 weeks the same old damn excuse we have ordered and it will come.

Why the hell do they launch these phones when they can't provide a proper service, WOULD ADVICE EVERYONE NOT TO FALL FOR THE TRIP OF ADVERTISEMENTS OF SAMSUNG PHONES WITHIN MONTHS IT WILL STOP FUNCTIONING AND THEN U WILL HAVE TO RUN HELTER SKELTER TRYING TO RECTIFY IT.

Samsung Star Phone — Faulty Phone and no help from service center

Hi,

I purchased a Samsung Star Phone in June 09 when it was newly launched, for a change as i was overwhelmed with the ads and features it had to offer so decided to leave my association with Nokia as i was using their handsets for 10 yrs and go for this phone. Initial 3 months was fine but last week all of a sudden the touch panel stopped responding, no water fell on it or pressure placed on the panel or no damage was done as it was maintanined very well and suddenly this happens, i checked for a servce center near my place whom i have been desperately trying to resolve my issue but everytime he says NO DON'T COME HERE AS I DON'T HAVE THE SPARES AND I HAVE ORDERED AND IT WILL TAKE TIME and its been good 2 weeks now.

What on earth will the customer do if he is left in a state like this after spending 10,000 and iam left with nowhere now , the best part is this phone doesn't even have a caliberation setup even the ordinary cheap China phones have it incase the caliberation goes off in the touch panel.

My biggest risk from moving from Nokia to Samsung has backfired me very badly, why don't u guys look at the service centers at Nokia it is so damn good and they are completely professionals incase there are any issues with the handsets, Samsung seems to be claiming to produce the best phones but have u ever thought how these phones will be serviced and taken care of incase of any eventualities .

COULD YOU GUYS PLS DO SOMETHING OR DO I CONSIDER THIS AS A WASTE OF 10,000 OF MY HARD EARNED MONEY.

The best part is my first handset was bought from MOBILE STORE A SO CALLED ESSAR GROUP IN YELAHANKA NEWTOWN AND that was damaged as the speakers went off and the second i purcchased was SAMSUNG START THAT ALSO HAS GONE FOR A TOSS BUT ALAS WHEN YOU GO TO THEM THEY SAY ITS NOT OUR FAULT AND GO TO THE SERVICE CENTER.
bUT LITTLE DO THEY REALSE THE SERVICE CENTER FOR SAMSUNG PHONES IS ALL BALLS AND DON'T HAVE EVEN THE BASIC SPARES AND IAM STRUGGLING FROM PAST 2 WEEKS

Hi I purchased a slide phone approx 6 months back.
Last month the OS went for a toss & was replaced only after 15 days post contacting the service centre.

Just barely using it for a month & the cell is again giving problems with different apps being accessed that the ones intended to be pressed (from the key pad).

Cant afford to keep the cell again at the service centre for another 15 days !!!

i purchased samsung- s 3500 on[protected] from hot spot spice retail ltd 90, bk block, west shalimar bagh new delhi -110088, the mobile after 2 months would get switch off & would get it on automatically then i went to sim solutions d-12/195, 1st floor, sec-8newdelhi (care centre)& they dealt with me immediately by scratching the battery with iron type equipment & again after 2 month igot my cell with same problem then also they dealt with me similarly & then after one month i got my cell with a problem of getting switch off & charged automatically & then i went on 15 dec 2009 & they ensured to replace my mobile'smotherboard ( p.b.a) within 7 days after that i went to them for sake of my mobile but they did not replace (p.b.a) it but they cleaned (motherboard) it with tooth brush with thinner like substance in front of me but then also it was in a same problem and now they gave me the date of 4th dec again .The way they treated to my genuine problem is unexplainable so please tell me where should i go for this as i get my all work jammed by their ignorance . MY WORKORDERNUMBER IS W A[protected] which is to be received by Sahil in prescribed care centre address

Respected Sir/Mam

I purchased a Samsung Mobile SCH-F679 a 6 – 7 months back.Due to some Keypad problem I have to submit my mobile to Samsung Mobile Service Center C/O

SPRIMON TECHNOLOGIES
Plot no-100, Saheed nagar,
Bhubaneswar-751007, ph-[protected],

On date[protected], they charging high amount of money, when my mobile handset in warranty period

My complain Serial No-011, The mobile is still with him

Sir, it's my humble request to please take a strong step

Regards,
Satya Narayan Sharma
M-[protected]

Respected Sir/Mam

I purchased a Samsung Mobile SCH-F679 a 6 – 7 months back.Due to some Keypad problem I have to submit my mobile to Samsung Mobile Service Center C/O

SPRIMON TECHNOLOGIES
Plot no-100, Saheed nagar,
Bhubaneswar-751007, ph-[protected],

On date[protected], they charging high amount of money, when my mobile handset in warranty period

My complain Serial No-011, The mobile is still with him

Sir, it's my humble request to please take a strong step

Regards,
Satya Narayan Sharma
M-[protected]

Hello, Sir/Mam

I purchased samsung beat270 phone. In phone no themes are running except those which is in phone.

So, How to run external theme on phone.
Reply ASAP.

Regards,
Ravi Kumar

MY NAME IS PRATYUSH VEER, I HAVE PURCHASED SAMSUNG MORION SCH-B-319 MOBILE ON 28/10/2009,
THEN AFTER I MONTH I STARTED GETTING COMPLAINS, WHEN I WAS DOING OUTGOING CALLS THAT THE PERSON CAN'T LISTEN TO ME PROPERLY, I THOUGH THAT IT'S NETWORK PROBLEM OF TATA, BUT THEN WHEN THE PROBLEM, INCREASED, I TOOK THE PHONE TO SAMSUNG SERVICE CENTRE ON 22ND FEB.2010, IN BARODA AT P.R.S.SERVICES, 5, SAMIPYA FLATS, OPP.WELCOME FLATS, VADODARA, MY WORK ORDER NO. IS:WA[protected], THERE I WAS BEEN TOLD IT'S SOFTWARE HAS TO BE UPDATED, ON 24TH FEB.2010, I GOT CALL TO TAKE MY MOBILE BACK AS IT'S REPAIRED.
FIRSTLY INSTANT SIGN WAS TAKEN ON MY CUSTOMER COPY WAS TAKEN BACK BY THERE EXECUTIVE.I WAS SHOCKED TO SEE MY MOBILE'S DISPLAY WAS IN A VERY BAD SHAPE, AND ALSO THERE WERE SCRATHCHES ON MY DISPLAY SCREEN, I TOLD THEM THAT BY MISTAKE THEY HAVE EXCHANGED MY DISPLAY TO SOME OTHER CUSTOMER, THE LADY THERE WHO TOOK MY MOBILE AT THE TIME WHEN I SUBMITTEDE MY MOBILE CONFIRMED TO ME IT'S ENGINEER'S MISTAKE, BUT THE OTHER LADY, STARTED MISBEHAVING AND SHOUTING ON ME THAT ALL THIS ACTIVITY IS NOT HAPPENING AT THERE SERVICE STATION.MOREOVER SHE WAS NOT INTERESTED TO RETURN MY CUSTOMER COPY ALSO, WHICH I FOUGHT AND TOOK IT'S XEROX COPY FOR MY RECORDS.
PL. PROVIDE ME JUSTICE THAT HOW MY DISPLAY WAS CHANGED AND HOW DISPLAY IS NOT CRYSTAL CLEAR AFTER SERVICE AS IT'S A FREE SERVICE.
I'M VERY UNHAPPY WITH THE MISBEHAVIOUR OF YOUR SAMSUNG SERVICE CENTRE OF P.R.S SERVICE.

PRATYUSH VEER, M:[protected]
PL. PROVIDE ME JUSTICE,

I had purchased Samsung CDMA mobile from M/s A-1 sales Nadiad.

From purchase of one month there was problem in log details & phone book

When I had send it to service center at Nadiad. They had taken 26 days to solve problem. after complaining a lot to their customer care .

Again same problem create within 10 days every time the are repairing,

Their customer support department assured me to replace handset before 2nd week of March 2010 But there was not any information on support number or service center

Now I had decided to go for legal action

I had bought a Samsung Star Mobile with WiFi Model No. GT-S5233W on
February 7, 2010 from Hotspot. ( A Unit Of Spice Retail Limited )
WZ-152-A/3, main Najafgarh Road, Near metro Pillar No. 678, Uttam Nagar,
New Delhi – 110059, vide bill no. ( Book No. 614/07 & Serial No. 331 )
dated February 7, 2010 for Rs. 8075/- all inclusive.

Serial No. Of The Mobile : RP1S977806L
IMEI No. : [protected]

From the day one this mobile was giving me problem, as it used to get
re-booted while talking ( or even lying on the table ) and the frequency of
re-booting increased to 4-5 time a day.

Finally I took my mobile to Bharat Communication, Phahar Gunj ( Samsung
Authorised Service Centre )on March 27, 2010. Initially without checking
anything, they told me that it has to be formatted and all data will be
lost. I compromised on the data and gave them go ahead so that whatever
problem is there can be rectified. Even after that the mobile re-booted and
they told me to leave the mobile with them, which I did.

Work Order No. is 10C270017 Dated[protected]

Since then I was following up with the Service Centre and for the last 4-5
days I am being told the the PCB has been changed and hence IMEI no. has
been changed, which is to be updated, but Samsung site is having some
problem because of which they are not able to fix my mobile.


Finally on April 5th 2010 evening they have given me the mobile no. of Mr.
Sumit Seth, telling me that Mr. Seth is the Area Manager, and if I am
having any service related issue I may please talk to Mr. Seth on
[protected]. Since then I am trying Mr. Seth’s no. but he does not pick up
the phone neither calls back, even after leaving SMS. Then I wrote an
e-mail to Samsung through the e-mail link on Samsung’s website to which I
was responded back on April 6th 2010 by a computer generated e-mail,
wherein I was given a transaction no. [protected] assuring that someone from
the concerned department will contact me, but nothing of that sort has
happened. On April 5th 2010 only I call Samsung Helpline no. also (
[protected] and talked to Mr. Jitender, who gave me the transaction no.
[protected] and also promised to take this up with the concerned authority
and ensure that some senior person calls me, but again nothing of that sort
happened.

On April 6th 2010 I again called up Samsung Service Provider, Bharat
Communication and the lady at the front desk told me that the Service
Franchise owner Mr. Bharat himself has gone to main Service Centre of
Samsung at Nehru Place to get the fault checked and he will be back in the
evening and I will be updated on the status of my mobile, again no one
updated me. I was actually surprised on this feedback that my mobile is
being taken to main Service Centre of Samsung for fault diagnosis as they
had already told me that they have replaced the PCB and IMEI no. updation
is pending, which is not happening due to some problem in Samsung’s site.

Again on April 7th 2010 after waiting for the inputs, I called up Bharat
Communication in the second half to know the status of my mobile and after
being put on hold for long I was told to call up by 6.00 P.M., when I
confronted the lady at the front desk, she made me talk to Mr. Ravi, who
told me that I can come by 6.00 P.M. and collect my mobile. I reached the
Service Centre, Bharat Communication sharp at 6.00 P.M. to collect my
mobile. Mr. Ravi attended me and handed over my mobile to me, telling me
that PCB has been replaced and INEI no. updation has also been done after
the mobile was taken to the main Service Centre of Samsung in Nehru Place.
I said fine, let me use this mobile for few days and check whether the
re-booting problem has actually been rectified or not and ask for a call
report. On this I was told that they will not give me any call report (
wherein details of the action taken and the current status of the mobile
was supposed to be mentioned ). Instead I was told to give the receiving of
the mobile on the Job card and take the mobile back. When I insisted on
getting the call report, the owner of Bharat Communication Mr. Bharat told
me that they will not give me any call report and if I have any issue in
that I can talk to the people at Samsung. He also offered to write the new
IMEI no. ( which actually changed as they replaced main PCB of the mobile
phone ) on my bill itself, to which I didn’t agree and insisted on getting
the call report, properly mentioning action taken on my mobile to make it
up and running and if the IMEI no. has changed, that also is to be
documented in the customer call report, to which he didn’t agree.

Then I started trying mobile no. of Mr. Sumit Seth ( [protected] ) and left
SMS also, but as usual he didn’t pickup my call, neither did he called
back. I called up Samsung Helpline[protected] and talked to Sakshi,
Manoj & Sneha. Very unfortunately I have to put this on records that these
people seem to be trained to disconnect the phone while customer is
sharing his/her problem and just put the phone down saying we are not able
to hear your voice.

Further adding to my agony, owner of the Service Centre, Mr. Bharat told me
that he has just updated my IMEI no., while I was trying to talk to
various people in Samsung and told me that my IMEI no. has not been changed
and showed me my original IMEI no. on the mobile screen by executing some
command. This was so shocking for me that after telling me the story of
IMEI no. being changed and problem being faced in updating the new IMEI no.
I am being told that IMEI no. of my mobiles now remains same as earlier.

I again requested Mr. Bharat to give me the customer call report and he
simply refused. I therefore have not collected my mobile and have left it
with the Service centre, as being a customer I have all the rights to know
what Samsung / Samsung Service Providers have done with my mobile, what
action have they taken, what part have they replaced. By not giving me a
customer call report Samsung and Samsung Service providers are depriving a
customer of his rights.

One more problem I face with this mobile, which I discussed with Mr.
Bharat, is that I am not able to send or receive business card on this
mobile and Mr. Bharat confirmed that there is a problem to which there is
no solution as of now.

If we summarize all the facts, Samsung is fleecing it customers by selling
inferior quality products, which fail in one month, which have problem in
the technology being used and also on account of deficiency of Services to
its customers.

Such services are not at all acceptable and are not expected from a company
of repute like Samsung.

I have made up my mind that I no longer intend to use Samsung products
anymore and want Samsung to refund Rs, 8075/- of my hard earned money I
spent on buying Samsung Mobile.

I therefore request you to instruct Samsung management to return my money
and penalise Samsung & Samsung Service Provide Bharat Communication for
being completely insensitive towards customers, non cooperative and
deficiency of services to its customer




Deepak Luthra
[protected]

Hi,
I am going to share my worst experiance with samsung i bought samsung I200 mobile phone from Hotspot Laxmi nagar on 14 Jan 2010.Tha’s a windows phone, after 2 months i faced problem like windows of my mobile got corrupted.I went to service centre they told me to get back ur handset within 2 days.Now it’s 10days have been passed i m still waiting for my handset. If i contact to service centre thy told me u will get message from compaany once ur problm get resolve.
So tell me the way how could i get the right information about my handset?

Gopal rastogi
rastogi.[protected]@gmail.com

I totally agree with this.. dont go for samsung. I bought this samsung star 3g 4 months ago and now it is not working. It is continouosly restarting itself. It didnt even fall down and this occured all of a sudden. Never opt for samsung phones.

SAMSUNG MOBBILE IS VERY POOR IN QUALITY & NO BODY SHOULD BE WASTE THEIR MONEY TO PURCHASE SAMSUNG MOBILE.

I purchased a mobile phone model no C 3510 on 13/05/2010 from Libya (North Africa).I started using it only from the second week of August.Last week after charging the mobile it wasn’t getting switched on. So I took it to the service centre in Vashi, Navi Mumbai, which is located in sector 2.The technician who checked the mobile said that it was having some manufacturing defect. Its mother board has to be changed which would take 15-20 days. I was ready to give my mobile but he wasn’t ready to take the mobile for repair. He said that as it was purchased from abroad they could not repair it and asked me to take it to some other Samsung service centre which is located at Hera Panna. He gave me a phone number of the call centre and asked me to contact them in that number. The call centre executive who attended my call said that the mobile purchased outside India will not get a warranty in India. While purchasing the mobile I had confirmed that it was having international warranty. Why did he say like this? What do u mean by international warranty? Does international warranty exclude India? Is it my fault that I have purchased a defective piece? Why the company which is so popular selling such defective pieces? Should I suffer the loss for the company’s fault? Please tell me what is the solution for this problem? I have already placed a complaint and my complaint number is [protected]. Whenever I call the call centre to enquire about the status of my complaint they say that before 8 pm I will get a call from them. This is continuing for the last three days and till now nobody has called me. Now what should I do? What is the use of giving complaints? The serial number of the mobile is 358651/03/400977/7. Will my problem be solved or will I have to suffer the loss? It is shameful for the company’s goodwill. I never thought that such a popular company will sell defective pieces. I want a solution for my problem or else I will proceed legally.

Muralidharan

Samsung — cellphone disorder

i have a samsung sgh l-700 cell which fall down from my hand. its not being on. its a problem of IC in motherboard. does a new IC can be put on the same motherboard or i do have to change for a new motherboard. if yes what will be the cost of new motherboard and how can i get the original one. i do have the warrenty period. wat will be the cost of repair? please suggest.

hello
i am mehul a shah.

i have pureched a CORBY TEXT A DATE OF[protected].

My mobail will suddenly had a problem at the date of 05-09-10.

i dont know what is the problem but i will sow my mobail to service center of samsung at the date of 06-09-10.
they told me that they will give me back after 3 hours.
after that when i am reach ther they says that my mobails main sercit will not working properly.
thats way my mobail going a for a replacement and they give me back withen 10 day but today i call them and they told me that we need more 10 to 12 days for a replacement.

at the time i never have any mobail i have fashing a loat of problem without mobail.

so pls pls pls please help regarding this as i am suffereing without a handset.

I, Chnadrashekhar Nehate purchased Samsung -MOdel-GT-E2120B on 20.3.2010 from M-DBVpl-thane.
The mobile suddenly stop functioning even with best handling & getting of[censored]pon start.
The problm was reportee via work order-2397 dated 3.9.2010 to Popular telcom (Auth.Samsung Service Centre)-dombivali

It was promised to be replaced many a times & still not received the replacement.

now they call & say further month.

this is disgusting & i think samsung have major proble with this models.

Chandrashekhar Nehate
[protected]

hello sir
i am anita from kanpur .i bought a new samsung mobile model no.gt-e2120b from one mobile, gumti no.5, kanpur on Jan., 2010 i have been problem in the same set handover the set for repairing on 15.11.2010 vide token no. 36010 after checking my cell phone since this is an issue with the hardware, ,
whereas after one month lapsed neither the set repaired nor any response from Service Centre.when i approached the service centre persons they said that to solve this problem at the earliest.
This is very regret to inform you that the service centre persons took any response about the repairing the set.


Pls take necessary step to solve the same problem as early as possible .

Reparing Centre Name :
SAMSUNG INDIA
Benajhabar Road,
Kanpur
Mob No.[protected]

Thaning you,


Yours faithfully,


(Anita)
Mob. No.[protected]

I find samsung service is not good ...no one respond to complaint made & customer care contact number is pathetic to contact ...it always on busy ...and manger also not respond the customer complain...and all customer are suffer for this way... so please check and refine the customer dealing with Ur service centers and customer care number... The service is HORRIBLE!!!so please my advise never buy samsung products...

Dear sir
I purchased samsung C3303 mobile on 20/11/10 and in 10 Jan'11 it gets automatically switch-off . I lodged the complaint at service centre M/S MAGLE MURTI TELECOM, 1091 Bishan swaroop colony Panipat Haryana against w o no. 648 in 10.01.11 They are saying that its mother board will be changed.After four days the same problem created & i lodge comlaint against w o no. 835 dt 15.01.11. So i requests you that to change my hand set .Please look it & inform me.
with regards
Satbir Singh
Pn. [protected]
E mail- [protected]@yahoo.co.in
Panipat

I have purchased a samsung mobile (B 7722 STAR DUOS) in the month of Oct 2010 on the 13th. After 3 months suddenly gets switched off after that it does not start at all. I send the handset to samsung service center in Trivandrum (MEREENA ELECTRONICS T/C 28/986(1), SWARA 46, SAROJ BHAVAN Ph:[protected],[protected] where they said that they will check and get it rectified. After a week they tell us the mother board was complaint to solve the problem with in one week, after that they will told me have to send the handset to Cochin as their service center is only at Cochin. Now I am already without mobile for past two months please help regarding this issue.

hii i am Elavarasan.S from Chennai GT-c3010s i have some prob with my samsung mob its too irritating, i cant send message from my mobile if i switch of my mob after switch on only 5 min can send message after that always indicating error in sending message like that ... some time also same condition for calling problem.. plz if anybody know this problem how to solve please E-mail me ... thanks for taking my problem as ur issue... plz help me ...[protected]@gmail.com

Samsung — no themes on website

sir i have purchased SAMSUNG MONTE GT 5260.there is no themes available on website and also no games is there for such touch screen the only games loaded in mobile is we have to purchase. when we are playing music playlist songs are not getting changed with ear headset.i wonder you say it is 3g phone when its features are no more than ordinary multimedia phone.i will thankfull if you would tell me the site from where i can get themes for my cell.u can forward me on emil id.....nnaushad.[protected]@gmail.com

Samsung — not finding any themes

i am using samsung gt-b7722 from last 5-6 mnths.but i am not able to find any useful theams and proper softwares for my cell...and whenevr a msg cm,,cell get hang for 2sec....

Dear Sir,

In reply to the earlier mail, I had taken the mobile SAMSUNG MODLE NO.- CHAT322 to authorised service centre, Agartala, Tripura and they have changed the PCB as their opinion. But the condition was deteriorated, and the phone belongs to me is nothing but a showpiece. I am using the phone after servicing since last 15 days but trobles remains the same. So i am in doubt whether they have changed the PCB or not. Please take the matter seriously, being a customer I'm facing the trouble.

sincerely
Ayan gope
Cont.No.-[protected].

i had purchased a samsung mobile handset - make Hero 3210 from Reliance Webworld at Dombivli Branch on 4th April 2011 vide CAF No.[protected] - H/s RSN No.[protected] & GSK RSN No.[protected] on a total cost of Rs.3, 500/-. Subsequently there was some problem cropped up on the handset. Immediately, I approached the Reliance Webword and I was directed to visit your authorised service centre at Dombivli (East). I visited the authorised service centure and explained the problems and they have taken my handset and given the work order No.108 dated 7th August, 2011. Despite my many telephone calls they have not informed me over phone on the actual fact of the handset. Today I visited the service centre and informed me that the entire circuit is faulty and the handset is not repairable. I wanted to understand the handset was purchased on 4th April, 2011 and being a new handset and how this handset get damaged and non repairable. In view of this, I request you to kindly replace the handset by providing me new handset since the machine is still under warranty.

Samsung — cell phone switch off while talking

hi,
sir this is amritpal singh my complaint is regarding samsung(GT-E2652) sir my cell phone switch off while talking..i contact samsung customer care two times but they don't solve my problem...the problem is still existing..please help me....
amritpal singh
cell no. +91-[protected]

samsung?b7722 — repairing my mobiler is too poor

i give my mobile for reparing around 30 days befor ( samsung galary) at lalbaugh.
all keys are my mobile is not working.
rthey return my cel after 25 day and i say to me that sir, your mobile is now ok.
i say its ok and thanks
but in 3-5 day my mobile. is not work porparlly. and same fault is occur.
i think they don't repair my mobile porparlly

Samsung — Mobile Replacement/Repayment

Dear Sir,
I purchased a phone (samsung 3310) in 2010 worth Rs 3950, after few month my handset not working properly, so i submitted my phone for repair on authorized service center situated at Maholi Road, Mathura.
After 2 month, the service center owner told me that your phone is completely dead so company return your payment as soon as possible..
but he gave me only excuse again and again.
and sir my payment/phone is not received till date.
Please help me

Nitin Sharma
[protected]

although samsung has marked its presence everywhere in electronics sector but its build quality is undoubtedly poor it doesn't last long i bought dvd writer of its from next month itself it started troubling me finally i had to discard it and i purchased of lg for my pc its working well since last 8 months ahhhhhhh one more thing to mention they provide world class poor customer service. please don't opt for this company product,

In galaxy y gt-s5360 the SBI FREEDOM APPLICATION is working. After login userid, the screen displayed as "THIS MODEL IS NOT EEGISTERED FOR THIS APPLICATION". Kindly rectify the problem imamediately. Register this as complaint and me a complaint number to my mail id for future correpondence. My mail id is "[protected]@gmail.com"

I have wrongly typed it is working but it is not working. Kindly note down.

Samsung Mobile — problem in my window phone with the center and power button

I bought Samsung window phone this year in February.. It was working fine for 2 weeks but then my phones center button and power button stopped working.. It works sometime ... But it's not properly working ... I have been to Samsung service center for 4 times but they just update my phone while the problem is somewhere else.. I requested them to replace my cell. . But they r not paying attention to this case... Its only been 4 months I bought this phone ... N equally I have been to service center for this problem... Waiting for your reply....

my mobile was complaint 5 time .the service center was enter in 2 time computer.i am go to Cort and win it.You not take action about it service center to i publish in newspaper to Cort odder and prof in the news paper;my complaint no-[protected].my mob-[protected]

TAKE ACTION ABOUT THE SMG ELECTRONIC PATHANANTHITTA

THE SAMSUNG SARVIE WAS VERY BAD, WHAT WAS YOU TO DO IN MY COMPLENT NO-[protected]
MOB-[protected]

my galaxy tab is facing the same problem when i was using 2.3.
I will charge my tab, once it shows 100%, i unplugged, then immediately the bar turn 51% then in less than 5 minutes, battery dead...

There are times when i am more lucky, i charge the phone, after charging for three-four hours, still at 51%... then i am able to use the tab for a good 2-3 hours...

and i just bought the tab for less than a year!! Samsung seriously has to do something about the battery...

My mail ID is :-
[protected]@gmail.com

Sir,
I am Suraj Naik from Vizag, A.P. I have purchased Samsung W279 mobile on 18/08/2012. IMEI:A[protected]AA64. I am facing regular problem with not receiving the SMS. My friends are sending me SMS but I am not receiving them. They are getting delivery report but I am not receiving the SMS. When I am putting the same SIM in my old LG mobile I start to receiving all the pending SMSs continuously. Kindly let me know what I should do to eliminate this problem.

Mob. No- [protected]

Dear Sir, Madam,

I have sent a complaint through e-mail to the address "'emag.[protected]@gmail.com' and there is no response from 16th Jan 2013.

Had I known this is the level of service and response - I would have not dreamt about the brand "SAMSUNG"

Request concerned to address the below said mail

From: Balamurugan.s
Sent: Wednesday, January 16, 2013 6:06 PM
To: emag.[protected]@gmail.com

Subject: Disappointment : experience with Samsung product

Dear Madam / Sir,

Sub : Experience with GALAXY S ADVANCE smartphone.

I have purchased Smart Phone Model No 19070 – GALAXY S ADVANCE from “Ezone Soul Space Spirit – A division
of Pantaloon Retail Ind Ltd)” bearing IMEI 1 No [protected] and IMEI 2 No. [protected]dated
31st Dec 2012.

Pls note I have moved from Blackberry account to Samsung first time with a corporate interest to shift entire accounts
to Samsung. But, our first product experience with Samsung is not appreciable.

Inconvenience noticed :

1. Subsequent to attending incoming call, network vanishes for next 25 sec from the finish time of incoming call.
This implies that handset does not respond immediately (despite trying with other telephone service providers - it is
as good as I do not have mobile during this time )

2. Whenever outgoing call is dialed and when other outgoing call is tried above problem happens. “No network Coverage
For 25 sec” .

Let us assume I have 50 outgoing calls and 50 incoming calls a day. This implies I have lost connectivity for 2000secs
(100 calls by 20 sec) which is 7.5% of work time.

I do not understand how could company like Samsung release the product having such issues.

I would request you to immediately take necessary action in this.

Being Head of marketing for an automotive company, such issues puts me bad from the point of connectivity which is inevitable
for today’s business.

Pls address this issue if this technical issue is fixable else approve immediately for a replacement with other models.

Trust the reader is empowered to take action on this request else please escalate this issue to the concerned.

Look forward to receiving your immediate response.

With warm regards

Balamurugan S
General Manager – Marketing

Dear Sir,


I have a samsung mobile model no. GT-B5310 . The belt of this mobile was out of order and I submitted this mobile for repair at Samsung Authorized Service Centre Pacetel Communication Pvt. Ltd., C-59, Near Punjabi Zaika Restaurant, Lajpat Nagar-II, New Delhi on[protected], and they deposited my mobile vide receipt No. [protected] through my colleague Kailash Chander and told me that we would call back to you within 7 days, however, they didn't call me back. I myself rang to the showroom several times and every time their response was that your phone is not yet ready. After few days, they told me to take your mobile as the parts of mobile could not be imported and could not be repaired.

After, I sent complain to the Concerned Department, they called me within 15 minutes on the same day and told that your mobile has been repaired. I sent my person to collect the mobile after two days. When I received my mobile, the touch screen was running continuously without stop. After sometime, it started working, however, after four days it got out of order again. They had charged me Rs. 1500/- for repairement.

I have again deposited my mobile vide order No. 640, dated[protected].


I would be grateful if you will kindly help me in repairing my mobile early so that I can not suffer.


Kuber Singh Rautela
[protected]

Samsung Corby Pop Gt C3510 — backup messages

Hi sir good eveving am using samsung corby pop GT C -3510 model .tell me how to back up my message inbox . please help me

We purchased SAMSUNG Mobile Phone, Model: GT-E2252, SSN: E2252GSMH on 14th MARCH 2013, this handset is not working properly from Last 01 month (After 01 month from date of Purchase). We checked several time at SAMSUNG Service Centre (Phone Zone, Sector-14, Panchkula). After number of visits, they inform us IDEA Cellular SIM is not working in this handset. SIM is not comparable on this Model. We are using this Mobile number (IDEA) from Last 02 years for my business purpose. Due to your handset, it affects our business/clients. Please resolve the issue.
In this connection, either Repair the Handset or replace the Handset with any other model.
Kindly revert back as soon as possible.
Thanks & regards,
Mayank
[protected]
E-mail: [protected]@yahoo.com

Dear Sir,

I had purchased a Samsung Galaxy Ace 5830i mobile from a website called Kaunsa.com on the 19th of April 2013 by paying through my credit card
Since then i had problems coming from your this site services on their, products delivery time and now the product itself is now working.

My order number on the Kaunsa website is (order no: KA/113521/2L2CPC62).

I am highly dissatisfied with from top to bottom services given to me by your website i got the telephone on the 17th May 2013 after paying the whole amount in advance i got the delivery on the 19th April 2013 more than one month it took the website to deliver the product that too i had call and remind them again and again .

Its not even 1 month now of purchase that the mobile is not working properly.

I contacted Samsung Service center and they confirmed that the mobile is imported thus it will not be covered under warranty in India.

I called the Kaunsa.com service department they said to write a complain to there complain department and only they can look into the matter.After waiting for their respond for three days as no body called up from their site, i called them again and told them that how can a samsung telephone purchased from your site be an imported product the person rudely told me please check the warranty at the website it says dealers warranty.

So i thought maybe there is some thing like that so i said would somebody guide me on the same how can i get my money back or get my mobile useful ...they said the website will get back to you again when your complain ticket number comes in...

I would like to ask you first can any website sell Samsung Imported mobile in India like this ...Does Samsung company have given rights to Kaunsa.com to sell there mobiles like this ...If not what action can be taken against the website because they are in no mood to give my money back or even repair my mobile...

Actual this is a direct insult to Samsung India who if they are allowing a website to sell Samsung product with out paying any Indian Duties or taxes and selling Imported Mobiles on their website...

Please guide me what action can be taken against the Kaunsa website ..

I had a purchases your Samsung phone model number is Samsung Duse 7562. Date of Purchasing of this phone is 24/06/2013. after Purchasing of this phone i found some problem in this phone so i went to your Customer care with in 2 dyas from date of purchasing and i told them i am facing lots of problem in this handset so kindly replace this handset. they told me sir now we doing software update in your handset you use it and if you found same problem we replace your handset. that after some days i found same problem so i had gone to your service center they also did software update again and return me handset . Now my phone is completely switch off . and when i go to your service center i spoke to the center manger they told me there is a company foult in this handset everybody facing same problem in this handset so we have to replace the P.B.A and we don't have now so come after 7 days. and they are very rude with me and when ever i went to your service center every time i have to wait minimum 2 hours in your service center Now they are not ready to to replace the handset. very very bad experience about Samsung services.

if anybody advis me in this i m very thank full to him please advise me what i have to do in this.you can mail me on [protected]@gmail.com

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

Defected refrigerator

My customer I'd [protected] received defected refrigerator RT65 on dt.03/05/2016
Aswe complaint so many times n email many times but no responsibility for service very very poor n bad service till now complaint pending as 23 days over no response
My cell no. [protected]
Address 70AAdarsh nagar jalandhar-144001

printing and amc(warnty ex. 3 year)

sir, printer printing not good and no warranty exchange 3 year

refrigerator damage

I bought samsung refrigrator(model no.- RT-27-HAJMASE) on[protected], I installed it on 1-5-2014 but it couldnt start, I complaint on[protected].I had many calls in customer care, but there is no response yet.

Regarding cell galaxy grand 2

I want refund amount of this mobile becoz it is not working properly

lost my mobile some where

my mobile details : Samsung - 5360 Imei No : [protected]

Mobile

My samsung j5 mobile display has become black automatically so i had visited service center in fort on 16.05.2016 but yet my problem has not been resolved they are delaying and delaying m getting worst feedback.please help me.plz suggest or help to what should i do.20 days is more than enough for any repair

On 26th of Jan. 09 I bought one airtel digital sat. box from GAYLORD EMPORIUM, 2, Paltan Bazaar, Dehradun, Uttarkhand PIN 248001, by paying Rs.2000/-. The owner of the shop told me that i will get five months subscription free of cost.Later when i arrived at my home i read in activation kit that (INVALID IF SOLD SEPARATELY.TO BE SOLD FREE WITH SAMSUNG LCD AND PLASMA TVS ONLY). The owner Mr. Baljinder Singh has cheated me.

we have a 32 samsung great picture but we tried to turn it on the other day with the remote would not come on tried to turn on by hand could not do that either so disappointed great picture to bad we can not turn on to watch the tv we paid so muchMONEY FOR vrey up set so we went back to VIZEO

samsung/4521F — date & time setting

hi!! i'm having 4521F printer. since last 12-15 days whenever i switch on my printer it always asks for date & time setting. it never goes forward wihout inserting in time & date every time.thnx..

I have purchased a Samsung Printer SCX-4521F on dt.[protected]. I have some problem facing in my printer in sep months, the problem is when I sending a fax, fax is gone but in sending report the dialing no. of other side is not present or wrong number but the fax gone to write no.

After visit of compny engineer he replace the fax card after replacing a fax card new problem generate. The problem is fax no. apperiang but no pitch sound or voice sound appeared when i am dialing the no. The company said your telephone line on pulse mode so we can't repairing or replace the product but in my printer both the mode are present, if your telephone in pulse mode then pulse mode acutate & your telephone in tone mode your printer actuate in tone mode.

But sir company not taking any further action on date 10th dec. 2008 and my wornty time ending on 23 jan 2009.

To,

The Samsung Printers Limited,


Sub- Replacement of the Samsung Printer.
Ref- Complaint No [protected]
Model No WT21MFF


I am an advocate practicing at Bangalore. I have purchased a Samsung Printer SCX 4521 F. The said printer became out of order and if a print command is given entire printed page becomes dark black.

Immediately in the month of May 20th itself I have lodged a complaint with your customer care executive, however there was no progress at all.

Thereafter I have contacted your customer care service centre several times. On[protected] I have lodged the serious complaint. My telephone bill clearly reflects the details of the contact with your customer care.

I have been reminding you from my telephone calls however always I receive bluffing saying that it will be done immediately. In the third week of May a service engineer visited and he checked the printer however it did not work, thereafter he had come on next day however though he has changes its mother board it did not work. He left saying that one more part has to be changed. Thereafter there was no news from you.

Thereafter I have been reminding you almost everyday requesting you to repair or replace the printer however there is no positive response from you.

I am a practicing advocate every day I need to take printouts urgently and to submit to the Hon'ble Court. My works are emergency in nature and I am depending only on one Printer. The negligence and deficiency of service has caused me to suffer irreparable loss and injury. I am really annoyed by your conduct and I had to waste lot of time and energy persuing about the complaint. This treatment was not expected from Samsung Company. I have suffered huge loss.

I request you to replace the Printer immediately or else I have to initiate suitable action against you before the consumer court.



M NARESH COMPUTERS
ADVOCATE

Sub : Replacement of Samsung Printer Model No. CLX 2160.
Dear Sir
I have purchased the above Model MFP printer on 8/08 from your authorised dealer M/s Compu Media at Uttarpara, Hooghly, WB since then the said printer is trouble very much and I have never get the proper service from the said printer. So many complaint have been lodged and time to time your mechanic has come but mechine is not repaired properly. Warranty period is till continue but after expairy of warranty I have facing too much trouble. In view of the above I herby requesting you to kindly replace the said printer of another model i.e.SCX 4521 F below cost of CLX 2160. If it is not your section may kindly pass on the proper section. Your action may kindly intimated to my e.mail : [protected]@rediffmail.com OR [protected]@ymail.com My address : 2, Ram Lal Dutta Lane, PO Bhadrakali, Dist. Hooghly, Pin.712232 WB. Complaint BP No.[protected]

Sub : Replacement of Samsung Printer Model No. CLX 2160.
Dear Sir
I have purchased the above Model MFP printer on 8/08 from your authorised dealer M/s Compu Media at Uttarpara, Hooghly, WB since then the said printer is trouble very much and I have never get the proper service from the said printer. So many complaint have been lodged and time to time your mechanic has come but mechine is not repaired properly. Warranty period is till continue but after expairy of warranty I have facing too much trouble. In view of the above I herby requesting you to kindly replace the said printer of another model i.e.SCX 4521 F below cost of CLX 2160. If it is not your section may kindly pass on the proper section. Your action may kindly intimated to my e.mail : [protected]@rediffmail.com OR [protected]@ymail.com My address : 2, Ram Lal Dutta Lane, PO Bhadrakali, Dist. Hooghly, Pin.712232 WB. Complaint BP No.[protected]

Sub : Replacement of Samsung Printer Model No. CLX 2160.
Dear Sir
I have purchased the above Model MFP printer on 8/08 from your authorised dealer M/s Compu Media at Uttarpara, Hooghly, WB since then the said printer is trouble very much and I have never get the proper service from the said printer. So many complaint have been lodged and time to time your mechanic has come but mechine is not repaired properly. Warranty period is till continue but after expairy of warranty I have facing too much trouble. In view of the above I herby requesting you to kindly replace the said printer of another model i.e.SCX 4521 F below cost of CLX 2160. If it is not your section may kindly pass on the proper section. Your action may kindly intimated to my e.mail : [protected]@rediffmail.com OR [protected]@ymail.com My address : 2, Ram Lal Dutta Lane, PO Bhadrakali, Dist. Hooghly, Pin.712232 WB. Complaint BP No.[protected]

Sub : Replacement of Samsung Printer Model No. CLX 2160.
Dear Sir
I have purchased the above Model MFP printer on 8/08 from your authorised dealer M/s Compu Media at Uttarpara, Hooghly, WB since then the said printer is trouble very much and I have never get the proper service from the said printer. So many complaint have been lodged and time to time your mechanic has come but mechine is not repaired properly. Warranty period is till continue but after expairy of warranty I have facing too much trouble. In view of the above I herby requesting you to kindly replace the said printer of another model i.e.SCX 4521 F below cost of CLX 2160. If it is not your section may kindly pass on the proper section. Your action may kindly intimated to my e.mail : [protected]@rediffmail.com OR [protected]@ymail.com My address : 2, Ram Lal Dutta Lane, PO Bhadrakali, Dist. Hooghly, Pin.712232 WB. Complaint BP No.[protected]

I'm having a SAMSUNG Printer(SCX-4521F) model. and my PC is Nova net(BSNL).So my ques is how can i connect my printer with my PC. manually i connected but soft line it will not supported. Asking supporting software.so please sent how can connect it.

Very regretted to say the M/s Sumsung Co. fully cheating with me for by back or replace of MFP color printer CLX 2160 till date or not repaired the same.

My printer has some problem due to this problem so many work are pending and nobody come to repair it. I have SAMSUNG PRINTER (scx-4521F). Now what do i do? I m living in Sitapur and my no is[protected] and i want that some body come and repair it how can i do my work. Who is responsible for this? CAN U TELL ME repair my printer as soon as possible. My add is

Gupta Tyres, 17 Station road
Near LIC Sitapur.

Hai,

It is really correct. they are cheating. samething had happened to me. my case is worser than yours. I bought same 26" LCD with airtel offer from Sathya agencies in Chennai on 31st Dec.2008.till todate i haven't got my activation kit from the retailer. he keep on telling that they got supply from samsung with out the activation kit. they r waiting for it to come. they have been communicating with samsung regarding this. but almost 20 days has been passed. i donot know what to do. and i heard airtel service very worst on earth. their customer service is very poor as i have seen plenty of compliants against them.i m planning to ask my refund of Rs. 2995.

Airtel Digital TV offer with Samsung is a complete farce. I bought a Samsung LCD in Bangalore and got the Airtel Digital TV installed. The offer says 5 months free. But in 15 days it stops working. The Airtel customer care people are completely dumb. They are of no help at all. Its been 5 days I have been waiting for them to resume services. The wait is still on. Airtel Digital TV is pathetic, don't believe this offer. Also they have no contact number in Bangalore to get this problem resolved. You are better without it. Do not take this offer and instead get a discount from the dealer.
Die Airtel!!

I have buy 1 month ago a Wash machine & dry machine kombo WF-B105NC. They sad it is A energie group but it is'nt. I have use in Germany drying maschines and it was very good, but this not. I sad all thing to service in İzmir they come very quickly the send the reklamation form to istanbul but they say anything since 3 weeks. I sad ı will buy only a A energie group maschine from samsung, but now ı will change my idia because they are very bad in this service to solve any problems. I will write it in internet, because everybody must know this service from Samsung

Absolutely correct. I had purchased a Samsung 22'' LCD TV form Jhansi under the Samsung-Airtel offer scheme where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .


On receiving the activation voucher on 3rd Feb, I tried to ring the Toll free number provided but could not connect as th number does not seem to exist. I used the alternate number provided[protected]. I talked to the executive Ms Kalpana and gave her the Details and was assured that the installation engineer would arrive within 8-10 days. However, till date (17 Feb) nobody has bothered to contact me or shown any signs of installing the same. I had called the call centre again on 12th Feb and 16th Feb and had to go through the same drill and give all details again. Today after 25 days and 2 hrs of STD calls I have been told by the 4th customer service executive that since airtel digital TV has no presence in North India and my PIN code does not exist in your computers they are sorry but they cannot install the STB. However on the previous three occasions nobody told me anything of the sort. I also do not recall any mention of the same in their advertisements/website tha tAirtel Digital TV Service is only available in metros.

My details are as follows

Lt Col Gagandeep Singh

Address : Babina Cantt, Dist Jhansi (U.P) - 284 401

Phone Number : [protected]

Activation Voucher No : [protected]

The offer has now expired as the activation voucher was only valid till 20 Feb 2009 and for no fault of mine as I booked the installation 18 days before the deadline. It is sad that a company exploiting Airtel's brand name and image is resorting to such subterfuge to con customers. If they were unable to install the STBs all over India, why enter into such a deal with Samsung at all.

ONE MORE...

I had purchased a Samsung 26' LCD TV in Kota under the “Samsung-Airtel offer scheme” where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .

I called for activation after receiving voucher on 14rd Feb, and talked to the executive "Abdul Subhani" and gave him my details. At that time, he was unable to give me service (airtel TV account) because their service was not available in my area (Kota 324005), but I was assured that I will get a call from Airtel and get the installation within 21 days. However, till today nobody contacted me from Airtel.

But when I saw their dealership today in town and I contacted them, they said "we do not have any information in our system and we can not do anything, offer date (20th Feb) is gone; goodbye". Well to me that is a fraud committed by Airtel.

I ask to these companies (Airtel), why do theywaste our time in promotions like these where they do not want to actually deliver on it.

Bhawani Singh Shekhawat
[protected]
[protected]
[protected]

hi sir/madam,

actually i want to have airtel tv connection
but i am unable to find your address and phone no .
i am staying in bangalore and want connection in bangalore only.
so please send your contact address in bangalore.

samsung D840 — fully of problem in my cell

Dear All,

I would like to inform you that i am your cutomer my name is Sarfaraz Shamim from kanpur.

I have purchased mobile from hot spot retails PVT LMT. 5 GF, Som Dutt Plaza 10 th Mall Kanpur, Uttar Pradesh.

Handset : Samsung D840

Date of Purchased : 16.12.2008

Colour : Metalic

I am going to mentioning the problem which i am facing from since puchase date.

The problem is on under :-

1) Display Problem ( Whenever i slide up and downing on that period the set goes hang.

2) Suddenly Switched off.

3) Whenever i close my slide the sound comes from sliding.

4) Colour changes in display

These all the problems are irritating me.

I totally irritated by samsung Company,

I have submitted my mobile several time in you service center in kanpur, still not getting any response.

But i am not satisfied from your samsung company.

I got one year warranty from hot spots, one year is going to be completed . after completion of warranty, so who will responsible for that.

As you all know very well if my warranty would be complete, so on that condition i will have to pay charges.when ever i will get any problem on my mobile.

I need an answer ??? Are you getting fun to give trouble to your customer or what else ?

Please do the needfull


Your reponse is highly awaited.

Thanks & regards

Sarfaraz Shamim
Business Developement Manager
Super Tannery Limited
Mob : - [protected]

Hi this is Ankit Singhal and I am a post graduate student in computer science from Delhi University. I purchased a samsung 20x DVD Writer on 23-May-2008 and for two months it just worked fine, but after that it showed some problems so i got it repaired from
SAMSUNG AUTHORISED SERVICE CENTER
602 Vishal Bhavan, 95 Nehru Place
New Delhi
PH[protected]
they got it repaired in 7 days. for a month or so it worked fine and after that it again showed the same problems and i again submitted it to the same service center on 10th Dec-2008. they told me that it would be repaired within 15 days but now after 35 days also they are not showing any response and ask me to confirm them from time to time that if my writer has been repaired!
I urgently need it since my exams are starting and there is lot of work to be done through that DVD Writer!
I there by request you to please take so positive steps regarding my situation so that I could be a more satisfied customer.
Thank You

Samsung Mobile C-160 Complaints - Not Responce by Customer Care abut PUK2 no.
View all Samsung Mobile C-160 complaints
Samsung Mobile C-160
Posted:[protected] by Prakash Lal Send email


Not Responce by Customer Care abut PUK2 no.
Dear Sir,

Mere pas Samsung ka Mobile, model no C-160 hai.

- Isme security setting ke tahat FDN (Fixed dialling number) ki
vyavastha hai.
- Ise activate karne ke liye PIN2 code dial karne ke liye kaha jata
hai.
- Mujhse galati se galat PIN2 code dal diya gaya, jisse yah
suvidha block ho gayee aur PUK2 code dalne ke liye aata hai.
- Is samabadh mein maine network service provider se bat ki,
yah bataya gaya ki PUK2 no unke pas nahi hota, yah Mobile ki
setting hoti hai aur ise Mobile Manufacturer uplabdh karate
hain.
- Samsung mobile customer care se bat ki gayi, ye batate hain ki
yah Network Service Provider dwara uplabdh karaya jayega.
- Is vajah se is problem ka solution nahin nikal pa raha hai.

- Kripaya samasya ka samadhan nikalvane ka kasht karein.
Vanchit vivran niche hai -

Network Service Provider - [protected](Vodafone), [protected](Idea).
Mobile - Samsung Mobile model no - SGH C-160

Prakash Lal,
301-B, New Model Railway Colony,
Izatnagar, Bareilly (U.P.)
M.No - [protected]

Mahoday,

Maine apka vristin varnan padha aur isko padhne ke baad is pe bahut vichaar kiya aur anth me main is nateeje pe pahuncha ki bina jaankari ke apko kya jarurat thi PIN2 number se chhedchhad karne ki ? :P

Sir, before four months my mobile model sgh d-780 sent for repair through your service center MDR dist center new delhi at the time of repair EMIE NO. becomes Zero and now am facing the problem i am using one SIM only whenever i approched for the problem the reply this set will be sent to service center it will take two or three days and we can not provide you the service mobile you tell me should i stop my business or should purchase the new set please advise me

I had purchased Samsung Microwave Convection Oven Model M 183 DN from Girias, Bangalore in September. The paint at the bottom and from the top, inside the oven has flaked and come out. I am now posted to Ooty and no service centre is showing a way out for the repair. I am so very frustrated inspite of having a TV and Refrigerator from Samsung. Is this the way the company treats its customer who have bought its products on just the FAITH.

It is requested that the options may please be informed to me.

Thanks,

Wg Cdr Vikas Wahi
[protected]

I had purchased Samsung Microwave Convection Oven Model M 183 DN from Girias, Bangalore in September. The paint at the bottom and from the top, inside the oven has flaked and come out. I am now posted to Ooty and no service centre is showing a way out for the repair. I am so very frustrated inspite of having a TV and Refrigerator from Samsung. Is this the way the company treats its customer who have bought its products on just the FAITH.

It is requested that the options may please be informed to me.

Thanks,

Wg Cdr Vikas Wahi
[protected]

I am also having a same problem.
Though 2 years back after a lot of follow up and escalation of the matter to samsung authorities, my microwave was replaced at a depreciated value.
But this time the servie engineer at Jamshedpur states the same thing, that part is not avialable and i should buy a new one.
But when asked in writing of the same he is not agreeing to it. I am waiting for his written communication after which i will file a case in the consumer court.
Samsung has reaaly bad after sales service, if you need to replace a machine worth 16000/- just for a spare part not made available by the company.

Write to Samsung support at www.samsung.com/in/info/emailsupport.html

Report misconducts to http://www.samsung.com/in/info/report-misconducts.html

Samsung service centres try to convince you to buy a new product by telling that they will order for parts, parts are not available, waiting for parts etc but in most cases they never order the parts.

So in such cases directly to samsung support, file a complaint (mention model, Serial number, service centre details etc) and you will find that the same service centre that ignored you will be running behind you to solve the issue.