Samsung India Complaints & Reviews

I had bought a new Samsung refrigerator model RA 20 S Silver on 07/08/06 from QRS Trivandrum. With in two year it had a major problem like its body contensor failure. I bought this particular model because of this body contensor model. I have 2 kids so I do not like external contensor model.
But once it failed i had informed the local dealer as well al samsung customer care centre. After 20 days later a technition came to and told me its the failure of this particular model we cant do anything than fixing a external contensor (grill type). due to the necessasity and urgency i had allowed the samsung service personnel to repair it and I paid one thousand six hundred and twenty two rupees (Rs1622.00).
But with in eight months again I am facing the same problem. No cooling like earlier. With out a refregirator its very difficult to live. I need to be replace the refrigerator as soon as possible with the same model. Please do the needful.

I had bought a Samsung SGHF490 in last sept 2008. Recnetly the mobile was not getting charged. I had given the same for service, they had taken the same and given the acknowlgement. After 6 hours they are calling me and telling it is not repairable and if at all it is to be repaired I have to pay for the same and they dont know how much is the amount..

This is how samsung cheats...Is it the way customers are to be treated...

I had given the same for service in India >> Bangalore >> BTM layout

my number - [protected]

I have purchase Samsung Mobile phone on 14 Dec 2008. after use of few day's I have observed that battery for the above mentioned handset is getting drained very fast I am using mobiles since 1998 almost more than 10 Year's.The first time with the said handset I have faced such problem. Second problem is PCT windo is got damaged due to an accident which I have met with. When approched to Samsung Services Centre. Abhinav Enterprises at goregaon W they have told that they do not have the pct window available you have to approch some other service centre, later on have got the address of Lalbaug Services Centre when approched them on 25 Jan they have taken a request form filled from me and promise that they will be aranging the said pct windo in 15 days time. As per given timlines I have approched them on 10 th of Feb. answere received as said part is not yet availble at delhi also we reqired few more day's when agin after 10 days i.e 20 th Feb they said till will take another one month asked to enquired about same after 25 of March I am fed up with such services request to suggets the way out...


Thanks & Regards,

Ashutosh Birmole

Cell : [protected]

I got a free samsung mobile when i bought a Tata Indigo. When i started the mobile for the first time it said that the mobile is locked and i should go to the customer service centre. I went there and gave my mobile. It was lying there for over a month but nothing happened. Even with numerous calls they said that they have not fixed the problem. Later on one day i called them and they said that i could collect my mobile. I collected it and went back home to find that the problem still exists.

Hi sir/madam i have purchase a samsung mobile on 25oct08 in one month i am facing a problem of stuck and i have given for repair to samsung service center the has changed the motherboard and they issue mobile and next day i got the same problem, they give the mobile after one month they has changed the motherboard please full refund amount to me

Sir
today i go sbi bank for deposit some cash in bank Sector-82 (KENDRIYA VIHAR) Noida UP
I Reach bank in 10;30am, in the bank of gate securitty guard stop me and give me a token for waiting.
I wait out side the bank with cash. (i request to guard i am wait in side the bank with cash .he say to me please wait out of campus )
i see some person go without token i asked to guard he say this bank account holder person no need to token, 11;45 i am request to guard please meet me manager .manager say to me only this bank account holder no need to wait. ithey do the misbhiver to me
so please take necessary action with manager and guard
and please conform me.
Thanks
Arun kulshrestha
[protected]

we are the media people running studio at chennai-india, we are using 7 air conditioner(split) machines at our studio. everything is going fine still last month, when we bought new samsung splic AC
at December 2008 at SHAHS-Chennai, when it strated it was good for few days afterwards its started stinking the whole room,
so that we called the customer care persons, they came and said that nothing fault with machine and the fault was in the external pipe. we changed the pipe with their supervision, again it started stinking.
after that we called customer care people 7 times, every time they come and telling different reasons...we made all changes what they said
still the problem persists. AC is getting problem, if we switch the temperature above 22. The problem is so worse that two of our staffs got respiratory infection. We can't tollerate this anymore..
and we never expected something like this from samsung. here after we think, we should think twice before buying any samsung product. We had registered another complaint today(19/02/09) by 11.30 am.They promised to come today itself..now its 5.30 and nobody had turned up. we are no longer interested to spend anything on this AC again..
this is for your kind information.. thankyou


complaint no. [protected]

i bought a new samsung guru 1410. it is provided with 2GB MEMORY CARD. But the phone memory is only around 3000kb. the datas downloaded to the mobile is straightly saved into the phone memory first. so the datas or songs with big size than the phones memory can not be downloaded to the phone. if we try to download such songs, the phone will show that the memory is full. what should i do? i bought the phone only because there is the music player but now i'm so down because i can not here good songs which are of big size in my phone. please help me. is there any waysto save the downloading data straight into the memory card.?

I have purchase a Samsung Colors TV 29"(29Z30) on 03/02/2008 but after one year 13 days any visual not seen in screen only sound and lining appear in output when I call in customer care no[protected]BPNo:[protected])they told me they send a engineer on paid basis I request him please repair it on FOC (free of cost) basis because it will be first time I call for any engineer after purchase of TV (Even any demo visit is not done by Engineer) this totally unsatisfying response from Samsung I have decided to not purchase any Samsung item and same advise to all.

If any Samsung representative is looking here please arrange to repair my TV on FOC basis because I think I deserve it.

Surender Singh
House No. 277/157
New Shanti Nagar
Gurgaon
Mobil No:[protected]

I, Deepak Singh purchased a 32 inch Samsung series 6 LCD ((LA32A650A1RLXL) VERSION SS02 serial no: 11123PBQA00308V) from Reliance Digital, Vashi store on 14th Feb 09, the delivery of the same was done from their end on 15th Feb 09 at 1500 Hrs. The installation for the same along with home theater purchased from their store on the same day was done on 16th Feb'09 from 1500 hrs to 1800 hrs by service engineers Mr. Bala and Mr. Nilesh. After the installation and completion of job it was noticed by self that the entire LCD panel body is full of deep scratch marks. It was a very disheartening sight for my entire family as we spend a lot of money to purchase this LCD with crystal design. I request you to pls exchange the LCD immediately and save us from trauma of watching our hard earned money go waste like this.
RELIANCE DIGITAL ORDER NO: [protected]

DELIVERY NOTE:[protected]
POS RECEIPT NO:[protected]
SALES ORDER NO: 55647884

Thanks
Deepak Singh
Mob: [protected]
email: [protected]@gmail.com

Sir,
I have lost my mobile on two days before. So, can u plz give me any idea for got the lost mobile or any procedure to lock my mobile by using the IMEI no. Kindly reply to me immediately.

Thanking u,

Regards,
Pitchai Venkataraman S

I wrote a mail to samesung on 18 Nov 2008. I have logged a call
with Samsung to troubleshoot the issue of my Samsung 794mg CRT monitor. But today is 24 Jan
2009. It shows that CRT problem issue is pending for more than 2 months and 5 days. Still
Samsung is not able to resolve the issue of my CRT Monitor. Every now and then I am requesting
Samsung to troubleshoot the issue of CRT monitor. But every time I am getting the same type of
update that our seniors will call you. But nobody called me to solve this issue. Up till now the same
thing is going on. Few days back, Mr Chintamani came to my house. He saw the problem. Instead
of troubleshooting this problem, he was trying to reduce the brightness of Screen. After this he said, Now line is not visible. Is this the method followed by Samsung to troubleshoot issue of any
customer in warranty period? Instead of troubleshooting issue, Samsung is going to eliminate the
issue by reducing the brightness. Samsung prefers such a type of non technical staff to provide
Service in the warranty period. Then why Samsung is mentioning 3 Years warranty on warranty
card? Please stop mentioning the warranty period. In case of my CRT Monitor, this is a
Manufacturing defect. Time to time, I informed Samsung Helpline support people about wrong
troubleshooting method followed by Mr. Chntamani. I requested them to arrange another person
from another Service Centre to solve this problem. But the same thing was going on continuously.
Now more than 2 months passed, but Samsung is not taking any action to troubleshoot this issue.
Few weeks before, Samsung technician (may be from Kurla Service Centre) came to my house to
troubleshoot this issue. He was not able to rectify the same. He advised me that the problem is
related to CRT picture Tube. So it needs to be replaced. It is not possible for him to replace the
same at home. So they will do the troubleshooting in the Service Centre. But up till now, another
Samsung technician was doing cheating in front of my eyes by reducing the display brightness, then
what they will do in the Service Centre where I am not able to see anything. I am working in IT
department. So I will not get such a sufficient time to go to the Service Centre to see the same. For
that particular time, I am not able to use my Computer. I am afraid that such a type of Technical
staff will create more problems in my CRT Monitor in my absence.
This is a manufacturing Defect. This is major problem which is applicable in picture tube. I requested Samsung to change faulty CRT Monitor. Still no body is doing needful from Samsung to resolve this issue.
Please help me to solve this issue which is related to my CRT monitor.

MY SAMSUNG LCD MONITOR OF MODEL 19" TFT 920 NW IS HAVING DISPLAY PROBLEM SINCE 3 MONTHS. COMPLAINT IS ALREADY REGISTERED IN SAMSUNG CUSTOMER CARE.COMPLAINT NO. IS [protected] DATED 14/11/08. BUT COMPLAINT IS STILL PENDING AFTER SO MANY REMINDERS. SUCH A VERY POOR SERVICES OF A BRANDED COMPANY SAMSUNG...

I bought a new Samsung Refrigerator (Model - RT31 - 315ltrs)on 1st Jan 2009 from Viveks, Chennai. I came to know that a part of the refrigerator(deodorizer) is missing, when I install that.

I called the Samsung Customer care and asked for that. My BP no:[protected]. I got a different responses, every time I called. One of the Customer service person informed that, its a Product defect, will send that part. Another person informed that, that part will not be available for this model.

Don't know which to follow. Even if the Service person in the concern is not very sure about the Product, What the customers will do. And above all, till to date(15th Feb 2009), my complain wasnt answered and I din get that part. Will I get that asap.

R/Sir
I have a mobile phone Samsung Max F679 under warranty. I submitted it at service centre located at Rahul Traders, 3208/2, Mahindra Park, Rani Bagh, Near Fountain Chowck, Delhi-110034 on[protected] having work order number "WA[protected]" for repair as it stopped working. They promised me to repair it in 15 to 20 days. But it was not so easy. When I contacted them after 20 days, they told me that it will take more time to repair it. I contacted customer care of Samsung for my problem but in vain. So I filed a complaint regarding my problem on[protected] having complain number “BP[protected]” through customer care. But it did not work. I got my phone on[protected]. It worked for just one day. I submitted it again at the same service centre(Rahul Traders) on[protected] having work order number “MRT9B108”. I was promised to get it after just one day. But till today I am waiting for my phone. I continued contacting service centre incharge Mr. Sunil, Shop Owner Mr. Rahul, Delhi branch head Mr. Karan and customer care via telephone, SMS and Email. Everyone promised me to solve me problem. But their results were zero. More than fifty days have passed. But I am without my phone.

Laxmi Narayan Sharma
PH: [protected]

Hard Disk hand overed to your service center on 15/12/2008 at Visakhapatam with Model No.HD080HJ/P Sl.No.154312F2709945, F.W. No. 100 - 46. As on today they never rectified. So, I request you to kindly take necessary action on this complaint and replace it immediately.

v.s.venkatesan residing in k.k.nagar chennai-78

I have purchased Samsung fridge 180 lit. 25/10/2008, it was a damage piece they have delivered, in the next days it self I a gave a complaint to the supplier and have register a complaint to Samsung service center I made more than 100 calls to Samsung after one month they got sing in a form that they will replace a new piece, they told to use the damage fridge as standby but hardly It was gone 4 months, now shall I go for consumer court, I have no hope that they will replace the damage fridge I have taken the fridge through installment only whether I shall stop the payment and put the damaged fridge to the supplier, please any one give me idea, so i request to company to change it as soon as possible.