Samsung India Complaints & Reviews

TO
THE PRESIDENT
Indian consumer complaints forum

Complaint - Regarding Samsung LCD TV

Respected sir,

I beg to say that i have purchased a new LCD TV form company name Samsung model no. 22A480 invoice no 79 dated 14 Jan 2010 from local dealers Dhamani enterprises BHILAI CHHATTISGARH. After product deliver TV working properly after one day
Some channels are missing .One Person come and install LCD TV I have complain some channels not coming .He say that check your cables connection. I am install new coble
After that same channels not coming again, and then I have made complain Samsung dealers.
He sends one person and check LCD TV he said that TV tuner card not working properly, and said that he order TV tuner card then coming .Today is 20 day he not reply
And when I make call dealer he not attend my phone call. Sir I want to change my LCD TV please helps me.

My product Details:-
Samsung L.C.D. TV
Model no;-22a480
S/No.12413pes500197
Date of purchase-14/01/2010


From:-Hemant Kumar Meshram
Phone no:-[protected]
Address:-Santoshipara camp-2
Noorjahan store bhilai
Chhattisgarh 490001

I purchased a Samsung Microwave model MW71E in October 2008.This was after the LG microwave's inner cabinet got rusted we decided to go for samsung ( because of its quick customer care and good after sales service ).But any how we had bought another piece of this same microwave in Aug-Sep 08.
now amost after an year o[censored]sage the inner cabinet of the microwave has developed rust despite of leaving the door of the microwave open after heating products in it to let the water vapours inside to dry and prevent damaging the microwave.
despite of regular calls to samsung customer care the CCE's have given up and said that the cabinet will be changed at a price of 3000 rupees while a new microwave costs 4000/-.
anyhow the issue is not of the money here but of the quality of the product being manufactured by Samsung.
Both the microwaves have developed the same problem and the roof paint is ready to fall off.
I thus warn all people to refrain from buying samsung microwaves.

P.S-A;WAYS BUY MICROWAVES WITH CERAMIC COATING ,U SHALL NEVER FACE THE RUST PROBLEM (AS TOLD BY ONE CUTOMER CARE EXECUTIVE)

Sir, I purchased a Samsung Omnia i900 on 6th April, 2009 from Hotspot Mobiles, Moga (PUNJAB) for Rs. 26,500. This phone was bought for my father who is has to roam all over India because of his job. Withing few months o[censored]sing the handset, in August, The phone's motherboard went off and my father deposited the handset at Samsung Service Centre, M/s Adil Electronics, Srinagar (J&K) from where after numerous phone calls, he received motherboard replaced handset back after approx. 1.5 months. After that, till march 2010, the handset was barely used either once or twice because of the official mobile handset he got from his department.

While transferring the contacts to the i900 handset, the handset was constantly showing low memory. This issue was told to the Samsung Service Helpline people and as per them, this was a minor issue and handset could be deposited at the Service Centre for resolving the issue. When the handset was shown to Samsung Factory Service Center at Kalkaji, New Delhi. I was told that the 8GB NAND Flash Memory inside the handset is absent. I immediately called the Samsung Helpline and they gave me a complaint no. [protected] and made me to expect a call from them withing 3 days and till today, that 3rd day hasn't come. This is what Samsung is? First they offer cheapest quality handsets with the worst touch screen i've ever experienced, worst service and now cheating on customers just for a piece of flash memory! Because of this I'm not able to sell this handset in the market! In the market, people are offering me RS. 5000 for a 1 year old handset! Wow! A total Rs. 20,000 loss!!!
I request the hon'ble judges to provide me with Justice....

Dear Sir,

Mu samsung mobile has been stolen. Please try to track it. The phone details are as below:

IMEI No.: [protected]
Model : Samsung STAR GT-S5233LKSINS

Please track it and contact me on : [protected]

Regards,
Kashyap Vora

We purchased a Samsung AC model no. AWT18ZKAXTL (1.5 T) from Tirupati Distributors last year. There are three free services. On 27th March, 2010, we register our request at the Customer Centre for service of AC. Complain no. as provided to us is [protected]. Thereafter, we are continuously follow-up. Till date no person yet attended it. What is the use of AC in such a hot summer if we are unable to get it start.

Even there is no proper response. We are not aware what to do. We request to the forum kindly help us.

samsung corby pro i buy on 3/3/10 and on 17/03/10 in got hot in my pockey untill i see to it the mobile was heated & draned off. on the same day i gave it to the mastercare service centre in mumbai their they took the handset and told me that they will replace the motherboard and give me the handset in 15 to 20 days. till now they have not got it done replying they are out of stock.
my complain is that the company should give first priorities to the costly handsets & should get the jobdone in short period. if new handsets r facing such problems then what about the older once. how could they say that they dont have the parts of a new mobile & taking such long time.

Sir/Madam,
This is to inform u that i hv purchase a samsung star 3g of rs=11800 on 17-11-09 from dehradun shop .now after some time the phone not charging .Then i take my mobile to the samsung service provider which is at chakrata road . There the engineer opean my mobile and say me that the jack is not working so u hv to replace the wholr pcb of the mobile which is of 4000/ . So my mobile is under warrenty why should i replace the pcb as far the samsung service provider will do and why they r asking me the 4000/ rs whether the mobile is under the warreny so my attention toward the SAMSUNG MOBILE INDIA is to repaire my mobile freee of cost . by the behaviour of the sumsung service provider its seeem they dosent know how to talk to the customer and SAMSUNG INDIA PVT LTD plz look into the matter very seriously and ansme as soon as possible
thanking u
your sincerly
Siddharth verma

Sir/Mam,
This is to inform u that i hv purchase a samsung mobile star 3g on 17/11/09 from shop.Now its stopping charging from charger.I went to the service provider of samsung in dehradun which is at chakhrata road .There he take the mobile and open it after opening it he say to very rudely that the jack has some problem and u hv to change the whole PCB which is costing Rs =4000/. My complain is my mobile is under warrenty any they hv to reaplce the jack or pcb what so ever free of cost as its all comes under warrenty so i want that M/s Sumsung india pvt ltd should take the neccesarry action against my complain and provide wht so ever the service up to the mark . (but this type of service will let down the effect of sale os samsung high end mobile which cost[protected] very badly )
waiting for the best result from samsung
thanking u
your sincerly
siddharth

Sir,
I have purchsed the mobile of SAMSUNG S3500 from M/s Vedom Traders , Nagpur in last september 2009.I had found that its mobile tracker was having the problems to operate. I had approched frequently aforesaid dealer to rectify it. they were failed to do so. since they had any experise with nagpur branch as told by them. After that six monts, unfortunately , I had lost my mobile on 20 march 2010. but it could not be traced after lodging the FIR on 21.3.2010.

It was fact that since my mobile tracker is not repaireded by comany /dealer within its warranty time of one year as i have approched quickely within 15 days to report the concerned dealer. In absence such system for which comany charging extra value overages to other mobile. Further comany has not cybersystem to block working of such lost mobile. This has been told to me by service providers on phone. In veiw of above , my information of personel and confidential nature has been lossed , as iam holding responsible post of govt service.
In veiw of above facts, i may be issued another same mobile comany at the earliest as mobile tracker was not working which could have help to locate and seize the phone which has been lost.

sir/mam,
this is to inform u that i hv buy a samsung mobile model samsung star 3g on 7/11/09 . now the charger is not working .i hv gone to ur customer service provider he open yhe set and said me that the jack pin is loose and he said me toreaplace the whole pcb is costing of rs =4000 / .The whole mobile comes under warreny as per ur guide line . so i want that samsung india pvt ltd should reaplace that think free of cost as it is under warrenty because as a customer i will not pay the sum and why should i .i hv talk to the customer care also from there also i hv not got any sactifactary respone .
look in to matter seriously and give me responce what should i do
thankyou
yours sincerly
siddhart

dear sir,
iam jagadeesh purchased a samusung mobile from sangeetha mobile store
its contain complete one year warranty.but i lost my original bill and i asked them for
duplicate bill in the online database its showing different customer name and
different purchasing location and the retailer saying your not the right person and he is not responding properly without bill the customer care center not accepting my mobile .

so i lost completely my 12000 RS mobile set.to avoid these kind of problems please take necessary actions on mobile stores.
thanking you

1. I have purchased a 22 inch Samsung LCD TV from jabalpur branch of Big Bazaar on 21 Mar 2010.
2. This TV had initial defect of power supply, where in the TV once switched off either by remote or by power button of the LCD the TV does not switch on again by any means and the power LED continues to blink continuously. The power button on the wall has to be switched off and then after about a period of about 20-25 min the TV can be swithed on again. This was a typical problem which could be detected only after getting the product home.
3.I lodged the complaint with Samsung on 21 mar 2010 with BP No. [protected]. Samsung representative turned up after five days however he stated that it was an initial defect.
5. I again approached the Samsung customer care through Big Bazar office at Mumbai on 27 mar 2010 with the ID of my mob no [protected]. Assurance of prompt response was given to me, however no fruitful results have yielded. Samsung rep again visited on 31 Mar 2010 however could not resolve the problem.
6. Since then I have been getting a raw deal from both Samsung and Big bazar and I continue to hold the defective piece even after payin my hard earned money fot the product.
May i request that the company be asked to replace the TV at the earliest.

I bought samsung sgh u800 in october but start using it in january........ on every second day the lens of the camera get full of dust. I have been to service centre also they clear the lens bt after after two days again the same problem

Hi,

This is in regards to my Samsung Airconditioner which I bought two years back. Suddenly it stopped working & I called up Samsung Customer Care # 30308282 & lodged a complaint on 1st April, 2010. I was given a and as promised that an Engineer will visit my place within 24 hours.

Till 3rd April, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send Engineers. When I called there, person by name of Sumit from Wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service Center people ) are going through''. He said that there is no way my complaint can be addressed on 3rd April.
I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an Engineer will visit my place at 11:00 AM of 4th April. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an Engineer will come. I got a shocking statement that there was no call made to me from Samsung & there is no way an Engineer can come before Tuesday, 6th April.

I again called up customer care & spoke with a supervisor by name of Karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.

My point is that a big brand like Samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. but when it comes to keeping those promises, brands like Samsung do such cheap stuff.

I have 3 airconditioners at my home from Samsung & have received a great mental harrassment & false promises that I will never buy any Samsung Product & will also make sure that no one from my near ones buy any Samsung product in future.

I have purchased a split AC from Karolbagh Pusa Road Ezone on Tuesdy dt 30/03/2010. The customer service rep told me that the whole packag will b delivered to my home by Thursday. I received all the items by thursdy otherthen the stablizar. I tried to call the customer service no given in the bill which are [protected] and [protected], several times but no one picks up the phone from there. I sit known to the best customer service that u people provide to your customers? If we r not going to get the item with rest of the package we should be informed about it before hand. But no one is enough responsible to return the call even. Please get back to me with th details as soon as possible. My receipt no. is [protected] and the date of purchase was 30/03/2010.

Manoj Arya

REF- BP no. [protected]

Dear Sir/Madam,

This is to inform that we have purchased an a/c on 04/05/09 from M.K. Electronics Gallery, Kalkaji, New Delhi vide Bill no. 5637 book no. 113. The product serial nos. is 30502428 indoor & 30502435 outdoor units.

This unit is out of order since last 10 days. We have made several complaints on your telephone no. [protected]. A service engineer came once & advised us that the spare part is not available hence it will take another 48 hrs to get it repaired.

But regret to inform that no one has turned up since last 5 days. We are regular in touch with your service center but even your service station executives are liar and making fake commitments with customers. Yesterday one lady spoke to me & advised that some one will call me before 8 PM but as usual no one contacted. Today morning I spoke to Mr. Sobhit & he confirmed that our problem will be sorted out before 3.30 PM. FYI, this is 3.55 PM but no one has visited.

Now would like to know from you that will our a/c be repaired or replaced? And if not then what is solution?

Could you kindly provide me the telephone & fax no. of your corporate office?

Awaiting for your soonest response.

Best regards

Manoj Kumar Choudhary
Director
CRM logistics Pvt. Ltd
J-22, Shivdurga Vihar
Suraj Kund
Faridabad
Haryana 121 010
Mobile No.[protected]

Sir,

My And My Brother has baught a 32" SAMSUNG LCD From Oman. Brother is living in Ahmedabad. i am living in Sutrapada in district of junagadh. SAMSUNG COmpany has installed Wallmount of LCD Free of Cost at Ahmedabad. But They Are Asking Installation charges to Me at Sutrapada.

Be very careful when purchasing home appliances, especially from Nandilath Irinjalakuda.

I bought samsung airconditioner 4 th december 2009 from nandilath world Irinjalakuda and I had problem with AC not coooling. I registered complaint 25th march and they are not responding, when we are making enquiry they are firing back and very badly and cheep way behaving.

dear sir,
i buy a Samsung Ac 1.5 Ton from Triputi Distributor, Ghaziabad on jul,2010. After 8 month of purchase it was not working properly i make a complaint on 20th March 2010. after 6 days regular follow ups i did not get even a visit from company side and after that i complaint it to distributor the on 26th a person from distributor side take away that AC and after one day he send back that now it is ok. but when i checked it is still same problem. Now Nither Distributor nor company take any action regarding this complaint then i againg complaint to replace that AC because i affraid with this service and that time i take the complaint no also i.e. -[protected]. And after that they said that our engineer call to you and update u but still i am waiting for company responce. my contact no is - [protected]
address is - Deepak Chahun
78/6 Shastri nagar
Ghaziabad

plz do needfull as soon as possible
thanks

I purchased Samsung Split 1.5 Ton AC Model No:AS-18-NA on 28/02/2008 from Ahmedabad dealer.Same unit installed by company technician.
After two years of operation I found outdoor unit's insulation was badly damaged and its condenser piping was exposed to atmosphere.Hence during running operation of the unit, there are cold loss and it gives less efficiency and consumed more power.
The same problem was referred to main dealer at Ahmedabad and loacal dealer at Bharuch also.Also complain was registered to Samsung customer care.
As outdoor unit insulation is very critical and its performance is based on insulation quality.I do not understand that how this poor quality insulation is selected by Samsung company.

They are not ready to solve the problem an not giving any response to customer. I think they are making fool and getting only business and not care for customer problem.

The unit insulation is getting powdered and falling down which expose the piping of gas / liquid which are suppose to be insulated.
Hope for needful action.

Best regards.

KSPatel