Samsung India Complaints & Reviews

poor service very bad after sales

I have purchased a split air conditioner Ac 1.50 Ton on Date[protected] on ur

dealer:
VIVEK LIMITED
205 ph road,
purasawalkam
CHENNAI - 600007
PH NO : 42952200 .. 42952216

my compressor is not running i have GIVE A COMPLAINT ON[protected]
STILL NOW 1 PERSON ALSO NOT CALLED ME...& NOT CAME 2 ATTEND THE PROBLEM todat the date is[protected]

AFTER UR RECEIVING THIS COMPLAINT WITH IN 24 HOURS U SHOULD TAKE THE STEP OTHERWISE I WILL MAKE A BIG ISSUE & I WILL
GIVE A BIG ADD FOR UR IN MY FACEBOOK & ORKUT



my job no is :- 321526

my name johnny
my contac no is [protected] & [protected]

I have purchased a samsung refrigerator(RA19/CDUX1/XTL/2010) in october2010. The chill tray is broken & refrigarator omits very high sound at day and extreamly loud noise at night.The sound is too much irritating bcoz of that we cant even sleep properly .This problem is from last 2 months, two service persons has came and check it at twise but i dont get the replaced tray & not solved the problem of noise yet today so plz take proper and immidiate action.

dear sir,
i am having samsung c5212 it is not supporting games, themes, applications etc

Samsung — side by side Refrigerator

We bought this on Aug 22 2005 (model RS21NCSW) in Bangalore, India. We did not have any problems with it for almost 2 years or so. Then, we noticed that when the power went out briefly (we have a generator and the power almost always comes back within a minute), the fan was making a racket and the temperature in the fridge would rise abruptly (it's upto 18C and therefore food spoilage etc). Each time this happened, we called the Samsung service center. Each time the service technician was here and opened the back wall of the fridge section from the inside, there was chunk of ice in the well surroundng the fan. Now, it seemed obvious that the fans blades were hitting the ice and therefore the racket. Each time, I tried to get the service technicians to try and figure out why the ice was forming, the answer was the same, "we'll replace the fan, clear the ice the problem will go away". This is terrible servicing. The fan has been replaced 3 times.

There's 2 thoughts that come to mind regarding Samsung servicing.
1) They are trying to make money off their service department.
2) They simply have imcompetent people who do not enough training and are being told what steps to take if a particular problem occurs.

I would really like to believe that it's the second thought that's true, however distressing it is.

Now, I believe that this problem is not going to fix itself. And I don't want to continue gambling on the quality of food. I really would like to hear from Samsung about this issue. We are perfectly willing to pay for repair work if someone could figure out what's wrong. There has to be someone in the Samsung world who knows what to do when this problem happens. By the way, there's several reports on the web about this problem.

Here are the service dates:
June 1 2007
Nov 20 2007
Dec 14 2007
June 16 2008
Aug 12 2008

If anyone from Samsung needs any more information. I'll gladly help.

While looking for information on the web, turns out this is a problem for these models all over the world. BBC watchdog highlighted this problem and Samsung woke up suddenly and extended the warranty for the fridges in UK. Clearly, they are admitting to a problem.

samsung /side by side refrigerator — Repeatedly complaint No Response

Dear Sir,

This is to inform you that I have reported to Sam-sung Call centre On 2ND of June, Request for change of
My Side by Side Refrigerator power cable ,till date every day call centre promising me that technical person will visit by evening, and kept me awaiting for the same,
FYI My CID No: [protected]
Customer Name: Nisar A Shahab


Thanking You
Capt Nisar

file system startup. plasewait

SAMSUNG SEMI AUTOMATIC WASHING MACHINE — not working properly and always used to stop after every 30 minutes

i had bought the samsung washing machine semi automatic in 2011. and it doesn't work properly since i had bought it. it always used to stop after some time and take long time to start again.... same problem is with th dryer of the washing machine.

ONIDA SEMI AUTOMATIC WASHING MACHINE — not working properly

my washing machine is not working properly.just 15 minutes its work then become like dead .complaint no.is 270803 for panipat &[protected] of chandigarh.the dealer is not taking any productive affords for the above mentioned complaint number .dealer named as hindustan electronic shop no.1 palika bazar panipat

bhai problem sahi se mention karo

Samsung — Not working & nobody attending to sevice it

I am brand loyal to Samsung for past 5 years, but now i have my second thoughts about buying any samsung products after seeing its service. I have bought samusung microwave in Nov'08 - Chennai (Jayam & co - Anna Nagar) and somebody came and installed it & left. when we tried to use it, it was not working. Its been allmost 6 days since i registered my complaint Com.No:[protected].

Service people are not returning their calls even after repeted reminders.

Request you to look into it.

By seeing the number of complaints here in this forum, i get a feeling that samsung has decided not to grow & give a way to competitor by loosing the loyal customers..

hoping for a quick response.

Ranjith Reddy
[protected]

Samsung — No attendance to complains

The utter lack of servive of Samsung is unbelievable. I had registered a complaint with Samsung customer care regarding a TV problem end jul 09. It's been more than 50 days and the service personnel dont deem it fit even to call.

Apart from a legal battle, is there anything else to shake the service personnel from sleep?

samsung / window ac — Not attending complain

BP : [protected]
Name : Rajkumar Garg
Mobile : [protected]
complain Date : 21/04/2010
Product : Window AC

Sir,
I have made a lot of call to Samsung customer care from 21 Apr to till date, but I did not get any response from your side. Every time they said we will send executive today but I do not when today will come. On 23 Apr I got service center no from your customer care as 45261600. I have made call to service center, they told for sending executive first on Sunday then on Monday, BUT till this time no executive visited.
If same position will exist then I will go to Consumer Court

i have registered a complaint with samsung customer care regarding my refrigrator last week.very said to say there is no possitive from your side.my complaint no.is ([protected])sandeep dubey, 76-dh, sch.no.74-c, vijaynagar.indore-452010 (m.p.)ph.[protected], 2553334, 2555678.

Samsung — 22/4/2010

Sir,
I have purchased a SAMUNG Split A/C on the Month of March 2010 the problem is Indore unit is not working at the time of insulation they said that they will change the unit that is also fro my beauty parlor until now they no responsible from the company i am talking to them daily they told that we will do in one day every day they are telling the same answer last month on 15th i gave a lea-gel notice to the company .
Please help me with composition from them ...i lost so many customers to my parlor in summer.

Thanking You

Samsung/ Corby — defective product

I bought Samsung Corby last month and it had a echo problem. i.e. whosoever call me gets the echo of their voice.

I went to samsung service center after 10-15 days of purchase. They said we could have replaced your handset if you could come within 3 days of purchase.

Then, after keeping the handset for 12 days they called me up and said that problem in your handset has been fixed.

When i went there to pick my handset, problem still exists and they said some misunderstanding was there, we couldn't understand the problem etc. etc.
and asking for more time.

I think samsung has the worst customer support system i have seen ever.

never buy any of the samsung product.

I agree with this. I also bought Washing Machine and had similar kind of experience.
New Washing Machine was defective and customer support was very poor.

i agree i too m facing the same problem

Never buy any of the samsung product.
First they sell defective products and then their support is worst on the planet.

Samsung Corby — Defective product

I had boought one Samsung corby mobile inthe month of nov2009 and on 2nd march it stopped working .
Product was given to service centre at Gurgaon on 3rd march , after a few days they confirmed the total loss and assured replacement in due course.

Till date no response from their end . complaint lodged with customer service too they also seem to be disconcerned about it .

A hopeless company with still hopeless customer care.

I also agree wid u dude im also facing some similar kind of problems wid ma corby mobile, and ya im also getting negative ans frm them

ya the same problem is happening with my samsung corby txt handset

Hi Raghav,

Even I agree with you but to a different context. Mine works fine normally. However, on visiting certain websites or performing some tasks on selected websites, it hangs and then restarts. Hence, I try and avoid using the inbuilt browser within Samsung.

However, this needs to be fixed by the Samsung company as it means there is an inherrent defect in either the hardware or software of the company.

Rgds,

Kapil

So Mr Kapil, wat ur saying is if i buy it brand new and dont use the internet that i shouldnt have any restarting problems, and even if i upload music it will still work fine

Samsung Star — cell faulty

good day

i have a Samsung star gt-s5233a and in September 2011 it will be two years, in the beginning of the year i started to experience problems with my phone first the screen conks out its was dead, i then took it to be repaired only to suffer some other problems first my camera or the return button wouldn't work now that works but the speaker on the phone doesn't work, i used the headset for a while but now both the speaker nor the headset works. i love Samsung products but have being disappointed by my cell. how much more money will i have to spend to get my phone sorted? how many people will refer to use a Samsung product? i am not very happy so i don't expect any one else to be!

Yes, It is restarting automatically and not able to charge and keys are not working while charging. Please help me.