Samsung India Complaints & Reviews

This is to communicate that brand samsung has one of the poorest services. I bought an AC in April 2009 and wanted my first service to be done in April 2010. I called up customer care on 5th April 2010 and they said we will get your AC serviced with in 24- 48 hours. Its been 12th April and there is not even a single response from their concerned Department. I have called customer care for atleast 10 times and evrytime they have the same excuse that "Someone will call you". I just want to ask When?

I am really fed up by After Sales services provided by Samsung and will never buy a Samsung Product in my life and also suggest the same to others.

Its just a brand with out any support.

Hi,

I have a bought a Samsung LCD TV from Bajaj Electronics, Punjagutta on 05-Apr-10 and I was promised that the TV will be installed and wall-mounted within 2 days.
I got a customer number from Samsung through SMS and after that nobody called me from Samsung regarding the installation.
I kept calling on the customer care number and everytime I got a reply saying that the technical person would be calling me in 1 Hr/ 2 Hr, but no result.
Today, on 12-Apr-10, I have already called them twice and there its the same result.
No calls or no technicians till now to install the TV.

Thank you
Aurobindo Sahoo
+91-[protected]
[protected] am to 6.30 PM)

Hi Sir,

I feel cheated form Reliance shop from where I have purcheased this phone. They said it is very goos phone. No one can know all the things while buying product, it only come to know after using it. There is no web inernet browser for GSM, No cal confference from CDMA.
Both Reliance and Samsung companies are bogus and worst comanies, They only know how to lootofy coustomers. I have very fond of phone but now I am very frusted due to this phone purchase Rs. 13000/-. Now can not change this phone and live with it. :-(

Regards,
Arvind Nigam

i have not yet received the Refund amount for the products stated below:

ORDER NO [protected] Samsung omnia -RS. 13499

ORDER NO [protected] xbox - RS. 17499

The order[protected] was cancelled on 19th of march and i was informed that the money will get refunded in 15-20 days.. and when i called on 29th March the customer service for the same i was told that refund number has not yet b een generated and it will take another 15-21 Days...
Please try to understand that we make payments through credit cards and we avoid Interest to be levied on us. So please hasten the refund process..

Complaint no 413876 - SAMSUNG OMNIA

The order no.[protected] was also cancelled on 19th of March and i was told that the order is not yet punched in the system and once it is punched the order will be cancelled... and when i called on 29th march i was told that the order has already been dispatched. I dont understand how can India today dispatch order which is requested for the cancellation.

i was told that u need to refuse the acceptance of the order once it arrives at your door step. i have refused the order acceptance on 5th april when the courier company called me for the courier acceptance.

Complaint no. 413885 - XBOX


the only request to India today is not delay the refund process and please have a strong customer service team which would reply correct answers and process the correct request..


I request to the management of the india today to refund my amount for the orders stated above before the interest on 31,000 is levied Upon me...

Worst part is even the management doesnt bother to reply ... They do not understand the seriousness of the matter. It has badly spoilt the reputation of India today book club.

Dear sir,

I registered a complaint with Samsung customer care, regarding mal functioning of my Samsung semi autometic Washing machine 15-20 days back. The complaint ref no. is [protected].
A Samsung service engineer came to our place and told us that the outer cover of the drier need to be replaced and told that he will be back in a day or two with a new one to replace it. Since then none has approached us regarding the same. I have called up the customer care at the no.[protected] multiple no. of times and every time I was told that they were sending a reminder to the service engineer and he will approach us and we were just waiting for that. I just want to tell you that now I have got fed up with this type of treatment from your side. I am not able to use my macheing since last 15 days. Please let me know whether your service engineer will come or not to repair that.

Thanks
Mohit

sir, i am jitender bhardwaj i am purcase a new samsung 1.5 ac[protected] i complaint a custumer care my ac is not colling. my complait is ragister. after2 days any persion not a call me or no visit,my complaint register no.[protected] .i am call a service center but my problum not a solve any persion. plz sir solve this problum...

I had raised a request for a due free service for my window ac on 08-Apr-2010. Complaint number that I received was [protected]. I was confirmed that an engineer would visit me latest by 09-Apr-2010 20:00 hrs. Since no one turned up by the due date, I called upon the service centre thrice only to be assured that I would be receiving a call within next one hour. However, one of he guys provided me with a number of Field engineer (Mr. Yougesh [protected]) and asked me to call him in case he doen't call me. It was again an exrecise calling this guy as most of the times his phone was busy and at last he did nothing but cut down my call.
When I contacted Service centre again, I was told by some Mr. Birju that the guy had by mistake given me the number of some Manager who was not the concerned person and hence wasn't pickeing my call and hat I would only be getting service on Monday as it's closing time for the service centre.

Dear Sir,

I was purchase Sumsung LCD Tv Dated on 0612.09 from LOK PLAZA (Owned By LOKWANI SALES PVT. LTD Jinsi marg No. 1 Gwalior but there are so many problem (Chaenal are automatic change and also voulum and On/ Off Function are change) and i was faceing the problem last three month .and i have done already complaint to your service center gwalior and noida center but no response by center my Complaint No. [protected].

Sir
I am humbble Request to you please solve my problem .
Thanks & Regards
PRADEEP CHANDIL
[protected]

hi dis is Abhishek, i bought this samsung corby mobile this year on jan the 26th and since then im facing a particular problem, that all my mesages after reaching 200 messages it automatically starts going into the sim card which has only a limit of 20 msgs, u might b wondering tht 200 is the limit of the inbox bt its not that it has a limit of 500 msgs , when i contacted the service center in Jayanagar they once updated the software for me, but within 2 days i started facing the same problem again when i again contacted them im alwayz gettin a -ve ans frm them that i wuld have to talk to the HQ to ma seniors and would rather call u tommorow and can only help u out then saying that theres no fault in the mobile and till this day im still waiting for their call. And wen i call up, they wont pick it up r would rather convience me of calling back in half an hour r so and again the same thing they wont call me SO PLEASE HELP ME OUT WID THIS IF ANY1 CAN THEN IT WOULD B A GRT HELP 4 ME

i m having a samsung set of model SGH-L700....
its keypad is not working...and i have give this set in the samsung service center
sector- 22,chandigarh
they told me to give my set to them and they will give a call within a week or will repair my set within a week .. but i dont have any response from their side....
they dont even provide me any stand by set....
they dont pick my phone....
there service is very poor.......

hello
ts s raghav i'm getting messed up with my samsung star mbl these days when i download any file .even an image from netn it is hanging and autorestarting all by it'self and i cant operate after i sent fore servicing ,is my mbl defective

On receiving an alert from aircel, I thought of having access to internet on my mobile. As required I dialed *122*1400#. I didn't get any response for 5 minutes, I dialed again, no response for another 5 minutes I dialed again to find that Rs 14/-+Rs.14+Rs14/- have been deducted from my account. I called up CC, only to to explained again that I registered for Pocket Internet for THREE times but I will be getting validity for only ONCE. I registered a complaint (No. 1-[protected])

Still I am waiting for the 'SETTINGS'
I hope I get it before my 3-days validity expires and I use POCKET INTERNET.

I had submitted my phone in S.P.Infotech, Bardhaman on 20.02.2010 for Microphone problem.
After 3 days (24.02.2010) they informed me Handset will be replaced, "but not then told me to submit other acceroies".
After 15 days (10.03.2010) awating they called me to submit other accesories. I submitted those.
From then i called them at a regular interval. After 20 days (30.03.2010) they called me to submit my BANK ACCOUNT NO. for PURCHASE MONEY REFUND.
Till now, I am dont't know what will happen with my MOBILE REPLACING or MONEY REFUND.
What Can I Do Now????????????????
Please Help Me!!

I purchased the said a/c from m/s ASHOKA SALES AGENCY sec-16 faridabad on[protected] against invioce no:- 918.In tha start of this summer on[protected] complaint was requested for low cooling to samsung customer care against request no [protected] AT 3:30PM.But no response till[protected],even reminder was given 2 times in 48 hrs.Then on[protected] complaint was attended by MR. MUKESH TIWARI.He filled up the a/c gas and close the said complaint now from[protected] till now that is[protected] there is a continous water leakage from the a/c indoor unit.I have been informing since 26th of march to MR.SIDHARTH a senior officer in samsung customer care on daily basis without failure but the complaint is as it is,resulting in continous water leakage beacaus of this problem we r suffering a lot.so there is no use of money we have given to the samsung dealer and we have to sit in a very hot weather so we request u to do the needfull for us as customer.

The swing of AC is not working. I complained wide No [protected] on 04 April 2010 and Four reminders. Every Time I call customer care I am told that technitian will visit within next 24 hours but no one visited so far. Please tell me what to d6 now.

i have bought a 80 gb id hod in the month of december 2009 it was not performing well and i found it out that it has got some manufacturing defect as it stopped functioning so i returned it to the setrvice centre on 5 th of march 2010. it is a new hod with manufacturing defect which was identified by service centre still not replaced by the company and whenever i call to service station they tell us company has not provided disc yet so we cant replace it. at the same time we are loosing our valuable time and money we have lost already behind a defective brand new hard disc.
model no . spo822n
serial no [protected]

I had bought a Samsung Star Mobile with WiFi Model No. GT-S5233W on
February 7, 2010 from Hotspot. ( A Unit Of Spice Retail Limited )
WZ-152-A/3, main Najafgarh Road, Near metro Pillar No. 678, Uttam Nagar,
New Delhi – 110059, vide bill no. ( Book No. 614/07 & Serial No. 331 )
dated February 7, 2010 for Rs. 8075/- all inclusive.

Serial No. Of The Mobile : RP1S977806L
IMEI No. : [protected]

From the day one this mobile was giving me problem, as it used to get
re-booted while talking ( or even lying on the table ) and the frequency of
re-booting increased to 4-5 time a day.

Finally I took my mobile to Bharat Communication, Phahar Gunj ( Samsung
Authorised Service Centre )on March 27, 2010. Initially without checking
anything, they told me that it has to be formatted and all data will be
lost. I compromised on the data and gave them go ahead so that whatever
problem is there can be rectified. Even after that the mobile re-booted and
they told me to leave the mobile with them, which I did.

Work Order No. is 10C270017 Dated[protected]

Since then I was following up with the Service Centre and for the last 4-5
days I am being told the the PCB has been changed and hence IMEI no. has
been changed, which is to be updated, but Samsung site is having some
problem because of which they are not able to fix my mobile.


Finally on April 5th 2010 evening they have given me the mobile no. of Mr.
Sumit Seth, telling me that Mr. Seth is the Area Manager, and if I am
having any service related issue I may please talk to Mr. Seth on
[protected]. Since then I am trying Mr. Seth’s no. but he does not pick up
the phone neither calls back, even after leaving SMS. Then I wrote an
e-mail to Samsung through the e-mail link on Samsung’s website to which I
was responded back on April 6th 2010 by a computer generated e-mail,
wherein I was given a transaction no. [protected] assuring that someone from
the concerned department will contact me, but nothing of that sort has
happened. On April 5th 2010 only I call Samsung Helpline no. also (
[protected] and talked to Mr. Jitender, who gave me the transaction no.
[protected] and also promised to take this up with the concerned authority
and ensure that some senior person calls me, but again nothing of that sort
happened.

On April 6th 2010 I again called up Samsung Service Provider, Bharat
Communication and the lady at the front desk told me that the Service
Franchise owner Mr. Bharat himself has gone to main Service Centre of
Samsung at Nehru Place to get the fault checked and he will be back in the
evening and I will be updated on the status of my mobile, again no one
updated me. I was actually surprised on this feedback that my mobile is
being taken to main Service Centre of Samsung for fault diagnosis as they
had already told me that they have replaced the PCB and IMEI no. updation
is pending, which is not happening due to some problem in Samsung’s site.

Again on April 7th 2010 after waiting for the inputs, I called up Bharat
Communication in the second half to know the status of my mobile and after
being put on hold for long I was told to call up by 6.00 P.M., when I
confronted the lady at the front desk, she made me talk to Mr. Ravi, who
told me that I can come by 6.00 P.M. and collect my mobile. I reached the
Service Centre, Bharat Communication sharp at 6.00 P.M. to collect my
mobile. Mr. Ravi attended me and handed over my mobile to me, telling me
that PCB has been replaced and INEI no. updation has also been done after
the mobile was taken to the main Service Centre of Samsung in Nehru Place.
I said fine, let me use this mobile for few days and check whether the
re-booting problem has actually been rectified or not and ask for a call
report. On this I was told that they will not give me any call report (
wherein details of the action taken and the current status of the mobile
was supposed to be mentioned ). Instead I was told to give the receiving of
the mobile on the Job card and take the mobile back. When I insisted on
getting the call report, the owner of Bharat Communication Mr. Bharat told
me that they will not give me any call report and if I have any issue in
that I can talk to the people at Samsung. He also offered to write the new
IMEI no. ( which actually changed as they replaced main PCB of the mobile
phone ) on my bill itself, to which I didn’t agree and insisted on getting
the call report, properly mentioning action taken on my mobile to make it
up and running and if the IMEI no. has changed, that also is to be
documented in the customer call report, to which he didn’t agree.

Then I started trying mobile no. of Mr. Sumit Seth ( [protected] ) and left
SMS also, but as usual he didn’t pickup my call, neither did he called
back. I called up Samsung Helpline[protected] and talked to Sakshi,
Manoj & Sneha. Very unfortunately I have to put this on records that these
people seem to be trained to disconnect the phone while customer is
sharing his/her problem and just put the phone down saying we are not able
to hear your voice.

Further adding to my agony, owner of the Service Centre, Mr. Bharat told me
that he has just updated my IMEI no. , while I was trying to talk to
various people in Samsung and told me that my IMEI no. has not been changed
and showed me my original IMEI no. on the mobile screen by executing some
command. This was so shocking for me that after telling me the story of
IMEI no. being changed and problem being faced in updating the new IMEI no.
I am being told that IMEI no. of my mobiles now remains same as earlier.

I again requested Mr. Bharat to give me the customer call report and he
simply refused. I therefore have not collected my mobile and have left it
with the Service centre, as being a customer I have all the rights to know
what Samsung / Samsung Service Providers have done with my mobile, what
action have they taken, what part have they replaced. By not giving me a
customer call report Samsung and Samsung Service providers are depriving a
customer of his rights.

One more problem I face with this mobile, which I discussed with Mr.
Bharat, is that I am not able to send or receive business card on this
mobile and Mr. Bharat confirmed that there is a problem to which there is
no solution as of now.

If we summarize all the facts, Samsung is fleecing it customers by selling
inferior quality products, which fail in one month, which have problem in
the technology being used and also on account of deficiency of Services to
its customers.

Such services are not at all acceptable and are not expected from a company
of repute like Samsung.

I have made up my mind that I no longer intend to use Samsung products
anymore and want Samsung to refund Rs, 8075/- of my hard earned money I
spent on buying Samsung Mobile.

I therefore request you to instruct Samsung management to return my money
and penalise Samsung & Samsung Service Provide Bharat Communication for
being completely insensitive towards customers, non cooperative and
deficiency of services to its customer



Thanks & Regards

Deepak Luthra

I have purchased a window AC Sr. No. a32432a5400957 on 22nd April 09 alongwith stablizer and the same is out of order since Sep 09.

I have registered a complaint at their call centre in the same month at call centre no.[protected] after that their authorised service centre's (named Climax india) engineer has visited and found that capillary choke problem is there and AC needs to be taken to workshop for some days, then i have insisted them to rectify the same at my residence, then they agreed and assured me to work out the same in 5-6 days but no body turned up. Then i keep on trying their service centre no. but no response.

Due to the change in weather i was not bothered for some time and approached again them in Jan 10 at their call centre no., they assured me about the visit of senior person. But again climax team has visited and told that their is a new problem of Gas leakage instead of Capillary choke. I again requested to repair the same and issue me a letter about the problem for my assurance which they have denied. Then i again called up at call centre and request them to replace the AC or verify the complaint by some trained SAMSUNG co. engineer, they have assured me about the change of AC during my repeated calls at their call centre.

One day i got a call from Climax and they asked me to contact Mr. Manoj, Sr. engineer at Samsung at his mobile no. Then i talk to Mr. Manoj at given no. and requested him to visit and find the exact problem (because i was told different problems at different times) then he replied ' I M A SR. ENGINEER & TRAINER AND HAS A VERY BUSY SCHEDULE, SO CAN'T VISIT YOUR PREMISES' and suggested me to be in touch with Climax team.

One day in Feb i got a registered letter from the Climax India (authorised service centre) saying that i am not allowing their team for the repairing.

I am running from post to pillar for the solution since Sep 09 but till date nothing has happened.

SO PLEASE DON'T BUY ANY SAMSUNG PRODUCT

MY CONTACT NO. IS [protected].

Dear Sir/Madam,

I purchased a Samsung fridge 15 days ago. and it was installed at my new house. However the actual usage started on 1st of April 2010 and I noticed that while keeping the vegetables in the vegetable tray, the vegetable tray was chipped off which went unnoticed during instllation. I lodged a comlaint immeditaley. The No given is [protected]. It is disheartening to note that till today nobody has called nor acted on this complaint for a replacement. I was under the impression that Samsung provides good customer service. I am afraid it is not so and regret for having bought the washing machine and the microwave fearing the kind of service that I would be getting.

It is 8 days since my complaint, I call everyday to Customer care, All of them keep saying that someone will attend to you but in vain.

Also, I had asked for a stand for my 6.5 Kg washing m/c. It has been treated in the same way. Seeing the kind of service provided by Samsung, I have to dissuade my friends/relatives for buying any Samsung product. As for me this is the last of any Samsung products that I will buy. Thanx to your horrible customer care service.

Wake up see how the other manufacturers deal with customers. Maybe its too late..See if you can salvage something.

Atleast after this I hope to get a response from you else I have no option but to return the fridge and w m/c

Your faithfully,

Latha Jagannath

Respected,

I got a phone from samsung mobile five months before.Now the handset is not working and I had given to service center in thiruvalla(JUMBO MOBILE).After fifteen days, the complaint is not rectified. I am a consultant surgeon for many hospitalsand i cannot do my duty since all numbers stored in phone. Kindly do the needful.

Thanking you
Dr Nebu George