Samsung India Complaints & Reviews

I, Deepak Singh purchased a 32 inch Samsung series 6 LCD ((LA32A650A1RLXL) VERSION SS02 serial no: 11123PBQA00308V) from Reliance Digital, Vashi store on 14th Feb 09, the delivery of the same was done from their end on 15th Feb 09 at 1500 Hrs. The installation for the same along with home theater purchased from their store on the same day was done on 16th Feb'09 from 1500 hrs to 1800 hrs by service engineers Mr. Bala and Mr. Nilesh. After the installation and completion of job it was noticed by self that the entire LCD panel body is full of deep scratch marks. It was a very disheartening sight for my entire family as we spend a lot of money to purchase this LCD with crystal design. I request you to pls exchange the LCD immediately and save us from trauma of watching our hard earned money go waste like this.
RELIANCE DIGITAL ORDER NO: [protected]

DELIVERY NOTE:[protected]
POS RECEIPT NO:[protected]
SALES ORDER NO: 55647884

Thanks
Deepak Singh
Mob: [protected]
email: [protected]@gmail.com

Sir,
I have lost my mobile on two days before. So, can u plz give me any idea for got the lost mobile or any procedure to lock my mobile by using the IMEI no. Kindly reply to me immediately.

Thanking u,

Regards,
Pitchai Venkataraman S

I wrote a mail to samesung on 18 Nov 2008. I have logged a call
with Samsung to troubleshoot the issue of my Samsung 794mg CRT monitor. But today is 24 Jan
2009. It shows that CRT problem issue is pending for more than 2 months and 5 days. Still
Samsung is not able to resolve the issue of my CRT Monitor. Every now and then I am requesting
Samsung to troubleshoot the issue of CRT monitor. But every time I am getting the same type of
update that our seniors will call you. But nobody called me to solve this issue. Up till now the same
thing is going on. Few days back, Mr Chintamani came to my house. He saw the problem. Instead
of troubleshooting this problem, he was trying to reduce the brightness of Screen. After this he said, Now line is not visible. Is this the method followed by Samsung to troubleshoot issue of any
customer in warranty period? Instead of troubleshooting issue, Samsung is going to eliminate the
issue by reducing the brightness. Samsung prefers such a type of non technical staff to provide
Service in the warranty period. Then why Samsung is mentioning 3 Years warranty on warranty
card? Please stop mentioning the warranty period. In case of my CRT Monitor, this is a
Manufacturing defect. Time to time, I informed Samsung Helpline support people about wrong
troubleshooting method followed by Mr. Chntamani. I requested them to arrange another person
from another Service Centre to solve this problem. But the same thing was going on continuously.
Now more than 2 months passed, but Samsung is not taking any action to troubleshoot this issue.
Few weeks before, Samsung technician (may be from Kurla Service Centre) came to my house to
troubleshoot this issue. He was not able to rectify the same. He advised me that the problem is
related to CRT picture Tube. So it needs to be replaced. It is not possible for him to replace the
same at home. So they will do the troubleshooting in the Service Centre. But up till now, another
Samsung technician was doing cheating in front of my eyes by reducing the display brightness, then
what they will do in the Service Centre where I am not able to see anything. I am working in IT
department. So I will not get such a sufficient time to go to the Service Centre to see the same. For
that particular time, I am not able to use my Computer. I am afraid that such a type of Technical
staff will create more problems in my CRT Monitor in my absence.
This is a manufacturing Defect. This is major problem which is applicable in picture tube. I requested Samsung to change faulty CRT Monitor. Still no body is doing needful from Samsung to resolve this issue.
Please help me to solve this issue which is related to my CRT monitor.

MY SAMSUNG LCD MONITOR OF MODEL 19" TFT 920 NW IS HAVING DISPLAY PROBLEM SINCE 3 MONTHS. COMPLAINT IS ALREADY REGISTERED IN SAMSUNG CUSTOMER CARE.COMPLAINT NO. IS [protected] DATED 14/11/08. BUT COMPLAINT IS STILL PENDING AFTER SO MANY REMINDERS. SUCH A VERY POOR SERVICES OF A BRANDED COMPANY SAMSUNG......

I bought a new Samsung Refrigerator (Model - RT31 - 315ltrs)on 1st Jan 2009 from Viveks, Chennai. I came to know that a part of the refrigerator(deodorizer) is missing, when I install that.

I called the Samsung Customer care and asked for that. My BP no:[protected]. I got a different responses, every time I called. One of the Customer service person informed that, its a Product defect, will send that part. Another person informed that, that part will not be available for this model.

Don't know which to follow. Even if the Service person in the concern is not very sure about the Product, What the customers will do. And above all, till to date(15th Feb 2009), my complain wasnt answered and I din get that part. Will I get that asap.

R/Sir
I have a mobile phone Samsung Max F679 under warranty. I submitted it at service centre located at Rahul Traders, 3208/2, Mahindra Park, Rani Bagh, Near Fountain Chowck, Delhi-110034 on[protected] having work order number "WA[protected]" for repair as it stopped working. They promised me to repair it in 15 to 20 days. But it was not so easy. When I contacted them after 20 days, they told me that it will take more time to repair it. I contacted customer care of Samsung for my problem but in vain. So I filed a complaint regarding my problem on[protected] having complain number “BP[protected]” through customer care. But it did not work. I got my phone on[protected]. It worked for just one day. I submitted it again at the same service centre(Rahul Traders) on[protected] having work order number “MRT9B108”. I was promised to get it after just one day. But till today I am waiting for my phone. I continued contacting service centre incharge Mr. Sunil, Shop Owner Mr. Rahul, Delhi branch head Mr. Karan and customer care via telephone, SMS and Email. Everyone promised me to solve me problem. But their results were zero. More than fifty days have passed. But I am without my phone.

Laxmi Narayan Sharma
PH: [protected]

Hard Disk hand overed to your service center on 15/12/2008 at Visakhapatam with Model No.HD080HJ/P Sl.No.154312F2709945, F.W. No. 100 - 46. As on today they never rectified. So, I request you to kindly take necessary action on this complaint and replace it immediately.

v.s.venkatesan residing in k.k.nagar chennai-78

I have purchased Samsung fridge 180 lit. 25/10/2008, it was a damage piece they have delivered, in the next days it self I a gave a complaint to the supplier and have register a complaint to Samsung service center I made more than 100 calls to Samsung after one month they got sing in a form that they will replace a new piece, they told to use the damage fridge as standby but hardly It was gone 4 months, now shall I go for consumer court, I have no hope that they will replace the damage fridge I have taken the fridge through installment only whether I shall stop the payment and put the damaged fridge to the supplier, please any one give me idea, so i request to company to change it as soon as possible.

I had purchased a c ell phone on23 Nov o8 from Jain mobile shop, located at morar Gwalior (MP).After two month its speaker got faulty.when my son went to the shop he did not attend him. then my son went to a service center which was not a authorised service center of samsung. The shop keeper send my son for photo copy of that cashmemo.meanwhile he changed internal plate of the cellphone and returned the set saying that this phone is very old and whole the system is out of order.Its repairing cost will be 2700/- my son disappointed and came back. I, as a military person deployed out of the country on a mission. Therefore I can not come. This is my request to you to take immediate steps against the sevice center and the shop keeper. my home at Gwalior mob no is [protected]. and faulty phone no is [protected], shop add is Jain mobile shop, morar Gwalior (MP) and service center add is Sai kripa service center, Jinci nala no 1 gwalior (MP). your cooperation in this connection will highly appreciated. Thanks

Beware of Samsung India mobile sets as they are selling/dumping defective mobile sets in Indian market taking advantage of our delayed judicial process. Specially their J600 mobile phone has manufacturing defect. Do not buy this set at all and try not to buy any samsung mobile set. When you approach Samsung for repair, they tell to leave set for 15 days without any support or standby. Largest number of case filed against Samsung India in various consumer courts.

I purchased samsung ( I450), After 2 months my phone started giving me the problem. First while talking to someone suddenly some kind of noice starts coming in my speaker and than after 10 days some times i cant hear anyone and some times only the noise. I checked my sim on my other phone it was working properly. Than i went to samsung mobile care to submit my phone. The first customer support told me there is a noise problem in your cell and for this we have to change one part which we dont have it . Than i asked when it will come. They said not sure. approximately 15 to 20 days. than i went to other sevice center . First they said dont submit your phone when we will have the part we will call you. But no one called me, i complaint so many times to the customer care but no results. Than finally one day after complaing to the customer care they said you can go there and check your part is avialble. When i went there they changed the part and after that thet are saying there is the problem in the mother board of the cellphone. Now i am calling them everyday but no action is taken by anyone. I am very very much frustrated with samsung. So much big company this teh way they work . I think govt should not allow to launch or work with kind of the companies who doesnt respect there customers.

i am using a samsung 40"lcd tv.its just one & a half yr old, i have a problem in my remote control.as there are 3 transparent buttons on remote in which a light blinks when they are in use...

1. TV button ( on the top )
2. VOLUME buttons
3. PROG buttons

whenever i change chanel or use volume button the tv light blinks( thats fine) but now problem which i am facing is that if i press any button on the remote control the TV light starts blinking non-stop due to which the remote can not be operated.please suggest me what can be the problem & from where can i get it repaired.

DEAR SIR/MADAM
I HAVE PURCHASED A SAMSUNG AC WIN1.5TR ON 21.05.2008.
AS PER AGREEMENT THERE WERE 7 INSTTALMENTS OF RS.1428/- EACH FOR THIS LOAN WHICH HAD TO STARTED FROM JYLY 2008.BUT IN FEB2009 BAJAJ FINANCE HAVE PRESENTED THE 8TH INSTTALMENT IN MY BANK.KINDLY CREIDT THE SAME TO MY ACCOUNT.OTHERWISE WITHIN 7 DAYS IAM GOING TO LODGE A COMLAINT THROUGH CONSUMER COURT.
NAME SHUBHCHANDER D.O.B.29.06.1980 CELL NO[protected]

Hello customer care department.
I would like to inform you that I have purchased a sumsung cdma virginmobile mobile from Big bazaar ( Saharmaal - Gurgaon)
-on dated 25/01/09.) I asked to Bigbazar Executive to show me condition of mobile before billing. But they say
that after billing I will show the handset. After billing I found In mobile network is not Coming. I ask
to him what is this problem, they said this is not problem in handset this is problem of network of virgin mobile.
Then I ask to virginmobile customer care they checked my no. and say this is not problem in network
or SIM Card, this is problem in Handset, so better ask to Big bazaar for replacement this hand set.
Then I go Big bazar mobile counter and tel him all the problem and I shocked to listen that he said
( Big Bagar-) "I am not responsible for that, I gave you bill its means my work has finished, and if you have problem in
your hand set talk to samsung customer care. At that time I Feel they fooled me, No body ready to talk about this,
I feel SABSE ACHHA SABSE BEKAR BIG BAZAR .
Now I think who is main culprit for this situation- I, BIG bazar, Virgin Mobile or Sumsang. my claim to Big Bazar Shahara Mall
Gurgaon to replace my Hand set Imeadetely before taking any Legal action by me, why not big bagar Checked this ITEM before selling,
if this is mistake then why not taking any action just say we are not responsible for that. We know that main culprits for this hand set, Quality
department of samsung mobile. So all of you please think that ultimately who is bearing this problem.
I have question to Virgin mobile that why you choosed samsunsung mobile for CDMA no. did you differentiate with NOKIA and Samsung,
And My question too Big bagar that why is your motto making profit only and you are not caring customer's feeling.

I purchased Samsung Micro oven - CE1072L (S/N: 16307DAQ700056L) 3 months back. I discovered a big dent on the top cover of it which might have occurred during delivery to my premises. I requested them to replace the item immediately. For last 3 months Samsung support has not done anything needful.
Their support engineers are very irresponsible. Even support group contact number is not helpful. There is no escalation method by which you can reach a responsible person in Samsung.
I want immediate replacement and the last 3 months warranty period to be appended.

This is with reference to the grievance i have submitted over the Samsung Customer Care number. I own a Samsung Split AC, which i has purchased in the month of May 08, in Chennai. The primary reason for me to choose Samsung was because of the excellent customer care record that it boasts of. However i feel extremely sorry to have a totally contradictory experience in terms of customer service.

STORY SO FAR
After the purchase of the AC in May, it was due for regular free service every 3 months, which i assume is the responsibility of the samsung service center to follow up with the customer and get executed. However there was no such call or follow up from your service centre at Chennai. Finally after waiting patiently for 7 months, i finally called the service center in Jan 09 and Instead of accepting the lacuna and resolving the same, your service guys made us go through hell by making us repeatedly calling them and getting the service arranged.
During the servicing, we brought to their notice another problem. The outdoor unit of the Ac is located on the terrace and the pipe that connects the Indoor unit to the Outdoor unit had a foam covering, while it was installed. Now the covering is completely worn oit and the pipe is naked. The service guys refused to help as it was not in their scope, but in the scope of the installation team...so instead of helping us with any contact number, they just washed their hands off the same.
On contacting the service center again, the installation guys informed us that to replace the covering we shall have to incur an expenditure of 1000/- rupees, which 50% of the installation charges.
QUERIES :1) The AC is well within the warranty period, then why do we have to incur such an expense.?

2) The exact reason for the wearing out of the foam covering is not yet derived, since the team hasn't visited the site, aren't they supposed to visit the site nad only quote a fee?

3) They are assuming that the cover would have been chewed off by the squirrels or plucked by the birds or would have been due to heat, sine the unit is kept in terrace. The above reasons have not developed suddenly, there were always existing and while inspecting the site before installation, weren't they supposed to anticipate such issues and suggested us an alternative place?

4) Does it mean that, every six months i shall have to shell out 1000/- bucks to change the foam covering. Is having an AC such an expensive affair?

5) Finally, if we are supposed to follow up with the service guys for the scheduled service, if we are expected to anticipated problems while installation and if are supposed to also spent the money, then don't u think its time we BLACK MARK the samsung customer service and warn people from buying any of your products?

It would be appreciated if the above mentioned grievance is addressed effectively at the earliest, else being a responsible customer i shall have to escalate the matter through sources and means available.

i have given my samsung hard disk drive which is not working to the samsung service center located at the following address:
samsung service centre
d.no 52-10-10/16. 1st floor,
ASPEN towers, Resapuvanipalem,
Visakahapatnam-530013

i have given that on[protected]. They told they will return the hard disk with in one month. but they did not return till now. i called so many times and asked, they kept on telling me it will come in next week but it did not come till now. the hard disk is under warrenty also.

This is to bring to your kind notice that i had purchased a home theatre from samsung dt 29.05.06.

With the product showing problems i took to the samsung service centre in bhubaneswar(Orissa) for repair on 20.12.08.The service centre told that some parts needs replacement and assured to hand it back within 15 days.Not receiving any call from their end i called up after 15 days but they told the part has been indented but had no idea about the date of arrival.I knew i was going to face problems cause another of my colleague has faced the same problem with his microwave still in the service centre for past 6 months awaiting part replacement.Inspite of my repeated follow up with the service centre and samsung call centre nobody has cared to call up and address the issue.They dont even know the time by which they would deliver the product and same is lying in the service centre.
Its really unfortunate tnat a company like SAMSUNG has such irresponsible attitude towards its customer.I dont even know whom to address the issue now.

Sir
This is to inform you that i have purchased samsung mobile SGH-J210, FCC ID-A3LSGHJ210, Serial no. R2WQ263984P in Aug07 from M-CLUB, MOBILE STORE, ROHINI, New delhi.I am getting problems in my mobile set from starting itself, i went to wazirpur service centre with complaint of autooff it was checked and returned me that its working fine but even at that time i was not satisfied, and i am again getting problem of hanging, now i went there again they are asking for bill which unfortuntel i lost in the same month of purchase surprisingly last time nobody asked me for bill and they did entertained me but now they are asking for bill, it is hard to understand in the current scenario dont they have technology to find the date of purchase with the serial no., it is agn to inform you that this handset was not even launched before 1 year as they might be thinking that its out of warranty.
This is to request you to kindly resolve my problem otherwise i would be forced to go to conumer court which i was avoiding till now.

Regards
Rajeev Sharma
[protected]

Hi,

I bought Samsung SGH - E251 mobile on August 15, 2008. (PFA receipt)
Since 2 weeks after the purchase, the mobile got reset automatically
when i attend the call.Though this is happening once in a while its absurd to have a mobile with which you can't receive a call.
The primary purpose of mobile itself is not achieved.

I took the mobile to the service center and explained my problem.
Without even looking into the issue, the service center person (Swaminathan) asked me whether i use a memory card.
He just told that its a virus problem (asked me to remove memory card) and gave my mobile back.

After that i started using my mobile without memory card, even then the problem persisted. Once again i went to the service
center and this time they took the mobile and kept it for two weeks. I was told that the problem was solved when i received
my mobile back.
But within three days after that service again i got the same issue.

Third time i went again to the service center and requested for replacement, it's been 2 months since i requested for a replacement.
I was told that it'll be replaced in two weeks but after two weeks i was told that there was no stock (Don't you have stock
of a new model which is currently in production?). After one and a half months i was told that the proposal got rejected and
a new proposal was sent.

Please let me know when i will get my mobile replaced.

My struggle with service center.

Apart from the three visits which i have mentioned above, i visited twice to know the status since i didn't get a proper
response when i talked over phone.
During this 3 months time i was not even informed ONCE about the status of the request / service. (Is this the process you are following
in all the service centers?)

Twice in a week i used to call the service center to get the update and i was NEVER given a proper
response, the person who used to attend the call never answered about the status, every time i got the reply: My team leader(Swaminathan - MOb:[protected])
only knows that and he has gone to look after that issue only.Then they will ask me to contact their manager (Yuvaraj - Mob: [protected])
(How come only one person is knowing about the service requests in a main service center? Won't you track the status of the
requests electronically? If yes, won't all the employees have access to that?)

Most of the time when i call Ravi/Senthil (service center personnel) used to attend the call, i requested them to update
me the status of the request once they come to know about it. But till now i didn't get any updates from them.

Is this the way to treat a customer? Is this the process you have learnt to survive in this competitive market place?


For each visit to the service center i have to spend at least 50 rupee and each phone call to the service center will cost around
2 rupee.
Till now i have made around 30 phone calls to the service center and 10 phone calls to its manager.

Apart from money, each and every time i had to wait for ten to fifteen minutes to get the line. I had to spend at least one hour
every week for this.

I gained only one thing from this, i came to know most of the service center employees.
I, therefore, request you to look into this matter and please don't force me to go to consumer forum.

Find below the details of service center
DIGITAL WAVES (Authorised service center)
No. 6 2nd Main Road, CIT colony
Mylapore, Chennai - 4
Tel: [protected] / [protected]
[protected]

I had sent the above mail on december 22, till now i haven't got any response...