Samsung India Complaints & Reviews

श्रीमान जी ! मैंने दिनाक 20.01.10 को 16' इंच TFT monitor खरीदा| जोकि वारंटी सीमा रेखा में है| खराबी उपरान्त कंपनी को दिनांक 30.01.12 को शिकायत संख्या [protected] से टोल फ्री पर दर्ज कराई| आजतक कपनी ने मेरा मोनिटर ठीक नही किया| इस विषय में कंपनी द्वारा दिनांक 12.02.12 को एक पत्र मिला जिसमे उन्होंने 45 प्रतिशत वापस करने को कहा है|
आपसे अनुरोध है कि आप मेरी उक्त TFT ठीक करने की कृपा करें|
प्रेषक
अरविन्द मिश्र
MMIG-27 कोशलपूरी कॉलोनी फसे-1
फैजाबाद (उ.प.)
Mob-[protected]

MERA MOBILE SAMSUNG MONTE-5620 KA KEY LOCK KHARAB HO GAYA THA. MENE USSE LAKSHMI NAGAR SERVICE CENTRE DIYA TO UNHONE CHECK KARKE BATAYA KI 450/- LAGENGE REPAIR KARNE KE. MENE UNHE DE DIYA. KAL MEIN JAB USSE LENE GAYA TO PATA CHALA KI WO TO PURI TARAH KHARAB HO GAYA HAI. USKA TOUCH PAD BHI WORK NAHI KAR RAHA THA. MENE UNSE PUCHHA TO UNHONE BATAYA KI ISKA BOARD KHARAB HAI AUR AB 2600/- LAGENGE. TO MENE KAHA KI PEHLE TO YEH THIK THA BAS LOCK HI KHARB THA. TO UNHONE KAHA KI KHOLNE MEIN KHARAB TO HOTA HI HAI AUR MERE KO MERA MOBILE KHARAB KARKE BAPAS KAR DIYA. UR MERE SE 85/- SERVICE CHARGE BHI LIYA.

I have bought a Samsung Refrgerator from TATA Croma :

Model : RT26FCES
From : TATA Croma Palam Vihar
Product : Samsung Refrigerator 255L

In the TATA croma, we selected the refrigerator with the handle strip color Silver. Refrigerator which was sent to home is having handle strip color as grey.

Samsung engineer is saying , handle can be replaced but TATA Croma service person is denying the same.

It has been tried multiple times but TATA croma is saying the model is also disconnected.

Please let me know if the same refrigerator is available in the display of TATA croma now also after 21 days then how it is not available .

TATA croma is agreeing to replace the refrigerator but they are saying that they dont have availability in their store.

If it is not available in their store then why they are putting the same refrigerator in the display.

Dear All,

I am in this state where I don't even know where to go, to whom to contact. I have purchased a Fridge in Colombia 4 Months ago, which presents high issues in the Refrigeration system. The representation of Samsung Colombia does not want to replace the product for a new one, they have offered me to 'fix' the same, but I find this highly irresponsible. I have purchased a Product New, I do not want to receive 'fixes' after only 4 months of purchase. I find this very unfair, I want a new product to be replaced.

Will appreciate if you can help me, with the contact of someone that can help providing me a solution to my situation.

Thank and Regards,

Hello Sir,


This is sandeep Sharma here.

I have lost my mobile on 2-Feb-2012 in Dwarka,sec-7.I have registered a FIR at near by police station.

Now i came to know that my IMEI number has been tracked and it is found near a village(Mehbaat) in Faridaabaad.
Now when i try to contact that person he is saying that i have purchased it from somewhere.

So please sir i want to know that it is not the responsibilty oif police to do something or i have to do forward>???


Please do needfull
Thanks & Regards
Sandeep

Dear sir,

My name vinoth from pondicherry, i am having samsung mobile, in my mobile having charging problem so i given to service center at SRI PADMA CUSTOMER CARE near bus stand, pondicherry, Given date : 4.1.2012, Given name : dilipan they told we have to send to chennai to upload software, they had taken time 10 days, Now i am having USB connect problem, i am not satisfied with SRI PADMA CUSTOMER CARE, So i given the set to another samsung service center, NAMO TECH SOLUTIONS, M.G.ROAD PONDICHERRY. Given date : 11.2.2012 Bill no : [protected],
they are telling Ur set was tampered 3rd party attended, so it will come in charges basis only. But i Given in SAMSUNG AUSTHORISED SERVICE CENTER. i am totally disappointed, they are telling ur set was tampered, i need replacement. PURCHASE DATE : 10.11.2011, MOBILE NO : [protected].

THANKS & REGARDS
VINOTH.

On 18/6/2011 i had purchased Samsung Chat 3222.Model no. RW1B422478L ([protected]). I have been facing a consistent problem of automatic shutdown or java errors from the time i have purchased this phone. After 2 weeks of purchasing the phone its optical track-pad stopped working. I had it repaired from the Samsung service centre at Khira nagar, Santacruz in Mumbai. The new track-pad that was not as good as the previous one. Still i managed to use it for some time. The very next month a new problem arised the phones system started crashing. It also showed java errors and errors in the music player as well. So again i had to send it for servicing at the same place. The service that was provided was not at all satisfactory as the same problem arised the next month. And again i had to give it for servicing and repairs. From then this problem has arised frequently and i have been giving it for servicing almost ever month ever since. 2 months ago the optical track-pad and the phones software both became unresponsive and so i had to have them changed as well. Recently in the beginning of January the phone's camera stopped working. The camera was then replaced but again just after two weeks the same old problems started appearing. So again i had to visit there. The camera's image quality was also worst and not like the old one. On the recent side i started facing the same old problems and so had to visit the center again on 11/02/2012. Today i was informed that the motherboard is corrupted and it will be replaced by another one which i suspect will stop working again after a few weeks. The job sheet number given to me is [protected]. Overall the services i have been getting are totally unsatisfactory, disgusting and totally nonprofessional. The parts that are being used are of poor quality and mostly second hand grade.So thus as a result of all the above complaints i would like you to see in this matter and replace my phone completely.I had requested for this in my second last visit during the second camera change but the refused to do so altogether. I am a student and for having these repairs done and for the rest a lot of my time gets wasted. And considering the quality of services i am getting this is totally disgusting and unsatisfactory. Because by the number of times i have had my phone serviced i think the entire model or piece is a defected one. So i would kindly request you to look into this matter and have my phone replaced as soon as possible.
My email id is [protected]@gmail.com
The service centre code is [protected]
Yours Truly,
Varisht.S.G

S.Elangovan
No 409
horowpothana road
rampaikulam
Vavuniya Srilanka


samsung smart t.v brand manager,
korea,malasiya,srilanka,india,
This is to say that i bought a samsung t.v on november 2011.this t.v was brought through my best
friend who came rm abroad.at that time i did not received the bill and the warranty card.through on line i informed this
matter to the customer service dept.at malaysia.due to this information they registered my name to proof my purchase.
Now my t.v technical proplem in appear
lines and whiten the screen.i immedialty imformed tothe customer service centre in malasiya. by email.i got the reply in that
they asked me to handover for repair to a service centre here. i did so. the technical officer to a service centre told that me
t.v'fanel fold is gone.you willhave to spent lot of money.therefore i cannot fford this amount of money.this should be repaird
by the samsung product companey.
i bought this t.v becuse of their advertisment,it is said samsung company's product is good
and genunine.mow it is worse also nobodey repair this.so the company should take theresponsiblety to repair this t.v. if not
i will have to publish this through the papper repoter and by th face book.finally i will file cause for my lost in the cousummer
court to refund to me by the samsung t.v company.expecting your early reply.


the deatialsabout the t.v
model code - ua 46d 6600 wrxxt
verahin no - hq 04
serial no - ld 913dhb 70000 6j
purchase price - rs 310000

My wife Manju Goswami bought a Samsung Washing machine model 82 v5 GEC vide invoice no SR/08-09/1158 dt 23.02.2009 from M/S Patowari Bros. of Dispur Guwahati. On 02.02.2012, she lodged a complaint to service center vide complaint no[protected] dt. 02.02.2012 about the machine's spinning problem.One man came and replaced the drain motor with a new one for Rs.728.15,and the machine did not work. On further complaint ,a new man came, he replaced the PCB (?) for Rs.1905.00 and then the programmes were malfunctioning.
Kindly do something as early as possible.
Yours faithfully
J.N.Goswami
for, Manju Goswami
Hengrabari Puberun Path
Dispur
Phone no [protected]

Hi,
I have visited/enquired/telephone all the 'Samsung Premium stores' and the numerous 'Samsung Plaza Stores' in Bangalore; in regards to the TV accessory Wireless USB Adaptor model number WIS09ABGN. It appears Samsung is selling TV products saying it is SmartTV, but not providing easily available accessories. It appears all of the stores are hoarding this accessory and selling it at a premium price.

This is an important accessory in order to make the TV connected to the Internet.

When enquired with the Samsung premium store in Mantri Mall in Bangalore, I was quoted a price of Rs4500, which is a whopping Rs1500 more than the MRP price of Rs3000 as quoted on the samsung India website. Also, the sales personnel say that they get it from outside sources and through Samsung this product is not available.

This clearly to me is a nexus between the company and the franchises/store owners to take consumers for a ride. To simply create a demand by the shop-owners themselves hoarding it and fleecing innocent customers for it.

I have sent email to samsung customer care and tweeted them as well, but of no avail.

Hopefully someone takes note of this and resolves the issue of availability of this product and stoppage of hoarding by these shop-owners.

Regards,
Guru.
[protected]@gmail.com

main board not working, affected by thunder

I purchased Samsung Galaxy Ace on 7-Feb-2012. I have to frequently charge the battery as it looses its charge very often . The battery charge stays for maximum 4 - 6 hours. It also gets heated up while talking over the phone. Can you please get my handset replaced with a high capacity battery at the earliest ?

we purchased samsung led d5000 series
but poor picture clarity
we are not satisfied with this product
thank you
n veeraiah
[protected]@yahoo.com

Sir
I am Gopakumar MP working in ISRO, Trivandrum. I lost my mobile while I was in an official tour to Bangalore. The details of my mobile phone is given below

Your name: Gopakumar M P
Address: VSSC Housing Colony, C-247, VSSC, Trivandrum
Phone model: Samsung wave II
Make: Samsung
Last used No.: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: Feb 9, 2012
IMEI No.: [protected]

Please take necessary action to get back my mobile phone.

Thanking you

Yours faithfully

Gopakumar MP

Dear Sir/Madam,

I have purchased a Samsung Metro S3310i Warm Silv on 27/03/2011.

Since my purchase, there have been problem in charging the mobile for which I have already given the same for repairing four times in the service center at Nehru Place. Bill No. and dates are given below for your ready reference:

1. Bill No. [protected], dated 03.12.2011
2. Bill No. [protected], dated 10.09.2011
3. Bill No. [protected], dated 26.09.2011
4. Bill No. [protected], dated 29.10.2011

After several attempts of repairing the problem remains as it is.

I have requested the company to replace my handset vide my e-mail dated 01.12.2011 addressed to rajiv.[protected]@samsung.com and again on 14.01.2012 addressed to rajiv.[protected]@samsung.com and on 20.01.2012 addressed to support.[protected]@samsung.com.

I request you to kindly look into the matter and get my handset replaced by Samsung.

With regards,
-Satish Rawat
Contact No. [protected]

Dear Sir/Madam,

I am Deepak Chhatwal from Moti Nagar, New Delhi.I've lost my mobile (Samsung Wave 525) IMEI: 353656/04/045103/3
on date 07.02.2012 at 20:00. My request is please block the mobile so that no one can use the mobile.

Thanks,

Deepak Chhatwal
[protected]

One side of Touch screen(Right side) is not responding. so that I can't type open Keypad and whatever application on right side of the screen

i purchased mobile from om mobile galary , khamgaon . He gave me expansive mobile more than company MRP .

gud evening! i recently visited to repair my samsung wave 2 .the problem was -"phone was hanging only when handsfree were inserted".i believed this samsung care like nokia care chd but it was not so.Instead of my warranty of this mobile care asked me to pay rs.125 otherwise for the mother board by saying "liquid has been inserted in it" which was really a shocking news for me as i think "NO ONE OTHER THAN ME KNOWS ABOUT MY PHONE AS IT IS ALYAWS WITH ME" BUT STILL THEY WERE SAYING THE SAME. now when I inserted the other samsung's headphone,no problem was there and my phone was and is ok. "THE PROBLEM IS ONLY WITH THESE DEFAULT HEADPHONES",NO LIQUID IS THERE AND NOTHING ELSE............................ BUT I AM SURPRISED WITH THE SAMSUNG CARE 18D(DURGA COMM),IT IS REALLY SHOCKING ................samsung care is only hungry for money nothing else.they are demanding money with no reason.they dont know how to corporate with customers and HOW TO REPAIR THE PHONE.they are just the learner only.....they should learn something from nokia care.At last i wana say 'NOKIA CARE IS THE BEST" .........if they can show me the white spot in other board left after liquid insertion or can prove their wording i will be paying rupees 20000 for them as an award. THIS IS VERY VERY POOR SERVICE OF YOUR CARES.POR POOR AND POORRRRRRR........ my phone is "s8530 ,IMEI NO-[protected] (samsung wave 2). name:jagdeep sharma ([protected])

i have purchase a samsung ac 1.5 tone and samsung lcd by the seller maheshwari enterprises address: ganga complex,mall road ,morar,gwalior.
i purchase it on date 09/12/2011 after purchase when i see the products in my home after 2 days. I see that the lcd which is 26 inch have a dead stock and the model is not prasent in samsung web site . and the ac which i see when open it is found to be that the second hand (which is already used).
and i complent for that to the seller and he is not giving any type of response and not change the product before 2 month ..