[Resolved]  Samsung / Mobile Phone — Internet Connection by using Bluetooth Modem on my Mobile set - Samsung Star GT-S5233A (Bluetooth Problem)

Dated 21st Auagust 2009.

The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P. REMINDER - 2

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)

I am sorry to say that inspite of repeated reminders dated 20th July 2009 and 6th August 2009 regarding above (copy enclosed) I have not received any reply from you.

I want to know the status of my grievance and what should I do in future whether I should go to Consumer Forum.

Thank you.

Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].
[protected]@rediffmail.com
[protected][protected][protected][protected][protected][protected][protected]


Dated 6th Auagust 2009.
The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P. REMINDER - 1

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)


Please refer my earlier letter dated 20th July 2009 regarding above (copy enclosed).

I want to know the status of my grievance and what should I do in future.

Thank you.

Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].
[protected]@rediffmail.com
[protected][protected][protected][protected][protected][protected][protected]---...⇄

Dated 20th July 2009.
The Manager,
Samsung India Electronics Pvt. Ltd.,
B-1, Sector-81, Phase-2,
District Noida,
Gautam Buddha Nagar, U.P.

Dear Sir,

Subject: - Samsung Star GT-S5233A (Bluetooth problem)

I want to bring the following to your kind notice:-

1. I have purchased the above mentioned set i.e. “Samsung Star GT-S5233A” on 19/5/2009.

2. I have started the procedure to connect the internet on my PC by using my mobile set as modem but unable to connect.

3. I have contacted your online support on phone no. [protected] and 30308282. The person at the support line was also unable to connect and advise me to go to Service Centre at Swaroop Nagar, Kanpur.

4. I have contacted the Service Centre and after taking appointment to come at Service Centre at 2:30pm. Before leaving my place I have again contacted the Service Centre and on the advice to come. On reaching there they told me to come at 5:00pm… A Joke with me in a very Hot day of 47 DC. After so many arguments they were ready to see my problem but the Engineers at the Service Centre were also unable to connect the internet. Then the Manager of the Centre has advised me to go to Lucknow or depositing the set at their centre for updating the software of the mobile set…. Again a joke with me that I will give them my new set without any proper checking which I purchased only few days back. I have spent about three and half hours at Service Centre.

5. When I have contacted the dealer- Unisef Marketing, Shop No.43, Sagar Market, Karachi Khana, Kanpur., from which I have purchased the set he also sent an engineer for providing me the help. On failing he contacted some Trainer for help. The Trainer told him that the software provided with the set is not proper and advice to download the Samsung New PC Studio for Tocco Lite set from www.samsung.co.uk. …Again a Joke to download a huge size programme.

6. I have tried three times and downloaded the Samsung New PC Studio software but the same was corrupted at the time of installing on my PC. Then I contacted your online support for sending me the correct software they have refused my request that Samsung provide only online support and they have forced me to download the software from internet, if I want to solve my problem.

7. Then I have again downloaded a huge size of 110mb in about 12 hours time.

8. I again contacted online support and get a success of connecting the internet on my PC under USB Modem of my Mobile set. Now I requested the same person to help me to connect the internet on my PC under Bluetooth Modem of my Mobile set. They have tried but unable to connect. During the process the set was rebooted so many times.

9. The person at the online support told me that my Bluetooth device attached with my PC is not proper then I have purchased new one. The first one is quite well because before this Samsung Star – GT-S5233A I was using Nokia and Sony Ericssion sets on this Bluetooth device.

10. After purchasing the new Bluetooth device I again contacted online support but again there is a failure and the person at the Service Centre advice me to go to Service Centre at Kanpur. Which I refuse because my first experience was very bad. But on insisting I have taken the time from the Service Centre at Kanpur in between the conversation with the person at online support.

11. After taking time when I reach at 5:00pm on 16/7/2009 at the Service Centre the person to whom I have discussed the problem and taken appointment told me that the problem is still persisting and they cannot help in this regard. Then I told him this thing he can also inform me on telephone at the time of taking appointment. But I have told him that internet is connecting under USB Modem of the mobile set which they do not know and I have practically shown to him that I am getting internet connection under USB Modem of my set and told him that I am facing problem in getting internet connection under Bluetooth Modem of my set and the set was rebooted so many times. Sir I have spent more than FIVE hours at the centre and no one taking interest in solving my problem and they were busy in their other jobs. After giving so much time I ask the Service Engineer now what should I do he told me to come to Service Centre on Saturday i.e. on 18th of July 2009.

12. On 18th when I contacted the Service Station they have told me that they will contact me on receiving the solution.

13. I bring to your kind notice that I get connected on internet by using Bluetooth Modem of my Mobile set under the old Bluetooth device connected with my PC only for one time.

Now after so many complaints from 26/27.05.2009 to 15.7.2009 on internet site of Samsung and going to Service Centre I have reached on the following conclusion and questions:-

That …….

1. I have done a sin to purchase a product of Brand Name called Samsung on 19/5/2009 after seeing the great advertisement on TV. Before this I was using my Nokia set with satisfaction.

2. Will any customer like to deposit his new set at a Service Station or go to Lucknow and will waste atleast one or more days?

3. Should the Company not examine all the features of the model before its launching?

4. If the software provided with the set is not proper and the Customer have also paid some money to the Company for this then why should a customer to go the Cyber Cafe for downloading this. Should it not be provided by the Company?

5. There is no Value of time of customer for Samsung Company.

6. Should Company not take back all the set from the market and also from their Customers who are facing such problem for the reputation of the Company and re-launch the model? Here is an example when Nokia have changed their batteries.

7. I am sorry to say that besides repeated complaints and its reminders and also threat to go to Consumer Forum nothing could be done in above regards, which I never hoped from a reputed company like Samsung and received only a system generated reply/SMS on my e-mail and Mobile.

Now I am writing this letter directly to the Company with the hope to please change this Mobile Set (GT-S5233A) having proper software and hardware from which I am totally fed up.

Thanking You,
Yours faithfully,


D.K. Trehan,
Administrative Officer,
Zonal Manager Secretariat,
L.I.C. of India,
North-Central Zonal Office,
16/98 M.G. Road,
Kanpur.
Mobile No.[protected].