Samsung India Complaints & Reviews

I purchased a samsung mobilr phone model E250 from Ankur electronics, Chembur, Mumbai, on a genuine purchase bill .On 12/07/2009 the mobile phone, all of a sudden became dead .The very next day i took it to Vashi Services, Sec-2, Vashi, Navi Mumbai, which is a authorised samsung service centre .On the preliminary check they reported a display failure and no other reason for mobile disfunction.The service centre then sent the mobile for further check and told to collect after a week, but they returned it after 16 days, on 29/07/2009 and with a reason of water logging. Despite the mobile being in the warranty period the service centre has said that it will be repaired out of warranty, i.e. on charges.

i sandeep complient to samsung tool free no [protected] on14/7/2009 till today no body attending my complient only responce on call is part is not avilable wai for 4 days our technical deparment will call u within two hrs but nobody ring me from this dept.of samsung.complient dept always give me the informaion that our tech.dept give u the details o[censored] r complient when they will attend it

i am very upset due to poor responce of samsung service

I am Mr.VithunKumar from Banashankari, Bangalore. My samsung model no is SGH-E840..I had submitted my mobile on 4/7/2009 at Samsung mobile service station at Jayanagar, #102, 7th main, 4th block, Near Jaynagar Police station.(PROBLEM-LIQUID LOGGED & NO DISPLAY).I expected date of handset return in two weeks.But last week wen i visited the service station they told me that it wil take 3more days and they promised me that they wil call me. but i have not got my phones yet.it has been almost a month.I have tried to make calls in the regard, but they do not bother to pick up the phone

sir,
This is Dr Imran Ahmed Khan from Vivekananda Polyclinic, Lucknow.

I have purchased a samsung mobile. SGH-J700i at 20-05-09. I faced some problem with it`s woking and reported at SHREERAM Tower, lucknow. They asked me to contact at Niralanagar service center, where they deposited my set at 15-07-09 and asked me to contact at 17th of this month. then they asked for one more week, i followed but in vain, i got another due date after 10 days. I reported on 3rd aug, they called me next day. I visited today but they are saying parts are not available and it will be available after indefinite period.I am a doctor posted in ICU it is not possible for me to trace their every next date . kindly please see in to the matter and solve it with set replacement or job completion. By fixing new fake dates they are wasting my warranty period.
my work order no is WA[protected]
thanking you in anticipation.

Hi I had purchased samsung mobile(C-300)At the price of Rs.6100/-From Sound of music shop at ulhasnagar -421003, at the month of march.I got 1-Year Guarantee/Warranty.From the dealer but unfortunately within a one month this mobile had stopped charging, I rushed to samsung service center for repairing as my mobile comes under Guarantee/Warranty.That person in service center checked my cell Phone said that there is connecter problem in my handset.He said that this piece cannot repairable .Till now i m not using my mobile fone.Its a hands folded request to samsung company kindly replace my mobile with new as i didn't used my piece more then 2-months.Kindly revert. Nd the Needful.
As early as possible.

WITH respect to above subject.I purchased SAMSUNG DVD WRITTER-IDE 20X, MODEL SH-S202J S.N.P9826RBQ507539E. on date 06/09/08 from RYTHM ELECTRONICS (BARODA).
As the DVD was not working properly and as it was within a guarentee period it was sent to its AUTHORISED SERVICE CENTRE (SUPER COMPUTERS SERVICES, 5 SAMPIYA FLATS, OPP WELCOME, URMI DINESH MILL ROAD, AKOTA, VADODARA, PH[protected].It was sent to service centre on Date:01/06/09 with Work Order no: 1858 .I would like to complain that till today they are giving fake replys of the product and since it has been two months, i am not getting any good response and i am highly dissapointed, with the service and product of the company.

I have purchased Samsung Mobile S3500 on 7 June 2009 at Croma, Mumbai.
From day one it is observed that :
1. The battery life is very poor. It drains off very fast that is within 4 hours even though any usage of mobile done, the battery is completely empty within 4 hours.

2. The signal strength is very poor.

3. The phone disconnects many a times while making a call

4. I have put 4 GB memory card in the mobile. And whenever I tried to store any data in the card, I get the message that the Memory card is not found.

I contacted Samsung Service Centre at Santacruz, Mumbai. I have been told that the battery is need tobe exchanged but not available at the Service Centre currently.
I have been hearing this answer from the Service Centre perosn since last one month.

For Memory Card problem the official there told me that the software is need tobe loaded again.

Every time whenever I visit the Service Centre, I observed many customers with some or other problems with newly purchased Samsung mobiles.

My question to Samsung officials are as under:
1. How come from day one, the problems are arising in a mobile which is a brand new piece ?
2. Do you make any quality checks of your products before send them to market for sale?
3. Why the software is needed to reload agin for a new piece?
4. In case, if there is any problem in the product, why the necessary parts / accessories are not available at the Service Centre within due time?
5. Why it is taking more than a month to make available a very common part of mobile i.e. Battery?

As a customer, I am absolutely unsatisfied with the quality of Samsung product and services of the company.

My Uncle had purchased Samsung Dual D880 handset, before 6 months Now the Display Strip is corrupted. So I took to the Samsung Authorised Service center Opp. Canara Collage Mangalore . At first I got the answer saying the strip stock will be reaching mangalore within 2 days . Now It has been nearly a month passed still reciving the same answer from the service center. Service center has failed to arraange a simple strip of running model...

DEAR SIR/ MADAM,
I brought a samsung mobile(S8003) IMER No-[protected] on 27/07/2009 from Big Bazer, Ameerpet, HYDERABAD, AP-500016.
On that day i came to cuttack, orissa, and i found some manufacturing defect (adapter not working and spot on display) on my mobile.
I show my mobile in CHANNEL-4, SERVICE CENTER, CUTTACK-01, ORISSA on dated 01/08/2009.
After seeing the mobile, they told me the mobile is having manufacturing defect, and this mobile set needs to be changed completly.they kept the mobile for two days to issue the DOA.
After two day (03/08/2009) they returned the mobile set, and told me if they will issue DOA here
Then it will be a problem, so collect the DOA from hyderabad service center .
I am sending all the documents in the Attchament please go through it. And also let me know what
i have to do now.please revert the mail asap.

sir
i bough samsung microwave oven on 2002 it was used in my house very rare monthly once is too much now it is fail to start with manual time setting .auto start ok (auto timing for coffee 3 minutes) i made complained on 05.12.2008. service engineer came on 14.12.2008 and received Rs 112 including service tax
he does damage the feather touch panel and he advice me take this oven to SANVEE CUSTOMER CARE no 10, Kasthuri bai gandhi nagar, Viyasarpadi, Chennai.39. I gave my oven to the above service care, they said please wait spare not available and also said in indian agreement law we are not allow to stock any spares after three years so please wait ... iam asking every ten days by phone, they answered please wait...they won't any call to me till this date(3.8.09) finaly they said june 2009 we have no spares so please take back your oven. I ask them please give your answer with writing, they said NO till this date they don't bother about me. sir India is poor country I am the monthly salary employee and I will not accept use and throw policy please help me
thanking you
Ubaidullah

I bought a samsung refrigirator an year ago exactly and for the second time we are calling the samsung customer care persons to come and refill the gas.
Just after 6 months from the date of purchase, a person had come and refilled the gas.
Today the same issue has again cropped up. And the customer care person says that since the warranty period is done, we need to pay for the gas filling.
And also no one from Samsung...

Respected Sir/Mam

I purchased a Samsung Mobile dated on 12/01/2009.Due to some technical problem I have to submit my mobile to Samsung Service Center C/O

Durga Electronics Services,
M-3 Ground Floor, Old DLF Colony,
Sec-14, Gurgaon. Ph :[protected].

on 20/06/2009.Till date, I didn't got any response regarding my mobile. They didn't provide any sort of satisfactory answer to me nor the company also. One an half month pass-out, they just do the mentally harassment.

Sir, it's my humble request to please take a strong step, so that no such problem raise in near future.

I send the reference number ( provided by Samsung Customer Care )[protected] as well as the attached receipt which I got from the service center as a proof of my statement.

Regards,

Ashwani Kumar
( [protected] )

Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: Semi Automatic washing m/c Model WT9201EG/XTL Sr.#W0925ZC0906937R CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

A. Washing Machine

Apropos our following facsimile & Regd. A.D. we confirm the following;


On 28, 29 & 30.07.2009 Mr. Tanwer from M/s Boscos tried its level best but Complaint remains unattended.

On 30.07.2009 Mr. Karan Sobti called that a senior engineer will visit so one gentleman with Mr. Tanwer from M/s Boscos visited at 4.00 PM.

When he wanted to leave without any solution we intervened & reply was given that he will discuss with in his company.

On 30.07.2009 we received a message via SMS mobile # [protected] stating;

Quote:

Sir, our technical trainer and engg will reach ur place before 2

Unquote:

The gentlemen as per SMS visited but the problem remained unsolved.

The high headed trainer dares to tell my wife that “KEEP A PHOTOCOPY OF THE BILL” & wanted to go away.

May we ask?

1. Are we asking some thing extra ordinary from SAMSUNG?
2. How your trainer uses such words to keep a copy of the bill?
3. This proves beyond any doubt that the Model in question introduced by you in Sep. 2008 is HAVING DESIGN DEFECTS. IF NOT then
4. We shall like to see a single machine working without problem.





We await your response regarding our feed back.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)

PS. Please take a note of above and action other wise we are forced by the circumstances to approach;
1. Before Hon’ble President, Delhi State Commission,
CONSUMER DISPUTE REDRESSAL FORUM,
‘A’ Block, First Floor, Vikas Bhawan,
I.P. Estate,
NEW DELHI –110 002

With a complaint under CONSUMER PROTECTION ACT 1986, that HOW a multi national S. Korea company is producing defective goods & cheating INDIAN CITIZENS.

2. Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011










Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA


“SUB KA MALLIK EAK – SHIRDI KE SAI BABA”
YACHT Internationale

{ PROFESSIONAL MARKETING, ENGG. CONSULTANTS, IMPORTERS & EXPORTERS } MOTTO: CUSTOMERS’S SATISFACTION
TEL. ( VOICE ) #: +[protected] FACSIMILLE #: +[protected] / 552 1285 TELEFAX – PANIPAT[protected]
E mail : _ [protected]@gmail.com [protected]@hathway.com
Via Facsimile[protected]/19 Regd. A.D. 7/27/2009 6:12 PM

KIND ATTN: Mr. Jung Soo Shin, President and CEO of Samsung South West Asia Operations and President & CEO of Samsung India Electronics Ltd.
Mr. Yoon-Woo Lee, Vice Chairman

SAMSUNG INDIA ELECTRONICS LTD. NEW DELHI.
7th & 8th Floor, IFCI Tower, 61, Nehru Place, New Delhi-110019

SUB: CONSUMABLE PRODUCTS AND THE TREATMENT GIVEN TO CONSUMER BY YOUR COLLEGUES.
Dear Sir / Sirs,

We purchased the following;

B. Washing Machine

Vide invoice # 1970 dtd.[protected]Next Retail Vikaspuri, New Delhi)
We regret to say that your after sale service is useless. In this connection BP. No. [protected] was created on 24.5.2009.

As nobody attended the defect we called on;

27.06.2009 M/S. Sarita, Manish, Pratibha, Pushpinder & Nisha.

On 25.07.2009 #[protected] M/s. Manmohan, Sunny, Abhishek ……………..Complaint not attended

On 26.07.2009 #[protected] M/s. Sidharth, Abhinav …………………………...⇄ not attended

On 28.07.2009 #[protected] M/s. Nitu, ……, & Abhishek……..………………...Com...⇄ not attended

Seeing all this we felt like to inform you before placing the facts in Distt. Forum, Janakpuri under the Consumer Protection Act 1986.

This proves beyond any doubt that your company is not pushing substandard products but also poor service provider.



C. Air Conditioners

Apart from above we purchased two (2) air conditioners vide invoice # 0022494 dtd. 28.06.2009

(Next Retail Vikaspuri, New Delhi)

Thank god that we purchased only two from your company out of five (5)

We had to struggle for more than 20 days to get the defective grill attended.


May we know?
1. Is this the S. Korean standards?
2. Is there no body in the company to think for the customer?
3. Is your area service manager in hand in glove with your franchisee M/s. Boscos?
4. Is he so irresponsible guy?
5. Have we committed a crime in going for your product?


We await your response regarding quality of products and poorest after sale service.




For YACHT Internationale
Er. GOPAL K. SAHI, B. Tech. 1971
(Ex. GM M&M Dir. Hero Group)



































Associates: AaSAHI Services:-REP M/s. SINEXIMCO PTE. LTD. SINGAPORE; M/s. HITEXIN CO., LTD. THAILAND;
M/s. NAMSUNG CO. LTD. S.KOREA; M/s. M/s. JUNG WON CORP. S.KOREA; M/s. T.K. INTERNATIONAL S.KOREA; M/s. PANCOMETEX IND. Co. LTD. TAIWAN. R.O.C.
MAHINDRA APARTMENTS, FLAT #: A-403, VIKASPURI, NEW DELHI 110 018 INDIA

I bought a 1.5 ton split AC from your dealers Kings Electricals in Panvel approximatelt fourteen months ago. They installed the unit, which was never tested by the installation crew, since there was ;oad shedding. They did not return the next day or any day after that. When I tried to put the AC on after two days. It would not work. In fact the compressor became cold and full of ice, whereas the blower was throwing hot air. My complaints fell on deaf years. Calling on the dealers personally brought about an inspection. This was after one month or more. They informed me that the compressor did not work and so that was replaced. So was the remote control which too was not in order. The AC worked after that. My visits to this location (Farm House 16 km from Panvel) are infrequent and collectively the AC has worked for about 250 hours. Since the last month it has stopped cooling and my complaints to "kings" has brought me nothing but grief. I have been calling your Gurgaon/Delhi number. After getting through, I made a complaint and was given a No. [protected]. This was on the 19th July. So far no one has bothered to see the machine. Again contacting Kings, I was given your "local" persons contact. MR Gajanan at [protected]. He refused to come on the phone and I spoke to a giggling girl who promised to call me back in fifteen minutes. That was 12 hours ago. Gajanan has no time. I got through to your Delhi no after hanging on for one hour. I spoke to one "Nayan" and was given the same complaint no. as mentioned earlier. Nayan promised that the local man would call me to fix a time within half an hour. That was six hours ago.
WHAT DO YOU EXPECT ME TO DO? I AM A SENIOR SENIOR CITIZEN AND GETTING A RAW DEAL FROM SAMSUNG WHO ARE NOT BOTHERED ABOUT CLIENTS.

how to install java application in samsung star GT-S5233A.

Please Solve this problem..and reply me..

Rohan Master.

I purchased a handsfree from Mobile store Mobile Store at Essar Telecom Retail Ltd. B1 Immer Circle Opp Hotel Marina new Delhi . I think I am being charged more for the same.

I just purchase a Samsung Handsfree but the invoice shows:
1.[protected] Handsfree motorola V3i IMEI Rs. 300
2.[protected] Entry L3 IMEI Rs. 247.19

I just purchased a Samsung handsfree and I am being charged for two products or whatsoever.

Details:
Date : 31/07/2009
Invoice : DEL / 01159/00001/0896
ASSOCIATE : AMIT KR SINGH

I had given my samsung handycam- model VP- DC 175 WI/XTL, Sl. no. AC516VKP70017R for repair as it had some fault in booting the system and some DVDs couldnot be finalized in the system. It was given at Tejas Services, Samsung services centre, #509/2, BK street, Devraj Mohalla, Mysore-570024, PHONE[protected], on 25/3/09. It was given along with its accessories battery(no. 07070706H) and adopter. The handycam was sent to Bangalore and the complaint was addressed and it cameback after a month. However when it was returned the battery was misplaced. The head of the service centre Mr. Amarish promised that he will find and return it. However even after 1 month he couldnot trace it. After prolonged pestering he promised he will reimburse the money if I buy the battery from outside market. Unfortunately being in a authorised Samsung sales centre he could buy a spare battery. I bought from a nearby electronic shop and produced the bill to him. However the amount was exhorbitant compared to the company cost. (Rs.650v/s 1800) Hence he refused to reimburse, and he said he will get it from the company. even after 6 months he has not even bother to call me and tell me what is the position.I herewith enclose the costomer copy of complaint voucher which the service centre is supposed to take back when the product is delivered in a satisfactory condition.
I greatly regret the callous attittude of the authorised service centre and i want it to be adressed immediately. For me buying a another battery for rs. 600 is not the problem but the problem to be addressed and customer should be given respect.

I am adoctor by profession.purchased samsung split A.c machine in June 2005 AT CHANDRA Traders, Velachery .chennai, 42.Next day after installation i.e exactly after 3 hrs o[censored]sage by night 10 pm water started pouring from the machine while the machine was working.after repeated complaints company people came after 1 day . they could not rectify the faulthence removed the machine

they installed a new machine by july 2005.Proper regular serving was done .On 7th December 2006 a chill winter day by around 4 PM while all o[censored]s are away at work my elder daughter who was sleeping in the room suddenly woke due to the heat saw the whole A.c machine ( in Door unit) on fire came running out alerting everybody
By the time the fire service people came they were able to save my elderly auntsbut couldnot save many of my documets & our dresses .we were on middle the street if not for my friends.
samsung people came the next day, saw the damage & told us that they want to sent the burnt machine for examination.In our confused state of mind we allowed them to take the machine.

After 3 days they said they will pay Rs. 35, 000 for repainting works & a new machine.we were more preoccupied in renewing process & getting back our documentshence didnot consider about this
After 1 or 2 months they paid for the repair work of the house & took the expense bill.

They gave one A.C machine in somewhere in JAN 2008 with old out door unit straight from the godown. I refused to take the unit so another outdoor unit was given. this was also an old one werename of that customer was written.after my refusal some senior person came . He inspected the units took them back.He provided a new indoor unit new model & a new old model outdoor unit.when i asked he said both are combatible. in this process we lost some months of time .

Finally I accepted what they gave 7 when asked for the warranty card etc. they said they will give the documents but so far not given.Meanwhile because of my profession icould not concentrateon thi problem as whenever i called the company personeach time i have to spend
minimum of 45 min starting the story from the begining.Also the contact person either changes the phonenumber or left the job.

at last I could get them installed the machine in December 2008.By May i called for the first service as but they put a condition that i should the service charge and didnot accept my explanation that this was a first service after inatallation.That time my husband's friend who was working in Income tax dept sustained burns & carbon monoxide poisoning while sleeping due to split A.c machine problem including her 18 months old child . Same time my A.C machine thermostat was not working.Even if you set the temperature at 20 *C the temerature will not go down below 24*C & outdoor unit stops.Again restarts after 25*C .
Immediately i called for the servicing in june 2009. After repeated calls they came Alfa Refrigeration company on 20th june 2009 & asked to pay an advance of RS 400/

we paid it .Nobody came for nearly 1 week . I made literally 20 phone calls everyday to the customer care service.After 2 days the servicing people came . they said that dust accumalted in both units & took away After 5 days returned the units & collected the rest RS. 850.i.e by 2 / 7 / 2009


since 28 / 7 /2009 within a span 3 weeks again same problem recurred. The machine outdoor unit automatically switches off at 24*C as before.today again the complaint was lodged .
Two servicing persons came by evening & one person went out & checked the outdoor unit.he said the dust has accumalated in the indoor unit & needs servicing.also he said they will charge for the service.
when i asked him how it is possible that so must dust will accumalate within a span of 3 weekshe didnot give a proper reply & asked me to call the superiors.

when i switched on the A.C By 9 pm today water startes to pour out after 15 minutes from the A.C machine.I am sure the person who went the unit must have done something so the condensed water flows back.Rightnow i donot know what to do, Whom to contact in samsung who is respinsible .
This A.c. makes me sleepless with nightmares.


KIndly guide me what next step i should take

I am writing this mail with absolutely no hope of getting any responce from the company.

At the out set I must admit that I am a biggest fool in the entire world to have chosen SAMSUNG split A/c for my house when the other better products of more reliable Companies were available.

I placed an order with M/s Aalap Electronics, Charkop on Sunday 19th July2009. The dealer assured me that the A/c will be despatched to my residence on monday 20th July and will be fitted the same day. He demanded Rs. 25, 500/- which was promptly paid to him in cash. I had taken leave from office to ensure that the house is open when the A/c is delivered. No body turned up on that day. I only received assurances from Mr. Wagle that the person has lkeft with the A/c and will be fitted by the evening.The next day also he did not deliver the a/c. he delivered the a/c only after 4th day i.e on 23rd July after persistant follow up. After falling to his feet (as I had paid the amount for the same)he finally fitted the same on Saturday i.e on 7th day. He did not give any bill nor warranty card but the user's manual. Since he did not give me the bill I have a serious doubt that he is a bogus Dealer supplying duplicate A/c machines.

The A/c worked for total 3 hours in 2 days after installation.It stopped giving the cooling effect. the next dat the complaint was registered with the service centre under Complaint no[protected]. Mr. Suresh promptly registered the complaint and assured that the emgineer will come to attend the complaint by evening. As per the your Company' s policy, no body turned up. The customer care centre was again contacted the next day.This time Mr.Aman, who said the engineer will set the machine right by evening. Again no body turned up. In the evening I talked to Swapna who as per your company policy politely re registered the complaint again and finally a person turned up. He checked the machine and diagnosed that said the PCB has died. It took one full day for him to get the PCB form your service centre in Mahim which id 7 KM away from my residence in Mumbai. The next day he fitted the PCB and found that the GAS has leaked. He today morning came again to my residence left the machine on and went to get the GAS. Till evening he did not come.Is it that you should fill the GAS every 4 hours of working ? If that is so why not fill CNG or LPG in place once for all?

When I enquired with your service centre at Mahim over phone, by doubt about the dealer was confirmed. the person over there said that theA/c has not been fitted by the authorised representative. I am extremely sorry to purchase the so called SAMSUNG A/c.Tomorrow at 12.00 noon I have organised the funeral of the A/c for its premature death.I request all the Company officials in India & Abroad to attend the same. The guest of Honour will be off course non other than Mr. Wagle of Aalap Electronics who has successfully sold the duplicate A/c.


I have now taken an oath not to purchase any SAMSUNG product in life and will never recommend the same to anybody


This mail is not with an intention for you to depute a person for repairs/ replacement but for my satisfaction. I know for sure that there will any cognisence taken to this mail.Because SAMSUNG has rhino's skin.

I had bought one Samsung Mobile Model SGH-J700 on 27.08.08 which suddently stopped while talking within 10 days of purchase. I had given the set for servicing to their servicing centre M/s. Shree Balaji Cellulars, 281/C. N.S.C.Bose Road, Kolkata-700047. After about 21 days they have returned me the set but the complaint of being being swithced off suddently remained as it is. I had to submit the hand set to them for at least 8-9 times but the problem could not resolved and ultimately M/s. Samsung India Electronics Pvt. Ltd., replaced the set with SGH-L700 at a payment of Rs. 2200.00 on 03.04.2009. This set was also became DEAD on 23.06.2009, within 2 and half month. I again rushed to the same service centre and deposited the phone but till date I have neither received the repired set nor the replacement. As per service centre persons advice I had contacted Mr. Rahman of M/s. Samsung India Electronics Pvt. Ltd., on 01.06.2009 ( and since then contineously ollowing up) who initially assured me the give me the set back and later told that they will replace me the set again but did not mention any time period. Finally today I had visited their service centre for giving a complaint in writing but their service centre persons had refused to accept the letter. I have therefore posted the letter by Registered A/D. to them with a copy to Samsung India Electronics Pvt. Ltd. Kolkata office. I have requested them to return me the money since now I am sick and tired of the services of Samsung.