Samsung India Complaints & Reviews

I had ourchase samsung laptop on 13/7/2013 with Smart duos offer. In this offer samsung provide galaxy tab 2 with discount of Rs 7000. I submitted all the details required by them and also called customer service about my status of offer. Customer reps told me dont worry you will get your offer very soon but after 1 month I got email saying that your are not valid to get this offer because your laptop S/N is in correct. I wrote the S/N which is written on laptop box and I have take the photo of laptop box displaying S/N. I think samsung is cheating customer. They are providing different S/N on box and at back side of laptop. They don't instruction to customer which S/N is right. They do this just to cheat customer. Please don't buy samsung laptop they are just cheating customer. If you have any doubt please call me before buy on [protected]

I have Samsung chat 3222 (C3222) there are 3 complaints.. 1) everytime i want to download any application.. it first show "downloading" and then "cancelling" and sometimes shows "download jar invalid. 2) sometimes it restarts automatically even many times a day. 3) recently encountered a new problem that i can't connect it to personal computer using USB port or bluetooth. Please solve my problems as soon as possible. Please tell me the way how can i repair it? or the address of place/service point for repairing.

I bought washing machine on 8th Aug 2013,few days after around 20th few coins inadvertantly went inside drum plates thereby producing loud noice ...called serv helpline and first sent a servman without proper knowledge of it argued no coins inside it is vibration of metal stand etc. ..later on my compulsion took two coins finised his job without verifying a final touch...next day same problem came contacted helpline sent another serv.man he also finally traced one coin...asked me to contact helpline complaint when it occurs...I did so next day No one came I had been to Madurai for 4 days again on retun to chennai i made another complaint...first they said one serv engr will come but next day also they didnot come...later when I contacted they said senior engr will come two or three days after that is on monday 2nd of Sep...these way dodged me to a boring session I dont know when the will come to save me and my machine such aprompt service we can expect from samsung.my complaint No aleady with them registered as [protected] my ph[protected].........................pl call me

I had purchased a samsung 46FHD46D6600 smart LED 3d TV at Rs.1.25 lakh in 2011. The TV's dispaly panel got damaged last month as per samsung technician, a service request was made to replace the display panel vide ref no.[protected] on 23/07/2013, after ten number of followup to smasung call center local service center, Samsung yet tom respond. I am surprised to see the service capability challenge of samsung claiming to be India's top selling electronics manufacturer.

I may be contacted at [protected]@mail.com, to avoid legal claim.

Date: 30.08.2013 Dear Sir, I have bought a new Samsung Galaxy Note II mobile phone on 12.11.2012 (within the warranty period as per the Company’s Warranty Scheme) for Rs.36400.00/-. On 13.08.2013 while I was working on the said phone, it suddenly got hanged up, so I tried to switch it off and restart again, however, it did not switch off either and I have to take out the battery for the same. After replacing the battery when I switched it on again, it still did not switch on, instead, it showed the message “FIRMWARE UPGRADE ENCOUNTERED AN ISSUE. PLEASE SELECT RECOVERY MODE IN KIES AND TRY AGAIN.” On reading the above message I thought it proper to take the handset to an authorized Samsung Service Centre the very next day i.e.14.08.2013. On reaching the authorized Samsung Service Centre at Aegiss Infotech, UG-26 A, Somdutt Chamber-1, New Delhi-110066, I told them the problem and they assured me that it seems a software issue and they will fix it in about 1 hour and asked me to wait in the waiting lounge. However, after an hour they told me that the issue seems to be one of the hardware or probably motherboard and as I have shown the handset to some unauthorized dealer outside, I am no longer entitled to Warranty Cover as per company’s policy and will have to pay Rs. 8,000/- for repair of an in-warranty handset. I told them that it is physically not possible for me to take the handset to some unauthorized dealer outside as it was just last night that my handset stopped working and I have brought it to the Samsung service center the very subsequent day. Besides, it is beyond comprehension that I will take the handset to some unauthorized dealer outside when I very well know that my handset is in warranty and Samsung company and/or its authorized service center is the best forum to show my handset for any problem(s). Moreover, no plausible explanation was provided by the company’s service center as to on what basis are they claiming that I have shown the handset to some outside dealer when there is no indication of the same, whatsoever; the seal of the phone is intact nor is there any tampering with the handset. From the abovesaid conduct of the company’s service center, it is patently clear that in order to escape their liability of repairing/replacing my handset and/or any component thereof as my handset is within the warranty period of one year, they are blaming me of violating the company’s warranty cover policy and take my in-warranty handset out of the said cover. The Company has misled, mistreated and harassed me by not providing me with the warranty cover and blaming me of violation of company’s warranty cover policy on vague and implausible grounds when fact of the matter is that my handset is very well within the warranty period and there has been no violation of any condition of the warranty cover policy of the company, whatsoever, on my part. I heard from someone that I could write my complaint here and I would be assisted so I am writing this in anticipation of a quick response. I want a complete replacement of the handset because the motherboard of the handset has gone awry in just a period of few months which makes it apparent that there is a manufacturing defect in the handset. The said problems have resulted in pecuniary losses apart from causing inconvenience to me. I also have clientèle abroad and need to be constantly in touch with them through phone/SMSes/e-mail. I am an Advocate practicing in the Supreme Court and Delhi High Court, and I am suffering immensely on account of all the above stated problems. I am bonafide consumer and my handset is under warranty. I am going to personally take up the matter to Court if not assisted and would ensure that bonafide consumers are not cheated by either Samsung or its authorized service centers by selling defective handsets and causing so much inconvenience to the consumers. A. Faraz Khan Advocate, 11-B, Mathura Road, Jungpura, New Delhi-14. Mobile No. [protected].

I had complained about faulty noise coming from my Tv on 24.08.2013. complaint no.[protected]. I got call from your engineer on 26.08.2013 for the same. He told me that this is common problem in this Tv & asked for model no of my Tv so that he can come with the new speaker. As I was in office at that time, I called your service centre next day. I was told that engineer was on field that time & will call you afterwords. Till date your engineer has not called me & my complaint is still unattended. I called your service centre today just now & was shocked to hear that my complaint is closed without informing me for that my address is changed. This is very rediculous on your part. Please look into the matter & solve my complaint immediately. Sameer Malandkar, mob no.[protected]. 29.08.2013.

I ordered a smartphone Samsung Galaxy mega 5.8 from Tradus.com on 21st Aug 2013. The seller was "supercamdeals". The product delivery was quick, so got the product in hand on 24th Aug. The box was sealed and upon operating the phone i found out the very first time that the ear speaker was not working. Only on putting the phone in loudspeaker I was able to hear the other person. When I demanded the seller for replacement of this defected piece, he refuesed to do so and insisted that he would service the product for me from samsung. I paid 21176 for this defect product and he wants me to give it for repair. I immediately rushed to the samsung service center on 26th Aug with the bills for claiming replacement. Since i was quick in reaching the service center after the purchase of the product, I got to know that i can apply for DOA upon which i will get a replacement of the product. I was atleast happy that I will get the DOA approval and upon producing that to the seller he will give me a new product. The disaster came on 26th evening from samsung that DOA cannot be done for this product as the product was an already used product that had a sim in it on May 2013. I fought with them stating that the piece appeared to be new and sealed but they insisted that they had their details on their server. I insisted to get the sim details or DOA from samsung. They said they will get back to me in 3 days but till now I am yet to get an update and they are not helpful. Everytime I call them they say reply is awaited from their Delhi head office. I just want to know incase the DOA is rejected stating that phone was used in May 2013, how can I sue the seller "Supercamdeals" who has given me a defected used product for a whopping price of 21k. I dont know what to do as I stand here cheated. Below are the contact numbers of the cheats: Tradus Order id : 10510230 Supercamdeals phone number : +91 [protected] Samsung Service center (Ambattur) :[protected] Samsung service center Bill number : [protected] Product : Samsung Galaxy mega 5.8 duos IMEI NUmber (dual sim) - 356899/05/041839/6 and 356900/05/041839/2 Tradus is a bogus site that allows cheap sellers like supercamdeals to make profit by selling used/defect products. Samsung on the other hand provides poor service to its customers. Please help recover my money or the genuine product.

I have purchased the Samsung galaxy tab 2 device back in July 2012. In Mac 2013 the device could not power up. I sent it for repair at the Authorized Samsung dealer in Gardens Midvalley. They say the motherboard has failed and got it repaired/changed. After a few month now in August 2013, the same issue happened where I can't start up the device. Sent it again for repair in the same center and they sat the motherboard again has failed. This time I'm no longer covered by the warranty since it ended 1 month ago. They told me it s gonna host me me 550 to get it fixed. I'm not willing to pay and called Samsung service center to lodge a complain on the quality of their product. They told me the motherboard condition could be caused by the usage. This is totally unacceptable to me. How can s device motherboard fail due to internet browsing??? They told me they can 'try' to apply for a discount for me to fix the issue but there a no avenue for me to lodge any complain. I'm totally dissatisfied with the quality of the Samsung product and how they re not willing to take full responsibility for their product defect.

I Purchased Galaxy Note2 (Order No : 1155636) under smart upgrade offer using HDFC BANK CREDIT card from Samsung India e store I returned my old phone and they told refund will be done in 1 month. Last month i reached the customer care and they said they i will be refund on august 16 but stil it was not refunded. My Order is 1155636

Name : JOSEPH MV Mob: [protected] E-Mail: [protected]@rediffmail.com Product: SAMSUNG KARISMA Washing Machine Semi-Automatic Single tub. Year of Purchase : 2002 at CHANDRAPUR MAHARASHTRA Model No : WS7500A31G/XTL Sl No. : 0007590T200113 Problem: Washing Drum broken. I had reported the problem to the Service provider at Chandrapur (MS) 2 months back. After 1 month he attended the breakdown are report that the Drum is broken and needs change with new one. But till date he has not do anything. Your kind attention is awaited. Thanking You, Yours Faithfully, MV JOSEPH

Name : MV Joseph Mob: [protected] E-Mail: [protected]@rediffmail.com Product : SAMSUNG KARISMA Washing Machine Semi-Authomatic SIngle Tub. Year of Purchase : 2002, From Chandrapur, Maharashtra. Model : WS7500A31G/XTL Sl No: 0007590T200113 Problem : Washing Drum broken and needs replacement. I had reported the problem to the service engineer at Chandrapur(MS) 2 months back. After 1 month he attended and report that the drum broken and needs replacement. But till date he has not do anything. Your kind attention is awaited. Thanking you, Yours faithfully, MV JOSEPH

Harrasment of Samsung service station 15 days back I got Samsung Grand, I was very happy to get a good cellphone from Samsung, just in 15 days the power button of the device became very hard to press. My wife went to the service station located near Borivali weststation. First of all She had to stand in que for about 30 min and as it was end of their working hours I.e 7.00 pm, they were asking to leave, when she told them that she came before the working hours they took my mobile and asked to pay RS.110 to get the mobile checked, she informed them that it's under warranty and the power button is hard to press they still insisted to pay RS.110. After taking the payment they opened the mobile and sprayed some liquid on the board and said that it's a water logging issue and it cannot be repaired she informed that the mobile is working properly the issue is just with the power button they asked to pay 7500 to change the motherboard. She asked them to give the mobile back and after they closed the mobile it's not powering on at all. This is really ridiculous and disgusting that they opened the mobile and made it useless for further use. I think that this is just a matter o[censored]ntrained technician sitting at the service station. They dont even know the meaning of LCI ( Liquid Contact identifier ), I am just complaining here in Facebook to see if Samsung guys can really help me fix the issue My first question is why am I being charged if the mobile is under warranty. My second question is that why did they made the mobile useless and closing and opening it. I would just like to say that if there is any water logging issue the mobile should not turn on and if it will turn on it will have a issue in display or touch and would not make the power button hard to press. I am attaching the invoice copy also for the amount I have charged with the untrained technicians. I hereby request you to kindly change the handset or else I would go beyond my limits to post regularly on Facebook and twitter about your brand attitude of not looking into consumers issue. This is really not acceptable and should also be taken care by consumer court and other blogs.

Hi,

Thanks for your representative Neetu Singh's reply against my mail Dt. 25th Aug,2013 and visit of your technician.

I am not satisfied with the kind of response/ reply I am getting from the company.

Even after my request through mail no visit of any Sr. Engineer to ensure that the problems which are coming in the machine, one after other will not arise in future.

With ref. to my earlier mail, It is again to recap that four - five months back also a technician had visited and checked the machine and repaired it.

And again new problem arise.

On the basis of previous bitter experience I do not have any trust on the kind of technicians representing SAMSUNG.

As a consumer why I bare with the problematic machine which is having problem after every 2-3 months.

I had spent to buy expensive washing machine of a brand like 'SAMSUNG' to get value for money and not to get involve in recurring expenses within 3 yrs from purchase.

Who will take guarantee that the machine will give quality/ error-free service and will not repeat another issue in next 2-3 months, if the actual problem is the quality problem of the product.

Kindly arrange to resolve my issue as early as possible.

Regards

Alok Anand

I am writing this complaint to convey to anybody intending to buy a Samsung refrigerator NOT TO buy it to save you years and years of pain. Especially in Bangalore, the Samsung service centres take the customers for a ride and dupe them giving very flimsy reasons. I shall give you one example. This is the gas recharge scam. your refrigerator would need a gas recharge every 2-3 years and you would be charged around Rs 2000/- every time. They on purpose do not do a good job on recharging so that they have a continuous flow of recharging money. I have spoken to many Samsung owners and other brands owners and the Samsung refrigerator service is the worst !!! One of the reasons given for this frequent recharge is that Bangalore has lot of drains and areas around the drains are more prone to gas leakage !!! Can you believe it !!!And you cannot even escalate this to anybody in Samsung because they know they have a product and service. The service especially is worse than government offices. Again warning you all. PLEASE DO NOT PURCHASE SAMSUNG REFRIGERATORS. Prefer LG or Godrej.

I want to share the uncalled behaviour of the staff of Samsung Smartphone Cafe, Continental agencies, Sector 11, Panchkula, Haryana.

We went to the center to get a screen gaurd of grand quattro which we recently bought online from samsung estore. The person showed us a samsung screengaurd which according to him was of 300INR. Initially we thought it to be on higher side but as it was Samsung product so we thought of going with it as we have the faith with samsung products. After everything done, when we asked for bill for the same, the attendent simply refused. The reason he gave us was that its a small product so samsung does not authorize us to provide bill for the same. When we inquired more then the second excuse they gave us that for a product less then 1000 INR they are not bound to provide any bill. When we informed them that according to government rules, they ll have to give bill reciept even for a product of Re 1. Listening to which he took cell from us and removed the screencover saying, we don't want to sell it to you and we better try somewhere else. I was completely shocked with this. When I told them that I am going to raise this issue with your higher authorities, he simply replied, Do what you want to do, We don't care.
I have been using several samsung products from cellphone to home appliances etc and never had such an experience while dealing with any of your representatives. I recommend that a strict action be taken against them as not providing bill is not only wrong but also illegal according to law.

Hello , I am Pardeep Nandal . I have purchased galaxy s4 last month and i did'nt got its cover with it . when the company sent it to me via DTDC courier they did'nt deliverd it to my address and returned back to the company . So its a humble request to you that please resend the cover so that i can personally receive it from the courier service office . (Order no. 49D-33860) Thank you

SAMSUNG’s ONSITE WARRANTY... i wonder if its of any use.. Its been more than 3 weeks, and I am running to market to get printouts even after having a samsung laser printer copier scanner at home. I have called them at least 10 times, sent several emails. No one arrives from samsung to repair it even after getting a ticket assisnged to arrange for someone's visit to check printer and repair/replace, as the paper is not feeding and no printouts. Samsung's inefficient customer care made me call them again and again and once I got to speak to a technician (else everytime they gave excuse that all techies are busy, u will get a call back).. I am not sure what to do with this machine now as samsung doesn't seem to honour warranty. s/n: Z6zzb8kc6e01v1 model: SCX-3401 date of purchase 16 nov 2012

I bought a SAMSUNG 32 inch LED TV (UA32D5000) in April 2012 from delhi. It worked fine for 15 months only. One day suddenly it started showing vertical line on screen. When contacted to the SAMSUNG service they checked and informed that Panel has gone bad and would have to be replaced. The cost of replacement is rs 16000 with just one month warranty. Service guy told that this a very usual problem with LEDs. I do not know what to do. I am not willing to spend 16000 again for something which may break again. Avoid Samsung TVs. Not worth. If buying buy with extended warranty.

Hello Sir/Mam,

I went to Samsung Service station "Maa Vaishnavi Servces,Vikas Marg,Delhi-110092" for my samsung phone repair on date 19th Aug 2013.
The executive has kept my phone and asked me to come for 3 days, When i went to take my phone after 3 days i checked my phone has still problem.
The executive told me that they were not able to fix the problem.

They guys asked for the services charges and taken Rs 113 from me as service. When i asked for bill they refused,but i taken my bill.

I want to know for 3days you kept my phone and was not able to fix the problem they why you taken service charges.

My Bill No is : Book No : 07 CR No : 334.

Please do the needfull.

thanks
Rajeev Pandey

Samsung Service Centre and Samsung Support Team Sitting on CEO Desk is a big Fraud. My handset was having the problem of Wifi not getting on and Battery discharging very soon. Due to which i handed over the handset to M/S Service Point on 25-July-2013 and they after re installing software said battery and motherboard needs to be replaced which will be done soon and i handed over set to them which on asking on 27-July-2013 returned me by saying that hardware will arrive on 3-4 August and they will give me a call back. i waited till 17-July-2013 and on 17-July-2013 when i asked service center they said hardware is not arrived i handed over handset to them and i was asked to check back by Monday by Centre head. Even i registered a complaint in CEO Office of Samsung regarding the same but they just send the email they they asked service centre and handset will be available on next day but nothing happens. Till Today 24-August-2013 i.e. a month passed away nothing is done and i wasted Rs 20,800 on a bull company.