[Resolved]  Samsung / Mobile Phone — SERVICE RELATED DURING WARRANTY

Address:

North 24 Parganas, West Bengal

I have purchased one mobile phone model no GT-B7722 QKUINU ,with s/n [protected] manufactured by Samsung Electronics Vietnam co., Ltd, Imported and marketed by Samsung India Electronics Pvt. Ltd. on 01/08/2011 from Eastern Logica Infoway Ltd EMALL showroom, kolkata vide tax invoice no EL12/S1116. I faced a critical problem in my hand set which is as while making or receiving any call the flashlight start lighting automatically, for this some time I have faced a horrible situation in public places people seems I am taking photograph of them. Any way I have given the set for servicing and rectifying my set's problem in a Samsung Service Center S.M. Services 134//R/1, NETAJI COLONY,BESIDE KOLKATA 700090 on 18.06.2012.
My service request number is Bill No [protected] warranty status under FULL WARRANTY. During handing over my hand set to them I have requested them to provide me a standby set because they did not confirmed me how long it will take time to servicing. But they did not provide me the stand by due to the unavailability of the same. While not getting any feedback from the service center and service center no [protected],[protected],[protected] I write an email to support.[protected]@samsung.com stating my detail problem and request them to inform me the status of my issue and for servicing I can effort maximum 4days. On 23.06.2012 they reply to my mail stating that they will provide me a standby set and get back to me as soon as possible, but not yet informed me about my main issue regarding servicing me hand set. Then I collected the stand by set from them to show honor to their offer. My set was having feature of Dual sim active and video calling facility and I made too much of video call for my profession, the stand by set was not equivalent in features with my set, no video calling nor dual sim supporting system. So again I mailed support.[protected]@samsung.com and marked c.c to'rajiv.[protected]@samsung.com'; 'myeong.[protected]@samsung.com' and request them to informed my about the status of my service request on 25.06.2012 but as on date I did not get any positive feedback/mail from them stating a clear scenario regarding my issue. Mean while they called me from the telephone number +[protected] on 25.06.2012 and I called them on 27.06.2012 to the C.C. number [protected] but resulting to know any update to my issue. meanwhile 10 days passed out and now I am facing a huge problem which I can't explain.

Is there any way to know about my service request status from samsung or any Govt. dept who can forced them to do while the product they have sold under Full warranty period for me because I feel totally helpless.


Please advice the kind necessary procedure to be follow.


manoj kumar panja

+[protected]