[Resolved]  Samsung Mobile SGH J600 — Samsung mobile - poor customer service at Bangalore

Samsung mobile J 600 — Poor response from service centre

Sir,
Recently purchased mobile was out of order i.e there is no switch on and switch off (Hanging). It was given to serfvice centre on 06.03.2008. Till date 23.03.2008 I have not received back my mobile (Model J 600) with rectification. They have not supplied stand by set even then they knew it would take more than 15 days. But last week on 21.03.08 I went to service centre their response is very poor. They could not tell when it will be ready.
Kindly look into the matter and the action may be intimated to my e-mail address.

Samsung Mobile J-600 — Worst service of Samsung

I have bought above stated mobile on 9th November, 2007, since than this phone having so many problems some time this handset get hanged sometime outgoing barred than we have reboot the phone. Now, it ear mic get damaged, once i have submnitted it to service centre at Moti Nagar they did something and said now there will be no problem but after one day same problem occurred. Its very difficult to go with such a service and moreover nobody is picking-up the phone at their service centre.

Pls help us!!!


Naveen
[protected]

SAMSUNG ELECTRONICS/SGH-J600 — MOBILE PHONE , Make : SAMSUNG

Sir,



With reference to the subject mentioned above, I had purchased mobile Make: Samsung from the dealer shop namely ‘Mobile Choice’ S.B.4 Tower B Kunj Plaza Tel No.[protected] in Vadodara on 11/3/2008.

Within 2 and ½ month o[censored]sage, the operation of the same found inconsistent however it could satisfactorily work for 1 and ½ months. Also the surface of the battery became rough with some scars within this period. Later on the display became blanked with many times the phone restarted on its own especially when sliding operation was made. The display of ‘FUNclub’ and then ‘Please wait…..’ was observed. I went to the dealer saying thereby the phone operation is inconsistent. He saw the phone where ‘charging … ’ display was also observed when he connected battery charger to the phone. But phone was not getting ON due to its inconsistent operation. After his advice the same was submitted to the ‘SAMSUNG SERVICE’ repair centre phone no. given below.



‘SAMSUNG SERVICE;

Phone no.[protected] Opp. Varaimata Temple, Jetalpur Road. Vadodara . Gujarat INDIA. However address on customer copy is different.

Work Order No.WA[protected] Date : 11/06/08.



Mobile Owner: Ms. Nina Shah. Contact no:[protected].

Product details.

Mobile Model No. SAMSUNG SGH-J600

Battery : LC1Q1255514-g

IMEI: *359777/01/330102/3*



A day after submitting the same, I was told that circuit is burnt may be due to reverse connection of battery charger or may be due to overcharging. And the repairing charge will be payable as it is case of ‘fire’. Such words to an Engineer who is owner of Mobile phone seems to be surprised.

The matter is very serious when complete responsibility is thrown on customer shoulder rather than to check the quality of the product. An Electronics engineer just cannot mishandle the mobile. I am definitely not ready to pay the repairing charge as whole matter pertains to quality of the product rather than mishandling the device and also not to take trial to go to another repair centre to allow experiments on the sold product.

Concluding the same, I will definitely purchase the mobile of some very quality conscious and of popular brand with consistent reliable operation and donate my mobile to the SAMSUNG Company for improving the quality of the product.

Expecting to look into the matter seriously and for the affirmative reply/ cooperation in the said matter at the earliest if possible.





Thanking You



With Regards



Ms. Nina Shah.

Engineer – EMI/EMC Section

Electrical Research & Development Association—ERDA

Vadodara

Contact no.
[protected] Ext: 291

(0265) 3048016

Samsung J-600 mobile — J600 hangs frequently

I have purchased above set at Subhiksha in Indiranagar Bangalore on 17/04/08. Since beginning it has the problem of hanging(all the features work except incoming and outgoing calls). I gave it to Samsung service centre(Cell solution, Domlur, Bangalore) once on 03/06/08 and again on 17/06/08 as the problem appeared again. Unfortunately the problem is still there even after second attempt.

Now I dont want to give it again for service because I feel that Samsung is unable to findout the problem.

I have a feeling that I spent money for buying the problem. I have only one thing to tell you at this point - Please arrange to replace this set if you are genuinely interested in customer satisfaction.

I am looking forward to your kind gesture at the earliest.

Best regards

Ravi Heggadi
Bangalore
Mob No. [protected]

Samsung/ J600 mobile phone — Display is bad

My mobile screen is very bad and creating lots of problem for me. please take an immideate action.

SGH-j600 — sim card is blocked

my sim card has been blocked due to wrong puk number
please repaire sim as soon as possible, it's urgent

Samsung Mobile - J 600 — Screen got blank

I have been using Samsung Mobile-J600 from last 1 year. This mobile set hang for 1-2 minutes while taliking and now the screen has gone blank and i cannot see the person calling, cannot read any message.

My Samsung SGH J600 mobile display problem. I am unable to see anything. It is coming like a blank screen. Please take immediate action and reply me

samsung j600 — service

Hi,
I, Vishal Sharma, head & Asstt Prof. of electronics & Communication in one of the reputed engineering collegeof punjab. I bought a samsung mobile j600 from subhiksha, kapurthala, Punjab on 1st july 2008. within 15 days, the mobile slided from my pocket and the lcd get cracked and mobile stop working. i went to the Samsung service center in jallandhar for changing lcd. Mr. Manjit told me to charge 1600 for new lcd plus other charges for repairing the mobile. After two days he called me and said the mobile has one false component and for new you have to pay 250/ extra. As i am a very busy person so without verifying anything, i agreed to him and request him to repair the mobile as soon as possible. After three days he again call me and said its board is broken and you have to pay 4000/ extra which means i have to pay 4000+1600+ extra charges that will comes up around[protected] for a mobile having cost only 5000/.
one more thing to note, if the main board was broken why he did nt tell on the same day. this is the first time i moved from nokia to samsung but sorry to say i had a very bad experience. plz replace my mobile and i am also ready for paying the lcd cost that was cracked from me accidently.
With regards,
Er. Vishal Sharma
[protected]@cemkpt.org
+91-[protected]

Samsung J-600 mobile — Mobile not working properly

Respected Sir
I am a continous user of you products. Sir though I have made my coplaint in the Meerut service center (complaint NO. WA[protected] dt[protected]. But I am very sorry to inform you that the people at center ar not responding properly to my complaint and says that the parts of the mobile phone are not available for last one month. And my worenty is going to expire on 11-09-08. Please help me out to correct my mobile phone in time.
Looking for your kind co-operation.

samsung mobile. sgh j600. — motherboard complaint, and poor custmer services

i purchased j600 of samsung mobile on 11th march, 2008. from the purchasing date to still also i faced many problems. i went to servicing centers 4 times. i also intaracted with area regional head. but they didnt do anything. now what can i do sir?

SGH-j600 — VERY POOR SERVICE

SIR
I HAVE BOUGHT A SAMSUNG MOBILE PHONE (SGM-J600) FROM HIMANI EMPORIUM & COMUNICATION, SHOP NO.-6, KAILASH COMPLEX, KAKADEO KANPU.(UTTER PRADESH). THE MOBILE SET IS WITHIN THE WARRANTY PERIOD.AFTER SIX MONTHS OF MY PURCHASE MOBILE SET HAS STARTED GIVING PROBLEMS. ITS VOICE SPEAKER GOES OFF AT THE TIME OF LISTENING TO THE CALL. I HAVE GIVE THE PHONE TO SAMSUNG SERVICE CENTRE (112/08, (16) BENACHABER ROAD, KANPUR -208002, PHONE NO.[protected],[protected] ON 21/08/2008 AND TODAY ON MY TELEPHONIC DISCUTION WITH SERVICE CENTER ONLY ONE ANSWER TELLING THAT PHONE PARTS ARE NOT AVILABELE IF HE HAVE NOT ARRANGE SPARE PART IN 23 DAYS SO CAN U EXPLAIN THE MEAN OF SAMSUNG SERVICE CENTER.
KINDLY REQUESTED TO YOU PLEASE TAKE NECCESSORI ACTION AND COMUNICATED WITH YOUR SERVICE CENTER ABOVE CONTACT NO. ARE GIVEN.
I HAVE BOUGHT SAMSUNG MOBILE BECAUSE OF ITS GLOBAL NAME IN THE MARKET.
BUT THAT TIME I DON’T KNOW ABOUT YOUR SERVICE IF KNOW NEVER BOUGHT SAMSUNG.

SUMIT
MO. [protected]

Samsung — J600 Slider problem

I'm having Samsung J600 mobile. I've purchased on 10th November 2007. There's problem with the slide and it became blank. I'm able to receive calls and make calls but i couldn't see anything on the display screen. I've contacted the service center at Ameerpet, Hyderabad on 15th September. They said there's some problem with the slide cable and to replace it. And they said ther's no stock of the cable and asked me to call after one week. Again i went to the service center on saturday i.e 20th september and they said it'll take 15 more days to get the stock.
I request you to kindly respond on this at the earliest as it's been 10 days and i couldn't see anything on the display.

Regards,
Swathi

samsung j600 — Voice cracking

kadandha 07/12/2007 andru samsung j600 naan oru kaipesi ondrai vaanginen andha kaipesi pazudathandhu vitathaal samsung service centaril reparukku 02/08/2008 andru koduthaen. anaal indru varai atharku endha oru murayana nadavadikai edukapadavillai. athanal engal tholai thodarbu badhikapatuvittathu. ithan karanamaga migavum mana ulachalukku aalanaen. udanadiyaga itharku theervu kidakavillai endral naan nugarvor neethimandrathai naduvaen. ipadikku thangalal badikapatta oru nugarvor.

j600 — when the slide is open the screen is blank

Hi
I am kalyan, I was practicing an advocate in High court of Andra pradesh. I purchased a Samsung j600 mobile in your authorised show room at hyderabad on[protected]. The company gave guarentee card and bill receipt . in july 2008 the mobile was not working properly. I approched your service centre at elephant house, Ameer pet on[protected] and made a enquiry about that problem. one of the employee said that the main problem is cable between phone and slide, he was taken my requst and he said that The cables are not available now pls come after one week . As per his instructions I went to his service centre 4 times, but they gave same answer i.e The cables was not receiving from the company till now . Even today they gave same reply to me .
your company is reputed company, . other companies giving well service. why you are giving this type service .This is not proper service, because of this service you are wasting the valuable time of customers and thier money. in future they are not interest to purchase any samsung mobile.
Please consider my requst and gave proper direction to your officers in Samsung service centre, Elephant House, Hyderabad

SGHJ600 - MOBILE PHONE — REPAIR / REPLACEMENT

A samsung mobile (Model - SGHJ600 ) has been handed over for repair/replacement at M/s Vimal Electronics, Sri Ram Colony, Gwalior ( Madhya Pradesh), India. vide.no. RVQQ406468M on 25.08.08.

It has been almost 1-1/2 months & no communication from the Centre and whenever a call is given to Ph.No. +[protected], they would say 'next week' and awaiting communication from Samsung service centre at Indore, Madhya Pradesh, India

We are totally dissapointed with the respose and request to expedite the complaint and do the needful.

Samsung/ J600 — Bad service

i bought a J600 cellphone in the month of may 2008. it gave a display problem in august. i went to the place where i bought it. they said there is no Samsung service center in my city and hence it would be sent to Mangalore and it would be repaired in a week's time. after a week i went to the shop, the manager said it hasn't come and gave me the service center's number. i kept calling them everyweekend. they gave some or the other reason everytime. its been more than 45 days now, yet i haven't got my cell back.what should i do? also a suggestion people, please think '10' times before buying any samsung product.

samsung j600 — consumer exploited

sir,
I bought a samsung j600 of price 6200 and after 2nd week i got some problems of hang and displays and many more after that it came back to me but still there were countless problem in it and after 1month it got worse, i again send the mobile for repair then after almost 2 months later i finaly receved my mobile with double problems almost every ting was gone including the cover i again send it, then it came to me with lesser problem i again sent it within 10 days so that they cant say anything against it, but this time it was hight the person said the handset had contact with water, still my dad paid him again. But no thats not the end my handset is again gone for repair. But this tme it was different because each and every thing was gone screen, keypad, speaker, body, behind battery's wall seel and full black bord is gone i have no idea that did he exchanged them from chines one, so it is still with him please please please help me what should i do????? . It is not even 6months.

samsung j600 — poor service

i bought samsung j600 mobile phone 8months ago.now i am suffering from
white display problem from my mobile.
i submited my mobile at navrangpura samsung service center at ahmedabad city.on 11/10/2008.
they are saying me we have no parts.company dont send us parts on time.
i also visited service center on 6/10/2008 for my mobile problem.
that time they told me please come on 11/10/2008(Saturday)
and gave me promise your work will be solve in 7days.and today is 20/10/2008.but your service center
don’t give me response as a customer.your company really don’t send parts on time???

My most of work is stopped because of my mobile..
Please help me what to do?

i cannot install games in my cell phone samsung mobile sgh j-600