Samsung India Complaints & Reviews

I bought SAMSUNG 230 L refrigerator a week back and within 3 days the refrigerator was not cooling up. Since the product was brand new, we did not expect this. We called up the customer care on Sunday (a day before diwali). We registered a complaint expecting that somebody would turn up on Sunday. The agent with whom we spoke assured that they would send somebody on Sunday. Nobody turned up on Sunday. Then i called them on Diwali and they said that the services were closed on Sunday. This was not communicated to us when we called before. Then we got a call from an Engineer for few enquiries about the product. Its been 3 days since we called. NOBODY HAS TURNED UP YET!!!

I did not expect this from Samsung as they are one of the leading global brand.

Hi,
I had purchased a Samsung SCH-S399 CDMA Mobile on 13/7/2008. After exaclt 12 days suddenly my Incoming and outgoing calls were not working. Then i had been to Samsung Service Center on 26/7/2008 where i was said there is some problem with Board and we need to send this to Banglore where it would be repaired. I asked them for ETA, they said it would take maximum 15-20 days. But till data i haven't received the mobile. Please suggest in this case where shall we escalate such issues.

Thanks,

Dhanraj

respected sir/mam
i am purchase a new mobile phone model no Sgh-j210 but after two month it's navigation key is stop working, then i gave it to the samsung service center (b-130, nirala nagar, lucknow) to repair it on 20/10/2008, , , , but that time they do not check suddenly (but in nokia, lg service center they check quickly and tell the consumer what's the actual problem in mobile and how many time is to required to correct it), they deposit the set and after 5 days (25/10/08) they call me and tell mother board fault in your mobile and we are sending it to our Delhi main service center and after 20 to25 days you will receive your handset, , , , i said him all right you send it but can you give me any other handset for that period, , , , to use, , , , , but they said sorry sir we can't give...i want to say that what is this?i am really afraid from your service, , , in your service center all the workers are so lazy, , , , really i will never suggest any person to buy the samsung mobile phone, , , , (even mobile is to good but the service is to much poor)...
(MY CLAIM NUMBER IS-----[protected])
CUSTOMER NAME[protected]ADARSH MAURYA
MOB. NO[protected][protected]

DEAR SIR,
I HAD SUBMITTED MY SAMSUNG MOBILE PHONE ON 06-10-08 TO LUCKNOW SERVICE CENTER HAVING WORK ORDER NUMBER WA[protected]. THE SET WAS UNDER WARRANTY. AFTER 15 DAYS I WAS INFORMED THAT THE SET'S BOARD HAVE SOME PROBLEM AND IT OCCURED DUE TO OVER CHARGING, AND THIS DEFECT IS NOT COVERED IN WARRANTY.

SIR I WANT TO INFORM YOU THAT I AM USING ORIGINAL CHARGER AND ACCESSORIES AND I NEVER CHARGE MY MOBILE PHONE NOT MORE THAN ONE HOUR, THEN HOW IT CAN GET OVER CHARGED IT WAS NOT MY MISTAKE IT HAS SOME MANUFACTURING DEFECT. I AM RESIDING IN APARTMENT AND I IN MY HOUSE THERE IS NO VOLTAGE FLUCTUATION.
THEREFPRE YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER AND ADVICE THE WORKSHOP TO REPAIR THE SET UNDER WARRANTY AS SOON AS POSSIBLE.
REGARDS
NITESH GUPTA
PH-[protected].
301 PRATIBHA TIRATH APARTMENTS.
UNIVERSITY ROAD LUCKNOW

I purchased Samsung E250 from Big C madhapur Hyderabad in Aug 2008, its still under warranty.
After purchasing, in 10 days itself the display showed a thin white line. and then the display starte fading.
I took it to Big C and they said it is waterlogged (I never used it in rains.. it was just 10days).. Later they said its Some strip problem in display and asked me to Go to Authorised service center. The center said its a crack in display and would cost 1400Rs. It looks rediculous, phone is prised at 4500 and display at 1400. I just felt upset with the Quality of the product (This was my 3rd cell phone, not the first.. so it was not rough handling at all)..

Hated it big time and decided not to go with Any of products from the company.

I had lodged a complaint for “no cooling at all” in respect of my Refrigerator Model No. SR-32EMB on 30 August 2008.The complaint was registered under BP [protected] as intimated by SMS.After repeated calls to Helpline, Ms Sarika (understand Customer Executive from New Delhi) called up and requested me that in case my complaint is not attended then I must call her up or Mr Jadhav.On 06 September 2008 Mr Dinesh Patil (mobile No.[protected]), Service Engineer visited my residence. After finding that the defrost timer relay was tripped he reset it. For the visit I was charged Rs 300/-vide receipt No. 4040.At the time of leaving Mr Dinesh Patil informed me that I must observe the refrigerator cooling and in case there is no improvement then I must call him up so that he can replace the defective timer @ Rs 1, 100/- The very next day I informed Mr Dinesh Patil but he refused to let me know about his next visit. My subsequent calls to him were not answered. Also my repeated calls to Helpline[protected] elicited the response that “my complaint has been noted and somebody would contact me before ------- time”. This continued for many days and on 28 September morning Mr Arvind, Service Engineer (Lonavala area) visited my residence.He informed that he had come since Mr Dinesh Patil was on leave. After checking my refrigerator he found problem with the settings and left saying there was no problem. However, at the time of leaving he mentioned that in case the refrigerator cooling does not improve within 24 hours then I must contact him. Promptly next day around noon I contacted Mr Arvind on his mobile No. [protected] and informed him that the refrigerator was not cooling. He said now Mr Patil is back on duty and so he would be attending to the complaint. However, Mr Arvind informed that he would not inform Mr Patil about his findings of 28 September 08 to take the repair action to its logical conclusion. I thereafter contacted the Helpline and was assured that the complaint would be promptly addressed. Since nothing has happened. Every time I had called Mr Dinesh Patil on his mobile, he did not accept any of my calls. One fine day (I don’t remember the day in early October) Mr Patil informed that he was in Talegaon Dhabhade area and he would like to come to my place to attend to the defect. After mutual discussion he agreed to visit my place at 3 PM.Around 2 PM I called up Mr Patil to remind and confirm his visit at 3 PM and it was then I was informed that he would not be coming due to change in his programme.On my insistence he agreed to come after 1 ½ hours and he even asked me to switch off the fridge, which I promptly did in anticipation of his visit around 3.30- PM on that day. After he did not turn up till 6 PM I contacted him many times on his mobile, he did not accept any of my calls. Since then I have made many calls to Helpline and even called Ms Sarika once but every time I was assured that somebody would immediately get in touch with me. Since then nobody has got in touch. During my last call to Helpline on 21/22 October 08 I gathered that the status against my BP [protected] suggests that my defect has been rectified (this is based on the interaction with the Helpline person).
I am pained to make following observations since my complaint against BP [protected] remains outstanding as on date :

(a) There is no follow up by the Customer Service department. Neither any effort on their part to investigate that why the complaint has not been addressed in a specified period of time.
(b) The Helpline has proved ineffective in addressing the complaint. Except for making repeated assurances nothing tangible was done to mitigate my complaint.
(c) The attitude and response of Service Engineers Mr Dinesh Patil ([protected]) and Mr Arvind ([protected]) as well Ms Sarika is very disappointing.I feel that these Samsung India employees have no commitment to their customers and are least bothered how it affects the company’s image.
(d) The whole issue has not only caused me inconvenience but given me immense stress and I am considering initiating legal action against Samsung India. I have not only wasted lot of time and effort but also lot of money in making more than 50 calls without any result.
(e) The above enumerated incident has left me with a very poor opinion about Samsung India’s Customer Service department. I am forced to have a view that is company does not believe in looking after its Customers.

Basant Das Maheshwari
Flat 5, Parijat Apartment
Plot 1 & 2, Swaraj Nagari
Talegaon Station Road
Talegaon (Dhabhade) -410507
Pune District
Maharashtra
[protected]
24 October 2008

I am Ashish Jain from Sirsa (Haryana).

This is with reference to my complain about Samsung fully-automatic washing machine Model-WA78k1 (Serial Number W0455ZCLB02380J) purchased on 27 Jun 2007. The product was purchased from Shakti Electronics, Sadar Bazar, Sirsa and the bill number is 1546 dated 27 Jun 2007. The washing machine is still under warranty.

The washing machine became unserviceable on 02 Oct 2008. There was no power supply indication on the electronic power panel of the machine.

The complain was filed with Samsung India on 04 Oct 2008 and the complain/BP number is [protected], through their toll free number[protected] after the local (Sirsa) Customer Service Centre[protected] refused to take my complain and insisted that I call the toll free number and register the complain through them.

After repeated calls, the service engineer visited our home on 14 Oct 2008 and checked the machine visually. He has diagnosed that the electronic panel has become unserviceable and needs to be replaced. He commited that it will take approximately three days for this problem to get rectified.

Today is the 12th day after the service engineer has left and the machine continues to be unserviceable (from 04 Oct 2008). There were six to seven (06-07) calls made by me to the Samsung Customer Care Executives in last 3-4 days. All the executives have promised me a call back on the progress in next two hours but surprisingly not even a single call came from Samsung about the progress and about the delay in the servicing.

The response of Samsung India is totally casual and irresponsible. I request you all to kindly consider my case and redress my greivances since it is a mental taruma and harassment for me and my family after buying a product from such a reputed (atleast that's what I thought!!!) company.

Regards: Ashish Jain
Sirsa

I had registered my complaint with Samsung call centre bearing complaint No: [protected] Dt: 07.05.2008, the complaint was attended by servive engineer and informed that Heater coil is faulty and to be replaced and at present spare is not available and request for spare will be sent to company on receipt it will be replaced after a month follow up and pressure samsung service centre collected refrigerator on 10.06.2008 assuring spare will be replaced at service centre and kept for observation and then it will delivered back in 4-5 days. Till date the machine is lying with them and also we understand some of our machine original parts has been removed for their convenience. and still we are getting false commitments. Please Help

A few months ago I purchased a SAMSUNG ultra slimfit TV, CS29A730. Its specifications show its VIDEO as having 29” - 74CMS.
In fact SAMSUNG makes such TVs, as per its specifications, only in three formats, 15, 21 and 29 inches alone.
However, recently my attention was drawn by someone that the VIDEO of my TV is smaller than what is being misleadingly told. On actual measurement (diagonally) it was found to be shorter by 2 inches. 27” (69 CMS).

Complaint was lodged with Samsung in GK II who directed me to service centre.I spoke to them on three occasions.Each time I was told that someone would get in touch with me.The process started over two weeks ago but I have yet to receive any response.

I called this afternoon(21st Oct) and was promised someone would call me within two hours but its been 4 hours and I have yet to receive a call.Very very frustrating.

My complaint number is BP.No:[protected]

This is to convey my thanks to Complaints Board and Consumer Services Samsung India for attending my complaint for Samsung 16 inch TFT Monitor. The LCD under complaint was replaced under warranty on 16th Oct 2008.Thanks.

Krishna Deo
Varanasi

My complaint was lodged on 18.10.2008 and my A.C has been returned on 22.10.2008 and it is giving lot of sound after replacement of compressor. The payment of Rs.893.36 (under warranty) has been made against receipt # 28293 dated 22.10.2008. I am being told that mounting bolt of compressor is broken & top cover is missing and the the noise.

CAN SAMSUNG HELP & RESOLVE THIS!!!
Satwinder Singh
[protected]

Sir, I wish to unform you tat about eight month before the samsung technician has removed the circuit board in my Tv Till date tere is no proper respont or improvment in chaning the parts of the board evev after am giving reggular call so kindly do favour to me

Model No.CS29T10MA
Sl.No.05483ZAL500035E
BP No.[protected]

We were the first buyer in India of the SLIMFIT TV version.On day one we found the picture quality bad and we did'nt wait to complain.They would sometime send a technician and sometime not .Everytime they came we would be asked to switch off for 10 mins and watch for 10 mins.From day one we asked them to take it back and give us a good one in return.They kept ignoring us and when we persisted they made us pay another 10 for repairsw and it came back worse twice from the repair centre.

Finally recently they gave us a paltry sum after 4+ years and took the TV away.We are not even able to buy a good TV with the money returned!Our complaint # has been throughout #[protected].
Much aggrieved and harassed,
delo

There was prblm in my hardisk. When I went to the servce centre who supplied the hardisk then refused to replace/repair my 80GB harddisk which is still under warranty period. They refused on the grounds that samsung will take longer time for dealers. My warranty is getting over after 2 years.

I puuchased a Samsung mobile phone model SGH J600 some time in Oct 2007 in Bangalore, India and the central button stopped working during Aug 2007. Since the mobile was still under the warranty period, I gave the mobile to Cell Solutions at Domlur - an authorised Samsung Service centre in Bangalore on 22nd Aug 2008 with work order no: WA[protected] & IMEI/RSN no: [protected]. My plight started since then. This service centre does not work professionally and never calls the customer on phone to let them know the status even after weeks & months. If they can not repair, they simply send the mobiles to the central service centre and do not properly follow up in getting the phones back after servicing. Only when the customer calls, they call the central service center just to know the status themselves. After three weeks, they called me to come & collect the mobile phone. I went to the service centre and colleced the mobile and checked it. To my dismay. I found that the center key was still not working. I wonder how a service center can deliver the phone with out checking it by themselves. I handed over the phone back to them and came back, Till today, my phone was not repaired nor compensation is paid. Mr. Arun[protected]of the Samsung central service centre, Bangalore told me twenty days ago that the cost of the cell phone will be reimbursed. Today when I called him, he says my cell phone will be repired and given back to me on 23rd Oct 2008. I don't understand what type of service Samsung India is providing in India. Why should Samsung sell their cell phones in india if they can not provide proper service. Why shouldn't someone file a cheating case on Samsung Mobile in India for selling poor quality phones

Dear Sir,
I purchased above mobile in mar-2008 and hence the same peace in warranty period but in service center they said that these peace is not repairable and if i want to repair it then it takes a cost of rs.2121, Plz.do need ful

A/30, Panchamrut Appartment,
B/h Kalpvruksh Complex,
Gotri Road
Vadodara-390021
[protected]

I had launched the complaint on 16.10.08 whereby a mechanic had come on the 17th & told me that the compressor has to be replaced by a new one.Upon constant calling I am gettinng the answer that the spare part is not available.Foe a neccesity product like a fridge, the samsung after sales service department is showing a complete lack of professionalism.There is a constant answer right from the junior staf[censored]pto the manger to whom I have talked.My compalint no is [protected].Samsung India has proved to be a complete failure in terms of customer care especially when it is the peak of festivity & therre are constant visitors in Indian homes for Diwali.

POOR CUSTOMER SERVICE


Please note that complaint to subject Air conditioner was lodged 20 days back vide B.P No.-[protected] and service person reached home and checked A.C. However it is strange that after several reminders and follow up. repair of control panel of A.C has still not been done.

Please check and arrange for urgent repair

i dropped two cheques of total amount Rs. 32000 on 1 oct. 2008 in your drop box in Hazratganz, Lucknow.The cheque is on my name. I have no account in HDFC Bank. but It was dropped because HDFC was written on the bank and was issued by my company for the month of june and july. My friend is daily going to your bank but they are continously denying or giving next day time. They are denying of having any cheque of mine. I am frustrated now and want your help in this matter. My big money is onhold. Kindly help