Samsung India Complaints & Reviews

We ordered a 2 Printer Toner MLT-D105S/XA for Samsung ML 2525 Printer Last Feb. 3 and is supposed to be
delivered in seven days but we have not received the merchandise for $47.38 for the two toner.

Dear Patrons,

I would like to start with "DON'T BUY SAMSUNG PHONES NO MORE" not because their product is not good, but because their after sales service sucks. Their service centers are the sickest of all and your grievances will never be addressed, they will just make you run about to their center 101 times giving lousy reasons until the warranty period of 1 year is over and then there is you with the faulty handset in your hand which you can neither use nor sell it to anybody or even throw for that matter coz you have paid big sums of money to buy these smart phones. One such service center is the SAMSUNG INDIA ELECTRONICS LTD. authorized service center "Cell Solution" located in Domlur Layout, on Old Airport Road, Bangalore, whose manager is not as smart as their smart phones, a dumb-headed lady, Kanchana, who doesn't know what is what of cell phones or at least is aware of the operating system of that phone, the only thing she keeps saying is "software update madidhivi, nim phone eega sari idhe" (we have updated the software and everything seems fine on your phone now). I have gone up and down to their center with my faulty phone more than 5 times over a period of 6-8 months, which has to be replaced by Sumsung Electronics, but to no avail until now. I later lodged a complaint with the Samsung Customer Care and they threw me a complaint number, and have not taken any action yet, and also gave me the name and number of that center head Ajit Singh, [protected], who doesn't seem to pick the call at all. The sad part is, there are 3 other smart phones with my folks at home, 2 Galaxy S2s, and a Wave I, and they seem to be working fine and I've got this MANUFACTURING DEFECT PIECE which am not able to do anything with, and my folks are also worried what if they have to visit the Samsung Service Center for any such problems in the future and how will they be treated?? I guess the same way I am being treated, my 16000 down the drain. I am determined to sue Samsung Electronics in the Consumer Court under Consumer Protection Act, 1986; please advise.

With Regards,
-Manjunath
[protected]

Dear Sir,
I have visited the samsung service centre at Sahid Nagar Bhubaneswar ,Odisha on 03.03.2012 Saturday,bill no:- [protected]. My complaint was my phone search navigator was not functioning properly.I was told the software will be updated and was told to take the handset evening .When I went to the service centre at evening and waited for 1 hour.,after that I was told it cannot be done on monday by 11am we will imform you about it. When I called on 12pm i was told the software download is in progress and by 3pm we will let you know..At 4m I rang back again I was told due to new set the software cannot be downloaded and you came and take the handset back and again we will let you know.
Please provide me the solution what to do and how my hand set will work properly.
awaiting for the reply
Yours faithfully
SMRUTI SOURAV DAS
CELLNO:-[protected]

I HAD PURCHASED A LAPTOP/NOTEBOOK ON 28/07/2011 HAVING MODEL NO- RV509- AOC1N & S/N- FZMB93TB600149A BUT THE TOUCH PAD RIGHT SELECTION KEY IS NOT WORKING SINCE LAST 02 MONTHS.

I have purchased a Samsung mobile phone, model no Galaxy s-II i9100 on February 25, 2012 from Spice Retail Limited. Within two days of purchase, the phone has proved to be of immense disappointed and is getting hanged. Specifically, while listening music, out of nowhere the phone starts throwing a harsh sound and automatically the screen turns blank, requiring immediate reboot. Also, while on call, the line automatically gets disconnected and the phone needs immediate restart.

On visit to the vendor (Spice retail), he has requested to obtain a document from samsung service centre for exchange of phone.

It is my sincere request to accept this complaint and please do the needful to enable the vendor (Spice Retail) exchange my phone with any other phone (other than Samsung Galaxy s-II).

Awaiting an early response from your end.

Kind regards,
Rahul

ref( customer complaint registered at samsung-[protected])

I have Samsung 2 door refrigerator which i am using for the last 6 years.Its first complaint came on 1st january 2012 as it stopped working.As per the first diagnosis by the Samsung support team, Compressor had failed and they replaced them.Since then my fridge doesn't work more than 2days.Samsung team is constantly attending the problem, changing parts continuously,and have become most visited person to our house.the refrigerator was taken twice to their service station.it works for just couple of days and deteriorates in function and finally stops.As per the samsung team,they have changed every thing in my refrigerator except the cover.Now also they are continuing to attend the problem

At this juncture i like to share my thought about samsung.Samsung products are really reliable?will they work for just a little over 5 years?30 years back, fridges used to work for more than 20 years.20 years back, it has come down to 10 years.now even less than 10 years?consumers are being cheated nowadays?

I believed that Korean companies were improving over the years and were competing with japanese in their approach towards customer focus.But now i understand i think Samsung philosophy is how to cheat customers effectively and efficiently .Instead of creating a win win situation for customer and supplier , it fallen to a deadly web of cheating and deceit.How better are their corporate team to the thugs in their philosophies?

If any of the responsible member of the team happen to read this mail,hope you can reflect upon some thoughts on this.

sincerely
Riju Abraham

i want to exchange my handset of samsung. model gt-b7722
because it has too much software problem.
its irrited me when i am using it.

Hi,

This is Rajaraman from Chennai. There was a gas leakage on my split AC. i made a complaint and the Samsung service dealer done the service on 15-Oct-2011.when i got the unit back after service, the enclosure got damaged and the service was not done properly. i gave this feedback when i got service feedback call from Samsung. Also the service person told me that this gas filling has 6 months warranty.Now last 3 month we have not used the AC due to winter season. when i switch on now 2 weeks back the gas was fully leaked out and the AC was not cooling at all. Again i made a complaint on 25-Feb-12, the service person came from Samsung and told me that the gas filling to be done again and the previous warranty was only for 3 months not 6 months. I spoke to Samsung customer care, there were also telling the same thing, it has only 3 month warranty and they asked me to contact there service dealer directly for this issue.

how this issue can be resolved.

maine mobile date[protected] ko kharida tha jiska model no samsung GT-S3310 hai usme blouetooth active nahin ho raha tha to maine use under warranty service center .par date[protected] ko dala wahan se jo bill mujhe mila uske details kuch is tarah hain-

{COSTUMER NAME---- DOULAT RAM
Bill No, - [protected]
Model No - samsung GT-S3310(mobile)
WARRANTY STATUS - Full Warranty
SERIAL NO.(CRT/ESM/IMEI) - RW5ZA70090X ([protected])
DEFECT DISCRIPTION - BLUETOOTH NOT ACTIVATED
REPAIR Descr. - S3310DDK }


jab main apna mobile uthane service center par gaya tab mujhse paise maangane lage aur kahne lage ki jo karna hai so kar lo ab main kya karu m to garib ladka hu .
aap logon se nivedan hai ki mera mobile sahi kara k dilwa dain please sir main aap logon ka bada aabhari rahunga mujhse 3000 rupay maang rahe hain aap hi bataiye ki jab wo underwarranty hai to m paisa kyu doon isliye aap logon se request hai ki please mujhe mera mobile dilwa dain m bahut pareshan hu m ek engineering ka student hu.


mera mobile no hai.--- [protected]



service cenyer walon ne apna jo no. diya hai wo hai..---- [protected]

To,
The Manager,
Samsung India Customer Care.
Sub:- Complain regarding pass the wrong information and miss behaviour
Dear Sir/Madam,
Myself Ankit Gupta (+91-[protected]) and my email id [protected]@yahoo.co.in . On 27/02/12 at 8:00 pm i went to Samsung showroom in Chandigarh ( The Electroage, SCO 363, Sec 35-B). There was two guy working in the showroom (Mr. Rajesh & Mr. Jatin) i have decided to purchase LCD 22” model no. LA22D400 which have USB(audio and picture) feature. but mr. Jatin said that we don’t have this model. And he suggested me to purchase LCD 22” model no. LA22D404 which have USB(audio, video and picture) this feature. And Mr. Jatin told me that both price are same so better to purchase this one(LA22D404). Bzo i want all these feature. But i don’t like the model(LA22d404) bzo i like the model(LA22D400). Only bzo of Mr.jatin suggested me so i purchased LCD 22” LA22D404. When the persom come from the Samsung for installation that time they told me that sir this model don’t have USB video feature and that same time i called up Mr. Rajesh (+91-[protected]) He said we have passed the wrong information regarding the product and he said that if you want USB(Audio, picture & video) all these features then you have to pay more 1000 rupees. I told them this is very wrong how you passing the wrong information to the customer after he used very wrong word “jo tv diya hai usei ko dekh lo” And he cut the phone. This is totally unacceptable from the Samsung employees bzo i am using so many products of Samsung and before i like Samsung but now i hate Samsung company. So either you will do something or i would go to consumer forum.
Regards,
Ankit Gupta
[protected], Lecturer at Rayat-Bahra group of Collages.

Hi
I had purchased a semi automatic washing machine from Samsung in June 2007. At present, the dryer stopped working which was attended to by a service engineer from Samsung Service Franchisee. He informed us that the dryer lid is broken and we have to replace with new lid. After one week, we were informed that the lid is not available anywhere in India as Samsung has stopped manufacturign this model. Instead, they offerred to give me a refund after depreciation provided I give them the original invoice.

As the washing machine is out of warranty, I saw no reason to keep the original bill safely and could not find it at my house. But all the details are entered in Samsung product registration at the time of purchase by me. Still they are insisting on original bill. Is it my mistake that they have phased out the model without keeping any spares. Is this the reason why we buy samsung machines.

I request you to forward my complaint to Samsung so that they can give me the lid or the refund.
My complaint number is [protected].
Thanks and regards
Pavan Kumar
[protected]

Hi,

i bought SAMSUNG WAVE 525 just 3 months ago and started facing problems in it ! Some time my mobile get switch off automatically and time gets change and run 1 hr Faster then the real time disgusting ! Went to service center but utterly don't know how they give up service offer to a third party who don't even offer a quality service waiting for a long time and no one was available for address me !

Some one please advice what can be done !

i have bought samsung LED tv UA46D6000SRM about 4 months ago and its not working and have complaint about 10 days ago nothing have been done by now and there are making irrational excuses .And there is one more issue they are calling us to service center where as the services for this product are to be given onsite ... if samsung cant give onsite service then why to give such commitment.

i want it to be replaced or refund my money rather than repaired as soon as possible as it has already been delayed for too long.



bought from : Chiragdeep Video and Audio Pvt Ltd Murari Nagar Faizabad Road, Lucknow
date of purchase: 24 October 2011
invoice number : P/11-12/S/1246
name : Gaurav Singh



thanx and regard
gaurav singh
mobile :[protected]
email: [protected]@gmail.com

Dear Sir/ Madam
I am Garvit Haldia, a resident of Pune and employee of ICICI Bank Ltd. My cell phone was stolen a day back and need your assistance in tracking it back. Have already filed a complaint/ FIR in the local police station. However, I have been asked to track it myself.

I have the IMEI number for my cell. The SIM card has now been blocked. Please help. My details are as below:

Name- GARVIT KUMAR HALDIA
Ph Model- Samsung Galaxy S ( GT- i9003)
Make- Samsung
Email- haldia.[protected]@gmail.com; garvit.[protected]@icicibank.com
Missed Date- 28/ 02/ 2012
IMEI NO[protected]
Alternate Ph No. - [protected]

My name is Haresh Popatlal Sukhadiya reside at 522/2, Nandanvan Society,Nr. Gh-6 Circle,B/h Amul Parlour,Sector-22,Gandhinagar.
I have purchased a samsung ac model AC-SAM-SPLIT-1.5 T-AS182SGD-2 from it's dealer Next Retail India Ltd at drive-in-road, Vastrapur, Ahmedabad-380015 as on[protected].The problem of this unit is as below:

1.The delivered product was not company sealed.
2.That time I noticed the Br. Manager about the unseled the company packing and he told me we have opened the product just to see that whether it is ok with its parts or not
3. But at the time of installation a cooling is not well,further I compalined about the problem of cooling with the dealer as well as with the Samsung
Co.
4.Thereafter a engineer of company after one weak came for inspection to see what the problem for cooling,he reported for the break of cooling coil for that reason a unit can't give the cooling well.
5. At the time I demanded to replace the unit to Naxt as well as to Samsung Co.,but they did not replace the unit,but convinced me for first of the
repair the coil than after if the problem is not solved we will see.
6.So I convince with their promise and I ready for the repair of coil,a engineer has welded the copper coil and get the ready this unit.
7.I call in samsung co. on tall free no.[protected] for service o[censored]nit for low cooling as on[protected], a engineer has inspected the unit and he
gave me the result a compressor is not working properly and its needs to be changed and he changed the compressor.

So I completely harassed about it from begining of purchase of this unit.Because at the time of purchase I selected the Vedeocon brand Ac but on duty Br. Manager asked me to buy this product of Samsung showing me the goodness of this unit better than the vedeocon but right now I feel cheated.So I want the soltion of this, and I want to replace the unit.

So reply me as soon as possible.

With Regards
Haresh P. Sukhadiay.
(m) [protected]
[protected]@yahoo.co.in

33 inch LED was purchased on 4th Nov 2011 from Ernakulam.
The same was installed at my new renovated house on 4th Jan 2012.
With in 45 days the complaint started - Lines across the Screen

The same was reported the Dealer.
His service engineer called and heard the complaint.
No response after that

The complaint was given to your service center as per Reg No.[protected].
The person promised that the complaint will be met with in 12 hours
4 Days over.

If the system not replaced with in 48 hours, I will lodge Complaint in OMBUDSMAN & KERALA CONSUMER COURT.

REQUEST YOU TO BEHAVE WITH BUSINESS / SERVICE MENTALITY.

Contact No[protected]

Regards
Jesudhas

Sir
I have a samsung home theater [HTD330K] ,which i bought from UAE .While i am trying to connect the speakers in to the system i found that adapter or the tiny pin at the tip of the speaker wire is lost in two speakers.It is not available in
market .please do the needful service. it has international warranty
faithfully
VIJI BALAKRISHNAN
Ph.[protected], [protected]

Respected sir,
from my observations compared to another galaxy s2...my phone's color is having a problem of white tint and the phone is hanging up at least once a day........and i m telling you one thin for sure that i m 200% not satisfied with your product..........and this galaxy i have now is a i9100g version which i noticed as a flop thing after i had purchased it....i kindly ask you to replace my phone with a non-g version or refund my money back.............................and i notice this version has very low graphical performance.............



your s faithfully
madhavakrishna d
ph:[protected]
email:madhavakrishna.[protected]@gmail.com

My father (Dr B L Verma) have purchased Samsung mobile handset model no GTE 2370 having IMEI No [protected] vide bill no 161 dtd 14 Feb 2011 from your Dehri-on-sone (Rohtas, Bihar) retailar M/s S S Enterprises, Near Jaihind
Cinema, Dehri On sone, Rohtas, Bihar.
Till now I have got this set repair at your Patna as well as Dehri-On-Sone service centre five to six times for the same nature of fault.
Every time your service centre formatted the handset and reloaded the software. I have also deposited the set to the retailer M/s SS Enterprises in Dec 2011 and requested to replace the hand set. But he is simply got the set repaired from service centre and handed over the set to me on 24 Feb 2012 (after the completion of warranty). I have also given the request for replacement of set in written on 06/02/12. But I didn't get any positive response from him as he was waiting for completion of warranty period ie 13/02/12. I have also intimate the matter to samsung costomer care throught several mail but they also didn't take any action.

Now finally I got the reply form customer care that they can not take any action as now warranty of the hand set is over.

So, now I request the concerned authorities to look into my matter and take some action.

Regards,
Pawan Kumar
# [protected]

Dear Sir,

I have bought Samsung Galaxy SII from authorized dealer. The box reads model number : GT-I9100. When I opened it the model number in the phone is GT-I9100 G, which is having different Processor. 9100G variant has a different and inferior Processor.
Samsung is duping the customers in India by providing the wrong information on Website and on the packaging and selling some inferior product.
When I broght this to their support people's notice, they are just replying that "WE ARE LOOKING INTO THE MATTER" etc. I complained on Feb 08,2012 and today after amost three weeks, there is no real step for resolution of the problem by Samsung.