Samsung India Complaints & Reviews

Address: Karnataka

Hi,
Suddenly since yesterday, my mobile's (Samsung Start Nano 3G) both touchpad and keys are not working. I can just receive the incoming calls and do nothing except that. Please help.

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Samsung India Customer Care

from Pune, Maharashtra

Apr 2, 2012

Verified Support

Dear customer

Greetings of the day !

Thank you for becoming a patron of Samsung product.

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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J

JayaGarg

Apr 3, 2012

You can reach me at [protected] or [protected]@yahoo.co.in

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Address: Raigad, Maharashtra

I Santosh Pokale have purchased new samsung refridgrator ( single door) on 10th March 2012 from Kings Electronics Pvt. Ltd. showroom at Panvel , Maharashtra. From day 1 it is not working properly. I have been given complaint to customer care of Kings electronics 2-3 times but they are not responding and giving arogunt answers . kindly do the needful. my mobile no. is [protected].

Aug 13, 2020

Complaint marked as Resolved

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V

vjchandrar

from Chennai, Tamil Nadu

Samsung/Refriferator — refregirator not working

Hi

We have samsung refrigerator model RT53EASM1. After 16months refrigerator stops working. I have called samsung and registered a complaint with complaint number [protected] on May 29. After registration immediately one service guy from Samsung attended did some thing and told that this is under observation and he will come back again to look into the performance. Thats all he never comes of and this products did not worked.

Call center pople will lift that phone everyday when I call and gave a prompt answer that this will be solved by today/tomorrow 8:30 PM and brilliantly samsung people did not kept any other contact information except toll freenumbers.

We strongly felt that people who say no service is better than this samsung people because they told fact and did not cheated customer. Samsung put a good show that they were having good customer support but not in practical and you not even know who is responsible and what to do if they were not attended in time.

All consumers who were brought the samsung go to these pahse that when problem comes book a complaint and keep on complaining as long as you have patience. If consumver's patience died before he loose all earning then call local service guys at least they will manage and make system working for one time else living his entire lifewith home some day service person come and make unit to working condition.

My sincere advise is please do not go with brands like samsung as they tell that they were providing good support which is not in practicle. go with local product who have good local repuration atleast you can same some money if at all to buy one more product.

V. J. Reddy

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Samsung India Customer Care

from Pune, Maharashtra

Apr 2, 2012

Verified Support

Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: Tamil Nadu

Respected Sir,

I have given a compliant that my AC is not working properly on 4th of March. My Compliant No with Samsung is [protected]. They were sending Engineers week after week and they didn't solve the problem. When i called them they said we have to change the compressor. But never turned back.

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Address: North 24 Parganas, West Bengal

UNABLE TO GETTING THE REPLACEMENT OF AIR-CONDITION MACHINE AS125BGC THOUGH AFTER FULL PAYMENT(BILL NO-BTC-2184) FROM KHOSLA ELECTRONICS PVT. LTD. A COMPLETE C HITTING ORGANIZATION AT KOLKATA .

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Address: Ghaziabad, Uttar Pradesh

My mobile phone having IMEI No:[protected] purchased in the name of Malika International from Reliance Digital, Shipra Mall, Indrapuram, Ghaziabad, on dt:27.12.2011 has been stolen, an FIR has been logged, Kindly block this mobile hand set.

Dec 2, 2016

Complaint marked as Resolved

Verified Support

Jun 22, 2010

Samsung India Customer Care's response Dear customer,
This is in reference to the ‘block my stolen mobile’ problem posted by you. We are sorry to hear about your loss. We request you, kindly, to provide us with your contact details so that we can resolve the issue at the earliest.

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A

arulraja

from Perumbavoor, Kerala

Samsung Mobile Phone — block my stolen mobile

my samsung mobile was stolen on 10/06/10 at 11.3.0am. my mobile IMEI no [protected]/6 00.mobile modal;c170.please kindly take steps to block my phone.

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T

t.kollareddy

from Hyderabad, Telangana

Aug 21, 2012

My mobile phone having IMEI No:[protected] purchased in the name of Kolla Reddy Tiyyagura from BIG C, Brodipet, Guntur has been stolen.
Kindly block this mobile hand set.

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Address: East Delhi, Delhi

Dear Sir/Madam,

I bought the Samsung Galaxy S Plus (GT-19001) on 26-Feb-2012
i have faced many issue in last one month, and 3 time visited Samsung service center in only one month.
First visit at (MAA Veshnav, Vikash marg, laxmi Nagar, Delhi) Samsung service center on 10-Mar-12 and
second visit at (Patpargang, Delhi) Samsung Service center on 17-Mar-12
whenever i have visited Samsung service center they simply restarted and updated phone software but the problem still remain same.

Problem chart:
1. Battery back up is not even comparable… only worked 3 or 4 hours and warning will appear on screen Battery Low.
2. Display goes to Black any Time, that time phone not work (Frequency 3 or 4 times in a Day)
3. Phone hang-up when operate.
4. TV Out not Working.

Why Samsung has Cheated us?

Please return me my money back or give me another option for replacement.
So at least we can trust SAMSUNG.

Regards,
Pawan Kumar
Cont. No. [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Central Delhi, Delhi

MAINE LAST OCT 2011 MAIN SAMSUNG GT-C6712 STAR DUOS LIYA HAI JISME MUJHE USB CABLE NAHI DI GAYI HAI OR PHONE MAI KUCH DIN SE DINA CHARGER CONNECT KIYE CHARGING LE RAHA THA OR USME USB KA SIGN BANA AA RAHA THA JAB KI USME USB CONNECT NAHI THA OR KAL MERA PHONE ACHHANAK DEAD HO GAYA ON BHI NAHI HO RAHA. PLZ GIVE ME SOLUSTION.

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Mar 28, 2012

Verified Support

Dear customer

Greetings of the day !

Thank you for becoming a patron of Samsung product.

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.co

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Address: Hyderabad, Andhra Pradesh

I have purchased samsung refregirator 250ltr model no:2735TNBBL wide invoice no:KTP/CR11/9993 Dated[protected],From Bajaj Electronics,
H.NO:[protected]/4,pinnacle one complex,plot no.1,beside more megastores,near astalaxmi temple arch,saroornagar,Hyderabad.
They promised me to delivery on 23-03-12,but they have not delivered till 27-03-12 in the evening I made so many phone calls but they are not responding and I fedup their services.

Aug 13, 2020

Complaint marked as Resolved

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9

9616

from Mumbai, Maharashtra

MAHFUZ — re enquiry not received yet

FILE NO.LKOZ95244310
NAME-MOHFUZ KHAN

PLS SEND RE ENQURY AS SOON AS POSSIBLE BECUSE I HAVE TO SUBMIT MY PASSPORT TILL 31-JULY 2010 OTHERWISE I WILL NOT BE ABLE TO GO FOR HAJ.

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Samsung India Customer Care

from Pune, Maharashtra

Mar 28, 2012

Verified Support

Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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M

Mahfuz11

from Mumbai, Maharashtra

Nov 28, 2012

I Have purchase Samsung Refregirator 2735tnbbl on 27th Nov `12, before when i have gone to see the refregirator there is Samsung mobile free alone with the same product .when i purchase the refregirator at that time i didnt get any mobile alone with it.

one year before on 26/10/2011 i have purchase the Samsung Refrigator Model No RA19FDVX Sr No 06534ZAB901414D but after one year on 24th Oct`12 i got to know that there is some problem in the refrigator. so i call to Samsung Customer Care & Register the Complaint the complaint no is [protected] on next day of the complaint the Enginer visit to my home & they check the refrigirator & they inform me that there is some problem in the refrigirator so i will get the replacement of the refrigirator within 8 day`s, after 8 days when i call to the enginer to know about the status of my replacement of my refrigrator at that time they inform to me that they dont have the same model for replacement so i will get DD for the same.due to late procedure from you side i am not able to purchase a new refrigrator 2735tnbbl which is having a mobile along with it, when i call to the customer care to know about the scheme i came to know that the scheme is over, due to late procedure from you side i should get the scheme benifit of refrigrator 2735TNBBL(Having free Mobile along with It). Waiting for your Positive replay.

Thanks & Regards
Mahfuz Siddiqui
[protected]
[protected]@gmail

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Address: Aligarh, Uttar Pradesh

I PURCHASED A MOBILE PHONE (SAMSUNG) MODEL NO.SCH-W299, SI NO.A0000017FFCDE7,IMEI NO.[protected] FROM M/s BITTOO BHAIJEE ELECTRONICS, 7/56 A, RAILWAY ROAD, ALIGARH
VIDE RECIEPT No. 1106 BOOK No.- 23, DATED[protected], BUT UNFORTUNATELY THE MOBILE PHONE HAS BEEN HANGE, THE SAME PHONE HAS BEEN SENT TO AUTHORISED SERVICE CENTRE M/s UNIVERSAL SERVICES, 3/265, SHYAM NAGAR, ALIGARH VIDE THARE RECEIPT No....., DATED[protected], FOR REMOVE THE TECHNICAL DIFFECT BUT IN VAIN THE MOBILE PHONE HAS NOT RECIEVED SO FAR.
KINDLY DO THE NEEDFULL FAVOURING ME AS YOU CAN.

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Address: Karimnagar, Andhra Pradesh

hi sir,
i have a handest of samsung gt-s3353 recently i inserted a sim which was block, and then i inserted other sim which im using from that time im not geeting incoming cal, but same sim getting cal in other handset.please can u tel me the solution

thanq
uday!!!

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Address: Bangalore, Karnataka

iam having samsung moblie modle noB7722 dualsim my moblie no is [protected] mobile last one year in the mobile internet is not working properly i changed sim network trice, reliance to idea and airtel for internet purpose but in the hand set while using net in handset it is showing dns error and the page is very large cannot open properly. some times incoming call its self not attendable i place same problem to samsung service center in the service center they telling the handset its self like that only, my self placed a complaint samsung service center by phone the refarce no is [protected]
ime no of phone:[protected] the handset is still in the samsung service center wit out solving my proble, samsung india electronics ltd domlur Bangalore.

Aug 13, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Pune, Maharashtra

Mar 28, 2012

Verified Support

Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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S

sandeepyadav2000

from Noida, Uttar Pradesh

Aug 23, 2012

SAMSUNG/MOBILE — internet not working

I have purchase samsung sch 279 dual Sim mobile and i have only 1 vodafone number, i am surfing INTERNET though GSM (vodafone) but samsung call center executive saying you will be surfing Internet only CDMA Sim,
but i have not required CDMA number, no document found of samsung site

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Address: West Bengal

Sir , the problem with my wave 2 s8530 is that it requires an up gradation to 2.0 whereas the fact is that it is bada 1.2 when released . The applications in store cannot be downloaded until that up gradation . Samsung authorities are always telling that 2.0 will be released soon . But when ? Can this problem be solved or not ?

Aug 13, 2020

Complaint marked as Resolved

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Address: West Bengal

Dear Sir,

My mother wanted to buy a double-door 500 litre refrigerator of Samsung. She was not show the model at the showroom of Khosla Electronics Pvt. Ltd. situated at 37, Syed Amire Ali Avenue, Kolkata - 700 019. After 1 or 2 days, She received phone calls saying they are delivering the Refrigerator. She is 78 years aged lady and cannot see much. The men from Khosla Electronics Pvt. Ltd. delivered a single door refrigerator model No. RT77KBTS of 570 litres and without showing her the package which indicated model no., size and type, opened the package and replace her old frige. One of the 4 men Tapas Mondal produced her the bill - Tax Invoice/Cash Memo No. WM/13618 dated 15/3/12. He asked her for the bill amount of Rs.57,200/- which she had to pay him immediately. They also asked for tips of Rs.200/-. As she is an aged person staying alone, she had no other alternative but to listen to them. Now she finds the refrigerator is also defective. Moreover, they have not delivered her a double-door frige and she is finding it difficult to handle.

Please look into the matter so that she gets the refrigerator which she had wanted to buy. She finds that Khosla Electronics has cheated her by not showing the model and giving her one old model.

Thanking you,

Yours sincerely,
Mrs. J. Mundle
C/o Mrs. Rita D'Crize
Central Apartment
Flat No. 2C
82, A.J.C. Bose Road
Kolkata - 700 014
Phone : 22647617
Mobile No.[protected]

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Mar 28, 2012

Verified Support

Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: Maharashtra

I have purchased a handset from he Mobile store Bhayandar Branch Maharashtra Mumbai on 23 Feb 2012, and i had lost the mobile 29 Feb 2012, its under Insurance o[censored]nited India Insurance company,Insure covered , i have lodged complaint In Bhayander Police Station on !st March 2012, since then I had visited to purchaser,they ask me to go me to go samsung service station, from service station they told me to go Insurance company, when i visited there they told me go to purchaser,still i dont know whom to approach or who is the right person as per rule i have to claim within 30 days now already 26days past,
pls notify and guide me.
thank you
Ivan britto
[protected]@ymail.com
[protected][protected]

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Address: Gautam Buddha Nagar, Uttar Pradesh

Your name: Rakesh Verma
Address: 55,Vinay Nagar Sec.4,GWALIOR,M.P.
Phone model: Samsung GALAXY S II
Make: Samsung
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.co.in
Missed date: 24/03/2012
IMEI No.: [protected]

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R

ramvlb

from Pune, Maharashtra

Apr 1, 2012

Samsung — Lost MY Galaxy s II

Dear Sir,

I have lost my 3 month old samsung galaxy s II mobile, some one is stolen from room when i am sleeping. below are the IMEI no and my contact details, I request you to take necessary action.

IMEI : [protected]

Last used Mobile No: [protected]

Email: [protected]@gmail.com

Mobile: [protected]

Thanks,
Ram

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Address: Gulbarga, Karnataka

PHONE GETTING STARTED BUT NOT WORKING

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Apr 2, 2012

Verified Support

Dear customer

Greetings of the day !

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority

Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Address: Nellore, Andhra Pradesh

RESPECTED SIR

I WAS BOUGHT SAMSUNG GT-S3770K ON[protected] IN NELLORE.IT WAS NOT WORKING PROPERLY FROM THE DAY ONE.THE PHONE IS SWITCHING OFF WHEN TRYING TO INSTALL GAMES AND APPS.ON THE TIME OF PURCHASE THEY SAID THAT IT WILL SUPPORT DOWNLOADED GAMES.IT WAS ALSO IN THE SPECIFICATIONS OF THE MOBILE. BUT IT WAS NOT SUPPORTING GAMES.I CALLED SAMSUNG CUSTOMER CENTRE ,THEY ADVAISED TO GO TN NEAREST SERVICE CENTRE.I WENT THE SERVICE CENTRE, BUT THEY SAID THAT THEY CANNOT SOLVE THE PROBLEM. THEY ARE NOT GIVING RESPONSE PROPERLY.THE PHONE COST IS 5000,THE MOBILES O 4000 ARE ALSO SUPPORTING GAMES.BUT MY PHONE WAS NOT SUPPORTING DOWNLOADED GAMES. THIS IS TOTALLY CHEATING.
PLEASE DO JUSTICE TO ME.

THANK YOU SIR

FROM
GVR RAJEEV
[protected]

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Address: Karnataka

My SAMSUNG Trio microwave stopped working on 18th Dec 2011 for which I promptly lodged a complaint with the Samsung call centre(date 20 dec 2011 complaint no. [protected]), thereafter the technician from the service centre visited my home (date 29th dec 2011 claim no. [protected]) and tried unsuccessfully to fix it, they then took it to the service centre and after 10 days dumped it back to my house without fixing it.

From then on I have been calling them repeatedly only to be told that either they would call back in 5 mins, or they would send a technician the next day and neither of these has happened. This has been going on for 3 MONTHS now. I have been using other appliances like washing mach, dishwasher and clothes dryer all of which are products of other cos. I have had breakdowns in some of those too but never have I had an experience as FRUSTRATING as this.

I think SAMSUNG has HOPELESS service, so if a SAMSUNG appliance gets spoilt best to throw it away and not have any hope that it will ever get fixed. For those of you who are planning to by any appliance please DON’T EVER think of BUYing a SAMSUNG product.

Harveen

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Mar 21, 2012

Verified Support

Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: Madhya Pradesh

Sir,
I buyed samsung galaxy fitS5670 from a well named shop.It is in warranty period.But one day it got dead.When i brought it to Samsung service centre they said your warranty is barred.They said someone had done work on your mobile.But i swear i didn't bring it to anyone before.And when i went to the mobile shop where i buyed it from they said its your fault.Being small enough i can't do anything to them.I think the shopkeeper gaved me the second hand motherboard Mobile.So kindly take any reaction on the shopkeeper.
Thank you.
email id.[protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

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K

kishoregn

from Bengaluru, Karnataka

Mar 15, 2011

I lost my SAMSUNG S5620 mobile today i.e 15th Mar, 2011. How can i get it back?

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S

Shantha Kumar

from Lucknow, Uttar Pradesh

Apr 25, 2011

Samsung — Stolen my mobile

i lost my Mobile of Samsung , IMEI no.[protected]- & having Vodafone SIM inserted in it of mob. no. -[protected]. I need your help in tracing it so I request you to find it out.

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G

geetikas

from Noida, Uttar Pradesh

Sep 6, 2011

Samsung Mobile Phone — Galaxy S - 5670

I bought Samsung Galaxy Phone on 17th August and from 23 rd August, I was not able to hear anything on the phone. I submitted my phone to the customer care on 23rd August and till date they are not giving it back and saying that the parts are not coming from the company.

Pls help

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Samsung India Customer Care

from Pune, Maharashtra

Mar 23, 2012

Verified Support

Dear customer

Greetings of the day !

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Samsung India Customer Care

from Pune, Maharashtra

Mar 26, 2012

Verified Support

Dear Mr. Aditya

Greetings of the day !

We are still waiting for your contact details so requesting you to kindly reach us on below given address as we have already sent mail in your mail ID.

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- Singh.[protected]@partner.samsung.com

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J

Jasbir_singh

from Srinagar, Jammu and Kashmir

Jun 7, 2012

samsung galaxy fit s5670 — I have stolen my mobile

I have Stolen My Mobile on[protected] nd i have written a complaint to local policy station nd my Mobile Model Samsung Galaxy Fit S5670 IMEI No. [protected] and i have purchase on[protected] from N.K. Electronices, Ludhiana. till date i have no search my mobile number.

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Address: Andhra Pradesh

I am facing a problem Samsung and the Dealer(Adishwar Electronics, Kharkhana, Secunderabad) together. We have Brought a Samsung LED TV on 23rd October 2011 with which we should be getting a Samsung Blu-ray DVD free. We did not get the blu-ray DVD till date. I had contacted the dealer every month and everytime he says that they did not get it from Samsung. Then, i contacted samsung customer care and told my problems. The Sales manager had a conference call with me and a dealer and said that they are importing it from Korea in the month of January and will be available to me in January end or February 1st Week of 2012. When i contacted the dealer yesterday, he told me that since samsung has not sent it i will replace it with Phillips Blu-Ray DVD Player which has lower features.(Why should i compromise on product?). I had also contacted the Samsung customer care on this issue today. The floor Supervisor told me she will be contacting me in half an hour and its 4 hours and no reply at all. I again called the Customer care and now was transferred to another lady called Devi and have got no result. When ever i contact the customer care they ask me only one question "What is the problem?" and i need to explain my problem how many ever times they ask and still not get the solutions till now.

Dec 24, 2016

Complaint marked as Resolved

Verified Support

Mar 21, 2012

Samsung India Customer Care's response Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Please share your contact details and complaint no. (if any). Our service specialist would get in touch with you shortly.

Thanking and assuring you for best services always.

Regards
Samsung Team

Samsung India Complaints & Reviews

File a complaint to Samsung India

Samsung India reviews & complaints page 762

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related to warranty

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