Samsung India Complaints & Reviews

Somehow I don't think anyone on this website is going to fix your problem. Did you try maybe calling the company that installed your A/C?

Samsung AC — SAMSUNG AC HAS STOPPED WORKING

We have purchesed samsung AC in Oct 2008 but in Jun 2009 our AC has stpopped working. Could you please check & rectify the problem.

HOME ADDRESS : 1510 U.E -2, Hisar (Haryana)

Thanks,
Aastha Sodhi
[protected]
Hisar

Sir, I had purchased 2 Nos. Samsung window AC in April 2007. Both the Acs had worked upto oct./march 2009 due to regular maintenance carried out.
After that the various troubles had started mainly gas leaking in both the ACs . Samsung engineer visited number of times on our call and both the Acs
were sent to service station three times for gas filling, no fruit ful result have been seen. There is no cooling. Samsung AC is a hopless one. I am continously sending the Acs to samsung service station right from year March 2010. On date, one Ac has again gone to coma, hence not working.

It is wonderful that actul life of the samsung AC is 2 to 3 years only. After that the same can be sold to kabadi. I salute to samsung for the hopeless product selling in the market and fooling and looting customers.

A.K.KHANNA

Sir, I am totally fed up with Samsung AC. Basically, it is of low quality material. The two window AC purchased by me in April/may 2007 have completed there normal life.The compressor of One AC has stopped working, hence required to be replaced.But Samsung is not inclined to change the same with nominal charges as the gaurantee period has been expired since 22 days exeeded.However, Samsung is not ready to compromise and demanding Rs 5000/-I have already paid much of amount on these ACs to samsung service centre.It may be surprised for the people reading this complaint that the GHATIA PRODUCT are being sold by Samsung company.
In this connection, I will never recommend any one to buy Samsung products.Prior to year 2003, The company had a standard and manufacturing good products/materials. Now Samsung is selling low quality products particularly the AC which is just like a SUPPER COOLER. Hopeless.

Regards.

A.K.KHANNA

My Compliant Ref. No. [protected]

I have a 2 ton Samsung AC which I had bought around 3 years back. I worked fine for first year, 2nd year I have not used it at all and 3rd year I had used it for a while and I have found the cooling ineffective, but as I am using it once in a while it didn't affected me much and this year no cooling at all. Its irritating to see such a behavior when other company AC's I have working perfectly fine since years and this is the latest one I had bought.

Now on calling a service person from Samsung, I came to know that cooling gas needs to be refilled. I felt strange to know that in-spite o[censored]sing AC even less than moderate, gas refill is required.

Now they had picked the AC from my home for repair and today I got the call that some AC condenser part needs to be replaced as it can't be repaired. They told me current part if of Aluminum metal and now they will replace it with part made of Copper metal. Again surprising how come a metal part can't be repaired and also I am not able to get how come a metal part got damaged.

Is it company fitted sub standard part or is it Samsung repair center who wants to earn extra? It seems like Samsung selling "GHATIA PRODUCT" as stated above

I would also never recommend any one to buy Samsung products.

B/r
Rajiv

Samsung AC — careless service

dear concern ,
myself kudia ram chauhan , vpo wazirpur , opp. reliance petrol pump , main pataudi road , gurgaon.
I am facing a problem of not working my ac well since last 10 days. i resistered a complain in samsung customer care on 23rd march witch bp no. is [protected] . after that there are nothing reply from samsung. therafter i am complaing everyday and every time customer care executive told me that today your problem will monitered on priority basis. that drama running everyday i complained. so now you tell me what can i do for this complain.
please be aware of it

kudia ram chauhan
[protected]

poor service very bad after sales

I have purchased a split air conditioner Ac 1.50 Ton on Date[protected] on ur

dealer:
VIVEK LIMITED
205 ph road,
purasawalkam
CHENNAI - 600007
PH NO : 42952200 .. 42952216

my compressor is not running i have GIVE A COMPLAINT ON[protected]
STILL NOW 1 PERSON ALSO NOT CALLED ME...& NOT CAME 2 ATTEND THE PROBLEM todat the date is[protected]

AFTER UR RECEIVING THIS COMPLAINT WITH IN 24 HOURS U SHOULD TAKE THE STEP OTHERWISE I WILL MAKE A BIG ISSUE & I WILL
GIVE A BIG ADD FOR UR IN MY FACEBOOK & ORKUT



my job no is :- 321526

my name johnny
my contac no is [protected] & [protected]

Samsung Mobile — THIRD CLASS SERVICE

Dear sir,
I am Mr. VIKRANT from nasik i have one samsung mobile, samsung model no.SCH-w619(DUAL SIM PHONE)(IMEI NO-[protected]) (DATE OF PURCHASE-07/08/08)I had submitted mobile at service station at SHREE GANESH ELECTRONICS, shop no.2, sarala apat., canada cornar, sharanpur road, opp.telephone exchange, nasik-422002 PH[protected],[protected].submitted dt.06/12/08(WORK ORDER NO. HHP-4631)(PROBLEM-MOBILE NOT CONECTING TO COMPUTER BY USB DATA CABLE).I expected date of handset return is after two weeks. When we visited to service station, MR.S.S.BAVALEKAR, MOBILE.NO.[protected], told me that mobile has been sent to Bangalore for repair. You have to wait for 7-8 more days.Now it has been passed 24 days but i have not got my phones yet. I have tried to make calls in the regard, but, either they do not pick up the phone or I get replies that they will inform me but after repeated requests they have not called me yet.
If no action is taken by the company i will be compelled to knock the doors of the consumer court for justice to a non technical customer.
You are requested to please look into the matter & do the needful.

Hope for favourable response & early action please.

VIKRANT
O[protected]
[protected]

I have given my mobile to service station for my joystick wasn't working.
But, after I recived it back I noticed that my camera is not working instead.

help me

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com

Samsung — i cound not get samsung product

i have a counter at bhubaneswar.i had alredy got a well establised here. and won the samsung mobile scheame maney times .but due to some reseon with samsung mobile dealer here at bhubaneswar ,orissa .SO they Donot give the samsung products.i donot have any pendig in cheque on samsung mobile .
i am harashed to get samsung mobile to sell here..
so kindly help me to get samsung mobile to get in to my counter to sell the products.

samsung t.v — not getting bill

Dear Sir/ Madam,

My loan has been cleared and still not getting my television bill and statment. I visited to bajaj fainance office at Time Square Fatehgunj Baroda. They asked to pay Rs. 100/-.

Kindly look forward to it and help me in getting my bill and statment of loan.

Regards,
Jgnesh Chauhan
Address:
Khumbharwada,
Near Urmi School,
Sama Gam,
Baroda 390002
ph[protected]
(m) [protected]

Dear Sir/ Madam,
There is a problem of 1.picture cut at bottom side on RHS 2.Screen size is less during AV mode in my slim flat colour tv.

I had talk five to six time regarding this to custmore care but no action has been taken till now i am highly disatisfied with service of Samsung.
my complaint no:is [protected]

Samsung CTV — REpair under warranty period

I have purchased a CTV of sansung brand on dt 29/10/2008 from M/s Columbia sales Ghaziabad. On 8/12/2008 the TV automatically out of order. After that i called to samsung call center phone no. 30308282 for repaing the CTV. They have send their person on that day for verification, the person came at home and look the CTV, after verification he said that its one part has been damaged and it has to be changed. I again call to that person, he said call to customer care for part changed. On 9/12/2008 I called to customer care 5 times for replacement that part They have just give me assurance that they are forwarding the mail to their senior and it will be repaired on same day. but neither 9/12 nor 10/12 no person has come. I am contniouslly calling to the consumer center but still my CTV is under repair.
PLease look into the matter.
thanks.
CA Sanjeet Kumar Gupta

priya international — about online application

sie,
i am confus about online application,
now i have drawn DD of Rs. 250/- but how to aply what is the
netx step.

Free color TV — Non receipt of color TV

Dear Sir

This is bringing to your kind notice that we have not received color TV so far
Kindly advice me where we have to contact for the same.

Awaiting for your early reply and action on this.

Best wishes

DVSasikumar

samsung T V — AV 2 and DVD mode not functioning

I have purchased Sasung television 29A730 from SAMSUNG PLAZA, Bistupur, Jamshedpur on 29.1.2008, but the4 AV 2 and DVD mode are not functioning and in-spite of repeatred complain to local dealer no one is atte4nding the call.

samsung/tv — no positive response from the company

The tv is not working properly.so i have lodge my complaint.They have sent a engineer to my home and he told me that there is a FBT problem but he has not the required parts to solve the problem.I have been waiting for approximately 15 days but there is no positive action have been taken till today.

i m jaswinder singh from ludhiana punjab i have a one samsang tv. There is mechanical problem in TV.Can u Provide me engineer who can rectify the problem .
Thanks



mb no:[protected]

SAMSUNG 32" LED LCD TV — Defect piece

I recently bought Samsung LED 32" TV in Gurgaon from AUDIO VOICE. They opened, resealed this defective TV and sold me deliberately. When installed the TV channels were running and no buttons worked. They washed their hands off telling that Samsung engineers will take care and has nothing to do with it (although they said I should insist on getting a new piece). The engineers came and did not agree for new replacement until they open and then prepare the report. The engineer opened the TV and rectified the problem and gave it to me back. I did not pay a huge premium to get a "piece of crap".This caused me a lot of mental stress and would never buy a samsung in India. In India Samsung produces all sub-standard products (in my case top of the line LED TV) and I strongly advice do not sign the receiving form until you check that TV (or any electronic item) works.

al fahidi — claim date

i have got SMS that your mobile number won 300000 in the coke live int'l draw in uk to claim email cokelive2009live.com. is it true.please confirm me

TV — EMI IS MORE THAN ACTUAL LOAN

Dear Sir,
i have taken T.V. from dealer and financed by bajaj finance, at that time they have told me that EMI for that will be 1500*8 only. and will be deducted from ECS system, but actual EMI was deducted Rs.1642.00 .

I have taken tremendous follow up from aurangabad office and they are always saying that next time your EMI will be corrected but till date no correction was made,

Kindly advice

TV — Blank cheques not received

I had purchased one Sony TV and loan taken from BAjaj Finance. My entire loan is completed without any failure. Now there is no deduction as per commitement from company. But I had not received NOC alongwith blank cheques submitted by me. Please arrange the same. There were so many calls from company regarding preapproved loan on the basis of my prompt payment habit. I informed them also that if my cheques and NOC not given to me than how can I avail again new loan from u. They said we will get back to you but till date no response. please advice.

regards

Samsung 32inch LCD TV — Not attending the problem within warranty period

We brought Samsung LCD TV approximately 8 months back. Presently TV picture is very poor and not vertical bars are coming on screen. We booked complaint on 16.01.2010 through mobile. We received BP no: [protected] by SMS on that day it self. But till today no action has been taken so far.

Samsung — warranty

i purchase samsung c3010 mobile phone in the mounth of august 2009. 1year warenty is there. now my (june 2010) i hv 3 problem in mobile 1. mobile camera is not working when open a camera its show check camera connection., 2. mobile not vibrate,. 3. when i speak my voice is not audible to other side. I went to trichy customer care service center. they told, they they are all hardware problem show u pay 450 rupees. i wait in 30minutes in that center. mostly they told same msg to customers like(its hardware prblm,so pay sme amt). i ask to customer care officer, warenty is applicable for which parts in mobile. they not give details to my questions. then, what is the reason for customer care service center.

Money making customer service center.

Samsung India — DELAY IN REPAIRS OF A TV WITHIN WARRANTY PERIOD

I HAVE A 32 INCH COLOUR TV WITHIN THE WARRANTY PERIOD. ON 17 JUL THE TV JUST WOULD NOT SWITCH ON. ON LODHING A COMPLAINT , IT WAS DETECTED TO BE HAVING A FAULTY PART.WE WERE TOLD THAT THE PART HAS BEEN DEMANDED. TILL DATE THERE HAS BEEN NO RESPONSE FROM THE CUSTOMER CARE IN AMBALA. WHEN EVER WE RING THEM , THE ROUTINE ANSWER IS THAT THE PART HAS NOT YET ARRIVED.THE COMPLAINT WAS LODGED IN THE NAME OF MRS VEENA , MY WIFE.
I AM AFRAID THAT WITH SUCH POOR CUSTOMER CARE SERVICES THE COMPANY SOON WILL EARN A BAD REPUTATION.
LT COL RAJESH
TELE 2640673-

I have bought a Samsung flat TV on 20/11/2009 not working, I have called up the Samsung Customer Care for service so far .It's almost more than two week.
Iam really Frustrated with the Customer Care.

samsung tour to thailand — no response

i have repeatedly calling these people but no response and the phone number will be also switched all the times..no response on mails,,

pandu ranga
amrutha computers
[protected]

samsung 21 inch flat TV — No audio

My Samsung TV audio (sound) has failed.
Several calls to the Samsung dealer (Quilon Radio Service) goes unattended.Complained to the Samsung Customer service Centre.No response.
Several weeks have passed. Complaint number I 0414
Most irresponsible company I have ever come across.

I appeal to all prospective buyers of Electronic products to think twice before buying a Samsung brand.

Kindly do the needful if something can be done

Samsung — not accepting for cell without bill as it is misplaced but cell is within warranty period

not accepting for cell without bill as it is misplaced but cell is within warranty period. very arrogant and poor response. and above all they have facility to check warranty period.

Samsung — product is under guarantee period. not getting service

i had purchased samsung semi autometic washing machine on 04.08.2010 from one the ulhasnagar vendor, since 04.08.10, this is third time i had lodged compliant with the company for the same problem, all the time the representative of the company attend the complaint after strong follow-up with the gap of 10-15 days and problem get solved. and after lapse of one month the same problem in the machine gets started.
present i had loged complaint on 28.12.2010. till today no body had contacted us nor had attended the complaint. every day call at their toll free number new representative come on the line and promise to resolve the complaint withing a day. but i dont known when there day come to the picture. the machine supplied to me seems to be faulty thats why the same problem recurrs again and again. compnay should change the product at the earliest.

problem of the machine - machine makes noice while running for washing of clothes.


deepak mangwani
cell no. [protected]

samsung is the worst company filled with sub standard products and thoroughly useless service. If anyone is looking at buying their products like washing machine, LED TVs, please don't fall into the trap. The technicians don't even understand the difference between electrical and electronic parts.

I am sitting with a dead LED TV for a month and there is no response from anyone even after about a month of lodging the complaint.

Samsung — NO RESPONSE FOR TV REPAIR( UNDER WARRANTY)

I have brought a SAMSUNG color TV on Mar 2010. After 8 months i find the video output is not working so i am not able to connect any DVD players or Dish TV. I have already registered a complain(no. [protected]) regarding this to samsung customer services on 18 Jan 2011 and till now I called lots of time to customer services. Every time I was told by Customer care that i surely called by service center or their engineer on same date but till now i have not received any call neither by any service center nor by any technician.

MY Details: NK Tripathi
Contact no- [protected] & [protected]

Samsung India — Under Warranty- claim being asked to pay

Dear Sir,
I bought a latest digital camera( SAMSUNG PL100) from Vijay Sales, Godbunder Road, Thane in Aug 2010. We recently realised that camera dispay have a small black spot that is increasing slowly. Contact Vijay Sales who guided to visit the service centre. On visiting the Samsung, I was told it will be chargeable as this is not a manufacturing fault. I was told it might have happened due to falling or whatever. But there was no visible sign of any outside damage, they confirmed. They insited I have to pay for the repairing charges amoung around Rs. 1200/-. This was not acceptable and I came back. Lodged a complaint on phone with Samsung Call Centre but of no avail till now. Complaint No is BP [protected]. Issue is yet not resolved. I hope thru this medium, I can get the issue resolved. Anil

wost service center in samsung.i dont like the costumer care rules.i m very much satisfy in product but service wise not satisfied in tamil nadu.one week before service is down for my washing machine (i payed 300+tax=330).now i had small problem to fit pipe, i complaint to customer care they asking (330 rupee)full payment for small work.i ready to pay but not that much.i called to costumer care they disconnect my call.what want to do now?i had a samsung washing machine &refrigerator and we plan to buy LCD t.v but now we changed our plan because of very bad service.i want a solution for my washing machine immediately.

Samsung — Smart 46 inch LED not Working after 2 months

The most mental torture & harassment i had faced in my 30yrs life.. I recently bought their recently launched Smart TV D7000 series 46 inch.

I was so confident about Samsung Brand i blindly purchased it..

Very very poor service from Samsung.. Same repeated emails format ,, same repeated message from call centres ,, same repeated sms in my mobile... And about Internet no use.. Has to operate through Untouch Remote control which is big headache.. No support through mouse & keyboard operation .

No demo person explained to operate smart TV..It is almost 28days that piece is neither replaced nor the company refunded my money back... They really dont care anyone single rupee..Just mental harassment and time waste ...

Finally waiting for just one week.. than filing Consumer Court , Ad in paper , CNBC awaaz pehredaar... will kill the company Brand image if my problem is not solved.... I have spend blindly Rs .1,47,500/-.

Also came to know parts also very costly if any parts gets damaged as parts has to be replaced and can't be repaired..

Anywant proof of emails & sms and calls can show u..

[protected]@yahoo.co.in

I have bought an 46 inch LED TV from INDRA SOUND at INDRA SQUARE MARKET in Bangkok, Thailand on 2nd November 2011.
Since January it is not working and even though it has an international warranty, the service centre is not ready to repair it under warranty.
I have corresponded via email to Samsung but they are not responding positively.
Viresh Bole
Ph# [protected]

I have bought an 40 inch LED TV from DUBAI on 1642012.
Since 5 may, 2012 it is not working and even though it has an international warranty, the service centre is not ready to repair it under warranty.I contacted service center but they didn't responded positively.
PAWAN KUMAR
[protected]

TV — product purchase without my information

sir,
these is to inform you that there was some misuse of my account no of ge money is :-ryy[protected] is these
due to some problem i have applied for loan in bank but it was showing that there is some amount left of purchase of a tv but it was not purchase by me and the account no is also diffrent it is :-ryy[protected] due to these i have to face lots of problems from your side so please kindly have a attention on me its a request to you so that i can came out from the problem which created by mistake from your side should get away.
please pay attention on these note its a request to you give me the ge money off contact no of chattisghar on my mail id [protected]@gmail.com or you can also contact me on my no [protected] please proceed its a very urgent so kindly have on my notes.

DEAR ALL
I PURCHASED SAMSUNG LED-32" FROM INDRA SOUND BANGKOK ON 17/OCTOBER/2012. NOW MY LED IS NOT WORKING AND WHEN I CONTACTED SAMSUNG THEY TOLD ME TO REPLACE THE PANEL THOUGH THE LED IS IN GUARANTEE PERIOD DATE OF MAKE IS CLEARLY MENTION ON LED AND SAMSUNG PEOPLE ACCEPTING THE FACT. BUT THEY ARE NOT READY TO CHANGE THE PANEL WITHOUT CHARGES.
MODEL CODE: UA32D4003BXXXT
S/N: LDV23DCBA00175L
SO PLEASE HELP IN THIS REGARD.
NEERAJ SHARMA
[protected]
[protected]@gmail.com

Hello all,

Greetings,

I had made a purchase of Samsung LED TV dated 22/02/2012 during my visit in IT City, Pantip Plaza 604/3. Phetchaburi Road. Petchburi Road. Rights., Bangkok 10400.

Model Code : UA32D5000PRXXT

Unfortunately my product has found a defect and there is no picture and sound ok problem to this Samsung LED TV. I do not have my international warranty card with me.

Can you please provide me the international warranty card details with same?
I do not have any contact with the dealer directly, and I am currently residing in INDIA.

Your help is much appreciated as I am having trouble dealing with samsung service center INDIA without warranty card.
Could you fwd the required query to concerned team to help me out?

My LED tv is not working since 1 month, any help is highly appreciated

Thanks
Cheers!
Prabhash Jani
[protected]
[protected]@gmail.com

Samsung LED TV

INTERNATIONAL WARRANTY
I have purchased a Samsung LED TV IN Bangkok on 20TH JULY 2012.
FROM 6TH OCTOBER, it is not working and the service centre is refusing to repair it under international warranty.
Your help is much appreciated as I am having trouble dealing with samsung service center INDIA without warranty card.
Could you fwd the required query to concerned team to help me out?
THANKS
RAGHU
[protected]

Hi,

I am also facing a similar problem with Samsung LED tv i bought from Bangkok

I bought Samsung 46 Inch LED TV from Indira Sound at Indira Market in Bangkok on 6/11/2011. It has just been 2 Months that we have started using it and it has devloped PERMANENT BLACK LINES on the Screen and also the screen keeps on flickering. I have raised it with the Samsung service team (vide complaint no. [protected])in India but they refused to repair it under warranty.

I had bought the telivision after confirming about international warranty from the dealer.

Model No:UA46D5000PRXXT
Serial No.: LD893DHBA00177

Kindly Help in this regard.

Regards
Ankush Lodha
[protected]
[protected]@gmail.com

hi

I am facing a problem with samsung LED tv.i purchased from kuwait
Unfortunately my product has found a defect and there is display problem to this Samsung LED TV. I do not have my international warranty card with me.i have BILL.

Can you please provide me the international warranty card details with same?I PURCHASED SAMSUNG LED-32" 05/08/2012. NOW MY LED IS NOT WORKING AND WHEN I CONTACTED SAMSUNG THEY TOLD ME TO REPLACE THE PANEL THOUGH THE LED IS IN GUARANTEE PERIOD DATE OF MAKE IS CLEARLY MENTION ON LED AND SAMSUNG PEOPLE ACCEPTING THE FACT. BUT THEY ARE NOT READY TO CHANGE THE PANEL WITHOUT CHARGES.
MODEL CODE: UA32EH4003RXZN
S/N: ZWQC3MMC500485K
SO PLEASE HELP IN THIS REGARD.

I am also facing same problem, I brought samsung 46 inch LED TV from bangkok in december 2011, dealer said it covers international warranty of one year but when i contacted samsung in mumbai for repairing same after 10 months of purchase they said it doesnt cover international warranty. I have used for 10 days only and then packed it in same box and stored it as my house was under renovation. Now samsung service person is telling me to replace LED panel on chargeble basis.
So please help in this regard.




Hiten
[protected]

I have bought one Samsung LED TV 40" UA40ES6200 ON 14/10/12Invoice No :20931/12, So no :21844/12 from Sheeba General Trading (L.L.C)p.o.box51305 AL fahidi street bur dubai, dubai- U A E
at kolkata (india) samsung not providing any free services until it is in warranty period they are charging for every service

so kindly look the matter seriously and suggest the best solution to me

thank you

Dear Samsung team

I have purchased samsung 32inch LED TV from indra square on 13th october 2012. Currently their is only sound that we hear no picture image. could anyone help us who to get repaired or replacement. we have invoice copy and the warranty card with us.

Regards
Archana
[protected]

dear all, I brought led 32" from kuwait on may 2011, unfortunately I lost the invoice. Since 10 days my led is not working, image is jumping, so kindly please any one can help me to get samsung international service center e-mail address.

Thanking

Rathna
[protected]@yahoo.com
[protected]

Hi All,

I have purchased samsung LED TV 46" tv from Bangkok in march 2012 and now i am getting a vertical colored line on the display. During VAT refund i forgot to take copy of the bill.

When i call samsung team they told me that it does not cover international warranty and also they asked for bill. It is still under warranty and they are asking to replace the panel which will cost almost the price of TV .

Samsung team - Either you should provide international warranty and track your products or should catch the people who are fooling around the tourists.

If you can replace my TV panel without any extra charges then it will really help. or it will be the last deal which i had with Samsung. Will never go for samsung products.

Thanks
Rahul
[protected]

i am planning to purchased samsung LED 40 inch tv from singapore. do it have international warranty. Please confirm.

regards
priya
[protected]

I have bought an 32 inch LED TV from USA on 24 November 2012.

It is not working with Tata Sky HD connection and even though it has an international warranty, the service centre is not ready to repair it under warranty.


Satish Aaglave
Ph# [protected]

I have purchase a led tv ON 228/12/2012 FROM KAROL BAGH, Delhi-(INDIA)
DETAILS ARE AS BELOW
model no.-UA 40 EH 5000 R
CODE- UA 40 EH 5000 RXZN
TYRE NO.- UA 40 EH 5000
[protected]
B.No.[protected]G-01
40UE5000
L-1098
W-159
H-621
NOW I WANT INTERNATIONAL WARRANY FOR THIS PEICE.
PLEASE HELP ME.
FROM:-
Pardeep Jain
[protected]@ymail.com
cell no.-91-[protected]

I have purchased a samsung LED T. V from Kuala Lumpur, They tole me that, we need to register online for getting international warranty. How I can do it, please..

I HAVE PURCHASED A SAMSUNG LED TV FROM KUALA LUMPUR. UNFORTUNATELY I LOST THE INVOICE. SINCE 10 DAYS MY LED IS NOT WORKING.
NOW I DAY I AM IN INDIA (GUJARAT - RAJKOT) MY TV HAS A POWER PROBLEM. I AM READY TO PAY MONEY FOR SOLVE THIS PROBLEM. I DON'T HAVE ADDRESS OR PHONE NO OF SAMSUNG OTHORISE SERVICE CENTER IN RAJKOT. PLS SEND ADDRESSES OR CELL NUMBER.

Samsung is probably running a sham by saying they have international warranty covered in India but the Indian sumsung team is trained to ensure no one is able to get it - You cannot register it online because they will call you to speak to customer care who will not be able to get through - if by some stroke of luck you can get through - they will say Delhi will decide - Delhi will say do you have this document or that document and will look into it but in reality they wont and you will be running pillar to post and nothing will come out of the exercise until you are frustrated and give up - I feel if given the opportunity - DONT purchase Samsung products - I dont know about other products but the TV support centre is a scam in India - I will approach Consumer Grievance cell and lodge a complain and will share it on this forum so that we can all fight it together if it comes to that - because no matter how large a company Samsung is - they have to ensure they dont misuse their size to con customers.

Why the bloody hell should any document be required - It is a Samsung product, it has a serial number, they can trace it - that should be enough - if they make faulty products, they bloody well repair/ replace the damn thing.

Hi AmitKaria, Please share the document list which Samsung India team asks you to provide for availing International warranty. Am planning for Bangkok next week and want to make sure that I get all the documents required from the dealer in case I buy Samsung LED. Also do share the output once you complain to Consumer Grievance Cell. Thanks for your help.

Greetings of the day Samsung Team!
After reading all the above comments, I breathe a sigh of relief that I am not the only one who has issues with the Samsung people. We purchased a LED – 40’’from Muscat on 5/12/2012; please find the TV details below.

Details of Samsung LED - 40''
Model number : UA40EH5000R
Model Code : UA40EH5000RXZN
Type No : UA 40 EH 5000
Version No : AD01
S/N : ZUUZ3MLC301343L
AC100 -240V -50/60Hz 87W
Made in Malaysia


Unfortunately the product we purchased is a defect and we aren’t able to view anything on the screen (display issue). I called up Customer care after checking the blue color warranty card provided to me at the Time of purchase, which clearly states that the List of countries where regional limited service warranty is applicable and India is one of them, it also has the customer care number to call and get assistance. I followed the same by calling the customer care and registered a complaint, got a ref number for my call as well – [protected]. When I verified about the documents that I have ( Original Blue color warranty card + Original bill/ receipt);The customer care agent assured that the services will be free and will be taken care off soon. A service rep contacts after few hours of conversation with the customer care, comes home and checks the LED parts and says your TV tuner is gone for toss… his words merely gave me an attack. He then asked for the TV details, warranty card etc. I had the bill and warranty card details ready which the service rep has a peek into and says I’ll need a copy to show that to my manager, fills the job code and leaves my place.. From then every day a person calls up and says Madam we need a yellow color card, we need a photo of the TV, we need the code details… They say we won’t be able to help you though you have the proofs, you will have to pay money and get your TV issue fixed… I am upset and confused as to what are your reps up to????… I had to lose my cool and yell at them as to what are they up to and playing with.. When there is a seal on the Warranty card for a year (Blue color which I have produced already), now they want me to get an International warranty card. God knows why you’ll are irritating people around, to get an International warranty card I have to fly to Muscat is it? I rather buy a new TV from another competitive provider with the same charges that apply for my visit to Muscat again….why you cheat your customers like this and you want to be a best dealer for electronic products by doing this? Please put a full stop to these dirty acts, look into the matter ASAP and help me get my TV fixed.
I also see another Customer of yours for reference please see the customer details below.. He has a similar TV details like mine and needs an International warranty card.. Request you to helps us out before we run out of warranty.. Which you guys are really wishing for so that you can demand and loot people….

(I have purchase a led tv ON 228/12/2012 FROM KAROL BAGH, Delhi-(INDIA)
DETAILS ARE AS BELOW
model no.-UA 40 EH 5000 R
CODE- UA 40 EH 5000 RXZN
TYRE NO.- UA 40 EH 5000
[protected]
B.No.[protected]G-01
40UE5000
L-1098
W-159
H-621
NOW I WANT INTERNATIONAL WARRANY FOR THIS PEICE.
PLEASE HELP ME.
FROM:-
Pardeep Jain
[protected]@ymail.com
cell no.-91-[protected])

Waiting for your response on the same. You can contact me on my email Id :[protected]@rediffmail.com
Your’s frustrated Customer.

Greetings of the day Samsung Team!
After reading all the above comments, I breathe a sigh of relief that I am not the only one who has issues with the Samsung people. We purchased a LED – 40’’from Muscat on 5/12/2012; please find the TV details below.

Details of Samsung LED - 40''
Model number UA40EH5000R
Model Code UA40EH5000RXZN
Type No UA 40 EH 5000
Version No AD01
S/N ZUUZ3MLC301343L
AC100 -240V -50/60Hz 87W
Made in Malaysia


Unfortunately the product we purchased is a defect and we aren’t able to view anything on the screen (display issue). I called up Customer care after checking the blue color warranty card provided to me at the Time of purchase, which clearly states that the List of countries where regional limited service warranty is applicable and India is one of them, it also has the customer care number to call and get assistance. I followed the same by calling the customer care and registered a complaint, got a ref number for my call as well – [protected]. When I verified about the documents that I have ( Original Blue color warranty card + Original bill/ receipt);The customer care agent assured that the services will be free and will be taken care off soon. A service rep contacts after few hours of conversation with the customer care, comes home and checks the LED parts and says your TV tuner is gone for toss… his words merely gave me an attack. He then asked for the TV details, warranty card etc. I had the bill and warranty card details ready which the service rep has a peek into and says I’ll need a copy to show that to my manager, fills the job code and leaves my place.. From then every day a person calls up and says Madam we need a yellow color card, we need a photo of the TV, we need the code details… They say we won’t be able to help you though you have the proofs, you will have to pay money and get your TV issue fixed… I am upset and confused as to what are your reps up to????… I had to lose my cool and yell at them as to what are they up to and playing with.. When there is a seal on the Warranty card for a year (Blue color which I have produced already), now they want me to get an International warranty card. God knows why you’ll are irritating people around, to get an International warranty card I have to fly to Muscat is it? I rather buy a new TV from another competitive provider with the same charges that apply for my visit to Muscat again….why you cheat your customers like this and you want to be a best dealer for electronic products by doing this? Please put a full stop to these dirty acts, look into the matter ASAP and help me get my TV fixed.
I also see another Customer of yours for reference please see the customer details below.. He has a similar TV details like mine and needs an International warranty card.. Request you to helps us out before we run out of warranty.. Which you guys are really wishing for so that you can demand and loot people….

(I have purchase a led tv ON 228/12/2012 FROM KAROL BAGH, Delhi-(INDIA)
DETAILS ARE AS BELOW
model no.-UA 40 EH 5000 R
CODE- UA 40 EH 5000 RXZN
TYRE NO.- UA 40 EH 5000
[protected]
B.No.[protected]G-01
40UE5000
L-1098
W-159
H-621
NOW I WANT INTERNATIONAL WARRANY FOR THIS PEICE.
PLEASE HELP ME.
FROM:-
Pardeep Jain
[protected]@ymail.com
cell no.-91-[protected])

Waiting for your response on the same. You can contact me on my email Id :[protected]@rediffmail.com
Your’s frustrated Customer.

Hi,
I have purchased a Samsung LED 40" TV on September 2012 from Bangkok. It was working fine for 3 months, but all of a sudden when we were watching it the monitor seemed to be half black and white. After contacting the dealer he is saying it is pannel problem, and we have to pay Rs 25000 extra to replace or get it repaired inspite of having Internatinal warranty for it.
Please suggest me what can be done for the same.

Archana
[protected]

This is really very serious problem as per as Samsung brand name is there. I am using mostly Samsung product like Galaxy s3, Samsung LED Tv UA40EH6030R which I bought from Thailand same like of many of you have bought. The whole problem is "International Warranty Card". This IMP point we come to know when we bought TV Set in India and tried to register the product to Samsung Service Center. Samsung people must undersand that while we purchase the TV Set, we have bill. It contain name and our passport number also. That means product is purchased by an Indian citizen. I request all over consumer to take this issue to Samsung CEO. You can make a complain on link http://www.samsung.com/in/info/contactus.html . If we sent many complaints, they will understand our problem. Another way to put pressure is we can have a facebook page on this issue. We can connect together for this issue.

My details are:

VINOD JAISWAL,
AURANGABAD MAHARASHTRA

MOBILE [protected]

Is samsung provinding international warrenty. I am planning to buy LED TV from doha/qatar.

Hello all,

Greetings for the day,

I had made a purchase of Samsung LED Smart TV dated 28/08/2012 from SIAMKOMINTR CO., LTD. (Branch No. 4), 8/55 Moo 9 Sukhumvit Road, Nongprue, Banglamung, Chonburi 20150, bill no 080 & serial no. 3980, during my visit to Agriculture & Rice expo - 2012,

Model Code : UA 40 EH 5300R

It was working fine till March 28th 2013 & unfortunately my product has found with a defect that there is no picture display but, sound is ok. I do not have my international warranty card with me as required by the service center in my location. (Shimoga - Karnataka - India)

I was informed by the dealer (Siamkomintr Co. Ltd) that the product carries the world wide warranty !!

Can you please provide me the international warranty card details with same?
I do not have any contact with the dealer directly, and I am currently residing in INDIA.

Your help is much appreciated as I am having trouble dealing with samsung service center INDIA without warranty card.
Could you fwd the required query to concerned team to help me out?

My LED tv is not working since 10 - days, any help is highly appreciated

Thanks
Manu Kumar
[protected]@gmail.com

Hi Samsung team
I have purchased a LED TV from Dubai from SEVEN WONDERS ELECTRONICS TR, LLC dealer. He didnt let us check the device over there so we bought it to our home in Delhi, India. As soon as we plugged in the device it shows a white screen and nothing else, I have the warranty card given by them and i have the invoice with me. So kindly let me know the steps i need to take to solve this issue

regards
Dinesh Khandelwal
[protected]

I have purchased a Samsung LED TV from Indra Sound at Indra Square Market in Bangkok on 3RD DECEMBER 2012 It was working fine for 4 months but now there is a blue dotted line coming on top and right of the screen . I registered a compaint in samsung they are saying you dont the complete document i have also registered the product with the samsung . If the warranty document is that much necessary then y dont the INDRA SOUND provide the customers with the proper documents. This the fault of the shop and samsung and not of the customers.
Please suggest me what can be done for the same.

Shobhit Talwar
[protected]

I bought a Samsung LED Tv from Gaffar market new delhi on 10-05-13
can u let me know that how can I get International warenty
Sudhir
[protected]

Samsung is a company, see how many people are suffering,
This cheat company is fooling its customers by saying that their product have international warranty,
I had bought a 46" 6600 smart led tv from Indra, Indra had said that I will get international warranty, but within three months my led panel was dead and an amount of 45000 was demanded for replacement .
These cheats have one more style to make us near the cost, now they are demanding rs.5000 per service engineer visit for international purchased sets, the intention behind this is that the consumers don't call them and put pressure for warranty, as they will have to pay 5000 buck first .

A bloody cheat and fraud company

Purchased a samsung led smart tv from Thailand in the month of April 2013. There is some problem with the panel. The tv has stopped functioning. The company is not accepting warranty.
I would request samsung to replace my led panel being such a big international company it should think about the interest of its consumers.
Model no: UA55ES7100RXXT
Serial no: LFVL3DLD200035L
Awaiting positive response from samsung
Manoj Wadhwani
Contact-[protected]

Purchased a samsung led tv from Thailand in the month of April 2013. There is some issue with the panel. The television has stopped functioning. The company sails that the warranty is not valid. I request the samsung company to do something about it being such a big international company kindly provide the consumers with satisfactory services.
Model no: UA55ES7100RXXT
Serial no: LFVL3DLD200035L
Awaiting for a response
Manoj Wadhwani
Contact- [protected]

Hello Friends,

If you really want your issue to get solved then attach a copy of your bill here. I did it on my post and got the result in 24 hrs.

Regards
Samsung Rocks

Hi Team,

I am facing problems with my international warranty for Samsung 46inch 3D LED TV. Please suggest a way out of this.

Anyone please call me on [protected] and suggest a way out of this.

Regards,
Sagar

Hi,

I have made a purchase of a Samsung 3d LED TV from Malaysia in December 2012, I was told by the dealer that the international warranty is applied to this product throughout the globe and there is no clauses attached to this. With this confidence I went ahead and brought this product. I also double confirmed on this, he went to said that as a part of billing there is a exclusive set aside for warranty from which adds to MRP.

However my TV set has stopped working from a past couple of weeks and when I reported this to Samsung I hear that the international warranty does not apply to INDIA region. This is coming as a total surprise to me.

Kindly check and do the needful for this to be sorted. I have already registered the complaint with Samsung helpline. Please trace the complaint ID based on my name and phone number.

Do let me know if you need any other information. I have also attached the copies of my purchase bills for your reference.


Regards,
Sagar
[protected]

I have purchased SAMSUNG LED model UA39EH5003RXZN from salalh sl no zx7v3mld204196r for warranty what is ZIP code pls inform me

reading all the comments and complaints above has nearly given me a heart attack. my sister went to bangkok and purchased samsung 40 inch LED for me. I am yet to register it and wanted to know how to do that process. More scary thing which is coming to me is the airport custom authority kept the original bill of the TV with them despite clearing all the duties etc. Anyways, blunder done is done now, , , can anyone plzz help me register the product online dictating the steps from beginning.

Thanks
Meenakshi

Hi i purchased a 46 inch samsung LED TV 3.5 months back, from malaysia...now i'm facing some problem with the display

Model No : UA46ES8000RXZN,
Serial No : ZW153MRCC00168P

when i contacted samsung customer care regarding this..they said the display panel is dead!!..so i have to replace it..which costs about Rs.54, 000/- which is absolutely ridiculous & on top of that they said there is no international warranty for TV's purchased in malaysia...what the hell??... i share the same frustration just as you guys..any help in this regard would be deeply appreciated ( i reside in india)..thank u so much.

We had purchase samsung led tv 40" series (5) 5300 from Sheeba General Trading (L.L.C.) Bur Dubai U.A.E. and it's model no. is UA40EH5300RXZN S/N. ZW0R3NRD300091 .
When we brought it to home and try to switch it on and it was out order. I had registered a complaint on it's customer care ( complaint no. [protected]) then after an engineer visited & said that led panel is defective so tv set is complete dead and we can replace the panel once we get it from company.
But i don't want to get it repair because I haven't use the product till yet it was packed. I want my tv to be replaced with another new one because I got defective product from company it's not my fault.
Can anyone suggest me how can I register my complain in consumer court against Samsung.

Arun punia
[protected]

Dear sir. I have purchased a samsung led tv. (Ua40e5000), on 17 jan 2013 from indra sound video partnership...from last 5 days the screen is showing some linings, i have cintact ur service centre but they r asking for rs.5000+tax for service charge and asking for international warranty catd to avoid service charges. Sir i have invoice copy but they r refusing. I request kindlt hrlp me on this matter.. eagerly waiting for ur positive response..
Thanks
Vipul

I think we should make more people aware about the problems of samsung product and the cheating and non responsive behaviour of SAMSUNG people. I bought LED 32' TV from Indira sound, Bangkok in July'2013 and it was communicated at time of purchase that it's under international warranty. In December'2013 the product has manufacturing defect and SAMSUNG people in india are claiming that the repair will be done on chargeable basis.
I do not understand how such bad practices can be adopted by a such a big company. Make people aware to not buy any samsung product unless they are 100% sure to avail international warranty.
It's dealers, customer care executives and the company itself representing themselves as cheater and harassing people in india and globally.
Please spread your experience as much as possible to your relatives, friends and known ones.

Sandeep
[protected]

Hi
i am

purches dubai (UAE ) UA39EH5003RXZN Model LED TV 26 April
& hi display panel is breackej & inadia this display is not awalble so please
help me
My contact NO
[protected]


santosh ughade

MAHARASTRA

Samsung — heating

When my phone on charging and use internet, games it have very heating

more noise (like "TUP"sound)

i bought a samsung single door Fridge on last year. Purchase time till date continuously noise("tup" sound) came from the fridge. Please assist to me

no cooling inside the refrigerator

invoice no. 346 dt.10/03/2014 complaint no. [protected] complaint details datewise: 11/04/2014, 25/04/2014, 08/05/2014, 16/05/2014, 17/05/2014, 23/06/2014, 04/07/2014, 07/07/2014, 08/07/02014

Power bank danage recived

Order id 423307 is recived but it is damaged.

sir, ami power bank niye chilam shopclues theke kintu seti damage kono kaj korche na. ami amar money pete chai.product ti ferot dite chai.karan ami apnader help line e phone kore parisanto hoye porechi.

very very damage and bad product

very very damage and bad product

Recently we had technical issue with our TV and when we contacted samsung customer care

They advised service charge will be 1000 + GST if TV purchased in INDIA and 5000 + GST if TV bought overseas

When I asked why all they said it is brought from Samsung Australia not Samsung INDIA

This is how SAMSUNG cheat public in INDIA

My Home theater is not work. Model No. HT-F453K

My Home theater is not work in properly. And i complain last one and half month. but no responce. My Home theater Model no. HT-F453k. and no any responce samsung custmor care.

Power bank 9000mah

Cash back not received against my order no 90374964

Extra Service Charge for Overseas TV

Recently we had technical issue with our TV and when we contacted samsung customer care

They advised service charge will be 1000 + GST and 5000 + GST if TV bought overseas

When I asked why all they said it is brought from Samsung Australia not Samsung INDIA

This is how SAMSUNG cheat public in INDIA

Hello Arif,

We are unable to get in touch with you. Kindly share your alternate number with us at http://bit.ly/IoOybg so that we may assist you better. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com

I have mailed you my contact details with which I purchased my mobile.

Coz, I don't like to expose my contact details here in this open forum.


Looking forward.
VERY URGENT
N.Manoharan.
[protected]@gmail.com

your email address is not receiving my email. Please provide with correct email address. I tried twice.

no reply from you yet. So, I am gonna file a suit on this issue in Consumer Court. No other way to solve this issue.

telelink — job

Kapsun global invites you to join Health Care Division and earn profit smartly. You can get the benefits by becoming a member of our division. ID: sp130d2315

Samsung Mobile — Irresponsible behaviour

Dear Sir,

In all the mobile service station of bangalore the authorised service people will not respond properly for any complaints. They will not pick the phone calls and they are behaving irresponsible with the customers. They will not give any clear solution for any problems caused. They will take more than 2 hours with the customers. They will not response for any small quarries. Please consider this reequest and make a arrangment such that the customer will not have problem with the service stations. Please take action on the service station of Rajajinagar and BTM Layout samsung service stations.

no body can solve my proble by haridwar service centre regarding my cell phone.

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com

Microwave — for demonstration

not getting the demo service from sandana alambagh, lucknow. since last 10 days. so plz tell me what to do. daily i go to sadana they say your complain has noted, resove today, but they not come.

Microwave Oven — Demo

We have purchased microwave oven and noted complaint for Demo vide ID [protected]. Dealer Bisani Traders, NAGDA (M.P.) 456-335 has told us that within 72 hrs. person will attend for demo. Now 8 days has already been expired and No body attended till date, it is lying unutilised. I would like to request that Either you take back your product or arrange to fulfill your commitment of 72 hrs. Further I also request that Please don't misguide to the custmers, it affacts to your reputation. Please suggest what to do now.

samsung microwave oven — demonstration

i have purchased one microwave oven back two months. installation has been done very next day but till today we do not know how to make different dishes in limited time. what shall i do.

hope an early reply.

regards

s.patel.

Microwave Oven Samsung — Installation and demo

M V Oven purchased on 20 Oct 2010 not yet installed. The person says it will take 10 days to instal the same since it has been purchased through CSD.The delay in installation of MV purchased through CSD is not understood. Had i been aware of this I would have never gone to Samsung .In any case I will never go to SamSung in future who does not care for their customers.Why a customer should wait for so long after paying the full amount.
Request do the needful.The name of contact person of Samsung is Shiju and his mob no is [protected].

Complaintant
Lt Col G D Vashista
[protected]

samsung microwave oven — installation

I have bought a new samsung convectional last week(30.12.12), i have asked for installation and demo. i got no response from them. I purchase the product from viveks purasaiwalkam.

I have bought a Samsung microwave oven on 29 Oct 15 from Vijay sales, Chandan nagar, pune. appointment was fixed for installation & Demo on 09 Nov 15, But no body has turned up for installation and demo.Plz do the needful.

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query we are still waiting for your response, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com