Samsung India Complaints & Reviews

Samsung — Samsung Split AC

We purchased Samsung Split AC (Bio Sleep)about 2 months back and it was working fine until summer began!!!
There is NO cooling effect as the Compresser does not turn.!?? The customer care is just not upto the mark and can say it's pathetic. It took 5 working days for the technician to turn up at our house. And he simply checked and suggested that the Voltage is not sufficient for the AC's compressor to switch on.. so we've to upgrade our power supply. If this was case, they should have informed us at the time of initial installation. They did not do so.

But the Technician failed to explain why exactly similar units are properly working in the same locality!! So request you all not to purchase such products without checking the customer care... which is really PATHETIC..
Am still awaiting for resolving the problem with our AC.. Spending 3K on a local Air cooler would have been a better choice I suppose

Samsung — REGARDING GAS LEAKAGE OF AC

Respected sir,
I have purchased Samsung products of worth Rs 110500.00(One Lakh ten thousand five hundred rupees (three Air conditioner)from DEE KAY VISION Pvt. Ltd., Sector-8c, Chandigarh. I have purchased my Air conditioner on 19th March 2008 and the product worked well through out the two or three weeks only. After that I found that gas is leaked from the system.
Samsung Chairman’s Vision statement says “Samsung product will live to customers expectation and enjoy that”. I am sorry to say that this does not meet this vision statement. More than that it has become a liability and pain because to get the servicing people is also a big trouble for all consumer people like us.
Following are the details of my recent experience Request made for servicing by telephonic call which BP No is :- [protected]
Every time when I call the dealer number[protected], the cumstomer care executives says the service manger will call us .But there is no response on that side.
I request you to Look into the matter and resolve the issue as quickly as possible.
Thanking You,
Mr. Parveen Garg
AKASH GANGA TOWNSHIP PVT. LTD.
SECTOR-6, SEHNAL ROAD, RATIA
[protected],[protected]

SAMSUNG SPLIT AC — repair is not done

i register a complaint to coustmer care of samsung at 30308282 on23-6-8 & my complaint no is [protected] but till date no work is done Has samsung sunk to such a low level that they do not even have proffecient engineers to do their services? Plz do something speedily as the heat is soaring and its of no use having an a/c if we cannot use it.

repair is not done
i register a complaint to coustmer care of samsung at 30308282 on23-6-8 & my complaint no is [protected] but till date no work is done every time when i spoke to couster care the bull answer is that give us some time & your work is done with in 24 working hours Has samsung sunk to such a low level that they do not even have proffecient engineers to do their services? Plz do something speedily as the heat is soaring and its of no use having an a/c if we cannot use it.

Absolutely true. I am facing a similar problem. No use calling at the service center. Didn't know that Samsung's after sale services are so bad that they dont solve the problem for so many days. I filed a complaint on Samsung service centre regarding the service of the Air conditioner on the 14/04/2009 and was promised that an engineer will visit on the same day before 8 P.M. But the engineer came on the 19/04/09. After checking the A.C. he said that there is a problem in the A.C. and some will come on the 20/04/09 to take the A.C. to the service centre and do the repairs. And the A.C was supposed to be returned on 21/04/09. No one is here yet for the repair. I would advice every1 not to buy a samsung A.C ever.

SAMSUNG SPLIT AC — Replace Part Swing patti

More 30 reminders in a two months to Pankaj Shah Owner of Shree Electronics KandivaLI WESTMumbai.

My puchase Invoice number 25695 dtd 17.10.2008.

No responce from Samsung Split AC, shopkeeper, distributor .

Do Not trust Brnad Name SAMSUNG. Bigest cheating in warrenting by Samsung.

I have same kind problem in Split AC 13NA Samsung. They do not responce to complain.

DO NOT buy any product of Samsung.

My Samsung Split Air conditioner is not in working condition.Please kindly help me to rectify the problem.

I am working as the lecturer at NIT, Trichy. I am extremely unhappy with the response of samsung'sservice center. I bought 1.5 ton samsung split ac from Mangal and Mangal, Trichy ..I used the ac just for 10 days.After that the AC is not working.I called called called called called called called called called called called called called called ...calling calling calling calling calling calling calling calling calling calling...(it is going on till date) to get the AC repaired. I strongly recommend not to buy samsung AC forever.
I bought the LG washing machine.Compared to samsung's service, LG's service (response) is much more better.

e.s.gopi

SAMSUNG SPLIT AC — Which split AC is best to buy

Hai friends,
I am interested to buy a split ac of 1 ton.
Pls suggest which company brand will be the best on al circumstances, also i had planned to buy in military canteen in chennai, will there be any reduction in money?.

Regards

Samsung is bad quality ac plus the service is also shamefull

SAMSUNG SPLIT AC — split ac samsung not working, no response from company to make it repaired

Respected officer,
This is dr sharan shetty
I have purchased Samsung Split AC in the month of NOV 2009.
It was hardly used since it was winter.
Now it is not working with no cooling effect.
I lodged a complaint regarding this to samsung service centre on 5th mar 2010.
since then there is no response from the company, as it has to be repaired by them as it falls in warranty period.
now fed up with their irresponsiveness I am contacting you.
Kindly look into the matter and do the needfull.
Complaint reference number at sumsung is BP [protected]
Thanking you

SAMSUNG SPLIT AC — lack of support from your customer care or the dealer

AC not working .no support from customer care even after repeated remiders and the same with the dealer (Samsung Plaza Edappally Ernakulam). Ac started giving problem with in one month after purchase. the complaint was lodged with cutomer care on 24 feb 2010.till date no action is taken.I purcahed your product expecting a better after sales service.but my real experience is bitter.

SAMSUNG SPLIT AC — Unit Not Working ( work only 2 days)

I'm surprised that last 12 days no body responded,They have give me complained No.[protected] & I'm keep calling them as big fool.After spending my hard earned money,these people are playing with US.

Request you all Guys before buying any samsung product,think 10000 time about their customer care.

**Attached my first mail to them.

Regards,
Sameer Khan
+91-[protected]




Dear All.
Its very pathetic experince for me to buy a samsung product.From last summer season,i'm not able to use my AC.Unit is not working properly after spending lots of money.

I brought an AC from M/S Gem Son's International
Address--> 67, South Patel Nagar,New Delhi-110008
Invoice No--> 12426
Book No.--> 249
Invoice Date--> 20/05/2009
** Request you to change my defective unit or i will move to consumer court for the same.

Regards,
Sameer Khan
329, L & T Complex,Sector-18-B, Dwarka,New Delhi.
+91-[protected]
+91-[protected]

samsung service oficer,

my name is jaya saravanan i have purchased samsung ac as183ugastil at dealer sharptroniccs, 115/b-omalur main road, salem 636009, tamilnadu, india.purchase date 22/03/2010, it just woeked for1 week, now no cooling effect, i booked a compaint on 1st may 2010, towards dealer and service centre, no response, i fed with the service centre and dealer, that no service after sale, im very much up set insted of enjoying summer vacction with ac, pls take a response of my complaint at the earliest, my complint no;22029

i have samsung split ac compressor are under warranty but i loss bill i don't know where i am kept so will you please sand someone to check my a/c unit

SAMSUNG SPLIT AC — Poor service in fixing my AC

I had a recent poor experience of Samsung in servicing my AC. The compressor conked off after 1 year of purchase. It took Samsung 3 weeks to fix my AC. This took numerous calls to their call center and numerous follow up calls with their head of Pune service. There were visits by 5 to 6 technicians before they fixed the AC. They apparently outsource the service to Modern enterprises in Pune. The owner of Modern enterprises is a fellow to keeps making false promises about attending to the complaint and sending the technician "today", but never keeps his promises. He would not answer my phone calls. I had to resort to sending SMS messages to him to ensure quick action. The secret that I heard from their technicians is that Samsung has shortage of parts for the ACs and hence the delay in servicing all customers. I will never buy anything from Samsung again.

SAMSUNG SPLIT AC — UNATTENDED

I HAD PURCHASED SAMSUNG AC IN APRIL 2010. THE ISTLAATION TEAM APPOINTED BY SAMSUNG HAD DOME VERY BAD QUALITY INSTALLATION. THE INSTALLATION PERSDON DID NOT PLUGGED THE HOLES DRILLED TO LAY DOWN AC PIPEING. IN SPITE OF REPEATED COMPLAINT WITH DEALER (VIJAY SALES), INSTALLATION AGENCY (M M AIRCONDITIONING) AND SAMSUNG CUSTOMER CARE COMPLAINT NU,MBER [protected].

CALLED CUTOMER CARE TOLL FREE NUMBER 10 TIMES.

SAMSUNG SPLIT AC — faulty

hi,
This is mrs Meera sawant,from new panvel.pl6/6;0;3,sector 17,new panvel.i purshased samsung split ac from Kings electronics,panvel.'my no.[protected]
for almost more than a month i"ve been complaining for my a/c,but till date my complaint has not been resolved.only once the mechanic had visited told us about leackeage in the gas pipe and the light problem,but not visited again,many times i called the call center of kings but all in vain.
For the last whole month we have been suffering from the mumbai heat due to the a/c problem,
i request you to please solve my problem by replacing my faulty a/c as it is still under warranty period and as i"ve been complaining for the last 2mths.

SAMSUNG SPLIT AC — not working after installation

I bought samsung split ac on 3rd june 2011. the retailer told me that the technician will visit your house tomarrow and he will install it.Technician did not came for a week. Then,The retailer called another technician and he installed it but unfortunate there was no power to check the working condition and he told me that when powe will come just plug it and start, it will work.He charged Rs. 2000 for two AC and run away .After many calls he never turn back.I complained to customer care service, they told me that service personnel will visit your house within 7 days .But so for no body has visited since 15 days. I am too much frusted after buying such item of samsung. and samsung technical services are zero.I will never buy samsung items again and I will ask my friends also not to buy samsung any item.

I have problem with same samsung home Ac ...recently bought from chennai with Ac leakage ... hardly worked for a month ..thats all.

looking for the service people..

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

The worst quality Aluminium coils being used by Samsung is indeed a problem that is all over the net. The company should really stop the scam of gas refilling service business and work for the consumers.

Even I am facing similar issue of gas leakage and have been quoted a price of Rs. 5000/- for changing the coil from Aluminium to Copper and getting the gas refilled is another Rs. 2000/- .


It makes sense not to buy Samsung products than to pay such service charges later on.

Nilesh Arora,
Mumbai

Samsung is using sub-standard aluminium coil for the split Airconditioners. Result is that within a year or two there is a need to change the condenser coil and for which company charges exorbitantly. Another problem is sub-standard quality of metal sheet which makes the gas leak. Almost all Samsung AC users complain about leakage of gas

It is very very strange why SAMSUNG has turned a deaf ear to all complaints.

Samsung Bio-sleep we bought in the year 2010 with 3 years we almost refilled the Gas 9 times every 4 month they service engineer telling gas leaked. i am very upset with the samsung service. i don't know where i have to take the issue .i don't who will give the solution for this.

Led suppliers

I want to buy 32'' led in 300 pcs on urgent basis. But a proper dealer no. Not received by ur company employees. Or from ur toll free numbers.

So plz help me or provide the proper contact no number for supply led in cheapest price.

Plz contact us : [protected], [protected]
sachin mangla

Stolen phone need block

Dear sir I have lost my mobile phone Samsung galaxy core today no: 357786/05/925902/1 kindly block my mobile completely as I have my all my personal information on it and I don't want use it by others

Spots on LED screen

I have recently purchased 46 inches LED TV from E-Zone, Ghatkopar, Mumbai just 1 month back. I can see there are three big spots on LED screen which blocks the pictures.

Power Failure

When the set is On its Works For Around 5minits and Automatically Shetown

Cracks in door

Purchased double door refrigerator but in couple of months developed cracks in lower door and has not stopped yet

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, we are still waiting so kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Samsung/TouchScreen Mobile — Touch Screen

Dear Madam/Sir
I brought GT-S5233A mobile phone last 9/10 months back. the proble is that k my mobile touch screen is not working . so kindly suggest me what should I do.

Mail me on this Id [protected]@gmail.com.

I am facing the exact same issue here with my Samsung Galaxy SL i9003.
My device worked perfectly fine for a period of 1 year. One month after the warranty, the trouble started in the form of touchscreen - it is not responding as expected.
The service centre people say that the screen sensor needs to be replaced and it costs 5100/- INR.
I have no solution to this problem, but one thing is for sure - I am not buying a Samsung phone ever again.

Kapil

I am facing exactly the same problem. I had purchased the phone in the April, 2011 and have started experiencing problems in July, 2012.
It seems the phone Samsung Galaxy GT I9003 has been made with a life span of about a year.

The problem i am experiencing is the touch refuses to respond. The touch as of now does not work for a day and then it works for a couple of hours. I am not sure what the problem exactly is except the phone is not usable.

Saad

I am facing exactly the same problem. Problem started exactly after a month after my warranty was finished. Action should be taken and there are many more other users like this. We need support

I m facing the same problem of touch sensors not responding after 8 mnths o[censored]sage here with my GT-I9003, i had given my phone to the samsung service center in vasundhara, ghaziabad (U.P) on 1/08/2012, and after repeated calls and several visits to them they have said to provide me a check on my behalf only if i provide them with a valid ID proof, my bank passbook photocopy, invoice, phone(with them), earphones, charger, data cable and SPECIALLY the BOX, i have my box nd earphones too, so they are saying to buy new earphones and a BOX. they say without box they wont replace my mobile is this some kind of joke, for a Rs.100 box i will lose Rs.18000. FOR SURE I M NOT BUYING ANY SAMSUNG PRODUCT from now ONwards.
PLZZZZ need suggestion URGENT.

My samsung GT-I9003 worked fine for 1 year 4 months. Now the screen stopped responding. If I connect the charger, it works fine. I took it to the service centre and they have replaced the connector but that doesn't seem to solve the problem. They have mentioned that they need to replace the screen for a cost of Rs. 5000/-. If this is the quality of samsung products, I will never buy them again! Looks like their products are designed exactly after warranty.

hiii m also bought a samsung glaxay i9003 on 5th june its a good work some time but after 20 days his sensor and touch not work properly i also tried softwere but not any solution

sorry m not buy any product of sumsung in future...

its service is too weak and his product also
my no [protected]

In short samsung product life is one year only..!!
mine was also the same problem..1 year goes perfectly..then you will cry cry and cry for the lost of your money..

Hi

I am facing the same probelem. I have purchase GT-I9003 in Mar-11, on one fine day tocuh pad of my GT-I9003 became non responsive. I tried all attempts vacated internal SD memory, factory reset, hard reset though tocuh pad is not working. Whenever charger is connected it is working fine otherwise it is not working.

I amtoo facing same problem.

Same issue with my GT-I9003. I bought it in July 2011 and the LCD failed in Aug 2012. After having researched a lot over the internet, I've realised this is a common problem with this model. I'm not sure even after spending INR 5000 on LCD change, how long will it last.

I'm switching over to another brand now, can't trust samsung anymore

I am also have the same issue . I am purchased this GT i9003 Phone on 24.03.2011 and its screen not responding from Aug- 25-2012 onwards. I think this is the batch complaint of LCD screen provided by samsung.

Same problem... phone worked for one year and one month... now they are asking for 6500 rs. and even after that touchscreen warranty of only one month...
I do think it is complete batch problem. Lets share month & year of manufacture and then write to samsung for a justification.

One more thing puzzling me, when the price of phone drops significantly these days why there is no correlation in the spare parts!!

i too faced the same problem in my mobile. i gave to samsang service cneter for repair. cost arround 6500(touch sensor pad need to change) i hope after change that one it may work . if not i will give a complain against samsung product particularly GTi 9003

Connecting people may the besttttttttttttttttttttttttt

i am also facing the same problem .. please share solution

PRODUCT DETAILS: Refrigerator; Model: SR32EMB/WH; Purchase Date: April, 2004

PROBLEM:
The main compartment (i.e. the fridge compartment, not the freezer) doesn't cool at all or barely cools, even though the thermostat (for the fridge compartment) is almost at maximum. The freezer compartment works perfectly fine.

PROBABLE IMMEDIATE CAUSE (as described by one of the numerous service engineers who visited): Ice forms on the cooling coil behind the freezer and prevents the lower (fridge) compartment from being cooled properly, either because it blocks the inlet for cool air for the lower compartment or it interferes with the thermostat for the lower compartment.

(DIS)SERVICE HISTORY:
- Problem first reported about 5 months ago; service engineer visited; explained the cause (as described above) and requested to shut the fridge down for 24 hours and then switch on; did so and the problem disappeared for the next 3 months or so
- 3 months (or so) later the problem reoccurred; since then, I've had about 5 (yes, FIVE!!!) visits from service engineers and the problem persists.
- The first of these visits, the engineer once again asked us to shut down the fridge and mentioned that we should periodically - once in two months - shut down the fridge for 24 hours for the ice to melt
- Second visit, essentially same as the first
- Third visit, engineer 'identifies' root cause as a defective timer and replaces this at a charge of about Rs. 780. After this, the ENTIRE fridge (including freezer, which till now was fine) stops working!! While waiting for the service engineer to come (which took a few days, despite urgent calls to the service center and several heated conversations), i drag the fridge out of it's corner and manually keep turning the timer every few hours to keep it running.
- Fourth visit, engineer replaces the just-replaced, 'new', timer with another one, promising that this time the problem has been solved permanently
- Fifth visit, this time a new engineer - apparently an expert (after speaking to the service supervisor and insisting on a different person) - comes and says that the timer - just replaced twice about two weeks ago - is defective AGAIN and replaces the timer for the THIRD time. This time, the fridge - quite fed up with the useless service, i think - doesn't even wait for a day before malfunctioning. Before evening, the bottom compartment isn't cooling again!

CURRENT STATUS: Fridge has been switched off and will remain so for 24 hours for the ice to melt - every time the bottom compartment stops working, this is what i guess i have to do.

SR32EMB — WORST RESPONSE FROM SERVICE CENTRE

DEAR SIR
I AM VERY MUCH FEDUP FROM YOUR SERVICE CENTRE PEOPLE FROM LAST ONE&HALF MONTH I AM SUFFERING FOR MY REFRIGERATIONS REPAIRING
TODAY ONCE AGAIN I HAD CALLED TO YOUR SER CENTRE & TALK WITH MR ABHIJIT KUNDU
WHO TOLD ME YOUR FRIDGE WILL REPAIR ON MONDAY WHY.
ONE OF THE WORST SERVICE I HAD SEEN IN MY LIFE
CLAIM NO-[protected]
DATE-0149 MATERIAL TAKEN FROM MY HOME

VIJAYDAGA
[protected]

Dear Sir,

I was happy with Samsung as a group & hence decided to buy a split 1.2 ton AC. However after 2 years of purchase when I wanted to go for a full service and repair ( the temperature is not going below 26 C) ..i received the biggest shock of my life.

I registered my request on 26th April 2009 ..my BP No is [protected]..yet till date my AC is neither serviced nor repaired. Two engineers did come in the mean time only to inspect the site..thereafter they have chosen to remain incommunicado...Everytime I register a complaint or speak to the customer service they say that the problem would be solved..however nothing has moved till date.

Following is the name of the outsourced agency which is to be blamed:

Service Location : Howrah, West Bengal
Service Centre : Time O Service, 37 & 38 Motinath Porel Lane, Salkia, Howrah. WB
Ph. No[protected]

My question is why should a brand like Samsung take chances outsourcing service requests to a callous third party who do not care about its & the parent body's reputation.

I request a sensible soul in Samsung to please treat this as an urgent request and solve my problem.

Thanks

Pratik Dey Sarkar
[protected]
Howrah, West Bengal

M/S. Samsung India Electronics Pvt Limited
7th & 8th Floor, IFCI Tower, 61, Nehru Place,
New Delhi, 110019, India

Sub: BP # [protected]

Reg: 1.5 Ton Split Air Conditioner – Model Number: AS18UA, bill dated – 12th September 2009 in the name of Saji Padmaraagam (2A- Block 8, Vijayshanthi Apartments, BHEL Flats, Perumalkoil 1st Street, Kottur, Chennai 600 085) purchased from M/S Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.

Sir,

I purchased (unfortunately) a split air conditioner as mentioned above. The same was installed on 15th September 2009 (if my memory serves right).

From 12th October 2009, the same has not been working (there is no cooling). As we were out of station, I could call up your customer care at[protected] only on 16th October 2009.

The call history on the same day is as below:

09:40AM, 12:24PM, 12:42PM, 1:30PM

From the very first call, I have been telling your representative that there is no cooling and someone has to visit my house to check and rectify this.

I was told that due to Deepavali, no one will be able to attend the call till Monday (19th October 2009). After a lot of discussions and so called "escalation", during my last call that day, I was assured that an engineer will visit my place on 16th itself. No one turned up.

Late in the evening, I got a call from your engineer asking about the details of the problem with the A/C (which I had explained to everyone of your representatives at your call center who attended my calls...!). I was told by this person that someone will be at my house on Monday (19th October 2009) morning to attend to this.

Monday morning at 12:21PM, I got a call from one of your Chennai service center (Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkathangal, Chennai, phone number –[protected] saying that your engineer will come to the house immediately. The person turned up late in the evening, checked the indoor unit and told that there is a gas leak and another engineer will be coming in on Tuesday (20th October 2009) to get it repaired.

On Tuesday, again, late in the evening (at 5:35PM) a person came, looked at the A/C, called me up as I was not at home (the number he called me from – [protected]) and told me that I need to arrange a Carpenter for them to repair the A/C. I told them that the window grill can be removed by them and that is how the person who came to install the same did installation. At this point, I asked if I should get the A/C removed myself and bring that to the service center. I was told no. I was told that they are unable to work as they did not bring sufficient equipments like safety harness etc, but they will come back with necessary people and equipments on Wednesday (21st October 2009) to “surely” get this repaired.

Wednesday evening, at 5:54 PM, I called up the same number – [protected] to find out what was happening. I was told that there was no “work slip” given for my complaint to them. Another person took the phone and told me that they will not be able to repair the A/C, unless I provide them with ladders to reach the place where the A/C is fixed etc etc. Then the same person asked me from where the gas is leaking (!). Obviously, the earlier people who attended the complaint never mentioned what the problem is to the next person who came on Tuesday or the one who attended my call on Wednesday.

After a lot of discussions, I was assured that there will be someone coming to my place with necessary equipments to repair the A/C on Thursday (22nd October 2009).

Thursday morning, I called up your Chennai service center (phone number[protected] at 10:13AM and I was asked to talk to Mr. Saravanan (phone number[protected]. I called up Mr. Saravanan and he told me that the Compressor will have to be removed and taken to the service center to fill in gas. As this is the first time I am being told that the compressor has to be taken to service center, I explained to him what has been going on since 16th October 2009. He assured me that he will check and call me back in a few minutes. Since I did not get any call from him for an hour, I called back and he did not pick up the phone.

I again called up your Chennai service center at 11:36AM and I was told that one Mr. Raja will be coming to pick up the Compressor for repair. I asked how many days this is going to take and he kept on saying he will come to my house and explain. This guy again is coming late in the evening to “inspect” the site is what I have been told.

I called up your call center number[protected] at 11:40AM and I was assured that a senior manager will talk to me to find out about my complaint (!), that too “ASAP – sometime today”(!).

Sir, considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:

1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).

In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.

If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible.

Look forward to a quick response and remediation from your side.

Thanks and regards,

Saji Padmaraagam
Flat – 2A, Block 8, Vijayshanthi Apartments,
BHEL Flats, Perumalkoil 1st Street, Kottur,
Chennai, Tamilnadu – 600 085
Ph:[protected],[protected],[protected]

This letter has been copied to:

• Samsung India Electronics Pvt Limited, NAC Towers, 85/1, Dr. Radhakrishnan Road, Mylapore, Chennai, Tamil Nadu 600004, India.
• Sha’s, Old 28A New 59, 1st Main Road, Gandhi Nagar, Chennai 600 020.
• Alfa Refrigeration Co, 5/12, Kabilar Street, Ekkaduthangal, Chennai 600 097.

Subsequent to sending the above to addressed and copied and also emailing this to Samsung support (for which I got an automated response - kudos to Samsung), the following happened:

I visited the distributor on 22nd October 2009 evening and handed over a copy of the above letter. The sales person there connected me to Mr. Rao of Samsung, who after checking the complaint record online assured me over phone that the engineers will come to my place on 23rd October 2009 morning to rectify the issue at MY HOUSE itself.

On 23rd, around 2PM, two people came, called me up and said they have to take this to their service center to repair. When I called up Mr. Rao again, I was told that they have to bring it in and after checking the complaint (the rude way guys there were talking reminded me that I have made a mistake of buying this A/C from Samsung - thanks guys), they will decide what can be done (repair / replace - dont know what they will replace) and let me know if they can return the same on Monday, 26th October 2009.

Clearly, Mr. Rao has not stood by his word. He was very clearly putting me on a loop.

BUT I do stand by my words as in the letter I issued yesterday to Samsung India:

"considering the above sequence of events, the current “uselessness” of the A/C that I purchased just about a month ago and trouble and harassment I am going through, please consider the following:

1. Before Saturday (24th October 2009), please get the A/C repaired and re-fitted at my house.
a. If that is not possible, replace the same with a new one before end of day Saturday (24th October 2009).

In the event of either of the above NOT happening, I will be forced to take this to appropriate legal forums for action against M/S. Samsung India, as well as your distributor M/S. Sha’s and your service agent M/S. Alfa Refrigeration Co.

If I am forced to this, I will also make sure that this kind of extremely bad “after sales” treatment is known to public through all means possible."

Regards / Saji

I had lodged a complaint on 14th April '10 regarding repair of my washing machine (BP No. [protected]). The engineer visited the same day, but due to my non-availability could not cater to our complaint.
Since then I have made numerous calls to the service center, sometimes 2 - 3 times a day. Everytime I am given the assurance that the engineer would visit today before 8:00pm or call me. But till today, neither have I received any calls from anyone related to this matter,nor has an engineer visited, despite repeated follow-up by me.
Last week I was given the number of a Mr. Rizvi. When I contacted him at 7:00pm last Friday (23-Ap), he told me that he would call me the next day after checking the records. But I haven't received any call from him till date.
Is this the "Customer Care" that a company such as Samsung has to offer. Just making a BPO sit and cater to the calls is not Customer Care. You guys need to attend to the actual complaint. It is now more than 10 days that my washing machine is lying useless.

I bought a window AC from auth dealer(Das Electronics) of Samsung on 20 Mar 2010,which is not functional since 16 Aug 2010.I registered the complaint with samsung on 19 Aug vide BP No. [protected] but till now(27 Sep) no positive reply from Samsung despite repeated reminders. Only reply is that a part of the appliance needs to be replaced about which only god knows that when it is going to be repaired.What action can be taken for careless attitude of the company and the sufferings we are undergoing.The appliance is in warranty period.

The pathetic state of Samsung service in Bangalore has to be experienced to be believed. My washing machine has not been working for the last 15 days. Firstly the service engineer would come after you call up the call center a few times , each time being assured that someone would call back ( and no one does the first time). Secondly the person would be possibly just trained and he would in fact do some trial and error and then recommend moving it to the workshop. That means a week's wait and 10 calls to the call center. Then the process of trying to get it back. It would come back and you pay the money and within a day, the same problem starts again. You start from step 1 as every time you seem to hear the mechanized responses with absolutely no understanding of the history, context , etc.

Companies are simply taking customers for granted, because given our legal redressal system, most o[censored]s would just grin and bear it, trying to just get things fixed.

Anyway, the only thing I have resolved to do is to NEVER buy another samsung product again.

I had bought an LCD TV some time back and recently shifted my house. On 24th Jan 2011 I had lodged a complaint at 30308282 to send an engineer for installing my LCD( Complaint no [protected]) I was assured that within next 24 hours it would be attended. Today it is 29th Jan 2011 ( 3 p.m) and no action has been taken. My repeated calls to the call centre have only made me listen to the boring message ( please wait, our executive will attend to you shortly) atleast 15 min on an average for every call ( made around 10 calls). Last night some engineer called up assuring that work would be done by evening, but he never turned up. At the end of endless wait for your engineers to turn up which has costed me leave from my work and unbearable metal tension, I apologise to Samsung for purchasing their product... Can I make e simple request to SAMSUNG:
Please tell the world that you are incapable of rendering services.
Please stop troubling customers
Please tie up with a hospital and medical insurance because you have the perfect recipe to cause mental tensions
Please advertise that you recruit useless people and there is no accountability in the system.

Finally if, possible please tell me the name and contact number of some alternate source from where I can get my work done..

I have 2 window ACs of Samsung. Both the ACs required a service call after 2 years of installation. The problem with Samsung service is: (1) to register a complaint, one needs to hold at least 15 minutes over phone just to register the complaint. (2) after registering the compliant, one needs to remind their samsung's customer service at least 2 times. I still await Samsung's Service Engineer to repair my AC for complaint number [protected] dated 15th April 2011 (today being just 18th April). Till such time Samsung's Customer Service phone lines or their Service Engineer shows mercy on a hapless customer, I can only curse my decision to buy Samsung

We have purchased a LCD 32 INCH of rereputed brand SAMSUNG from Next Showroom Sec 35 Chandigarh On 24.10.2011 but it was a pathetic experience that i have ever had.First of all there were no remote and other accessories along it.No problem we purchase it on the next day.Secondly when your samsung engineer came to install it he said it is a defective piece as there is no slot in the lcd in which wires have to be connected.

WOW WHAT A PURCHASE WE HAVE MADE OF BRANDED COMPANY?

More of that when we contact the shop dealer he said its a company issue they will clear it .Till date one month have passed no one has come to replace it.They are calling us but their staff have no manners that how to talk.

They are talking like that its our fault that we have purchased it.What A confidence they have

We have gifted it to someone nd u cant imagine how much we are embraced in front of those.


Now we want our payment back plus the compensation of the harrasment that we have bear along with that the aplogy letter of their staff of misbehaving with us.

Lalit
[protected]
[protected]

please send mail to support.[protected]@samsung.com...i face some problem, , its solved.try it bro

MQKW3PBCA02413


EXACT MODEL NUMBER IS UA32EH6030R.
I have 3d movies on usb drive, when I press 3d button on remote - it restarts.

Troubleshooting done -
changed usb drive, changed movie, reset TV from diagnostics, stabliser connected, no success

Support -
Called samsung support - Ekta picked up call, she guided to reset - it seems ok but before if fluctuates but now it restarts.

called again - Sandeep picked up - assigned engineer for troubleshooting - he said engineer will come on same day (saturday 20 july) before 7 pm - nobody came.

Called again on sunday - 1 rude person(forget his name) told me engineer will come on monday between 9:00 am to 7:00 pm - nobody comes

called again today - they said engineer will come tomorrow, we dont know what happens.

My concern -
1)If you are not able to support consumer then please dont manufacture these type of TVs which gave problem within 2 months.
2) If consumer is nothing for you then please come in front and say it loud that you are not going to support this product when sold.
3) What is the exact duration of "24 hours support" - Yes I know sunday is OFF

Please feel free to call me anytime on [protected] (I picks each and every call)

Waiting for your replay -

regards,
Sudhir Kumar Chauhan
[protected]
[protected]
[protected]@gmail.com
535/833 Arya nagar jwalapur haridwar uttarakhand 249407

Dear Sir

We have purchased samsung mobile having model no. GT-S7582 on dated 14.04.2014 which has been no power on i.e dead condition since last one week, so I went to Authorized Samsung Service Centre (Chawla Service Centre Shahjahanpur). But he is not repairing my handset and told us that date of purchase is not matching with system also said that the invoice is not genuine, whereas I have shown the original invoice then why they are denying to get it repair my handset. Kindly support and arrange to get resolve my problem asap.

Original invoice is attached for your reference.


Regards
Arun Kumar
Ph. [protected]
E-mail: [protected]@gmail.com

Samsung E2652 Duo Champ — Mobile phone missed Out

Dear Sir,

I have missed my mobile phone in Mumbai at Matunga Road in Taxi. I have got two sim's in that mobile. One SIM is Local Aircel service Phone no: [protected] and another SIM is Tamil Nadu Bsnl service phone no: [protected]. Kindly block my both the sim's to avoid misusing of it.

Regards,
Nirmal Kumar S

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

Samsung Mobile — AUTOMATIC ON/OFF PROBLEM

SAN

WHEN A PERSON CALL MY NUMBER MY PHONE AUTOMATIC OOF/ON . I SEND THE VIDEO SAME CIRCUMSTANCE.
MY MOBILE NO IS [protected]

SAMSUNG-MOBILE HANDSET — LOST MOBILE SAMSUNG GALAXY s5830

TODAY LOST MY MOBILE HANDSET SAMSUNG GALAXY 5830 IME NO.[protected] OF MOBILE NO.[protected] .PLS LOCK THE HANDSET.

i have not get ant response.

Somehow I don't think anyone on this website is going to fix your problem. Did you try maybe calling the company that installed your A/C?

Samsung AC — SAMSUNG AC HAS STOPPED WORKING

We have purchesed samsung AC in Oct 2008 but in Jun 2009 our AC has stpopped working. Could you please check & rectify the problem.

HOME ADDRESS : 1510 U.E -2, Hisar (Haryana)

Thanks,
Aastha Sodhi
[protected]
Hisar

Sir, I had purchased 2 Nos. Samsung window AC in April 2007. Both the Acs had worked upto oct./march 2009 due to regular maintenance carried out.
After that the various troubles had started mainly gas leaking in both the ACs . Samsung engineer visited number of times on our call and both the Acs
were sent to service station three times for gas filling, no fruit ful result have been seen. There is no cooling. Samsung AC is a hopless one. I am continously sending the Acs to samsung service station right from year March 2010. On date, one Ac has again gone to coma, hence not working.

It is wonderful that actul life of the samsung AC is 2 to 3 years only. After that the same can be sold to kabadi. I salute to samsung for the hopeless product selling in the market and fooling and looting customers.

A.K.KHANNA

Sir, I am totally fed up with Samsung AC. Basically, it is of low quality material. The two window AC purchased by me in April/may 2007 have completed there normal life.The compressor of One AC has stopped working, hence required to be replaced.But Samsung is not inclined to change the same with nominal charges as the gaurantee period has been expired since 22 days exeeded.However, Samsung is not ready to compromise and demanding Rs 5000/-I have already paid much of amount on these ACs to samsung service centre.It may be surprised for the people reading this complaint that the GHATIA PRODUCT are being sold by Samsung company.
In this connection, I will never recommend any one to buy Samsung products.Prior to year 2003, The company had a standard and manufacturing good products/materials. Now Samsung is selling low quality products particularly the AC which is just like a SUPPER COOLER. Hopeless.

Regards.

A.K.KHANNA

My Compliant Ref. No. [protected]

I have a 2 ton Samsung AC which I had bought around 3 years back. I worked fine for first year, 2nd year I have not used it at all and 3rd year I had used it for a while and I have found the cooling ineffective, but as I am using it once in a while it didn't affected me much and this year no cooling at all. Its irritating to see such a behavior when other company AC's I have working perfectly fine since years and this is the latest one I had bought.

Now on calling a service person from Samsung, I came to know that cooling gas needs to be refilled. I felt strange to know that in-spite o[censored]sing AC even less than moderate, gas refill is required.

Now they had picked the AC from my home for repair and today I got the call that some AC condenser part needs to be replaced as it can't be repaired. They told me current part if of Aluminum metal and now they will replace it with part made of Copper metal. Again surprising how come a metal part can't be repaired and also I am not able to get how come a metal part got damaged.

Is it company fitted sub standard part or is it Samsung repair center who wants to earn extra? It seems like Samsung selling "GHATIA PRODUCT" as stated above

I would also never recommend any one to buy Samsung products.

B/r
Rajiv

Samsung AC — careless service

dear concern ,
myself kudia ram chauhan , vpo wazirpur , opp. reliance petrol pump , main pataudi road , gurgaon.
I am facing a problem of not working my ac well since last 10 days. i resistered a complain in samsung customer care on 23rd march witch bp no. is [protected] . after that there are nothing reply from samsung. therafter i am complaing everyday and every time customer care executive told me that today your problem will monitered on priority basis. that drama running everyday i complained. so now you tell me what can i do for this complain.
please be aware of it

kudia ram chauhan
[protected]

poor service very bad after sales

I have purchased a split air conditioner Ac 1.50 Ton on Date[protected] on ur

dealer:
VIVEK LIMITED
205 ph road,
purasawalkam
CHENNAI - 600007
PH NO : 42952200 .. 42952216

my compressor is not running i have GIVE A COMPLAINT ON[protected]
STILL NOW 1 PERSON ALSO NOT CALLED ME...& NOT CAME 2 ATTEND THE PROBLEM todat the date is[protected]

AFTER UR RECEIVING THIS COMPLAINT WITH IN 24 HOURS U SHOULD TAKE THE STEP OTHERWISE I WILL MAKE A BIG ISSUE & I WILL
GIVE A BIG ADD FOR UR IN MY FACEBOOK & ORKUT



my job no is :- 321526

my name johnny
my contac no is [protected] & [protected]

Samsung Mobile — THIRD CLASS SERVICE

Dear sir,
I am Mr. VIKRANT from nasik i have one samsung mobile, samsung model no.SCH-w619(DUAL SIM PHONE)(IMEI NO-[protected]) (DATE OF PURCHASE-07/08/08)I had submitted mobile at service station at SHREE GANESH ELECTRONICS, shop no.2, sarala apat., canada cornar, sharanpur road, opp.telephone exchange, nasik-422002 PH[protected],[protected].submitted dt.06/12/08(WORK ORDER NO. HHP-4631)(PROBLEM-MOBILE NOT CONECTING TO COMPUTER BY USB DATA CABLE).I expected date of handset return is after two weeks. When we visited to service station, MR.S.S.BAVALEKAR, MOBILE.NO.[protected], told me that mobile has been sent to Bangalore for repair. You have to wait for 7-8 more days.Now it has been passed 24 days but i have not got my phones yet. I have tried to make calls in the regard, but, either they do not pick up the phone or I get replies that they will inform me but after repeated requests they have not called me yet.
If no action is taken by the company i will be compelled to knock the doors of the consumer court for justice to a non technical customer.
You are requested to please look into the matter & do the needful.

Hope for favourable response & early action please.

VIKRANT
O[protected]
[protected]

I have given my mobile to service station for my joystick wasn't working.
But, after I recived it back I noticed that my camera is not working instead.

help me

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhileh.[protected]@partner.samsung.com