Samsung India Complaints & Reviews

about samsung servise stations which is a crap
dear (whoever responsible),
i am a resident of ahmedabad and i have a complaint against the samsung people who r ridiculous.i hav taken an air conditioner a year back .within a month the ac stopped working or cooling the room and after several calls the samsung engineer came and observed that there was a gas spillage and filled it again.yet after few months i had the same problem the engineer came and filled the gas .this is the third time i have the same problem.this time there is no response from the company.1 truthfull engineer came and asked us to requst the company for a changed peice.after 10-15 days the warantee period is getting over.samsung is denying a change.i as a consumer is feeling offended and helpless. pls make out a solution.request for a quick response
regards

I am swetang patel. residence of kharghar sector 4, i worked in company. Today (dated 9th april 2012) i lost my mobile samsung chat 527.
Mobile no - [protected],
IME no - [protected]
please trace this mobile. i want it back.
My email id - [protected]@yahoo.com
aleternate no is [protected].
contact me as soon as possible .

: I am shalabh kimtee, my requisition no. is [protected]. I was told that some engineer would be calling me to resolve my query. I have purchased Wave 2 on[protected]. The phone was immediately replaced within 5 days as there was some defect. Within a year i have faced many problems with this handset. LCD was changed as it was not working properly, Recharge point got replaced, Memory card was not displaying, if charger is unplugged still the phone displays as charging is going on, only 150 message in inbox & the memory reflects as memory low delete some data. I have purchased a fresh handset from samsung, but within this year almost all the parts have got replaced & still the problem continues. Again three days i am facing the same problem of touch, charging point & all other still continues. I am really fed up as it looks like more a second hand handset. Kindly get this replaced & issue me a fresh handset, as my phone is still under warranty period. My contact no. is [protected]. I have called up customer care & everytime they say that someone from the team would call & close this, but no one is bothered to give a solution to my problem. If this is the after sales service samsung is providing by just selling defected handsets, i am reallyntaken a back by this attitude & response from company. I have given my handset in samsung service centre at Star Mobile, MZ-116, Mezzanine Floor, Yashwant Plaza, Indore, requisition no. is 14182. Kindly reply to my query else i would be going to consumer forum as its clearly cheting. I am reachable at [protected]

Respected Sir/ Madam

With due respect. I am to say that. I purchase mobile Samsung Galaxy Ace S5830 in the month of 20.11.2011. After purchase I am facing too much battery backup problem and It also gets heated up while talking over the phone and I do not use my mobile. So I request to you kindly help me in this matter.

Yours Faithfully

Ketan

Sir/Madam,
My mobile had been stolen on 06.04.2012. The set is of model no Samsung Guru Dual 35 and IMEI No 353677/04/125281/6.I had lodged a G.D at local Rampurhat P.S (G.D.No 316 Dt. 06.04.2012). Kindly block the said mobile and ensure none can use the handset.If anybody use the cell in the meanwhile plese trace the mobile no and its whereabouts and inform in the email time to time to my mail-id.
Thanking you.
Puspendu Mukherjee

I bought a Samsung Handset Galaxy S5360 on[protected]. from the shop eIT mart, Vakilwadi, Nashik. from the date of purchasing this handset didn't given satisfactory result. battery discharge in 2 or three hrs. and for charging it took 4 to 5 hrs. regularly it being swiched off. the owener of shop had send me again and again service centre of Samsung at CBS Thakkar Bazar, Nashik. but they cant repare it properly. their chairperson Mr. Ajay told me that they cant change it. what is the next step to solve my problem....

I bought a Samsung Omnia 2 around January 2010 hoping to get an upgrade to WM 6.5 as soon as it comes as being promoted by Samsung. Even as late as October 2011 the samsung service center said that there is no upgrade available for the Indians. Not only did i end up being stuck with an outdated firmware when promised otherwise but it has also left a bad taste about samsung products.

I think if samsung really cared they would make an upgrade available to Indian Consumers on their website instead of directing its customers to a local customer care center who just cant help.

dear sir,
I have bought a samsung galaxy tab from bbsr orissa . after using for about 6 months i got that the battery is not working properly as samsung india is giving a 1 years warranty on all products . so , i gave a complaint on samsung service centre bbsr about this and they are not doing my mobile from last 1 months and they are asking money for doing the battery fault but samsung should do the free service . so i want your team to take serious action on them and they are also challenging me when i told that i will give a consumer case on your service centre .


name- anil kumar biswal
mobile no- [protected]
at/po- ashok nagar , balugaon, dist- khurdha
odisha
india

Hi,

I purchased one Samsung Galaxy S2 Mobile 7 months ago from this pathetic showroom where they have only 6 months of data in their system and when I asked for my duplicate bill they told me that can't give and for the same i will have to connect their HO for which they gave me their Email Id and confirmed me that i will get response and bill within maximum 2 days.

I have invoice no. with me as i took 1 year additional warranty in which they mentioned original invoice no. but still they are not giving any response. Don't u think LALA shops(small outlets) are better than these one. At least they provide any support whenever required.

It has been 6 days over and didn't get any reply on the same. Good part is that i have video recording of their employee who confirmed me that their TAT is 2 day to give customer response.

If i didn't get their reply, I am going to connect Consumer Court and show the 1 year additional warranty invoice and video.

If anyone of you want to guide me on the same please connect me on [protected]@gmail.com or my no. [protected]

Thanks,
Manish Sharma
[protected]

This is the first time I am using this forum. So i am really unsure if it's going to work but writing this so that nobody else falls a prey for this. Bought SAMSUNG refrigerator on 3rd Apr'12 from Vivek's-Adyar, Chennai,Tamilnadu. We were promised that installation would be done the very next day. After much of hue and cry for 24 hours one person turned up to unpack the delivered piece which was not in good condition.
I have shown it to the technician and asked him to take it back or correct it. We were promised of attending to the same in couple of hours. It's 3 long days but no one has even bothered checking with us.
They are ready to sell the accessories but not coming forward for Service............pathetic. I am really now pitying myself how I have fallen for this product instead of warnings from my well wishers. Gave continuous complaint calls on a no provided by the showroom people but they are postponing it day after day. I gave up calling on that no and registered a complaint on Samsung customer care.

PLEASE LOOK FOR GOOD SERVICE BEFORE BUYING ANY PRODUCT...............Do not buy SAMSUNG products because the service is poor as evident in my case.

Sirisha.

hi.

i use Samsung C3222 . if i install any apps (like: jar files) in the installation time the handset says downloaded jar is invalid.
so what i can do / please help me


my cell no is [protected]
thanks & regards,
VIKASH KUMAR JHA
ANKLESHWAR( Gujarat)

I Lost my Samsung Galaxy Mobile on 28.11.2011, and I lodged a complaint in the Police Station on 29.11.2011. But still I was not got my mobile till today I.e. 04.04.2012. The mobile details are as:

Model: samsung galaxy Fit S-5670, metalic block colour
IMEI No. [protected]
My used cell no: [protected]

I am hereby requesteting for blocking the handset Mobile IMEI no

Regards

Potu ravinder Reddy, Mancherial, Adilabad,A.P.

SIR
Problem the my handset the set not accepted the java apps and screensever. so sir just solwed the my porblem thanks

kamal kishor
M-[protected]

Hi,



I had bought a Samsung Galaxy I9000 on 4th April, 2011. EMI Number - [protected].



From the point this mobile was bought it has two problems- 1) Many a times when an incoming call comes, the cell is ringing but the display is completly blank, the display just doesnt work, so the calls cannot be answered. 2) Many times while using the cell normally, the cell gets stuck, then it goes blank for 2mins and then automatically gets restart.



I took this cell to abids service centre in Hyderabad City, those guys updated the software and returned it back. it worked fine for few days but then later once again both the problems started once again.



I took this cell this time to Basheerbagh service centre in Hyderabad City, there the Head Mr.Karthik personally reviewed it. He said that there is a problem with the sensor, so he replaced the sensor and returned it back. This time the cell worked fine for 1-2 months but later the second problem once again started.



So I took it once again to the Basheerbagh centre and this time also Mr.Karthik updated the software and gave it back to me. The Bill no. was [protected]. When i took the delivery of the cell this time I spoke to Mr. Karthik, the ASM Mr. Sunil and many people at the call centre from the supervisor Department (Mr.Vipul especially) and following was my arguement



"Considering that my warranty was to finish in few days (4-5 days i.e on April 3rd, 2012) my concern was that what if the cell starts giving me the same problems once again in few days, will the company provide the free service even after warranty considering that the cell has been brought to the service centre thrice under warranty period and no permament solution has been provided to me. Or will the case be that the warranty has finished and company will say that there wont be any free service, if thats the case that means Samsung just provided me some temporary solution for thrice to me under warranty period and some how completed the warranty period. just to say later that now they cant help as the warranty period has been finished. Is it my fault that the company could not provide me a proper solution to the problems under the whole 12 months warranty period inspite of servicing the cell for thrice. Who wont expect an replacement of the cell which could not be repaired through three servicings."



Listening to this arguement Mr.Vipul said that he will get back to me after speaking to Mr.karthik, Mr. Sunil and other concerned people. Mr.Vipul never got back to me. I called up soo many times at the call centre to speak to Mr.Vipul, but then he was never available, so I raised soo many call back request through other supervisor i.e Mr.Kirshnan, Mr.Arvind. but then also he didnt get back to me, Finally I spoke to Mr.Arvind he promised that he will provide me some solution. He asked me to speak to Mr.Sunil. Mr. Sunil and Mr.Karthik said that they will provide me one more month of warranty. It was a commitment given to me. But till now Mr.Vipul didnt get back to me.





But the results were horrible after the cell was serviced this time. Just after 5-7 days of repair i.e today on 3rd April, 2012 in evening (around 6pm) the cell started giving problems but the worst thing was it started having both the problem once again. So at that moment itself I called up Mr.karthik but he didnt answer then I called up Mr. Sunil , the ASM he said that he will get back to me. I called up Mr.Sunil once again, he asked me to take the cell to basheerbagh service centre tomorrow (i.e 4th April), he has promised me that the service would be provided under the warranty only.



I demand an replacement of this cell now as this is the fourth time I am taking this to the service centre.


Regards.

Amit Kumar Jain.

A new samsung fridge ref RT31GCPN was bought from Vijay Sales Thane (Tip Top plaza) on invoice no. 10-TH03-12SIAO 369 dated 24.03.2012. The Fridge was not cooling from the very 1st day. Complained several times. The mechanic came today and informed that the compressor is defective. Want the fridge to be replaced with a new fridge of the same make and model immediately

My samsung mobile was stolen on 31/03/2012 at about 12 pm. the IMEI No. is *355317/04/270952/6*. I lodged a gd with the local ps. Kindly take necessary steps to block the phone.

DEAR SIR,
I have given Samsung MOBILE MODEL GT C 6712 IMEI No [protected] SL NO RWCBA86510M ON 24/03/2012.AND STILL NOW THERE IS NOW RESPONSE FROM THE SERVICE CENTER MRGM AGENCIES THIRUVOTTIYUR AGAINST BILL NO 1955.THEY ARE NOT PROPERLY RESPONDING .
ALMOST DAILY WE ARE VISITING TO THE SERVICE CENTER BUT THEY KEEP ON POSTPONING , THE REASON WAS THEY DON'T RECEIVE SPARES PARTS ON TIME.

REGARDS
AROCKIASAMY
+91 [protected]

Dear Sir

I bought one Refrigerator 190L , Model No- RA-19AFES3 dated 26th Mar 2012 from Dawar's Kitchen Mart( Samsung Authorised Dealer). But after 2 Days its not working, Samsung Engineer visited at my place and find there is no gas, and the concern person is saying to fill the gas , but I want replacement, concerned engineer talked with service centre & assure me that you will get new refrigerator within 2 Days & he has taken My bill copy, ID proof & photo for the same ,. I called to customer care 10 times ,every time getting reply that i am arranging call with service centre but as of now i am not getting any call from Service centre finally I called to One Service centre Guy, he is telling you will get replacement after 15 days or a month.but I am not satisfied with all the concern person because they are waisting my time. Please help me to get new refrigerator ASAP or refund my amount.
For this kind help I will be obliged .

Samsung Complain No- [protected]

Thanks & Regards

Vikram Kumar
Mob- [protected]/[protected]
C/o Udayvir Singh
HN-10A, Street- 1, Shiv Vihar
Near Gufa wala Shiv mandir
Gurgaon- 122001

Sir,
I javaid wani R/O Qamarwari Srinagar jammu and kashmir has purchased samsung galaxy ace mobile handset bearing IMEI [protected] ON 17/02/2012 From purchasing date to till date there is lot of complaints in my cell phone complaint logged so many times but not respond.Dear sir now i want to know weather it is a manufacturing fault or something else i have uploaded new software but the same problem persists tell me what should i do should i replace it with a new one or get repaired
With warm regards
JAVAID WANI
[protected]

FOR FREE SERVICE CAMP MY A C IS NOT WORKING