Samsung India Complaints & Reviews

I had bought a 21” new colour television of your brand on 03.10.2008 at M/S Sathya Agencies (P) Ltd showroom, porur with model no. 21S8MEEX. The television was operated and worked just for ten days only, after that it was not working and becomes fully dead position, suddenly it stopped producing any video or audio output and showing no indication of power supply and view of pictures. I logged a complaint through your toll free no.[protected] (customer care) on 22.10.2008 as cited in the above ref.2 regarding this above problem and asked them to send a service engineer for attending the technical defects and rectify it. My call has been registered with BP No. [protected]. After a long period ( i.e after ten days) a Samsung company service engineer came on 05.11.2008 and rectified the defects till then the television was kept in idle.

The television was worked for the next one week only after the service of Samsung company service engineer and it attains the same condition. Once again another complaint to customer care was logged on 17.11.2008 and reported the problems occurred in the television. But no body has come to take action on that complaint.

I really regret on my decision to go for your brand leaving many other good brand who offer a convincing service. Neither your product nor your services are satisfactory.

I am not satisfied on your product since it does not fulfill entire good quality of product having lot of technical defects in the colour television. I really feel that I have wasted my money in buying this television. I wish to return this product. I will be grateful if you take this television back and refund the money.

If you are really concerned about your customer satisfaction provide me contact number whom should I speak to and also inform me where I should return this product. An immediate attention required.

Please do our favorable needs.

I have given below the purchase details and the model no. of the television:

Date of Purchase : 03.10.2008

Model No. : 21S8MEEX

Fault : Completely dead,

Place of purchase : M/S Sathya Agencies (P) Ltd.,
4, Arcot Road, Porur,
Chennai – 116

by
a disappointed customer,

M.A.SURESH,
Contact No.[protected],[protected]
E-mail Id: [protected]@rediffmail.com

I have bought the front loading Samsung washing machine 6.5 kg (Washer cum dryer) from CROMA C.B.D Branch….. B.P no [protected] PH NO [protected]… From day 1 the dryer is not working….. At the initial stage the Cust service people from CROMA & Samsung said to check the wiring of the entire house and no one attended for 2 mts after 5 complaints. After 2 mts the service executive came and said that the problem is with the machine and has a manufacturing defect. Since then no one came to repair it or replace it….since it’s a manufacturing defect…….I have launched 14 complaints till date……the cust service fooled me for 2 mts and now they say why should we replace it …II HAVE THE RECORDING OF THE CUST SERVICE EXECUTIVE ON MY CELL PHONE ON WHICH ALL THE THINGS ARE MENTIONED…. I intend to go to consumer forum AND PRODUCE THE RECORDINGS….

I bought C10FL Samsung Microwave Oven bearing Serial No. 01657DAX001037D from National Electronics, Sakchi, Jamshedpur, in May'04. Since then, its Magnatron has failed 6 times. For 1st 3 times it was replaced without any charge, as it failed within 1 year, though 3rd time I had to pay for the labour charges. Rest of the times I had to pay.
Last time when it failed I asked that paying Rs. 1400 in every 6 months is not possible for me at least I should be given a gaurantee of 6 months for this, if not then please take it back, as I am fed up with the machine. So I was given a gaurantee of 6 months and now it has again failed, but this time Service agency has changed and they are not entertaining with interest and delaying the repair.
Please look into the matter and help me out, this is first Samsung product in my home and I hve already promised myself not to buy any other product of the Company.
Based on the above experience I have asked my friends not to buy the Product from the Company, please help me so that I can chage my view.

Dear sir,
I lost my mobile yesterday evening in chennai while travelling to my home by bus . I have logged a complaint in police station . Here i have given my IEMI no, I request you to please track my mobile and reply me back.

Here are my details:
Name:Brindha K
Address:Royal Hostel, 75A Arcot road, Vadapalani, Chennai-26.
Phone model:Samsung E840
Make:Samsung
Last used No.:[protected]
E-mail for communication:brindha.[protected]@gmail.com
Missed date:18/11/2008
IMEI No.:[protected]

Please help me.

Dear,
Sir/ Madam,
I had bought 4 Samsung Air conditioner about a year ago.from the very next month of the installation one by one all the AC started giving problems (ie;;NO COOLING) AFTER giving several complain they repaired the problem.but it took almost a month for each and every service done.We cant understand that how can a corporate office like us work without an AC.the samsung authorities them selves can understand the problem.
this is not enough, the engineer or the person coming for service are so rood that we feel ashamed of talking to them in front of eveyone.they are mannerless and we think that 100 % uneducated.they dont have the language to talk. any ways this is not the real problem, the problem important to us is it must take
only a few days for the procedure instead of a month.

further we will never buy any samsung product and even not recommend anybody to do so.

hope this message changes something in samsung an their related persons.

thanks
samsungs unsatisfied customer.
HITESH GALA
[protected]
28149991/28148143/28042087/39316543
FAX: 28044691

We purchased the Samsung Ultraslim 21" TV on 27-Oct-08 from Next electronics. Within 2 weeks of purchase, the TV became dead and even the set was not powered up. Even upon repeated requests there was no one from the company to service the TV. Even the dealer(Next Electronics) was so irresponsive and said, since the product is sold he will no longer bother about that. The pain of calling the Samsung company to come for service continued for 8 days and only then a representative from the company attended the fault. After that he said it could not be repaired and the complaint should go to Korea and a replacement set should be bought. As said by the company representative this process may even take a month. Need to wait and watch for the arrival of new TV. How is the company going to compensate for almost a 1 and half month ordeal and the continuous calls and tension which we experienced to get the service people attend the fault.

i purchased samsung SBH-M mobile 3 Months before and in 22oct '08 this mobile get not charging automatically switch-off after every 2-3 hrs. I lodged the complaint at service centre sector vijayawada, gunntu service center but they are saying that they are not having its mather board with them and whenever they get it from HO they will inform me but after repeated requests thy have not called me yet.Please guide me what to do.
Y.Narasimha Raju
[protected]

Dear sir,

i would like to know that on what basis does bajaj finance collect the emi of a loan
I am having a loan from bajaj finance for the air conditioner that i have purchased from viva electronics
i have purchased 2 A/c wiz
1)Samsung 1 ton window
2)samsung 2 ton split
loan amount for both is 42000 and the repayment mode is of 6 month therefore my emi is of Rs 7000/- month.
Now my problem is that your compnay doesn't have a fixed date for collecting emi.
My first EMi was debited on 5th of sep second on 6th and third on 5th due to this i don't undestand that by which date i should keep my ready in my account. during this third emi i was short of Rs 500 and due to which ur payment got bounced and i was been charged Rs 200 for insufficient balance, as i was in planning of arranging my funds by 6th of november just after your payment got dishonoured my funds were credited to my account so thing is that, the people who borrows a loan have very tight shedule of arranging funds and due to this minor negligiance they have to suffer unnecessarily. so please look in to the matter and if possible try and adjust the penalty amt that i beared because of you. if you want i can provide u with all the necessary proof of documents and bank statement.

my handset was not working well. i had faced many time auto dailing problem. thats why i gave my handset to your service center ELECTRO SERVICE CENTER, B-26, Moti Nagar, New Delhi-15 on 10.09.08 since then i have been facing very much difficulties due to nonaviability of phone and i am using post paid connection this is also causing me a lot. My work order no-11041. But no action has been taken yet i had many visit to them but nobody gave me a satisfactory answer. Now it become very much unbearble for me, Pls take some suitable action about my porblem as make sure my handset will get back to me as soon as possible.

Thanks
Harvinder Pal Singh
[protected], [protected]

Dear Sir,

This is Sathish from chennai - 118. There were lines appearing in the Samsung CRT monitor display which was bought 3 years back, hence I decided to give it to authorised Samsung Service center, which is in Anna Nagar East.

Address: Hi- Tech Solutions, Old No. M9B, New No.83, Anna Nagar East, chennai - 102. Phone:[protected]

Work Order No. 26103 Dt. 26.07.08

It has been 4 months now, still I am not getting proper response from them. The replies which I got from them are 1. The Service Personnel has taken leave, 2. The parts is not available 3. We will let you know tomorrow.

Can some higher authorities take some initiative to solve this issue?

Where will I go instead of Samsung Service Center to get Samsung parts.

Please respond.

Regards
Sathish

I HAD PURCHASED A NEW SAMSUNG MOBILE PHONE(SAMSUNG RAGAA)CDMA, IN AUGUST FROM A LOCAL VENDER IN NALASOPARA, THE SCROLL KEY WAS NOT WORKING PROPERLY.
I WENT TO THE SHOP WITH THE MOBILE, THE PERSON TOLD ME TO VISIT THE SAMSUNG SERVICE CENTRE THE PHONE WILL BE REPAIRED OVER THERE.AS I WORK IN PAREL I WENT TO THE PAREL SERVICE, NEAR LALBAUG, WHERE THE PERSON TOLD ME THAT MY KEYPAD HAS BEEN WRONGLY INSTALLED AND AS IT HAS BEEN STUCK BY GLUE IT CANNOT BE ADJUSTED THE RIGHT WAY, HE TOLD ME THAT YOU HAVE TO PUT A NEW KEYPAD WHICH WILL COST U Rs.475/-, I INFORMED HIM THAT MY PHONE IS UNDER WARRENTY PERIOD HE TOLD ME TO GO TO THE SHOP WHERE I PURCHASED THE PHONE, HE WILL DO IT FOR U FOR FREE .I WOULD LIKE TO TELL U WHEN THE PHONE IS NEW THE KEYPAD SHOULD BE PROPERLY FIXED.THE SERVICE CENTRE ALSO TOLD ME THAT THE SHOPKEEPER HAD OPENED MY PHONE
AND STUCK MY KEYPAD BEFORE THE SALE.I THEN WENT TO THE SHOPKEEPER, WHO TOLD ME TO GO TO THE SERVICE CENTRE AS THE PHONE WILL BE REPAIRED ONLY AT THE SERVICE CENTRE, HE ALSO ASSURED ME THAT THE PHONE COMES IN SEALED CONDITION. NOW IT IS VERY FRUSTATING YOU HAVE REMOVE TIME TO GO TO THESE PLACES, YET THE PROBLEM IS NOT SOLVED. I HAD PURCHASED A SAMSUNG TV 21" TWO YEARS
BACK AND IT IS WORKING VERY WELL, ASSUMING THE SAME I PURCHASED THE MOBILE PHONE, BUT THE PHONE HAS TROUBLED ME A LOT, PLS DO THE NEEDFUL AT THE EARLIEST.

ANIL MANDAL
[protected]
[protected]

This is a complaint against the Samsung company-owned showroom in Vadodara (Bela Enterprise). After several complaints, nobody from the company bothered to take action.

I don't know how a company like Samsung treat customers in such an unprofessional manner, especially when you have an entire team looking after the support. More than 10 days have passed from the day of my first complaint (on October 26, 2008) and nothing has been done so far to resolve the issue except a reply from your team. This is my second complaint. Am I suppose to bribe you to act on this complaint. Please let me know what I have to do to get you people work.

Earlier complaint (On Oct 26, 2008)

In reference to a purchase Samsung Air-conditioner from Bela Enterprise (Vadodara). As a loyal customer of Samsung products, I bought an AC (model no: 24 NA split, invoice no. 29/2844) from Bela Enterprises (opp. Aradhana talkies) in Vadodara (Gujarat) on October 17, 2008. The AC model (24 NA, price Rs 28, 500) supplied by the dealer was damaged (with failed compressor) even before it was installed. After four days of repeated requests, the AC was finally replaced only on October 22, 2008, that too with an older version (24 FJ) which cost Rs 27, 700 (Rs 800 less than the earlier model). The dealer said that they don't have the same model and therefore we decided to get the earlier model.

We accepted the model taking in to account the prompt services offered by your service centre. The dealer of Bela Electronics, Mr Dhananjay said that he would pay back the difference as soon as we give him the old (24 NA) invoice. However, even after three days of providing him with the invoice, Mr Dhananjay is unnecessarily delaying the payment of the difference.

On October 26, 2008 when I approached him for the same he told me to talk to the company directly. When I insisted that he should give it in written, Mr Dhananjay misbehaved and told me to get out of his shop. He further dared me to do whatever I can to get Rs 800. Sir, this is the worst experience I have ever had in your company-owned showroom. It is an insult to your loyal customer. The dealer is behaving like a goon.

The objective of writing this letter is to bring to your notice as to how people like Mr Dhananjay take your loyal customers for granted. After the failed attempts to take my money back from the dealer I called up the service centre head in Vadodara. Head of the service centre in Vadodara Mr Vijay was polite and told me that it is the dealer who is responsible for the payment of the difference. I am both, upset and hurt with the way the dealer (Mr Dhananjay) have spoken to me over the period of eight days. I deserve a written apology from your dealer and the sum of Rs 800 which is pending with him. I would request you to kindly take some action on this complaint.

I have purchased Samsumg Microwave oven from Ezone metro walk New Delhi on Dt 26 Oct 08, Due to festival rush the delivery was promissed to be by 8th Nov .since so many times i have personnally visited the place and dicussed the mater with the staff ...with no valid reason for non delivery .

sona sharma

Sir,
i have purchased a T.V (MODEL NO. CZ21K55MLZX SAMSUNG CTV 21")from noida.Purchase dated is 14.01.2007.After one and half years my television is not working properly.Regading this i have compalaint to samsung customer care to solve this problem.for attainding the complaint service engineer come and checked the problem. He said that the picture tube is dead so it will be replaced by your own cost .For this you will be paid component charge and service charge .As i know that the life of picture tube is around 10 years.so please help me and give me advise what i do? i am waiting for your quick and positive reply.


with regards

Two months back i had lodged a complaint with the Samsung toll free number.They sent a local technician at Nagpur.He gathered that the PCB of the fully automatic model was the trouble and needed to be changed.The same was ordered by the Nagpur Samsung branch.After that their was no response from them for over 15 days.After a number of repeated complaints at the call center, the technician got a PCB, which he said had been brought from Delhi.On fixing this PCB, the machine didnt work, He checked the PCB on some similar model and concluded that the new PCB was a defective piece.A new one would have to be called for, after 10 days they located one at Guwahati Samsung Unit.That PCB is yet to arrive.Then finally i was told by Mr Zakhir, some mgr that it would not be possible to mend the machine, so in short he told me that in just 5 years I HAD TO THROW MY SAMSUNG MACHINE OUT OF THE HOUSE!This is unbelievable, such a renowned company acting so helpless.I have other Samsung Gadgets at home, but now Iam having serious doubts about their Quality and more than that their life!Just because the model has been dropped doesnt mean i chuck it out of my house.The technician had once mentioned about making special PCB at the company, but his seniors deny any such effort possible from their end.
Kindly hewlp me out with this ordeal..i cannot afford a washing machine every 5 years...atleast not a SAMSUNG!

very very bad service from service center at ameerpet, hyderabad.

Our Co. had given me samsung voucher, which can only redeemed through samsung office.

I had given voucher and balance amount of Chq Rs.990/- on dated 17.10.08 in samsung office to concern person mention in voucher. He told me you will receive camera within 2 to 3 days.
My chq was also cleared from my a/c. But I have not received my camera yet. I had talked on helpline, service centre and many person in samsung chirag, subhashish, hiren. But I have not received any response or not received product

Hi Neeraj,
Please refer my case # [protected] and below email trail. My refrigerator is not working since from last 2 months, I am following up with customer support regularly, I remember few names to whom I spoke recently Mr Ashok, Miss Richa……., they guaranteed me that I will receive a call in 2 hrs from senior person & also a engineer will visit by EOD. Unfortunate part is neither I receive any call back nor engineer visit in last few days.

I am really unhappy about the service I get from SAMSUNG and the customer support personnel’s response on my case. Can you please help me on this?

Thanks & Regards,
______________________
Madhukar Aladar

[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Wednesday, November 05, 2008 10:20 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])
Importance: High

Can I expect some response on this?
[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Thursday, October 30, 2008 9:27 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])
Importance: High


Dear Sir / Madam,
It’s almost 2 months since when my refrigerator is in non functional state. In past couple of times engineer (COLORTRACK) came and tried to fix the problem, but he didn’t succeed.
Just to re-iterate, can I expect some permanent solution to this problem?
Also it will be great if you can provide some contact info of SAMSUNG seniors (mail / phone), with whom I can discuss this issue.

[protected][protected][protected][protected]

From: Aladar, Madhukar
Sent: Tuesday, October 07, 2008 11:38 AM
To: 'SUPPORT INDIA'
Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected])


Thanks for Response
Looking forward for some permanent remedy to my refrigerator problem.

[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 03, 2008 11:04 AM
To: Aladar, Madhukar
Subject: Re: URGENT: Service from SAMSUNG Support (Case # [protected])

Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


----- Original Message -----

From: Aladar, Madhukar

To: support.[protected]@samsung.com

Sent: Tuesday, September 30, 2008 9:53 AM

Subject: URGENT: Service from SAMSUNG Support (Case # [protected])

Sir / Madam,

This is to bring to your kind notice that I have witnessed a very bad Service about my Refrigerator from SAMSUNG support.

I have purchased SAMSUNG double door refrigerator in August 2007 from SUMARIA, Vashi (Apprx cost Rs 15000/-). The refrigerator stopped working from Sept 2008, and I am registering my complaints and following up with your customer support team, COLORTRAK service center & SUMARIA from last three week to get my refrigerator in working condition, but till today no luck. I feel that either the peoples are not capable to find problems & rectify it or the product it’s self is not capable of functioning after 1 year, as it stopped working after exactly one year and your staf[censored]nable to provide service.

Here is case history, on 9th Sept-08 COLORTRACK person had repaired it and he charged Rs 900/- for some part, I paid it because we were without refrigerator for 1 week. After repair refrigerator worked hardly for two days and it stopped working again. On registering complaint, another person came on 17-Sept-08 to repair it and he said, “it was not repaired properly first time and because of that some other part damaged and we have to pay approx Rs 500/-“, again we paid because we were suffering from 2 weeks and thinking it will resolve issue permanently. But unfortunately again it stopped working after exact one day and again I had logged call on 19-Sept-08. So if I am charged Rs 1000 or Rs 500 for every visit, I think I will end-up in paying Refrigerator prize very soon. It is really pathetic experience and service I am receiving from SAMSUNG, which is really unacceptable. I receive response from customer support executive from last 8 days that they have escalated this case and support manager will call me in next 2 hrs, but no calls from service manager.

Please advice whether I should throw out that product or do you have some capable staff to repair your product.

I am waiting for favorable response this time. Thanks in advance.

P.S: I do not have make model of refrigerator at this time, when I am writing this letter







Thanks & Regards,

Madhukar

There is a continuous voice destruction in the right side speaker of the TV from the date of purchase. Please do the needful at the earliest.

My self Venkata Durgarao.Pemmadi, i have a savings account in Axis Bank, Mehandi Patnam Ring Road branch, Hyderabad. I had deposited a salary cheque(Name printed on cheque: Venkatta Pemmadi) in Axis bank Indirapuram branch, Noida on 071008. While Depositing they didn't object the name difference on the cheque. After 7 days i went to bank for enquiry as no customer service is picking the calls. Then they told my cheque is courier to my home branch i.e hyderabad branch. But the cheque is not delivered to branch on time. It is misplaced in the Courier some where. But the bank people didn't response to any of my calls.So personally i got all the courier details from the branch and i got directed the courier guy to take that cheque to right direction. And later i requested the my home branch to send the cheque to my communication address. But they didn't followed that, again they send the cheque to indirapuram branch. But they didn't given any confirmation mail that both the names are correct to indirapuram branch. After i called my home branch so many times and i requested them to send confirmation mail after submitting the all the requirements what bank asked me, today they given confirmation mail. Now again the indiarapuram branch is asking all the documents submitted in my home branch after got confirmation mail from my home branch. For clearing one cheque being a reputed branch they are taking more than 30 days. Still they are clearing that cheque.

I called somany times to indirapuram branch and my local branch and customer care. Nobody is giving right response. So many times i went to Indirapuram branch by taking permission from office and i got deffiency in my attendance also.

Please take right action on this two branches. Please give me justice.

Thanks&Regards
Durgarao.Pemmadi
[protected]