[Resolved]  Samsung Refrigerator — NOT WORKING

I purchased Samsung Refrigerator model No RT26 Slim on 15/05/2006 from S.C.SHAH & Co.Teynampet chennai. In October 2007 the fridge stopped working and the company sent its Technician who refilled the gas and collected a sum of Rs 1094 inclusive of service charges for attending to the defect.
similarly the fridge broke down again in May 2008 and a complaint was registered bearing no [protected] on 23 05 08. The service Engineer Sri Manivannan ([protected]) obsered that it was the recurrence of same problem which occured in oct 07 and advised refilling of Gas from the company's Franchise.The Franchise who visited said that it would cost Rs 1500 for the cleaning and refilling of Gas.I contacted Sri Manivannan once again and asked him why the problem was recurring and whether it was possible to shell out Rs 1500 every time this problem occured.I suggested to him that he should look into the original cause of the problem and set right the same so that the common man like us are not subjected to recurring expenditure such as this. For this Mr Manivannan said that such problems could repeat due to voltage fluctuations. When I told him that the voltage stabilizer was there to specifically take care of the fluctuations, he said that the stabilizer may be defective. When he knew in the first instance that the voltage stabilizer could be at fault (VGUARD)he should have arranged to get the equipment checked in Oct 07 itself to avoid recurrence of the problem.
Even though the stabilizer is not a Samsung product it has proved that it is the lifeline of the fridge atleast in our case.The technician is expected to be Loyal to samsung products as he is paid by the company but should the company not advise their Technicians to be Customer Loyal also .Had the technician taken due care on the previous occasion itself, this problem would not have arisen at all.
I therefore request that company look into this with compassion and arrange to set right the problem so that the name and reputation of the company is not jeopardised
with regards
Beulah Alfred

Samsung Ref. model RT-62 WASM purchased on 07.10.2007 from Maharashtra TV Centre
"not working"

I have ben trying your number for quite some time. but there is only response saying that this is a wrong number. Would yould kindly suggest that the double door fridge I purshased is a waste of time and money.

Let me knoe how i should go ahead.

Regards
anil

I bought refrigerator from exclusive showroom of Samsung but it giving problem from very first day.now it compressor gone. They even not listening and not ready to replace. i suggest nobody dare to buy

refrigerator in in problem for past 1 month.compresor s nt working..The company is not giving proper response..i kindly request the company to look into this with compassion and arrange to set right the problem so dat the name and reputation of the company jeopardised..
with regards
DEEPIKA

my complaint number [protected] dated 26.03.09.
till now no response and nobody attended the complaint.
(we procured the fridfge just four months back)

Samsung Fridge — Nobody is taking care of complaint

I have brought a Samsung double door refrigerator 15 months ago. The lower part of fridge is not cooling and I had called up their call centre to lodge complaint. I have received a complaint number but ever after 4 days nobody has come. Everyday I am calling at call centre and every time they say that "Today we will send engineer at your home".

It is not expected company like Samsung to avoid complaints, and shows that they are not concern about customers problem. They just sell their product and that's all.

Refrigerater is not working,in the fridge all vegetables & foods make ice.

I purchased Samsung refrigerator 3 yrs back & within 1 month, i found my ref. is not cooling well, when i complaint samsung cus. care they found compressor not working, so they changed it. But its cooling was not satisfied coz whenver we put an ice cream in freezer, it melts. Now a month back when i complaint again, the engineer said that compresser is weak, so they changed the compresser with in warrenty, 1 week before my refrigerator again stops working & this time engineer said compresser is dead, Now i'm calling daily on cust care, but no action was taken yet, in these summer how can a home survive without refrigerator?

Mr. Ashish picked up my call from samsung cust care & he gave me the no. of service manager of my area Mr. Amit ([protected]) & when i try to call him he gave me fake commitments or he dont pick my calls my complaint no. is [protected] under Harmanjeet Singh.

Pls help me to get my ref. repaired.

Thanks:

Harmanjeet Singh

I used to trust all samsung brand product. Most of the appliances in my house is samsung as well as my cell phone. I bought a double door fridge in the month of April, 2010.the door of the fridge is not working properly. I reported the complaint to concern shopkeeper. Next day samsung engineer instead of visit he
telephoned and giving the instructions that you do like this -move the door right and left and insert the thick
paper in the feet of fridge we did but the problem remain same. After that he never contact,

please let me know what I should do ?

Rajinder walia
1244, Sector 49 B, Chandigarh.
e mail [protected]@rediffmail.com
M.No. [protected]