Samsung India Complaints & Reviews

I have Bought a Samsung Galaxy Note on the 5th of May 2012 and Tried to redeem the offer mentioned on the promo link: http://samsungpromo.in/galaxynote/Default.aspx, which sent me an automatically generated mail stating that the IMEI number of my mobile handset does not match with the ones in the Offer. But if you have purchased within the offer period i was to mail a copy of my invoice.
so i replied to the mail with a copy of the invoice of my purchase.
Since then i have been trying to track the status of my redeem and what i get in highly delayed responses is that they will inform me about the status very soon (which they never do).
Please keep in mind this Reluctant Service when redeeming any Samsung Offers

I have bought a new samsung Galaxy Note from Reliance Digital, Shipra Mall, Indirapuram, Ghaziabad on 09th May,2012 at 8.00 pm. With samsung Note there is a offer that you will receive a headphone by entering your IMEI no. on samsung promo website. When on the next day i entered my IMEI no. i received message that this offer has already been reedemed. and one more message that if you have not reedemed the offer than mail scanned copy of invioce to [protected]@samsungpromo.in. I did the same but still i have not received my headphone.

I called up at Samsung Authorised service centre and registered a complaint before 8-10 days for my Refrigerator 315 Ltr from Faridabad My call was registered with No [protected]. Recd an assurance that an technician shall visit on same day, One visit done by technician on next day. Complaint was not resolved till date
No one turned up after that day even after repititive assurances. I called up again and again on daily basis. In this 47C temp peak summers, since no one reached till date. This reflects a very casual approach towards handling the grievances of the customers and It has been very painful and uncomfortable spend the days without such essential appliances. My mother & father both are patients. But with this hot summers our food materials are also waste due to refrigerator are not in working condition.
Kindly help in resolving the problem at the earliest.

Rakesh Guliani
H.No 632, First Floor, Sec-22
Fariabada
Mobile No.[protected]

Respected Sir/Madam,

We purchased a Samsung Refrigerator ( RT 28 ) from M/s MOOL CHAND VINOD CHAND GUPTA, Hapur on 17/03/12. We bought the Samsung Refrigerator thinking that it will give us the quality product, but we are totally disappointed with its performance.
My compressor for refrigerator stopped working last 3 weeks. I logged in a complaint on dealer and service center. Firstly they come after calling and they are unable to repair it properly and change the relay of the refrigerator. After 1 week it was become again create a cooling problem. We have to call them again and beg for service but there is no response from Samsung service center. Every time they say me we come after 1 hour but they give me no response about it. When I have called to dealer M/s MOOL CHAND VINOD CHAND GUPTA, they have advice that, our work is to sale the products and to get the money only and after sale of product they are not responsible for any of the sales service. Pls. take up the matter with the company to resolve my problem. Thanking in advance.

Your Faithfully
Nirmal Goel W/o Rajive Goel
Hapur (U.P.)
Pin code. 245101
Mob. [protected]

Hi Sir,

My name is Abdul Malick Zain Ahmad

It is seriously not fair what samsung is doing withe me.
My complaint is theat - I bought a Samsung Galaxy Note on thee 24the of theis monthe.
First two days, thee phone was working well. But yesterday a problem occurred and still is thee same.
The problem is theat when i make a call, thee person on thee otheer side cannot hear a theing i say. They cant hear my voice at all. Otheer theat theis thee phone works great.
Then when i went to thee Showroom where i bought thee phone from, theey told declared theat thee problem was withe thee phone and not thee sim card or thee network.
I asked theem to replace my phone as it was bought only 4 days back at theat very showroom. They told me theat theey cannot replace it and theat i have to take thee phone to a service center.
The worst theing is theat Samsung is not ready to replace a factory defected phone which was bought only 4 days back and I have to take thee phone to service center theat is in a totally different area already.
Please Sir a request you to give me a proper reply as to what i should do.
The reason that I dont want samsung to repair my phone is that it is just a four days old phone and the value for the phone will drop incase i decide to sale my phone.

Thank You,
Abdul Malick Zain Ahmad

Hi
Hi Sir/mam,
Please be informed that is had brought a Samsung mobile in november'11. Already 4 times i have serviced my handset with auto on off issue in Jan/Mar/Apr but still the same issue is persisting.

So if possible please help me in getting a positive response from Samsung company.


Name. Gopal Banik
Model Samsung E2232
Purchas date: 11-Nov'11
Warranty period: Yes


Alt no [protected]

Thanks & Regards,
Gopal Banik

handset still faulty after return from service centre
Model...sansung galaxy note
date of purchase...14.03.2012
vide bill no..2804 of air son communication
emei no...[protected]

purchased a samsung handset ,tat started creating problem just after a week after purchase,,please change my handset as i m reluctent to retain the same handset,,,,,,,,,,

Dear Sir / Madam,

We have purchased Samsung GT-N7000 Galaxy note blue, IMEI No.:- [protected], Already we have sent you the mail regarding free 'Headset", and still we haven't received it. .

Your BP No. is [protected] Password is "mulchand" dated on 10th may 2012 . Please do the needful


Thanking You
Regards
[protected]

I have purchased Samsung Wave gt-S5253 in nov 2011. I was very much happy with the mobile. I enjoyed each and every thing in the mobile. But my happiness doesn't last for few months at-least. I gave my mobile to service center for many times in these months. Now they are telling that the board must be replaced, ear jack got problem, head set had got problem etc etc., I was very much disappointed now. problem persists again and again. with whom the problem is, either service center people or with samsung itself.?

NAME:-MUKESH AMIN

ADDRESS:-E-52,SHRI KUNJ SOCIETY,NEAR PUNJAN TENAMENT,MANJALPUR,VADODARA.

RETAILER :- RISHABH COMMUNICATIONS, GF-2, RUTUKALASH COMPLEX,TULUSHIDHAM CHAR RASTA, MANJALPUR.

BILL NO:- 2682 DATE:-8/12/2012


MO-[protected],[protected]

EMI NO.[protected]

BATTERY NO :- AA1BA16NS/4-BET

Its notifying that sd card removing unexpectedly.continuously it is removing

I HAVE PURCHASED A SAMSUNG LCD TV 32" MODEL NO.LA32D481 FROM SAMSUNG INDIA ELECTRONICS PVT LTD, #38-40-33, RELIANCE FRESH, FIRST FLOOR, 104 AREA, MARRIPALEM, VISAKHAPATNAM - 530018 ON 06TH FEB 2012. AND I HAVE REGISTERED THE COMPLAINT TO SAMSUNG HELP DESK ON 05TH MAY 2012 COMPLAINT NO [protected]. TILL DATE THE COMPLAINT IS NOT BEEN RESOLVED AND THERE IS NO INFORMATION FROM THE SERVICE DEALER.

I would like to bring to light, the fraudulent practice by Samsung through its dealers by selling Galaxy S2 GT-I9100G model in the box of GT-I9100. I have purchased Samsung Galaxy S2 from Flipkart.com by Order No. OD[protected] dated 22 Nov 2011 which clearly states Model No. Galaxy S2 I9100.

The box containing Galaxy S2 also shows as Model No. GT-I9100 whereas after checking the instrument (when I came across problem while updating the software via Wi-Fi), I found that it is actually GT-I9100G, which has inferior processor & GPU. This has caused me sever inconvenience, disappointment and mental stress after incurring a huge amount on the cell.It hangs a lot, freezes at times and camera failure and heats up a lot.

GT-I9100 is powered by 1.2GHz ARM CortexA9 Exynos 4210 and ARM Mali-400 GPU; while GT-I9100G is powered by Texas Instruments OMAP4430 CPU and PowerVR SGX540 GPU. This is the main difference between both the phones leading to change in performance.

On various communications with Support india, there is still no response. I have mailed them the relevant details like Flipkart Invoice, Box and Handset photos mentioning the difference to support.[protected]@samsung.com but nothing is happening in this regard. Its more than 2 weeks since am running after them for the same.

This is a serious matter and must be dealt with accordingly. Am highly annoyed with Samsung now, Please look into this.

Regards,
Azeem Ahmed Matte
[protected]

PROBLEM:

If I put an alarm for the next 10 15 minutes or so, or even a couple of hours, it works fine.

BUT if I put an alarm overnight, for the next morning, the alarm doesnt rings..... I think the phone hibernates or something. I checked this thoroughly, for 5 nights. Alarm doesnt ring in the morning.

Also I tried the Auto Power-up option. Did both Activcate and DeActivate, but still the same behavior. DID Anyone else face this? problem.

PLEASE REPLY. URGENT QUERY.

I request the Samsung team to let me know what can be done to remedy this.

You can contact me @[protected]@gmail.com

It has not even been 1 month since the phone purchase.

I have purchased 2 Ton Samsung AC on 8-5-2012 from AM Traders Jammu. After installation i called Samsung service center and complained as my AC was not cooling properly. Samsung Service Center in Jammu promised 6 different times to send there engineers to fix the issues but no one turned up. Now whenever i call them they disconnect my call. I have all the call records of how many time i called service center.
i have 7 Samsung AC's, and i think i have made a mistake buying Samsung. If the company like Samsung cannot provide proper after sales service and Samsung employee make false commitment to there customers then we should seriously think of not buying Samsung products. I am thinking of logging formal complain against "Samsung" .

Rajan Bakshi
QVC Career Solutions
Jammu
[protected]
[protected]

To
The Samsung Authorities,

Dear Sir,

I have purchased a Samsung LCD TV 32" (81cms) in the month of December @2011. It was costing Rs. 30,455/-. But within three months it got spoiled. I was contacting the service centre here at Vijayawada for the past two months, but none of them responded positively. After much instigation somebody came and took the details of the TV so as to replace the product which they could not succeed. Earlier they promised that they would get me a new piece of TV since it is under the warranty period. But one fine day they called me and said the cheque of Rs. 30,455 has come, bring the TV and collect the cheque. All these process took nearly two months. Now that i am totally irritated with the behaviour of your staff here especially the Area Manager Mr. Ashok who has no basic good manners in dealing with the customers. If i wanted, I would have created ruckus in the service centre in the presence of media.
Now I have decided not to have any of the Samsung company products in my house and relatives house.

Before the things could turn violent for your staff and your service centre here at Vijayawada, I suggest that you ask your staff here to bring the cheque to my house and collect the useless TV that i have purchased from Samsung.
Otherwise I have to go to the Consumer court with all the proofs and money spent for the irresponsible and negligent behaviour of your 'so called samsung company staff'.

Awaiting your reply

Kiran Kumar
Flat No.207
Sri Mahalaxmi Residency
Tadepalli (post and mandal)
Guntur District
[protected]
[protected]@gmail.com

Hi
I have gone samsung service centre as i was phone was getting hanged again and again since i purchased the mobile .Now My phone is facing lot after just after repairing it .I want the replacemnet for my handset as it is under warranty period

Regards
Peer mehboob
email id peer.[protected]@gmail.com

My name is Mrs.Vaishali Dhanda and I am a resident of Chennai. I bought a Samsung split 1.5 ton a/c on 20 june 2011, Invoice no. 14749 from Rathna Cools Pvt ltd at T nagar , Chennai for Rs.33190/-.
Ever since we have purchased the air conditioner we have not had a moments peace. The a/c has been serviced six times and a few days ago we complained the seventh time, the present complaint no. is [protected]. There is a water leakage from the a/c due to ice formation. Twice your technicians have refilled the gas but the same problem reoccurs after every few days. We switch the a/c on and after a few hours there is a lot of water that keeps dripping and it causes a lot of nuisance as we have a LCD rite under the A/c.Every time there is an A/c technician who comes from a company called "Alfa Refrigeration" who assures us that the A/c will be up and running and every 2 weeks late the same problem persists.Last week we lodged the complaint again whose complaint number is given above and the service guy from the given company told us that he could get a new piece,we gave him the copy of the A/c bill and he said that he would do the needful.Upon calling him up this morning he has told us that he will take 15 days (as per company policy) to get the new A/c.We are in the peak of summer and I'm 9 months pregnant and it hell for me without an A/c in my room.The service technician easily passes the buck to his manager and then tells us that we can goto the Mylapore Branch to give our grievances. I dont know what to do !!

Thanking You
Mrs.Vaishali Dhanda

I bought Samsung Galaxy S2 for 30000Rs. After two month o[censored]sage, the phone is getting overheated.

Model Name : GT-I9100G

Serial No (CRT/ESN/IMEI) RGFBA24017Y ([protected])


I am really frustrated with the response from the service center. I have visited the service center atleast 3 - 4 times in the past 4 months. Each time the service center would do the software update and the problem persited as it is. Now they have come up with the new solution to replace the motherboard.

I am really dissatisfied with Samsung and the service provided. Is there any way to get my money back / new mobile ? Could any one help me on this issue.

TO SAMSUNG CUSTOMER CARE,
SUBJECT:- THIS IS REGARDING MY SAMSUNG A.C. WHICH IS NOT BEEN WORKING PAST 10 DAYS & THE DISGUSTING SERVICE THAT I HAVE BEEN RECEIVING TILL TODAY.
RESPECTED SIR /MADAM,
I WILBRO GONSALVES STAYING IN NAIGAON WEST DIST THANE 401207 . CELL NO. [protected] HAD PURCHASED TWO SAMSUNG A.C MODEL NO:- 243ESD {2 TON} 3 STAR & MODEL NO:- 123UGC {1TON} 3 STAR FROM SNEHANJALI RETAIL PVT. LTD. ON 17TH JUNE 2011. THE DAY WHEN THEY CAME TO FIT THE A.C. THE SAME DAY ITSELF IT WAS NOT WORKING PROPERLY BUT WHEN INFORMED THEY GAVE ALL THE EXCUSES ABOUT THE FAULT IN INSTALLATION . NOW PAST 10 DAYS AGAIN THE A.C. IS GIVING PROBLEM. IT`S NOT COOLING AT ALL. WHEN THE COMPLAINT WAS GIVEN NO PROPER SERVICE MAN HAS YET COME TO REPAIR IT. NOW AFTER 10 DAYS WHEN WE RECEIVE THE CALL FROM THE SERVICE MAN HE WAS TRYING TO LOCATE OUR RESIDENTIAL ADDRESS IN RAIGAD DISTRICT . AND WE HAD CLEARLY GIVEN OUR ADDRESS OF NAIGAON WEST DIST THANE . THIS IS REALLY DISGUSTING AND FUSTRATING. WHEN INFORMED REGARDING THIS SITUATION TO THE DEALER { SNEHANJALI RETAIL PVT. LTD. } THEY TOLD US TO FILE A CASE AGAINST SAMSUNG IN THE CONSUMER COURT. NOW THIS IS A REAL BAD OR YOU CAN SAY WORSE SERVICE WE HAVE EVER RECEIVED FROM ANYBODY. PAST 10 DAYS WE CANNOT GO ANYWHERE COZ WE WERE EXPECTING THE SERVICE MAN TO COME AT ANY GIVEN TIME.
PLEASE DO THE NEEDFUL……..
THIS IS OUR RESIDENCE ADDRESS:-
“SENORA DE FATIMA”, 155, D`SILVA WADI, CHRISTIAN LANE, PALLI , NAIGAON WEST, DIST THANE. PIN CODE:- 401207. MAHARASHTRA.
CELL NO:- [protected], [protected], [protected]
LAND LINE:- [protected]

THIS IS THE ADDRESS OF THE RETAILER FROM WHERE WE PURCHASED OUR A.C.
SNEHANJALI RETAIL PVT. LTD.
VASAI WEST, DIST THANE 401202
PHONE :- [protected] / [protected]
BILL NO:- 640922
THIS IS THE MAXIMUM INFORMATION I CAN GIVE YOU ……NOW I AM EXPECTING FOR THE QUICK AND POSITIVE FEEDBACK….AT THE EARLIEST……
THANKING YOU IN ADVANCE………
KIND REGARDS,
WILBRO GONSALVES
MOBILE : 0091 [protected]