[Resolved] Samsung Refrigerator — No Cooling | |||
I called up at Samsung Authorised service centre and registered a complaint before 8-10 days for my Refrigerator 315 Ltr from Faridabad My call was registered with No [protected]. Recd an assurance that an technician shall visit on same day, One visit done by technician on next day. Complaint was not resolved till date No one turned up after that day even after repititive assurances. I called up again and again on daily basis. In this 47C temp peak summers, since no one reached till date. This reflects a very casual approach towards handling the grievances of the customers and It has been very painful and uncomfortable spend the days without such essential appliances. My mother & father both are patients. But with this hot summers our food materials are also waste due to refrigerator are not in working condition. Kindly help in resolving the problem at the earliest. Rakesh Guliani H.No 632, First Floor, Sec-22 Fariabada Mobile No.[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
I have purchased double door refrigerator (Model No.- FRIGE RT 23) on[protected], but it is not cooling properly since 2 months. I have given my grievance to the dealer (Ambika Enterprises, Itawa) on[protected] at my city (Itawa, Dist- Kota (Rajasthan)). Nobody came to repair the product. Please send engineer to repair the product as soon as possible (before[protected] .
the employees of samsung service centre r lazy bugs, they have excuses to get rid of complaint ...
samsung /refrigerator — no cooling
I called samsung customer cell in the month of February, 2009 to request for repair of my fridge which was not functioning properly. The service person visited, inspected the fridge & asked me to pay the service chages, as according to him the problem was rectified. But after a few days the problem recurred.This time the person from the company said that there is Gas leakage, so he got the gas filled & asked me to pay for it & at the same time assured me that the problem has been solved, However, the problem persisted & I again repeatedly called the customer care & not getting any response to my complaint I personally visited the service centre & requested the concerned persons to look into the matter .The said machine was taken to the service centrer a few parts were changed & I was asked to foot the bill, I was coerced to pay the service charges once again for the same fault. But despite all this my refrigerator is still not working.
I am at loss & don't know how to make samsung people to act.
Samsung Refrigerator RA23WBPS purchased from M/s Kulkarni Bros. on 9.5.2010 is not giving cooling effect from the first day itself. Please get it started or replace the product.
No cooling
i have put a service request for my refrigerator not working with reference no-[protected] on wednesday morning,i had called the helpline no. 5-6 times,they promised me to get it done on the day of request itself only,but nobody has turned down even after so many calls.Refrigerator is a mandatory gadget ,i hope you can understand & provide the service asap..
no cooling
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+91 89 3993 9899 [Customer Care]
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please do the needful at the earliest. contact no. 24536840, [protected](Mr.ND Narang), [protected](Mrs. Narang)