Samsung India Complaints & Reviews

i purchased a samsung 39 inch tv and within 1 year the electronics have gone bad. the tv requires repairs of 20000.00 which is too much just after one year. can samsung india do something to bail out the situation.my tel number is [protected].

nitin

volume of the handset and keys have become very low......

Sir,
1.Not doing any free service after installation.
2.After rectify the leakage in the coil, the remote function is some time not working properly.Some abnormal noise also come.

i am facing a problm in internet using.Samsung c3322 my handset is helpless in internet downloding .but when i purchased handset samsung dealer says me this set is a multimedia set and this set is giving full facility on internet.pls solve my problm soon

Sir, I had bought samsung laptop model RV 509 on last Apr 2011 but its battery was not upto the standard and giving only 1 and 1/2 hours instead of 3 hrs output as told.Whwn I complained about they replaced it with battery from service centre at R S Puram Coimbatore. Now The situation is more worst as the battery is working only for 45 mins or so.In service centre they had not provided me the battery replaced slip with the number of the battery.What should I do. Please specify at [protected]@yahoo.com or phone no-[protected]

I WANT TO INFORM YOU ABOUT A 9 MONTHS OLD MATTER REGARDING D.O.A HANDSET NOR BEING CHANGED BY DISTRIBUTOR (MODERN TRADERS RAMPUR ) OWNER MR. SHAKIB AHMAD ([protected]). I PURCHASED A HANDSET G.T.E. 6712 BY MODERN TRADERS , WHEN I SOLD IT TO CUSTOMER , CUSTOMER CAME BACK TO ME WITH A SOFTWARE PROBLEM (HANDSET SCREEN WAN BLINKING WITH SAMSUNG LOGO ON SCREEN).SINCE THE HANDSET WAS IN WARRANTY SO I SENT COSTOMER TO SERVICE CENTER . CUSTOMER CAME BACK TO ME WITH A D.O.A CERTIFICATE TO CHANGE THE HANDSET. I CHANGED THE HANDSET . WHEN I RETURNED THE D.O.A. HANDSET TO THE DISTRIBUTOR HE RETURNED THE HANDSET BACK TO ME AND SAID THAT THE HANDSET WILL NOT BE CHANGED BECAUSE THE I.M.E.I. STICKER WAS NOT ON THE BOX . PLEASE TELL ME THAT WHAT WAS MY MISTAKE IF THE STICKERS WERE NOT THERE . HOW SERVICE CENTER MAKE THE D.O.A. WHEN STICKERS WERE NOT AT THE BOX. BOX. I ALSO TALKED TO MR. ARVIND SRIVASTAVA MARKETING AGENT ([protected]) OF THE AREA , BUT HIS BEHAVIOUR WAS VERY RUDE HE SAID ME THAT HANDSET WILL NOT BE CHANGED IN ANY CONDITION AND U CAN DO WHATEVER U WANT .PLEASE TAKE A POSITIVE ACTION REGARDING THE MATTER .
SUMIT DHINGRA ([protected])
H.S MOBILES
GURUDWARA ROAD ,CIVIL LINES
RAMPUR (U.P)

to the director sir my no is [protected] and [protected] sir is no par 17 march se na to msg ho rhai hai aur nhi he call ho pa rhai hai quike ye mar network ate to 1 network ke alawa nhi ate hai wase to ye par ate hi nhi apse request hai ke app jalde se shai karne hai accept karo aur customer care par ph lagate ho to nhi to wo khate hai ki 48 ghante mai shai ho jaya ghai laken nhi hota hai plz agar app kar sakte hai to jalde se karde nhi kara to mujko trai ka pass jana ke sewa mere pass koi rasta nhi hai plz thanking you vivek johri meerut u.p

Hello,

I 'ad purchased one Samsung AC 1.5 ton last year 30jun2010 from an
authorized dealer mathura .last season faced cooling problen in ac i
called at Samsung Customer care centre and logged my compalint but i
didnt received any resonse , even after 20 days when i again visited
to customer care they told that we donts have any complaint. again i
faced the same problenm i m continous visiting samsung service center
for last 45 days . they told me that there is some problem in cooling
coil and right now we dont have , there is shortage in company so
right we cant do anything , But after several reminders and calls at
at sevice center of samsung , But till date no such service is
provided from Samsung. I have been felt cheated and totally frustated.

I had bought a side by side samsung refrigrator from croma at Bangalore Banaswadi ring road on 16th August 2009
and on the 5 th December 2011 we noticed that the refrigrator part was not cooling and the food stored in was getting spoiled so I lodged a complaint and it was seen to by one Mr. Sylvester, engineer of the company, who gave us to understand that the thermacoal in the cover evaporator had become wet and it needed to be changed. I was quite annoyed when he told us this, as we have had Kelvinator and BPL fridges before work for years without any problem.
after a lot of arguement we agreed and got the part changed paying Rs. 1693/=. Now we have faced the same problem over again and the same engineer Mr. Sylvester came over after much reluctance as he would not bein this area at the time we are back home,this is the kind of service extended after the product is bought paying so much.....He checked the fridge and cleared the ice that had collected in the cover evaporator and tells me that we would not have a problem for 4 to 5 months, which means this is a recurring problem life long. To add to this his team leader Mr.Devaiah says that this fridge requires continuous power supply as it is designed to defrost every 8 hours and at any given time when there is a power cut the continuity changes and this results in this sort of problem. I would like to know if every one owning the samsung side by side fridge is facing the same problem,if so there would be no takers for this hopeless product , as power cuts are very common in our country. Moreover this clause should have been displayed and it should have been brought to the notice of the customer and we would never have gone in for this refrigrator. All I can say is that this refrigrator is defective and the company should solve my problem as I cannot keep getting it repaired every 4 months after paying Rs. 61000/= for the fridge plus Rs. 1693/-last December. My neighbour owns an LG side by side and she has not faced any problem with the power cuts, as well as my freezer portion is working satisfactorily with the power cut, then how is it the power cut does not affect the freezer portion. I want this problem to be solved as early as possible . THE NEXT COURSE OF ACTION WILL BE AFTER HEARING FROM YOU.

sir,maine wave3,GT-8600, 08-04-12 ko kharida hai.jab maine menu dekha to paya ki usme navigation application nahi hai.manual mein spast likha hai ki menu baar mein navigation app. milegi
maine es bare mein custmor care par 10-12 baar sampark kiya.unhone kaha ki aap www.66.com par find karen.jab us website par dekha to bataya gaya ki yadi aapke ph. mein SAMSUNG LBS APP. hai to hi ye software kaam karega.phir mujhe cust.care se bataya gaya ki bada s ke liye naviation software abhi nahi bana hai.aap ko apirle last me mein 66.com ar milega jahan se aap download kar sakte hein.phir mujhe costmer service par jaa kar software download karwane ke liye kaha gaya.jab wahan gaya to unhone kaha ki hamare paas aisa koi software nahi hai.phir cost.care se mujhe bataya gaya ki aap CS par jaakar phone ko update karwayen.vahan jaane par CS mein bataya ki hamare paas koi update nahi hai
sir,mein bahut pareshaan hoon ki sahi baat kaun si hai?cost.care ne koi official jawab nahi diya.
meri aap se request hai ki meri ees samasya ki uchit samaadhan bataya jaye.yadi mujhe aap dwara koi soluation nahi mila to majburi mein mujhe consumer court mein jana parega
.with regards
yagyadatt,c% arya swarnkar,gali sunaron wali,
Railway road,Rohtak-Haryana
ph. no.[protected],
E-mail=[protected]@gmail.com

Sir,
I pursed on 32" LED SAMSUNG on OCT- 2011 in this period three time engineer attend for auto switch off while ruing program
one time he (engineer) re place power supply panel as my wife informed me it work three month only now again same problem we facing
you know how TV impotent in our life.
Please give good result.to me.
thanking you
your kanaskar r.m. [protected], [protected],[protected]
D/11 NANDAN HSC.MAVEL PADHA NEAR RLY TOWER VIRAR THANE (E)

I have booked a samsung galaxy tab with 100best buy . Till now i have not received any mail from their side and also not received teh material. When trying there customer care number nobody is picking up the phone. Money transfer has been done by ATM cum Debit card so no transaction coupon is with me. Now i am under trmendous pressure. Kindly do the needful to help me for teh same.They are just making people fool. Kindly try to recover my amount from them

regards

Durga Prashanna Sahoo

Dear Respected Sir,

Had purchased Samsung Galaxy S2 on 5/4/2012 and I am extremely unhappy with the product as well as the service. For the first few days with all the issues mentioned below I thought maybe these are just initial tithing problems. However, after 15 days also the problems persist and infact each day I face a new problem.
Following are the issues with the phone.. and each day new issue arises so the list is un ending:
1) Heating up of the phone
2) Phone hangs up while operation
3) At times incoming and outgoing calls there is no voice.(phone goes blank).
4) The camera hangs while clicking the snaps and is restored only when the battery is removed.
6) Sometimes all activities on phone comes to a standstill untill the battery is removed and phone restarted.
7) The overall processing of any applications takes lot of time
8) Most of the apps do not work.
Pathetic experience. Shopkeeper does not acknowledge it at all. Says will repair it. But why should I get my brand new phone repaired. that too of 30,000/-rupees.

Very Very unhappy. Samsung has made me run across Samsung outlets and customer care numbers but all in Vain. Now finally writing to you with a hope that you with act on this without any further delay. Need a replacement or money back
Looking forward for your response.
Rgds
Jack
[protected]

Dear sir,
I am K. Sai Rajesh, I bought Samsung Champ deluxe and it was stolen by somebody please take my request in to consideration and take immediate action i.e.,"Blocking the mobile".

Dear sir,
i am sushil khosla from mumbai. I purchased 2 handsets of samsung galaxy y pro duos young GT-B5512.
1- from magnet store, sion circle, mumbai
2- from divine cellphone services sion circle, mumbai
the one we purchased frm magnet store is working good which is using my younger brother.
but the second one that i am using was purchased from divine cellphone services, sion circle mumbai was the worst purchase of my life as i am getting problem in connecting that handset to the pc for internet usage. i called up ur customer service so many times as u may chk the details but none of the agents was able to solve the prob.
one o[censored]r very stupid cce arranged a call back for me frm tech support dept on ur convenient time not mine (whats the fun of that while i was in my working time and on the way) finally i calldp your cust service today i was very disappointed. i am feeling sad to say u hav very bad people in ur customer support team who disconnected my phone call twice saying that they r not getting me and disconnected within 5-10 seconds. i can tell you the names also firstly pushp lata then one more agent (dont know name) and arun at the third time did the same and disconnected my call saying the same thing but trust me i am using the best network provider and never get any trouble fourth tine while i called up from diff mobile no (same service provider) ur cce picked up and assisted like talking with a new customer..i had complaint about those three cce to one of so called senior name surjit but he said there is no call record registered in todays date with my name and phone number ( i have the recordings also i[censored] want)..trust me ur stupid customer service agents are not working properly for what the are being paid..
see sir i am fed up of samsung and never recommend anyone in the future after this disappointment as u people are not able to solve a little prob o[censored]r handset of worth rs 10,000 and ignoring while a customer calles up for support..and its happening for last more than 1 month..
i just wanted to inform you about this rest is up to you folks to find out and solve..at least provide the proper service i[censored] people are selling something with commitments.
and kindly note my problem of handset is still there unsolved..
thanks a lot
sushil khosla (mumbai)
[protected]@gmail.com

Dear Sir/Madam,
I am unsatisfied by service of samsung home appliances. I have purchased one split Air Condtioner Model No.AS125UGF dated on 27/04/2012. But i have no information for installation till 28/4/12. Then i have called to customer care center for this but they satisfied to me about that our service engineer will be come on 28/4/2012.

But till 4.00pm nobody will come on given time then i rang up again to him on mobile number [protected] and told today is not possible our man can be come on 29/4/12 till 1pm.

Dated on 29/4/12 service engineer come on my house 42-b kailsh bose lane - howarh 711101sharp at 4.00 Pm and start a fillting they have fit to angle for fitting a compresor. But due to objection of my socity and other people we have decide that we should change the plan of fitting. On this point i have talk to service person but they have not convencied. and live the work uncomplete on 1917 hr and told to us we will not work and nobody force to us for this.

Sir/ Madam i completely sorry to purchase samsung home appliance.

With Best Regards
Jaswinder Pal Singh

While I came back on completion on duty my Mobile Sasung model GT-E1232B IMEI NO [protected] and mobile no [protected] and [protected] lost on Colaba circle to Ravvan showroom I had complaint colab police no 280 dt 28/04/2012 also req find out and return my mobile...

we purchased samsung ac 1.5 years back and we got cooling issue and ac was not working completely. We made complaint and service engineer has come and told the gas leakage issue and we need to take it to showroom and fill the gas. They have taken the ac to the showroom and after so many repeated calls they came back with ac and charged around 3500 for gas filling. We paid the amount without even checking whether ac was working as we didn't believe that much poor service. And shockingly, the ac was not at all working and it was in the same condition as before and they have again taken back the ac and repeated the story again. After so many repeated calls, they brought ac and ac is not working at all and in the same condition. My elderly parents and my younger kid are suffering a lot in this hot summer climate without ac. It is really frustrating and giving me lot of stress and affecting my health severely.

I am going to consumer court and i made everything ready and spoke with lawyer also.

So i am giving note here just to instruct others and such a worst and poor service from Samsung.

Sir/ Madam,

I have visited your company's mobile service center located at Near King's Photo Studio,Tithal Road, VALSAD around three-four times. But the behavior of the authorized person over there is very rude and unsatisfactory almost all time. He always gives such a long time of waiting [minimum 1-2 days] for even resolving a very nominal problem.

Moreover, he is not providing sealed packed original accessory which is required to be replaced in handset during the warranty period. He rudely said that all accessories are coming in loose packing only. Then how should we believe that it is original??

During last visit [which he had said to come on my previous last visit], When I asked to replace battery of my handset as it was not working properly under warranty period, he surprisingly gave me battery from another mobile by removing from it and stating that it was new & original only !!! How can we believe it is new & original?? When I started arguing for it, he rudely said that there is no other battery with him except that removed one and further I will get another new one only after a week!!! Would he has only a single battery that too not in packet??

I seriously think that there may be a racket of piracy over there.

Please look into the matter very earlier.

Dear sir,
Please lock my above mobile hand set, which was pick pocket on 7/04/2012 from Bangaloor city. The ESN No- A000002ACCFCD3 & IMEI NO-[protected]


Thanking you,
Guru Pratap Koley
39/1, Kali kundu lane,
Howrah-711101 (W.B.)
Mob. No-[protected]