[Resolved]  Samsung / Refrigerator — Refrigerator is not cooling at all

Address:

Munger, Bihar

I have purchased a samsung make refrigerator Model-RA19FDLB from your registered dealer Sharma Electronics, jamalpur,Bihar on 21st March 2012. There is cooling problem in the refrigerator since the very first week of its purchase. Initially after repeated complaint to local customer care office, Bhalapur, Bihar, service engineer visted the complaint and repair the refrigerator and said oil has trapped inside its capillary. But after one week agint cooling is stopped completely inside the refrigerator. Complaint has been registerd on your local customer care office, Bhagalpur as well as Delhi customer care on 30th June 2012. But the customer care response was very irresponsible. After repeated calling to customer care office & service centre, your service engineer has visted the complaint and said that problem is inside the refrigerator and it can''t be repaired. so I have sent the refrigerator to the Dealer. But dealer and as well as local customer care centre ,Bhagalpur is not ready to replace it.
Refrigerator is defective, so it must be replaced.