[Resolved] Samsung — Samsung refrigerator (New Product no response) | |||
Dear Sir, My name is Sarvesh based in Delhi. My Mother “Asha Rani” based in Allahabad Utter Pradesh taken Samsung refrigerator. This Samsung refrigerator not working fine from the starting. We have informed to customer care many time but no response no action. My Mother is old lady and she can not go to dealer every day. I am sending the product details. Please take the action immiditily: Samsung refrigator FF Mod.No.: RT 36 FASL(TL Sl.No.: R4514PAD 500006 Purchased on: July 4th 2013 by Name of: Asha Rani Srivastava WO : Sushil .Kumar .Srivastava. Dealer Name: Asha & Co. Delar Address: 16 M.G.Marg Civil Lines Alld. BookNo 28. Doc No. CLR.2013. 01382 dt.4.7.13 She made a complaint in Cust.care no [protected] my compl. NO. [protected] Company Eng. VikashKr.Keservani. he. Cheeked the temp. that is 8.1C Which should be 4 C. also have problem in sliding is def. We need to exchange this Samsung refrigerator because it’s only 3 week old. Please help us to resolve this problem. Regards Sarvesh [protected] [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Samsung — No response on complaint
I have purchased a washing machine 1and half years back Model no:WA85VPL,It is under warranty, I logged a complain whose complain no is [protected],After visiting my house and after looking my Samsung washing machine they(Samsung technician ) said the parts of my washing machine is not available in the market so I have to wait, Till now they dint give any definite time so my problem can be solved in 2 days and it may can take 5,000 years to solve. I dont know why they sell this kind of washing machine if the parts are not available only after 1 year 6 months. Who will buy this kind of products I dont know because the parts gets unavailable after 1 and half year,I also dont know what is use of giving warranty if you cant replace it. I feel like these Samsung products are like use and through so once if it gets problem we have to through it to dustbin.Samsung — Samsung refrigerator
From my experience I have realized that Samsung call centre is nothing but EYEWASH. It is the worst experience of my life, WORST Service provider.Our refrigerator has developed some problem and is not cooling. Since yesterday, I and my dad must have made at least 10 calls to the call centre[protected]. The only response we get is 'Some one will come before 8PM today', but nobody shows up.
Moreover, on my insistence to provide the service station number they have registered my request. With, they gave me the number[protected]. Whenever I make a call on this number the reply is that it’s not a Samsung Service centre but some other company. This is the authenticity of the Samsung & its call centre people.
When I asked them to put me through to some one superior they put me on hold forever.
These call centre executives don’t provide complaint number by themselves you need to explicitly ask for it, even then its of no use though.
This is how these guys work. Next time this Samsung would never be my preferred choice neither in my recommendation.
Samsung — No response to technical complaints
Samsung Refrigerator I purchased in May-2010 has frequent problem in the freezer area. Freezer was not working properly, my ice creams were melting always.I gave complaints many times and service engineer came, did something and went off. After some days problem repeats and again freezer used stops working. Like this, engineer came couple of times and even senior engr also visited once and replaced some parts. But soon after 1 week, again same problem repeated.
I gave complaint again and no one turned up even after repeated call to Samsung customer care. But now the 1-warranty period also expired, I called again and informed them I still wanted to repair this freezer problem by paying whatever amount they charge for that. But no one is turned up.
My complain number: [protected]
I have given my Digital camera for service on date of[protected]. at C.G. Road located Service Center.Due to charging problem in camera.at time when i have given camera i was told that we will keep it in observation for 02 two and then will will rectify the problem and let you known about parts to be chagne if it will be needed.But the problem is that up to now they have not reply for same and they don't even respond to call on number which is mentioned on the invoice it is really very very irritating. Service station number is[protected]. Even once at 23rd i visited at service station they said that they are working on it and will reply in couple of days i even said about no reply on phone so they given me another number which is [protected] of Mr. Vishal Bhatt. But still position is same no reply from their side and when i call on both number they din't respond. So Please do raise my voice to the company for such third class service and do take needfull action for same.
Samsung — no response
Ref: My complaint No.BP No.[protected]It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our tv problems, though the complaint was made a 10 days back. This would definitely make us think...
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Samsung — No response.
I bought samsung television before four years. every 5 months. it will get defect. when ever i approach ur customer care. they dont respond properly. i am very much upset over this issue. kindly look into this matter. my contact number is [protected]