Samsung India Complaints & Reviews

Dear Sir/Madam,

i had purchased one samsung mobile S2 with my hard earned money on 02nd December 2012 & within 03 month of my purchase date my mobile started giving problems such as hanging, Auto switch off even the battery is full, call coudnot be connected etc & for the same i had given my handset to the Samsung Service Station at Fatehgunj on 01st March 2013.

They had kept my phone with them for 03-04 days & gave me back saying that there is not issue with my phone & is working fine..Further on scrunity it was observed that they had changed my battery with out my knowledge. After 03 days my issues stated again & inspite of my long fight with Samsung CEO office executives at delhi my mobile was not replaced.

After long delibration i had once again submitted my phone at samsung service station fatehgunj on 16th July 2013 i.e. one week back & till date i have not received any phone call from there service station for updation of my mobile phone nor there phone is switched on...

Request you to kindly convey what action can i take against this company who is taking ordinary people for a ride.

awaiting for your reply.

I bought a note II 20 days back. Now a liquid is spreading across my screen internally and have been asked to replace the screen of a new bought phone. The tech support team agrees that there is no accidental damage, but yet I have been asked to pay for the repair charges (even though the phone is in warranty). I do not understand what exactly is the warranty for, that I have to pay for the repair charges of an internal damage. Samsung mobile has a pathetic service. What was the point of buying an expensive phone with warranty?

Dear Sir,

My name is Sarvesh based in Delhi. My Mother “Asha Rani” based in Allahabad Utter Pradesh taken Samsung refrigerator.

This Samsung refrigerator not working fine from the starting. We have informed to customer care many time but no response no action. My Mother is old lady and she can not go to dealer every day. I am sending the product details. Please take the action immiditily:

Samsung refrigator FF
Mod.No.: RT 36 FASL(TL
Sl.No.: R4514PAD 500006
Purchased on: July 4th 2013 by
Name of: Asha Rani Srivastava
WO : Sushil .Kumar .Srivastava.
Dealer Name: Asha & Co.
Delar Address: 16 M.G.Marg Civil Lines Alld.
BookNo 28. Doc No.
CLR.2013. 01382 dt.4.7.13

She made a complaint in Cust.care no [protected] my compl. NO. [protected] Company Eng. VikashKr.Keservani. he. Cheeked the temp. that is 8.1C Which should be 4 C. also have problem in sliding is def.

We need to exchange this Samsung refrigerator because it’s only 3 week old.

Please help us to resolve this problem.

Regards

Sarvesh
[protected]
[protected]

I ordered Samsung mobile in Ebay on 20th June 2013 and corresponding paisepay ID [protected], I haven't received the item but they claim that it has been delivered.
I investigated personally and found that the seller has cheated during shipping ie., he has given his phone number ([protected]) as primary and my number([protected]) as secondary while making shipment through DTDC.
DTDC as a general practise called up first number and some one received the item at DTDC delivery centre (west Venkatapuram, Secunderabad) by forgery signature.
I have checked the delivery registry and the signature doesn't match. When I tried to call the primary number([protected]) as per the DTDC register the call is getting auto forwarded to my mobile number ([protected]) and based on this Ebay customer support concludes item was delivered and rejects my claim request.
I have collected the following Proof's:
1. Orderconfirmation with paisapay ID.
2. Invalid DTDC AirWayBill number given in Ebay transaciton with comment "user edited"
3. New DTDC AirWayBill number (H[protected] from the seller.
4. DTDC delivery registery photo copy.
5. call logs from my mobile service provider stating the calls are forwarded from [protected].
6. DTDC declaration from booking office that no security packing related to Mobile in the shipment of AWB # H18785270.

HI

I PURCHASED SAMSUNG GALAXY S DUOS ON 17.06.13 AND STARTED PROBLEM OF SWITCHING OFF IN EVERY 10-15 MINS AFTER 2 WEEKS O[censored]SE. I REGISTERED COMPLAINED TO SANTACRUZ SERVICE CENTER ON 20.07.13 AS NO SERVICE CENTER NEARBY AND SUBMITTED MY MOBILE. I RECEIVED FEEDBACK FROM SERVICE PERSON THAT THEY SOLVE THE PROBLEM AND RETURNED IT BACK SAME DAY. BUT NOW ON 22.07.13 THEY ARE TELLING THAT THEY WILL REPLACE THE MOTHER BOARD OF MOBILE IN 6 DAYS AND RETURN IT BACK.

I REQUESTED SAMSUNG EXECUTIVES TO REPLACE MOBILE WITH NEW ONE AS IT IS A FAULTY MOBILE AND ALSO IT START PROBLEM FROM 2ND WEEK OF PURCHASE BUT NO ONE FROM SAMSUNG IS LISTENING COMPLAIN AND REQUEST.

I THINK SAMSUNG MOBILE IS CHEATING THE CONSUMERS BY SELLING FAULTY MOBILES.

I booked a samsung Galaxy s4 mini on 16th July 2013. Same day the amount (Rs 27,990) was deducted from my account . My order no. is 1162032. I was told by samsung customer care person that it will be available in market on 18th July 2013. I called them again on 19th July, for delivery of above mentioned mobile. But they told me that still it is not available in market, it will available in market may be next week.
Now today I again called them, now they are telling that it will be launched in next week. They are people fool. Pls help me...

Thanks,

Deepak Rawat

sir i received a mail from this adress [protected]@outlook.com . they told i win a samsung poverty alleviation award 2013. and they announced prize amount 4crore 50 lakhs . they asked me some details to claiming the prize amount. they said we have a account in halifax bank ,buckinghampalaceroad ,london. and they transfer the prize amount from halifax to reserve bank of india . i want more details about thi s query .

Hi All,

I bought a Samsung A-Duos on 17th July 2013 from Samsung Authorized Centre at KPHB,Hyderabad.with a promise that if any issue occurs,it will be replaced within 7 days From the 20.07.13,i am facing issues with no battery backup and unable to enjoy the Music.When i went to same Samsung Authorized Centre for replacement of that product, they were saying that,it will only be replaced within 48 Hrs.

I either need a replacement or want my money back..

I request you kindly look into it and do needful

Thanks & Regards
D.Somanath

Purchased Mobie on 16 th march 2013. 3rd classs phone, hangs alot and flickering issue, do not perform as per its price.

Submitted 2 times till date nt the issue is not fixed, lossing singal very common.

mailed in the company and no one is least bothered to reply back to consumer.

now also the hone hangs on evry small thing.

chorr company , no one to work

I had purchased Samsung LCD Model No. LCD32D403 32" for Rs. 21000.00 from Kohinoor Televideo Pvt ltd, Address: 340, Mahalakshmi Centre, SV Road, Opp BalBharti School, Kandivali West Mumbai -67, Via Invoice No: KAN/206911 Dt: 30-10-13 and received Payment Voucher No: BNR1244027 Dt: 29-10-13 of Rs. 21000.00.

It has Just completed 1 and half year and blank screen has appeared without the video we had given complaint to Samsung Service Centre those people came after checking the TV, They gave me estimate of Rs. 15000.00 giving a reason that screen has problem.

Please help us in this issue we cannot pay Rs. 15000.00 Repair charges for Rs. 21000.0 LCD TV which has just completed one 1 and half year

There are many such complains in consumer forum for samsung selling substandard LCD TV with same problem occurring everywhere.

My Contact No and detail are given here, Mr. Abhijit Sanghvi [protected]

Re : SAMSUNG LED 23" MODEL NO - UA23F4003ARMXL

I purchase the above mentioned Tv on 27.05.2013 from Gupta Distributor Cuttack ,Odisha with Invoice no - R1279.
now the problem is with in use of two months the sound and remote problem started .
what i expect more from Samsung product , i used samsung tv from 1999.. that quality n now is hell n heaven difference.
when i ask the sales person about that...

Sir i have purchased a new handset Samsung omnia of Rs.9500 on 24th june and due not functioning properly I have sbmitted to service centre naming shiv enterprises,sanjay palace,Agra(u.p).on 29th of june.and due to not sort out of my problem service centre manager naming Mr.Alok Agarwal have said that your D.O will be made so that you can exchange it from dealer.all my bill,handset,box,charger,earphones.have been submitted by the service centre and they now refused to give D.O of that handset.after that we have complained about it to head officeof samsung they also said yes than after 7-8days they had also refused to give us D.O. sir they have opened my new handset and without sorting out my problem they are returning it to me after that they had now made my handset dead..now i want D.O of my handset and no action is taken by the company..from date 29th of june my handset is with service centre...I request you to please help me and hear my case i will be thankful to you... Aryan jain Mob:-[protected] Agra(u.p)

Order No. : 1285
Order Date : 10 Jul 2013
Email ID : [protected]@gmail.com
Order Total : INR 8985.00
Payment Mode : Pay using Credit Card
Order Status : Confirmed
[protected]--------
Product Code : ISM11625
Product Name : Samsung Galaxy S Duos S7562 - White
Brand : SAMSUNG
Color : White
Total Price : INR 8985.00
Quantity : 1
Total Amount : INR 8985.00
[protected][protected]----

i made an online payment and not received the product till now.
I have written many email and phone calls and there is no response.

Want to take strict action on them and no one else can dare to this fraud again.

Dear Sirs,
I, K.S.Subramanyam, would like to state that I purchased a Samsung Refrigerator bearing Model No. R 323 - RR2015SSBBL/TL on 01.09.2012 from Reliance Fresh Ltd., Abhi Towers, Near Minarva Hotel, Renigunta Road, Tirupati 517501. In the month of February, 2013, I did notice a small crack at the lowest part of the rack base. day to day the crack started increasing. I approached the Reliance Mart authorities and appraised about the crack in the Refrigerator. The management of Reliance Mart have informed that I have to contact the Samsung Customer Care Centre for compliance. Then I lodged a complaint to Service Centre on 27.06.2013 and they have given the No. [protected]. On the next day a representative from Samsung Service Centre, Tirupati has attended my house, inspected the condition of the refrigerator and went away. Again on 29.06.2013 the service Engineer has also inspected the condition and went without attending on the request. Having purchased the produce investing a sum of Rs. 13,600.00, the product has given crack and I am afraid, in future it may further elongate pushing to useless position. Kindly attend on the complaint as soon as possible, lest I have to trace alternate sources. With regards, K.S.SUBRAMANYAM, ANNOYED CUSTOMER OF SAMSUNG PRODUCT.

FIR/DD/GD Number 41B
State DELHI
FIR/DD/GD Date 04/06/2013
District CENTRAL DISTRICT
Mobile Type GSM
Police Station IP ESTATE
Mobile Make SAMSUNG S-8003
Mobile Number [protected]
Missing/Stolen Date 05/06/2013
IMEI Number [protected]
Complainant URMILA TANGNU
Complainant Contact Number [protected]
Status Missing/Lost
Report Dt./Time on ZIPNET 06/06/2013 01:46.01 AM(IST)

My Samsung galaxy s duos model no GT S7562 is turn off automatically when its not in use for 5 min or more (idle mode) .I give this set to service center twice within 2 weak but they are not able to solve the problem . If this is a battery problem they are not replacing it. So please take action as early as possible.

I had purchased a Samsung Galaxy S II from Homeshop18 online shopping in November 2012. A few days later, when I connected the phone to my computer via Samsung supplied interface software - Kies, the software asked me to update the phone. I did that but kept showing some error. I spoke with Samsung Call Centre and they subsequently asked me to visit their Service centre in Mehdipatnam, Hyderabad, India. This is where the nightmare started. The people at the service centre did some software update and after that the phone kept switching off and hanging on its own. I had to take the battery out to restart as and when I would realise that the phone has switched off.

I escalated the complain to the CEOs office email published in the Samsung India website. Each time someone will call and ask me to visit the service centre as a standard stock response to all issues. I have been very patient and visited more than 5 - 7 times and each time they would do some trial and error method with my phone such as reload operating system, change PBO, change battery etc. They even broke the case and replaced when I pointed it out.

During these intervening 6 -7 months, I do not know how many important calls I have missed because of the innumerable times the phone has switched without me being aware of it. The strange part is people do not get to hear the standard message - phone is switched off - instead they hear a normal ringing tone and think that I am not responding to their calls - this I am sure everyone will accept as extremely insulting to any caller.

Despite my repeated complains and requests for changing the handset with a new defect free set especially since they are unable to identify the core problem with this handset, there has been no response on this whatsoever other than the earlier mentioned stock answer of "We regret and please visit service centre" type.

I have had near miss situations of flight miss as the alarm did not go off because the phone switched off on its own at night. Many more such harrowing experiences which Samsung and their employees are extremely insensitive to since they are drunk in their success in the mobile market.

However, if this is how it continues, many more harassed and thoroughly frustrated customers such as me will ensure that every single possible consumer forum site, domestic and international, is flooded with experiences as mine. This will surely create the desired ripple effect of protecting other unsuspecting customers who get allured by Samsung's big spending on advertisement and so called brand building exercises via media.

Even at this juncture, I am willing to go a step forward towards amicable resolution by offering alternates which Samsung need to address by July 2013 end.

The alternates are:
1. Replace my handset with a defect free same model handset and compensate for the financial and mental trauma I have undergone with any of their mutually acceptable in-house product.

2. Replace my current handset with an upgraded version such as S IV and offer mutually acceptable discount on the price difference.


3. Refund the complete price paid by me for the phone with mutually acceptable compensation for the financial and mental trauma I have undergone.

Choice is now with Samsung - to be a customer's choice in the mobile business or to be with Kasht aur Maar's (Hindi words meaning: Kasth – pain, hardship, trouble and Maar – Die) attitude towards the Indian customers especially since both the Indian Consumer Protection Law and the system makes it virtually impossible for a common man to get justice..

We had purchased 2 galaxy grand mobile sets on 15th May 2013 & faced problem related to mother Board and phone dead within one month. we had given it to service center on 29 Jun. As per Samsung policy mention in their Handover Receipt that Return Time is within 15 Days other wise Samsung not liable for further related problem but we still not get our mobile set its 21 Days over now. Customer care executive response same that you will get after 2-3 Days every time visit there. Now calling for take mobile set but not giving single receipt of any kind of docs for future reference for warranty that IMEI no also changed. If ask for receipt then not returning mobile set & showing very bad behavior.

They had given complaint Receipt with mobile detail at time of handover the Phone but now asking for return the same also without giving any single receipt for future record & not returning the phone.

Enclosing the same. has send same to Samsung support

Aditya pandey
Ph : +91 [protected]
E Mail : [protected]@gmail.com
Address : Almora Uttarakhand

Hi,
I purchased 'Samsung Galaxy Grand Duos-I9082, just 4 days back dated 13/7/2013".
I am not able to change the ringtone or message tone as I am getting error popup message -
" Unfortunetly, setting getting stopped" or "Unfortunetly, Messaging getting stopped " and going back to previous screen.

Please find the attached bill as it just four days of purchase. Its really shameful for leading mobile brand like Samsung to deliver this kind of defective product to its customer.

Thank you for purchasing Samsung Galaxy S4.To redeem the S-View please register your IMEI at http://www.samsungindiamarketing.com/galaxys4

Hey,Don't Give your IMEI number to anyone btw this SMS is not from samsung its from " Samsng India Electronics" >> NOTE Samsng not Samsung

You can check out here http://whois.domaintools.com/samsungindiamarketing.com ,this link will give you all domain i.e website details.

Don't Give your IMEI number to anyone...

Your IMEI number is your phones identification number. It is specific to your phone. It's kind of like your phones social security number. In the wrong hands, someone could steal your phones identity, leaving you with a large phone bill to pay.

Picture this scenario: You post your IMEI number on a website looking for an unlock code. Several months go by and you get a phone bill for Rs3,000 and details of calls that you've never made. Someone has cloned your phone and has been using your account, unknowingly to you. Phone cloning is illegal, but that doesn't mean it can't be done.

Another less serious scenario: Someone (possibly someone that knows and has something against you) reports your phone lost or stolen posing as the finder of the phone, and you are then unable to use your phone until you call your provider and explain.

What if someone is selling a known stolen phone on ebay and they give the buyer your IMEI, which of course is not stolen. The seller of the stolen phone just made a sale with your help.


Official website of IMEI is http://www.imei.info/ and here you can know that after paying through paypal anyone can see your phone history and may clne your phone