[Resolved] Samsung — Service centre not giving me satisfaction | |||
Dear Sir, My Samsung Refrigerator which was not in warranty was repaired by samsung service center person on 24 May 2012 and after three days it started giving me same problem.I have given Rs. 2000/-, these fellows cheating me sir, kindly refer my problems Complained is Not Cooling (Gas refill) I call them they are not giving response answer. They have given bill & one year guarantee, but they are not attending my phone call. Bill no. 1169 Name of the Service centre: Name: Mr. Balaji Cell.No. [protected] Balaji Refrigeration No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118 | Kindly luck this complaint Thanking you. Mr. Gnana sekar Chennai, India [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 262 Comments | |||
Comments
my ac model no as12paxxtl and sl no a11p3bp[protected] compaint is compressor damages your technician came by home tell this words mmediatlety compressore sent ur service centre at 11/05 2012 at 3.30 pm today i enqire about compressor still they say compresores not avalable as on 18/05/2012 tell immediately ur rajahmundry centre take action your technician given to me slip work order no 110 dated 11.05.2012 my phone is [protected]
Reply
Samsung — Service not good
Sir i bought new laptop on 26 may 2012.....bt having 1 problem..when i use with charging it wifi speed comes good but without charging it worst..
i tried to call customer care they gave some no bt there is no response...
model:- NP300E5Z-S08IN
s/n no:- HSFP91EC200367Z
Umesh
phone no
still i haven't got any reply...
my phon GT-S5253 he jo mene[protected] ko kharida or 1 year waranty ke saath.[protected] ko mobile me charging not working so me JANUS ELECTRONICS 10/C 246 SEC.10 VASUNDHARA GZB par le gya or wha par Rs. 312.00 rupay le liye jabki mera phon full waranty me he.mobile serial no. RGQB916025L. IMEI NO. [protected]. jab aap waranty me amount loge to waranty dete qu ho?
my daughter purchased samsung S 6102SR NO [protected] AFTER IMONTH IT IS BLANK AND DEAD
PURCHASED AT HARSHA SHOP MAIN ROAD KUNDAPUR .GIVEN ON[protected] TO KUNDAPUR SERVICE CENTER
THEY GAVE TO DURGA TECHNOLOGY OKUDA BUILDING MANIPAL
HE SAYS MOTHER BOARD IS TO BE BROUGHT FROM BANGALORE AND YET TO BE REPAIRED
NO PROMT REPLY FROM HARSHA SHOP OR U R KUNDAPUR AND UDIPI SERVICE
KILLING TIME AND DELAYONLY
IF YOUR IS GOOD COMPANY PL CALL [protected] KS HEBBAR
OTHER WISE LET PEOPLE JUDGE THAT POOR PRODUCT AND U R COMPANY
PURCHASED AT HARSHA SHOP MAIN ROAD KUNDAPUR .GIVEN ON[protected] TO KUNDAPUR SERVICE CENTER
THEY GAVE TO DURGA TECHNOLOGY OKUDA BUILDING MANIPAL
HE SAYS MOTHER BOARD IS TO BE BROUGHT FROM BANGALORE AND YET TO BE REPAIRED
NO PROMT REPLY FROM HARSHA SHOP OR U R KUNDAPUR AND UDIPI SERVICE
KILLING TIME AND DELAYONLY
IF YOUR IS GOOD COMPANY PL CALL [protected] KS HEBBAR
OTHER WISE LET PEOPLE JUDGE THAT POOR PRODUCT AND U R COMPANY
Samsung Mobile Phones — it is warranty lcd was broken .i made a payment of rs 1200 due to lcd was not in warranty
i given my handset in the month of june and it was returned to me after a week there was no call from sevice provider they told me that they will charge 1200 i said ok but the response of the store manager in lajpat nagar service center was very pathetic and baad they did not refund me parts they changed now my set is hanging and not supporting good as it was earlier tomorow my warranty is going over let me give the actual suggestion wht to do?or i case againt the samsung phone
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
the worst thing i have ever done is to buy a samsung mobile. the after sale service of samsung is worst compare to any other product
bhaga ram — check mobile number
pls sir me bahut paresan hu mere ko koi phone kar raha hai pls app pata lagao yah number kiska hai [protected]
Sir,
I bought a SAMSUNG-MONTE(IMEI:[protected]) mobile on 10/09/2012 from Samsung smart phone cafe, kesavadasapuram, trivandrum. From the first day onwards the display automatically restarts.Then i complained the matter to the shop.They told it is because of signal problem and it will go after 1 or 2 weeks. But it didn't happen and after that i went to Samsung service center( shop no 217, first floor, annas arcade).They told it is because of software error. They upgraded the software and returned to me.Again the problem repeated.And now they are telling they will change the complete software board and return. Now i get to know that the shop has given me the damaged piece. Instead of repairing i requested for new mobile but they are not willing to replace it. If they are not replacing a new one, then it may be in working condition for 1 year and by that time my warranty period will get over.This is a case of cheating the public in the name of Samsung products.
If i am not replaced with a new mobile, they i am forced to report the matter to all leading newspapers and as well as file a case in consumer court.
Expecting your reply within a week.
With best regards,
SOBHANAN.R
email- [protected]@gmail.com
I bought a SAMSUNG-MONTE(IMEI:[protected]) mobile on 10/09/2012 from Samsung smart phone cafe, kesavadasapuram, trivandrum. From the first day onwards the display automatically restarts.Then i complained the matter to the shop.They told it is because of signal problem and it will go after 1 or 2 weeks. But it didn't happen and after that i went to Samsung service center( shop no 217, first floor, annas arcade).They told it is because of software error. They upgraded the software and returned to me.Again the problem repeated.And now they are telling they will change the complete software board and return. Now i get to know that the shop has given me the damaged piece. Instead of repairing i requested for new mobile but they are not willing to replace it. If they are not replacing a new one, then it may be in working condition for 1 year and by that time my warranty period will get over.This is a case of cheating the public in the name of Samsung products.
If i am not replaced with a new mobile, they i am forced to report the matter to all leading newspapers and as well as file a case in consumer court.
Expecting your reply within a week.
With best regards,
SOBHANAN.R
email- [protected]@gmail.com
Samsung — to stop incoming sms
sirmy mobile no [protected] plz deactivate this service to my no and plz stop msgs to my no plz sir...
my name is ajith kumar p..my refigerator had a comlainted.ref no-[protected], sno-04874"z"As702014"z" but now this comlaint was recoverd/soluted.so you don't come to my house for checking this ref.
ref no[protected]/s.no-04574"z"As702014"z" complint is soluted. so you don't check this ref.
so many complaints .. any response..?
Issue with Fridge
I have a Samsung Fridge and have been facing issues with servicing for last 1 week - it is disappointing to have a bought their product as it seems that they are not bothered - poor representation of the Company values.
They are supposed to get a part that needs to be replaced and have not been able to do so and hence the simple thing is to ignore the customer - they do not call to give an update - it is only me who is regularly following up with them. I fail to understand why them call themselves customer centric - it is the customer who needs to run in circle around them.
I have even written to the CEO desk mail ID - and the response from there has also been shabby - I get an email today stating that as per discussion over the "call" - "when no one called me" the service center will look into it - and this is when I went to them to state that Service center is not able to help.
And to add to that the "Samsung Service Center" employee tells me that although Samsung is not being to service my fridge he can do it on his own accord - their employees also show the level of loyalty towards the organisation
I hope they wake up soon - this a a market run by customers not by producers
I have a Samsung Fridge and have been facing issues with servicing for last 1 week - it is disappointing to have a bought their product as it seems that they are not bothered - poor representation of the Company values.
They are supposed to get a part that needs to be replaced and have not been able to do so and hence the simple thing is to ignore the customer - they do not call to give an update - it is only me who is regularly following up with them. I fail to understand why them call themselves customer centric - it is the customer who needs to run in circle around them.
I have even written to the CEO desk mail ID - and the response from there has also been shabby - I get an email today stating that as per discussion over the "call" - "when no one called me" the service center will look into it - and this is when I went to them to state that Service center is not able to help.
And to add to that the "Samsung Service Center" employee tells me that although Samsung is not being to service my fridge he can do it on his own accord - their employees also show the level of loyalty towards the organisation
I hope they wake up soon - this a a market run by customers not by producers
Dear Sir,
I represent NCRly, s Allahabad AC Depot as SrSE/AC/ALD.
I wish to apprise you that this depot had purchased 20 Nos.2TR capacity split type AC Units make SAMSUNG in OCT, 2010 through COS/NCR//ALD P.O from M/S ASHA & CO, ALLAHABAD who has given 01 yr guarantee & next 04 yrs warranty for replacement Compressors if went defective.It is a part of terms & condition agreed by supplier M/S Asha & Co.& also in Guarantee Certificate issued by M/S Asha & co
On 12.4.2013, One No.Split type AC Unit installed in VIP Suit No.2 went defective on account of its compressor earthed.Complaint lodged to yours Noida Consumer Service Center who in turn forwarded to Allahabad Service Center. Service Engineer appeared after 5 days, took a copy of BILL and went to site taking S No. of compressor, ours mobile nos. & left saying he will appear along with Compressor in few days. On 22.4.2013, he informed telephonic ally that Rs 3200/- required to replace the compressor which is not covered under Terms & conditions signed by Supplier.
Rly is ready to provide Refrigerant & other available facility required for repair of above said defective AC Unit.
But since then no body turned up to attend . Mr Mishra of M/S Asha Co.is in daily contact with under signed but no positive result yielded.
You are, therefore, kindly requested to look into the matter at the earliest possible please or administrative action may likely to initiate against Supplier which may adversely affect popularity SAMSUNG in entire Rly. Rly is a big consumer of yours SAMSUNG Brand please.
With regards.
Truly Yours
Promod Mishra
SSE/AC/NCR/ALD,
Mob [protected]
I represent NCRly, s Allahabad AC Depot as SrSE/AC/ALD.
I wish to apprise you that this depot had purchased 20 Nos.2TR capacity split type AC Units make SAMSUNG in OCT, 2010 through COS/NCR//ALD P.O from M/S ASHA & CO, ALLAHABAD who has given 01 yr guarantee & next 04 yrs warranty for replacement Compressors if went defective.It is a part of terms & condition agreed by supplier M/S Asha & Co.& also in Guarantee Certificate issued by M/S Asha & co
On 12.4.2013, One No.Split type AC Unit installed in VIP Suit No.2 went defective on account of its compressor earthed.Complaint lodged to yours Noida Consumer Service Center who in turn forwarded to Allahabad Service Center. Service Engineer appeared after 5 days, took a copy of BILL and went to site taking S No. of compressor, ours mobile nos. & left saying he will appear along with Compressor in few days. On 22.4.2013, he informed telephonic ally that Rs 3200/- required to replace the compressor which is not covered under Terms & conditions signed by Supplier.
Rly is ready to provide Refrigerant & other available facility required for repair of above said defective AC Unit.
But since then no body turned up to attend . Mr Mishra of M/S Asha Co.is in daily contact with under signed but no positive result yielded.
You are, therefore, kindly requested to look into the matter at the earliest possible please or administrative action may likely to initiate against Supplier which may adversely affect popularity SAMSUNG in entire Rly. Rly is a big consumer of yours SAMSUNG Brand please.
With regards.
Truly Yours
Promod Mishra
SSE/AC/NCR/ALD,
Mob [protected]
Hi
This is saravanan.K, My complain No:[protected]
Unit sent my home today on 17/05/2013. Please make it arrangement for fixing the unit tomorrow on 18/05/2013, without fail. (because this issue going more then 36 day) . And Please follow my status check the your vendor veera service center.
Service engineer told me blocked some rope capillary way. Now i had removed. Why this did not do right service for repaired previous service... why I had paid unnecessary payment for unnecessary payment collect for service engineer (Mr. stalin raj.) and unnecessary replacement the some part also. So I pay only service cost only please make arrangement for regarding this mail
Bill No. 2885. Collect the cash from me 3088 rupees.
I need positive result... [protected] / [protected]
Regards
Saravanan.K
This is saravanan.K, My complain No:[protected]
Unit sent my home today on 17/05/2013. Please make it arrangement for fixing the unit tomorrow on 18/05/2013, without fail. (because this issue going more then 36 day) . And Please follow my status check the your vendor veera service center.
Service engineer told me blocked some rope capillary way. Now i had removed. Why this did not do right service for repaired previous service... why I had paid unnecessary payment for unnecessary payment collect for service engineer (Mr. stalin raj.) and unnecessary replacement the some part also. So I pay only service cost only please make arrangement for regarding this mail
Bill No. 2885. Collect the cash from me 3088 rupees.
I need positive result... [protected] / [protected]
Regards
Saravanan.K
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18883
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information