Samsung India Complaints & Reviews

The Dealer network is not upto mark in terms of customer service and etiquette and treats their customers as if they are doing them a favour by selling them the goods.

Recently I bought a 46 “ LCD TV LA46A550 and I was told by dealer that along with that model I will get 5 months subscription of AIRTEL TV. He did not give the same at the time of delivering the television. When I called his person, he told me to come and collect it from his place on a working day if I want it else take a walk. I asked him to deliver the same to my place which he refused and told me to take it or leave it in a very discourteous matter. He behaved like as if I was asking for a favour from him and was a cheap customer. When requested that it would be difficult for me to collect the same from him on a working day, the reply I got was, "I also work hence have no time for you. Come and collect else forget it and phone was disconnected"(earlier the promise was that it is not in stock and we shall deliver at your premise asap). Name of the dealer - "Cool Solutions, 3 Shivam apartments, Walkeshwar Mumbai India -400006” and name of the personnel Raju.

There are three things I am complaining against.

1. The offer should be made good at the time of purchase
2. The offer should be delivered to customer premise if you did not make the offer good at the time of purchase.
3. Courtesy to customer is of paramount importance and no one should get away scot free if he behaves rudely with customer.


Till the time my complaint is taken care of I resolve not to buy or recommend any Samsung Product at all.

sir i have lost my samsung e 250 mobile on 17/12/2008 with my sim card.now i have take duplicate sim whichs no is [protected] my phones imie no was [protected] pls help me sir .my last used no was [protected] in that mobile.

Dear Sir,

I AM HAVING A SAMSUNG WINDOW AC WHOSE MODEL NO. IS AWT18 SB AND ITS SERIAL NO. IS M000. I GOT THIS A.C FROM A COMPANY AS GIFT. SO I DONT HAVE PURCHASE INVOICE OF IT. BUT I HAVE A WARRANTY CARD WHICH IS SIGNED AND STAMPED BY SAMSUNG DEALER.

NOW I AM HAVING A COMPLAIN IN THIS A.C I CALLED THERELOCAL SERVICE PERSON FROM THERE SERVICE CENTRE ( NEW WEATHER CONTROL REFRIGERATION), HE CHECKED THE A.C AND CAME TO KNOW THAT COMPRESSOR IS NOT WORKING. AS STATED IN THERE WARRANTY CARD THE WARRANTY OF COMPRESSOR IS FOR 60 MONTHS. SO MY COMPRESSOR IS STILL IN WARRANY. BUT THERE SERVICE CENTRE IS NOT REPLACING THE SAME BEACUSE OF CASH MEMO WHICH I AM NOT HAVING.



ATLEAST COMPANY SHOULD CONSIDER THIS PROBLEM OF MINE. AS I AM NOW NOT DEALING IN THAT COMPANY WHICH GAVE ME THIS AC, SO HOW I CAN PROVIDE THEM THE BILL. THERE SERVICE CENTRE IS NOT READY TO COOPERATE WITH ME. THEY PEOPLE HAVE ALL THE RECORDS THAT BY WHICH CASH MEMO NO. THEY HAVE SOLD THE AC AND TO WHICH DEALER. ATLEAST COOPERATE WITH US AS. WE CONSUMER EXPECT THIS MUCH HELP FROM SUCH A BIG REPUTATED COMPANY. THERE SERVICE CENTRE IS JUST NOT LISTNING TO ME. PLEASE SIR DO SOMETHING. WE ARE HAVING A WARRANTY CARD AND IF THE COMPLAIN CANNOT BE SOLVED BY THE WARRANTY CARD THEN THERE IS NO REASON OF ISSUING IT.

LOOKING FORWARD FOR SOME POSITIVE RESPONSE FROM YOU



THANING YOU,



Rajeev Kejriwal
c/o KEJRIWAL SONS
SHOP NO.14-15, IMLAK COLONY
NADESAR, VARANASI
MOB : [protected]

my wife had given her samsung mobile (don't rember the model no.) for the above mentioned repair at the samsung service centre, sodawala lane, near muncipal school, borivali (west), mumbai-400092 on 19/12/08. she was given a repair cost of Rs. 322/- on job order only for speaker phone by the person sitting on the desk. he asked my wife whether the phone is in warranty or not for which she replied no. then she asked him what will be the cost for the key pad repair & to change the glass. on this he replied that it will be Rs. 450/- approximate for which my wife agreed. the person attending the complaint said that he has not mentioned the repairs for glass & key pad on job order as it was already made but assured that it will be done in 1/2 hour's time. my wife said that she will collect the phone on 20/12/08 evening.on 20/12/08 evening i went with my wife to collect the phone at the service centre where the person who took or complaint was not present, so we went to the other person. he said that the phone is not repaired & will take 1 hour more to repair. when i asked him about the glass & keypad, the person was very rude replying that only the speaker is mentioned on job card, so only speaker will be changed. when my wife narrated the incident between her & their colleague the previous day, he very rudly replied to her forgetting that she being a lady customer that the person she had talked to is not there today & come and speak to him on monday if the other person had promised her. when i asked him to behave properly as he was talking to a lady, he said he knows how he is talking. the way he was speaking can be asked to the number of customers present in the shop at that point. (their contact details can be obtained from the register in the shop).i said to that person to call up his colleage and asked him, for which he refused saying he don't have his number. even the receptionist was not ready to give the other person number. then i said i don't want my mobile to be repaired at their shop & asked for a complaint or customer feed back form, for which i was told that there is no such form available with them, & if at all any complaints are to be written, it will be written in the visitor's entry book itself. they even refused (the rude person slightly bald and the fat marathi receptionist) to give their names. what a shame that a company like samsung is hiring such a cheap & low quality staff who do not know how to respect their customers. please ask samsung to recruit staff as per their brand names and not people from roadside. the photocopy of the job card is with me and i will provide it to prove that how people in this service centre work. the duplicate copy of job order was given back to me along with my phone with nothing written on it whether the phone is handed over to me. i can still claim for my handset with this duplicate/carbon copy of job card. SAMSUNG PLEASE WAKE UP & DO SOMETHING. JUST BY ENDORSING PERSONALITIES LIKE AMIR KHAN WON'T HELP YOU GROW YOUR BUSINESS, BUT THE CUSTOMER SATISFACTION WILL DEFINATELY HELP.

Dear,

My name is Sandip mhatre I purchased a Samsung J210 mobile phone in kalyan but after one month of purchasing my mobile LCD was crack. I can’t see the display of my mobile, I give three complaints in Samsung service centre but they not give any reply me. I pay any cost of LCD. Samsung launch a product but not launch a spear part that product. Now I really think why I purchased a Samsung mobile phone because the spear parts are not available. Pleas give me any reply about my mobile phone. What I do?




Yours
SANDIP MHATRE

i have purchased 943NWX 19" in may 24, 2008 from Imaging computers sco 100-101, sector-34A, chandigarh.when i started working on this TFT i found that TFT's front buttons were not working then i complaint to the dealer.i also complaint to samsung tollfree no.[protected].i have a complaint no.dealer repaced the TFT.but after a week i found that TFT is not picking High resoulation (1440X900) and i saw blur type fonts it was not able to seen properly.then i complaint to Authorised service centre sec.41D, chandigarh.than one service engg. came to my house and checked the TFT and he also re-installed the drivers from the software CD.but problem is same.then i submit the TFT in samsung service centre, sec.41D, chandigarh on 17 th Sep.2008.i contacted many times Mr Deepak (IT head).he told me that i will be gatting the cheque in a day or two many times but to no avail.I also contacted the branch manager Mr.abhiney.but he is not solve my problem.

COMPLAINT REGISTRATION NO. - [protected]. I HAVE REGISTERED COMPLAINT FOR NOT FUNCTIONING OF MY PRINTER - CLP-315. THE NEW PRINTER IS NOT FUNCTIONING AND ALL MY WORK IS PENDING. DESPITE OF MY REPEATED COMPLAINT TO CUTOMER CARE OF SAMSUNG AGAINST WARRANTY, NO RESPOND. IT IS QUIT HUMILIATING. PLEASE DO THE NEEDFUL UNLESS NO ONE WILL PURCHASE PRODUCTS FROM YOUR ESTEEMED COMPANY IF AFTER SALE RESPONSE IS LIKE THIS.
SURAJ SARANGI - MOB:[protected]

Hi
I am Sireesha. I have idea prepaid account. on 17/12/2008 I recharged with 50 rs. After recharge blance was added sucessfully. But on 18/12/2008 morning 30 rs balance was deducting from my cell. how it can be. I have't used my cell but balance was deducted. I called to customer care, its saying that my last recharge was on 11/12/2008 with 0 rs. how it can be.

Expecting a positive responce from u.

Regards
sireesha
my no. : [protected]

I have bought a Samsung Mobile on 09.07.2008 with Model Number C-160 and Invoice No. 0103993 from the dealer GoMobile, 98, Modi Tower, Nehru Place, New Delhi-110019. I got this Mobile from a company as gift. So, I have purchase invoice and I have a Scratch Card/Coupon which is signed and stamped by your dealer.

Looking forward for positive response at the earliest.

Thanks with regards,

Ram Naresh
S-184/22, New Sanjay Camp-II,
Okhla Phase-I, (Near B-52 & 53),
New Delhi - 110 020
Tel.:[protected], [protected]

Dear Sir/Madam,
Kindly please tell me which type of application(software) files are supported in SGH J150 phone. while installing JAR JAD file i cannot install it. Please help me

Date-17.12.08

Sir,
I have purchased a Samsung mobile baring Model no. SGH-J 600 (IMEI No. 358560/01/[protected] on 10.04.08 from Ganesh Watch Company, Cooch Behar, West Bengal(Contact No. of Shop-[protected]).Since last 4(four)months it has been noticed that the said mobile becomes suddenly hang .During that hang period network signal displays in the mobile as it is but both incoming and outgoing calls become stoped .It is also noticed that during this said period other functions of the mobile such as camera, MP3 functions normally. It has also been checked with other SIM Cards that the above problem is being occurred due to the handset and not due to the network services. Further it has been observed that during the hang period, if the mobile is switched off and again restated with power switch, it became performs normally. The above problems occurred 5 to 6 times during the last 4 months. In this context I have also contacted with the local Samsung service centre Cooch Behar where this has been kept for 4 to 5 days and returned back the same with verbal comments that there is no problem in the set, but this problem might be occur. I am not at all satisfied with the services along with mode of repairing of the said local Samsung service centre. My warranty period will expire on 09.04.09.
In view of above, I fervently pray to you to please look into the matter so that the said mobile set may be replaced at an early date.
An early action in this regard is highly solicited otherwise I shall be compelled to bring this case before the consumer forum.

Your faithfully,
Soma Roy Moulick
C/o Plaban Roy Moulick
"Dipalika"
51, Dinhata Road (bye lane)
Newtown
P.O.& Dist.- Cooch Behar
Pin-736101, West Bengal
M-[protected], [protected]

i m a customer from mangalore, karnataka.my mobile phone samsung sgh-j210 which was bought on 25th may, 2008 suddenly was heating up and wasnt gettin charged few days back...when i gave 2 the nearest authorised samsung service centre they are simply delaying the repair...its been around 20 days since i have given 4 repair n stil they havent repaired it... so please help me because its causin a lot of inconvenience and they are not ready 2 give a spare handset 4 temporary purpose...

I have purchased a 345L Samsung Refrigerator on 7th December, 2008 from Samsung Digital Banjara Hills, Hyderabad.

The product was delivered with a damaged ice cube holder and was even acknowledged by deliver boy immediately.

Inspite of repeated requests, Neither the showroom nor the service center or the management of Samsung are responding to our call.

This is ridiculous service and the least expected from the like of Samsung.

Dear Sir,
I had purchased a Samsung CS21A530 TV in September 2008. From the very begining there were colour patches comming on the screen, which appear when the tv is run for a few hours. The engineer from Samsung had visited and taken the tv back to their works for repairing twice but to no solution. Then vervally they agreed to provide a replacement but till date neithor they have provided the replacement nor they respond to the numerous mails which I have sent to them. I sincerely feel that it is a design defect and hence they are not responding to it.
Need your openion in this matter.

I am Nuclear Scientist working in Nuclear power Corporation of India Ltd., Kaiga Nuclear Power Project, Karwar- Karnataka. Samsung products were my first choice because of high quality, competitive rates and excellent after sales services by Samsung company. Karwar being the nearest city from our residential Kaiga Township, on the auspicious festival season. I purchased Samsung 32 inch LCD TV Model No: LA32A450 serial No: 10453PBQ 8004470 series 4 on 1/10/08 by immediate payment to M/S Shreejitronics, Civil Court road, Karwar, Karnataka-581301, Ph:[protected] and 226038. (Invoice No: SEZ-53, dated 1/10/2008)

Before this purchase, I specifically and repeatedly asked M/S Shreejitronics proprietor about the Samsung discounted special price (festive offer) in view of the ongoing festival season. He assured that present MRP of this model TV is Rs 49, 000/- and after heavy festival discount selling price is Rs 44, 399/- only. He also claimed that no other dealer can offer less than this lowest price in whole Karnataka. He even gone further claiming that if any dealer giving less than this price (Rs. 44399/-) he will immediately return double the difference amount. M/S Shreejitronics neither displayed the MRP on the Samsung products nor displayed the amount of festival discount on Samsung products in his showroom







On his tall assurances and keeping in view the very high reputation of Samsung products enjoying worldwide, undersigned purchased the above LCD TV at price Rs. 44399/- by paying immediately. One of my colleague and friend from this residential township also purchased the same model TV from another city in Karnataka at a price of Rs 37, 000/- only. Also, on personal enquiry with different Samsung dealers in Karnataka it came to my notice that the festival offer of this model TV is around Rs 37, 000/- only everywhere and maximum retail price (MRP) of this model TV is Rs.44, 000/-. I brought into notice the above facts to M/S Shreejitronics and requested for immediate refund of extra money charged, but till date no response received. I am heavily cheated by Shreejitronics, Karwar-Karnataka and instead of passing festival offer benefits to customer the dealer himself enjoyed heavy profit on the customer hard earned money.

Sir I had also brought the above facts immediately in the knowledge of Shri Mahesh, Samsung Area Sales Manager, Mangalore on 7/10/08 and as per his requirements collected enough evidences e.g. quotations for this model TV from Samsung Plaza, Bangalore and E-Zone, Bangalore were obtained to substantiate my claim that dealer has charged abnormally high rate. These evidences (dealer quotations) were sent to Shri Mahesh on 18/10/08 for action against this dealer. Shri Mahesh was only giving tall assurances for the last one month and no action is taken by him till date in this regard. After getting desperate undersigned informed the complete matter on 7/11/08 to Shri M.K.Venkatesh, Commercial Chief, Chennai but till date no response is received.

Sir, I request you to help me in this regard for refund of my hard earned money charged extra by M/S Shreejitronics, Karwar. Also suitable action against this dishonest dealer may be taken for cheating their customer on auspicious deepavali occasion. M/S Shreejitronics is misguiding his customers by giving false and distorted informations about the Samsung products for his sole personal benefits only and spoiling the Samsung high reputation prevailing in market.

Hoping prompt justice and restoring my confidence back in Samsung India.

we bought a fridge last year on 08/12/2007 and is under warranty period model no:rt23rgms1 of samsung but since november 2008 it is not working and we had complaint to the dealer as well as to the customer care centre, but no reply has been got from the same. so i request you to help me or suggest me in solving the problem, i will be thankful to you.
waiting for your reply.

Thanking you

your faithfully

Veena V Dandekar

It was a very painful day for me to lodge a complain to repair my Flat TV with the Samsung Customer Care Bangalore, I had never before such kind of Horrible experience, The staff is so cunning that whenever you call them they will bluff some thing, i had made at least 10-15 call in two days to just check them whether they are interested in the resolution of the problem or not but all the time they say some body will come but no body turns up, when i told them that i will be escalating this to the HO they said go ahead and do that, it was really very painful .

Dear sir,

My sister is using samsung product from last 5year. this mobile purcaged last 9month back. this mobile purchged in m/s Relince Digital Bangalore. last 15 days back given to samsung service center in Jayanagar Bangalore. till date they are not repaired neither replaced.

kindly do something.

VINAYAK BADAMI.

CUSTOMER NAME: IMPA KJ
CONTACT NO.91-[protected]

what is reset password in my pone.i want to reset settings in my phone..bt password is not accepted.

pls give me d pasword of reset settings as soon... its urgent

What Samsung is doing with my below complaint is false clearance and no reply.

To
The CMD/Chairman/President/Head of Samsung India/Head of Samsung HQ
7th & 8th floor, ISCI tower, 61 Nehru Place, New Delhi

Sub:- Faulty refrigerator and worst services by M/s Samsung.

With due respect I submit that I have purchased a refrigerator of your company i..e. Samsung India Ltd. I have purchased the same from M/s Maheshwari Sales, Near Jyoti Cinema, Jabalpur MP vide Cash memo no. 5840 dated 25-04-08 and my model no. is 18 XHDR with Sr. No. 037942AQ401116J for Rs. 7450/-. Since then I am lodging complaint with your company at each and very level regarding water pouring in like rain from all sides of chill try which force me to keep all things covered. When no body visited despite complaints with the vender M/s Mahashwari (who helped much in calling your service center in front of me many time), I called your service center incharge Mr. Soni at [protected] who gave complaint number 5493. On 12-07-08 I lodged complaint at toll free number [protected] and got BP no. as [protected]. After 5-6 calls on same number on 26-07-08 a person visited and checked the refrigerator but left without doing anything saying he will come back after two days. When he did not come up to 6-08-08 I again called service center. Then after visit by two other so called your service engineers finally 4th person brought a new tray with a sheet of foam attached at the surface of tray with a solution. When I told that this is unhygienic and looks dirty the service person said this is temporary arrangement and after 1 week he will give us modified tray. This solved the problem up to 50%. I was surprised when after two weeks I was told that they have only this solution as modified tray is not in stock. Then after heated exchange of talks at call center I got 2-3 calls from Noida phone numbers [protected] and they admitted the problem and again sent some new person who again wanted 4-5 days to solve the same. This was repeated twice till I got the number of MP incharge Mr. Vineet having phone [protected]. Then the deputed Mr. Ritesh [protected] who give complaint number as HA2400 and visited twice with same results as above. After 2-3 calls to Mr. Vineet in Oct-08 he asked for some time and deputed Mr. Viplav [protected] who first keep on saying that he will replace the tray. After 5-6 calls he sent the person with same tray as existing one. Then he said he will do it by 7th Nov. Again he begged the limit up to 18th Nov. But on 20th to my surprise he told that refrigerator is Ok and there will be no problem when I will run in summers again. But I am not ready to wait till that at any cost as already in this summer I have lost piece of mind in keeping care of covering all liquid or solid food and still many time a lot of eatables were waste due to this raining of water in refrigerator. All these time Mr. Vineet responded promptly but could not arrange a tray which is modified one.
I want to summarize it as:-
1. Despite a number of calls nobody is taking complaint seriously. I have called call center toll free number 12-15 time and each time they have status of complaint as closed.
2. If your company donot have modified tray in stock as told by your staff then you are not a international level company.
All this shows:-
1. Either your service staff is incompetent or knows that refrigerator is having some manufacturing problem which they can’t solve.
2. All the time there is false clearance of complaint and nobody is looking into this. My complaint is pending in your central system for more than 5 months.

I have purchased this refrigerator (due to my transfer from Sirsa-HR to Jabalpur) from above vender along with LG LCD TV and LG microwave oven vide CM-5838 of same date as above. The vender told that it is the only refrigerator in single door with plane back. I already have LG double door at my home in SIRSA HARYANA. With due regard to LG products I would like to say some thing as under:-
1. I have got a chance to compare the two of India’s best and have no doubt which is the best as there is not even a single complaint in LG product. In a single day they replaced the cover of LCD remote damaged by my child. LG have each and every e-mail address and phone number of their officer/office on website but for yours there is no such detail even for a single officer or office. Only one thing you have done is a toll free number with a call center and your duty to give service is over.
2. I want to give myself a chance to rectify my mistake of purchasing this refrigerator by giving this back to your company for which I will accept any penalty by your company.
3. If you have any product better to offer me than this refrigerator, I am ready to pay difference of charges for the same which I have already offered to you staff again and again.

So if it not possible for your company to any of 2 or 3 as above please take this refrigerator from my home for which I will not claim any thing. But if you did nothing with in 7 days from now then I will certainly move to court for getting my rights and suitable claim for harassment done to me by your company.

With regards

Yours truly,

RAJESH KUMAR
SDE, BSNL
4/33, TTC COLONY
RIDGE ROAD
JABALPUR-MP-482001
PH-[protected]
Mobile-[protected]
E-mail:[protected]@hotmail.com