Sir,
I have in my possession at my residence, 3 Samsung 1.5 ton Window Air conditioners. I called Samsung Customer Care Service on August 25th requesting for my 2 Air Conditioners to be serviced (Water washed). Your Department arranged for an engineer by the name of Ramesh from Vijay Ganesh Engineering, No. 2/14, 6th Street, Jai Nagar , Arumbakkam, Chennai - 106.He took care of the water washing of two of the Air Conditioners, one of which had to be installed in the window, which he said, he could not do, but somebody else in the Agency would attend to it I paid for two of the AC service and have receipts for the same. I waited for some days and I contacted Samsung Service Center again, after which they sent a man from Alfa Refrigeration Co., Plot No. 13/11, Brindavan Nagar, 5th Cross street, Valasarawakkam, Chennai - 87. The name of the engineer was Prakash and his mobile number is [protected]. This was taken care of and payment was made on September 1st, 2009. Upon testing the AC, the engineer informed us that the AC was not serviced properly and water had gone into the motor, hence a loud noise was coming from the AC. he informed us that Ramesh, Engineer of Vijay Ganesh Engineering, had not serviced the Air Conditioner properly and the water was in the motor, hence this problem.
I have called Samsung many times regarding this problem since it is your people who have destroyed my Air Conditioner, you have got to rectify it at your expense. There is total irresponsibility on the part of your service people in Chennai. I request that you kindly sort the situation out so that our confidence in the Samsung Company will not be destroyed. I will appreciate immediate action from you regarding this matter.
Sincerely
Pamela Thompson
No. 30, V.G. N. Avenue,
Seneerkuppam,
Poonamallee,
Chennai – 600 056
Aug 14, 2020
Complaint marked as Resolved 
Samsung / Refrigerator — WARRANTY REPLACEMENT
Dear Sir/Madam,I have purchased a SAMSUNG refrigerator model no-RA23WVPS1/XTL on 16th JAN09 from M/s Baid Electrolight Pvt Ltd ( Samsung Plaza ) , New Alipore, Kolkata-53, vide invoice no - 985 , dt: 16/01/09.
Since purchase of this fridge we are facing regular problem post defrost and lodged complaint ( no- [protected] ,dt :06/02/09 ), again & again on 22/6 , 30/6 , 09/7/ , 17/7 ,22/7 & latest by 27/08 . Even by repeated visit of the service mechanic the fault could not be rectified.
Despite repeated request Samsung is not replacing the faulty refrigerator but everytime sending a service man and outcome is NIL .
We earnestly request SAMSUNG to arrange to replace the refrigerator on immediate basis as still it is under warranty and no rectification has happened even after 8 months of purchase of the fridge.
Best regards,
Debkumar Datta