Air India Complaints & Reviews

Dear sir/madam
i made a booking in air india online for a single journey from dubai to chennai on 21st feb 2011(journey date on 26th march 2011).I wanted to amend my travel date online but i couldnt.Air India asked me to do the amendments online by sending an email to www.ecommerce.in.no reply for my email till date.but i amended it and rescheduled it to 6th april 2011 in Chennai-Egmore office and later the booking was cancelled in egmore-chennai air india office.the reservation agent said he has cancelled only the booking and i can reschedule the ticket on a future date.but my journey is cancelled and i dont want to book it anymore.so i requested them to refund the ticket money to my credit card from which i booked the ticket.Air india said i have to send a request to www.ecommerce.in by email.but no reply from them till date.i have sent so many mails to [protected]@airindia.in as per Chennai egmore branch advice and till date no replies.I did ask the person on the phone if I can come to the chennai office and cancel the ticket and process the refund.The lady named Ms.Preethi said no need and she asked me to send the request by email to her email id and www.ecommerce.in.Till date no replies.So i went to Air India office-egmore,chennai to check on this.none of the officers know what to do.i would have met atleast 5 officers including the senior duty officer who cannot give the right information after spending 2hours with them.This is the quality of service in Air india.no body is bothered about the customer complaints and how can expect the citizens to use their carriers instead of private aircrafts where they have 24 hours customer support.Even with railways department,I have done so many bookings and cancellations online,but never faced any difficulties and their online booking is wonderful.The worst online service i have ever seen is air India and Air india staffs chennai-Egmore).Because staffs are not bothered about increasing the revenue for the government,not bothered about retaining the existing customers but they are proud to say that they are government servants.Shame on them.It happens only in India.
I am posting this complaint here because i am tired of fighting for my refund with Air India which is very lethargic in service.The most funny thing is they have displayed a wrong telephone number in the Air India website.And if you call the correct number also nobody will pick up the phone.This is more than enough to learn how air India serves the privileged citizens.Well I have furnished my ticket details here.Let me see what happens.

NAME:RAMPRASAD PERIASAMY
DEPARTURE AIRPORT:DXB-DUBAI(U.A.E)
ARRIVAL AIRPORT:MAA-CHENNAI
E-TICKET NUMBER:[protected]ORIGINAL BOOKING)
E-TICKET NUMBER:[protected]AMENDED BOOKING)

RLOC AI-HH466

MY BOOKING WAS CANCELLED AT 12.45 PM ON 05/04/2011 AT AIR INDIA OFFICE EGMORE,CHENNAI(STN CODE-8075).
BUT MY MONEY WAS NOT REFUNDED TO MY CREDIT CARD YET.SO PLEASE LOOK IN TO THIS ISSUE AND HELP TO TO SORT OUT THIS.

My Complaints
My money not refunded even after 1month from cancellation
Air India Chennai-Egmore office staffs are not aware of the procedures
No uniform system
Air India website is not dynamic
No proper head in Egmore-chennai office to guide the officers when conflict arises

I highly regret to inform you I have not received any information in regarding to the below matter till today since 11/06/2011 from your end and the amount have not been credited to my account till today. Your customer care numbers are also no giving any response they ask to to contact the on[protected]the number is dead for last 8-9 days) and other number[protected]in this number no one is picking the line it is continuesly ringing)

If you do not have any time to solve the problem then you have to close the organisation immediately.

Please resolve the matter at the earliest and refund the amount which was wrongly deducted by you while booking the ticket along with the Interest of 24%

Raj Kumar Lakhotia
[protected]@yahoo.com

Sat, 11/6/11, Dilip Jain <[protected]@yahoo.com> wrote:

From: Dilip Jain <[protected]@yahoo.com>
Subject: Non Receipt of Fund
To: [protected]@airindia.in
Cc: "Dilip kochar" <[protected]@yahoo.com>
Date: Saturday, 11 June, 2011, 4:33 PM

On 07.06.2011 I was trying to book ticket for Flight No.AI773 Kolkata - Mumbai for 08.06.2011 in the Name of Raj Kumar Lakhotia by Online and unfortunatly the Rs.8618/- was deducted from my account vide REFERNCE NO. BIL/[protected]/INDIADEAS.COM LTD/AIR shown in my Bank transaction but ticket was not issued.

Regarding the same I have talked to your Call Center and they have confirm that PNR was not generated and I have not received any confirmation mail or SMS for the same so the payment will be credited in my account with in 48 hours and if you want to book the ticket you can book the ticket after 3 hours due to technical problem on the website.

I again booked the ticket in the same name & same flight and PNR was generated by the system and the Rs.8618/- was deducted from my account vide REFERNCE NO. BIL/[protected]/INDIADEAS.COM LTD/AIR shown in my Bank transcation and passanger had been traveled.

More then 4 days have passed till dated the amount is not credited. Now i request you to please refund amount for which the PNR was not generated.

Raj Kumar Lakhotia

I have cancelled two tickets on 27-APR-2011, which was booked for travelling from singapore to india(delhi) and india (delhi)to singapore

PNR Number: Booking reference no (PNR): J53XH
Ticket Number:098-[protected]
Name: Avnish Yadav

Till now i have not got my money, even though i have chased and called each and every days, every time i got ansswers that this will refund in 15 days or please contact [protected]@airindia.in, no customer support no ansswers nothing is happening. Please help me in this asap.

Dear Sir/Madam,

I booked flight ticket from Delhi to Imphal in the month of April 2011 for Delhi (DEL) to Imphal (IMF) for Air India flight AI889 scheduled for depurture on 02 May 2011. But the flight was cancelled by the airlines due to their strike. Upon enquiry on 5/5/11 to their toll free number, I was informed that I would get the refund in two weeks. I also wrote an email to ecomerse as instructed. After 3 weeks, I was informed that it will take a month. Today after 43 days, enquired again. I was given the contact numbers[protected],5. both of which are not working not working. My email had not been replied nor acknowleged so far.

Is this the normal way of functioning? How do I know the money will be refunded? Will the Airlines pay me interest charges? Can you suggest the next step for me?

Sincerely,
Roshyama

Have not received any resolution for below compliant.
sonia.sh on Aug 26, 2010


Refund & Strict action
June 27 : The problem started the day there was some online issue with Air india express website when we were trying to reschedule the booking( of my brother – Amit Sharma ) because of personal emergency but were unable to do so due to website issue. Booking details given below
Name - Amit Sharma
PNR - ix07752584
Sector - del – Mumbai
Travel date & Time – June 28th, 2010 & 9.30 am
A day before I tried for hours all the customer service numbers of air india & Air india express. To my surprise that Air india staff does not have any knowledge of how air india express work. All of them keep giving me phone numbers only of one or the other office. Infact I have spoken to duty mangers of air india & Air india express but both of them denied helping. The situation was very harassing. Finally, I marked an email to customer care for immediate help.
July 21 : After many exchange of emails & calls customer service figured out that the mistake was from there side & they will reschedule as per details sent by me.
August 5 : I went to the Air India office for rescheduling. They refused to reschedule

Mumbai - Delhi 29th or 30 Oct reason - stating sector can not be changed of rescheduling.
Del Mumbai 8th Nov Reason - refused stating validity is till 30th Oct.

Ticket is waste for me in case not rescheduled on above mentioned dates.

Solution we are looking for

1.Refund of entire money or reschuling of ticket as per below details without any extra charge.
Mumbai - Delhi 29th or 30 Oct or
Del Mumbai 8th Nov

2.Airlines should pay penalty ( Rs 5000 )for harassing & not helping us on time.

I have all communication from airlines in written to show as facts if required.

Looking forward for solution of this.

Sonia
sonia1.[protected]@gmail.com

Sir,
I had booked AI flight no. 9808 from jabalpur to delhi through cleartrip.com. As my final destination was chandigarh, acd the above flight was scheduled to reach delhi at 14:55, i booked Go- Air flight no G8-144 scheduled to depart at 17:40 hrs(Trip ID [protected]). My flight to delhi was delayed by 3 hrs and reached delhi at 18:45 hrs and I could not catch the next flight so I got it cancelled.I went to New delhi through metro(Rs. 80/), then ISBT and took volvo bus (fare Rs 475)for chandigarh. As per cleartrip terms and conditions, Rs. 1050 have been deducted from my refund amount. I request you to ask Air India to pay me this amount(Rs. 80+475+1050=Rs.1605/) as i was harrassed by the delay in flight. Also, upto 15:00 hr, the AI call center was giving the status of the flight as "on time" while jabalpur airport no. of Air India were no reply. When i insisted on lodging a complaint, the staff at jabalpur airport refused to take any complaint and asked me to lodge it online.

I have requested Air India compensate me suitably for the inconvenience caused to me through online complaint on airindia.in and the reference number given to me is [protected] .
Hoping for a prompt action pl.
Ratna Thakur
Chandigarh Ph[protected]

very bad experience..avoid this airline

sir,i had booked a ticket in indian airlines for srinagar delhi & delhi bagdogra 0f 30/04/2011& 31/04/2011.but at last moment i had to cancell the ticket due to strike & i booked ticket in kingfissher & jet airways.i was informed by delhi toll free no. that ltc-80 rate for srinagar was Rs 6408/-on 30/04/2011.& delhi bagdogra was Rs 10360/-.but when i return back to srinagar on 02/06/2011,i asked the city office to give me the rate of ltc 80 for the jeorney then now they have given the rate is 6508/- for srinagar delhi & for delhi bagdogra is Rs 7580/-.
kidly give me correct rate of the route.also intimate me the ltc 80 rate of bagdogra delhi & delhi sringar.so that i can summit the claim.i do not know why indian airlines is not putting the latest rate on the site to avoid such problem.thanking u in anticipation.
from ---prabhat chandra jha.
commandant C.R.P.F.

Booked two tickets HYDERABAD to Abu Dhabi sector for travel on 2nd may, 2011. Due to AI strike, cancelled the flights. No refunds given eventhough promissed by them.
Total claim: 21,516 the actual cost of ticket plus the rerouting charges
NARRA VENKATA RAMANA
Ticket no:[protected]
Booking reference no (PNR): HGE39
Web Reference: AIBE535346
Issuing Airline: Air India Ltd.
Issued date: Sun, 24 Apr 2011

AI 51 / AI 945
BOOKED Mon, 2 May 2011, 21:15
Tue, 3 May 2011, 01:35
Hyderabad (HYD)
Abu Dhabi (AUH)

NAME OF PASSENGER : GAJULA LAKSHMI PUNNAMMA
Ticket no:[protected]

Booking reference no (PNR): J352Y
Web Reference: AIBE546681
Issuing Airline: Air India Ltd.
Issued date: Mon, 25 Apr 2011


AI 51 / AI 945
BOOKEDMon, 2 May 2011, 21:15
Tue, 3 May 2011, 01:35
Hyderabad (HYD)
Abu Dhabi (AUH)

hi,
they are changed my flight amd timing without any information first they given flight no.

ONWARD (New Delhi - Hyderabad) Total Journey Time : 2hr 00min

Air India
AI - 544 New Delhi Hyderabad Duration Airline PNR Confirmed
13:35 Tue 07 Jun 11
IGI Airport 3
15:35 Tue 07 Jun 11
Rajiv Gandhi Intl Airport 2 hrs 00 min HT6PG

then when i am reach the airport then they will give me ticket of flight

Your reservation

*
Web reference
AIBE797232
*
Booking reference
HT6PG
*
Name
"Trip to Hyderabad, India in June"
*
Creation date
Wed, 25 May 2011
*
Status
Booked

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Trip

*
AI 839
Tue, 7 Jun 2011
16:50
19:00
Delhi
Hyderabad
view
and not giving proper answer please tell me what to do

I am very unsatisfy with the customer care.I had booked online four tickets from Amritsar to Sharjah on 20 may 2011 with the web refrence no.AIBE743324 in the name VARINDER PAL SINGH Ticket no.[protected] and ARCHNA SINGH,AMANDEEP,KARANPAL SINGH.The AMRITSAR TO SHARJAH flight cencelled by air india.This ticket has now been canceled through AIR INDIA office sector 34 CHANDIGARH on 30th of May.I would like the refund to be credited back to my credit card account.The eticket no.was VARINDERPAL SINGH[protected]
MRS ARCHNA SINGH[protected]
MS AMANDEEP [protected]
KARANPAL SINGH[protected]

VARINDER PAL SINGH
33 BANK COLONY
FEROZEPUR CITY
[protected]

Dear Sir

I am an NRI. My issue is about non-refund of cancelled IA Ticket. Please see e- mail sent to them. I am not getting response despite reminders. I AM UNABLE TO SEND THE ATTACHMENT SENT WITH E-MAIL BELOW, BECAUSE OF SIZE RESTRICTIONS. APPRECIATE IF REFUND IS MADE URGENTLY AS TICKET WAS CANCELLED MORE THAN 3 MONTHS BACK. THANKS AND REGARDS

From: kambhampati srimannarayana murthy <[protected]@yahoo.com>
To: "[protected]@airindia.in" <[protected]@airindia.in>
Sent: Friday, May 20, 2011 11:33 AM
Subject: Refund for Cancelled IA Ticket


Dear sir
I have cancelled the following IA ticket on 19th Feb'11 at Hyderabad airport. Copy of the IA ticket cancellation issued by IA is attached. i have purchased the ticket on line and so far , it is 3 months and i have not got the refund to my account.

Journey: Chennai- Kuwait
Journey date: 23rd February'11
Name of the passenger: KAMBHAMPATI /ANNAPURNA VENKATA MRS.
Ticket number:[protected]

Appreciate if you can respond back to my e-mail id the status and when the refund shall be made.

Best Regards

K.S.N.Murthy

I booked six tickets in AI-467 for June 16, 2011 (Delhi to Kochi) amounting to Rs. 41010, from online ticket booking system of Air India. However, during the booking my account with ICICI bank has been debited by Rs. 41035 (Rs 41010 for ticket and Rs. 25/- for service provider) but ticket could not be generated. Now i am continuously trying to follow up with Air India but no body is helping me out.

Kindly suggest me what to do. All the numbers provided by Air India in its web site are of no use.Either they are continuously busy or no giving proper response.

Vikas Agrawal

Subject – Non refund of cancelled ticket fare

Sir/Madam,


We had got our tickets booked through internet and our schedule departure was on 8th May, 2011. However, due to the strike of Air India Pilots, our flight got cancelled and we were informed by the Customer Care Executive (Enquiry No. 1407) that the total amount will be refunded by Air India within 15 days time. However, 25 days have passed, amount has not yet refunded. Details of tickets are as under : -

E-Ticket
MakeMyTrip Booking ID - NF[protected]
Booking Date - Fri, 15 Apr 2011



Itinerary and Reservation Details


Air India
AI-472 Departure
Udaipur (UDR)
Sun, 08 May 2011, 12:50 hrs Arrival
Delhi (DEL)
Sun, 08 May 2011, 15:15 hrs
1-Stop Flight
Duration: 2hr 25m
Refundable Fare
Cabin: Economy


Passenger Name Type Airline PNR
kamal nagia Adult Z543V
kirti arora Adult Z543V



We, therefore, request you to kindly take necessary action to refund the amount.

Kirti Arora
& Kamal Nagia

I had marked the below mail with scanned copy sealed by Air India Official to "[protected]@airindia.in" on 19-May-11 and i have not received a revert for the same.
============================================
D/A:

This mail is regarding the flight No: AI-657 ( Del - Calicut ) which was cancelled on 30-Apr-11

My Mother was scheduled to travel in the flight which got cancelled

Passenger Details:
Name : Kairali Karumat
PNR: Y4E7H

Ticket was issued by me with my Credit Card ending *********5294 ( Name of Card Holder Vineet Narayanan Karumat )

I would like the full refund of the same. I had visited your Mumbai Airport booking counter and the staff over there advised me to mark a mail and she has also mentioned full refund and signed the orginal ticket copy with and Air India Seal

Note: My Credit Card Bill is generated with this ticket cost and my Due Date is 26-May-2011 I need the refund before the same.


Scanned copy attached for reference.



Please do the needful at the earliest and confirm back to me.

I have bokked e-ticket in air india through ICICI bank online banking (bil/[protected]/Siva che/Airindia_mici1 on 27/04/2011) for travel from chennai to singapore on 08th may'2011 (ai358)and return on 23rd may'2011 (ai347) through their website (www.Airindia.In) on 27th apr'2011 and due to name mistake the ticket was cancelled on 30th apr'2011 by sending request mail to [protected]@airindia.In as well as via customer care representative ([protected]) and conformed the same with them later but conformation of cancellation via mail or any sort of message was not sent from the air india people.

However, till date the airline is not granted the refund. I have written so many mails to airline ([protected]@airindia.In and yatrik.[protected]@airindia.In), but neither they are replying to the mail nor responding if I speek to the customer care ([protected], [protected], [protected], [protected]).

The details of the journey is as follows:

name of the passenger : prabakaran lakshmanan
ticket no. 098-[protected]
pnr number : yjmwj
web ref.: Aibe557974
issuing airline : air india ltd
scheduled date of journey : 8th may 2011 and 23rd may 2011
airline number : ai358 and 347
from & to : chennai to singapore (viceversa)
amount of the ticket : rs. 17892
ticket cancelled on 30th apr'2011 online as well as by customer care due to the reason "unable to change the passanger name".

I have made booking from Bangalore to Kolkata for 2nd May but due to the Pilot strike the flight was cancelled.

I have waited for a long time to get the refund and also called customer care many times but i have not received it till today.

Also i am very much displeased with the customer care service.

Could you look into it to get full refund of the ticket. Tickets details are mentioned below:

Booking Reference: Z98CG8 and YYKX0

i have book a ticket from air india, ahmedabad to dubai with one stop at mumbai,,,,,,,,,, my emigration is in bombay,,,,,,,,,,, in the immigration cleareance is not done bue to ECNR stamp not in my passport, so i have to come back, at mumbai airport i conform with the office of air india about the refund of my airfair,,, they inform me k i have to contect my booking agency and told them to apply for the refund,, after some day they inform me that air india refuse to refund due to reason i traved ahmedabad to bombay by flight and that airfair charge is 11,000/- and my total airfair is 9800/- so how they refund my airfair,,,,
my main point is that airlines have to check all imigration process before issuing ticket,,, its duty of them,,,if they check my passport and inform me that my passport dont have ECNR STAMP so i cant travel even ahmedabad to mumbai,, but they cant check it properlyyyy,,,,,,,now they refuse to refund my airfair,,,,,,,
once they cancle my ticket then they issue new ticket,,
while issuing new ticket my connecting flight cancled
they managa to new flight for meee and issuing bording i have a scan copy of that bording,,,
immigration officer inform me that its duty of airindia to issuing bording pass they have to check passport and visa copy then why they issue a new boriding,,,
if airindia follow their duty proper then i cant suffer to come back bombay to ahmedabd
i am sending u my scan copy of ticket and issued bording pass

sir pls help ma and i wont my airfair back
kindly contect my by email or mobile
email add is :- [protected]@yahoo.com
mobile no :- +91 [protected]

I travelled from NeyYork (JFK) to Bangalore via New Delhi on 20th May 2011 with Air India flights details below:
New York to New Delhi - AI 102
New Delhi to Bangalore- AI 504
I had checked two pieces of baggages at JFK to received at Bangalore. I did not receive any of my checked in baggage at Bangalore and complained to Bangalore airport baggage care authorities. I was told that I would get my baagege in 1-2 days. But till now I have not received any information about where abouts of my luggage.

My contact details are below. Please let me know how and when can I get my luggage back.
Name - Gyan Ranjan
Mobile - [protected]
email - gyanranjan.[protected]@gmail.com

Dear Sir,

On the night of 12th May'2011, I happened to travel by Air India Flight AI 802 fromn Chennai to Delhi. On board, along with meals, I got a scratch card to win prozes. When I did scratch it, I was happy to know that I had won a watch worth Rs 4000 as the AVA Company claimed thew MRP around Rs 4000/-. However, they did not gave it absolutely free. I was charged a sum of Rs 599/- as handling charges. As they claimed the watch was of Rs 4000, I agreed to pay that money and got the watch from AVA shop located at Arrival Hall at Terminal 3 of IGI.

My happiness was short lived. I wore that watch only for a day and its sheen started eroding. On searching the net, I got to know that :
1. The watch was a counterfeit (the name itself contain an extra L which is next to impossible to judge for an unsuspecting eye.
2. The value of watch, s claimed by many people and with the quality it actually turned out, is not more than 200 Rs.

So, in nut shell, AVA and Air India CHEATED me by a MISLEADING MODUS OPERANDI OF SELLING COUNTERFEIT WATCH AT A SUM OF 599 AND PRETENDING TO GIVE IT AS A WINNING. Such MALPRACTICE must be stopped and the perpetrator of this FRAUD, should be punished.

Thanks
Gaurav Jain
[protected]