Samsung India Complaints & Reviews

I purchased this samsung split AC 1.5 ton (model no.- AS18UTAXTL) on 5 March 2009 from Vikky Electronics, Indore. My installation was done well by a man sent from the shop.
But i noticed a major problem of my AC making noise.The noise disturbs me a lot and doesnt let me sleep at night.I called up at the customer care many times and they sent me engineers to check my AC but the problem couldn't be sorted out. I still face the same problem, those engineers say that there is some problem with installation, but i have verified that the installation is perfectly fine.
Those samsung care engineers are not able to solve my problem, and they are running away from it also their service is poor, and below expectations!
I feel that my AC's internal plastic parts are making noise but still i don't have the surety about it.
I am not at all satisfied after having an AC in my room coz its noise doesn't let me sleep at night and moreover i am tired of making calls at the service center.They ask me details of my AC n blah blah every time and waste my time in it but still i am carrying on with the same problem.The one prime aim of these call centers is to maximize the call time and nothing else!
PLEASE GIVE ME SOME SOLUTION TO IT

Now a days it is found that Samsung Company in India Selling defective goods in the market. They are providing service just near to your place, but you have to run there, again a& again to repair it. Samsung provides atleast One year of warranty with the product, but running to service it, will consume half or some times full of the warranty period. After the warranty period over, they will not do anything, but the Service Center will show their helpless attitude and ask for money for the repair they have done.

Recently, the same thing happened to me. I had purchased a Samsung mobile of Model No. SCH W-339 called as Samsung DUO from TRUE VALUE SHOPPE of TATA INDICOM on 4th November 2008. Just few days after the purchase it started giving problem. I ran to Service Center & they repaired it.Few days after repair, again it started problem. And this problem is still continuing. Every month I have to run to the service center frequently for repairing. To add the set is only 5 months old now. I am pressing them to change the set, but they are avoiding to do so. During my visit to Service Center, many other person I met, who were having the same or similar problems and the Company did not give replacement of their set and now some of them repairing paying service Center Charges and some of them gave up the set, buying other brand. Now, those who gave up the set, coming to Service Center only to abuse them.

Meeting these people, I have now made up of my mind to sue the Samsung Mobile as well as Tata Indicom True Value shoppe, in the CONSUMER FORUM (Which is meant for protecting the consumer from exploitation or service default).

Under these circumstance, I call upon everybody, who are having faith on that comapny to restrain themselves from purchasing any product of Samsung India, may be mobile or any other appliance. They are not faithfull at all.They are only cheaters.They came to India only to extract money from simple consumers, who are influenced by Advertisement and other means, like me. This Company, Samsung attracts customers with some good features in their mobiles, like China Mobiles, but fails to keep its promise. So, my question is to all, what is the difference between the Samsung mobile and unknown China Mobile.The Only difference is Samsung is a known and well dressed (With Court & Tie) cheater and other unknown mobile company are just unknown to us and where about of the company we don't know.

I have purchased a Samsung brand new mobile phone SGH-i450 Ultra Music in the month of July 2008. The mobile suddenly after 6 months the phone has problem with Calls Incoming and Outgoing both side, every time I have to switch off and switch on for any calls.

I walked to Samsung Services Plaza, No 9, 27th main, 1st stage, BTM layout, Bangalore Service center and they updated the Mobile Phone Software and give back to me, but the problem was not rectified properly, so next day again I walk to them and then they suggested the phone motherboard need to changed and that will take minimum of 15 days time, on 21st March I called and they have mentioned that phone is ready, but when I checked the phone I found that the phone having the same problem nothing was resolved also when I tried to open the camera that also not open and gave me error message “General Syntax Error”.

Again on 22nd I walked to then and ask what they have done with the phone? The Service Center Manager Mr. Vinay Kumar told me on that day “sir, its commercial problem, please provide your Phone Purchase Bill we will replace it within 10 days and for verification you’ll received call from our Mumbai office.” I have submitted all required documents.

After 10 days when I called them they said the Area Sales Manager Mr. Praveen Kumar, please contact him on his Mobile +[protected] and he will update you the status of your phone, from that time to till now I tried to reach Mr. Praveen kumar and found he switch off his phone.

How strange one Area Sales Manager SWITCH OFF his phone? Every day I tried to reach him but till now his phone is switch off, meanwhile, everyday I called Mr. Vinay kumar and the response I get from him is “I don’t have any update on this”

Is this not strange? He is also designated as Manager and don’t have update. From now days he also stop talking my phone calls. It’s approximately 2 months and sees what I am suffering. I am really frustrated with the Service and the response from the Service center.

Please be advise what should I do to rectify this?

Respected sir,
Currently I have buy one new SAMSUNG -cdma Handset SCH-F309, From Khajanchi Supermarket Dadar, Mumbai on 9 April 2009.
Cell Phone SCH-F309 Is not Having Require Hindi massage writing Function (written Hinglish) Which is Shown on The mobile box cover, .and Now Dealer or Company Is not ready take back the Broken seal Piece as it dont have required Hindi Function in it.

I PURCHASED A NEW LCD MONITOR @ RS.10300. FROM VERMA COMPUTERS SCO.1012-13. SECTOR 22 B CHANDIGARH... THE MONITOR STARTED CREATING A LOT OF DISPLAY PROBLEM AFTER 10 MONTHS. WHEN I CONTACTED THE SERVICE CENTRE OF SAMSUNG, THEY SAID THAT THIS IS A GREY PRODUCT(BLACK MARKETED). AND THIS CAN'T BE REPAIRED, PLZ CONTACT TO VERMA COMPUTERS. ON THIS, WHEN I WENT TO VERMA COMPUTERS, HE SAID THAT THIS IS AN ORIGINAL PRODUCT AND IT IS OUT OF WARRANTY. THE SERIAL NO. OF MY MONITOR IS HA19H9FM532294X.

Samsung washing machine WFB1061EW/XTL
Washing machine runs around the room
Date of purchase 30th Aug 2008
it was tripping
Machine was tried to be repaired by company representatives
Finally replaced on 16th Oct 08
New machine vibration complained 30th Oct 08
Attended by 2 persons
Complaint persists
Contact person informed Rajan
When ever we talk to him he says will be attended in 2 days
but never attended
Request refund of money

Hi,

I have purchased Samsung Split Air Conditioner model number AS18NCAXTL (1.5 tonnes) from Hari Om Electronics, Ashok Vihar, Delhi on January 28, 2009.

The split a/c has been having a regular trouble since then. I have lodged two comlaints in three months. The complaint is about a/c not cooling at all. For the first complaint, the first time Samsung sent the engineer(s) advised the installation is not proper and gas may have leaked. The next day they sent another engineers who corrected few connections in a/c and went back. The a/c was cooling for few days and now again for past few days it's not cooling at all.

We have raised a complaint again with complaint number being - [protected]. It has been 4 days since Samsung has acted very inefficiently on it. They sent the engineer on day 2 after raising the complaint. The engineer(s) came and again specified the gas has leaked and hence they'll come next day. Despite repeated reminders to them, they haven't turned back.

For a product which is just couple of months old, I dont expect so many breakages. Can you please have Samsung act on it as I am very tired after following up so many times with no response. I also requested for a change to the piece itself but delaer says do whatever I will not get it changed. The response has been pretty ugly and un-called for.

Regards, Nitin Rastogi
[protected]

Dear Sir/Madam
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. The AC Required to be replace.

With Best Regards

Naresh Dongre

I am a 300 ltr Samsung Fridge which i bought from M/s Rainbow Electronics, Sevoke Road, Siliguri in 2004. Around October 2008 i.e last year the handle of the fridge came off and we had promptly lodged the complain twith the service centre in siliguri. Somebody called Mr Babu visited our house and took all the details of the handle and informed us that this particular model is no more being manufactured so it will take sometime time (around 10 - 15 days). Since then despite our numerous calls to the service centre as well as the manager of the service centre Mr Parichay, we are yet to receive the handle even though they have been always telling me that the handle is coming in a few days and will be installed in the next week. Nowadays Mr Parichay fails to lift our phone on seeing our no. So i have to call from some other no so that he is unable to recognise the person calling.

After all this harassment i would like to inform fellow customers to beware of these companies as they are not inclined to give us any service for their product even though they always tell us that they are customer friendly.

sir,
this is to inform, u that i have purchased a mobile samsung SCH-W299 on 5th april 20009.And the mobile got defected on 9th april which shows auto reboot problems.i have submitted the mobile at service centre based at Muzaffarpur on 11th april the engineer told me that it will go for DOA approval.And till now i have not got the mobile or any DOA .

Dear Sir,

I had submitted my crashed hard disk at Service Plaza on 09.03.2009 for getting replacement of the same..because my hard disk was in under warranty period...after the submitting of the said hard disk to the service center I had been asked to follow up for the replacement after 25 days ...
due to this reason I have been chasing up with the said service centre for the replacement after 25 days from the date of submitting...but I regret to inform u that inspite of several reminders and making phone calls they have not given the said hard disk till now ...

Whenever I called to the service center they answered that the said hard disk was not arrived till now and u would have to call us in the next week ..afterthat whenever I called in the next week the same answered was spowken by them...

thereafter they had given me the mobile no of the Propitor to foloow up for the same ...his mobile no was [protected]..I had phoned him over the said no and he told me to come on 21/04/09 at any time for collecting the desired Hard Disk...

In this reason I had phoned him on 21.04.2009 in the morning for the confirmation whether I going out or not ...he told me that u could come in our office between 4 to 6...as a result I was going out from my own office at around 3 P.M. and again I phoned him for the final confirmation ...at that time he told me that the said hard disk could not be handed over today because suddenly an urgent audit was being done in thiere office, due to this reason the same can not be given ...

Pls let me know if the audit was being done, why I have not been informed for the same and pls let me know how long will I have to wait for the same...

I had some urgent work to do but because of those people I could not able to complete my urgent work. who will be responsible for this. I would highly appreciat it you people pay any sort of attention regarding this.

the details of work order no is given below...

Service Centre : SERVICE PLAZA
PH NO : 64579926/27
EMAIL ID : [protected]@gmail.com
Work Order No : HDD- 5098
Date : 09.03.2009
product :118911FL705582
MODEL : SP0802N
SERIAL NO : [protected]


Thanx & Regards,
Kuntal Ghosh
Kolkata, Tollygunge
[protected]

The product was bought on the 19th march 2009 for a room size of 128 sq.feet(approx).The first machine installed was defective and the second machine installed in its place had to be installed twice but even then there has been no cooling effect in the room.Prior to this machine another air conditioner(specifications: Company-Carrier Aircon; Size-I Tonne) gave service for 12 years in the same room without a reason of complaint.In addition, a bedroom in the same flat(size: 300 sq.ft approx) has a functioning 1.5 tonne air-conditioner(company: Whirlpool) without any complaints.Several complaints were lodged and the service engineers have been very non-cooperative and have also refused to replace the same. When we spoke to the manager Mr.Subhankar Datta he refused to give us the number of his senior inspite of requests as he proved to be very rude and illogical.We seek your intervention in the matter urgently as we have invested a lot in a reputed brand called Samsung and did not expect this kind of service

MY self Sanjay Garg from Mumbai registered for Samsung Window Airconditioner servicing on 14th April 09 on Samsung customer care no [protected]. In service request i specially requested to send technician on 18th April between 10AM-12noon. My service complaint no was [protected]. I was assured by customer care executive that somebody will attend on my complaint as per my request. on 18th April 09 i havn't got any call from samsung, then at 11:30am i called customer care no[protected], Customer care executive infrmed me that somebody will attend to my complaint before 8pm. Till today i.e. 21st April 09, no body had attended on my complaint.

Dear sir,

Lot of harrassment has been given to me from Samsung Distributor, M/s Maharashtra Electronics, Tilak Road, Pune.

I had booked a samsung refrigerator 180lts on 28 th of march to be delivered on 9 april.
I got the refrigerator on 9 but its compressor was faulty and the refrigerator was not working. Distributor told me that model is not available. Dialy he use to give us new date of delivering the refri. We were mentally and financialy harrased.

For 15 days, we got the refir. on 20th that also the different model and different colour. . He again asked us to wait for 2 more days. And delivered the refri after two days .I also told him that i ll go to consumer court if he not delivered the refrigerator.

We were really frustrated from Samsung Distributor service.

In this competitive market. Such a brand name company should take a severe action against such a distributor.

I purchased Samsung washing machine from Reliance Mart SheikPet Hyd.

I found drain hose was missing, and the seal was also open. There deliver guy told its a testing at reliance because of which the seal is open..

I asked for the drain hose pipe, it was not delivered after two days of delivery. This is causing lot of inconvinance to me, As I can use machine or have a demo.

Its pathetic service from Samsung where my Samsung Fridge fuse is gone from last 20 days which was told by the samsung Engineer and had said it will be replaced by them in 3 days and there is no information from them till know .
Such a big company does this how will you expect us to ask others to buy Samsung Products .

this is to bring to your notice that we bought the samsung bio-sleep AC from TMC in AS Rao Nagar a year ago. when they came to install it they made holes in my wall in 3 different places and then they said Sorry because it was done by mistake in the wrong location. they did not do anythin to repair the damage. from past 6 months my AC is giving trouble and they have not been able to rectify it. TMC says it is not their responsibility and Samsung says its TMC responsibility. In past one month i have made 75 calls to TMC and spoken to MR NARSIMHA, SRINIWAS REDDY. they were very rude and said they are not our servants. I dont know what to do about my AC now. I will never buy anything from TMC ever again.their customer service is very very bad.

Sir/Madam,
I have receive sms fromTM- Winners on[protected] from uk coca-cola mobile draws that I have won the prize and to claim it I have done some process to claim my prize but I have a doubt can you please help me to clearify whether it is true or not...my mobile number is [protected]