[Resolved] Sony / Bravia LCD — Sony Bravia LCD USB formats not working | |||
There is a serious issue with the Sony Bravia LCDs. The LCD does not actually support the formats it claims to support. I recently bought a Bravia 32" EX400 LCD, which claims to support mpeg1 and mpeg2 movie formats through USB slot. However, when you try playing any standard video in this format, the picture is rendered in small size (in the center of screen, nearly 1/4th the size of the screen. However, when the same video file is played in any other LCD like LG or Samsung, it plays perfectly in full screen size. Having consulted the sony support, after escalating the issue nearly 3+ times, the executive actually came to check and then confirms that you actually need a video of picture size 1920x1200 pixels, the standard videos that we get in CD, DVD or through internet won't show in full LCD screen. Having come to know of this issue, i took up the matter with Sony and Croma, to return the LCD and instead give me a LG LCD, however, they just don't care to respond (despite such a blatantly critical issue). The only alternative left is to register a case against the company in consumer court. I would strongly suggest that people should not go for SONY, just because of it's BRAND name. Not only do they develop faulty and dumb (outdated and silly) products but also have horrible service in India. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
the complaint stated is absolutely correct, i myself bought an EX 300 from dubai last year, i picked it over a samsung full hd series 5, because i considered SONY as a bigger brand, but it seems sony does not realize that the actual user can not go through a process of conversion and then viewing the same video . they should CLEARLY MENTION, on the box . the samsung that i DID NOT, pick and my friend picked, was cheaper than sony and my friend picked the same, this tv plays AVI, DIV X, MPEG 1, 2 AND I THINK ALL FORMATS . i feel cheated by SONY . even chinese LCD TV ARE GIVING this feature, then why the best of the best is depriving its loyal customers with such features . its a Shame . people are getting smarter and picking up brands like SAMSUNG over sony, at least they get their money's worth . sony's got to pull up their socks ...maybe upgrade the software or so .
Hi i am also facing the same issue. I bought EX300 by the brand name of SONY. When i tryed to paly videos through External Hard Disk(Flash Drive) its not able to recoginize the drive. I tried the same drive to plug in to Samsung and it show the drive and play all formates of videos. The normal user dont know the diff of picture resolution etc.. he will see the features its has (SONY don't paly all formates). He thought if it has USB then it would play all vidoes which SONY won't do. If any body wan't to buy LCD don't go for SONY as brand name. Go for Samsung or LG. I think there is not much diff for the SONY and other brands. Other brands are comming cheaper that SONY and they have many features comaparing with SONY.
Pls let me know how to over come the issue(play all formates of videos with full screen). because we are not getting free converts.
Thanks in advance.
Thanks in advance.
Hi friends, this is really disappointing for us the customer to be cheated and not getting the worth of our hard earn money . I have been using Sony's brand for the last 6 years from sony music systems to sony zappin .Now i have taken a firm decision " NOT TO TRUST SONY "anymore .
ALL FORMATS VIDEOS R NOT SUPPORTTED IN SONY IT VERY DIFFCULT TO PLAY THE VIDEOS
ITS ONLY SUPPORTS TO PLAY THE VIDEOS MPGE1 AND MPGE 2 this format only supports
ITS ONLY SUPPORTS TO PLAY THE VIDEOS MPGE1 AND MPGE 2 this format only supports
BUT it takes more mb
to convert
to convert
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And if this is the issue with the LCD, why isn't it clearly mentioned when selling the LCD? Like why is it not clearly mentioned on the LCD itself, in the USB feature sticker? The customers are being deceived by not disclosing this critical issue!
Please note that i was not able to see any visible difference in picture quality when viewing the standard video on LG or Samsung, hence the perception you are mentioning is not really something that a common man would notice. It's a major GAP from the common usage of the LCD for viewing movies, which renders the LCD useless. I would surely like to get a complete refund on this LCD and would instead prefer buying some other brand that "really" supports the standard video formats.