Sony India Complaints & Reviews

I Rashamdeep Loona R/o Bathinda punjab purchased a LCD 32" of sony from authorised dealer M/s Ravi Enterprises. I got a coupon with the LCD and i won the 3rd prize on that coupon. i was informed through mail and call through sony india. they demanded some documents and i provided the same within the given time.but i did not received said gift from last 2 month. i am regularly in touched with the customer care of sony india but i m not getting any solution from them.. kindly help me if you can... my mail id is robin.[protected]@gmail.com and contact no is [protected]

Respected Sir,

Sub: Grievance over defective and negligent services of Mobile Phone sellers M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat.

With reference to the subject matter I beg to state that I had purchased Mobile Phone, Model: SONY T 700 from M/s. Arihant Mobile Agency, 213, Sakar Building-1, Opp: Raj Empire Cinema, Albee-Bhatar Road, Surat under their Sales Bill No.2963 dated 04th October, 2010 for Rs.6,900/- under warranty for one year, as per following configuration:

Sr. No. [protected]
Battery No. 504928PTNKHP
Charger: 8310W09708174.

The Mobile Phone worked normally for some time but developed problems like “poor network and frequent hanging”, for which on[protected] it was shown to the Service Station of the Company: M/s. Sony Ericsson India, PG Services, 3, Kalindi Caves Appt., Opp: Dayalji Ashram, Majura Gate, Surat. They checked the phone and on[protected] reported that there was a software problem in it. The phone remained with the Service Centre from 26-02-11 to 04-03-11 when it was returned to me.

I used the phone till 21-03-11 but it again developed problems and it was again given to the Service Centre M/s. S.P. Connecting ( Sony Ericsson Experience Store, Shiv Pooja Point, Nr. Aaykar Bhavan, Turning Point, Ghod Dod Road, Surat) On the same day they returned the phone and told me that they have installed new software and now if any problem is faced then the phone will be required to be sent to the Company for replacing with new “motherboard”.

The very next day, i.e. on 22-03-11 the phone again developed problem and was shown to the Service Centre S.P. Connecting who retained it with them and told me that they would send it to the Company for replacement of mother board.

I visited the Service Centre after 15 days and they told me that it cannot be repaired and alternatively they would give me another phone in lieu of this one which would be of the same price and configuration etc. After a week I again visited the Service Centre for getting delivery of new phone, as promised by them, but I was told that they cannot give a new phone and will now repair the original phone properly and return to me.

Till date, the phone is lying in possession of M/s. S.P. Connecting and there is no progress reported to me nor any standby set has been provided to me.
Under the circumstances stated above, I am very much upset and aggrieved to have spent Rs.6,900/- for a Mobile Phone which is neither in my possession and even nor being utilized by me for no fault on my part.

It is hereby humbly requested to kindly give a fair and just consideration to my grievance and do justice in the matter at an earliest date and oblige.

Thanking in anticipation of sympathetic and fair action,

Yours faithfully,

(VIPUL KAYASTH)

MOB: [protected]

I bought a Sony Vaio VPCM 126 ag and it keeps having hard drive problems. The very first problem occured 6 days after buying the product and the company refused to give me a new piece. They said the hard drive had failed and they had to replace it. After much haggling, the company admitted their mistake and sent me a new piece 2 months later. Now the new laptop is again having the same hard drive failure problem. Please save your money. Do not buy Sony Vaio products in India. Their customer service is terrible.

Dear Sony,

Good to have a Sony Vaio laptop. I've purchased it yesterday but the touch pad right key is not working feel like throughing it away and go for some other company because I've no time to run around the service centres.

(spoke to customer care, suggested me that get it to the service centre)

(Model no. : E series VPCEB42EG and serial no. : [protected])

Do needful as early as possible. I've good opinion on SONY!!


awaiting reply.

Thanks and Regards,
Uma Shankar.
[protected]@gmail.com,
+91 [protected].

i am nirav panchal from ahmedabad, i bored of sony ericsson u10i it's really disgusting phone . i bought it around 8 month ago , from starting it have problem when 6 or more than messages are unread than another message come than it get hang. i have given this phone to service center for five times , but nothing change even i change my motherboard than also this problem is occurring , if this time this problem don't solved i guaranty...

I purchased Sony Ericsson XPERIA X8 vide Invoice no.1077/6858 dated 18th March 2011 from The Mobile Store Ltd,Elgin Road,Kolkata.

The handset worked fine for around 28days from the date of purchase but on 16th April,2011,suddenly the handset stopped working.I filed a complaint on 16th April 2011 itself at ur service center Accel Frontline,Kolkata and handed over the handset with battery vide Workorder no.- SE311AKL10632 dated 16/4/1011.On checking the handset,the service center opined the problem as DEAD.

I was given a week's time by service center for return of the repaired handset. But even after 16 days now the handset has not been delivered on one pretext or other citing non availabilty of certain spare parts.

Since the handset is defective,as per ur service center, and being within the warranty period, I demand an immediate replacement of the handset by a new one under advice to me on my e-mail id.

Failing your immediate action,I reserve the right to move to the appropriate consumer forum for redressal and compensation at ur cost and resposibility.

K.Bachhawat
34/1D,Ballygunge Circular Road,
Kolkata-700019
Contact no.- [protected]
E-mail id: [protected]@yahoo.com

MY NAME IS RITESH KUMAR SINGH FROM PUNE,I HAD SONY VAIO LAPTOP MODEL NUMBER 'VPCEB24EN' WHITE COLOUR ,SERIAL NUMBER 7000462...MY LAPTOP LOST ON 29/04/2011 AT 2.30 PM FROM MY HOSTEL ..OM NAMAY SHIVAY HOSTEL ,WHICH IS IN VADGAON BK ,PUNE (MAHARASHTRA)..I HAVE DONE POLICE COMPLAINT IN HAVELI POLICE STATION...BUT U ALSO TRACK MY LAPTOP FROM CYBER CELL BRANCH ..IN MY LAPTOP VERY CONFIDENTIAL DATA..
PLZ HELP ME
MY MOBILE NO. IS [protected]

KIND ATTENTION..........

DEAR ALL,

I BOUGHT A SONY VAIO LAPTOP ON 15TH APRIL, 2011 AND THE VERY NEXT DAY FOUND A FEW PROBLEMS WITH THE PRODUCT....
PATHETIC PRODUCT SERVICE & PRODUCT....AFTER SALES OF THE PRODUCT NEITHER SONY OR THE DEALER (EASTERN LOGICA) ARE INTERESTED ABOUT THE CUSTOMERS & SALES PERSONS PROVIDE WRONG INFORMATION TO CUSTOMERS..AFTER THE VERY NEXT DAY OF MY PURCHASE I FOUND THE DVD WRITER NOT WORKING PROPERLY & ALSO FOUND A FEW SCRATCHES ON THE FRONT PANEL BUT ON INFORMING THE DEALER THEY KEPT MOVING ME FROM ONE SERVICE CENTRE TO THE OTHER IN THE NAME OF EXCHANGING THE LAPTOP AND THIS KEPT ON TILL 21st APRIL, 2011 BUT ULTIMATELY IT WAS NOT DONE EITHER FROM SONY OR THE DEALER....WHAT KIND OF PATHETIC SERVICE IS THIS......?????

IS THIS THE SORT OF CUSTOMER SERVICE OR AFTER SALES SERVICE THAT WE SHOULD BE EXPECTING FROM A BRAND LIKE SONY...?????????????

WHEN THE PRODUCT COULD HAVE BEEN EXCHANGED ON THE FIRST PLACE WITHOUT ME USING IT AT ALL....& ALSO THE SONY SERVICE CENTRE TOLD ME THEY COULDN'T CHANGE IT DUE TO GETTING A BIT LATE.....WHAT KIND OF INSANE MARKETING & BRANDING IS DONE BY YOU GUYS....?????
REGARDING THIS AM ALSO GOING TO COMPLAIN IN THE LOCAL POLICE STATION & ALSO IN THE CONSUMER PROTECTION NOT ONLY AGAINST SONY BUT ALSO THE DEALER & THE SALES PERSON (SANDIPON)..SEEMS LIKE SONY & DEALERS ARE KEEPING A BUNCH OF FOOLS & JOKERS & ALSO MAKING THE CUSTOMERS THE SAME.....VERY SORRY TO SAY THAT IF THESE KINDA PRODUCT OR SERVICE IS PROVIDED FROM YOU PEOPLES END IT SENDS A VERY WRONG MESSAGE TO THE CUSTOMERS AND PERSONALLY ALSO I WOULD NOT RECOMMEND ANYONE TO BUY SONY PRODUCTS...


REGARDS,
MANOJIT DAS

Hi All,

My name is Mubashir Aslam Khan, i have purchased the sony vaio note book and it was very good, till i submit the same at sony vaio service center nehru place. I have problem with touch pad click, it was bit hard but i was able to use it. After submitting the laptop at the service center, whcih they fixed within four hrs and i was very impressed, but when i reached home, i found out my speakers are not working, they produce the sound like there is no signal with FM radio. I went back and complaint for the same. They then confirmed that speakers are damaged, i confirmed how they said why are you worried , this your machine is under warranty, we will fix it for free, i kept quite as soon as it was for free, but they said we need to order the part and will take two working days, i had no choice but had to wait for the same. Unfortunately i waited for 12 days and called there customer service four times and they said it will come from singapore and you need to wait and then i got call after 15 days and got my speakers fixed, but once again need to submit my laptop there and i was not feeling good for the same. So the person who got me the Job sheet for the same for submitting the laptop, i made sure with him about the laptop and in front of him i got him everything checked and he confirmed and said yes everthg is ok no scratch on laptop and its is good shape. They asked me to wait for another four hrs as he they its lunch time, i waited by roaming in nehru place. When i went to the center gain, they said yes its done and shock was they said why are you using the microsoft security essentials security software we can provide you anti virus kaspersky and clearly said its recommended by sony vaio, i declined. I went home and tried to check my speakers it worked good for only one song and stopped compleatly the same and i was so pissed off and called the customer care. they appologised and said we will escalte the case and you will receive the call back wtill 4pm today and disconnected. but i didnt recieved the call, call back they said tommorow. Now that i ahve called sony vaio cmr service 4 times and they are arranging call back thats what they promise. Now that i felt taht my laptop is making more noise and found out two screws are missing and my dvd drive is not working either. I am completely blank now what to do. Please suggest me the best way.

Regards

Mubashir Khan

[protected]

I , Mrs. Shriya Rana , purchased Sony Ericssson Mobile handset on 21/10/2011 with mobile handset named SONY W 100I . IMEI : [protected] from BHATIA COMM.& RETAIL ( INDIA ) PVT.LTD. After 15 dyas of the purchase date , mobile stated to get hanged . So i contacted the Sony Ericsson Customer Care Centre on[protected]. They said that the mobile had some software installation problem and suggested to format the phone. After doing so, the mobile is still not working properly as of date. i am fustrated visiting their office frequently and still not getting any satisfactory answer from them. please look into the matter and do the needfull.


Regards

Shriya Rana
(M) - [protected]

SURAT - GUJARAT -INDIA

I had purchased a Sony Bravia LCD model no. KLV32T550A,a year ago. I week earlier when i swiched on my TV, screen is full Black and no picture is appering on it. When contacted with Sony Service centre they said its Mother Board got corrpeted and you have to install new mother board costing Rs. 7000/- Appox.
Tell me one thing when i purchased a LCD of Rs. 34000/- Appox a year ago, and now you guys are saying you need to spend Rs. 7000/- more.
Then what is the difference in quality of SONY and other CHINA PRODUCTS, if sony products is lasts only for a year, then why to pay such a high price.

I am searching for a mail ID for the concern person in Sony but not able to Find it.

My warrenty period expires on March 7, 2011 and i am now in the month of April 11.


I ask to replace my LCD's mother board at the earliers at free of cost

Dear Sir,
I have sony ericsson C903.it was having a flex problem so i gave it to nashik sony ericsson service center on 5th.04.11 n todays date is 24.04.11 but still have not got my phone back.

To
General Manager (Sales)
Sony Electronics
Pune



Dear Sir

On the eve of Marathi new year, we decided to purchase a Sony LED EX 52 Television. We chose to buy this because Sony is regarded to be internationally recognized brand.

We purchased the same from Jogdeo and Sons, Laxmi Road, Pune 411 030 on 4th April , 2011. On the same day in the afternoon one gentleman from the shop installed and set right the T.V set and told us that the company man will come to demonstrate the working of the set.

Next day i..e. on 5th April, 2011, the picture on the T.V was flickering and was not clear at all. We told M/s Jogdeo and Co. about this problem. His technician came and checked the T.V and told us to contact Sony Co people to replace the faulty piece. On 10th April the person from Sony came to see the problem, clicked some snaps and assured us to replace the same.

Since then it has been half a month we have been receiving answers that we will be getting our piece replaced today or tomorrow.

To our utter dismay till today we have not received the T.V set. This type of service is not expected from such a highly internationally branded company like SONY

I hereby request you to kindly look into the matter and expedite the delivery of the T.V Set.

Contact number- [protected]

I lodged a complaint for LCD bravio TV on 18.4.2011 and I was assured that within 48 hours, complaint will be taken care. To my surpirse, no body appeared till 21.4.2011. Again I have to rang up for the reminder and I was told that complaint will be cleared today. But again no response. Again I called today and I was told that no complaint has been registered. Then I told that yesterday, there was record of complaint. Finally after the discussions of 30 mins this was agreed and I was told that complaint will be attended today. Now it is 8:00 p.m. and no body responded.

This defect in SONy TV was attended in March 2011 in 120 hours with assurance of 48 hours given by customer care people. This defect occurred again after the one month of attending the problem.

I donot understand when they cannot attend the problems in 48 hours, why false promises are being done by them.

This is SONY brand which is known for their quality in the world but the quality of service. It is ????????????????

Dear sir,

My self ankur isadra, i was purchase a sony ericsson mobile on jan-2011,and after few days it's not working properly so i was submit that mobile at service centre first on 28/02/2011 then i received mobile on 17/03/2011 but problem yet not solved properly so i submited second time on the same day(17/03/2011) but till i have not received my mobile from service centre.

I was also contact with sony ericsson customer care but they always say please wait for two days i will update u, but no update received from sony eriscson then again call for update he says pleaase wit for two days more. we will call you and update you sone.

i was log complaint on customer care first time with case no :89871678 on date 14/03/2011 and second time withcase no[protected].

dear sir now i want only replacement for my mobile, i have purachase 10340 rs. mobile model hazel greenheart j20.
when i contact with dealer he also says i cant do anything.

Please do the needful. i have surfuring from almost two month and also it's ifect on my business.


Thanks
Ankur isadra
[protected],[protected]

My uncle has purchased a new Sony Camcorder (Model: HDR_CX150E/BC E37; SERIEL NO: 1741511) from dealer ALFA COLOUR LAB, Jamnagar on 11.12.2010. After recording video & taking few snaps they tried to download them all to their PC via a USB cable. Everytime they try to download, the camcorder displays "INTERNAL MEMORY FORMAT ERROR" and then immediately hangs. This was reported immediately after the purchase to the dealer, but got no satisfactory response from them. They made them follow some steps on their local PC with no positive results. After reaching them three times, they asked them to leave the camcorder with them for a week, however after a week also nothing could be fixed. Then they redirected them to the Sony India Service Centre in Rajkot, however denied to provide them any further information with a straight statement "Hum kuch nahi kar saktey hain iss case mein".

Assuming that its a known error and can be fixed easily, they used the same camera in their son's wedding... and now are scared of loosing all the precious moments they have captured of their son's wedding.

Right after the wedding they approached the same dealer omnce again with a little hope of getting their issue resolved, however faced an extremely rude behaviour from Alpha employees.

Please help us finding the solution.

Thanks

i have purchased a sony ericsson mobile from big bazaar vapi in dec 2010. Within a month the handset started giving a problem of restart, hangingetc... i have sent the mobile to service centre and taken back butr within 2 days the handset started giving the same problem and from last 1 month m trying to give my phone in service centre but the centre is always closed and now telling they are having problem with the company...spoke to customer care many times but same words problem with service centre...lastly given mobile in service centre named joystick in vapi lets see wat happn....i want my phone replced...hope u will understand my problem and look in to the matter.....

Dear Sir,
I have lost my Sony Ericsson Mobile Handset Model J105i on 15th April 2011.
The IMEI No. of my mobile is[protected]. Colour of the mobile is Ginger Red.
Kindly help in tracing out the mobile as I have very precious information in it.
My Name: V Venkata Srikanth
Mobile Service Provider: Idea
Mobile No. in Use: [protected]
Last transmitted info from my mobile phone is an SMS to [protected].
My E-mail ID: [protected]@yahoo.com

Thanking you.

Venkata Srikanth.

There is a serious issue with the Sony Bravia LCDs. The LCD does not actually support the formats it claims to support. I recently bought a Bravia 32" EX400 LCD, which claims to support mpeg1 and mpeg2 movie formats through USB slot. However, when you try playing any standard video in this format, the picture is rendered in small size (in the center of screen, nearly 1/4th the size of the screen. However, when the same video file is played in any other LCD like LG or Samsung, it plays perfectly in full screen size. Having consulted the sony support, after escalating the issue nearly 3+ times, the executive actually came to check and then confirms that you actually need a video of picture size 1920x1200 pixels, the standard videos that we get in CD, DVD or through internet won't show in full LCD screen. Having come to know of this issue, i took up the matter with Sony and Croma, to return the LCD and instead give me a LG LCD, however, they just don't care to respond (despite such a blatantly critical issue). The only alternative left is to register a case against the company in consumer court.

I would strongly suggest that people should not go for SONY, just because of it's BRAND name. Not only do they develop faulty and dumb (outdated and silly) products but also have horrible service in India.

I had bought a Sony Ericsson Touch Screen phone for INR 23,450/- on bill on 05/07/2010 from Jumbo Electronics, Noida. Jumbo is the authorised resseller for Sony Ericsson. The touch screen stopped functioning on 22nd January'2011. Same day I deposited the phone to Sony Ericsson authorised repair center in Noida i.e Neeru Enterprises.

After one month of followup I was told that the my phone has been send to Sony ericsson service center and I was told to follow up with them directly. Since then I have called Sony Ericsson service center almost 40-50 times and have only got false commitments. They have niether repaired the phone nor are they ready to replace and they have continuously told me that replacing the phone is not in the policy and its been more almost 3 months of continouos follow up without any response. The phone is still in warranty but they are not supporting it.

They have now started talking rudely and even bang the phone and give false dates. I am really in pain and donot understand where to go and what to do. My hard earned money is stuck with them and on top of it the harrasment has been beyond tolerance.

I feel feel completely cheated and had to litteraly beg them to return my phone, they also suggested that after 4 months that I can collect my phone without repairs on giving a application that I am taking it on my own responsibility.

It has been most embarising and worst experience in my life. Firstly I was cheated with poor quality phone and when I am getting it repaired even after 4 months they have not done anything.

Please help........