| Address: Mumbai City, Maharashtra |
There is a serious issue with the Sony Bravia LCDs. The LCD does not actually support the formats it claims to support. I recently bought a Bravia 32" EX400 LCD, which claims to support mpeg1 and mpeg2 movie formats through USB slot. However, when you try playing any standard video in this format, the picture is rendered in small size (in the center of screen, nearly 1/4th the size of the screen. However, when the same video file is played in any other LCD like LG or Samsung, it plays perfectly in full screen size. Having consulted the sony support, after escalating the issue nearly 3+ times, the executive actually came to check and then confirms that you actually need a video of picture size 1920x1200 pixels, the standard videos that we get in CD, DVD or through internet won't show in full LCD screen. Having come to know of this issue, i took up the matter with Sony and Croma, to return the LCD and instead give me a LG LCD, however, they just don't care to respond (despite such a blatantly critical issue). The only alternative left is to register a case against the company in consumer court.
I would strongly suggest that people should not go for SONY, just because of it's BRAND name. Not only do they develop faulty and dumb (outdated and silly) products but also have horrible service in India.
Aug 13, 2020
Complaint marked as Resolved 
Sony ericsson C903 — Phone repairs
bought a brand new Sony Ericsson C903 on 17th May, 2010, sealed box with warranty. Right since day one, there were problems with volume and calls. Slowly the problems increased. In just two months, the keys became hard, phone began to hang very often, speakers went for a toss and even the music player would just skip tracks. I submitted the phone to the service centre at Platinum Mall, Ghatkopar, Mumbai on 27th July, 2010. They told me to come and collect it in a week. But when I went after a week, they said the problems are very major and serious and it will take another week. When I contacted them again after another week, the lady on the phone told me it will take a minimum of two more weeks! All the keys are not working and even the joystick is damaged and they don't have any parts! I don't know what to do! I'm a professional and this is impacting my work. My backup phone is also not in a proper functioning condition (the reason I bought a new phone in the first place) and the repairs are too expensive. I really don't now what to do or whom to contact. I'll never recommend this brand to anyone nor buy it in the future. This is the worst service I've ever come across!