[Resolved]  Sony — POOR/WORST CUSTOMER SERVICE FROM SONY

last year i bought SONY DIGITAL CAMERA MODEL NO. DSC H7 . last week i lost my camera remote. i want a new remote . can u help me about this problems. and plz mail me where i can bought this remote.

Hi,

This is my third email with regard to the same issue stated below and i still haven't got a clear solution to what has happened with the camera. I hope somebody is reading these emails, on the other way round too i am not getting connected to any of these telephone numbers from this morning Ph: 64569934/35/41155171. The phones are ringing but nobody to answer the same.

Its been an awe full day fro me till now from morning 8.30 am . I feel all my calls and emails are falling unattended to a giant company like yours. This definitely needs to be looked into.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 1:06 PM
Subject: Fwd: Pathetic Service ---- Annoyed -----Log No : 4720669
To: sonyindia.[protected]@ap.sony.com


Hi,

This is my second email after a call to your customer service. I spoke to Priyank who again advised me that it would take 3 hours for me to know the information on my product.

I guess no customer should face this trauma again and such a poor response from an international giant is deeply regretted.

Primith.
[protected]


[protected] Forwarded message[protected]
From: Primith V <[protected]@gmail.com>
Date: Wed, Dec 23, 2009 at 11:53 AM
Subject: Pathetic Service ---- Annoyed
To: sonyindia.[protected]@ap.sony.com


Hi,

I am really unhappy about your damaged service department here in Bangalore. I received a message on my phone at 8.31 am today and have been following it up to reach your service department just to know why the estimate has now shot up to Rs. 5397.50 whereby i was told it would cost me Rs. 500 for a lens displacement correction. I tried contacting the service centre to speak to a person by name Yogesh who is only wanting me to believe what he says without any patience to listen to what i had to say which infact got me furious. He then gives me another number for Anand who would explain the technical details where i was not able to get through. Then i got in touch with the customer care of sony at [protected]. Here i get routed to 3 different departments to finally get in touch with Prakash who again tells me somebody would give me a call back to explain the cost involved.

I really do not understand why the delay when my Log information details are in the system. Why should i reach or speak to 10 different people to know the detailed cost involved for the repair of the Camera. This is the first time i am interacting with Sony and never expected your service to be so damn pathetic. I am deeply annoyed for the time spent and i hope if not a call, at least an email with clear description of the repair would be sent to me.Its 12 pm and i am still waiting to receive a call from any of your departments.

Looking forward to your reply.

Primith.
[protected]

from,

s.ethiraj
af1 vigneshwaras dhanalakshmi flats

no:6 kabilar street

palavanthangal

chennai-114




I have purchased A LAPTOP ON 06:02:2010 at modern computers, palavaram.The model under no sony cw23.It is not connecting with internet.It has been complained to modern computers.They are not responsing.please do the need ful.



my maid id:[protected]@yahoo.co.in

my mobile number:[protected]

I HAVE A KV-XF29 M97 - TV - WHICH WAS OUT OF ORDER SINCE LAST TWELVE DAYS- SOME M/S NEOSA SERVICE CNT. AT CALCUTTA -26, WAS
INFORMED, FEW DAYS LATER ONE PERSON CAME, HE CHECKED AND TOLD THE SET WOULD BE CARRIED TO SONY REPAIRING CNT, -- AFTER THAT, I AM AN OLD MAN, DAILY CONTACTING THE CENT- TO ARRANGE THEIR PICK UP VAN OR TO TAKE MONEY FROM ME AND HIRE A taxi TO GIVE ME A CHANCE TO SEE RUNNING CRICKET GAMES BUT HARDLY THEY BOTHER, HAVE ANY DEPT OF SONY INDIA - TO MONITOR THEIR SO CALLED AUTORISED SERVICE- PEOPLE ?

demo registration no: 5478140. Still now not installed. It should be with in 24hrs. Please installed it today itself. Contacted to tollfree but could not get satisfied. They have given phone no: 2584755/32927446 but not get any responces. It's sony so it's should not work like other company. Who will be resposible for that?

hi sony poor service i bought a sony bravia i complaint to 18th july regular to till date but nobody care it my tv is in under varranty but after varranty i don, t know ???????????? sandeep [protected]

I am a fan of SONY product.I am using Sony TV, Camera and DVD recorder.
at present I am residing in Kuwait.On 03/03/2008 I purchased SONY DVD
recorder model No.RDR-GX 350 in Kuwait.I took it to India, after few days it was not working so I took it to your Sony service center HUBLI for repair in the month of
Jan 2010 My complaint Job No.is JAN 99.Your Hubli service center was unable
to repair So it sent to your Bangalore service point but in Bangalore also they
could not repair I surprised that one of the World biggest ( SONY ) company
can not repair their product dont you think it is SHAME for SONY I am ready
to pay the repair charges, from Jan 2010 the recorder is in your Sony Service
Center Hubli Karnataka India Can you take action about this and reply me
to <[protected]@yahoo.com>
Form Vilas G.Asukar
KUWAIT

I am rana my sony dvd recoder had recroder but not writ c.d i mean not transfer hard disc to c.d
i am in delhi veks marg[protected]