Sony India Complaints & Reviews

Hello,

Greetings!

I Santosh here by would like to notic one major problem I am suffering due to negligence of your so called official Sony service center here in Mumbai India.

I have bought Sony Erricson K550i on 30th may 08, to my surprise it suddenly went switched off on 25th Nov 08. It was working normally and suddenly that day it went switched off.

As I had all trust in Sony so I dint panic much, as I thought it would be get fixed in a day or two as it was under warranty period.

I am sorry to say, but till I am waiting for my cell phone to get it fixed, its still there in your so called service center since 2nd dec08.

I am using my friends cell phone, Please I hope after this mail you will take some necessary action and wont let me down further.

The details of the service center.

S.G. Infotech,
Shop A10, Hari Om Apt.
Near Borivali - West
Mumbai: 400092
India
Phone:[protected]

Thanks,

Santosh Gaur
Phone: [protected]

I bought Sony Cyber-shot DSC-W35/W55 one year back. It stopped working sometime back. Called Sony Service Centre and they wanted 7000 INR to fix it. I got irritated and promised myself to not to buy Sony products anymore. Poor product, poor quality and WORST service.

Hello sir, i am surya doing my third year engg in sathyamangalam.My native is kumbakonam.I am now having sony ericsson W302 and i bought this on 01.12.2008 only.On the very next day my cell started to hang frequently.My father is having W810i, i was having W 200i and so i liked the quality of sony ericsson.I took this cell as it is attractive.I gave for service in kumbakonam.They are saying that there is problem in network card and this would take more than 15 days.How can I be without cell for such a long time?More over i gave to service to reduce the hanging problem.Even after service the problem continues.I am not at all satisfied with the service.Pls do me favour of replacing my mobile soon.

My cell.no:[protected].
Thank you.

From,
Mr. Sharath Chandran.K.M
Horumavu,
Bangalore - 560 043
Karnataka, India
Phone : +91 [protected]


To,
Sony Erricson,
India.

Subject : Tracking of my Lost Sony Ericsson mobile with the help of IMEI number

Dear Sir,

I am regular user and corporate user of AIrtel with phone number [protected] since last 3 years.
On dated 24/12/2008, my mobile was lost / stolen in Hyderabad and thereafter it is not traceable.

I have some very important information on my mobile. I want to track / trace and recover the said mobile along with data.

The details of the mobile are as under :

- Make - Sony Ericsson
- Model – P1i
- Date of purchase – 15-March- 2008
- IMEI No. - [protected]
-Bill No -10962
-Purchased at
RPG Cellucom India Pvt.Ltd
Tilak Nagar, Hyderabad


I have filed Complaint also in Hyderabad(Chilakalaguda police station).
Hence, I request you to kindly trace and recover of the above said mobile phone.


Thanking you, Yours sincerely,
(Sharath Chandran.K.M)

Said product was purchased on date 31/10/2008 from DASS ELECTRIC TRADING CO. (P) LTD with

invoice no 00362SI. Company was supposed to install and provide demo at my residence with in two or

three days after it hasbeen purchased. Yet this service has not been provided to me. Company personel

reminded lot of time. Still I am waiting

Hi,

I bought K530i from bigbazar in the month of July 2008.
after 4months in nov the USB is not working.and its not connecting to comupter. i have taken to Excel service center which is in bangarahills. first they asked me to come back after 2days. i left my mobile with them to rectify problem and fix it.
IMEI no: [protected]
Complain no: SES08EXC13308

after 2days they said IC which is functoing for usb is not working, they said they will replace the IC, but they are not clear will it works after that? then after a week they said PCB has to replace. since there is problem in PCB. ...how come sony ericssion manufacturing/using such a cheap or durty PCB's. they said again a month. i called them after a month. they said you got it sir you can take your mobile.
happly after a month struggle i came to service center and taken the mobile...the mobile outer body is with scrathes and the black paint is gone. when i asked they simply say we don't know...such a rude people!!!
this sat'day20th Dec 2008 i have taken my mobile. the next day i inserted SIM and trying to use...it worked 6hr well, ...i was getting call and i tried to answer it, suddenly it got hanged and i couldn't do anything so i switched off the mobile and then i tried to switched on ...
the screen is blank...

is it a good service...the sony ericssion is cheating the people...its a new pcb replaced with IMEI: [protected].

so any one pls help how to come out of this problem...now i can't use that and don't want to go agian and again to service centers...

I have purchased Sony music system in 2002, in 2 years product starts giving trouble.Now, it is totally dead.
pls suggest what to do.
Manoj Kumar sinha
A/3, centre Market, Sector -5c,
Bokaro steel city
Jharkhand
India.

Sir,
i'm Chetan Shah. i lost my mobile on 21/12/2008 From Mrugeshpalya, airport road Bangalore, my mobile IME no is 8497957.
mobile model is : Sony ericssion W580i
mobile no is:[protected]
so kindly trace my mobile
my contact no is [protected] & [protected]

Thank you
regards
Chetan Shah

i purchased this walkman of made in china sok-nwz-b133f(b) mfg 2008-09 s/l no: 7099438 for rs.2590/- on 12.12.08 from sona ventures, sony show room at Raipur (chhatisgarh).

It was mentioned that about 70 minutes are sufficient to charge the set completely, but i find that even after 4 hrs. it is still charging and then i see, it is 75% charged.

Please change the set for this problem.

Thanks

Sir, I jus want giv a complaint bout my sony ericsson w901i handset which i purchased bout 2 months ago.. it automatically switches off every now & then wen ever i try to access it.. please help!

Hi all,

I purchased W302 serial no:[protected] on 13/12/2008 in Mobile Store, Thandiarpet, chennai, India.

Problems I come across of that

1. We charged more than 8 hrs as per the store instructor, but it doesnt charge.
2. Loud Noise during talk, Mic problem I suppose
3. Incoming Ringtone not audible, Cant even hear someone called

I didnt check other features of that, Still may be more.

I argued with mobile store for replacement the other day of purchase, but in vein.
I gave my W302 to Accel Frontline Global IT service, Greams Road, Receipt no: 806852 on 15/12/2008 for replacement, but argued and taken for service.

Accel Frontline persons told me they are not supposed to replace, they will observe and identify the problem, report this to sony. Is that true.

I am really worried about my 6 day old and 1 day old used mobile. Here in Accel anytime they are saying server down and not entried. This is not customer issue and service is very poor.

And I came to know that service centers are replacing old parts in that. I dont wanna use old mobile, for that i can go for 2nd hand model or any korean set.

Finally I need a new w302 replacement, What is the procedure.

So many of them are suffering like this and In my family circle itself I am the 3rd victim, So please dont buy any costly models as they are not manufactured properly.

For your reference : Accel Frontline:[protected]

Hi,

Case# : 72861784

I have bought this sony phone on Nov 15, 2008 from X-CITE store located at Ambavadi, Ahmedabad.

I have noticed that the phone is defective. The screen has 2 dead pixels and the camera takes pictures (but with glare).

X-Cite is not taking this defective piece back, no refunds or exchanges.

Your email customer service provided me with this address: Salora Int'l Ltd
101, Kalash Building, Above Delite Accessories B/s Jain Derasar, Navrangpura
26562754, [protected]

I went to this service station today around 5 pm and they took the phone and the complain. everything else on the phone was working fine, the only problem was the dead pixels on the screen, they gave the phone back to me in 1 hour and said they have replaced the LCD, which I felt was true. But now the key pad is not working completely, I think they have the worst technician in the world doing this job. key no. 5 is not working and volume control is not working. I have spent Rs. 11150 for this phone and gave 2 hours of my time and time to write you this and commute to the sony authorized service station. There is absolutely no professional people at your service station starting with their counter staff to their technician.

Please replace this phone with a brand new piece or issue me full refund. After spending Rs. 11150 on this phone and it is brand new piece, why I have to go through this problems everyday.

Please issue me full refund or replace this with new piece.

Hi Shweta,

No Thanks !!!

Do you think that you have replied to the actual query asked by me.

As per the mail sent by me, i had asked about my Cell status and not about my handsfree.

Today i called service centre for knowing the present status of my cell. They told me that they are still working on the same. Today 2 months has passed and the problem is still the same.

This inconvenience is intolerable.

One more thing, Service centre people (Complaint Dept.) are disconnecting my call, whenever i m asking them to connect me to their boss. Today, one of the executive did the same. Right now i m not specifying his name. But if the same thing happened again, i have to specify his name.

This is the list of people i have already talked and didn't get any proper response :

17th Nov - Mr. Ajay (I logged my complaint and got Case ID : SE[protected]

25th Nov - Mr. Vivekanand (Told me that he is escalating the issue)

29th Nov - Mr. Mudit (He assured me of getting my cell repaired by 1st Dec. 2008 (Monday)

3rd Dec - Ms. Drishti (Told me that she is escalating the issue)

3rd Dec - Mr. Amar (Told me that he is escalating the issue)

3rd Dec - Mr. Vijay (He told me that my cell is ready and i can collect it from service centre. But on calling
service centre i came to know that the service centre people are still working on it. So a worng
update was provided)

10th Dec - Ms. Diksha (Told me that she is escalating the issue)

10th Dec - Mr. Virendra (Told me that he is escalating the issue)

So from 17th November, the issue is being escalated. Even if the issue have been escalated to the higher authorities, the authorities are taking any proper action.

Tell me, with how many more executives i need to talk for getting my issue resolved ??????????

Thanks for your Inconvenience, and Best Services...


Regards,
Ashwani varun



On Fri, Dec 5, 2008 at 11:52 AM, <questions.[protected]@support.sonyericsson.com> wrote:

Dear Mr. Kumar,

Thank you for contacting Sony Ericsson on World Wide Web.

As per the feedback received from the service center, we would like to inform you that your handsfree is ready for delivery. We request you to collect your handsfree and confirm us the same. We look forward for your kind co- operation and understanding in this regard in future as well.

In case of further query, please feel free to contact, we will be more than happy to assist you.
39011111
(Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
[protected]
(Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.

Warm Regards,
Shweta
Sony Ericsson Customer Care

The details of this case are as follows:
Case: 72853574
Engineer: Shweta Gupta
CaseOpened: 04/Dec/2008 04:07:50
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: ashwani.[protected]@gmail.com
Product: K850i
Opinion: Hi,

Sub : Complaint against inconvenience
My Complaint Id is :SE10022549

I had given my cell(K850i)to your Dadar(W) service centre (Mumbai) on 10th Oct 2008. They told me that it require around 2 weeks for repairing it. It has passed over one and half month and the service centre persons are still working on it.They are not talking properly (Yesterday when i asked them how much time do you require to repair it, they said talk to the customer care).So the customers have to hear such answers to their queries. So this sort of service they are providing to their customers.

My cell's warranty period is going to end by February 2009.

On the other side, the customer care people are not giving any exact updates on the issue. I had logged my complaint(Complaint ID:SE[protected]on 17th November. one of your executive says that your cell is ready and you can collect it from the service centre.But when i call service centre, they say that your cell is still not ready and they are working on it.

I want you people to take strict action them.

I want either you provide me a new cell of same model or extend the warranty period(by the time spent during the period of inconvenience).




Country: India
First Name: Ashwani kumar
Last Name: Varun
Phone Number: [protected]
City / Region: mumbai
Agree Legal Terms: Yes.
Sign up for enews: No.

Sir/Madam,
here are the required details realted to my mobile and me-
My Name: Mr Aditya Singh
My Address: Flat no-601, Prince Tower, Plot
no-51, Sec-20, Kharghar-410210, Navi Mumbai, Maharashtra, India
Phone Model:Sony Ericsson-k550i
Make-N/A(?)
Last Number Used:[protected]
Email for Communication: singh.[protected]@gmail.com
Missed Date: 1 sep 2008
IMEI NO.[protected]
My Present MOBILE NUMBER:[protected].
Now you are the only hope sir..i really hope for some positive reply soon.
thanking you.
Yours Sincerely,
Aditya Singh

To:-
The Manager,
Complaints.com
Monday, 15 December, 2008

Dear Sir,
More than an year ago I purchased an expensive model of SONY music system Model MHCGNZ333D/CE12 for Rs. 11, 700/-. However, ever since its purchase I have been feeling as if I have made the biggest mistake of my life because of the Sub-standard quality of the above system.

The problem with the system is that either it does not read or takes so much time to read and keeps on dislplaying READING or if I try to open it only one out of the three discs may open.
I have been facing this kind of problem since it's purchase for which twice I lodged a complaint within warranty period.
Temporarily it was rectified but now again I face the same problem and warranty period has elapsed.
Needless to mention that when this phenomenon was brought to the notice of SONY, the reply was and since it is ‘Out of Warranty’ now, every penny will need to be paid (cost Rs Rs3500/)

For a Purchase of Rs11700/ if I have to spend Rs3500/ after just 14 months of purchase then I think 'SONY' is Accountable and they cannot just do away from it by replying that warranty is over .This amounts to just fooling the customer and
ofcourse wastage of money and manhours.
I think something seriously need to be done as I am not the solitary customer who is facing problems because I saw so many complaints on the internet against SONY systems .
It will not be out of place to mention that SONY has been dumping sub-standard products in Indian market which lasts only up to the warranty period. I think your intervention in the matter would help me in getting my problem solved.

Since your site has been helping many people by taking up consumers’ cause, I am sure you can set these fellows right once and for all as they have been taking Indians for a ride for quite sometime.


The Contact Details of SONY India are as below:-
Sunayana Commodities
C-12, G.Floor, Vishal Enclave
OPP Rajouri Garden, New Delhi-27
email [protected]@yahoo.co.in
ph:42131520/21/22

Best Regards



Yours sincerely,
Vijay Misra
My details
email [protected]@yahoo.com
ph [protected]

Sony Ericsson Complaints - Faulty Headset still not replaced (Set hang and speaker problem)
Sony Ericsson
Faulty Headset still not replaced
I bought a Sony Ericsson K220i cellphone dated 18.06.08( Solution Infotech) Allahabad (UP)
After a few months its headset started hanging problems. As it was under the warranty period i gave it to the sony ericsson Solution infotech (Dealer) for replacement. but he say to me its not a possible kindly go to service center. i go to service for solving above problem, but from service centre i can't satisfied. kindly give me a suggest and solve my problem ASAP.

Regards
Pankaj Gupta
[protected]
Allahabad(up)

I am Neeta Singh from Bokaro Steel City, Jharkhand, having the well known model w580i of one of the most booming mobile and cell phone companies, "Sony Ericsson".Bought in April'08, it started giving troubles from the very next month.When taken to service center, after complaining that the very parts of the phone cannot be fetched from the nearby areas, handled me back my mobile after a month and now after spending approximately 2 months at service center only, it has stared showing new problems such as :

1.No Vibration or sometimes at its own will.
2.Automatic Switch off on visiting packet trainer in games and on pressing the icon of resolution in fitness.
3.Automatic Switch off at the start of games and then again restarts

Looking forward to seeing a positive response as soon as possible.

I have purchased one Sony Ericson Mobile Model-W 350, S.No.[protected] on 11.09.08 through Easy Cell City chennai - 84, . Later I found defective in batter (Capacity charging problem) I requested to Easy Cell City people for the replacement of defective piece of mobile and got acknowledgement from them on 17.10.08

Ref: Requisition letter dt. 14.10.08
Easy Cell City, Ch-84 Purchase Invoice No.872 dt.
11.09.08
Certificate from Accel Frontline Ltd, Chennai. Delivery Cha
Thanks & Regards

Heena K. Jain

I had purchased a Sony Ericsson Xperia phone from The Mobile Store. There was a problem with the Handset, and I took it to the Authorised Sony Service Center. It's been more than 10 days now and they are dangling over the replacement of the piece. The RM of Hyderabad Mr. Venkat is dallying on this issue for the past one week and not replacing my handset.

Can anybody please help me because I had paid Rs.41000 for the phone.

complaint given:Salora international ltd.Grant road(E)
COMPLNT ID-MUM22061--DATE11/11/2008.

HANDSET GIVEN ONE MONTH BACK BUT STILL NO STATUS NO ANSWER NOT ATTAINING PHONE BY YOUR SERVICE CENTRE
CONTACT NUMBER 0091-[protected]