Sony India Complaints & Reviews

hello, my name is Ravi Barasker from 28, gopal pura maxi road ujjain (M.P)

the device details

company- sony sricsson

model- F305

IMEI no.-[protected]

Work Order no.-SE[protected]

i have purchased my phone on 15/05/2009 from "lotus vishala area dewas road ujjain (M.P) and after the 10 day's the problem were occured in the phone the problem is "when the phone is idel for 2-3 hours then at this time the phone is showing off to the caller and when one outoing is made then the phone is on " i told this to the service center after 10 days and they told to udate the software for this problem and i can update software 3 times and after this the problem is not solved the can suggest to replace a motherboard they can replace the motherboard 3 times but the problem was not solved at till.
the 5 months are spent in all this procedure and i can not use the phone after the purchase only 10 days
i can use a phone last i have give a phone on 19 sep 2009 and till i can not got my phone and the service center owner told 2-3 days after every 2-3 days and till today 31 oct 2009 i can not got my phone the service center owner give an commitment for replace a phone but they con not give any response to me
and i have complained to sony ericsson company but they also not given an satisfactory response so i want to replace a the defected phone please advice and take an action against the service center and company


service center "samriya marketing shop.no 13 ksheer sagar shopping complex ujjain "

TO,
SONY ERICSSON MOBILE,
INDIA.


SUBJECT :- COMPLAINT AGAINST SERVICE STATION

KIND ATTENTION,

PLEASE NOTE THAT I HAVE A COMPLAINT AGAINST YOUR SERVICE STATION.I DEPOSIT MY PHONE MODEL NO-K790I FOR REPAIRING OF CAMERA SIDE SWITCH,JOY STICK/NAVIGATION KEY AND CHARGER/HEADPHONE/USB CABLE CONECTOR AT YOUR SERVICE STATION(19 NETAJI SUBHASH MARG DARYAGANJ DELHI) IN WORKORDER NO-SE[protected] ON 13/10/2009.
I WAS CALLED ON 18/10/2009 FOR RECEIVING MY PHONE.AFTER REACHED SERVICE STATION I SAW THAT MY PHONE WAS NOT PROPER REPAIR AND BODY OF MY PHONE WAS BROKEN.SO I DID NOT RECEIVED MY PHONE FROM SERVICE STAION BECAUSE BODY OF MY PHONE WAS BROKEN BY YOUR SERVICE ENGINEER.
SO I DEPOSIT IT AGAIN IN WORKORDER NO-SE[protected] FOR PROPER REPAIRING AND REPLACING OF BODY COVER.
I ALSO REGISTERED MY COMPLAINT ON SONY ERICSSON CUSTOMER CARE VIDE COMPLAINT NO[protected]
SO I REQUEST TO YOU PLEASE REPAIR MY PHONE PROPERLY AND REPLACE MY PHONE BODY DUE TO MISTAKE OF YOUR SIDE OTHERWISE I WILL TAKE A LEGEL ACTION AGAINST YOU.


JITENDER TEVTIA
DELHI.
CELL NO-[protected]

I purchaised a mobile sony ericsson K810i from Kollam just 10 months before and my phone doesnot read memory card. It has been noted that for the past 4 months it reads for a second and then no signal of the same. Even though I asked for help through the web address given I received no reply. Please do the needful

EBD: Regarding the Outex-Delivery and Bad Customer Support of Sony Ericsson F305.




Against SonyEricsson Support (RTE Services),

Thanx for your prestige assistance for my Sony Ericsson F305!!!!!

My Device Agenda:

Company Name: Sony Ericsson
Device type: Mobile Phone
Phone Model: F305
Color: Black
Accessories: Charger, handfree,handset module, extra back cover, tiding thread.
No cable, no PC-Suite, One -year harware warrenty
Software Type: Java Phone
IMEI No: [protected]
Workorder No: SE309SSM10536
Created on: Oct 3 2009 5.02PM
Purchasing Date: Jan 12 2009.

Symptom Description: Emergent ON/OFF problem, no text no picture in display, Sound Shuttering



I am ABHISHEK Malik from Rohtak City, Haryana (India-91). with an adrres of the 828/14 guru nanak pura, rohtak-124001.
i have a handset of Sony Ericsson F305 with an IMEi no of [protected] with black color look.
My handset purchasing is 12, Jan 2009. i recently submitted my handset at Swastik Systems ( Shop No-07
Bapu Aasharam Market, Chotu Ram Chowk, zrohtak-124001.
almost more then 1month has been gone and i am still waiting for my handset for he conformation to be repaired.
i am not getting why you guys are taking so much tme to repair my handset.
my job sheet complaint numbers is SE309SSM10536 and the problem related with the handset is Swtich On/Off
with no display no correction in slow down process.
I am your regular customer and m dually dissatisfied with your services.i recently submitted my Sony Ericsson Xperia
handset for new Body skin setup. that is still under progress n you know more than 2 months has been done.i already
submitted my handset for a mutual software problem many times.I think Sony Ericsson just believe in selling products.
you guys are so irresponsible for your services and customer support.
you guys already delivered me a bloody brusty handset with a lot of problems pre-installed. i want a box banded handset with
an warrenty neither m gonno complaint about your service in consumer court. if i cn't tolrate your
brusty factor of customership.Its not my fault that i purchased your bloody handset and i will collect your evidence against your
irreregular sevices.I am not getting any support from the customer service centre in rohtak. each and every time when i visit the
service centre theytold me to have patience about the services. i paid 8200/- for my new handset and i want a new handset at any cost.its getting
enough for me to tolrate your serices.........


I got a call from Mr. Deepak Kak (RTEServices) regarding my Sony Ericsson F305 on Tuesday, October 27, 2009 at sharp 5:42 (GMT New Delhi, India). He told
me that Sony Ericsson will surely change my pre-defected handset Module with a new Box Packed Sony Ericsson
F305 I told him about my problem for my handset. I recently register and submitt my handset for a Display and Emergent
switch ON/OFF problem.I wrote an e-mail regarding the bad and non-responsible customer support of Sony Ericsson to Mr.
Deepak (RTEServices)..
Mr. Deepak Kak (RTEServices) have been told me the actual aspect about their Customer Support. He commit me to deliver a Box
Packed Sony Ericsson F305 as i have been mentioned in my previous E-mail. But now again the question is about your fake
commitments. The certified Service Centre at Rohtak City (Swastik Systems) is not delivering me any Box Packed. The Service
prefessional doesn't have any information regarding your fake commitment.They told me clearly that they are not gonno deliver
any Box packed Sony Ericsson F305.

What a miss-Syncronization you guys have in your own team.
Interesting is that, even the developers dn't know what they had been embeded in their Mobile Device.
The Award winning Technical Support and CSE is playing Blame game with their customers.
You guys just believe in selling mobile device instead of maintainning the CSE and Better Service facilites.
Now the Senior Personnals Starts proning the fake commitments.

Your support is just like a freek, a bunch of crooks. Mr. Deepak said something but Service Centre doesn't maintain
type o[censored]pdated info about my Box Packed Sony Ericsson F305. I already submitt my handset and i am not gonno
collect that piece of junk from there anywhere.
Whatever a legel terms and conditions said, in terms of Application. I done that, i send an application E-mail, Got fake feedback
and your roll-on statements. I just want all my JobeSheets history from that Service Centre at rohtak including all my service details,
parts found defected, Service Crieteria, and Specially how many times you guyz have been changed and reparied that handset from
the vary first day of my purchasing that bloody mobile Device.
That service presonnal Staff doesn't providing me any feedback according to your statements. hopefully you CSE will provide me the Service
Detail history of my Sony Ericsson F305. Now i don't think so anybody could help me in your Entire Organisation Sony Ericsson.
So i think Mr. Deepak, its much better to seek some legal aspect for my Money, Time, Resources and intention that i paid for your non-sense CSE and servicing facilities instead of requesting to your Company.
I try to contact many professionals in Sony Ericsson (RTEServices) but thry are ignoring my issue and just chilling out.
I think Sony Ericsson likely to be inquired by a Consumer Forum Board rather than inquiring a Customer.
Here i am having a list of all the Award wining blogs of Sony Ericsson Service support, Check them out and sort out my issues.

http://www.consumercourt.in/mobile/5100-problem-sony-ericsson-f305-unsolved.html
http://www.consumercomplaints.in/complaints/sony-ericsson-w810i-c67292.html
http://www.consumercourt.in/mobile-handset/3166-sony-ericsson-customer-care.html

just go and consult with your technical experts about all the details that u have been mentioned in Sony Ericsson F305 Website as:
1. Phone could be used as a modem.
2. Worsty PC-Connectivity
3. hangdown from a vary first day
4. Music Player problems
5. memory enhancement problems.

and specially the BAD CSE and FEEDBACK to all the customers.

Hopefully,

Complaint Board will help me.




Abhishek Malik

H.No. 828/14, Guru Nanak Pura, Rohtak-124001, Haryana (India +91)
[protected]@gmail.com,[protected]@in.com
Ph: [protected], [protected]

Dear Sir/Ma'm,
With due humiliation i am trying to register a complaint against the Sony Ericsson Mobile,India for sloppy service and neglect of consumer rights.
I had purchased a Sony Ericsson Mobile W595 on 03/01/2009 from Essar Telecom Retail Ltd.,Kamlanagar worth Rs.14,059.It was the latest model from Sony Ericsson at that time.
My mobile handset was under one year warranty.It was erratic from the beginning.After about 2 months o[censored]se,some of its buttons became nonfunctional and it started to hang.I contacted the Sony Ericsson Customer Care which guided me with the address and the location of the nearest service center.It was RT Outsourcing Ltd,Roshanara Road,Kamla Nagar.I searched for the service center for approximately 2 days frantically but since there was no board/sign on the shabbily constructed service center,i had great problems even tracing it.The Service Center people at Roshanara Road couldn't repair it and they took my mobile to send it over to the main service center at Okhla.I received back my mobile after around 10 days.It was repaired.But i had to stay without a mobile during that period.
Now,in September on 20th,my mobile display went totally blank,There was no display at all.
I approached the same service center on 24th September and they again deposited my mobile saying that it needed to be sent over to Okhla again.They said that it might take 5 working days to get repaired.
It is 29th October today(more than 40 days) and i haven't received my mobile handset yet.I have ben calling the Service center at Roshanara Road so many times and they gave me the Sony Ericsson helpline number.I have called the Sony Ericsson Customer support so many times.I have even lodged a complaint regarding the same at their customer support,but they never reverted back to me,nor have i received my handset till now.
Sir/Ma'm,i am a medical professional by occupation and you must understand how important it is for me to have my handset with me as i am on call several days in a week.I have been in embarrassing situations like this on several occasions just because i didn't have my handset with me.The Company charges so exorbitantly for their so called trustworthy handsets but they are always erratic and neither does the company provide the customer with an alternate handset for the time-being,at least till the duration the handset has gone for repair.
I need to bring this into your kind notice,so that i may be redressed of my woes.
Thanking you,
Dr Sangita Yadav(MBBS)
R-10,Model Town-3
Delhi-09
[protected]/[protected]

Hi,

My mobile was stolen in Chennai at MGM Beach Resorts. Would be grateful if it could be found. The details are as below

Name : D Srinivasan
Address: 3A/29, Cee Dee Yes Apartments, 100ft. Taramani Road, Velachery, Chennai - 42.
Phone Model : Sony Ericsson W810i
Make : Sony Ericsson
Colour : Black
Last used No: [protected]
E-mail : [protected]@yahoo.com; nd.[protected]@yahoo.com
Missed date : 28/10/2009
IEMI No :[protected]

I have been using SE-P1i since last 2years. Recently i Shifted on Idea connection (prepaid) and it was too working fine. But from last 4-5 days, i have been receiving "Channel 50" on my cell phone's screen around 300-400 times in a day n they get stored in my Inbox. I am really fed up of these messages. I have already launched complaints 3 times to customer care but its of no use. The Message shows various schemes under the Idea Cellular along with the location of the tower signals my phone is catching. I mean that every time the phone changes the tower, it sends a message to me. This happens around 300-4-- times in a day. I am really fed up of these messages. I have already registered for DND services around one month ago. Please help anybody. Thanx in advance.

Dear Sir,

i am using sony w910i from last 1 year its very nice handset i am so impressed with its all feature like its clearly of picture but most important thing is its batter backup ,its amazing i hope no other hand set could do it ,i have some problem in it the problem is i could not connect my phone to PC when i connect it its not showing charging , for that i have submitted my phone to bhubaneswar(SAHID NAGAR) service center they keep it in observation for 10 days still they could solve the problem, they damaged it more they broken my handset body and its not charging with my charger for their irresponsible service please do some thing, i submitted my mobile to (BAPUJI NAGAR)other sony ericsson service center but they are also unable to repair it. tell me how could i use it again its in dead condition please do needful help .

my EMEI NO[protected]

Regards

satyendra pratap singh

[protected]

I had purchase Sony Ericsson K790i from Hot spot telephone shoppee at sadashiv peth , Pune on Dated: 24.oct.08 .from December I'm starts facing problem with my handset.Sometimes it's keypads stop working or sometime joystick & sometime Both were not Working.I had visited Service Centre Tilak road, Pune several times.On last visit they took One Month to repair the set & they said that they had replace the Motherboard of the set.Now again I'm facing the same of problem. i gave them again , now also they are taking nearly one and half month. I'm very tired from of situation.sir, it is warranty period . till now they have took 3 months of my warranty period
So,Please arrange to replace my handset otherwise I'll go for other Option(Consumer Court),If my problem is not resolved as earlier.

I purchased sony vaio laptop in month of April,09.but to my dismay it develop fault in display panel and lineing started to appear.
I gave laptop for repair and service centre took 6 days to repair it.

But cursing my decision to buy sony vaio, again it develop problem and now it started making sound.i have mailed them that i need someone senior to talk but no response from there side.

After spending 50000 i have got mental harassment.i repent day when i choose sony vaio instead of some other brand.
Below is the trail of mail i had with sony customer care.

Hi,

This is with reference to the complaint logged number: 4476029

Very disgusting to say i have got no call from your service centre with reference to the above complaint.

Lap top is making lot of noise while working.i want someone senior whom i can speak to else i am going to consumer forum.

Below is the mail which i got when problem had occured earlier.within 3 month of purchase i am facing second problem with this laptop

Kindly replace the laptop

Dear gaurav mathur,

Thank you for your interest in Sony India.

We have received your Email and your request has been logged as : 4268710.

Please use this Number for any future reference to your request.
Our response time will vary based on the nature of query.
We will make every attempt to respond to you expeditiously.

We solicit your co-operation and understanding.

We look forward to developing a mutually beneficial long term association.

Thank-you
Customer Care Center
Sony India.

Advise for everybody never purchase sony vaio

WRONG REPLY BY COMPANY REPRESENTATIVE
Complain No[protected]WORK ODER NO--SE[protected]
This mail also written to sony ericsson mail id on x1support.[protected]@sonyericsson.com and same it is forward to you for your reference that i have suffered many problem. detailed given below.

I have subitted my Phone J121I for Service at your JODHPUR,


In continuetion to above i have suffered many problem since last 3 Month. But no any person reply positive. he replied that we have not abale to solve your problem who is related to charging . Problem & same i have follow-up also your Call centre No on[protected] and he replied that phone is already repaired and collect your mobile from Service Station (i.e.Jodhpur ). and same I followed this procedure. but at your service station, no any action taken at your side. if you are not able to give me a better after sales services than dont give any warranty to any persons. WHY ARE YOU CHARGE HIGHER PRICES FOR YOUR INSTRUMENT.


NO ANY PERSON TAKE RESPONSIBILITY AS YOUR FAVOUR.


I will not able to wait more time. if you are not Possitive reply immediately than i may go to another way.


I am not satisfied with your services and mobile.


Anuj Choudhary
[protected]

Purchased Sony Ericsson Mobile Model W350 from Sony's Authorised Shop. at Jabalpur. Mobile Stopped working after 15Days. We have given the Mobile to Sony Service Centre IT Solution at Jabalpur on Sept 14 2009 wide their workorder No. SE309IT110314. Tday is Oct 23 2009 & still Service Centre or Sony People are not giving proper response.
As the Mobile I've purchase has manufacturing defect & it should be replaced or I should get my money back.
I Want to sue this company in Consumer Forum - so that people who are buying Sony Products should be aware of the poor quality of services & products of Sony.
So please let me know the method.

I'm Chintan Kantharia from Surat, Gujarat, I'm writng this
with a lot of disappointment and anguish, with reference to current
complaint no: SE [protected] On 12 Oct 2009 At S.P. Connecting,SESS Shiv pooja,opp Turning Point, Ghoddod road Surat, Gujarat.I had purchased a Sony Ericsson K850i in
March'08 Which had cost me a whopping amount of
Rs.19200/-. However I have been constantly facing problems with it since
Apr'09, first there was a problem with display and
it was repaired (Cost:1000/-) at Authorized service station in Surat P9 Services Limited.
Thereafter I again faced a problem just one month later where I had to change the Keypad (cost:1200/-) at same service center And again one month later to this
the display had to be changed and since then the mobile has stopped
working, I had lodged a complaint in Aug, Complaint
no. SES-246 at True Value service Limited, Surat. The mobile was sent to
Bangalore for repair however now I have been told
that the mobile cannot be repaired. And Second time SP Connecting Also told me your mob was not repairable. This kind of reply is highly disturbing
especially when it comes from such a reputed organization, I have always
contacted authorized dealers and in spite of this I'm having to face this kind
of problem, What am I supposed to do now with a hopeless cell phone which cost
me Rs 19200/-. Kindly suggest, Your kind reply is highly awaited

I had purchased Sony Er mobile ( Model K790i) from Pune( Maharashtra ) in the Year 2007 and where I still reside. This phone has recent problem related to the key pad as I initially thought.

I took this to the service centre dated Oct 6,2009 located at Tilak road, Pune( RT Outsourcing Services) and the diagnosis was done and it was related Jog dial/jog stick and key pad not working as mentioned in the work order . The work order no is SE309RT313103

I hope the problem should get the solved within week considering the time of spares availability and so on so forth.

Till today the spares are not available with centre and not sure when they will be available. The spares also consist of the foil below the key pad, which had the problem
Of the availability as I was told when I called up the lady at the centre.

The expectation of the Sony brand are very high as far serviceability is concerned. I am stuck up for almost fortnight now.

Kindly guide us for the above problem or the necessary steps I should take further.

Ajay Ramgol

Corporate Head Vendor Development
Corporate Guide Central Manufacturing Services

Precision Automation & Robotics India Ltd.
Sr No 38/2, Narhe, Pune 411041.
Tel +[protected]/82/83
Fax +[protected]

Dear Sir,
I purchased my W350i cell phone on 26th june 2009 from Apoorv Communication Patel Chowk,Haldwani (Nainital).I switched it off for 1 hour then i switched it on and it did not switched on then i have send it to Sony ericsson service centre Tikonia,Haldwani (Nainital) they are saying that it will be send to chennai which will be coming back within 1 month.Therefore i requested you to take several action regarding to my cell phone.My cell phone IMEI No. is[protected].
With Respect,
Gaurav Paneru.

I would like to share with you chronology of events as follows:

1) Defect in DVD drive was discovered and reported to SONY SERVICE CENTRE at Kasturiba Nagar, Chennai on 09th Oct 2009. At this point of time, barring DVD drive Laptop was functioning properly. Laptop was attended by SONY service engineer for technical check-ups. After checkups I was told to use VAIO RECOVERY TOOL to format the hard disk. Service Engineer said the problem with DVD can be resolved by using VAIO RECOVERY CENTER.

2) Later after coming back to home, a new problem surfaced when I was trying to switch on the Laptop. The laptop was automatically switched off every time it was switched on. SONY SERVICE engineer has probably mishandled the Laptop during cleaning and check-ups. I informed SONY that the Laptop invoice date is 09th Oct 2008 and that the product was under Warranty the day problem was reported to SONY. Since the initial problem was discovered and reported at SONY SERVICE CENTER on 09th Oct 2009, I was assured by SONY that the Laptop will be repaired under Warranty subject to verification of Invoice Copy. Laptop was handed over to SONY SERVICE CENTER for diagnosis on 15th Oct 2009.

3) On 16th Oct 2009, a copy of original invoice was hand delivered to SONY SERVICE CENTER at Kasturiba Nagar, Adyar, Chennai. As of date I have neither been updated regarding services rendered towards repair of the Laptop, nor have I been given any confirmation by SONY that the repairs will be done under Warranty and free of cost to the Customer. My conversation with SONY CUSTOMER CARE a couple of times was futile as customer care didn’t have answers to my queries. Time and again I was asked to wait for feedback from SONY. Customer Care never keep any of innumerable promises of calling me to update the status. My Laptop is still under Custody of SONY.

4) On 20th Oct 2009, after waiting long for any kind of response from SONY I called SONY Customer Care to know the status of my Job. Then after long wait i was informed our phone that the Job has been cancelled without stating any reasons whatsoever.

It seems that SONY has molafide intentions to exploit the situation in their favor thereby compromising on service quality and customer satisfaction.

Please advice on the above. Rejection of my Warranty claim by SONY is not justifiable. Warranty cost is built in the shelf price of the product and consumer cannot be denied rights thereunder.

Regards,
Chetan kavdia
+91 [protected]

I want to highlight the problem of mis management of customer care in SONY corp.
I lodged a complaint with them four months back but till date no one has visited to fix the problem.
Everytime i call up Service center they will keep on transferring the call from one desk to another.

Can some one look into this issue.

Thanks
Siddharth

my mobile W550I model has lost. how can i got this mobile. can Sony Ericsson company help me to findout my mobile phone. is there any method by entering imei number to find out where is my mobile.

I have given my Sony ericsson G 900 mobile to service centre at chandigarh as its touch screen was not working and i was unable to receive any call & its battery back up was also low.(Its just 5 months old set & its duly covered under warranty)
I had submitted my set on 25.09.2009 and i was given complaint id no.SE309RTC14011 n i was told that touch screen will be replaced within 7-10 days.

I had visited service centre 4 times & every time they say its not repaired/they dont have parts & it will take another week. This is going on for 4 weeks.

When i asked them about any higher official to talk to, they gave me mob nos. of Ms Payal & Mr. Virender Mishra. And with all the professional respect that Sony Ericsson has, those two official dont bother to accept calls.

I had even logged my complaint to their call centre no.[protected], but they also keep on saying that its not repaired yet.

And now i want a new hand set from Sony ericsson as my hand set is still under warranty, so please provide me any e mail id of sony ericsson services to log my complaint or please forward it to them.

To,
The Customer Care department,
Sony Ericson.
Delhi, Kolkata, Mumbai

Sub: Delaying repairing of Mobile Model No. W710i, work Order No.- SE309CPT10210, Case No.[protected].

Dear Sir/Madam,
My Mobile Phone was out of order and I have given for repairing to your service center in Jamshedpur (Care point – 1st floor, 9 Bagan Area, New Kalimati Road, Near Hotel Sagar, Sakchi Jamshedpur-831001) on 13/07/2009 with Rs.300/- advance. It was assured by Care Point that it would be repair and handed over to me within 15 days from above mentioned date, but they fail to hand over me the same even after 2 months showing unavailability of spare parts. I asked them to show the repairing job no. they also could not provide the same. Finding no alternative, I had complained the matter to the customer care department on 20th August 2009. After that I got the Job/work order No. as mentioned in the beginning of the letter. From the Customer care department it was promised to hand over the Mobile set, after repairing, within 15 days time. But with deep regret I would like to inform that even after so many correspondences the set has not been repaired and handed over to me till date, showing the same reason of non availability of spare parts. Again I contacted to your customer care department and surprisingly, I came to know 2 different stories.
. Mr. Virender Kumar of customer care department of Delhi office told me that he has got the information that the set has been repaired and handed over to the customer. When I stated him the fact that set has been not be repaired, he asked me to tell the local service center at Jamshedpur to contact with him immediately. I arranged the local service center to talk with Mr. Virender Kumar. During their conversion I got the second story that Mr. Ranjan Das Senior Manager of your Kolkata office ordered the local service center to drop matter as the case is quite old.
Now, please tell me why the customer will be harassed for the last 3 months in such a manner without any clear cut information / valid reason. Take necessary action to repair my set at the earliest otherwise I will be forced to go the Consumer Court for proper justice. All previous correspondence are attached below here with for your ready reference.

Thanking you.

Pankaj Kumar







Sony Ericsson Contact Center, Ticket: 78842894
From : questions in <questions.[protected]@support.sonyericsson.com> Fri, Sep 25, 2009 05:36 PM
To [protected]@indiatimes.com •
Reply

Reply All Forward Open in new window Show Original

•


Dear Mr. Kumar,
Thank you for contacting Sony Ericsson Contact Center.
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. However, with respect to
the feedback received from the service center, we would like to inform you that your handset has been repaired and ready for collection. So, we
request you to kindly collect your handset from the service center and confirm us
the same.
Best Regards,
Gupta, Richa , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Gupta Richa
Case Opened: 20/Aug/2009 06:19:[protected][protected]
After receiving your message immediately, I contact Jamshedpur care point but not received any positive response from your local customer service
center. I have also received telephonic talk on 18/09/09 with Kolkata Care Center that with in 5 days your mobile shall be repaired positively.
Now I am fully disappointed with your service and with in a week time if you are not able to short out my problem which is continuing from last
3 months. I will go for legally action against your service.
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 19 Sep 2009 18:22:06 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We would request
you to kindly confirm us whether your problem is resolved or still persisting. Kindly confirm us the same so that we would be able to assist you in
the better way.
Best Regards,
Sharma, Vijay , Sony Ericsson Contact Center
The details of this case are as follows:
Case: 78842894
Engineer: Sharma Vijay
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 04 Sep 2009 13:41 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
all most 10 days over of last communication and earlier almost 2 months so how long it will take after communicated to you.
so now i am thinking i have bought wrong brand, so far i have hired about this brand its service is very prompt but how should i
believe i am suffering for more the 2 months.
pankaj kumar
From: questions in
To: [protected]@indiatimes.com
Sent: Wed, 26 Aug 2009 17:02:40 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform you
that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best possible
solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul , Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 26 Aug 2009 13:32 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Mr. Kumar,
This mail is in reference to your concern regarding Sony Ericsson handset. Thank you for providing your case details. We would like to inform
you that we have forwarded your complaint to the concerned department and we assure you that we will surely get back to you with the best
possible solution.
We would also like to inform you that regarding the cost of repair, you will be informed by the service center only.
Warm Regards,
Lalit ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Kumar Lalit
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar
Ph no- [protected]
---- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
Case Opened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 26 Aug 2009 12:44 CET
From: , [protected]@indiatimes.com
To: questions in, questions.[protected]@support.sonyericsson.com
Subject: Re: Sony Ericsson Contact Center, Ticket: 78842894
Dear Sir
the Service Tag ID No- SE309CPT10210 & IMEI No- [protected], Service centre nam is :Care Point , Jamshedpur, Jharkhand. Pl tell me
tentative time required for repairing & cost of the same by return mail. Advance of Rs 300 to Care Point on 13.7.09 but no action till date.
Thanks
Pankaj Kumar, Ph no- [protected]
----- Original Message -----
From: questions in
To: [protected]@indiatimes.com
Sent: Sat, 22 Aug 2009 10:25:18 +0530 (IST)
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
This line was auto-generated.
Please do not remove or alter text below this line. [X-Ticket:78842894,2]
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike
questions.[protected]@support.sonyericsson.com, 22 Aug 2009 06:55 CET
From: , questions.[protected]@support.sonyericsson.com
To: , [protected]@indiatimes.com
Subject: Sony Ericsson Contact Center, Ticket: 78842894
Dear Customer,
Thank you for contacting Sony Ericsson Support Center.
With the reference of your email, we understand that you have submitted your handset at the service center but you are not getting proper response
from service center people. We really apologize for the inconvenience caused to you. We would request you to kindly confirm us the service tag ID
along with the IMEI number of the handset and the service center name, since we need to get the history of your case. We will surely get back to
you with the best possible solution. In case of further query, please feel free to contact[protected]Prefixed by STD code of your city
(From Mobile or non-BSNL/non-MTNL No.[protected]Toll free number from BSNL & MTNL)
You may also visit our website: www.sonyericsson.com to know more about Sony Ericsson Products.
Warm Regards,
Rahul ,Sony Ericsson Customer Care
The details of this case are as follows:
Case: 78842894
Engineer: Bist Rahul
CaseOpened: 20/Aug/2009 15:49:[protected][protected]Old emails:
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand
Agree Legal Terms: No.
Sign up for enews: No.
[protected]@indiatimes.com, 20 Aug 2009 12:19 CET
From: , [protected]@indiatimes.com
To: , questions.[protected]@support.sonyericsson.com
Subject: Phones
Product: W710i
Opinion: Please tell me how much time you will take for Flex part no-SXK1097035.
I am suffering more than two months for this. From your service provider care point Jamshedpur (Jharkhand)
Country: India
First Name: Pankaj
Last Name: Kumar
Phone Number: [protected]
City / Region: Jamshedpur/Jharkhand