Sony India Complaints & Reviews

Purchase a Sony digital camera of DSC-W210 model on 06 Apr 2009, with one year warranty.Now there is no image seen on the LCD screen. Shown at SONY India Pvt. Ltd Rajaji Nagar, Bangalore. They are asking Rs. 7000 appox for replacement of LCD screen. It is a clear cut case of LCD failure rather than LCD broken as they claim. There is no physical damage on the set.This product is within the period of warranty. This LCD failure is failure of product which they are not accepting and charging 75% of the original cost of the camera.

I have purchased my new phone of Sony Ericsson Model W-705 on 6-4-2009.

from[protected] the centre selection key & 2 functions keys were not working. So, i went to above addressed service station of SONY ERICSSON on[protected].

They have lodged my complaint and have taken my phone for repairing and told me that it will take minimum 7 days & maximum 10 days for the repairing. so i deposited my phone there. The details are as per below.

IMEI No. [protected]

Receipt No. of P-9 Services 1091

MF Code 09W10

Work Order No. SE[protected] Dated[protected]


Today on[protected] after 1 Month 5 days i went there for asking about status of my phone.

I got answer that it is not repaired yet & HOW IT WILL TAKE THEY DONT KNOW EXACT TIME..!!!!

Is this a answer to be given to a customer ?

The phone costed me about 16,000 Rs. & is just 6 Months old and i m facing this problem.

and the HANDSFREE supplied with it (Model HPM-77) is also not working so i given that for exchange also. they told that Minimum it will take 1 Month.

So who is responsible for this much of Delay ?

i was not having any other cell phone so i bought new phone.

So who will pay the financial damaged occurred to me ?

Please follow up this complaint to SONY ERICSSON

2nd December, 2009

my mobile phone got stolen today.i am here to report for the theft.
the details are as following :


Name : Gagan Kathuria

Address : C - 1 / F - 1, Dilshad Garden, Delhi - 95

Phone Model : Z 550i (Sony Ericsson)

Make : 2007

Last Call Made : [protected]

E - Mail For Communication : gagan.[protected]@gmail.com

Missed Date : 02nd December, 2009

IMEI No. : [protected]

for any information plz. call : GAGAN # [protected] or E - Mail ( ID given above) me.

thank you.

i am gaurav Bhatt working as a Lecturer in dehradun.I have purchased sonyericsson w910i mobile phone 3 months ago.1 month ago my headphones stopped working properly.so i decided to go to service center located in allied info-tel,25-tilak road,Dehradun-248001,[protected].
they said that i will get a replacment in 1 week but after 1 month they are still saying that ur work is under process, i am tired........i want my headphones back..........

i have purchased a handset of sony ericsson india pvt. ltd. from M/s Indira enterprises, sector -22 a , Chandigarh on 25.10.2009 and on 31.10.2009 the set gone out of order , on that very day the set was given to SONY authorised service center in sector -18(near church) Chandigarh. they people told that it will be repaired in 2 weeks but 5 weeks have gone and it is still with them, i have visited there 3 times but the people sitting there misbehaved with me and my wife. the language was too much abusive and hrassing.
after that i contacted there customer care in Delhi , from last two week i am making regrous follow up with Ms. richa gupta both on phone and on e mail , they have filed a complaint no. 85819748 on 19.11.2009,but still nothing fruitfull is there.
now i want my handset back with a compentation amount Rs.32000.00( Rs. 1000 per day.)

From the time I have bought this TV for Rs.80,0000 from Vijay Sales Mumbai, it is giving me problems. This is the 3rd time in 2 years I have to get this part repared, spending around Rs.6000 each time. Infact, the LG 26" i bought the same day for Rs.30000 has not given a single problem to date. I strongly advise NOT to buy Sony Bravia as the model is defective and a white elephant with defunct / non-existant Sony customer service. I would rank it as the MOST UNTRUSTABLE BRAND atleast in India.

Dear Sir,
Kindly refer to my Log information no. 10611682 and job information[protected] dated 17/05/2009 , In this job my LCD was changed as it was broken when I was carrying notebook to Delhi having recurrent problem of WiFI since I purchased laptop some times it works some time not . When ever WIFI stops working , notebook show no wireless network is available I repeatedly reinstall the software with total computer recovery but it doesn’t solved the problem trying to identify the problem whenever I opened device manager wireless hardware was not showing. Then I visited to your Mohan cooperative service centre Mathura road New Delhi this problem was rectified as Engineer told me that problem was some loose connection and problem solved, as I already told you while I was taking my vaio to service centre Delhi my machine fell down from car seat to car floor and my lCD was broken , then LCD was also changed I paid 21,422 bucks having invoice no. 11663723/19.05.2009/15 : 3 :57

I purchased VGN Z26GN vaio model having serial no. 7002278 on 31st march, Since then this wifi problem was on and off . I handed over my machine to Smile Care Authorized Service Centre of Sony in Dehradun. They sent my vaio to Delhi .After 3-4 days service centre gave me estimate of repair and asked me to give consent , As i was helpless ,thinking that whatever parts required to be changed has to be changed , having no option I gave consent.

After repair I was intimated that take the delivery of your machine, Paying 30,275 bucks in which service charges were also added with some old changed parts.

When i looked the returned parts I came to know that due to cracked lower back body part of vaio, back part was necessary to changed, But key board and its assembly was also replaced which was not required. i am not able to understand that why key board and its bed replaced while it was absolutely O.K.

As if palm rest was already changed then what was the utility of changing key board and its assembly.
What was the utility of changing key board and its assembly. All these parts are not in one piece. they all are different parts and attached with screws and you can remove palm rest removing screws. why this assembly was changed giving financial load of 10,000 bucks.

It is very embarrassing that such a reputed company is doing just for making money or ease . I always have been a consumer of Sony my all electronic appliances belongs to Sony. I had sent you a mail approx 20 days back with 8 photos of key board but it came back not delivered to you probably having large data,. Now I am writing you again without photos. Sony is highly rated and renowned company and I want serious action, kindly see the matter as soon as possible.

Now I am going to tell you that after repairing I giving you some feedback. Some other problems started which is not excusable and much harassing.

Problem -1 wifi position is same sometimes it works and some time not
.
Problem-2 There is a eject button on the right side of machine just near the speaker is not working, a new problem generated.

Problem-3 whenever I carry it to my hospital and switch on it does not start.

6 days back I visited your service centre in Dehradun and told the problem, he removed the battery and keep pushing the start button for 2 minutes then he installed the battery it started, he told me that he reset the machine not knowing why this problem started. Now I have to reset in same way to start notebook not every time but frequently. So tell me what should I do, Should I write Blog or contact consumer protection agencies leading litigation damaging your company’s reputation. Please try to understand my problem I am being harassed mentally, physically, officially and financially. ,

I am requesting you to change the machine
Dr Puneet Chandra
5/4 Teg Bahadur road
Dehradun-248001
[protected],[protected],[protected],[protected]

I bought this model SATIO around 15 days back. and now i firmly believe that i have burnt my 31000 rs.Thanks to sony Ericsson. its a completely useless cellphone. hangs in every 15 to 20 minutes. ringtone goes off on its own. i need to check it after every 15 minutes only to discover that i have got missed calls. i have used two models of sony Ericsson ( P 910i & P 990 ) and was extremely satisfied. but this time you guys just duped me. i called service center and get to know that they can only reinstall the software nothing else. since i used to work with Samsung mobiles i know these problems cannot be solved with software up gradation. can u please give me back my money ?? or should i go to consumer court. ?? i really cannot stand this phone and this brand name any where in my life now onwards. i have ample of free time i'll go and sit in front of your outlets and scream to everybody about my problem. i'm ready to pay 5000 as a punishment ( for buying a sony phone ) ..but please return my 26000...hoping to receive an affirmative answer.

When i am trying to open Applications and Games on file manager it does'nt opens and shown a msg that operation failed. please give me solution for solving this.

My name is Abu Bakkar. I am a resident of chennai. I live in anna nagar.

my cell sony ericsson W810i was stolen two days ago in pattabiram military siding near avadi chennai. and i have made a complaint in T 8 muthapudupet police station regarding this. and i request your help in tracing the mobile in case its being mis-used by the person who stole it.
my phone details are as follows
1- model -- sonyericsson W810i
2 - IMEI no[protected]
3 - my mobile number is [protected]

please help me recover my stolen mobile

Thank you

I bought a Sony Ericsson phone on Jan,6 2009. After 6 months o[censored]sing this phone, the phone started to show various troubles. In the first week of July the keypad stopped working properly, so I deposited the phone at the service centre for repairs. The services provided by the service center were pathetic as they never picked up the calls. I had 2 travel 30km just to know the status of my repairs where a simple phone call would have done the job. So 20 days later I received my phone back with no apparent problems but with 15 days of receiving the phone the screen and the system connecter of the failed to work, my phone stopped charging and to make matters worst the screen became blank. I went the very next day to deposit the phone at another service center because of my previous bad experience with the first service center. Again I received my phone after 15 days with the in charge of the center personally telling me that I won’t face any problems with the phone. Within a week of this the phone screen started to flicker, so without any option I went back to the service center. Since the problem was not so intense the manager told me to return only when the problem becomes intense. I returned to the service center exactly 3 days after this date, when the problem became intense. Since then the phone is with the service center.
I have sent emails on the website seeking for a replacement but have received the mails for none. Even the letter I had sent to them last month has not fetched me any reply.
I am keen in getting a replacement for phone but sony ericsson is not even concerned about people who buy their mobile phones I have copies of all the job sheet that I have received from them.

I am enclosing the letter sent to them as well as the workorder sheet for reference.

Dear Sir,
Having a NUMBER 1 image in mind of SONY Corporation throughout the world I purchased Sony Music System MHC-GNZ8D, Serial number 6115388 on 27th Aug 2006. And from then till today (more than 3 years) the Music system performed beyond expectations in all aspects. The performance of the Music system converted my “CONFIDENCE ON SONY” to “RESPECT FOR SONY”.
And I carry forwarded the respect by recommending Sony Products to all my near and dears. The sale of atleast 3 Handy cams, 5 cyber shot cameras can be attributed to my feedback along.
But 2 months back I started facing some small problems in the system like Key operation hard, Key malfunctioning and Disc Exchanger malfunctioning, so I submitted it for servicing to one of the Authorized service center in Aurangabad and the details are as follows
Date of submission: 17th Oct 2009
Challan –CUM- Dispatch Note number – 3077

Service center Address is
Creative Electronics, LR 04, Kuber Avenue B,
Opposite Hotel Athiti, Jalna Road, Aurangabad-431005,
Maharashtra.

They replaced some parts like Optical Block, Motor, FR Belt, B Belt and switches and charged me Rs. 1786.
They rectified some of the problems and “AS A BONUS ADDED SOME MAJOR PROBLEMS TO MAKE SONY PROUD OF THEIR SERVICE”.

The problem in the system is that the sound output of system is not increasing once it is increased from 25 to 30 level.

And since 17th Oct 09 when I first submitted the system to service center I am struggling to get my system rectified.
I have visited them 15 times, made them around 50 calls and submitted the system 3 times (Can be cross checked with Job card available with the service center), but both of the problems still persists and the system is lying at my home as it is.

My respect scattered after this incidence and I was not able to believe that “SONY” talking of customer relationship management, one-to-one marketing, most valuable customer, and customer-centric focus.
I cannot believe that SONY can provide such a pathetic service to its customers.
I am not able to understand how you all manage such a world class service ???

I am still writing this with a hope that my problem will be taken care. I request you to please look in to the matter as soon as possible.

I recently bought a sony ericsson w395 its a very attractive phone if plan just to look at it, you are going to have some serious troubles if you plan to use it. As the phone usually hangs while playing songs(supposed to be of the walkman series) even if that's not irritation enough it is very slow when you access some large menu like list of songs from your memory card, on top of every thing there is no software support from the company side to improve any of these complains and apparently these defects are mostly manufacturing defects as they are found in almost all the w395s sold throughout India. If one is still skeptic about this then he/she can google any of these defects along with the phones name and see the results.I just want a phone that will suffice my needs of a good mp3 player and a normal phone and seriously this phone doesn't have the potential to do that. The company should atleast change there softwares so that they can perform a little bit better.

Dear Sir/Madam

This to inform you that I Purchased a Mobile phone From M/s Mobile Store B-1 Inner circle opp Hotel Marina C P New Delhi on 7/9/2009 for Rs 23759/-, as at time of purchase there was scheme of 5% cash back on this model,I have sent the Photo copy of the bill along with form as given by the dealer duly filled along with photo ID copy of Voter ID card at he Chennai Address through Speed post Doc No ED[protected]IN on Dated 14/9/2009.
Till date I have not received my payment.Please arrange to send my payment at the earliest.An early action will be highly appreciated.

Warm regards

Bharat Bhushan Ohri

Mobile No +91-[protected]

This is in reference to a Sony Ericsson handset K810i, which I bought in January 09.
It was working fine till I found the 2 buttons at the right of the Joystick getting harder while pressing around September end. After a week’s time suddenly the screen disappeared and a white blank screen was showing while opening the cell phone.

I was shocked to see this as the phone didn’t hit the ground during that period and it was pretty unusual. So immediately I took that phone to the Sony Service center at Kamla nagar “Cariano”…the service they provided proves that one should not buy Sony Ericsson Handset ever.
They simply opened the handset and the guy said the buttons not working due to a liquid damage so it won’t be covered under the warranty…that statement was not acceptable because of the care I have showed towards my handset. I have always kept my handset protected under the laminated sheet in order to keep it safe from water or sweat.

After that I asked why the screen disappeared. They said the Power IC got fused…It’s a sheer crap and doesn’t make sense at all. They further told that we can’t repair this either as there is a chance, the handset might go dead.
So after a week’s time they finally returned my phone stating non repairable.
Again I showed this to another service centre in Roshnara Road, they even didn’t attend my issue at all as the phone has already been rejected by Cariano…

It’s so disheartening to see the service provided by Sony and the money I spent around 12K on buying a handset was just a worth 8 months?
Now after so much of struggle and disappointment, I swear I will not spend a penny on buying any Sony product nor on the repairs.
I want Sony to take care of this Faulty Handset or return my money back.

So please help and if i could get a contact details of any Service manager, or even the CEO,i dont mind complaining.

Varun Malhotra
([protected])
Delhi.

Sony channel is telecasting cid programme begining from afternoon till 9.00 pm continuously episode after episode daily. The problem is that my son aged seven after coming from school sits before tv only watching cid episode after episode. The programme is based on the stories of double triple murders. Such programmes based on murder stories surely put negative impact on young minds. Telecasting of one episode is not objectionable but i wonder...

Dear ,

when i connect my Aircel internet usb through PC it was given error657, and redial automaticaly,
what is solution.??

reply ASAP

i am really annoyed by the actions taken by the technical officers in sony care as i have given my phone thrice to the centre and again the phone has the same problem on the same day.
this has caused freat inconvenience ,and i want a immediate action to be taken against this complaint.
phone no-[protected]

Dear Sir,
I am a regular user of sony ericsson phone but I am very much annoyed with customer services support. I deposited my phone with authorized service center of Sony Ericsson at

IT SOLUTION, Opp TVS Show room and sony center,
MADAN MAHAL, WRIGHT TOWN
Jabalpur (MP), India

on 05 Nov. 2009 But This men always tells me that parts are awaited. It is almost 20 days since I deposited my phone. The work order No is SE309IT110582 DTD 12 Nov. 2009. Please help me out if you can.
Thanks
VP Dubey
+91 [protected]

Dear Sir/Madam

Subject- Defectiveness of my mobile

Dear sir,
I have purchased a Sony Ericsson mobile (Model no-F-305, IMEI No-[protected]) on dated-22/2/09 for Rs.8300/- from Sun Teleservices, K-18, Lajpat Nagar, part-II, n.d-110024, Tel no[protected], 41724720, After 3 month of purchasing it started giving trouble to me like hanging , low battery backup ,speaker problem , then after I consulted to Sony Ericsson customer care from where I got guidance that I should go to customer Service Centre and hand over to service centre I went to service centre Techno care , E-17, ground floor, central market, Lajpat Nagar, part-II, Tel no[protected],[protected], I lodged my complain on dated 3/6/09 from them I got complain id no- SE [protected], same day service centre representative shorted out my handset problem and given to me ,after spending a few day I felt that my handset trapped in same problem and this time a new problem was screen display was added away I was in trouble due to this handset there was no way only to consult with customer care representative from there customer care representative once again advised to me go same place it means Techno care I submitted my handset on 4th August,2009 with complain id SE-309TEC 13259 . On 18th August it means after 14 days I got my handset but problem was not shorted out even I made a humble request to service centre kindly replace my handset but they strongly denied. I through it could be general fault. That is why I went there two times but I got nothing from there. I am still unsatisfied with those services. It is not only with my handset the person who is carrying the same model no I.e-f-305 phone also facing the problem of same features Day by day the new problem are added in my handset like it I press any button of my mobile phone then contact option comes out on my mobile screen . it means it is not working like other normal mobile phones. After facing the long period of trouble in my phone ultimately I submit to it at service centre on Techno care , E-17, ground floor, central market, Lajpat Nagar, part-II, because its me nearest service centre on dated 15/09/209 after talking with customer care representative. This time my work order no is SE309TEC15482 and Sony Ericsson customer care complains id no is 85115865. Again now-a-day I am facing problem i.e phone is not charging, hanging, network and working very slow. I am very disappointed with the service of my handset and service centre. I must want replacement of my phone or pay back my money.


Thanking You
With Regards

Amarjeet Kr. Singh
M.No- [protected]
New Delhi