Sony India Complaints & Reviews

I bought this model SATIO around 15 days back. and now i firmly believe that i have burnt my 31000 rs.Thanks to sony Ericsson. its a completely useless cellphone. hangs in every 15 to 20 minutes. ringtone goes off on its own. i need to check it after every 15 minutes only to discover that i have got missed calls. i have used two models of sony Ericsson ( P 910i & P 990 ) and was extremely satisfied. but this time you guys just duped me. i called service center and get to know that they can only reinstall the software nothing else. since i used to work with Samsung mobiles i know these problems cannot be solved with software up gradation. can u please give me back my money ?? or should i go to consumer court. ?? i really cannot stand this phone and this brand name any where in my life now onwards. i have ample of free time i'll go and sit in front of your outlets and scream to everybody about my problem. i'm ready to pay 5000 as a punishment ( for buying a sony phone ) ..but please return my 26000...hoping to receive an affirmative answer.

When i am trying to open Applications and Games on file manager it does'nt opens and shown a msg that operation failed. please give me solution for solving this.

My name is Abu Bakkar. I am a resident of chennai. I live in anna nagar.

my cell sony ericsson W810i was stolen two days ago in pattabiram military siding near avadi chennai. and i have made a complaint in T 8 muthapudupet police station regarding this. and i request your help in tracing the mobile in case its being mis-used by the person who stole it.
my phone details are as follows
1- model -- sonyericsson W810i
2 - IMEI no[protected]
3 - my mobile number is [protected]

please help me recover my stolen mobile

Thank you

I bought a Sony Ericsson phone on Jan,6 2009. After 6 months o[censored]sing this phone, the phone started to show various troubles. In the first week of July the keypad stopped working properly, so I deposited the phone at the service centre for repairs. The services provided by the service center were pathetic as they never picked up the calls. I had 2 travel 30km just to know the status of my repairs where a simple phone call would have done the job. So 20 days later I received my phone back with no apparent problems but with 15 days of receiving the phone the screen and the system connecter of the failed to work, my phone stopped charging and to make matters worst the screen became blank. I went the very next day to deposit the phone at another service center because of my previous bad experience with the first service center. Again I received my phone after 15 days with the in charge of the center personally telling me that I won’t face any problems with the phone. Within a week of this the phone screen started to flicker, so without any option I went back to the service center. Since the problem was not so intense the manager told me to return only when the problem becomes intense. I returned to the service center exactly 3 days after this date, when the problem became intense. Since then the phone is with the service center.
I have sent emails on the website seeking for a replacement but have received the mails for none. Even the letter I had sent to them last month has not fetched me any reply.
I am keen in getting a replacement for phone but sony ericsson is not even concerned about people who buy their mobile phones I have copies of all the job sheet that I have received from them.

I am enclosing the letter sent to them as well as the workorder sheet for reference.

Dear Sir,
Having a NUMBER 1 image in mind of SONY Corporation throughout the world I purchased Sony Music System MHC-GNZ8D, Serial number 6115388 on 27th Aug 2006. And from then till today (more than 3 years) the Music system performed beyond expectations in all aspects. The performance of the Music system converted my “CONFIDENCE ON SONY” to “RESPECT FOR SONY”.
And I carry forwarded the respect by recommending Sony Products to all my near and dears. The sale of atleast 3 Handy cams, 5 cyber shot cameras can be attributed to my feedback along.
But 2 months back I started facing some small problems in the system like Key operation hard, Key malfunctioning and Disc Exchanger malfunctioning, so I submitted it for servicing to one of the Authorized service center in Aurangabad and the details are as follows
Date of submission: 17th Oct 2009
Challan –CUM- Dispatch Note number – 3077

Service center Address is
Creative Electronics, LR 04, Kuber Avenue B,
Opposite Hotel Athiti, Jalna Road, Aurangabad-431005,
Maharashtra.

They replaced some parts like Optical Block, Motor, FR Belt, B Belt and switches and charged me Rs. 1786.
They rectified some of the problems and “AS A BONUS ADDED SOME MAJOR PROBLEMS TO MAKE SONY PROUD OF THEIR SERVICE”.

The problem in the system is that the sound output of system is not increasing once it is increased from 25 to 30 level.

And since 17th Oct 09 when I first submitted the system to service center I am struggling to get my system rectified.
I have visited them 15 times, made them around 50 calls and submitted the system 3 times (Can be cross checked with Job card available with the service center), but both of the problems still persists and the system is lying at my home as it is.

My respect scattered after this incidence and I was not able to believe that “SONY” talking of customer relationship management, one-to-one marketing, most valuable customer, and customer-centric focus.
I cannot believe that SONY can provide such a pathetic service to its customers.
I am not able to understand how you all manage such a world class service ???

I am still writing this with a hope that my problem will be taken care. I request you to please look in to the matter as soon as possible.

I recently bought a sony ericsson w395 its a very attractive phone if plan just to look at it, you are going to have some serious troubles if you plan to use it. As the phone usually hangs while playing songs(supposed to be of the walkman series) even if that's not irritation enough it is very slow when you access some large menu like list of songs from your memory card, on top of every thing there is no software support from the company side to improve any of these complains and apparently these defects are mostly manufacturing defects as they are found in almost all the w395s sold throughout India. If one is still skeptic about this then he/she can google any of these defects along with the phones name and see the results.I just want a phone that will suffice my needs of a good mp3 player and a normal phone and seriously this phone doesn't have the potential to do that. The company should atleast change there softwares so that they can perform a little bit better.

Dear Sir/Madam

This to inform you that I Purchased a Mobile phone From M/s Mobile Store B-1 Inner circle opp Hotel Marina C P New Delhi on 7/9/2009 for Rs 23759/-, as at time of purchase there was scheme of 5% cash back on this model,I have sent the Photo copy of the bill along with form as given by the dealer duly filled along with photo ID copy of Voter ID card at he Chennai Address through Speed post Doc No ED[protected]IN on Dated 14/9/2009.
Till date I have not received my payment.Please arrange to send my payment at the earliest.An early action will be highly appreciated.

Warm regards

Bharat Bhushan Ohri

Mobile No +91-[protected]

This is in reference to a Sony Ericsson handset K810i, which I bought in January 09.
It was working fine till I found the 2 buttons at the right of the Joystick getting harder while pressing around September end. After a week’s time suddenly the screen disappeared and a white blank screen was showing while opening the cell phone.

I was shocked to see this as the phone didn’t hit the ground during that period and it was pretty unusual. So immediately I took that phone to the Sony Service center at Kamla nagar “Cariano”…the service they provided proves that one should not buy Sony Ericsson Handset ever.
They simply opened the handset and the guy said the buttons not working due to a liquid damage so it won’t be covered under the warranty…that statement was not acceptable because of the care I have showed towards my handset. I have always kept my handset protected under the laminated sheet in order to keep it safe from water or sweat.

After that I asked why the screen disappeared. They said the Power IC got fused…It’s a sheer crap and doesn’t make sense at all. They further told that we can’t repair this either as there is a chance, the handset might go dead.
So after a week’s time they finally returned my phone stating non repairable.
Again I showed this to another service centre in Roshnara Road, they even didn’t attend my issue at all as the phone has already been rejected by Cariano…

It’s so disheartening to see the service provided by Sony and the money I spent around 12K on buying a handset was just a worth 8 months?
Now after so much of struggle and disappointment, I swear I will not spend a penny on buying any Sony product nor on the repairs.
I want Sony to take care of this Faulty Handset or return my money back.

So please help and if i could get a contact details of any Service manager, or even the CEO,i dont mind complaining.

Varun Malhotra
([protected])
Delhi.

Sony channel is telecasting cid programme begining from afternoon till 9.00 pm continuously episode after episode daily. The problem is that my son aged seven after coming from school sits before tv only watching cid episode after episode. The programme is based on the stories of double triple murders. Such programmes based on murder stories surely put negative impact on young minds. Telecasting of one episode is not objectionable but i wonder...

Dear ,

when i connect my Aircel internet usb through PC it was given error657, and redial automaticaly,
what is solution.??

reply ASAP

i am really annoyed by the actions taken by the technical officers in sony care as i have given my phone thrice to the centre and again the phone has the same problem on the same day.
this has caused freat inconvenience ,and i want a immediate action to be taken against this complaint.
phone no-[protected]

Dear Sir,
I am a regular user of sony ericsson phone but I am very much annoyed with customer services support. I deposited my phone with authorized service center of Sony Ericsson at

IT SOLUTION, Opp TVS Show room and sony center,
MADAN MAHAL, WRIGHT TOWN
Jabalpur (MP), India

on 05 Nov. 2009 But This men always tells me that parts are awaited. It is almost 20 days since I deposited my phone. The work order No is SE309IT110582 DTD 12 Nov. 2009. Please help me out if you can.
Thanks
VP Dubey
+91 [protected]

Dear Sir/Madam

Subject- Defectiveness of my mobile

Dear sir,
I have purchased a Sony Ericsson mobile (Model no-F-305, IMEI No-[protected]) on dated-22/2/09 for Rs.8300/- from Sun Teleservices, K-18, Lajpat Nagar, part-II, n.d-110024, Tel no[protected], 41724720, After 3 month of purchasing it started giving trouble to me like hanging , low battery backup ,speaker problem , then after I consulted to Sony Ericsson customer care from where I got guidance that I should go to customer Service Centre and hand over to service centre I went to service centre Techno care , E-17, ground floor, central market, Lajpat Nagar, part-II, Tel no[protected],[protected], I lodged my complain on dated 3/6/09 from them I got complain id no- SE [protected], same day service centre representative shorted out my handset problem and given to me ,after spending a few day I felt that my handset trapped in same problem and this time a new problem was screen display was added away I was in trouble due to this handset there was no way only to consult with customer care representative from there customer care representative once again advised to me go same place it means Techno care I submitted my handset on 4th August,2009 with complain id SE-309TEC 13259 . On 18th August it means after 14 days I got my handset but problem was not shorted out even I made a humble request to service centre kindly replace my handset but they strongly denied. I through it could be general fault. That is why I went there two times but I got nothing from there. I am still unsatisfied with those services. It is not only with my handset the person who is carrying the same model no I.e-f-305 phone also facing the problem of same features Day by day the new problem are added in my handset like it I press any button of my mobile phone then contact option comes out on my mobile screen . it means it is not working like other normal mobile phones. After facing the long period of trouble in my phone ultimately I submit to it at service centre on Techno care , E-17, ground floor, central market, Lajpat Nagar, part-II, because its me nearest service centre on dated 15/09/209 after talking with customer care representative. This time my work order no is SE309TEC15482 and Sony Ericsson customer care complains id no is 85115865. Again now-a-day I am facing problem i.e phone is not charging, hanging, network and working very slow. I am very disappointed with the service of my handset and service centre. I must want replacement of my phone or pay back my money.


Thanking You
With Regards

Amarjeet Kr. Singh
M.No- [protected]
New Delhi

Hi, I am bought Sony Ericsson G900 mobile on 07 Nov 2008. I am usually customer of Nokia but looking at the feature of Sony Ericsson I got attracted and bought this G900 at the cost of Rs 20,000.When a person buys such a costly cell its always an expectation that it will beworkable with mentioned features. My expectation with the cell phone is to get the mentioned featured workable at least under warranty period. The day I bought the cell it was a big trouble for me till now, 7 to 8 time its been repaired. The majority of the time job sheet been created under Sony Ericsson Kalyan branch with poor service The Receptionist looks to be illiterate . Number of time I need to travel to Thane Sony Ericsson service center.Now in 11 Months of experience the cell was under repair center for 3 to 4 months this shows I not enjoyed the experience at all and its one of the worst experience I am having. I bought new Nokia cell so that once G900 go under repair I can use this. You can understand what impression running under my mind for G900 serviceafter spending 20K.

The Status is that the cell phone is again with non-workable status at RT Outsourcing Vikhroli (Mumbai) with“Hanging Problem and No display”. Now looking at the cell it seems the Display (screen) is getting changed. It’s hard for me to use cellc osting 20k having each part being repaired. It seems the problem exists with cell phone. The majority parts of the Cell phone is been replaced (Touch screen, Mother board, Displayscreen) and I think with such condition it’s not possible for me to accept the repaired cell phone further.
Now i got call from them to collect cell. I asked them for get it replace by RT Outsourcing and even sony ericsson service center they are not doing it. what i do they are not ready to do that.
I not accepted the cell yet can anyone please tell me wht i do.

Cell Details : Product Name : G900 IMEI :[protected]
Current Workorder Number : SE309RT111920

Regards Ajit Barai [protected]

I had given you two sets of Sony Music systems for repair on 25/08/2009 to M/s Club Electronics, authorized service centre for SONY, which were handed over to me on 27/08/2009 saying that these have been repaired and functioning perfectly, and was charged Rs.7000/- for repairs.

On installing the system at my home the system again started giving problem so I called sony's office the same day i.e 27/08/2009 around 4 PM and spoke to Mr. Dinesh ( Enigneer who repiared ) and was told that he would visit and check the same at the site.

After a week when nobody came I called again and got the same answer and the person gave me a complaint number I/12/05. The other system also started giving problems.

But again the same response when I called again, again I was given a complaint number K/14/03.

Since there was no response from their end I visited their service centre at south extension on 14/11/2009 along with both the sets which were kept there and another Job Information numbers were given.

I recieved a call from them that I would have to pay Rs.3000/- for repair of one set.

I wish to inform you that you that these people are using spurious or sub-standard parts for repairs that is why the set gets damaged the same day. This is their modus of working so that the poor customers come back to them and they keep on charging them again and again.

sir,
this is to inform that i have purchased a f305 handset which i am nor satisfied with. 0.1 mb of phone memory automatically reduces in 2 or 3 days. also there is a problem regarding the presets of music player changes as soon as song is changed. the o and x keys are losing their colour. i have already reported my problem to e-17 sony ericsson service centre. they updated the software but nothing happened.
thanking you
vijay kalra
[protected]

Re: REPLACEMENT OF CELL PHONE(K 550i)


Sir,

Iam a great member of your Sony family for the last 5 years.I request you to visit my residence once to prove this point.I don’t use any other brand than the spell bounding term SONY.I use Sony tv,handycam,home theatere,digital camera for a long time but all these products are trouble free.But it was my ill fate that inspired by these performances I brought a SONY(550i) cell phone on 04.12.2008.After the very first month only the performance was not as per SONY standards.So long it was functioning I did not have time to rectify minor defects.But off late since 23/10/09 I am really disappointed.Till date I have given my set for repair at Babli Media-Gariahat but it is not working.First I was told the Software was upgraded(vide work order SE309BMG10963) but it only worked for 4 days.Again the same problem occurred and I gave it to your service centre(work order SE309BMG10983) AND THIS TIME I WAS TOLD THE Mother Board was changed all the way from Chennai but not to any effect.Again I was forced to send the set at your service centre on 13.11.09(work order SE309BMG11174).

I request you to see that this set is replaced at the earliest as they are unable to repair the same but are harassing me time and again.

SET IMEI----[protected]
BATTERY---18075SWLBTN


YOURS FAITHFULLY


RAJYESWAR ROY
122/B ANANDA PALIT ROAD,
KOLKATA-14
[protected],[protected]

I am now in Dubai. on sept 21 me buy a sony ericson mobile model G705.shop name is Royal status,behind astoria hotel dubai. After 10 it has no display and not working then i went to that shop and asked what is the complaint then the technician said its software was gone and he repaired that.the same problem repeated 4 times and now i buy a new mobile for my use. the shop owner said sony ericsson have only warranty he will not replace that with new one what i will do.

Last year I purchased Sony Ericsson G900i Touchscreen mobile woth Rs. 21200.
In last month on 08 Nov 2009 gave my mobile for servicing in Mumbai. Till date i have not received any update from Servive Center.
For same I logged complaint with Case ID 85671892 on 5 Nov 2009 and They gave me assurance that they will revert me within 48 hrs. Till date i have not received any update for my request.
I called on Toll free number for asking update as well as for not received any update for last Case ID 85671892, but i don't received any positive response from them.
I am suffering second time with service delivery of Sony Ericsson for same issue. That time i gave my handset twice for servicing & wasted my two visits to Service Center.

Now I want to take some serious action against them.
Can anybody assist me ?

Thanks & regards,
Yogesh

sir/madam,
i hereby to inform you that , i bought a sony ericsson on 20.2.2009 for 8000 rs , still one year is not over and i gave the mobile for service 3 times still i didnt get the problem solved . i think i bought the mobile for giving to service only i am very much wrecked on buying this mobile for so much cost . i am not in a position to use the mobile for any emergency . and also i lost my patience for giving service again and again. after the warranty what i can do with the mobile , i dont know what to do now with this . i think i can give your mobile back to the company . and i wil take the cost as my punishment. my EMI no is [protected]. please do the needful