Sony India Complaints & Reviews

I purchased Sony Ericsson w30i in june 2009 and its flap broke up in august. i contacted nearest service center in Indore for the same but they couldnt arrange for it as they say that its not available with the company.
i contacted Sony Ericsson Executives at[protected] /[protected]/ and over Emails and they directed me to submit my handset promising me that my issue will get resolved in 4 days.
i submitted my handset on 7th of december 2009 , on 11th when i contacted nearest service center they said they had no idea about it and it will take another 5 days.
I called at[protected] again and Nifisur ( who claims to be the senior) asked me to be patient till 18th dec . On 18th when i contacted them, they said it will take another 5 days.
I am fad up Sony Ericsson Please somebody give me number of higher official in Sony Ericsson.
Regards
Gaurav Jain

I had purchased a digital camera of sony make on[protected] from authorized sales outlet of Sony i.e. Parikh Sales , City Center, Dhanbad. First of all they do not given me bill when asked only challan issued. Now camera is not functioning. when contacted i have been informed that battery is not functioning and battery does not cover any warranty. If a battery fully damaged withing 3 months company sould liable or not

Dear SIr

I have purchased new handset of Sony Erricson mobile S312 on dt.22.11.2009 from BIG C at Guntakal branch show room vide My IMEI No.[protected]-1,IMEISV -25, when I would like to activate Phone Security Code as per instruction given in manual, the same has not responding and not activating. Please how can do the same inform to my email.address given above.

Thanking you

Yours Truly
Jade Anand

Dear Sir/ Madam
I have a sony ericsson mobile which I brought from THE MOBILE STORE ,Essar Telecom Retail Ltd, Kochi, kerla on[protected]. Now I am facing hearing problem . If any one call me I can not hear his sound but he hear my voice. please give me feed back as early as possible. Now I am at Goa , Vasco.
my contact no is [protected],

sir,
i mahendra singh, i m a student, i hv submitted my battery in chandigarh sonyericsson service center sec.18D
i submitted my mobile battery BST-33, on 29 august 2009. my work order no. is SE309RTC12907,
i have gone to many times to service center and even many times call their,they always said plz come one week later. 4 month going to complete till. i hv not got my battery. i call their but don't pick up the phn. PLZ HELP ME

My self Subhash b dangi I have purchase sony ericsson F-305 on[protected].
On[protected] mobile was hanged and giving white display ,I have submitted the phone to sony ericsson gallery at ghatkopar(Mumbai)(shop no 113,1st floor platinum mall).workorder number-se309cs210710.
Compare to another sony ericsson phone camera clearity,working of phone was very very slow.
After 36 days the phone was repaired and I have collected on[protected] after 4-5 days another problem occurred slider problem and phone get slow while using and then again I have submitted the phone to the same gallery on[protected] workorder number-se309cs211267.
After calling to gallery on[protected] they are saying that parts are not available till[protected].
On 17th of dec they will give the phone.
My question is to sony erisson is that i[censored] are having capacity of making the phone why u are not making the part of that particular phone sorry to say that bocz I was just fan of sonys phone camera ,working fast but this phone is just like a daba phone.i am very sorry to say that it is ture.
Pls sir, if it is possible to replace the phone thankfull to u
Bocz in 8 months 2 months have gone to repair of that phone and how much it will take I don”t know.
Plz sir solve my problem as earlier as possible or replace the cell phone.
Thank you.
subhash b dangi---[protected].

Hello,

I brought SONY VAIO laptop VGN-CS25GN/B from ezone, bangalore in May '2009. Initially every thing was smooth... after 5 months issues started: first with the LCD. A thin blue/ green/ pink [I don't exactly remember the color] horizontal line started appearing at the bottom of the screen..

took it to service station, they replaced the LCD and gave it back after 10 days...

after 2-3 weeks.. then suddenly the laptop dies[not switching on]...

again had to take it to service...got the MTX[Motherboard] replaced... in another 5-10 days....

and then could find an announcement for warranty extension for some other defect[fan noise..] from sony for the same product....
http://www.sony.co.in/support/product/vgn-cs25gn

Issue is not with the support provided, its with the value for money/ quality... how can LCD & Motherboard fail in less that 6 months.... we can understand if the fan makes sound :)

they were not willing to replace the product. i think its coz, even they may not be confident on their product... that same issues may come in new laptops also..

This crap had cost 55K INR...

I would suggest you all not to go by the brand name... from my exp. this product its just a crap... HP, Lenovo or any other laptop... say Toshiba would be a better option for this amount of money...

I'm using the sony erricson mobile for past 3 years [w850] without any issues... and I'm not against sony products in any way...

but I have to say VGN-CS25GN/B is nothing but crap.. the worst product/ support i have ever received..

I have all the service documents, which can be reproduced anywhere for confirmation whatsoever.

I don't get any responses from online support too... which is making me write this... and i will post the same across all available sites so that people are aware of these low quality products from this big brand.

BEWARE... all.. YOU too can always expect very bad experience with "SONY VAIO"...

Cheers.. gud luck.

I am buying sony mobile w395 on diwali but the mobile is very slow to access when i am opening the mobile the display comes after 10 seconds.

Dear Sir,


My name is Shailendra Yadav. I have purchased o mobile handset from Shree Balaji Mobile. Address: B-15, Basement Shri Ram Tower, Ashok Marg, Lucknow-226001
Telephone No.:[protected].

Mobile set model No.- Sony Ericsson W580i

I bought mobile handset on Date 29-Dec-2008. But my set has some problem. So, i went Sony Ericsson Service Centre for repair. My set is in warrenty period. When I give handset to service centre executive. She told this set already repair on Date-6-Nov-2008. She was telling this set is not in warrenty period.

If set has been repaired in 6-Nov-2008 and i bought this set on Date 29-Dec-2009. That means repaired set sell by the retailer to me. It has done fraud to me by the retailer.

Please look in to this matter and consider my complain against the retailer.

Hello,
since yesterday my cell is promting this message "Ciphering not provided by operator. insecure transmission", and due to which contact names have changed to some encoded names and i'm not able to view my contact list also, hence i'm not able to contact any one in my contact list. i get this message when ever i receive or dial a call. pls help. its causing a major problem.

I submitted my mobile SONY C510 with charging problem at authorised service centre bhopal,they said that there is problem in Connector..but next day they said that there is problem in its mother board.
what i should do??

I had a sony erricsson problem.One fine day the phone got discharged and was not charging.Believe me the phone was never taken out in rains and moveover I had this problem in the month of March -2009 and after I faced the Problem ,I took the phone to the customer care because ut was just 3 months to the Phone .They said It was liquid damage .I cannot understand how can the phone be liquid damage when there wre no Rains around and I never took the Phone to the Bathroom .I can very well guarantee that it wasnt a liquid damage but a manufacturing defect .I took it to another Service Center in Pune and they are telling some circuir damage has occuurred..which means both are lying because both are giving different reaon .Please somene take notice of this .Many others will F305 has had the same problem and everyone are told liquid damage .I have being using mobile phones since many years and never faced this problem with any of the phones then how come this phone get liquid damage and not only mine ..thousands other are facing problem with this Phone ..It is surely a manufacturing defect and I want the company to replace my phone with another one .

Sir,
I have lost my "Sony Ericsson" model-F305 mobile. I can be sure that it was stolen while I was travelling in the taxi. Unfortunately i do not have the taxi's no. neither do i have the mobile's IMEI NO. I had taken the taxi form Minto Park (Kolkata) to Manicktalla.
I would be higly obliged sir if you could help me get my phone back.
Thanking you,
Yours faithfully,
Shuvam Bhura.

I HAVE GIVEN MY SAONY MUSIC SYSTEM ON 31/10/2009 FOR REPAIR TO SAI SONY SERVICE CENTER. TILL DATE THEY HAVE NOT GIVEN ME DELIVERY AND I AM DOING CONSTANT FOLLOW UP WITH THEM ,THEY GIVE COMMON REPLY THAT THERE IS ISSUE WITH THERE VEHICLE.

COMPANY ADD : PANCHSHIL CO-OP HSG, SHOP NO.6 PLOT NO 59 SECTOR 12, NEAR SUSHMA PATIL SCHOOL KAMOTHE , NAVI MUMBAI-400209
CONT NO: 32255055/ [protected]/[protected]

Subject: Manufacturing Defect in SONY CRT Model No. HG 21 M 80 serial No. 6302010.

I had purchased SONY CRT TV 21” on 14.04.2008. After one month on 14 May 2008 the set turned off after three hours and the automatic switching off is regular. I contacted dealer M/S Jyoti Electrovision, Kalyan(W), Pin 421 301, (Phone[protected] and the Tall free No.[protected]. I also talked to the In charge Dombivali Service Centre Sri Nair regarding the problem.
The warranty period has expired but Sony India Ltd. could not solve the problem till today.

(D B Bisht), Joshi Baug, Kalyan(W), Date 08.12.09

We had bought Sony Bravia Model KLV-26V300A Chasis No: 6202642 from a dealer SONY MONY (Vile Parle branch).

We paid INR 34000/- for it and it is the first TV we have bought after our marriage."ITs a Sony " and the brand was fixed in one's mind to be trusted.

The same is sparingly used as neither o[censored]s are TV buffs.

On 26th November 2009, the screen showed 4 vertical bands dividing the complete screen into 5 parts.

On submitting our request for service, we received a service engineer (supposedly ) who came to inspect the television.

He asked us whether anything like a ball had hit the tv?

One updated him that only 2 adults stay in the premises and there are no kids who will fiddle with the tv and there has nothing of that sort taken place.

He insisted that something would have hit it.

One lost one's cool as the guy was trained to put the customer down by his behavior itself. He did not carry any diagnostic kit or tools to check anything in the television. Astounding quality of Sony - Technical Surveyor.

He confirmed that in "all probabilities" "mujhko lag raha hai ki lcd panel kharab hua hai" and that you will get a call from the service centre on further action. We paid him his visit charges of INR 140.
Then we receive call from the customer service stating that the total expenses will be Rs.20, 000/-!!!
But, since the tv is not even 2 year old, we have negotiated with our superiors for the cost to be 12000/- only.
How kind of them to negotiate for us.These guys are here to fleece the Indian consumer with their charm and shrewd business policies.
One is clear that Sony has gone to dogs as a brand.
Only way they can make money is to sell sub standard goods which will survive the warranty and then make money - tons of it on service and spares. This is new mantra of SONY.They just assemble the goods with few components of proprietary nature and let the customer suffer. Customer is the King only till he buys. After that he is the most unwanted piece of if he expects quality from them.
Its a blow to one's belief in the brand.
It still wont matter to them as there are brand guzzlers like one was.
So, now one has to get a tv in and will want to smash this tv on the road and vent out one's frustration. Thats the best one can get for 34000/ spend of hard earned money.
So folks, beware o[censored]nscrupulous elements like SONY.
Wanna have a big show of protest while one smashes the TV in public...
Look after your money and your interest as all these big brands are namesake...
Thanks for bearing the ordeal mentioned above...
Regards,
Nitin Singhal
[protected]

Dear Sir/Madam,

My mobile handset was snatched in the running train on December 2, 2009 between Jogeshwari and Goregaon at around 9.50pm. (Running on the First track towards Goregaon).

Kindly lock the handset .. IMEI no. is [protected].

It is T700 Sony Ericsson.

Please try and trace it if possible.

I have also lodged a complaint at Borivli Police Station on the same day at around 12.00 in the night. The complaint is registered.

Please act on the same and acknowledge the same.

Thanks & regards,
Dilip Bharadiya
+[protected].

To
Respective Manager,
Sony Ericsson
India Division

I have purchased W350i hand set on 23.05.2009 from G.V. Puntambekar & sons Pune, Invoice no is 91385. With in six months o[censored]se in warranty itself the phone flap was broken while in use. Please note that the flap given for this phone is not additional future, its an basic component of phone which is used for receiving call.

Went to service center at Aundh Pune 'My Mobile shopee' Omkar complex near D.A.V. School Pune 45, raised the issue reading flap and some other issues related to connectivity. I was charged Rs. 550.00 for flap. I finally paid the cash and took the delivery.

But again after 15 days the flap was broken, even it is used carefully, this is ridiculous, how phone flap can break while handling twice in first six months, phone is still in warranty. One can clearly identify the manufacturing defect. Flap is suppose to be used 10-15 times a day and if it won't withstand 15 days the there is something serious.

Reported this to same sony service center, they are washing hands saying that this not covered under warranty. The concern person was Ms.Preeti Bhosale, she was not able understand the situation, just telling that you have to buy this again.

My request to sony ericsson is are we designing / making products which ends in paying money to service centers and vendors. What is use of warranty then??? accept if the phone is damaged then you should not pay, but am i doing any mistake by taking call by using flap. Major design fault in his model. Please check, giving herewith snap shots of the defect.

As of now i believe sony is famous for Quality product, this incidence has made me think again, worst part is if there is defect you are not giving replacement also not fare.

Shekhar Mokashi

Dear Sir/mam,

I have purchased Sony ericsson C903 mobile on 11th october 2009 at Margao-Goa (RS16,300), from the day of purchse it was having software issues/hard ware issues, for hte same i have submitted mobile to sony ericsson service center Work order no:SE309PC110784.. regarding the i have complined to custmer care and escalation department of sony ericsson they have have only ticket no (i.e:[protected]but problem not resolved. from last two months .. whenever I will give a call to custmer care they are saying we will give feed back within a day.

so please suggest me regarding How i can take strong action against Sonyericsson in dealy of serviceing and cheating the custmers

Regards

Sudhakar N

respected sir/madam
i am ravi. i m living in patna. . i have bought a sony ericssion xperia x1 mobile mobile phone on 10th nov 2009 and it get cracked just next day of purchase without any reason. at that time i am cheking my emails so i just searched a word xperia x1 crack in google.com. i get socked to vew the screen as there are 1250000 web pages showing xperia x1 crack both on web search and on image search. because xperia phons are still craking all over country due to their defective design and use of cheep quality of material a/c some xi users.all have the same type of crak at the same places. my phone is also cracked at the exactly same place as shown in diferent websites.


but i have to go my medical college which is situated in ranchi so i contect my seller on 27th nov 2009 for that issue. they said we seller cant do anything so u have to go the service center which is about 12 km far from my house. so i contect the support.sonyericssion.com by sendig a email about my x1 cracking issue. after three day i have got a reply mail as
Dear Customer,

Thank you for contacting Sony Ericsson Contact Center.
With reference to your Email, we request you to kindly visit your nearest service center and they will assist you in a better way.

Please note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from the date of purchase. In the event the phone is assessed as such, the limited warranty is void. In this instance since your Sony Ericsson mobile phone is assessed as liquid damaged, you will be required to pay for the service charges on the phone plus other repair charges.


Best Regards,
Verma, Ankita
Sony Ericsson Contact Center

If we can be of further assistance, please email to us at questions.[protected]@support.sonyericsson.com.

For the latest news and further product information, kindly visit our website at www.sonyericsson.com

For software downloads and user guides, kindly visit our website at www.sonyericsson.com/support

For content downloads, kindly visit our website at www.sonyericsson.com/fun

In case of any assistance please feel free to contact 39011111, (Prefixed by STD code of your city from Mobile or non-BSNL/non-MTNL No.),[protected]Toll free number from BSNL & MTNL








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so i reached the nearest service center and i asked a question with a employe " have u know that xperia phones are cracking all over world. they told me "no" we havent recive such type of comlains. then i told him abut website and also asked what is the solution for me . they said your phones crakes not comes under warranty u have to purchase a new battry compartment then we shall repaired it. now this time we have not battry compartment for you so u have to wait for next month and till please take away your hanset and . we cant do anythng more. after my requset "please acept my hanset because if i use this set wether i can get more cracked" they refuse to acept. suddnly a new crack is also noticed at that time which is not present at my home. i shaw the workes .then they acept my handset without a proper recipt. they only give me copy of reciving withot indicating job sheet no or any other information. only there is a land line phone no and telling me wait for 14 day we are informing this issue to our seniors
so sir/madam please help me where i should i contect for value of money. i dont want repairing because. i m sure that after repairing the same thing happn again and again. because several x1 usere told me about this.
so sir/madam personly u also vissit the google.com and just type the wors" xperia x1 crack" then u decide whether u have to help me or not?
i m also lefting some link here
http://xperiax1in.blogspot.com/
http://xperia-x1.com/xperia-x1-showing-cracks/
http://www.sonyinsider.com/2008/12/28/users-reporting-cracks-appearing-on-xperia...⇄
http://forum.xda-developers.com/showthread.php?t=447211