Dear Sir,
Kindly refer to my Log information no. 10611682 and job information[protected] dated 17/05/2009 , In this job my LCD was changed as it was broken when I was carrying notebook to Delhi having recurrent problem of WiFI since I purchased laptop some times it works some time not . When ever WIFI stops working , notebook show no wireless network is available I repeatedly reinstall the software with total computer recovery but it doesn’t solved the problem trying to identify the problem whenever I opened device manager wireless hardware was not showing. Then I visited to your Mohan cooperative service centre Mathura road New Delhi this problem was rectified as Engineer told me that problem was some loose connection and problem solved, as I already told you while I was taking my vaio to service centre Delhi my machine fell down from car seat to car floor and my lCD was broken , then LCD was also changed I paid 21,422 bucks having invoice no. 11663723/19.05.2009/15 : 3 :57
I purchased VGN Z26GN vaio model having serial no. 7002278 on 31st march, Since then this wifi problem was on and off . I handed over my machine to Smile Care Authorized Service Centre of Sony in Dehradun. They sent my vaio to Delhi .After 3-4 days service centre gave me estimate of repair and asked me to give consent , As i was helpless ,thinking that whatever parts required to be changed has to be changed , having no option I gave consent.
After repair I was intimated that take the delivery of your machine, Paying 30,275 bucks in which service charges were also added with some old changed parts.
When i looked the returned parts I came to know that due to cracked lower back body part of vaio, back part was necessary to changed, But key board and its assembly was also replaced which was not required. i am not able to understand that why key board and its bed replaced while it was absolutely O.K.
As if palm rest was already changed then what was the utility of changing key board and its assembly.
What was the utility of changing key board and its assembly. All these parts are not in one piece. they all are different parts and attached with screws and you can remove palm rest removing screws. why this assembly was changed giving financial load of 10,000 bucks.
It is very embarrassing that such a reputed company is doing just for making money or ease . I always have been a consumer of Sony my all electronic appliances belongs to Sony. I had sent you a mail approx 20 days back with 8 photos of key board but it came back not delivered to you probably having large data,. Now I am writing you again without photos. Sony is highly rated and renowned company and I want serious action, kindly see the matter as soon as possible.
Now I am going to tell you that after repairing I giving you some feedback. Some other problems started which is not excusable and much harassing.
Problem -1 wifi position is same sometimes it works and some time not
.
Problem-2 There is a eject button on the right side of machine just near the speaker is not working, a new problem generated.
Problem-3 whenever I carry it to my hospital and switch on it does not start.
6 days back I visited your service centre in Dehradun and told the problem, he removed the battery and keep pushing the start button for 2 minutes then he installed the battery it started, he told me that he reset the machine not knowing why this problem started. Now I have to reset in same way to start notebook not every time but frequently. So tell me what should I do, Should I write Blog or contact consumer protection agencies leading litigation damaging your company’s reputation. Please try to understand my problem I am being harassed mentally, physically, officially and financially. ,
I am requesting you to change the machine
Dr Puneet Chandra
5/4 Teg Bahadur road
Dehradun-248001
[protected],[protected],[protected],[protected]
The phone is very very slow and hanging down. Only the look is good.