[Resolved]  Sony Ericsson — cell phone

Dear Sir,
This is in regard to the pathetice service by one of Sony ericsson service center ACCEL FRONT LINE LIMITED, Valluvar kottam high Road, Chennai, Tamil Nadu. And the problems I am facing since one and half month with them.

To begin with the series of the incidents I have bought Sony Ericcson Mobile series no W580i on 26/12/07.In the month of April, there was some problem with the camera as whenever it is on the phone was hunging. I have approached one of Sony Ericsson service center (ACCEL FRONT LINE LIMITED located in Chennai) on 07/04/08 to get the problem rectified, I handed over the mobile to them and they have asked me to call after 02 working days. When I have called after two days, i was told that they have dismantled the mobile and discovered that the problem is with mother board. Please explain me one thing If the problem was with motherboard how would the other applications work and only camera does not work. However, the staff in servicing center informed me that they have to order the spare part and after 4 or 5 working days they would get the mobile repaired. When I have seen the mobile I have asked them for a replacement as the nmobile has warranty. The Manager Mr D. L. Siva kumar asked me to call the call center[protected] for the replacement as they would only action on their instructions.
On 18/04/08 I spoke to Mr. Nishant form the call center and he taken the complaint and and he given me the Case no 6412. He told me that they will discuss with servicing center people about the complaint and call back within 72 working hrs. After that no one called me so my self I called again to call center after 72 working hrs. And I talk to Mr. Rajiv He informed me that the spare part has to come we are waiting for that and it will take another 5 or 6 days. Again I called after 5days and I talk to Mr. Amith I explained everything to him he told me sorry for the problem
Sir give me 48 working hrs. We will solve your problem. Again the same thing no one called me so my self I called to call center this time I spoken again to Mr. Nishant and he told sorry I cant remember you I given my case no 6412 than he told sorry sir still we are waiting for the spare part. I got angry and I shouted I got the mobile 3 months back no physical damage is there but the camera is hanging and servicing center people told the mother board has to change and for that you are taking more than 20 days and you are telling still it will take some days to get the part, with out my mistake mobile got big problem so I need a replacement and he told sorry sir whatever problem it is we will solve it we cant give replacement any way with in 4 or 5 days we will solve your problem. An is already sent to the service center and If I am still not satisfied I would be given replacement.
on 05/05/08 I called to servicing center and those people told your mobile got ready you can get it and I went to servicing center they kept me waited for one hour and Mr. D. L. Siva Kumar manager of the servicing center told sorry sir your mobile problem didn’t got solved the part what we got from head office is not rectifying the problem again the was camera hanging. So we will get back to you with in two days I ask them you taken one month and now you are telling the same problem. I don’t want that mobile I want a new one. Sorry we cant give new one what ever time it may take we can give you repaired one. I placed a new complaint on your mobile the call id was SFI-SE-519048 and I placed a request for the sony for the spare part and the request
id was SES[protected]M we cant do any thing up to getting the spare part if you have any problem you just call to call center and ask them new mobile if you force them they will give you new mobile. Immediately I called to call center and those people told sir your mabile got ready and your case got closed no 28/04/08, you can get your mobile sir. Than I shouted on that executive that now I went to service center those people telling its not rectified you are telling tis already ready than he told same answer is it sir than I will note the complaint and will doscuss with servicing center people and call you back with in 72 working hours. After 4 days also I didn’t get any call my self I called on 12/05/08 to call center I talked to Miss Nishitha and I explained the whole thing to her sorry sir we didn’t discuss with servicing centre people we will talk to them and with in 48 working hrs.we will call back to you. After finishing the call I called to cervive centre and talk to Mr. D. L. Siva Kumar, he told today morning only we got a mail about your case from head office I send them that it cant solved so costumer asking new mobile so with in two days you will get replacement.
Call center people are telling still we have to talk with service centre people and the service centre Manager telling that I already sent request for the replacement at the same time how many years it will take to reach a e-mail from Chennai to head office. After two days 15/05/08 I called to Mr. D. L. Siva Kumar he told from head office they dispatched the replacement and you will get new mobile on Saturday means on 17/05/08. and today also they are teling same thing to wait for some time

Vexed up with every thing I would take this matter to Media and file a case against the concerned then the reply was to do as per my wish.Being in serive industry how can the staff be so irresponsible and illmannered. There is no one to respond the call nor to take initiative and resolve the issue.
In this regard I want to make it clear if the same is not resolved in 02days, I have to take up this issue to media( I am a News Editor in Sun TV Net work ), and file a case against the concerned parties in consumer foru.
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Aug 14, 2020
Complaint marked as Resolved 
 
103 Comments

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I got message on my mobile phone that I won 500, 000 pounds in some sonyericcson promotion and I want to know is that true? I am from Bosnia and Herzegovina and please answer on my e-mail adress.My name is Nahid.
hello, i got a message from you, that i won 500, 000 pounds! is that true and it is possible to contact you but to speak german or serbian?
I got message on my mobile phone that I won 500, 000 pounds in some sonyericcson promotion and I want to know is that true? I am from Bosnia and Herzegovina and please answer on my e-mail adress.com My mobile phone number is: +[protected]
After responding to an sms notification, I recievd the emial below, please let me know if i shoudl persue this.

Thanks




Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom
In line with the commemorating event marking our 7th anniversary of the SONY ERICSSON telecommunication, we rolled out over £31, 000.000.00 (Thirty One Million Great Britain Pounds) for our 7th Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 450 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in London.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and submit the below verification details via email attachement or fax. VERIFICATION REQUIREMENTAll fields are required 1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. MARITAL STATUS:5. OCCUPATION:6. WORK ADDRESS:7. RESIDENTIAL ADDRESS:
8. COUNTRY:
9. WINNING MOBILE NUMBER:
10. NETWORK NAME:
11. ALTERNATE MOBILE/PHONE NUMBER:
12. AMOUNT WON:
13. EMAIL ADDRESS(S):*You are to send a scan copy of either your Passport, Driver's lisence, PAN Card, Voters Card along with this form. READ CAREFULLY THE FOLLOWING RULES AND REGULATIONAny falsification of your details will render you disqualified because you will be assumed to be impersonating.
You are required to send a copy of your passport or drivers license along with the verification requirement.
As soon as you are verified as one of the winners, you will be required to come to our above address, United Kingdom to redeem your winning Cheque.
Winners unable to come to our office to receive their prizes will be responsible for charges incured either by bank transfer or Diplomatic Courier Delivery.
Friend and relatives cannot redeem your won prize on your behalf because the certified cheque is covered by an IRREVOCABLE GUARANTEE BOND (IGB).
To avoid double claim, impersonation and disqualification, all winning information should be kept strictly confidential.
I wish to on behalf of all members and staff of SONYERICSSON congratulate you as a winner and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 7th Anniversary Draws.Yours faithfully Mr. Marcus Wallenberg Tel: +[protected]
Tel: +[protected] Fax: +[protected] Copyright ©2009 SONYERICSSON. All rights reserved
Respected sir,
I have recieved one message from ukericsson at the date[protected] convey that i have won 500, 000 Pounds in the ongoing SONY ERICSSON PROMO.Please contact to this number[protected] or send email: [protected]@rediff if it is conformed.please reply!!!
how i take the 500000 pounds
why you send me the messages that i won a 500, 000 pounds?my cell number +[protected]

Sony Ericsson/G502 — I didn't get pc suite with mobile

One month ago, I baught sony ericsson's G502 handset from BigBaazar, Mumbai. But I didn't get pcsuit with it. But dealer and also Sony Ericsson galleries, they doesn't provide me pcsuit. So I can't use phonemodem during USB connection with PC.
Sir my cell panal want to b change
i bought a w810i mobile.

but phone keypad and out look panel scraches.

so iwant a new original panel.plese help me.


thankining you.
Dear sir, I got your message of my mobile. Iwant more details. ok thank you.
I want more details. Thank you.
I didnt get your replay. Thank you
Please sent my request. Thank you.
I recived massagef from you like this,

congratulation your mobile number just won 500000 pounds on sony ericsson mobile promotion for claims cal:[protected].

now i dont no pleas can you call me in my mobil is[protected] abut this pleas.
im from QATAR and my name is Ali Rostum
if i have a sem massge what I do ?
dear sir

i am mandep gurung i received this massage in this number[protected] about sony ericsson mobile promotion. i want to know about this massage. here already won some pounds . plz inform
it is ok
sir,
I have recieved message from [protected]@live.com, that i have won big amount of money in pounds, could u plz inform me about this? n they have also verified my documentations...
what should i do? plz reply me soon, waiting, , , , !
Mobile Defective and Bad Service from the sony erricson service centre

I would like to inform you of my dissatisfaction with the Sony Ericssion P1i mobile phone and the service provided.Since I have bought this phone, it has been working well, until recently it stopped functioning normally. I returned the phone to your customer service(Trident United Products Private Limited Bangalore, Koramangala) on 20th January. The customer service representative informed me that the phone mother-board has to be replaced and they would make the phone ready in 10 days.

1 Month later, the phone is still not working.I received my phone with the motherboard replaced on Feb 18, Within 2days i had to revisit the service center as the phone started hanging frequently.
The manager promised me that he will replace it. But now they tell they haven't committed any thing like that

On each occasion they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me.Even the customer care department[protected] wasn't able help me and solve the problem.

And now they claim that they need 4 more working days to give back my cell. They need 2 months to solve a simple problem.And trust me guys they are meant to make false promises please don't trust them.


Yours faithfully,
Hamid Shariff
[protected]

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